I offer this pro tip... I had the predecessor to this unit the Moen I/O. And, after 9 years, the valve unit failed. Called Moen. Buy it for looks, buy it for life? Yeah, well, the life of the technology maybe. Moen discontinued the I/O series and, guess what, stopped supporting it. No valve or parts available. Now, if I had followed the directions and just run the control wire through the studs, I'd be screwed at this point. However, I'm a son of an engineer and I thought ahead. I ran the control wire through conduit and left a fish rope in the conduit. Yeah that was fortunate to say the least. So, I pulled a new wire for the U by Moen, had to re-do the plumbing, but got the thing in. Works. Run your control wire through conduit folks!
Moen: some feedback on the installation process. You clearly intended this to be used with PEX water lines - this video shows the adapters. But somewhere between design and installation, there was a breakdown. I just finished installing the 2 outlet valve, but I'm confident the 4 outlet has the same problem. The connectors you include in the kit require an adapter to be sweated on before the PEX can be connected. The retainer ring that holds the metal connector on is plastic. Sweating the adapter on requires high heat - hot enough to create solder flow. Plastic melts, so the ring can't be left on while soldering. The retainer ring doesn't fit over the PEX adapter after the adapter is soldered. At least none of the 3 brands my local home improvement big box store carries. End result - there's no way to install this unit with PEX lines unless you do something not covered in the installation manual. Something involving a grinder (to slim down the adapter) and a dremel (to widen the hole in the retainer ring). Something I'm sure your design people would frown over, but there's absolutely no other choice, given the items included in the box. The solution is simple, just machine the brass connectors to end with a PEX connector. Problem solved. I'm guessing you're going to wind up with some torqued off plumbers, and higher returns than you expected.
Two solutions: If you sweat the adapter, then you can use a heat shield cloth to protect the plastic body. OR you can use ProPress to crimp copper to pex adapters on. ProPress is a "newish" way of handling copper fittings. No soldering.
Using sharkbites here is the best option for DIY'ers.... These stubouts can be removed, but the black plastic nut cannot be removed as it will not fit back over the newly sweated fitting. You can remove the o-ring if you're concerned with too much heat. I'm not a pro, but I have sweat a lot of pipe over the past 20 years... I could not get a good, clean sweat joint between the moen stubout and the pex fitting. I ultimately paid the extra cost and used sharkbites.... Pex stubouts for this system should be an option and would make install a lot easier.
@@KevinNichols222I thought the same, but my biggest concern is that the pipes coming with the valve are so thin that pro press may just bind them. Am I right?
Please keep in mind that the push notifications in the app, when your shower is ready, is only for advertisement purposes only. The push notifications have not implemented and are not in the final customer released products as Moen stresses that they are. Moen said that it would be in future releases but have not release it as of Sept 2020. Keep in mind the product has been out a few years now with push notifications as a feature.
Couple questions, how does the copper cap connect to the plastic piece in order to cap it off? Also the battery backup is meant for a power outage of several days? Well if you don’t have power you won’t have hot water and if on a well you won’t have water either.
Hello CP H. If you are referring to our U by Moen system, there are no caps included. It is a 1/2" brass outlet and any compatible 1/2" cap would suffice. The battery backup provides the opportunity to shower for 2-3 days, which will be dependent on your hot water environment. Should you have any questions, you may contact us directly at 1-800-BUY-MOEN (1-800-289-6636) or email at www.moen.com/customer-support/contact-us.
If the power goes out and you have a natural flue vent (B vent) type water heater with city water, then as long as the gas company doesn't run out of natural gas you are good to go.
the battery backup is just to eek out a leeeeeettle bit more money for Moen. Yeah if the power is out, you probably huddling by the fire not worrying about a shower.
Thank you for your interest and support of Moen products. No, there is no bypass for the Moen Smart Shower. The Smart Shower requires power to operate and the Smart Shower Valve is designed to only be used with the Smart Shower Controller. If you have any additional questions, please contact Moen Plus Support at 1-800-289-6636.
