We Are SELLING Our Ioniq 5 After Almost 1.5 Years!! Here's Why!!
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- Опубліковано 23 чер 2024
- After almost one and a half years with our Ioniq 5 AWD Limited, we've reached the decision to sell it.
In todays video, I'll tell you all about WHY we are selling it plus WHO we are selling it to.
Plenty of juicy ownership experience content in here for those curious about what it's been like and what made us ultimately decide to sell.
What did we replace our ioniq 5 with?
A brand new Tesla Model Y!
Checkout how that's been going:
• BYE Ioniq 5, We Bought...
• Here's Every Issue On ...
• Why We Choose Tesla Mo...
• 7 Things We Love About...
• Tesla Model Y Accessor...
00:13 Reason #1 Why We Are Selling
01:09 Example of Issues Not Getting Resolved
03:47 Service Visits Are Very Time Consuming
04:36 Another Example of Issues Not Getting Resolved
06:35 And Another Example
07:08 Last Example, I Promise
08:42 This Has Been Our General Experience
09:24 So We Asked Hyundai For Help!
11:52 Summary of Reason #1 For Selling
12:29 Reason #2 Why We Are Selling
13:30 So What's Next? New EV???
14:17 Zeke Update!
15:01 Final Thoughts On Ioniq 5 Ownership
Music by:
Austin Sebek - Something [Royalty-Free Instrumental]
• Austin Sebek - Somethi...
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Ioniq 5/EV6/GV60 Accessories
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Ioniq 5 Specific Accessories
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#ioniq5 #gv60 #ev6 #hyundaiioniq5 #ioniq6 #ioniq6 #gv70 #g80 #tesla #lectron - Авто та транспорт
I’m with the owner here… Hyundai gets a big fail in my book. I’m Crossing this car off my wish list.
Hyundai needs to reign in their dealerships. I’m also miffed at H for parts cost, but that might not matter with EVs.
It’s a terrible car
@@Boston_X have you owned one
First, so glad to hear the good news about Zeke! Your issues are so frustrating, especially with the lack of dealer ability and/or willingness to assist. Biggest overall complaints I hear about the car stem from bad/untrained dealers. Knock on wood I don't have issues with mine... Yet.
Thanks Seth!
Agreed, great ev that's really lacking from the dealership support and servicing side. Hope yours stays problem free, I've still really enjoyed it!
Your newest subscriber here after watching this 6-month old video thanks to the UA-cam algorithm 😅. Absolutely love your attention to detail, show AND tell done to perfection. This is how do youtube right 👏 Looking forward to watching your other videos. 😊
Appreciate the kind words! Enjoy the other videos!
First time watcher from UK, good honest video, thank you. The best part was the end with the baby update... great news and congratulations👶🍼🍼👶
Thank you!!
Thanks for including both the good and the bad. Several weeks ago some "buyback" 2022 Ioniq 5s started showing up for sale in Phoenix area, and I've been searching youtube and the internet trying to understand better what wasn't Hyundai telling me, and trying to understand better what the service experience would be if I bought one. I haven't done the legwork to understand the answers to some key questions (what sort of warranty is associated with the vehicles, whether some of the buybacks are also sneaking onto carvana without being labeled as such, etc.) and the video doesn't solve everything, but I think really helps fill in some gaps along the lines of little things that can go wrong and when the dealer service experience doesn't go well, what does that look like.
You're welcome! Ahhh I've been wondering what happens to these buyback cars. In some cases they should be fixed up, they just got lemoned or bought back because the days of our service. But I'm some owners would say to avoid their bought back car.
Hopefully they are well discounted!
My ownership experience has been mostly great. I've only had two issues:
1. The velcro stickers on the carpet behind the back seats came unstuck. Hyundai replaced the carpet and stickers (and the dealership's tech used his foot to prop the driver's door open and pushed dirt into my speaker), and the new ones immediately failed. The dealer didn't offer a second replacement. I think the surface of the carpet back could be roughed up so that a different glue gets better adhesion, but this issue is unresolved.
2. My charge port door button stopped working. I had to use the key until the part arrived. They disassembled the trunk interior to replace the entire chargeport. The dealership's tech opened my spare tire kit (for some reason?) and left it strewn out in the trunk. They added some dirt to the interior surfaces and returned my car dirtier than it arrived. They gave me a voucher for a carwash.
The car has been really great to own, except when it comes time to bring it in for service.
Oh gosh, haha I never mentioned they left dirty grease smudge marks everywhere after they passed my car around the different departments trying to adjust the rear. No offer to clean.
