You are such an amazing instructor. The best I have seen. You are clear and relevant. Can't thank you enough for these tutorials without them I would probably not even by able to drive my new Lexus. You have made a huge difference in insuring satisfaction with the technology instead of the technology completing overwhelming us. Can't thank you enough. Lexus should hire you and pay you big bucks for all of this great education. Please keep them coming.
Thank you so much! It's always fun for me when people notice the music and my little kitty cat Shiro. She is one of many rescues my husband and I are lucky to call "ours." But our son is her absolute favorite human on the planet :)
Thank you for the very helpful videos, I especially appreciate the fact that after explaining what you're going to do, you have a short video that shows you doing it.
You are so awesome! Thank you for doing these videos they are so helpful and you are the BEST Instructor ever !! Perfect job !! So much great and relevant information!
Your videos are so helpful. I watched your Deep Dive Videos for the 2023 RX and NX. We have an RX and today's video answered many questions. My sister has an NX and has given-up on using the Lexus interface. I have been forwarding your videos to her. A friend has a 2020 RX and her lease was is due. After she heard about the learning curve she decided to buy-out her lease rather then get a new car. Thank you so much for making me feel much more comfortable with the car.
Oh goodness. I'm so sorry to hear your sister is having challenges with the new system. I know it is a big learning curve for sure. I work with a lot of Guests who are in the same boat. Including Guests trying to decide if they should keep the Lexus they have or trade for the new one. I think you can't go wrong either way. Just make the choice that is best for you. If you do need a new car and the system is challenging, I would recommend considering just connecting the phone for Bluetooth only. It helps the new car operate more like the previous system, because you won't be dealing with Apple CarPlay (or Android Auto). The only time I don't recommend this, is if the car doesn't come with the navigation trial, then you would want Apple or Android connected to be able to use nav from the phone. I hope this makes sense. If your sister has Lexus NAV on her NX, she might like to turn off the Apple/Android connection and see if that helps her. Thanks very much for being here and for all of your support!
Melissa you are the best. I would have had to read the owners manual 10 times and even then i wouldn't know what you have taught me. Thank you i can enjoy my 2024 RX
Hi Melissa was wondering do I need to go visit the dealership on the dash screen of the car, it keeps telling me that a new key has been registered to the car and it tell me a key is detected in the vehicle when it wasn't a key there and it wouldn't let me lock the car
Hi! The message about a new key being registered is usually for Digital Key. It might also happen if the 2nd key for your vehicle has been added through a service campaign. The message will last for 10 days and then it will not come back. If you are getting a message that a key is detected in the vehicle and the car will not lock, I would check the owner's manuals and make sure you don't have the flat wallet style key in with the books. That is just a like a key fob with out any buttons and the car will not lock if it is detected in the vehicle. Thanks for checking in!
How can I fix the problem of a pause before hearing the other party when using Bluetooth in my Lexus TX350. Both outgoing and incoming calls. I have to say Hello3 or 4 times to hear the person
Hi!, If you are answering from the steering wheel or the main screen, it should connect right away, because the call is connected to the system on the car once you see it on screen and hear the ring tones. If that is not what's happening, I would recommend seeing your Service or Technology departments at your Lexus dealership to see if they can repair your phone or troubleshoot it for you with the phone in the TX to try to identify why your phone connection has a delay. Thanks for checking in.
Hi! That is a work in progress for me for sure! I think I'm about halfway through the RZ content, but had to stop for our busiest time of year, training on the new GX and the TX video. I promise I will come back to the RZ content as soon as possible. Thanks so much for tuning in with me to learn about your Lexus!
Fantastic video again Melissa, thank you. With ‘Cruise Control’ how do you set the ‘Regular Cruise Control’, I.e Not the Dynamic Radar version? Again, you have the best NX content Channel out there! Thank you.
YAY! Thanks so much for your support! To change from Dynamic Cruise to Regular Cruise, use the Cruise Mode button on the right hand side of the steering wheel. You have to switch modes before turning the feature on. Not sure if you have a HUD or not. Try these sections of my Deep Dive tutorial and see if it helps: - 53:46 Cruise Control Operation (Non-HUD Version) (Adaptive Cruise & Traditional Cruise) - 1:02:49 Cruise Control Operation (With HUD)(Adaptive Cruise & Traditional Cruise) Thanks again for tuning in! Sorry for the late reply :)
Thanks for all the informative videos you have posted. I don't get the same results on my 2023 RX 350 using the Siri app phone assistant voice command as you showed at the 8:20 mark of the video. While my Apple 14 phone is connected for Apple Car Play (symbol is showing on the top left-hand corner of the screen), I say "Hey Siri, call ........" but nothing happens. I can press the face button on the left side of the steering wheel and say the same command and it will dial the number, but no results without pressing that button. What has not been set up?
Hi! There are multiple Siri responses and sometimes Siri just shows the visual cue, but no audible prompt. If Siri is not waking up at all with the "Hey Siri" command, I would turn off Allow Hey Siri, and then turn it back on and redo the setup for Hey Siri. I hope this helps. Thanks for being here.
@@NorthsideLexus Your suggestion got me thinking that maybe I should check the settings on my i-phone. When I did, I found under the "Siri & Search" settings that the "Listen for Hey Siri" button was turned off. I turned it on and it works perfectly! Thanks for your response. I have watched hours of your tips.
Hi Melissa, great and informative video! I've just bought a new Lexus and I was wondering if there's a setting to turn off the feature where you simply place your hand near the door handle to lock/unlock the car. These cars are in high demand for being stolen, and if possible disabling this feature could help protect my Lexus from theft. I'd rather lock/unlock the car with just my key fob
Hi. Thanks for checking in. If you have the smart key with you and you touch the indentation on the door handle it will lock. Placing your hand in the door handle it will unlock right before you open the door. You can disable the smart key system, but then you will need to use the mechanical key to open, lock and unlock the vehicle. Most people feel that it is safer to keep the key in your pocket or your bag so you don't have to take the time to handle the key in the door. I hope this helps.
I'm happy to help! There are some basic command examples in the NAV/Multimedia manual, but there is not a complete list. Since it uses natural language recognition, there are apparently pages and page of potential similar commands. Hopefully the Quick Guide or the list in the manual will get you going in the right direction :)
No, the manuals are not good for teaching what you can say. Like, Hey Lexus, show me my radio favorites screen. I can't believe there is not a published list ? My dealer in NJ didn't think this command was possible!
@@billschatzow9919 I agree that visual and hands on, in the car is the best way to learn. The only published lists are in the manuals under the Voice Command section. It is not a complete list, because it would apparently be massive. I don't know what model and year your Lexus is, but this is a link to the 2024 RX Quick Guide as an example.chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/assets.sia.toyota.com/publications/en/om-s/OM0E222U/pdf/OM0E222U.pdf Look on Page 63 Thanks so much for being here! 😊
@NorthsideLexus Thank you. I have seen this list. Just because it is large, there is no reason for Lexus not to publish it. This list does not even include your short-cut to show me my radio favorites. Maybe I should start a thread on the Lexus forums (2024 RX350) for people to post what Lexus voice commands work?
@@billschatzow9919 That's an awesome idea! I'm not sure anyone knew the "Show my radio favorites screen." I just kept trying different things, because I think it takes too many clicks to get back to the radio now. I'm sure many other people would love to know what other owners are using!
When I set up a second user profile - The Lexus recognizes the 2nd user profile in the interface - but the App on the device stays stuck on the Add a vehicle screen - when I go into settings on the interface, Apps and remote connect it says pending and doesn’t allow us to add the vehicle ? Do you have a video about adding and setting up a second user profile ?
Hi! Only the Primary Driver will add the VIN to their app garage. Additional driver profiles can be added to the car, but they will not do the step to add the car to their app. Thanks for checking in.
I have a 2025 nx. When i say " hey lexus" it does not say what would you like. It only has that written on the screen. And voice prompts are turned on.
Hi The software for the Lexus Assistant has been updated and the voice prompts have changed to a beep rather than the sentence when you first launch the assistant. The setting to have the voice prompts still turned on will be for the assistant confirming things after you give a command, rather than just beep for confirmation. But the initial launch will only be a beep now. Settings > Voice > and select ON to have voice prompt replies where possible. Thanks for checking in.