Hello Ghanvass. Thank you for your interest in the U by Moen Smart Shower. Yes, you can use Sharkbite type fittings to connect PEX to the valve's copper inlets and outlets.
Hello greenis3006 and thank you for your interest in Moen products. The CC connections on Smart Shower valve outlets and inlets can be connected to Pex, copper or CPVC with standard plumbing adaptors. We do not recommend applying excessive heat near the valve. The plastic nuts and CC connections can be removed to plumb adapters to the connections. If you have additional questions regarding installation of the Moen Smart Shower, please contact Moen Smart Water Support directly at 1-844-633-8356.
I feel confused about where to install the controller? What is the maximum distance between the controller and valve? We'd like the controller to be outisde of the shower, on a wall next to the shower door. It's on the same wall as the valve, but I'd like to know the recommended (and maximum) distance between the two.
Hello Lauren. Determining the location of the controller and its distance to the valve must allow for adequate slack in the 30 foot date cable to accommodate a "drip loop" in the data cable.
I want to install my 4 valve in the horizontal position between the floor joists below the shower, in the mechanical room. The wall behind my shower is a finished custom closet, no war to create an access panel. Will water pressure be enough from valve mounted position below the floor? One of the valves will travel to a ceiling mounted rain shower head. Checking to see if this will still have enough pressure to supply to the rainshower head...12 ft if pipe.
Hello Matt Epps. Thank you for your interest in Moen products. Yes, you can plumb one of the U by Moen Shower valve outlets with a 12 ft pipe to a rain head. We recommend you have a minimum incoming pressure of 40 psi. If you have any additional questions, please contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 9:00 am - 5:30 pm EST.
Since the controller cannot adjust the water pressure, is it possible to install a manual control in the shower to increase or decrease water pressure?
Hello Ashley Michelli. Thank you for your interest in Moen products. You can install a shower head with built in volume control with the U by Moen Shower. We also manufacture a volume control device (model #91888) that can be used with the U by Moen Thermostatic Digital Shower Valves, S3102 and S3104. If you have any additional questions, you can contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 9:00 am - 5:30 pm EST.
It should be possible to hook up to a 12v source permanently instead of the regular outlet? Or does it need regular hookup for something? Since my van build is all 12v this would be perfect
Is it possible to install more than one controller to one valve unit? For example: one controller outside of the shower, and one controller inside the shower.
Hello juvehe and thank you for your interest in Moen products. No, you cannot install more than one controller to one valve. The Smart Shower valve is designed to work with one controller. However, the Smart Shower can also be controlled using the U by Moen Smart Shower app for Android and iOS. If you have additional questions, you can contact Moen Smart Water Support directly at 1-844-633-8356.
@@moenfaucets thank you for the reply. It's quite unfortunate that this Moen product does not work with 2 or more controllers, I would purchase it if it did. Perhaps some consideration for future models. Not everyone is tech-savvy, and able to operate the valves from the app. My senior citizen mother will certainly not be able to but she can definitely operate a controller from outside the shower.
Hello Juvehe. Moen takes consumer comments very seriously and we are delighted to have the opportunity to hear your opinion regarding our Smart Shower. We would like to assure you we continue to look for new and better ways to satisfy all of our consumers' needs.
I recommend if you're going to install the battery backup, put it OUTSIDE the wall, not inside, otherwise it becomes a 30 minute chore to change the batteries rather than a 5 minute quick job.
Hello Artem Fandin and thank you for your interest in Moen products. The CC connections on the U by Moen shower valve outlets can be connected to Pex, copper or CPVC with standard plumbing adapters. The inlet and outlet connections of the valves are standard pipe sizes - either 1/2" or 3/4". On the 2 outlet valve, S3102, the inlets and outlet are both 1/2". On the 4 outlet valve, S3104, the inlets are 3/4", and the outlets are 1/2". If you have any additional questions, you can contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 9:00 am - 5:30 pm EST.