That's crazy they can't fix the seat back, seems like it should be an easy fix. Hope they do a better a job with not leaving shoe marks everywhere and that they can get those things resolved.
Hyundai's been known to have the worst service, long before EVs so this is pretty consistent.
@@zahf6484 That's just sheep thinking. Each dealer has different owners.. I think reddit got into ur head too much.
I sold my Tesla Model S because I needed 13 service visits in 2.5 years, I couldn't take it anymore. I totally understand that service can ruin an otherwise good car. I felt like something was always breaking within a month of my previous repair.
Oh gosh, that's extensive. Sounds like you had a lemon. Every manufacturers makes some duds, Hyundai has not done a good job of trying to fix theirs. Tesla seems to move quicker on things but I've heard some horror stories there as well.
I feel that, and unfortunate for my area is that if there is any disassembly needing to be done to the Tesla vehicle. Then the vehicle would have to travel a few hours to another city's center. The Tesla services near me do not work with any mechanical disassembly including removing a seat to replace a sensor underneath. So the car would be shipped just to get the seat removed by other Tesla Techs, then ship the car back to my city for software configuration. Then ship back a few hours to their other center to reinstall the seat, and ship back to my city for completion. It's such a roundabout way for repairing a simple sensor under the seat but the Techs here locally can't do any disassembly themselves and only work on software alone. Takes weeks or months for other repairs to occur in my area, especially when your repairs have to be on a waitlist if they are unable to process you at the time. Telsa repair is not streamlined in all areas and so depending where you live this is a deal breaker to sell the Tesla
I have had only one service issue in 9 years. With 80k miles. On my model S
Yea my model Y is only a year old had some little issues and we heard about recent Tesla crash that killed both driver and his teen daughter as they are unable to escape from burning car which all of sudden caught fire after crash (speculation the door didn’t unlock ) we just don’t feel safe in it. So we barely drive it now..
Buying any Tesla is a roll of the dice in terms of will it be good in the long run or not - these cars do not use traditional door latch mechanisms so if you are at all hurt in your car you will never get out of your car in an accident - if there is a fire you are 99% likely dead @@Jeez001
Thanks for the update. Especially for baby Zeke. I'm a happy owner but understand your situation.
Thanks Greg! Glad to hear you are one of the many happy owners, still a fantastic ev no matter how things have gone on.
I'll add some perspective vs earlier models. I have a 2023 Ioniq 5 AWD LTD which I've driven for 2,000 miles, charging mostly at home and a few times at Electrify America stations. To date, no malfunctions and no fit/finish build quality issues whatsoever. I'll keep posting both the good and the bad. (I haven't tested the 120v outlet under the rear seat yet).
Any comments on Electrify America? I haven't seen too many of these stations (I am in New Jersey) but the ones I've seen are BUSY and usually have ONE OR MORE ports out of service.
Same here. No issues
Glad to hear yours is doing well! Definitely check that v2l under the seat, something tells me it might have the same issue since my gv60 also does too.
@@conradsteeneck7971 I've used this same EA twice before and another near Springfield, Mass. Charging rate never exceeded 150kW. No idea why I hit 240kW this time. Neither locations were full, all mid-day on weekdays.
No problems at EA for me with my EV6. I average between 193 and 235kw.
bought an Ioniq 5 eight weeks ago. I have 2200 miles and so far PERFECT!! Form Fit Function a-maz,ing!!! BOL to you!! Congrats on the baby. Next time, buy a car that's closer to your home. I live in Atlanta and there are 6 Hyundai/Genesis dealers within 30 mins.
Thanks John! Great to hear yours is doing great!
Haha I concur, I need servicing to be more easily accessible. Something I definitely took into account for our new EV :)
Just don't hope you somebody hits your car because they will total your car and because your battery needs to be replaced.
Great content! Thank you for sharing your experiences :)
You're welcome!
Thanks for doing this review. I was going to go test drive one tomorrow, I’m having second thoughts. About 10 years ago we bought a Santa Fe and I hated it. My husband love the car SUV, but within four months it was already in the shop for a new alternator and then something else after that. We finally got rid of it and bought a new expedition, which has a ac blower fan recall for a year and a half. No air and no heat for a year and a half, yay. Quality just sucks anymore. I’m sorry to see all that you went through, it’s not right.
Ah sorry to hear about your previous experience, it does seem like things brake more often now.
Hope the test drive goes well, it really is a fantastic EV that looks and drives amazing. But the quality issues and reliability issues are starting to pop up more, hopefully the newer 2023s and upcoming 2024s are more reliable.