Hi Melissa, Excellent Videos ! My question , is it possible to change the default screen to the camera on startup ? If it is , please advise the steps to make this change. Thank you
Thanks so much for reaching out! Since the view from the Panorama view monitoring system is only active in Drive or Reverse, it is not possible to have it show in Park. However, as long as it is in the Auto mode, when you shift from Park to Reverse or Drive it should take over the full display on the main screen. To select Auto mode for the system: turn on the RX, apply the brake, shift into Drive, press the View Monitor Button, look for the camera icon with the A next to it. If it is not in Auto it will have a slash mark through it. Click to turn on Auto and the slash mark will go away. Now the system will operate automatically. I hope this helps.
My 2024 RX 350 Prem. Plus beeps if I try to lock my car and leave my phone inside the car. Is this normal? Sometimes I want I drop off a letter inside the post office and I am away from my car for less than one minute and do not need my phone on me.
Hi! It sounds like you may have setup Digital Key on your phone and it is still active. If your phone has been setup and paired for Digital Key then you can not leave it in the vehicle and lock the vehicle, because the car will view it as a key being left in the vehicle. Thanks for checking in.
I just got a 2025 NX450h+ less than 2 weeks ago, and came across the same "symptom". In my case, it was because my phone was also a digital key which was inside the car, and the car thinks that I am leaving the key inside the car and trying to lock it up (with the fob). I think it is a great precaution. So I took both the key and the phone out of the car to lock it.
Hi Tran, the split screen is only possible in the Apple CarPlay platform, so if you are streaming radio through Apple Music Radio (iHeart Radio app) then go to the Apple CarPlay home screen it will show you audio content on the right hand side and the NAV on the left. It is not possible to split the screen with the Lexus system on one side and Apple's system on the other. I hope this helps. Thanks so much for watching!
Hi! I’m sorry Lexus doesn’t have a retrofit Apple CarPlay system for prior model RXs. I would check with a reputable automotive accessory company like CarToys for their recommendation since they are trained on that equipment. Thanks for checking though.
Hi Melissa and thanks for your excellent presentations. We have a 2023 RX 350 Sport which was purchased in UAE/Dubai. There is an odd behavior by Navigation that even the dealer has not been able to help me with. Although all language settings are set to English, still when directions are spoken by navigation, as long as the spoken direction does not include name of a street, all is correctly uttered in English ( such as: turn right in 50 meters. make a U-turn etc. ). On the other hand, if the direction should involve a street name like "Take the next exist to Street 15", "Take the next exist to..." is spoken in English by first lady, and "Street 15" is spoken by another lady in Arabic. Do you have any solution to this issue? Cheers
Hi! So sorry for the delay. It sounds like there are two resources working at the same time and it's possible that the navigation mapping details are in the primary language for the area, but not 100% compatible to translate into English. There is not a setting to give more control for integration of the map data with the vehicle voice assistant. I'm sorry I don't have a solution for you on this one other than to keep doing any updates that come through to see if they continue to improve the integration. Thanks very much for checking with me though.
Hey there I have rx350 fsport 2017 I try to press my remote 2time and hold. With the third to turn the car on but both happen how I fix this program thank you so much
Hi. Thanks for checking in. The remote start capabilities for all 3G cars, including the 2017 RX, are unfortunately no longer capable. When the 3G services were taken off line by the cellular companies, it meant that the DCMs using 3G to communicate with the cars could no loner connect. I'm sorry I don't have a fix for you on that. Thanks again for being here.
Hi! Typically the answer is no, it will not lock and when you try to lock from the smart access system it will beep to warn you. However, if the key is in a dead zone it can go to sleep and not be "seen" by the system so it is possible to lock the car. Also, if you use the lock button inside the vehicle, you are bypassing the smart access system and if the key is asleep or in a dead zone it could potentially lock the car. As a best practice, it is not recommended to leave smart keys in the vehicle. It can also deplete the key fob battery faster than normal. I hope this helps. Thanks for being here!
Hi @northsidelexus i noticed when I go through multiple underpasses on my freeway, my auto headlights lights come on then turn off then turn on again. Is there a way to delay it or make it less sensitive? What does the "lighter" to "darker" range mean, which way should i set it to?
Hi! I would try adjusting to the darker setting. Then the sensor will wait for it to get "darker" outside before it turns on the headlights. I hope this helps. Thanks for tuning in with me!
Excellent video. Any tips on how to lower the volume on voice commands and phone notifications? Also, with the HUD , can I get the red speed limit warning changed to 5 miles over the speed limit?
Hi! So glad you're here. That is the newest addition to the Digital Rearview Mirror. It is an antiglare feature. I don't know why it is coming turned off by default in our area. I always like to turn that on for people. It works to help reduce glare, especially at night with lights from vehicle driving behind you. I would leave that and the Auto Dimming feature both turned on. I hope this helps! Thanks for tuning in with me!
@@FastAndFuryosa Glad I could help. It is so new that I don't think a lot of people have discovered it yet, especially if it is turned off. You have to go through the Digital Rearview Mirror settings on the mirror to see it and turn it on. 👍Mystery solved 😀
You are so sweet! I do have an RZe deep dive on my to-do list. I don't get many of them where I live, but I will still be making a video for us. Right now I am working on editing the UX. I have a little to film and a lot to edit for the LS. Then I will tackle the RZ. I have been studying a lot though to be ready :) Thanks so much for being here!
I love my new 2023 Lexus and have been very pleased with everything about the car. I have had no issues with it until just recently. For some reason all of a sudden a message pops up every few minutes on my screen saying Enter Pin and then Reset PIN. So...I have followed the prompts but nothing changes. The message is still popping up every few minutes. In the meantime every thing else is working fine. I can listen to my book, listen to music, answer phone and texts. But then I have to close the message that is popping up constantly.
Hi! No worries. The PIN prompt is a normal security check that will happen periodically. There is no need to reset the PIN if you already know it. Just enter the 6 numbers and the message will clear. Check out the first item in this short tutorial I did ua-cam.com/video/-nIaDAoIjx0/v-deo.html. Hopefully that will help. 👍
@@NorthsideLexus thank you for your quick response. I’ll give what you said a try. I do appreciate being able to get my questions answered on this platform!
Hi! If you're using the Lexus Interface NAV, then you should be able to turn on or off the setting for State Border Guidance. Here's how: Settings > Notifications > State Border Guidance (The notes I'm seeing about the feature are all about on screen notification, but my Lexus contact said there was an audible announcement as well. Let me know how it goes for you. Notifications will appear on the screen when entering a new state if the Lexus navigation system is being used (option only appears with Drive Connect trial/subscription). ON - A notification will appear on screen when entering a new state. OFF - No notification will appear when entering a new state.
Hi! How can I auto activate the rear cooling seat system? On the front seats they activate with “Auto” but in the back it’s done manually in the RX350h 2024 when people seating there activate it by pushing the buttons in the back panel.
Hi! Rear seat climate does not usually have an Auto function. If you look at the buttons and your don't see the word "auto" on them, then there is, unfortunately not a customization for that. Sorry I don't have a better answer for you on this one. Thanks for being here!
Hello north side Lexus, so I have the 500h does the deep dive videos cover the same features as the 2023 rx or are there any other features that I need to know about ? Thanks
Hi! Congratulations on your RX500h. The RX deep dive tutorials will be great for you. I was able to use an RX500h for much of the filming so a lot of it should look like your vehicle. I always to try to cover as many features as possible using multiple cars to get as much content as I can for everyone. Thanks very much for being here.