Unfortunately we cannot comment on specific quick connects or fittings as we do not test these. Our products meet all applicable plumbing codes and the fitting manufacturer should be able to provide information if the connection meets the same standards. You can find information on the S3102 and S3104 valve plumbing standards on the specification sheet at www.moen.com/shared/docs/product-specifications/s3102sp.pdf.
Hello Charles. The U by Moen Smart Shower power supply and valve must not be installed where the ambient temperature can exceed 104°F (40°C) or where freezing may occur.
I am in the process of a renovation. Got to the installation and find the hot and cold valves are reversed on this unit. WHY would Moen do that. My renovation just came to a screeching stop. Hot water on the right? REALLY? Look at this video. Hot is on the left from the back.
Hello Swynne, can you send us a complete picture of the Moen product installed in your home, address where the product is installed, email address and a copy of your purchase receipt. If you would prefer to send this information directly, our email address is moenwebmail@moen.com.
Hello Marc Jusino, Thank you for your interest in Moen products. An access panel to the valve for service after installation is required. The minimum access panel opening is 14" wide and 29" high.
did you try an install yourself? You'll need this video, 17 trips to the hardware store, two trips to CVS (for bandaids), and a LOT of patience. And a pile of money bc holey cow is this thing expensive. It is cool though. You should do it.
Having trouble with this. Panel won’t power up, gfi outlet is fine, grinder plugged into it and turned on, everything seems fine and in its place, just don’t get power when connecting adapter cord to power cord panel doesn’t power on at all. 🤷🏼♂️
Hello Michael de’ Medici. We're sorry to hear about the trouble you are currently experiencing with your U by Moen Smart Shower. Please perform a valve reset by unplugging the AC adapter and optional battery backup for at least 5 minutes. If you need further assistance, please contact Moen directly at 800-289-6636. Our business hours are Monday through Friday from 9:00 am - 5:30 pm Eastern Time.
Depending on usage, you would typically need to change the batteries every 6 months. The ready sensor on the faucet will flash blue to indicate that the battery needs to be replaced.
Hello Jackie. Any standard shower fittings can be used with the Smart Shower digital valve. The maximum flow rate of the S3102 2-outlet valve is 9 gpm at 45 psi. The maximum flow rate of the S3104 4-outlet valve is 14 gpm at 45 psi.
Hello Christian Trejo and thank you for your interest in Moen products. The U by Moen Shower Thermostatic Digital Shower automatically adjusts the mix of hot and cold water using a thermistor and digital control system to precisely achieve and maintain the desired temperature even with changing inlet water temperatures and pressures. The U by Moen shower operates with standard hot water tanks and requires an incoming temperature between 40°F (5°C) and 149°F (65°C). If you have any additional questions, please contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 9:00 am - 5:30 pm EST.
huh? no bro, not at all. The price may have you thinking it heats water too, and makes coffee, and breakfast. But I assure you it does none of those things. Alas.
Hello Vignesh San. We are sorry to hear about the issue you are experiencing with your Moen Smart Shower. In order to assist you further information is needed. Please contact Moen directly at 1-800-BUY-MOEN (1-800-289-6636) and make sure to choose the option for SmartHome products. You can also send us an email by visiting our website at www.moen.com and filing out the form under the “contact us” tab. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
Hello Jason. The U by Moen Shower Thermostatic Digital Valve, S3102 or S3104 requires the U by Moen Shower Digital Shower Controller, TS3302 or TS3304. The controller is required to connect to the U by Moen app.
Hello Jason. The U by Moen Shower Digital Shower Controller is required to have a minimum space of 10 in x 6 in either inside the shower or on an easily accessible wall adjacent to the shower (in-shower is recommended). The controller can be placed up to 30 ft from the U by Moen valve.