Hyundai is a Hyundai
With concern to the tailgate rattle, I had the same problem on my Tesla Y and it was the back trunk headliner plastic clips that were not secured or broken probably during assembly! I was certain that the problem was on the bottom part but was actually on the top part.
Ahh gotcha, they were able to fix it by raising the trunk latch but now the latching sound is really really loud.
I've been having an AC issue with my 2023 SEL. Sat in the shop for 2 weeks then once the Texas heat kicked in the issues have started again. The dealer then tells me they can't check in my car for 5 months. I escalate it and am taking my car in this coming Monday but was told it'll take a couple of weeks to address.
After being super excited about this vehicle I am seriously considering selling and going with a different vehicle.
Oh boy 5 month wait for service is insane. Glad they got you in sooner, not confidence inspiring when they tell you 5 months wait.
I'm hopeful things get better as techs get more experience and more dealers become certified. Right now we are being funneled to only a handful of dealerships. But then again it will take time for them to gain experience so not sure I would want to deal with that long term.
Late reply here, but we just went with Tesla in the end. Since then, have had zero problems. Also, their service is at your home. They will come to YOU to fix whatever issue you may be having.
Thanks for sharing!! Planning on purchasing one next summer so I’ll know what to look out for!! 👍🏼
You're welcome!
CJ yoou did an excellent job of describing your issues. The dealerships and sub authorized shops, collision repair have little of no traing
Thanks! Ya that appears to be the case
Hey Victor, sorry to hear that you're having to sell your car, but given all those issues and your growing family it's absolutely the best move at this point. I finally test drove the IONIQ after like a year of waiting for inventory and while I loved the drive and ride quality, we ultimately decided to keep our Model Y. There were quite a few creature comforts I probably wouldn't have been able to give up like all the storage space, the tech, etc. That and the price tag without the tax credit just didn't seem to make sense for us.
Anyhow, so glad to here Zeke is doing better and you guys are united at home. Blessings to you and yours. Looking forward to getting more updates from you. Take care brother.
Thanks Ivan, much appreciated!
Ah the Model Y storage space with the huge sub trunk and frunk really sets it apart, and the tech with that screen is still a huge step up. Very understandable to stick with the Y especially with how prices have changed.
The tech huh? Like the hud it doesn't have, the cooled seats it doesn't have, the Apple CarPlay / android auto it doesn't have etc 😂
I would keep the Y any day of the week. You need rocks in your head to by an EV with a CCS connector.
I'm so glad I have the SE. So many of the things that Hi5 owners are complaining about, the SE doesn't even have... I've had zero issues with my Ioniq 5 SE.
Glad to hear! You might be right, less things to go wrong.
For some reason I like the cloth seat better, I wish that you can get a SE with ventilated and premium audio ( paying a little bit extra).
Hi, quick question. How do you charge your laptop while driving from the inside V2L? I thought it can be done only when you are in park and utility mode.
Anytime the car is fully on or in utility mode, the V2L socket inside will be powered on. So you can get pretty creative in using it as long as yours works. Mine just keeps cutting off because of the loose connection.
I've had issues with Hyundai failing to understand an issue, requiring multiple visits before the repair was successfully accomplished. The root cause was the rear Electric Oil Pump not working at all, allowing rear motor temp raising to 200 degrees f, causing it to stop operating. Since I have an AWD, the front motor kicked in, so was not stranded. Because no DTC was posted for the non responsive EOP, or for the high temp of the rear motor, or the failure of the rear motor to function, Hyundai was unable to recognize an issue existed. Fortunately, after many attempts, my dearler authorized the EOP replacement, which, after a lot of inconvenience, resolved my issue.
Glad all worked out for you on the I5 & congratulations on becomming a Dad!
Thanks Paul!
Ahh sorry to hear about your troubles with Hyundai too. We are definitely doing a lot of beta testing for them. Hopefully smooth sailing from here on out for you!
I purchased my Ionic 5 about 2 months ago and it has been in the service dept twice and for a total of 3.5 weeks. This last time I picked it up the battery appears to drain way faster than before I took it in for it "charging suspended" issue. My first Hyundai back in the 90's was terrible and I'm not sure this has changed my mind.
Oooh no :( sorry to hear things have not gone well. Definitely not a good start to ownership. If it's in there beyond one month for most states it will qualify for buyback. Maybe they would be willing to swap you into a new one since the demand has fallen quite a bit and they have inventory all over the US.
Hope things get better though!