@@NorthsideLexus it’s my pleasure, one more thing I’ve never owned an ev vehicle but I keep seeing a little car that says ev that comes on and turns off can you explain what that means thanks in advance
Hi. What model and year is your Lexus. it is possible to use a flash drive for music. The USB ports that support data are usually under the arm rest, but some are up front. It will depend on the model. You also should look in the Owner's Manual for formatting requirements. Keep in mind that the new systems are going toward streaming and mirroring music from the phone and not a flash drive. Also, so many flash drives have a very large storage capacity now and the system on the car can not process all of the data. It is better to have your music on a compatible smart phone or MP3 player. Connect with Bluetooth Audio or plug in to one of the data compatible USB ports and you will have much better access to your music content. 👍
I'm not an expert, but the consensus of online chat rooms seems to be that the FLAC format ripped from CDs is one of the the best and can easily be downloaded to USB. It is considered to be higher quality than playing music through your phone or radio. I have put over 100 CDs in FLAC on a 64 GB USB and still have a lot of room for more. There are some high quality streaming services too, like Tidal, which might be as good or better.
Hi! There is only one Lexus app now. All other previous app have been discontinued. Also, keep in mind that any vehicle that had a 3G connection is no longer supported for connected services, because the cellular companies took 3G services off line so it in no loner possible to connect to the vehicle for those app features. I'm sorry I don't have a better answer for you. Thanks for tuning in with me.
When I place a call using Apple Car Play in my 2020 RX350, the person I am calling cannot hear me. I can hear them fine. While doing the same in my 2021 NX300, the person I am calling using Apple Car Play can hear me fine and I hear them as well. Thank you for all your excellent videos!
Hi! I'm sorry you are experiencing a glitch that seems to e happening after the latest iOS update for iPhone. Lexus has a firmware update that may be compatible for your vehicle, but it does not seem to be available for all models yet. Check this site and see if your model is available for the update: www.lexus.com/firmware-updates You'll need to enter your model and year and chose NAV or Non-NAV. Then see if your model number is listed. I hope this will help. If this doesn't have a solution for you, then reach out to your Lexus service department and see if they have any other updates. I know Apple is working on a resolution in a future iOS update, but I don't have any eta on that. Thanks for checking in and for supporting the channel!
Hi Melissa. Thank you for your videos. My tech at the dealership where I purchased my RX350h suggested that I go to your channel, and it's been super helpful!! One question I have is about the rear door latch. When I closed it the other day, I must have been standing too close to it, and it hit me in the head on the way down. Is there some type of sensor that stops the door before it hits something? I tried using a broom handle to check it, but it didn't stop for that. I'm hoping that this was a fluke. Let me know how careful I need to be when closing this power rear door. Thanks.
Hi! I'm so sorry to hear about that. The door doesn't have sensors that would do what you are wanting, unfortunately. If it meets resistance it will usually come back up, but it would definitely be painful. Make sure that you are all clear before pressing the button to close. Thanks for checking in with me.
Thanks for your reply Melissa. It seems that with all of the sensors on this car, that Lexus would include one to lift this door up when it meets resistance, of any kind. I realize that this is not your problem Melissa, but I hope that others who watch your videos exercise due diligence when using this rear door. @@NorthsideLexus
Hi, I travelled to the USA and wanted to know how to convert my speedometer from KPH to MPH and whether it can be automatically done once I enter into the USA. I am an owner of the RX500h
Ahh OK. I see you have an RX500h. Here's a link to Part 2 of my RX Deep Dive tutorial series that shows the available customizations for the units of measurement: 1:11:40 Keyboard, Language & Units I wish it was an automatic change based on location, but it is not. Thanks for checking in with me!
Hi Melissa! Thank you for providing so much info. Love your channel. I recently purchased a 2025 Lexus NX and every time I click on get started on the main screen it turns white and does not give me the option to go back. Any advice or recommendations? Is it a malfunction?
Hi! I'm sorry to hear that you're having some trouble with the Get Started screen. Was there a profile in the vehicle already or had they done some work on it? Usually a new car will be on the Welcome Screen and not Get Started. Get Started is OK, but it makes me wonder. Two other troubleshooting questions: 1. Is the clock showing with the correct time? 2. Do you see a small symbol that looks like a satellite in the row of icons up by the clock on the top right corner of the main screen? If not, I would recommend taking your vehicle back to the dealership, because the DCM may be asleep. It's also possible that in the initial app setup process, you may have accidentally declined one of the data permissions. That can put the car into a Guest mode where you can't sign in because the signal can't reach the car. The solution will be the same. The dealership can pull the DCM fuse and see if that will reset the system or they can open a ticket with Lexus to trouble shoot as well. I hope this helps so you can get things all set up.
@ Hi Melissa! Thanks for getting back to me. I really appreciate your help. The salesperson set up the screen for me when I purchased the car. Not sure what he did. Yes, the clock has the correct time and I can see the satellite symbol. I have access to Apple car play and also Sirius XM (trial), but I wonder why the screen gets all white when I click on the “get started” option of the screen. It does not give me the option to exit except by asking Lexus to do it for me. Regards
@@magalyd5199 are there any saved profiles on the system on the car? I would consider pressing the SOS button and speaking to an operator. Let them know what you are experiencing and see if they can reset something for you.
Hi! Are you asking about the Wallet Key? That is another electronic key. Just like a key fob but with no buttons. I don’t recommend using it for valet parking, because they don’t have an easy way to label or tag the flat key or hang it on their key board. Many times they stack them on their desks. When smart keys are stacked on top of each other they tend to send signals over and over again and can run the key battery down faster. If you are locking things in the glove box or in the trunk, take the metal key with you and give the body of the fob to the Valet. Also make sure to disable the electronic trunk function with the button in the glove box if you have a sedan and are trying to lockout the truck from valet access. 👍
Just subscribed to your videos, should be getting my NXh 350 in a week or 2. Looking forward to it, switching from RAV4 hybrid limited. Loved my Rav, but looking forward to a quieter ride. Not sure about these run flat tires though. I’ve read the Lexus hybrid requires premium gas, I don’t understand why since it’s the same hybrid engine as the Rav hybrid 🤷♀️
Welcome to the Lexus family! I'm glad you found my videos and I hope they are helpful for you. There will be a lot of nice similarities coming from Toyota to Lexus for technology. I also went from a 2012 RAV4 to an NX in 2015 and have stay with the NX ever since. In the US, I think all NXs come with run flat tires, but you may want to check the sidewall of the tire to look for the run flat logo. It's possible different areas get different tires. Regarding fuel type, keep in mind that the engine displacement size may be the same, but the tuning can be different. So there is more than just engine size to consider for octane requirements. The the manual for the "research" fuel and the required or recommended fuel and that should help. Thanks for being here!
Thanks for the suggestion for today’s Tech Tip Tuesday! How to Install the Front License Plate Bracket and License Plate on your Lexus - Tech Tip Tuesday ua-cam.com/video/JSJ2sG7zPqw/v-deo.html
Hi! Which model and year is your 350? Some models have this customization possibility, but others do not. I'm happy to check it for you and let you know.
@@PaulONeil-m6d Thanks for the info. If you have an NX or RX hybrid you can go to Settings > General > Units and look for the customizations for mph to kph. It's usually set to auto detect by region, but you can chose to manually select the meter style, but only based on the options shown on screen. There are some limitations based on the country or region that the VIN was built to be sold in. I hope this helps.
@@RTS915-zm4cf Hi! You can search for previous addresses by tapping on the screen, select Destinations, then scroll through the list. But you can only manage Favorites in the Apple Maps app on your iPhone. Open the app, click on the picture for your profile. Select Favorites. 👍
Sorry to hear that. What model and year is your Lexus? What are you trying to setup with Navigation? Are you using Lexus NAV, a NAV app from your phone with CarPlay or Android Auto?
Hi Melissa. Long shot but trying my luck. I am from Melbourne, Australia. I have just imported a 2021 RX450H from Japan. Lovely vehicle. How can i upload or change local Australian navigation? Also how i can tune radio to local stations? Please help me out. Thankyou
Hi! Unfortunately the NAV system is programmed with software for the country or region where the vehicle is intended to be sold. If it has Apple CarPlay or Android Auto, those are going to be your best bets for local navigation apps. I'm not sure what radio antenna they install for the Japanese market, but the RX does have tuner dial, if the antenna can pick up the signals in Melbourne, then you're in good shape. If not, then I would stream from your phone. Most radio stations are also broadcasting digitally though an app. Just select the audio from your phone and then use Apple CarPlay, Android Auto, or Bluetooth Audio as your Source. I hope this helps! Thanks for tuning in with me!
