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@leidycastillo7068 sorry to hear, I've heard this regularly from new owners - Acura / Honda has never fixed this issue. I see they finally changed the infotainment for 2025 though, I'm curious to see if it will finally fix this issue.

sorry to hear, that's infuriating! It's crazy to me that Honda/Acura refuse to fix this.

Bit of a long story but here it is - Acura Canada told us to return or exchange it. The dealer first tried to get us to exchange but we refused. Then wanted to give our trade-in back but we refused. Then said they'd take it back - but the sticking point was that we'd saved $3200 tax with the trade in, which I asked for in addition to the purchase price. The dealer offered $2000 max. Acura Canada said they'd chip in the extra $1200 so we agreed. Then Acura Canada asked us to take all our social media comments/video down and sign a ridiculous illegal non-disclosure agreement in exchange. We asked to edit it to make it legal (and more fair), but they outright refused. So we walked away, didn't sign it and didn't get the extra $1200 they promised. So ultimately we returned the MDX for a $1200 loss and bought a 2022 VW Atlas Execline R-Line which has been great for 50,000 miles in the last 2 years. In a couple more years, we'll probably look at going to Lexus or back to Cadillac next. Honda/Acura - never again unless I feel like throwing money and my sanity away.

This is exactly what I find infuriating about Acura - they seem to have a well documented track record of ignoring warranty issues and leaving customers with broken cars that are still under warranty.

This is a 22, not 23.

To add, when we put the car in drive or park there was a brief grinding noise. They said it's normal so I had them pull another new MDX up next to it and guess what, no noise from it. They said it's probably there and it will get louder. Crazy. I insisted it be fixed and it was a brake issue after all. At first they said it was gravel in the brake plate which they said is a known defect. It wasn't gravel.

That's a tough call... I do believe that 8-9 / 10 of these don't have the issue - seems to be random. But also know that Honda/Acura is choosing not to fix the problem and is still making them defective. That's the worst thing - Honda/Acura has a longstanding track record of not rectifying well known warranty issues like this and leaving customers with broken cars. I realize I'm biased - but also with the fuel efficiency and technology being way worse than every other brand, I would consider looking at alternatives. Another big variable is your dealer - if you have a good dealer then that can make a huge difference in the experience. We definitely have a bad dealer that continually lied and made promises they couldn't keep.

@@stonecoldcustoms we have always owned Toyota’s and the last vehicle was a 2022 Lexus RX350. It’s been an excellent vehicle and my wife will keep it as her daily driver. I on the other hand liked the style and turbo of the MDX Type S. I didn’t realize the brand had gone downhill the way it has. I used to love the Hondas of the 80’s…. they went forever!

@beri232 agreed, 90s, 2000s Honda/Acuras were bulletproof but they've really gone downhill in quality in the last 10-15 years. I had a 2006 Acura RSX that I loved. Seems that they are struggling with implementing new infotainment systems and that's what much of their problems have been related to. Honda/Acura are a big step down in quality from Toyota/Acura imo. But I do agree also that the MDX Type S is unique in the segment and a pretty attractive package. As long as it works, lol.. In addition to the screen issues persisting, I have seen quite a few people complaining of brake problems in those - not sure if they've addressed that yet or if they were isolated problems.

@@stonecoldcustoms I think I’m going to cancel my deposit and stick with Lexus. It’s boring but damn it’s comfy and dependable.

@@beri232 I actually sent my wife to test a RX350 before the MDX - that's what I would have bought based on what she wanted.. But she didn't like the Lexus and that's how we ended up with the MDX and in this mess, lol.. We ended up getting a VW Atlas because we just needed a vehicle for our kids. It's been fine but also very boring to drive, no character. We'll probably go back to Cadillac next. Our 2017 XT5 was problem free and was nice to drive. Kind of waiting to see if they redesign the XT5/XT6. Lexus has done a redesign plus added the larger Grand Highlander model but they're still kind of boring.

Yes - my advice is to start the lemon law process. You shouldn't need a lawyer but it might make it easier for you. If they cannot fix the same problem after 3 tries, then they are legally required to offer you a replacement vehicle or to buy the vehicle back from you. Honda/Acura still do not have a fix for this issue.