@@moenfaucets Ok, so basically, what I'm asking is that I can hide the controller on the other side of the wall, inside a cabinet, so that I don't see it. I can then control the shower with my app. The app talks to this unit over wifi or over bluetooth?
Hello Jason. We still suggest/recommend the controller be installed inside the shower or on an easily accessible wall adjacent to the shower. Please contact us directly with any additional installation or set-up questions; call us at 1-800-289-6636. Our product specialists are available Monday through Friday from 8:00 am- 7:00 pm Eastern Time.
Hello Adam. If the GFCI trips the outlet will no longer have any power. This means that the shower cannot be used unless the optional battery back-up has been installed. The battery back-up kit is part number 179573.
Which in this setup, is behind a wall and can't be reset. You would need some way to access the in wall GFCI. Does your suggested design include an access panel?
Hello Adam. An access panel is required for installation and is covered in our installation instructions: "Access panel opening minimum 14" wide by 29" high to allow access to valve shutoff's and electrical outlet for servicing."
Hello MrKillerman. Moen takes your privacy and security seriously. All data is stored in the cloud over SSL, and will not be shared with a third party.
Please Note: When pulling a data cable, power cable or the like, NEVER FOLLOW THE EXAMPLE 6:22 illustrated in this video. ALWAYS grasp the data or power cable plug by the body of the plug. The life of the cable is shortened and, in the instance of the line voltage cable, a fire may occur causing loss of life and property damage.
After only a little over 1 year, my customers control box started leaking internally. Please be aware this product is not made very well. Looks like I will be replacing it and definitely not recommending to any other customers.
it's made of plastic and literally covered in potentially leaky connections. But if you installed it right, it'll work good. I did it and I know literally nothing about plumbing. And it works fine. How much did you charge for install?
I offer this pro tip... I had the predecessor to this unit the Moen I/O. And, after 9 years, the valve unit failed. Called Moen. Buy it for looks, buy it for life? Yeah, well, the life of the technology maybe. Moen discontinued the I/O series and, guess what, stopped supporting it. No valve or parts available. Now, if I had followed the directions and just run the control wire through the studs, I'd be screwed at this point. However, I'm a son of an engineer and I thought ahead.
I ran the control wire through conduit and left a fish rope in the conduit. Yeah that was fortunate to say the least.
So, I pulled a new wire for the U by Moen, had to re-do the plumbing, but got the thing in. Works.
Run your control wire through conduit folks!
Moen: some feedback on the installation process. You clearly intended this to be used with PEX water lines - this video shows the adapters. But somewhere between design and installation, there was a breakdown.
I just finished installing the 2 outlet valve, but I'm confident the 4 outlet has the same problem. The connectors you include in the kit require an adapter to be sweated on before the PEX can be connected. The retainer ring that holds the metal connector on is plastic. Sweating the adapter on requires high heat - hot enough to create solder flow. Plastic melts, so the ring can't be left on while soldering. The retainer ring doesn't fit over the PEX adapter after the adapter is soldered. At least none of the 3 brands my local home improvement big box store carries. End result - there's no way to install this unit with PEX lines unless you do something not covered in the installation manual. Something involving a grinder (to slim down the adapter) and a dremel (to widen the hole in the retainer ring). Something I'm sure your design people would frown over, but there's absolutely no other choice, given the items included in the box.
The solution is simple, just machine the brass connectors to end with a PEX connector. Problem solved. I'm guessing you're going to wind up with some torqued off plumbers, and higher returns than you expected.
For specific installation assistance, please contact 1-800-289-6636 (US) or 1-800-465-6130 (Canada). Thank you.
Two solutions: If you sweat the adapter, then you can use a heat shield cloth to protect the plastic body. OR you can use ProPress to crimp copper to pex adapters on. ProPress is a "newish" way of handling copper fittings. No soldering.