Mellisa Lexus Tech Specialist: Thanks for your great Tech Tuesdays videos. My 2023 Lexus RX 350h Hybrid Luxury model has the Remote Connect subscription turned on in the Lexus App, but I do NOT find The Digital Key in the App after I sign in. How can this be? Since I was only given 1 Lexus Smart Key at delivery due to Lexus Chip shortage they say, the whole family caregivers need to share that Hard Smart Key to drive the RXh. I am handicapped and need to set up Digital Keys so my caregiver Family can drive the car. The Digital Key icon is not showing up anywhere in the App like all your videos are showing. How can I add and get upgraded Lexus Software to fix this very dangerous lack of Digital Ley availability on my Luxury model with the 14 inch screen? Please reply to me. Spencer Rasi
Hi Spencer, Thanks for your message here and on our web chat. I'm glad your Remote Connect feature is all set up. Keep in mind that Digital Key is an additional option and the hardware must be installed at the factory when the vehicle is built. It is not possible to add it as a retrofit item. I know that the semiconductor chip shortage has been very challenging for so many people and I'm sorry to hear that you are dealing with it as well. Definitely be on the look out for a first class letter from Lexus for the Service Campaign that will pertain to getting the second key for your vehicle. We don't have date for when the keys will be available, but they will notify you by mail. Please make sure to connect with your Lexus dealership about any concerns you have with your vehicle. Thanks again for checking in and I hope you enjoy your new RXh.
I’m interested in getting Adaptive High-beam System, NOT the automatic hi/low beam switching. I believe it’s available currently in Canada, but I’m in the USA. Any info you can share about rollout of this technology? All the USA dealers I’ve talked to haven’t heard anything about it. I thought it might be in the new RX for 2025, but the order sheets are not yet available..TIA
Hi! In the US the system seems to use the words adaptive and automatic for the High Beams. But currently there is not a new version of the high beam operation. What is it about the Canadian system that you are looking for? I can check to see if I have any information about it. Thanks for being here.
If you pair you phone via Bluetooth, then select Bluetooth Audio as your audio source, the sound from your Apple Maps will play through the speakers in the ES :) I hope that's what you need. Thanks for tuning in !
Hi! Unfortunately that is programmed at the factory for the country or region where the car is intended to be sold. On some models there is a customization, but it only changes the readout on the Weather app and not on the temperature readout or climate control system on the vehicle. Thanks for checking in!
Hi! The 24 GX will have the new multimedia system. We should see more about it tomorrow evening at the reveal of the GX & TX. I've added the models with Lexus Interface to the video description to help clarify. I hope this helps. Thanks for being here!
Hi! If you haven't been able to setup Digital Key, I would make sure it is deleted form the car settings and the phone's Bluetooth devices list. Then unpair your phone from the car and try again. If that doesn't work, I would reach out to your Lexus dealership Technology or Service departments and have them open a ticket on your account to see if they can help. Thanks for checking in!
Hi. Thanks for checking in. There are two assistants on the vehicle if you have your phone connected for Android Auto you will use the Google Assistant to make calls. This is not a work around, it is a function of Android Auto. If your Dad does not want to use Android Auto then make sure to connect the phone for a Bluetooth only operation. Then he will just have the Lexus assistant and Lexus can make calls for him. I cover this type of connection in the phone section of the RX video you commented on as well. Hopefully that will help. Thanks again for being here.
@NorthsideLexus thank you for the response and confirmation. Respectfully I'd argue that is a work around instead of a function sinxe you cannot use one without disabling the other. Especially when his older Toyota had no problem with this. Connecting two assistants should allow more seamless integration..not dividing the tasks. But I suppose it's not really a big deal. It more that he's kinda forgetful and not tech savvy so it would have been more efficient for one service to provide all functions. Just seems like oversight for such a teach heavy car. But as I told him, it's rewlly just the initial setup that he may struggle with and after thwt he doesn't rewlly have to touch anything. We'll get used to it all in time I'm sure. He has the new nx350h. Way more advanced than any car I've been in Thanks!
Hello there. I have a slightly different enquiry. Please help me out or at least point me in the right direction. I live in Melbourne, Australia. I have recently imported an almost brand-new Lexus RX450H 2021 directly from Japan to Australia. Now, although I am able to change the language to "English" quite a few other features aren't working in Australia like voice command is still in Japanese, Navigation is for Japan only, and the FM band frequencies aren't similar to the Australian FM band frequencies. I am also not able to sign up and add my vehicle in "My Lexus app Australia" as it doesn't recognise my car's VIN number, most likely because it's an import. My question to you is, what kind of software upgrade do I require from Lexus Australia, and will they do it for me? If they agree to do so, how much will it cost? Please point me in the right direction. Thankyou so much.
Hi. I'm sorry I'm not able to help with this. To my knowledge, the vehicles that are built for a specific country or region can not be changed to the software and hardware for another country or region. Sorry I'm not able to help. Thanks for checking in.
Hi! If you're using the Lexus Interface NAV, then you should be able to turn on or off the setting for State Border Guidance. Here's how: Settings > Notifications > State Border Guidance (The notes I'm seeing about the feature are all about on screen notification, but my Lexus contact said there was an audible announcement as well. Let me know how it goes for you. Notifications will appear on the screen when entering a new state if the Lexus navigation system is being used (option only appears with Drive Connect trial/subscription). ON - A notification will appear on screen when entering a new state. OFF - No notification will appear when entering a new state.
You are such an amazing instructor. The best I have seen. You are clear and relevant. Can't thank you enough for these tutorials without them I would probably not even by able to drive my new Lexus. You have made a huge difference in insuring satisfaction with the technology instead of the technology completing overwhelming us. Can't thank you enough. Lexus should hire you and pay you big bucks for all of this great education. Please keep them coming.
Wow, thank you! That is so thoughtful of you! Thanks very much for your support!
Your videos are excellent and so much better than reading the manual! Love the music station choices and the cat pic. 🐈
Thank you so much! It's always fun for me when people notice the music and my little kitty cat Shiro. She is one of many rescues my husband and I are lucky to call "ours." But our son is her absolute favorite human on the planet :)
All your videos are very concise and informative - thank you!
Thanks so much for your support! I really appreciate it!
Thank you for the very helpful videos, I especially appreciate the fact that after explaining what you're going to do, you have a short video that shows you doing it.
You're very welcome! I'm so glad you enjoyed the tutorial! Thanks very much for being here!
I do not live in America, and live in Asia, but all your videos are superb! Thank you!
Thanks for tuning in with me! We have people watching from all of over the world! it is so wonderful to have you here!
You are so awesome! Thank you for doing these videos they are so helpful and you are the BEST Instructor ever !! Perfect job !! So much great and relevant information!
You are so welcome! You made my day with all of your support and positive vibes! Thanks so much!
Just purchased another Lexus and my salesperson said to watch her videos. Hope Lexus is paying for her great videos and customer service
You are so sweet! Congratulations on your new Lexus! Thanks very much for tuning in with me!
Your videos are so helpful. I watched your Deep Dive Videos for the 2023 RX and NX. We have an RX and today's video answered many questions. My sister has an NX and has given-up on using the Lexus interface. I have been forwarding your videos to her. A friend has a 2020 RX and her lease was is due. After she heard about the learning curve she decided to buy-out her lease rather then get a new car. Thank you so much for making me feel much more comfortable with the car.
Oh goodness. I'm so sorry to hear your sister is having challenges with the new system. I know it is a big learning curve for sure. I work with a lot of Guests who are in the same boat. Including Guests trying to decide if they should keep the Lexus they have or trade for the new one. I think you can't go wrong either way. Just make the choice that is best for you. If you do need a new car and the system is challenging, I would recommend considering just connecting the phone for Bluetooth only. It helps the new car operate more like the previous system, because you won't be dealing with Apple CarPlay (or Android Auto). The only time I don't recommend this, is if the car doesn't come with the navigation trial, then you would want Apple or Android connected to be able to use nav from the phone. I hope this makes sense. If your sister has Lexus NAV on her NX, she might like to turn off the Apple/Android connection and see if that helps her. Thanks very much for being here and for all of your support!
