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Is there a list of tools you could provide to take the housing apart and getting to the main roller ?

MAKE NEW VIDEO!!! TODAY DIFFERENT BRANDS OUT THERE!

I suspect I am fighting this same issue. I checked out the head and all looks good. The brush motor is a brushed 120VDC motor. I have no problem testing and replacing the diodes or capacitor on the circuit card, but a bad motor in the brush head could burn them out again the first time it is turned on again. My next step will be to apply DC voltage to the brush head and see if it runs. I don't have a 120VDC source, but should have a 24VDC or 48VDC power supply to try. This should be sufficient to determine if the motor is operational before I troubleshoot further. Edit to add: I tested the brush head with a 20V 5A power brick and it runs fine (in either direction!). I am confident that the brush head is not the cause of the failure. I hope it is a simple as a switch failure. I am not looking forward to disassembling the ball. Final edit: It turns out the breaker hidden between the switches was installed incorrectly such that turning the vacuum off and back on would not reset it. After resetting the breaker, the brush head is working again. Looking at the wiring, the breaker is only used for the brush head, so it can be tripped even if the vacuum motor still runs. The way my unit was assembled, the breaker could not be reset without removing the switch cover. I reinstalled it in the correct position and it should work properly now. I suspect that if the brush head has too much hair, string, etc. and is starting to bind, the motor will draw too much current and trip the breaker. Turning the power off and back on will reset the breaker, but unless the brush head is cleaned so there is no binding, it will trip again. My brush head was greatly in need of cleaning.

No one talks about this vacuum because it's not worth talking about. I've had mine for 13 months now & can say that it's been a mediocre cleaner at best. The $90 Walmart vacuums work better than this machine. I can't understand why a vacuum of all appliances needs a computer board - I have a feeling that the electronics are there to count down either hours or on/off cycles so that it can conveniently "break" & need an expensive service visit - which will end up in the throwing away of this overpriced vacuum.

A Good seal and suction can make up for the lack of agitation.

Thanks so much!

Definitely the 10 Hut thank you

Very helpful video.

None of these work for more than 1 year

Thanks BUT, I can't pop off the part across the top that says Miele. My filters are clean, perfectly clean. I clean them regularly. I gave the pre-filter a wash just like you said, making it super clean but it still has zero suction. I have to take it in. Two pics, screwdriver heads - just cannot pop it off and the plastic is getting mangled trying. No so great a design. Since I cannot currently drive, taking it in is no simple task and the closest place is far away. Rather annoyed that simple maintenance cannot be performed.

Thanks for the thorough overview. I just bought one of these today. Prices are up about $100 since your review, but are still competitive. I kept the turbo brush from my trade-in. It worked well, and I like its width and quality better than the Fur-Get-It attachment. I also did as you suggest and bought a dedicated upholstery brush. It'll be good for picking up localized messes such as my two small parrots make with tossed seeds and molted feathers. Gonna look for your "in use" video on this vac... Oh no! I couldn't find one on your channel. Did you ever make one?

Do you have a repair for a dc35 that the motor only runs for 3 seconds and cuts out. I knoe its not the battery as we replaced it and tested the voltage. What could be causing this?

You need to do a refresh of this one because all the ones you listed are no longer for sale!!!! %^&*()

Are you going to be posting any more videos

The foot pedal release is broken. The metal parts that control it are out of place. Any way that can be fixed? We have had ours since March 2020.

So when even one heat sensors pops the whole unit is useless

What a fire risk with cardboard packing

Does anyone know where to order the main powerfin roller? The fins wore out on my stratos. Seams silly to replace the whole head at $100. Thanks

Can i wash out the tank and brush with soap and water and let dry over night

Thank you! This was the only useful video I found to help me find the hidden screws. My vacuum is now running good as new!!

recommend a fav Vacuum ?

Utterly excellent. Just what I needed.

Very good video, thanks

Did department stores sell sharp twin fans and single fans

I was actually going to buy one but the dealer told me that these things are having a lot of electrical issues so I ended up with a Sebo. Is this true?

Wait how did you open the cup-

Have you ever used or had one in the shops a Hoover soft and light supreme model u4264-930 in green with soft side zipper bag and headlight?

