We followed your directions as well as the directions of the guy at our local water shop. The old cartridges will not come out. We turned each the way we are suppose to. They do not pull down or out even. When they were installed a year ago the installer said we were his first for installing this under sink system. Don’t think he knew what he was doing. Please help. Thank you.
Double check that the water feeding the system is off, and that you have fully depressurize it. The cartridges are quick disconnect and should easily snap in and out; you will not be able to pull them down or out until the filter is unsnapped. I hope this helps! If you need more help you can enter your zip code into Kinetico's website and find your nearest authorized Kinetico dealer: www.kinetico.com/find-your-water-expert/
Any trained plumber would lubricate the o-rings on the cartridges. Kinetico also says the system must be sanitized with bleach following their 33 step instructions.
Thank you for your comment. The beauty of the K5 is that you do not need a trained plumber to change your filters! There is no need to lubricate the disposable cartridge head, Kinetico replacement filters come in a protective wrap and are ready for easy installation by homeowners. It is not recommendable to deviate from the manufactures installation instructions, which are located under the label on the RO filter cartridges. The Kinetico sanitization kit is separate and will be explained in another video.
@@dumnylach great question. The manufacturer currently recoomends that you sanitize the system when you change the filters. When you choose to sanatize your system, it is important to fill and drain the tank twice!
We followed your directions as well as the directions of the guy at our local water shop. The old cartridges will not come out. We turned each the way we are suppose to. They do not pull down or out even. When they were installed a year ago the installer said we were his first for installing this under sink system. Don’t think he knew what he was doing. Please help. Thank you.
Double check that the water feeding the system is off, and that you have fully depressurize it. The cartridges are quick disconnect and should easily snap in and out; you will not be able to pull them down or out until the filter is unsnapped. I hope this helps! If you need more help you can enter your zip code into Kinetico's website and find your nearest authorized Kinetico dealer: www.kinetico.com/find-your-water-expert/
Our system the cartridges do not come out easily, you almost have to break them out.
Any trained plumber would lubricate the o-rings on the cartridges. Kinetico also says the system must be sanitized with bleach following their 33 step instructions.
Thank you for your comment. The beauty of the K5 is that you do not need a trained plumber to change your filters! There is no need to lubricate the disposable cartridge head, Kinetico replacement filters come in a protective wrap and are ready for easy installation by homeowners. It is not recommendable to deviate from the manufactures installation instructions, which are located under the label on the RO filter cartridges. The Kinetico sanitization kit is separate and will be explained in another video.
@@kineticobykwatertreatment3345 How often You have to sanitize system?
@@dumnylach great question. The manufacturer currently recoomends that you sanitize the system when you change the filters. When you choose to sanatize your system, it is important to fill and drain the tank twice!