Happy Sunday everyone 🤗
As usual Melissa your tips were very helpful! Thank you
You are so welcome! Thanks for all of your support and positivity! It's awesome to have you here with me!
I adore you! you are always so clear in your explanations. Thanks a lot!
Aww. Thanks so much! I'm so glad you're enjoying my videos! Thanks very much for being here!
Melissa you are the best. I would have had to read the owners manual 10 times and even then i wouldn't know what you have taught me. Thank you i can enjoy my 2024 RX
I'm so glad you like it! Thanks very much for tuning in with me! I hope you enjoy your new RX!
Hi Melissa was wondering do I need to go visit the dealership on the dash screen of the car, it keeps telling me that a new key has been registered to the car and it tell me a key is detected in the vehicle when it wasn't a key there and it wouldn't let me lock the car
Hi! The message about a new key being registered is usually for Digital Key. It might also happen if the 2nd key for your vehicle has been added through a service campaign. The message will last for 10 days and then it will not come back. If you are getting a message that a key is detected in the vehicle and the car will not lock, I would check the owner's manuals and make sure you don't have the flat wallet style key in with the books. That is just a like a key fob with out any buttons and the car will not lock if it is detected in the vehicle. Thanks for checking in!
Another great how to video. Thanks ❤
You are so welcome! Thanks very much for all of your support!
How can I fix the problem of a pause before hearing the other party when using Bluetooth in my Lexus TX350. Both outgoing and incoming calls. I have to say Hello3 or 4 times to hear the person
Hi!, If you are answering from the steering wheel or the main screen, it should connect right away, because the call is connected to the system on the car once you see it on screen and hear the ring tones. If that is not what's happening, I would recommend seeing your Service or Technology departments at your Lexus dealership to see if they can repair your phone or troubleshoot it for you with the phone in the TX to try to identify why your phone connection has a delay. Thanks for checking in.
Hi Melissa!
Love your videos on the Lexuses. Pls so one for the RZ 450 E. Thanks. Looking forward to it.
Hi! That is a work in progress for me for sure! I think I'm about halfway through the RZ content, but had to stop for our busiest time of year, training on the new GX and the TX video. I promise I will come back to the RZ content as soon as possible. Thanks so much for tuning in with me to learn about your Lexus!
Fantastic video again Melissa, thank you. With ‘Cruise Control’ how do you set the ‘Regular Cruise Control’, I.e Not the Dynamic Radar version? Again, you have the best NX content Channel out there! Thank you.
YAY! Thanks so much for your support! To change from Dynamic Cruise to Regular Cruise, use the Cruise Mode button on the right hand side of the steering wheel. You have to switch modes before turning the feature on. Not sure if you have a HUD or not. Try these sections of my Deep Dive tutorial and see if it helps:
- 53:46 Cruise Control Operation (Non-HUD Version) (Adaptive Cruise & Traditional Cruise)
- 1:02:49 Cruise Control Operation (With HUD)(Adaptive Cruise & Traditional Cruise)
Thanks again for tuning in! Sorry for the late reply :)
@@NorthsideLexus You are sooo good Melissa, thank you🙏
Thanks for all the informative videos you have posted. I don't get the same results on my 2023 RX 350 using the Siri app phone assistant voice command as you showed at the 8:20 mark of the video. While my Apple 14 phone is connected for Apple Car Play (symbol is showing on the top left-hand corner of the screen), I say "Hey Siri, call ........" but nothing happens. I can press the face button on the left side of the steering wheel and say the same command and it will dial the number, but no results without pressing that button. What has not been set up?
Hi! There are multiple Siri responses and sometimes Siri just shows the visual cue, but no audible prompt. If Siri is not waking up at all with the "Hey Siri" command, I would turn off Allow Hey Siri, and then turn it back on and redo the setup for Hey Siri. I hope this helps. Thanks for being here.
@@NorthsideLexus Your suggestion got me thinking that maybe I should check the settings on my i-phone. When I did, I found under the "Siri & Search" settings that the "Listen for Hey Siri" button was turned off. I turned it on and it works perfectly! Thanks for your response. I have watched hours of your tips.
@@EdwinFurlong That's great news!
Hi Melissa, great and informative video! I've just bought a new Lexus and I was wondering if there's a setting to turn off the feature where you simply place your hand near the door handle to lock/unlock the car. These cars are in high demand for being stolen, and if possible disabling this feature could help protect my Lexus from theft. I'd rather lock/unlock the car with just my key fob
Hi. Thanks for checking in. If you have the smart key with you and you touch the indentation on the door handle it will lock. Placing your hand in the door handle it will unlock right before you open the door. You can disable the smart key system, but then you will need to use the mechanical key to open, lock and unlock the vehicle. Most people feel that it is safer to keep the key in your pocket or your bag so you don't have to take the time to handle the key in the door. I hope this helps.
Thank you for your great video! Is there a list of all of the available Lexus assistant voice commands?
I'm happy to help! There are some basic command examples in the NAV/Multimedia manual, but there is not a complete list. Since it uses natural language recognition, there are apparently pages and page of potential similar commands. Hopefully the Quick Guide or the list in the manual will get you going in the right direction :)
No, the manuals are not good for teaching what you can say. Like, Hey Lexus, show me my radio favorites screen. I can't believe there is not a published list ? My dealer in NJ didn't think this command was possible!
@@billschatzow9919 I agree that visual and hands on, in the car is the best way to learn. The only published lists are in the manuals under the Voice Command section. It is not a complete list, because it would apparently be massive. I don't know what model and year your Lexus is, but this is a link to the 2024 RX Quick Guide as an example.chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/assets.sia.toyota.com/publications/en/om-s/OM0E222U/pdf/OM0E222U.pdf Look on Page 63 Thanks so much for being here! 😊
@NorthsideLexus Thank you. I have seen this list. Just because it is large, there is no reason for Lexus not to publish it. This list does not even include your short-cut to show me my radio favorites. Maybe I should start a thread on the Lexus forums (2024 RX350) for people to post what Lexus voice commands work?
@@billschatzow9919 That's an awesome idea! I'm not sure anyone knew the "Show my radio favorites screen." I just kept trying different things, because I think it takes too many clicks to get back to the radio now. I'm sure many other people would love to know what other owners are using!
Very helpful, thank you😊
You’re very welcome 😊 Thanks so much for tuning in with me!
When I set up a second user profile - The Lexus recognizes the 2nd user profile in the interface - but the App on the device stays stuck on the Add a vehicle screen - when I go into settings on the interface, Apps and remote connect it says pending and doesn’t allow us to add the vehicle ? Do you have a video about adding and setting up a second user profile ?
Hi! Only the Primary Driver will add the VIN to their app garage. Additional driver profiles can be added to the car, but they will not do the step to add the car to their app. Thanks for checking in.
Great job ! Thank you ! I simply love mines !
I'm so glad you're loving your Lexus! Thanks for watching!
I have a 2025 nx. When i say " hey lexus" it does not say what would you like. It only has that written on the screen. And voice prompts are turned on.
Hi The software for the Lexus Assistant has been updated and the voice prompts have changed to a beep rather than the sentence when you first launch the assistant. The setting to have the voice prompts still turned on will be for the assistant confirming things after you give a command, rather than just beep for confirmation. But the initial launch will only be a beep now. Settings > Voice > and select ON to have voice prompt replies where possible. Thanks for checking in.
Hi Melissa, Excellent Videos ! My question , is it possible to change the default screen to the camera on startup ? If it is , please advise the steps to make this change. Thank you
Thanks so much for reaching out! Since the view from the Panorama view monitoring system is only active in Drive or Reverse, it is not possible to have it show in Park. However, as long as it is in the Auto mode, when you shift from Park to Reverse or Drive it should take over the full display on the main screen. To select Auto mode for the system: turn on the RX, apply the brake, shift into Drive, press the View Monitor Button, look for the camera icon with the A next to it. If it is not in Auto it will have a slash mark through it. Click to turn on Auto and the slash mark will go away. Now the system will operate automatically. I hope this helps.