The trunk lid was formed incorrectly during manufacturing. Cannot be adjusted. The plug in problem, just expand the prongs outward by hand. Should be more snug fitting. The door handle squeak can be solved by try spraying WD -40 inside the handle hinge when the handle pops out to be opened.
No WD-40 inside something with plastic !!! In some case it will melt parts and the handle will be un-usable. I know, I lent a can to a musician who wanted to put lub in his electric pedals, they where scrap after...
Crazy that the techs at the dealer didn’t know this treasure trove of wisdom
I'm so glad Zeke made it home. Premature birth and a long hospital stay is very hard on the entire family. My Hyundai experience has been very similar to yours. I had issues before the preconditioning update, but after the update everything went to hell. I've lost range, ECO mode acceleration was diminished, now precondition isnt enabled. I have an infotainment issue that has never been fixed. My car has been at the dealership 6 times since January. I have met with my attorney and will ask for a buy back if these issues aren't addressed with this current stay at the dealership. I love this car, but I was just diagnosed with cancer and I can't do this anymore.
Thank you!
Wow 6 times since January, that's crazy. And so sorry to hear about the cancer! Definitely don't want car issues hanging around while dealing with something I can't even fully fathom.
Praying for your health!
@@CarsJubilee Thank you. I appreciate the well wishes. I was a pediatrician in another life. 28 weekers do really well. Zeke's going to be in pre-school before you know it.
Oh wow, much respect and gratitude for your line of work. Hah ya the NICU was only a few weeks ago but already feels like a distant memory.
@@CarsJubilee let it be a distant memory and enjoy the gift you have now
Great advice, thanks!
Yay! Before you know it the NICU experience will be a distant memory.
You had a lot of patience working w service. It’s such a time suck. I loved our Ioniq. We had an id4 and it wouldn’t start a couple of times within the first wk. read it was a common issue w no fix, amongst other issues so we sold it immediately as I didn’t want to deal w it or getting stranded.
Haha it's crazy, already feels like a distant memory. No more late night drives etc, feels like months ago.
Oh wow, I've heard the software and support experience has been really bad with ID4. Actually thought about it briefly since pricing is pretty favorable now. Still want to try a VW group EV eventually but won't be going that direction quite yet.
The panel gap issue is next to impossible to fix once the car is built like that.
I think that's true for Hyundai here in the US, they don't seem to know how. Unless this was truly a manufacturing error where holes weren't lined up? I had several similar but smaller gaps on my Tesla Model Y but the service center fixed all of them easily within 2 days on the first attempt. I assumed Hyundai would be able to handle this but sadly they couldn't.
Poor quality control,should have never passed by controller,it’s probably orders from upstairs.
A tailgate alignment is not hard to fix as long as there are shims still in place to remove on the hinges and striker areas to make a closing gap adjustment.
@@CarsJubileeı have a 2023 IONIQ 6 and the built quality is just great everything lines up very well together. I live in Europe tho that may be the reason. I have also heard some build quality problems from the cars that are sent to America both in exterior and interior in other brands like mercedes and bmw. The europe spec and american spec cars have different regulations ı guess.
Glad to hear that your son and your car situation are both in a good place now! I've had a pretty flawless ownership with my Ioniq 5 so far, but I can appreciate the frustration. I had the exact opposite experience with my used Kona EV. 9 months in the service bay, waiting for an in-warranty battery swap. Thank you supply chain failure of 2021!
Thanks! Glad to hear yours has been a great experience, it's only fair after the 9 months of servicing for your Kona that you have some better luck!
why every hyundai shill start with "glad to hear..."
@@lufasumafalu5069 because I... am glad to hear it? That's how empathy works
@@aatheus funny , all boiler plate template reply from Hyundai shills all started with 'Glad....' , must be copy pasta from their troll farm supervisor
Give them a break, hyundai owners have it tough enough.@@lufasumafalu5069
WOW! Sorry you had to go through that. It was exhausting just hearing it. I was actually in the process of looking for a car and was considering the Ioniq 5 but now I dont't know. Thanks for sharing.
Thanks! It's still a great ev, one of the best ones on the market. But be prepared to jump through hoops if your local dealer is no good or if you get unlucky and have a lot of issues.
Great video . I thing its interesting how they decided to buy back your ioniq 5 after all those problems. I guess your videos was the platform the set the tone for potential customers to come with these similar concerns before purchasing the car. They must of had hundred to thousands of customers having second thoughts and as a result affect sales. Headquarters got the feedback and responded by doing this as a sign of "good faith" I how that Hyundai/ Genesis will learn from this. BTW how is your son Zeke? How is the Genesis GV60? How is the range now? Do you recommend or not recommend this Vehicle?