Sorry to hear! It's so strange - this is the only car manufacturer I've ever heard say "this is a known problem and there's no fix".. It would be very difficult for me to ever buy a Honda/Acura product again. I consulted some engineering firms and their unanimous opinion was that Honda/Acura is extremely lacking in their software engineering capability. So this is why they are so late to market with infotainment technology, and why they are unable to fix software problems, or choose not to. There are quite a few problems going on for years that they just don't bother to fix - or can't.

Agreed! 💯 I go to the dealership tomorrow for regular maintenance so maybe they’ll tell me something then! 🤷‍♀️🤦‍♀️

No it was a real dog's breakfast.

My guess is that they knew they couldn't fix it, but were stalling us hoping the problem would stop happening with warmer weather. If we hadn't bought the car in the middle of winter, we wouldn't have known about the problem until the next winter.

To cap it off, we returned it for a $1,200 loss from our trade in tax savings, which the dealer refused to reimburse. While negotiating with Acura, they agreed to pay the $1,200, in exchange for me taking this video down. Then, they sent us a ridiculously illegal non-disclosure agreement that make us infinitely liable to Acura for damages. They refused to edit it to make it legal, so we refused to sign it, and they didn't give us our $1,200 as promised. I'll never buy another Honda/Acura product as long as I live. Best of luck with your decision! Despite the market being flooded with CUVs/SUVs, there really aren't a lot of good options at this size and price point.

@@stonecoldcustomsWhat did you end up buying?

@@ryanb8736 we ended up buying a 2022 VW Atlas R-Line. It's been fine, great vehicle for kids due to its large size. Have had a few annoying sensor issues and an injector issue that we've had to wait for months for parts for. Multiple dealer visits for each issue, but not show stoppers 35,000 miles on it now. Looking at buying a Cadillac next. Would prefer a Toyota or Lexus but my wife hates them, too old, too boring.

Rlly happy you kept the video up, you're protecting ppl! I wish you and your family all the best in the future!

It's a fair point and I know that it's a small percentage of cars that are affected, but I would still say buy with caution - Honda/Acura is not the quality manufacturer they once were, and they don't stand by their warranty guarantee. If you take a read through all the comments on this video alone, you will see many, many people commenting that they are having the same problem in 2022 and 2023 models. But the bigger issue is Honda/Acura's non-response to the issue and not fixing it for desperate customers with new vehicles that don't work. Another source is MDXers.org. Plus Honda/Acura just settled a class action lawsuit in 2022 for this problem in the 19-20 RDX, which has the same infotainment system. Guarantee there will be another class action lawsuit for this and associated problems in the 21+ RDX and 22+ MDX.

Keep pressure on the dealership. You basically need the problem to occur 3 times before you have the power to force them into doing something about it. Once it happens 3 times then they should offer to either replace it with a different one, or refund your money. If you aren't successful with the dealer, then you can call Honda/Acura corporate office and file a customer complaint / resolution case. Good luck.

Best of luck with it; I've definitely heard from lots of happy owners through this, so I do believe the lemons are a small percentage. But also would put Lexus way above Acura in terms of quality. it's too bad Lexus doesn't make a more modern, slightly larger midsize SUV. My wife tried the new RX350 but didn't like it. We ended up getting a 2022 VW Atlas; not as luxurious but best for kids and no problems in 30,000 miles so far.

Looks like I got mine two weeks before you did. Let's all hope for the best. So far so good!!

Should've bought a Lexus. I sold my RDX and got a '22 RX over the MDX. Lexus quality and reliability cannot be beat

@@88hemoglobin I agree, but - the RX was the first vehicle I told my wife to look at - but she absolutely hated it, lol.. Plus they're a bit too small for us.

Nope. Honda/Acura told us that it was a "known problem" and that they couldn't fix it. Said we could return the car. We returned it for a loss and Acura told us that they would reimburse us for the loss, and then backed out on that agreement and didn't. Will never buy another Honda/Acura product as long as I live.