Thank you so much!! Running across your video saved me a ton of time and grief. My XP 3.0 has 255 miles on it and it was doing great until last night. Suddenly, it was completely dead. I am fortunate to have found your video early on in my search for problem-solving tips to rectify this issue. I’m also fortunate to have a Lectric trike as well, which made it possible for me to follow your instructions and very quickly determine that the display is indeed the culprit. Unfortunately, when I called customer service at Lectric, I was told that they were waiting on a shipment of these and I would not be able to get one until the first part of October. Not happy with that! I also asked to purchase an extra one to keep in my bag in case this happens when I’m out in the middle of the woods by myself. I was told that they cannot sell them to customers because they have to keep them in stock for warranty replacements. I am not happy with that answer, but there’s evidently nothing I can do about that. I am very disappointed to have this failure less than four weeks into owning the bike. Seeing that many other owners have experienced a dead screen makes me think it is a common problem that crops up without warning. Having been told that I cannot have an extra one on hand makes me wonder if the Lectric was a wise purchase after all. Thanks, again, for taking time to post a very helpful video!
we are glad the video helped you out. Lectric must have had a bad batch of screens. we have not had a problem since the replacement and the other bike is trouble free. Both have well over 200 miles on them. Sorry to hear you have to wait. happy trails.
Yeah I just had that issue and only about 50 mi in. I'm thankful it happened at home. Thanks a lot for the video super helpful appreciate it! Best of luck with everything out there and happy holidays. 😎👍
When you tested the 1st screen, you used the power on button from the other screen/bike. That won't turn it on even if it worked. I liked the video. I am just letting you know.
I fell on my bike on an icy road this morning and my screen smashed into the ground & came apart 🤦🏾♂️. The LCD was in the snow and outer case was still hanging on. I was still able to use pedal assist to get home but after I tuned the bike off it would not turn back on. Though I don’t have 2 bikes, this video helped me to determine the issue & I’m gonna call Lectric tomorrow to see about a replacement screen. Thanks for posting 💪🏾
Sorry about your fall. Are you OK? We are very glad the video help you with the screen issue. the replacement is really as simple as the video shows. Good luck and let us know how it turns out. Thanks for watching and the comment. Feel free to check out some of our other stuff on our RV travels. the bloopers reel on "making friends on the Road" is hilarious. ua-cam.com/users/ourroadlesstraveled
@@OurRoadLessTraveled I’m good thanks for asking. Surprisingly, I bounced right back up on my feet when it happened lol. I called Lectric & they sent a replacement screen the same day. I just installed about 5 minutes ago & now I can ride again ! Thanks again for posting, I’ll definitely check out more content from you guys.
@@calpark6183 yup, it was slightly different than my original power switch being that the power button was on the left side of the switch & to the right was the + & - buttons. But it still worked the same.
I did exactly what you did in this video. I have 2 lectrics. I did the swapping and my lcd screen is bad on one of my bikes. Thanks for your diagnostic trick test.
@OurRoadLessTraveled I need to get a new LCD screen and a Shimano 7 gear switch. The bike got a bit scuffed up 2 days ago. I emailed Lectric about what I need. They're asking for pictures which is fine. I told them I'd pay for the items. I wish they had all the parts of the Lectric bike for sale on their website. Like a car, you go to the dealership and get any and all the parts you need. I hope the screw you're talking about is included.
i have the exact same problem on my new 3.0 xp out of the box and they said they where sending a new screen and cable but did not include the screen in shipment (the printout inside said they did) and i have no idea where the cable goes. I waited a week to receive wrong package. pretty shippy.
My xp 2.0 wont turn on .... No power to my screen... I would always turn the little on off button... A couple times I just turned the key off.. Now.. I get nothing on my display and battery is full ? Any ideas... Maybe have to contact Lectric Service ? Thank you
seeking help with my etrike issue. it wont power up. Is there anyone i contact to guide me through the likely source of the problem????. Would really love some help,,, Thank you
call (602) 715-0907 9-5 mountain time. you can also find the nearest repair service center at this link: lectricebikes.com/pages/repair-service-network
Call Lectric. They will either ship the part to you, or they have a service network that you can take your bike to. The link to service is on their website.