My 2024 RX 350 Prem. Plus beeps if I try to lock my car and leave my phone inside the car. Is this normal? Sometimes I want I drop off a letter inside the post office and I am away from my car for less than one minute and do not need my phone on me.
Hi! It sounds like you may have setup Digital Key on your phone and it is still active. If your phone has been setup and paired for Digital Key then you can not leave it in the vehicle and lock the vehicle, because the car will view it as a key being left in the vehicle. Thanks for checking in.
I just got a 2025 NX450h+ less than 2 weeks ago, and came across the same "symptom". In my case, it was because my phone was also a digital key which was inside the car, and the car thinks that I am leaving the key inside the car and trying to lock it up (with the fob). I think it is a great precaution. So I took both the key and the phone out of the car to lock it.
How did you get the split screen for navigation and radio in the apple car play screen?
Hi Tran, the split screen is only possible in the Apple CarPlay platform, so if you are streaming radio through Apple Music Radio (iHeart Radio app) then go to the Apple CarPlay home screen it will show you audio content on the right hand side and the NAV on the left. It is not possible to split the screen with the Lexus system on one side and Apple's system on the other. I hope this helps. Thanks so much for watching!
I have a 2017 Rx 350 with Navigation. What Carplay interface would you recommend?
Hi! I’m sorry Lexus doesn’t have a retrofit Apple CarPlay system for prior model RXs. I would check with a reputable automotive accessory company like CarToys for their recommendation since they are trained on that equipment. Thanks for checking though.
Hi Melissa and thanks for your excellent presentations. We have a 2023 RX 350 Sport which was purchased in UAE/Dubai. There is an odd behavior by Navigation that even the dealer has not been able to help me with. Although all language settings are set to English, still when directions are spoken by navigation, as long as the spoken direction does not include name of a street, all is correctly uttered in English ( such as: turn right in 50 meters. make a U-turn etc. ). On the other hand, if the direction should involve a street name like "Take the next exist to Street 15", "Take the next exist to..." is spoken in English by first lady, and "Street 15" is spoken by another lady in Arabic. Do you have any solution to this issue? Cheers
Hi! So sorry for the delay. It sounds like there are two resources working at the same time and it's possible that the navigation mapping details are in the primary language for the area, but not 100% compatible to translate into English. There is not a setting to give more control for integration of the map data with the vehicle voice assistant. I'm sorry I don't have a solution for you on this one other than to keep doing any updates that come through to see if they continue to improve the integration. Thanks very much for checking with me though.
@@NorthsideLexus thanks for your reply. I will do as you suggested.
Keep up the fabiouless work...cheers
Hey there I have rx350 fsport 2017 I try to press my remote 2time and hold. With the third to turn the car on but both happen how I fix this program thank you so much
Hi. Thanks for checking in. The remote start capabilities for all 3G cars, including the 2017 RX, are unfortunately no longer capable. When the 3G services were taken off line by the cellular companies, it meant that the DCMs using 3G to communicate with the cars could no loner connect. I'm sorry I don't have a fix for you on that. Thanks again for being here.
Will a 2024 Lexus RX350 lock if the key fob is left inside the vehicle? My 2022 Highlander would not lock.
Hi! Typically the answer is no, it will not lock and when you try to lock from the smart access system it will beep to warn you. However, if the key is in a dead zone it can go to sleep and not be "seen" by the system so it is possible to lock the car. Also, if you use the lock button inside the vehicle, you are bypassing the smart access system and if the key is asleep or in a dead zone it could potentially lock the car. As a best practice, it is not recommended to leave smart keys in the vehicle. It can also deplete the key fob battery faster than normal. I hope this helps. Thanks for being here!
is it possible to turn the display screen on and off with voice command? I find that the screen is sometimes distracting.
I haven't gotten that one to work, but the system is always learning, maybe they will add that for us in the future. Thanks for checking in!
Hi @northsidelexus i noticed when I go through multiple underpasses on my freeway, my auto headlights lights come on then turn off then turn on again. Is there a way to delay it or make it less sensitive? What does the "lighter" to "darker" range mean, which way should i set it to?
Hi! I would try adjusting to the darker setting. Then the sensor will wait for it to get "darker" outside before it turns on the headlights. I hope this helps. Thanks for tuning in with me!
Excellent video. Any tips on how to lower the volume on voice commands and phone notifications? Also, with the HUD , can I get the red speed limit warning changed to 5 miles over the speed limit?
Thanks so much. Which Lexus model do you have? Model and year, please. I'm happy to help.
Thanks for the help. I have a 2023 RX 350.
Thank you for these videos they are very helpful! One question I have about my 23 RX is, what is the star icon in the digital rear view mirror?
Hi! So glad you're here. That is the newest addition to the Digital Rearview Mirror. It is an antiglare feature. I don't know why it is coming turned off by default in our area. I always like to turn that on for people. It works to help reduce glare, especially at night with lights from vehicle driving behind you. I would leave that and the Auto Dimming feature both turned on. I hope this helps! Thanks for tuning in with me!
@@NorthsideLexus Thank you! I wasn’t able to find that info anywhere else on the internet
@@FastAndFuryosa Glad I could help. It is so new that I don't think a lot of people have discovered it yet, especially if it is turned off. You have to go through the Digital Rearview Mirror settings on the mirror to see it and turn it on. 👍Mystery solved 😀
Awaiting for your professional and most informative video on the new RZ450e😊
You are so sweet! I do have an RZe deep dive on my to-do list. I don't get many of them where I live, but I will still be making a video for us. Right now I am working on editing the UX. I have a little to film and a lot to edit for the LS. Then I will tackle the RZ. I have been studying a lot though to be ready :) Thanks so much for being here!
@@NorthsideLexus You are so kind and dedicated. Thanks very much. Do find your videos most informative and well structured. Thumbs up!
Melissa you are truly amazing
Thank you so much! I always love seeing you on here!
I love my new 2023 Lexus and have been very pleased with everything about the car. I have had no issues with it until just recently. For some reason all of a sudden a message pops up every few minutes on my screen saying Enter Pin and then Reset PIN. So...I have followed the prompts but nothing changes. The message is still popping up every few minutes. In the meantime every thing else is working fine. I can listen to my book, listen to music, answer phone and texts. But then I have to close the message that is popping up constantly.
Hi! No worries. The PIN prompt is a normal security check that will happen periodically. There is no need to reset the PIN if you already know it. Just enter the 6 numbers and the message will clear. Check out the first item in this short tutorial I did ua-cam.com/video/-nIaDAoIjx0/v-deo.html. Hopefully that will help. 👍
@@NorthsideLexus thank you for your quick response. I’ll give what you said a try. I do appreciate being able to get my questions answered on this platform!
Why does my Lexus GX 550 no longer announce when I cross state lines? Is there something I mistakenly turned off?
Hi! If you're using the Lexus Interface NAV, then you should be able to turn on or off the setting for State Border Guidance. Here's how: Settings > Notifications > State Border Guidance (The notes I'm seeing about the feature are all about on screen notification, but my Lexus contact said there was an audible announcement as well. Let me know how it goes for you.
Notifications will appear on the screen when entering a new state if the Lexus navigation system is being used (option only appears with Drive Connect trial/subscription).
ON - A notification will appear on screen when entering a new state.
OFF - No notification will appear when entering a new state.
Hi! How can I auto activate the rear cooling seat system? On the front seats they activate with “Auto” but in the back it’s done manually in the RX350h 2024 when people seating there activate it by pushing the buttons in the back panel.
Hi! Rear seat climate does not usually have an Auto function. If you look at the buttons and your don't see the word "auto" on them, then there is, unfortunately not a customization for that. Sorry I don't have a better answer for you on this one. Thanks for being here!
If you watch the deep dive video, she does say they are only manually operated.
Hello north side Lexus, so I have the 500h does the deep dive videos cover the same features as the 2023 rx or are there any other features that I need to know about ? Thanks
Hi! Congratulations on your RX500h. The RX deep dive tutorials will be great for you. I was able to use an RX500h for much of the filming so a lot of it should look like your vehicle. I always to try to cover as many features as possible using multiple cars to get as much content as I can for everyone. Thanks very much for being here.