Thanks! Zeke is doing great, we are very thankful!
Still daily driving the GV60 and really enjoying it but I'm still pushing corporate to do something about the phantom braking. Have another diagnostic visit scheduled for September.
I still recommend the ioniq 5, gv60 and ev6 as great EVs. I think they are the best CCS EVs on the market at their price points. Tesla is a different comparison if you want a better app and charging network. But owners have to be ready to deal with corporate and poor servicing. If I lived closer to a good certified servicing dealership I may have had a very different experience.
Still love my Hyundai group EVs and hoping they improve servicing.
glad to hear that Zeke is doing well. How is the range on theGV60.what are you averaging@@CarsJubilee
In the summer I'm getting close to 280 miles driven on a full charge. AC is sucking about 20 miles or so. In the fall or spring with minimal HVAC use I'm getting right around 300 driven miles.
Frustrating issues on a new car. The rear rattle might be due to the air vents located in the rear quarter panels. Jeff has a video on that. DIY fix.. Your issues are something a second hand owner could live with provided the price is lower!! .. Glad your son is home and will do well in the future.
Thanks John! They finally got the rattle fixed by adding washers to make the latch connection tighter. But now it's really really loud when I open or close my trunk. Rattle is gone though but seems like not a real fix.
There was a story about totalled Ionic 5s due to road debris on the strikeplate underneath the car resulting in a repair cost of $56K (canadian) and the insurance company deciding to total it. It sounds like even when nothing major goes wrong, Hundai just isn't up to the task of manufacturing and servicing their vehicles. Thanks for the video. Maybe it will prevent others having similar problems.
well, there is a difference. in the event of possible damage to the battery, Hyundai doesn't try to repair the battery since they don't believe they have a process that can identify bad components. They just replace it with a brand new battery. When you have to replace a battery from say, the Tesla, Tesla will not sell you a completely new battery. They fix your current battery by replacing the bad cells. And these "new" cells are not new but cells scavenged from other recovered batteries. So not only do you retain your current aged battery, you get "new" aged cells that should match the age of your current battery. So while you are paying lower for a Tesla battery, it's not a new battery but a used battery. You are not rolling back the clock to a new battery but you are going forward with the same aged battery.
@@onlysublime I don't have a Tesla and know only what I hear from various youTube videos but my understanding is that Tesla doesn't repair YOUR battery. They replace it with a refurbished one and then send yours back to the factory where it gets salvaged to provide later refurbished batteries. And yes this is potentially better but only if they charge you less (and my understanding is that generally they do). But if your battery has a minor problem that might have cost $200 to fix, you'd still get charged quite a bit for that refurbished battery. The super expensive battery is still the achilles heel of EVs and the hundai incidents show that that is true even during the supposed warranty period. I'm glad to have you and your compatriots on youTube be pioneers on this issue so I don't have to.
@@carbondragon no, they salvage your battery by replacing the bad cells with good cells from another salvaged battery. It's not a one for one swap.
@@onlysublime Interesting. That goes against at least one of the videos I saw from an owner but I can't find it right now. Are you CERTAIN that Tesla dealers have the facilities to disassemble the battery and troubleshoot it?
@@carbondragon yes it goes back to Fremont.
Thanks for the update.
This is the exact car I was ready to buy, but after your experience we’ve put that purchase on hold.
Over those picky issues?
V2L hasn't worked right in 1.5 years and they can't seem to fix small things on the first try. Hyundai even flat out rejected servicing my car. So would you want to stick around for when big stuff goes wrong?
Most of my issues were minor and I think most owners are very happy with little to no issues. But if things go wrong, they have shown that it's going to be a rough go.
I was literally going tomorrow to buy a Santa Fe, now i think I will get the Murano instead. Thanks!
Every EV manufacturer is like please don't buy our car next, please don't buy our car next.😆
Hahaha that's what I'm thinking too, Hyundai may not want me back as a repeat customer.
But hey, I'm helping them hopefully fix their servicing and fit & finish issues :)
I don’t understand why any car needs to sit for 2 days let alone 2 months at any dealership waiting for service. It’s not like the technicians are spending 1,500 consecutive man hours working on it. What happened to inspect and diagnose in one visit, order parts, and then repair in a separate visit. Cars shouldn’t need to sit at the dealership waiting for service. They should be there long enough to diagnose, and then scheduled for estimated tool-time duration. If it takes longer it takes longer but at least you have your car in between.
maybe thats why - ua-cam.com/video/4CQfADbJr30/v-deo.html
I know this can be a exception, but who knows
@@Martinedo_ regardless of how over complicated they make it they are still not actually working on the car for 2 months straight.