Using sharkbites here is the best option for DIY'ers.... These stubouts can be removed, but the black plastic nut cannot be removed as it will not fit back over the newly sweated fitting. You can remove the o-ring if you're concerned with too much heat. I'm not a pro, but I have sweat a lot of pipe over the past 20 years... I could not get a good, clean sweat joint between the moen stubout and the pex fitting. I ultimately paid the extra cost and used sharkbites.... Pex stubouts for this system should be an option and would make install a lot easier.
@@KevinNichols222I thought the same, but my biggest concern is that the pipes coming with the valve are so thin that pro press may just bind them.
Am I right?
Try connecting pex with sharkbite coupling
Please keep in mind that the push notifications in the app, when your shower is ready, is only for advertisement purposes only. The push notifications have not implemented and are not in the final customer released products as Moen stresses that they are. Moen said that it would be in future releases but have not release it as of Sept 2020. Keep in mind the product has been out a few years now with push notifications as a feature.
This is a Great system for those multi head installations This is at time faster than conventional valving
but much less steampunk, so there's that.
Great system? Have you think about when the valve is bad? Tear the wall?😢
@@UltraHydrophobiccoat You generally put this in an accessible spot, or put an access panel in to get to it quickly.
Couple questions, how does the copper cap connect to the plastic piece in order to cap it off? Also the battery backup is meant for a power outage of several days? Well if you don’t have power you won’t have hot water and if on a well you won’t have water either.
Hello CP H. If you are referring to our U by Moen system, there are no caps included. It is a 1/2" brass outlet and any compatible 1/2" cap would suffice. The battery backup provides the opportunity to shower for 2-3 days, which will be dependent on your hot water environment. Should you have any questions, you may contact us directly at 1-800-BUY-MOEN (1-800-289-6636) or email at www.moen.com/customer-support/contact-us.
If the power goes out and you have a natural flue vent (B vent) type water heater with city water, then as long as the gas company doesn't run out of natural gas you are good to go.
the battery backup is just to eek out a leeeeeettle bit more money for Moen. Yeah if the power is out, you probably huddling by the fire not worrying about a shower.
Question, is there a bypass valve in case anything goes wrong with the system which will revert the shower to a manual shower?
Thank you for your interest and support of Moen products. No, there is no bypass for the Moen Smart Shower. The Smart Shower requires power to operate and the Smart Shower Valve is designed to only be used with the Smart Shower Controller. If you have any additional questions, please contact Moen Plus Support at 1-800-289-6636.
I noticed the valve inlets and outlets are slightly tapered on the ends. Can a Sharkbite fitting be used directly on the valve to transition to PEX?
Hello Ghanvass. Thank you for your interest in the U by Moen Smart Shower. Yes, you can use Sharkbite type fittings to connect PEX to the valve's copper inlets and outlets.
if you bang on it hard enough, probably.
So no tips on soldering the tiny brass nipple with the plastic threaded ring in place? Since it wont fit over the pex adapter...
Hello greenis3006 and thank you for your interest in Moen products. The CC connections on Smart Shower valve outlets and inlets can be connected to Pex, copper or CPVC with standard plumbing adaptors. We do not recommend applying excessive heat near the valve. The plastic nuts and CC connections can be removed to plumb adapters to the connections. If you have additional questions regarding installation of the Moen Smart Shower, please contact Moen Smart Water Support directly at 1-844-633-8356.
Make sure user is aware of the need for a large access panel.
user reads instructions right? user knows.
I feel confused about where to install the controller? What is the maximum distance between the controller and valve? We'd like the controller to be outisde of the shower, on a wall next to the shower door. It's on the same wall as the valve, but I'd like to know the recommended (and maximum) distance between the two.
Hello Lauren. Determining the location of the controller and its distance to the valve must allow for adequate slack in the 30 foot date cable to accommodate a "drip loop" in the data cable.
Moen b
Moen b
In my country Is 220 volts. Do you have the valve with this current..?
@@ezequielkropp4416 you just need anything with 10V 1A output and the right plug and it'll work. good luck.