@@NorthsideLexus it’s my pleasure, one more thing I’ve never owned an ev vehicle but I keep seeing a little car that says ev that comes on and turns off can you explain what that means thanks in advance
Is it possible to use a usb stick to listen music? If so which format I should use? Only MP3? I tried on the USB port but it did not work.
Hi. What model and year is your Lexus. it is possible to use a flash drive for music. The USB ports that support data are usually under the arm rest, but some are up front. It will depend on the model. You also should look in the Owner's Manual for formatting requirements. Keep in mind that the new systems are going toward streaming and mirroring music from the phone and not a flash drive. Also, so many flash drives have a very large storage capacity now and the system on the car can not process all of the data. It is better to have your music on a compatible smart phone or MP3 player. Connect with Bluetooth Audio or plug in to one of the data compatible USB ports and you will have much better access to your music content. 👍
Mine is 2023 RX 350 H Ultra Luxury in Canada.
I'm not an expert, but the consensus of online chat rooms seems to be that the FLAC format ripped from CDs is one of the the best and can easily be downloaded to USB. It is considered to be higher quality than playing music through your phone or radio. I have put over 100 CDs in FLAC on a 64 GB USB and still have a lot of room for more. There are some high quality streaming services too, like Tidal, which might be as good or better.
I have a 2015 Lexus ES350. How do I get the Lexus App 2.5 to work with the vehicle?
Hi! There is only one Lexus app now. All other previous app have been discontinued. Also, keep in mind that any vehicle that had a 3G connection is no longer supported for connected services, because the cellular companies took 3G services off line so it in no loner possible to connect to the vehicle for those app features. I'm sorry I don't have a better answer for you. Thanks for tuning in with me.
When I place a call using Apple Car Play in my 2020 RX350, the person I am calling cannot hear me. I can hear them fine. While doing the same in my 2021 NX300, the person I am calling using Apple Car Play can hear me fine and I hear them as well. Thank you for all your excellent videos!
Hi! I'm sorry you are experiencing a glitch that seems to e happening after the latest iOS update for iPhone. Lexus has a firmware update that may be compatible for your vehicle, but it does not seem to be available for all models yet. Check this site and see if your model is available for the update: www.lexus.com/firmware-updates You'll need to enter your model and year and chose NAV or Non-NAV. Then see if your model number is listed. I hope this will help. If this doesn't have a solution for you, then reach out to your Lexus service department and see if they have any other updates. I know Apple is working on a resolution in a future iOS update, but I don't have any eta on that. Thanks for checking in and for supporting the channel!
Hi Melissa. Thank you for your videos. My tech at the dealership where I purchased my RX350h suggested that I go to your channel, and it's been super helpful!! One question I have is about the rear door latch. When I closed it the other day, I must have been standing too close to it, and it hit me in the head on the way down. Is there some type of sensor that stops the door before it hits something? I tried using a broom handle to check it, but it didn't stop for that. I'm hoping that this was a fluke. Let me know how careful I need to be when closing this power rear door. Thanks.
Hi! I'm so sorry to hear about that. The door doesn't have sensors that would do what you are wanting, unfortunately. If it meets resistance it will usually come back up, but it would definitely be painful. Make sure that you are all clear before pressing the button to close. Thanks for checking in with me.
Thanks for your reply Melissa. It seems that with all of the sensors on this car, that Lexus would include one to lift this door up when it meets resistance, of any kind. I realize that this is not your problem Melissa, but I hope that others who watch your videos exercise due diligence when using this rear door. @@NorthsideLexus
Hi, I travelled to the USA and wanted to know how to convert my speedometer from KPH to MPH and whether it can be automatically done once I enter into the USA. I am an owner of the RX500h
Ahh OK. I see you have an RX500h. Here's a link to Part 2 of my RX Deep Dive tutorial series that shows the available customizations for the units of measurement: 1:11:40 Keyboard, Language & Units I wish it was an automatic change based on location, but it is not. Thanks for checking in with me!
Hi Melissa! Thank you for providing so much info. Love your channel. I recently purchased a 2025 Lexus NX and every time I click on get started on the main screen it turns white and does not give me the option to go back. Any advice or recommendations? Is it a malfunction?
Hi! I'm sorry to hear that you're having some trouble with the Get Started screen. Was there a profile in the vehicle already or had they done some work on it? Usually a new car will be on the Welcome Screen and not Get Started. Get Started is OK, but it makes me wonder. Two other troubleshooting questions: 1. Is the clock showing with the correct time? 2. Do you see a small symbol that looks like a satellite in the row of icons up by the clock on the top right corner of the main screen? If not, I would recommend taking your vehicle back to the dealership, because the DCM may be asleep. It's also possible that in the initial app setup process, you may have accidentally declined one of the data permissions. That can put the car into a Guest mode where you can't sign in because the signal can't reach the car. The solution will be the same. The dealership can pull the DCM fuse and see if that will reset the system or they can open a ticket with Lexus to trouble shoot as well. I hope this helps so you can get things all set up.
@ Hi Melissa! Thanks for getting back to me. I really appreciate your help. The salesperson set up the screen for me when I purchased the car. Not sure what he did. Yes, the clock has the correct time and I can see the satellite symbol. I have access to Apple car play and also Sirius XM (trial), but I wonder why the screen gets all white when I click on the “get started” option of the screen. It does not give me the option to exit except by asking Lexus to do it for me. Regards
@@magalyd5199 are there any saved profiles on the system on the car? I would consider pressing the SOS button and speaking to an operator. Let them know what you are experiencing and see if they can reset something for you.
Hello N. Lexus: Just purchased 2023 RX350 Lux. How does valet kay work? TY
Hi! Are you asking about the Wallet Key? That is another electronic key. Just like a key fob but with no buttons. I don’t recommend using it for valet parking, because they don’t have an easy way to label or tag the flat key or hang it on their key board. Many times they stack them on their desks. When smart keys are stacked on top of each other they tend to send signals over and over again and can run the key battery down faster. If you are locking things in the glove box or in the trunk, take the metal key with you and give the body of the fob to the Valet. Also make sure to disable the electronic trunk function with the button in the glove box if you have a sedan and are trying to lockout the truck from valet access. 👍
Just subscribed to your videos, should be getting my NXh 350 in a week or 2. Looking forward to it, switching from RAV4 hybrid limited. Loved my Rav, but looking forward to a quieter ride. Not sure about these run flat tires though.
I’ve read the Lexus hybrid requires premium gas, I don’t understand why since it’s the same hybrid engine as the Rav hybrid 🤷♀️
Welcome to the Lexus family! I'm glad you found my videos and I hope they are helpful for you. There will be a lot of nice similarities coming from Toyota to Lexus for technology. I also went from a 2012 RAV4 to an NX in 2015 and have stay with the NX ever since. In the US, I think all NXs come with run flat tires, but you may want to check the sidewall of the tire to look for the run flat logo. It's possible different areas get different tires. Regarding fuel type, keep in mind that the engine displacement size may be the same, but the tuning can be different. So there is more than just engine size to consider for octane requirements. The the manual for the "research" fuel and the required or recommended fuel and that should help. Thanks for being here!
How can I get rid of the "check back seat" message in my 2024 Lexus Rx?
Here you go: 1:39:20 Utility: Turn off Rear Seat Reminder
Hello, can you make a video on how to install a from license plate on a 2023 RX please? I really need the help, thanks!
That's an awesome idea! I will definitely work on that for you and get that posted in the next couple of weeks as a Tech Tip Tuesday for everyone. 🥳
@@NorthsideLexus Yes, please do! Thank You!
Thanks for the suggestion for today’s Tech Tip Tuesday! How to Install the Front License Plate Bracket and License Plate on your Lexus - Tech Tip Tuesday
ua-cam.com/video/JSJ2sG7zPqw/v-deo.html
How do you change from mph to kph on lexus 350
Hi! Which model and year is your 350? Some models have this customization possibility, but others do not. I'm happy to check it for you and let you know.