Just had this issue this morning, rode my 3.0 last night, woke up this morning put the key in and no bueno! Called Lectric right away and they have a new display on the way to me.
We purchased this Vivi 27.5” electric bike and a Tentaquil 26” electric bike for our 13 and 14 year olds. ua-cam.com/users/postUgkxUiL0GnyDjP32RJdd660sP8mZk4CRLTCJ The Vivi was much easier to put together. With the Vivi, there was a video link to assist with assembly which made the process easier to follow (we did put the handlebars on upside down, but it was a quick and easy fix). With the Tentaquil, the assembly was not as simple to follow, but after we messaged the company for an assembly video, it was easier and they did respond quickly. The other major differences were that the Vivi has a grip throttle on the right handle (like a motorcycle) and the Tentaquil has a push throttle that you use your thumb to activate. The monitors were also different, so if you’re looking for something specific in terms of changing the bikes functions, pay attention to what the monitor offers. We were really impressed with the overall quality and functionality of both bikes, but if you’re looking for more power and an easier assembly, definitely go with the Vivi!
Just got two brand new 3.0's late after Christmas. Mine wont turn on my wife's is fine. Tried this trick my screen came on with hers wired in to mine, but it still wouldn't work.
@@OurRoadLessTraveled Sorry, I meant Affiliate lol We'll when you get some time look into it it's a great way to make some extra money especially if you already have the following.
Thanks for the video. I have an issue with my 3.0 that just recently showed up. First of all, I have 900 miles on the bike of mostly truoble free riding. I Love this thing. However in the last few days, at turn on, it won't stay on and i have to cycle it again a few times to stay on, and just today while out riding it just shut down on it's own. Turned it back on and worked fine. This bike has been babied and only ridden on pavement. Battery shows fully charged and I did not accidently touch the switch. Anyone esle had this happen? Any suggestions? Thanks
My problem is when going off road last trip out, I lost power, screen went dead and wouldn’t restart. I turned key off and then on again and screen functions and bike will restart. Happened three times. Ideas on what to fix?
I have no clue on that one. if a restart fixes it, then is not a loose connection. I wonder if the screen has a vibration limit? I would reach out to Lectric and ask them. Lectric also has a Reddit. Let me know what you find out.
My Lectric XP 3.0 just started doing the same thing screen shuts off at random, and won't turn on again until I turn the key off then on again. Sometimes I have to pull the key out then put it back in. Any solution to yours yet?
@@OurRoadLessTraveled hello thank you, yes I watched your video it was great! My screen is doing what one of your comments wrote in about his turning off over bumps accept mine does it on smooth roads and even sitting still like when I first turn it on the screen will go out after about 5 seconds I have to turn the key off then back on to get the screen to stay on. Usually several times. Thanks. Brian
Lectric now has the parts back in stock to replace the screen. I would give them a call. They also have a dealer service network listed on their website.
sorry to hear that. I'm adding a link to the dealer service network. You should be able to take it to one near you and have it diagnosed for free. They will also order the needed parts and install them for you. lectricebikes.com/pages/repair-service-network
Thank you so much!! Running across your video saved me a ton of time and grief. My XP 3.0 has 255 miles on it and it was doing great until last night. Suddenly, it was completely dead. I am fortunate to have found your video early on in my search for problem-solving tips to rectify this issue. I’m also fortunate to have a Lectric trike as well, which made it possible for me to follow your instructions and very quickly determine that the display is indeed the culprit.