I want to install my 4 valve in the horizontal position between the floor joists below the shower, in the mechanical room. The wall behind my shower is a finished custom closet, no war to create an access panel. Will water pressure be enough from valve mounted position below the floor? One of the valves will travel to a ceiling mounted rain shower head. Checking to see if this will still have enough pressure to supply to the rainshower head...12 ft if pipe.
Hello Matt Epps. Thank you for your interest in Moen products. Yes, you can plumb one of the U by Moen Shower valve outlets with a 12 ft pipe to a rain head. We recommend you have a minimum incoming pressure of 40 psi. If you have any additional questions, please contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 9:00 am - 5:30 pm EST.
@@moenfaucets excellent... thank you
Since the controller cannot adjust the water pressure, is it possible to install a manual control in the shower to increase or decrease water pressure?
Hello Ashley Michelli. Thank you for your interest in Moen products. You can install a shower head with built in volume control with the U by Moen Shower. We also manufacture a volume control device (model #91888) that can be used with the U by Moen Thermostatic Digital Shower Valves, S3102 and S3104. If you have any additional questions, you can contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 9:00 am - 5:30 pm EST.
yes. it is possible. the shower distributor has no idea what's downstream so you could connect it to a hosepipe if you wanted.
So what if I’m using cpvc could I take the black plastic nut off and use adapters on the threaded plastic ?
Hello Randy is Lit. The adapters need to be sweated onto the valve connections, they can not be used on the threaded body of the valve.
It should be possible to hook up to a 12v source permanently instead of the regular outlet? Or does it need regular hookup for something? Since my van build is all 12v this would be perfect
Hello Janzen. Moen Smart shower valves require a GFCI electrical outlet with continuous power (120v/60Hz).
@@moenfaucets so they don’t have 12v?
Hello Janzen. The Moen Smart Shower is designed to only be installed with the GFCI electrical outlet with continuous power (120V/60Hz).
@@scrumtios0 Janz, it needs 10V and 1A. It'll probably work fine on your 12V system. But, this is waaaay too fancy to put in a van.
Is it possible to install more than one controller to one valve unit? For example: one controller outside of the shower, and one controller inside the shower.
Hello juvehe and thank you for your interest in Moen products. No, you cannot install more than one controller to one valve. The Smart Shower valve is designed to work with one controller. However, the Smart Shower can also be controlled using the U by Moen Smart Shower app for Android and iOS. If you have additional questions, you can contact Moen Smart Water Support directly at 1-844-633-8356.
@@moenfaucets thank you for the reply. It's quite unfortunate that this Moen product does not work with 2 or more controllers, I would purchase it if it did. Perhaps some consideration for future models. Not everyone is tech-savvy, and able to operate the valves from the app. My senior citizen mother will certainly not be able to but she can definitely operate a controller from outside the shower.
Hello Juvehe. Moen takes consumer comments very seriously and we are delighted to have the opportunity to hear your opinion regarding our Smart Shower. We would like to assure you we continue to look for new and better ways to satisfy all of our consumers' needs.
@@moenfaucets 它可以由 Alexa 语音控制吗？
I recommend if you're going to install the battery backup, put it OUTSIDE the wall, not inside, otherwise it becomes a 30 minute chore to change the batteries rather than a 5 minute quick job.
they didnt mention the hammer arrestors needed on quick closing valves.
no one ever mentions the hammer arrestors!!
Hello, Moen team! Can pex adapters be attached by using pro press instead of soldering?
Hello Artem Fandin and thank you for your interest in Moen products. The CC connections on the U by Moen shower valve outlets can be connected to Pex, copper or CPVC with standard plumbing adapters. The inlet and outlet connections of the valves are standard pipe sizes - either 1/2" or 3/4". On the 2 outlet valve, S3102, the inlets and outlet are both 1/2". On the 4 outlet valve, S3104, the inlets are 3/4", and the outlets are 1/2". If you have any additional questions, you can contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 9:00 am - 5:30 pm EST.