Agreed! Based on the alerts I get when my car door is opened or unlocked....they barely touched it haha. But those days in service ultimately got me the buyback offer so I guess it worked out. That put me in the best situation to get something else.
Very well explained, and I would never be so composed, but what can you do? Glad you moving on, good luck.
This just sums up all the experience with hyundai - nothing actually breaks, but a lot of squeaks and rattles. Dealerships can do warranty only if it is actually broken, forget about misalignment or "something is off" - they will not fix it until it is actually broken. Other than that, a very reliable car. Mine did 205k already and is still on original break pads
Ahh ya I don't think I would have ever needed to change brake pads. I used pure regen all day every day, can't imagine driving a car with no 'regen' braking haha.
Congrats on the continuing health improvement of your baby.
As far as the issues with your car, the only one I would have had fixed is the peeling paint/trim. The other issues are not worth fixing because they're aren't technically broken. The misaligned trunk would be imperceptible to most people, including you, because I'm sure it was like that when you first purchased it. The electrical outlet issue was because you were using a two prong cable instead of a three. So of course any kind of bump could move it. This happens to me on my regular outlets at home sometimes too. Did you test it with a three prong cable?
The squeaking handles is not a malfunction either. Has to do with physics and design of the handles but cold freezing Temps are a known problem for those types of handles in general.
Those kinds of issues are not uncommon on new models. Also, it seems you are somewhat of a perfectionist so take a little more time to be even more super critical when you buy your next car knowing how you are so you can be happy with your purchase.
Lastly, Hyundai should be commended for rebuying your car. I don't think another car company would have done that based on the relatively inconsequential issues involved.
Thanks! I get it, everyone has different thresholds for what they want fixed. I just didn't think it would all be this difficult for them.
I was upset about the trunk because mine was visibly worse than others once I noticed it.
The outlet fails with three prong as well, every egmp car with the us style outlet has this issue, but not the case for European owners. I think they forgot to quality control check the US market outlet.
As for squealing handle, my ioniq 5 and gv60 both squealed in the winter and have started to rattle/ratchet the last few months. My gv60 just went in for service and they found my rattling handle was indeed failing. The mechanism was getting stuck. They only replaced one but I've got another one that's begun to rattle/ratchet. Most likely will need all door handles on both cars changed out soon.
I would agree I probably care more or can find more than the average person. But Tesla which is known for poor quality control has been a much better experience for me. They have zero issues fixing panel gaps or other things whereas Hyundai can't seem to fix anything on the first try.
I'm happy that they are buying it back 100% haha very appreciative. But my car was in service for over 90 days with repeated visits for the simplest things. Then they scratched my bumper and made my trunk rattle for 6 months and failed miserably in fixing it. There's a chance my car qualifies for lemon law buyback for my state just due to days out of service. That's my guess at this point. Mostly inconsequential issues as you mentioned but that's a lot of hours I spent driving the car back and forth because they couldn't even replace basic window trim on the first try. I'm hopeful others are having better experiences than me.
@CarsJubilee Understood. But I wouldn't hold out Tesla as a good example of top notch customer service. I have three friends that have had to take in their brand new cars within weeks of buying them. A few years ago they would loan you another Tesla. I've heard now they give you some kind of ride sharing credit/per diem you can use. Not sure how convenient that is over several days or weeks. And even in places like the LA area there aren't many Tesla Service Centers compared to Hyundai dealerships. At least you can shop around for a better Hyundai dealership if you're not getting good customer service.
I've had Fords, Nissans, Pontiacs, and Toyotas. Toyotas have been far and away the best with Nissan second.
I almost purchased the first year Ioniq 5 Limited. I put down my $100 but it just took too long and the dealerships I was working with weren't getting the trim and color I wanted. They were also charging over msrp so I canceled my reservation and got my $100 back. Just before that, I happened see the 2023 Prius Prime at the 2022 LA Auto Show that November and was blown away. That day I decided to get one. In March of 2023 I put $500 down to reserve a Prius Prime XSE Premium in blue. Happy to say I got my new car two weeks ago. It's a great car.