@@NorthsideLexus Hi 350h 2023 large screen
@@PaulONeil-m6d Thanks for the info. If you have an NX or RX hybrid you can go to Settings > General > Units and look for the customizations for mph to kph. It's usually set to auto detect by region, but you can chose to manually select the meter style, but only based on the options shown on screen. There are some limitations based on the country or region that the VIN was built to be sold in. I hope this helps.
@@PaulONeil-m6d 1:11:40 Keyboard, Language & Units
@@NorthsideLexus thanks fast reply lexus on order.
Can you save a previous address on Apple Maps the RX350h screen?
@@RTS915-zm4cf Hi! You can search for previous addresses by tapping on the screen, select Destinations, then scroll through the list. But you can only manage Favorites in the Apple Maps app on your iPhone. Open the app, click on the picture for your profile. Select Favorites. 👍
This was not.
Helpful at all.I am so confused and do not know how to set up my navigation system
Sorry to hear that. What model and year is your Lexus? What are you trying to setup with Navigation? Are you using Lexus NAV, a NAV app from your phone with CarPlay or Android Auto?
Hi Melissa. Long shot but trying my luck. I am from Melbourne, Australia. I have just imported a 2021 RX450H from Japan. Lovely vehicle. How can i upload or change local Australian navigation? Also how i can tune radio to local stations?
Please help me out.
Thankyou
Hi! Unfortunately the NAV system is programmed with software for the country or region where the vehicle is intended to be sold. If it has Apple CarPlay or Android Auto, those are going to be your best bets for local navigation apps. I'm not sure what radio antenna they install for the Japanese market, but the RX does have tuner dial, if the antenna can pick up the signals in Melbourne, then you're in good shape. If not, then I would stream from your phone. Most radio stations are also broadcasting digitally though an app. Just select the audio from your phone and then use Apple CarPlay, Android Auto, or Bluetooth Audio as your Source. I hope this helps! Thanks for tuning in with me!
Mellisa Lexus Tech Specialist: Thanks for your great Tech Tuesdays videos. My 2023 Lexus RX 350h Hybrid Luxury model has the Remote Connect subscription turned on in the Lexus App, but I do NOT find The Digital Key in the App after I sign in. How can this be? Since I was only given 1 Lexus Smart Key at delivery due to Lexus Chip shortage they say, the whole family caregivers need to share that Hard Smart Key to drive the RXh. I am handicapped and need to set up Digital Keys so my caregiver Family can drive the car. The Digital Key icon is not showing up anywhere in the App like all your videos are showing. How can I add and get upgraded Lexus Software to fix this very dangerous lack of Digital Ley availability on my Luxury model with the 14 inch screen? Please reply to me. Spencer Rasi
Hi Spencer, Thanks for your message here and on our web chat. I'm glad your Remote Connect feature is all set up. Keep in mind that Digital Key is an additional option and the hardware must be installed at the factory when the vehicle is built. It is not possible to add it as a retrofit item. I know that the semiconductor chip shortage has been very challenging for so many people and I'm sorry to hear that you are dealing with it as well. Definitely be on the look out for a first class letter from Lexus for the Service Campaign that will pertain to getting the second key for your vehicle. We don't have date for when the keys will be available, but they will notify you by mail. Please make sure to connect with your Lexus dealership about any concerns you have with your vehicle. Thanks again for checking in and I hope you enjoy your new RXh.
I’m interested in getting Adaptive High-beam System, NOT the automatic hi/low beam switching. I believe it’s available currently in Canada, but I’m in the USA. Any info you can share about rollout of this technology? All the USA dealers I’ve talked to haven’t heard anything about it. I thought it might be in the new RX for 2025, but the order sheets are not yet available..TIA
Hi! In the US the system seems to use the words adaptive and automatic for the High Beams. But currently there is not a new version of the high beam operation. What is it about the Canadian system that you are looking for? I can check to see if I have any information about it. Thanks for being here.
Can you connect Apple Maps via Bluetooth to a 2022 Lexus ES350?
If you pair you phone via Bluetooth, then select Bluetooth Audio as your audio source, the sound from your Apple Maps will play through the speakers in the ES :) I hope that's what you need. Thanks for tuning in !
How many total radio stations can I save on my 2024 RX350H ?
Hi! The new Lexus Interface multimedia system allows 20 radio favorites per driver profile. Thanks for tuning in :)
Thank you ! Your videos are terrific. Keep them coming?
I have a quick question how can we change the climate control from Fahrenheit to Celsius since our parents were get used to it more.
Hi! Unfortunately that is programmed at the factory for the country or region where the car is intended to be sold. On some models there is a customization, but it only changes the readout on the Weather app and not on the temperature readout or climate control system on the vehicle. Thanks for checking in!
@@NorthsideLexus are dealers have the ability to code it again ??
@@gordonnguyen7160 unfortunately we do not. It isn't even customizable in Techstream. 😥
Does this apply for 2023 GX or upcoming 2024 GX
Hi! The 24 GX will have the new multimedia system. We should see more about it tomorrow evening at the reveal of the GX & TX. I've added the models with Lexus Interface to the video description to help clarify. I hope this helps. Thanks for being here!
Lexus nx owner great tips, more please
More to come!
I have a 24 RX 350h executive pkg. can’t get the digital key to work.
Hi! If you haven't been able to setup Digital Key, I would make sure it is deleted form the car settings and the phone's Bluetooth devices list. Then unpair your phone from the car and try again. If that doesn't work, I would reach out to your Lexus dealership Technology or Service departments and have them open a ticket on your account to see if they can help. Thanks for checking in!
So wait lexus itself csnt make calls?
It has to go through Google!?
Hi. Thanks for checking in. There are two assistants on the vehicle if you have your phone connected for Android Auto you will use the Google Assistant to make calls. This is not a work around, it is a function of Android Auto. If your Dad does not want to use Android Auto then make sure to connect the phone for a Bluetooth only operation. Then he will just have the Lexus assistant and Lexus can make calls for him. I cover this type of connection in the phone section of the RX video you commented on as well. Hopefully that will help. Thanks again for being here.
@NorthsideLexus thank you for the response and confirmation.
Respectfully I'd argue that is a work around instead of a function sinxe you cannot use one without disabling the other. Especially when his older Toyota had no problem with this. Connecting two assistants should allow more seamless integration..not dividing the tasks.
But I suppose it's not really a big deal. It more that he's kinda forgetful and not tech savvy so it would have been more efficient for one service to provide all functions. Just seems like oversight for such a teach heavy car.
But as I told him, it's rewlly just the initial setup that he may struggle with and after thwt he doesn't rewlly have to touch anything. We'll get used to it all in time I'm sure. He has the new nx350h. Way more advanced than any car I've been in
Thanks!
Hello there. I have a slightly different enquiry. Please help me out or at least point me in the right direction. I live in Melbourne, Australia. I have recently imported an almost brand-new Lexus RX450H 2021 directly from Japan to Australia. Now, although I am able to change the language to "English" quite a few other features aren't working in Australia like voice command is still in Japanese, Navigation is for Japan only, and the FM band frequencies aren't similar to the Australian FM band frequencies. I am also not able to sign up and add my vehicle in "My Lexus app Australia" as it doesn't recognise my car's VIN number, most likely because it's an import. My question to you is, what kind of software upgrade do I require from Lexus Australia, and will they do it for me? If they agree to do so, how much will it cost? Please point me in the right direction. Thankyou so much.
Hi. I'm sorry I'm not able to help with this. To my knowledge, the vehicles that are built for a specific country or region can not be changed to the software and hardware for another country or region. Sorry I'm not able to help. Thanks for checking in.
Why does my Lexus GX 550 no longer announce when I cross state lines? Is there something I mistakenly turned off?
Hi! If you're using the Lexus Interface NAV, then you should be able to turn on or off the setting for State Border Guidance. Here's how: Settings > Notifications > State Border Guidance (The notes I'm seeing about the feature are all about on screen notification, but my Lexus contact said there was an audible announcement as well. Let me know how it goes for you.
Notifications will appear on the screen when entering a new state if the Lexus navigation system is being used (option only appears with Drive Connect trial/subscription).
ON - A notification will appear on screen when entering a new state.
OFF - No notification will appear when entering a new state.