Unfortunately, when I called customer service at Lectric, I was told that they were waiting on a shipment of these and I would not be able to get one until the first part of October. Not happy with that! I also asked to purchase an extra one to keep in my bag in case this happens when I’m out in the middle of the woods by myself. I was told that they cannot sell them to customers because they have to keep them in stock for warranty replacements. I am not happy with that answer, but there’s evidently nothing I can do about that. I am very disappointed to have this failure less than four weeks into owning the bike. Seeing that many other owners have experienced a dead screen makes me think it is a common problem that crops up without warning. Having been told that I cannot have an extra one on hand makes me wonder if the Lectric was a wise purchase after all.
Thanks, again, for taking time to post a very helpful video!
we are glad the video helped you out. Lectric must have had a bad batch of screens. we have not had a problem since the replacement and the other bike is trouble free. Both have well over 200 miles on them. Sorry to hear you have to wait. happy trails.
Same issue here, waiting on a new display. Xp 3.0 long range
Happened to me as well!! I was in the middle of nowhere
@@keg9850 dang I hate to hear that. That’s heavy bike without pedal assist. I hope it was all downhill for you.
It gets worse, much worse
Fortunate that you had two bikes, makes the diagnosis easier.
It really did. I wish I had asked them what to do if we only had one bike. Thanks for watching.
Oh awesome! So in order for me to troubleshoot, I have to buy a whole new bike. Sweet! Lol😂
Ha ha, I thought the same thing. What if I didnt have a second bike? I think if you call them they will just send the part.
Yeah I just had that issue and only about 50 mi in. I'm thankful it happened at home. Thanks a lot for the video super helpful appreciate it! Best of luck with everything out there and happy holidays. 😎👍
thank you for the comment. Sorry it happened to you. Lectric should be able to send a new screen and the replacement is very easy.
@@OurRoadLessTraveled yeah they were great they're shipping it out thanks have a great one!
When you tested the 1st screen, you used the power on button from the other screen/bike. That won't turn it on even if it worked. I liked the video. I am just letting you know.
👍🏻
Was is that covered under warranty?
It was. It was only a few months old.
I fell on my bike on an icy road this morning and my screen smashed into the ground & came apart 🤦🏾♂️. The LCD was in the snow and outer case was still hanging on. I was still able to use pedal assist to get home but after I tuned the bike off it would not turn back on. Though I don’t have 2 bikes, this video helped me to determine the issue & I’m gonna call Lectric tomorrow to see about a replacement screen. Thanks for posting 💪🏾
Sorry about your fall. Are you OK? We are very glad the video help you with the screen issue. the replacement is really as simple as the video shows. Good luck and let us know how it turns out. Thanks for watching and the comment. Feel free to check out some of our other stuff on our RV travels. the bloopers reel on "making friends on the Road" is hilarious. ua-cam.com/users/ourroadlesstraveled
@@OurRoadLessTraveled I’m good thanks for asking. Surprisingly, I bounced right back up on my feet when it happened lol. I called Lectric & they sent a replacement screen the same day. I just installed about 5 minutes ago & now I can ride again ! Thanks again for posting, I’ll definitely check out more content from you guys.
@@PopPopOnline glad you're okay! thank you for watching and commenting.
So when lectric sent u a new screen it came with on off switch as well?
@@calpark6183 yup, it was slightly different than my original power switch being that the power button was on the left side of the switch & to the right was the + & - buttons. But it still worked the same.
How did u get the top part if ur expeditions black??
I have no clue. I would call Letric or call a bicycle shop in their dealer network.
Why am i going on 5th controller in first year of proud Lectric xp 3.0 ownership? Was this bike supposed to be recalled?
I dont know of any recalls. I do know they send out refurbished controllers though.
@@OurRoadLessTraveled no wonder. Hours upon hours of repairs first year
@@OurRoadLessTraveled I say recall ALL the xp 3.0s
I did exactly what you did in this video. I have 2 lectrics. I did the swapping and my lcd screen is bad on one of my bikes. Thanks for your diagnostic trick test.