BTW, I had planned to get the Ioniq 5 in white and have some custom decals put on each front door with the number 5 within a circle and have a custom wrap on the hood with a stylized M on it. Sound familiar? I grew up with the Speed Racer Japanese Manga cartoon so I'm a big fam. So my Ioniq 5 was going to be my very own Mach 5. I know, a little crazy for a 60 year old guy, but then I've always been a kid at heart even now. LOL!
@@mrxman581Think you were a bit critical of him being too critical of the car lol. He does have many valid points and I am sure you would take actions on those issues. Can't believe you got a Prius Prime in 2 weeks while I have been waiting 7 months now for Corolla Cross hybrid. I am in Canada so it's possible we are on low priority list. I plan to maybe add a red stripe on sideskirts or attach Red Bull Racing decals on each side for a white colored model I ordered. Trying to promote F1 lol though they don't need it.
@@Flying-Fox-of-Snowy-Mountain Could be wrong but to me personally this video comes across like there was a bit of buyers remorse and he was looking for excuses to get his money back so he could buy a Tesla :) (though why anyone would want one of those souless boxes is beyond me)
@2E0JSI haha I'm not sure I'd go with buyers remorse, I don't have any regrets buying it as I never planned on keeping it long term. And I did enjoy my time with it, just didn't enjoy my team with the dealership service and not so helpful corporate.
Once the values started dropping drastically and it was clear that Hyundai couldn't fix even minor things I did want to get out with as little loss of money as possible.
I'm fine with the soul-less Tesla haha, it's like a high end tablet on wheels. Does everything it's supposed to do and does it well. It's the Honda Civic/CRV of EVs.
I wish all owner reviewers were as open and fair minded as you. Thanks for your reports and best wishes for your young family.
Thank you, that's very kind of you to say and much appreciated!
great review. After 2.5 months, our Ioniq5 is still performing and looking as we expected.
I completely understand. I have a Honda Accord that I bought brand new and I’m dealing with similar experiences. Constant rattles, misaligned body panels, paint peeling, and infotainment glitches. I take it in every time I have issues and here I am, still rattles everywhere, a horrible paint job to fix my first factory horrible paint job, still won’t fix the infotainment and won’t fix the misaligned panels….currently trying to get rid of it.
Yikes, sounds like they butchered that one. In general I expect every manufacturer is getting to make some bad ones but as long as they step up and do the right thing then it's no big deal. Getting them to do the right thing apparently is difficult.
Much depends on your dealer:
1 - Panel gap was fixed on my I5, no rattling anymore but bit more road noise. (the update, new insulation rubber is coming in July 23 and it will fix the problem permanently)
2 - I never had the issue with V2L
3 - You should by Rolls Royce, but I thing you will find the issues on that one to. Iam exactly the same! :)
Oh wow did you have the same exact panel gap? Can't believe they were able to fix it!
No loose connection at all on your v2l?
Haha man I'm jealous! I think you are right, my servicing dealer doesn't seem to know how to fix anything with the ioniq 5.
Hahaha you are probably right, I'd probably still find something wrong with a Rolls
@@CarsJubilee The panel gap was fixed by lubricating and adjusting those two small black dampers on both sides. They told me last week that the upgrade is coming with permanent fix!
- Connection on V2L is fine.
- I had problems with heating pump, and they changed it.
- I also had problems with rattling doors and they fixed. Not only that they fixed rattling that also install additional insulation
- I had problem with the charging hatch, it opened like crazy by itself (moisture got inside and damaged the mechanism). they change it
All problems was fixed in the same day and I got loan car!
- The only thing that took some time to fix, two visit to workshop and some two weeks of consultation with Hyundai EU was the solar roof. Problem was that it only charged when car was one, but not when car was off. They changed the control device and now it works fine, it gives me ca 1kWh on a nice sunny day.
Ahh seems like you are on the other side of the world :) I've heard much better things about servicing outside of the US. I'm jealous hahah
@@CarsJubilee I live in Sweden, and I have good relationships with the people working on Hyundai in my town and they are professional also. But Hyundai Sweden is a catastrophe! People are waiting for their cars for 1 to 2 years!
@@CarsJubileethey recently have a washer fix for the trunk rattle. At the time you had the rattle, did they install new washers?
In the last few weeks, I've been thinking seriously to sell mine too. I have some of the issues you listed as well as other issus.
So the door trim peeling issue exist in my car but it's not as annoying to me as the other 2 issues.
The first annoying issue is the driving seat not stable. During curves or fast maneuver or even if you hit a road bump, i would feel that the seat d moving as if the vertical and horizontal parts are not tighten well.
The second issue is related to AC charging. For some reason, my car doesn't charge at the high rated AC (9ish kW). I found that 6kW or so is a good number where it doesn't divert to slower charge speed.