Searched for the Tenhutt but they don't offer it anymore. All comments on Amazon V10 replacements so far leads me to believe they are all crap and no decent replacement exists. Help!

Thanks for this detailed video. This nozzle design is awful and is very limiting in terms of user serviceability. This design turns a belt replacement, which is usually one of the easiest maintenance tasks on a vacuum, into one of the most time-consuming. Leave it to Shark to design one of the nicest form-factor vacuums with the worst repairability, very typical. Unfortunately I need to disassemble the whole nozzle to clean out some very fine dirt, which has found its way into every crevice in the vacuum. I found this vac at the thrift for $10. I had to take apart the main motor body because it was caked in dirt from lack of filter cleanings. Every time the motor turned on a puff of dirt would come out the side vents, and when it turned off there was a squeakiness when it spun down. After tearing down the main body I was able to get the motor out, it’s 500 watts. I cleaned every bit of dirt from inside the motor and oiled the bearings. Putting it back together was awful because of the button and display panel which comes off with the motor. It has a lip that requires the display to be pried up and around it to reassemble, which took forever and was very strenuous. However once it was put back together, everything worked great.

I came here because my Miele HX2 has stopped charging. The batteries are similar or identical to the one dissected here. I think the PCB may have been damaged when the cleaner fell. This is a risk if the cleaner is configured and stored so that the motor part is at the top. I will contact Miele service.

I totally agree with you on the disposable nature of the shark vacuums. They do work well but be prepared to throw it away when it breaks anything or gets clogged up. We used to have a vacuum store in Georgia and now have a cleaning business. I know how to repair vacuums.......but this Vertex pro is a nightmare! Your video was very helpful, and yes I had to buy some security torx bits.

thank you for helping me figure out how to disconnect the wand and get the clog out Q

Do you think it would be possible to extend the power cord cable with a longer one with an extra 3 meters?

Watched this video all the way through just to see where that spring belonged,, and you LEFT IT OUT.. mine fell out when I replaced the hose. Thanks, but you were no help.

thank you so much for the review and sharing

My Shark stratus roller was jammed with debris and cut off. I’ve taken it apart and cleaned everything, but I can’t get the vacuum to cut back on. Is it trash or is it a reset button somewhere?

Both top batteries are unavailable now -_-

How do you remove the belt on a dc 14 so the beater bar can be removed?

I see that they sell the powerhead by itself. Can i power this head a retrofit it to a regular Henry?

Thanks! I have the Vertex. That video was super helpful. I learned a couple of things. I was hoping that second roller came off so i could clean the see through part! I appreciate your help nonetheless! 😊

Too complicated for my Neanderthal cranium. No more Sharks for me.

Aircraft mechanic of 14 years here. I've seen some pretty garbage engineering designs that are not conducive to maintenance and then I've seen a whole new level in Shark. They seem to be openly hostile to anyone that even attempts to repair something they own. It's actually disgusting. All I wanted to do was clean out my plastic roller housing easily. But Shark says no.

neither is availble now, any updates? tx

You being in the way was extremely helpful...

Thanks for the video 💪🏽 this was my exact problem.

Does the handle also have a built in light for when you use it in stick form, like the Apex did?

Designed to be lite and of a thickness that is still durable with thin lite durable components. Lots of screwed down access points for service makes it a better design in my opinion, More screws doesn't mean it is a weak design at All, Somebody could have thought a sealed unit is not so attractive to a Customer, People like to repair things if they can or have them repaired by a technician. Buy it on a Sale and you can't go wrong, I've had Wertheim vacuum cleaner and powerhead gave up working and that was a high priced unit 3x the price. The Strato's is in direct comp's with a Dyson of similar class, And has better suction.

I just successfully replaced a broken front roller belt, and almost certainly would have broken the assembly while trying to open it if not for this video. Very much appreciated!

I'm getting red light after few second of working with bruches. Only hard floor programme doesn't give me red light so when brushes doesn't spin. They are spinning and working as normal just few second and the red light is coming on and it's stops spinning any idea? Suction power is still verry good.

WARNING: do not waste your time watching this video because none of the batteries reviewed are for sale anymore.