Thank you for watching. Did they get you a new screw
@OurRoadLessTraveled I need to get a new LCD screen and a Shimano 7 gear switch. The bike got a bit scuffed up 2 days ago.
I emailed Lectric about what I need. They're asking for pictures which is fine. I told them I'd pay for the items. I wish they had all the parts of the Lectric bike for sale on their website. Like a car, you go to the dealership and get any and all the parts you need.
I hope the screw you're talking about is included.
@@bubbajones7486 I think it came with new screws. You can go to a bike shop and buy the Shimono gear switch. It’s a standard item.
@OurRoadLessTraveled Thank you ORLT.
Do you know anything about a astromotor ebike why I have battery juice but it doesn't light up or run.
Never heard of them.
Thank you!
sure thing, glad it helped
Great video .Helped me out . Ty.
Glad to hear it!
Thank you for your video. My two green plugs were not connected.
You're welcome!
Before your screen stopped powering up, do you remember if it was powering up occasionally then powering out when putting motion into the bike
No. We had zero problems with it. Worked fine and mid-ride, it died never came back on
how do i fix this. his problem is happening to me.
@@tufftiff2424 you'll probably have to call Lectric and get a new screen
That was VERY well laid out. Great job. I noticed the sound and video quality seem to be better
Awesome, thank you!
Too bad the bikes aren't better
I have a electric bike this controller is on but the motor won't work can it still be the controller
That's probably just the motor.
So if the screen isn’t turning on, and the batteries are fully charged, does this mean the motor can’t run without the screen working?
yes, it is a design flaw. all the controls are held in the the screen, so nothing works if it is down.
How do u do this?
we have two bikes and i swapped parts. Lectric then sent me the part i needed.
Bro WATCH THE FULL VIDEO
i have the exact same problem on my new 3.0 xp out of the box and they said they where sending a new screen and cable but did not include the screen in shipment (the printout inside said they did) and i have no idea where the cable goes. I waited a week to receive wrong package. pretty shippy.
Thats rough. hope they get it to you soon
Thank you
You're welcome
I have a new ebike that wont power up. Inthe brain box ther a male and female white wire that are not plugged in. Should they be?
Im not sure, I would call lectric and ask them.
My xp 2.0 wont turn on .... No power to my screen... I would always turn the little on off button... A couple times I just turned the key off.. Now.. I get nothing on my display and battery is full ? Any ideas... Maybe have to contact Lectric Service ? Thank you
I would call Lectric. Sounds like a bad screen
seeking help with my etrike issue. it wont power up. Is there anyone i contact to guide me through the likely source of the problem????. Would really love some help,,, Thank you
call (602) 715-0907 9-5 mountain time. you can also find the nearest repair service center at this link: lectricebikes.com/pages/repair-service-network
My battery is also fully charged and now I know it's the screen. Thanks
Call Lectric. They will either ship the part to you, or they have a service network that you can take your bike to. The link to service is on their website.
my screen works but cannot use throttle and motor not on
I would call the support number. That is a different problem and sounds like the motor is bad.
I have the same display and it's not working. Philodo e bike.
Thanks for the comment and watching. I hope you can get yours replaced.
Displays looks the same but they are not they all work differently
Just had this issue this morning, rode my 3.0 last night, woke up this morning put the key in and no bueno! Called Lectric right away and they have a new display on the way to me.
great news. well not that your bike broke, but they have the part to send out.
We purchased this Vivi 27.5” electric bike and a Tentaquil 26” electric bike for our 13 and 14 year olds. ua-cam.com/users/postUgkxUiL0GnyDjP32RJdd660sP8mZk4CRLTCJ The Vivi was much easier to put together. With the Vivi, there was a video link to assist with assembly which made the process easier to follow (we did put the handlebars on upside down, but it was a quick and easy fix). With the Tentaquil, the assembly was not as simple to follow, but after we messaged the company for an assembly video, it was easier and they did respond quickly. The other major differences were that the Vivi has a grip throttle on the right handle (like a motorcycle) and the Tentaquil has a push throttle that you use your thumb to activate. The monitors were also different, so if you’re looking for something specific in terms of changing the bikes functions, pay attention to what the monitor offers. We were really impressed with the overall quality and functionality of both bikes, but if you’re looking for more power and an easier assembly, definitely go with the Vivi!