@@moenfaucets looks like I asked pretty clearly.. can I use the PRO PRESS tool to attach these adapters??
Unfortunately we cannot comment on specific quick connects or fittings as we do not test these. Our products meet all applicable plumbing codes and the fitting manufacturer should be able to provide information if the connection meets the same standards. You can find information on the S3102 and S3104 valve plumbing standards on the specification sheet at www.moen.com/shared/docs/product-specifications/s3102sp.pdf.
@@artemfandin2935 use sharkbite fittings on the valve inlets and outlets
I used duct tape. Wrap tightly and it works pretty well. So you can probably do the thing you have too.
Can this be installed in an attic space above a shower?
Hello Charles. The U by Moen Smart Shower power supply and valve must not be installed where the ambient temperature can exceed 104°F (40°C) or where freezing may occur.
I am in the process of a renovation. Got to the installation and find the hot and cold valves are reversed on this unit. WHY would Moen do that. My renovation just came to a screeching stop. Hot water on the right? REALLY? Look at this video. Hot is on the left from the back.
Hello Swynne, can you send us a complete picture of the Moen product installed in your home, address where the product is installed, email address and a copy of your purchase receipt. If you would prefer to send this information directly, our email address is moenwebmail@moen.com.
just flip that sucka around and you good to go.
What do I do when the gfi outlet trips and it’s buried in the wall so I don’t have access to it?
Hello Marc Jusino, Thank you for your interest in Moen products. An access panel to the valve for service after installation is required. The minimum access panel opening is 14" wide and 29" high.
lol. you rip a big ass hole in that wall, that's what you do. good luck bro
Very informative
did you try an install yourself? You'll need this video, 17 trips to the hardware store, two trips to CVS (for bandaids), and a LOT of patience. And a pile of money bc holey cow is this thing expensive. It is cool though. You should do it.
if yours stops working and has lines on the display screen, take it off the mount, and unplug the data cable then plug it back in and it'll work
I thought u weren’t suppose to put a outlet or plug inside a wall, and what if the gfi trips how do you reset it…..
That's why they require an access panel
oh you can put anything inside a wall if you aren't gonna tell Inspector Javert.
Having trouble with this. Panel won’t power up, gfi outlet is fine, grinder plugged into it and turned on, everything seems fine and in its place, just don’t get power when connecting adapter cord to power cord panel doesn’t power on at all. 🤷🏼♂️
Hello Michael de’ Medici. We're sorry to hear about the trouble you are currently experiencing with your U by Moen Smart Shower. Please perform a valve reset by unplugging the AC adapter and optional battery backup for at least 5 minutes. If you need further assistance, please contact Moen directly at 800-289-6636. Our business hours are Monday through Friday from 9:00 am - 5:30 pm Eastern Time.
Were you able to fix it? Same thing is happening for me! , cant turn panel on
you gotta jiggle that cable a little. Whisper to it. It'll work. Keep the faith. Or call Moen and they probably gonna send u a new one.
For the battery backup do you need to change the installed batterys after a certain amount of time?
Depending on usage, you would typically need to change the batteries every 6 months. The ready sensor on the faucet will flash blue to indicate that the battery needs to be replaced.
@@moenfaucets just leave the batteries out until a power outage, then pop them in. They will corrode if left in for long periods
no, batteries in this device will work FOREVER. It's due to Moen's phenomenal team of engineers.
Can I add the Moen U to my existing shower head .
Hello Jackie. Any standard shower fittings can be used with the Smart Shower digital valve. The maximum flow rate of the S3102 2-outlet valve is 9 gpm at 45 psi. The maximum flow rate of the S3104 4-outlet valve is 14 gpm at 45 psi.
Yes Jackie you can. The Moen U has no idea what fittings are downstream (even if it's Kohler!)
Hello Moen team, so I'm guessing I don't need an actual boiler with this system since it heats the water itself via AC instead of gas right?