We agree!
Just got two brand new 3.0's late after Christmas. Mine wont turn on my wife's is fine. Tried this trick my screen came on with hers wired in to mine, but it still wouldn't work.
Swap the batteries. You may have a bad one.
How you thought about becoming an LECTRIC EBIKE Associate?
😂 no, don't have time.
@@OurRoadLessTraveled Sorry, I meant Affiliate lol We'll when you get some time look into it it's a great way to make some extra money especially if you already have the following.
@@777Bviews thank you, we did not know they had affiliates! We'll definitely look into it!
Thanks for the video. I have an issue with my 3.0 that just recently showed up. First of all, I have 900 miles on the bike of mostly truoble free riding. I Love this thing. However in the last few days, at turn on, it won't stay on and i have to cycle it again a few times to stay on, and just today while out riding it just shut down on it's own. Turned it back on and worked fine. This bike has been babied and only ridden on pavement. Battery shows fully charged and I did not accidently touch the switch. Anyone esle had this happen? Any suggestions? Thanks
We have not had any of those issues. The only time ours shut off, was when the screen went dead.
My problem is when going off road last trip out, I lost power, screen went dead and wouldn’t restart. I turned key off and then on again and screen functions and bike will restart. Happened three times. Ideas on what to fix?
I have no clue on that one. if a restart fixes it, then is not a loose connection. I wonder if the screen has a vibration limit? I would reach out to Lectric and ask them. Lectric also has a Reddit. Let me know what you find out.
My Lectric XP 3.0 just started doing the same thing screen shuts off at random, and won't turn on again until I turn the key off then on again. Sometimes I have to pull the key out then put it back in. Any solution to yours yet?
@@lenscapingmaine Thank you for the comment. Lectric sent us a new screen under warranty. The end of the video shows us installing it.
@@OurRoadLessTraveled hello thank you, yes I watched your video it was great! My screen is doing what one of your comments wrote in about his turning off over bumps accept mine does it on smooth roads and even sitting still like when I first turn it on the screen will go out after about 5 seconds I have to turn the key off then back on to get the screen to stay on. Usually several times. Thanks. Brian
@@lenscapingmaine hmm that's weird. Have you talked to Lectric?
You can see your screen damage when the light hits it at the right angle.
good observation.
Was it due to water, heat/sun, or factory defect. Just curious.
@@BobKarnowski just a factory defect. The new one has been great and no problems.
My motor wouldn't work but the screen came on, turns out it was the brake sensor!
now that is crazy. I guess thats why i cant hold the front brake and spin the rear tire. That sensor stops the motor from working. Glad you found it.
@OurRoadLessTraveled I took it to their showroom here in Phoenix and the fixed it in 24 hours
My Ebike is on E I don't have any power
Lectric now has the parts back in stock to replace the screen. I would give them a call. They also have a dealer service network listed on their website.
Wjats their phone number? I'm having the same problem with my screen
thanks for watching and the comment. lectricebikes.com/pages/contact-us
I only own 1 bike🤷
Thank you for watching and commenting. Did you have a question?
@@OurRoadLessTraveled what do you do if you only have 1 bike
@@n222-w2i you can't really test with one, so you'll probably just have to call Lectric to send you a new screen.
No luck for me. Fully charged. New screen and a new key and No Power😮
sorry to hear that. I'm adding a link to the dealer service network. You should be able to take it to one near you and have it diagnosed for free. They will also order the needed parts and install them for you. lectricebikes.com/pages/repair-service-network
My bike only works when plugged in to charge but motor won't what's wrong
sounds like a bad motor, or bad batteries that wont hold a charge.