Hello Christian Trejo and thank you for your interest in Moen products. The U by Moen Shower Thermostatic Digital Shower automatically adjusts the mix of hot and cold water using a thermistor and digital control system to precisely achieve and maintain the desired temperature even with changing inlet water temperatures and pressures. The U by Moen shower operates with standard hot water tanks and requires an incoming temperature between 40°F (5°C) and 149°F (65°C). If you have any additional questions, please contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 9:00 am - 5:30 pm EST.
huh? no bro, not at all. The price may have you thinking it heats water too, and makes coffee, and breakfast. But I assure you it does none of those things. Alas.
Temperature control is not working. It runs at constant temperature . Double checked it gets both hot and cold water 😒
Hello Vignesh San. We are sorry to hear about the issue you are experiencing with your Moen Smart Shower. In order to assist you further information is needed. Please contact Moen directly at 1-800-BUY-MOEN (1-800-289-6636) and make sure to choose the option for SmartHome products. You can also send us an email by visiting our website at www.moen.com and filing out the form under the “contact us” tab. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
it's supposed to run at constant temperature. You gotta push the buttons to change it.
Lol. I connected hot to cold inlet and cold to hot. I swapped connected and made it right . It works now !!
we don't have to use this controller right? We can just use the Android tablet already in the shower?
Hello Jason. The U by Moen Shower Thermostatic Digital Valve, S3102 or S3104 requires the U by Moen Shower Digital Shower Controller, TS3302 or TS3304. The controller is required to connect to the U by Moen app.
@@moenfaucets ok, but I can just hide the controller on a shelf in the cabinet, right?
Hello Jason. The U by Moen Shower Digital Shower Controller is required to have a minimum space of 10 in x 6 in either inside the shower or on an easily accessible wall adjacent to the shower (in-shower is recommended). The controller can be placed up to 30 ft from the U by Moen valve.
@@moenfaucets Ok, so basically, what I'm asking is that I can hide the controller on the other side of the wall, inside a cabinet, so that I don't see it. I can then control the shower with my app. The app talks to this unit over wifi or over bluetooth?
Hello Jason. We still suggest/recommend the controller be installed inside the shower or on an easily accessible wall adjacent to the shower. Please contact us directly with any additional installation or set-up questions; call us at 1-800-289-6636. Our product specialists are available Monday through Friday from 8:00 am- 7:00 pm Eastern Time.
What happens when the GFI trips?
Hello Adam. If the GFCI trips the outlet will no longer have any power. This means that the shower cannot be used unless the optional battery back-up has been installed. The battery back-up kit is part number 179573.
Which in this setup, is behind a wall and can't be reset. You would need some way to access the in wall GFCI. Does your suggested design include an access panel?
Hello Adam. An access panel is required for installation and is covered in our installation instructions:
"Access panel opening minimum 14" wide by 29" high to allow access to valve shutoff's and electrical outlet for servicing."
the power goes out and you ain't showering until ya fix it bro.
Can this shower be hacked?
Hello MrKillerman. Moen takes your privacy and security seriously. All data is stored in the cloud over SSL, and will not be shared with a third party.
If it is connected to the internet.
dude anything can be hacked, but what they gonna do with access to ur shower?
Please Note: When pulling a data cable, power cable or the like, NEVER FOLLOW THE EXAMPLE 6:22 illustrated in this video. ALWAYS grasp the data or power cable plug by the body of the plug. The life of the cable is shortened and, in the instance of the line voltage cable, a fire may occur causing loss of life and property damage.
Good advice, although this is a low-voltage cable.
@@teekay_1 Right, I get that but the principal of caring for the product / cable is the same
After only a little over 1 year, my customers control box started leaking internally. Please be aware this product is not made very well. Looks like I will be replacing it and definitely not recommending to any other customers.
it's made of plastic and literally covered in potentially leaky connections. But if you installed it right, it'll work good. I did it and I know literally nothing about plumbing. And it works fine. How much did you charge for install?