Ah man sorry to hear that.
Yes I've had that exact sliding seat issue! Took me 2 tries with them to get it fixed. There is a tsb for Canadian market but not for US. I got my issue escalated after first failed attempt and they sent field service engineer (dealership techs couldn't find any issue) out and he ordered the full replacement that appears to follow Canadian tsb. So I would get the case escalated if you haven't already (request engineer to review) and cite as safety issue. Hopefully they can resolve, mine definitely is fixed now.
Ah the dreaded overheating while charging issue. Something is overheating, many owners have documented it. Not sure that I've heard the fix has worked. If you need the faster overnight charging times then this will probably be an on going issue for a while until they figure something out.
Plus with ford and gm adopting Tesla charging hardware, CCS is doomed and means you don't want to keep this long term. I loved my ioniq 5 but I think it was the right time to switch.
You want to sell your car because the seat is slightly loose? Are you an idiot?
I think i talked to you before. You go to burns hyunadi right? I just bought a 2023. Did you have any issues with not being able to charge on a level 2? Im paranoid now about that.
Yes I do, congrats on the new car!
My ioniq 5 and gv60 both have level 2 charged in my garage even during the summer with 0 issues.
It's supposed to be an overheating issue but I've not had any issues charging at 40amps or lower for long periods of time. I didn't try 48amps because I don't want to push it to the limit. Most people seem to be okay charging at 32amps, maybe start there if you don't need the faster charging speeds?
@CarsJubilee ok thanks. I'm getting mine from burns as well. Just worried about the service if I need repairs. I feel like the 32A is going to be plenty since I mostly work from home now.
You should generally avoid buying car models that are less than two years in production. It makes four a much better ownership experience no matter the brand.
Ya I agree, I typically avoid first model year cars plus it was my first foray into Hyundai ownership. Took a risk, turned into a headache but got all my money back plus got the tax credit so I'm happy with the end result.
Body panel fit and finish really isn't a dealer warranty issue (unless they have a body shop and made a repair). That's an initial quality issue and is on the factory. I'm sure the dealer tried to fix it, but that is really outside of their normal warranty repair type of work. I get that the panels weren't lined up and that you were disappointed, but I can give you hundreds of examples of production vehicles, from BMW to Cadillac with chronic panel alignment issues from the factory. Really, only Toyota and Honda seem to be able to consistently produce cars with perfect panel alignment and gaps -- for everyone else it's a bit of a crap shoot. Just pointing this out. Rattle and outlet are things that they should have fixed, though. I couldn't hear the squealing handles. But maybe a bit of silicone lubricant sprayed on the handle would help with that.
Ya the dealer really had no chance when it came to fixing the panel issue. I agree this was faulty at the factory level and most other ioniq 5 do not have this issue, that's why I wanted corporate to do something about it.
Every other panel on the Hyundai is aligned well. My Genesis GV60 is perfect to my eye, cannot spot a misaligned panel or gap anywhere. Didn't expect Hyundai to put up such a fight for a manufacturing defect but maybe they didn't expect me to put up such a fight for a small defect haha.
All in all no major issues which I'm very thankful for, just the little things which dragged on for months. I didn't want to deal with this for the next few years.
I have same trim/ color i5 and have same panel gap issue as yours, but bit less noticeable. I just live with it because it’s a manufacturing issue like the original post said.
Glad to hear your family is doing well. I think you’ve been very gracious, objective, balanced and evidential in your description of your issues and I compliment you on that when it’s obviously been a very emotive ordeal - people’s time is precious and must be frustrating when what seems like a small issue takes forever to get resolved. Glad there’s been a resolution for you and wishing you all the best with whatever your new vehicle maybe.
In the UK, Newcastle- I’m a happy GV60 owner coming up to my 1 year mark and having nothing but praise for Genesis/Hyundai in respect of my personal vehicle ownership.
Let’s hope all manufacturers take on the adage that it’s how a problem is dealt with that is key. Zero problems is not realistic in a real world. Todate the two minor issues I’ve had with my GV60 Premium (RWD) - factory soiled driver’s foot well carpet hidden under drivers carpet mat and a developed squeaking steering column were fixed promptly and with next to no inconvenience through brilliant home service visits.
Still absolutely enthralled with my GV60 can’t recommend it highly enough to those for whom it’s a good fit.
Thanks Tony, appreciate the kind words!
Wow Genesis UK does home servicing where the tech comes to you??? Here in the states that only happens with Tesla.
Glad to hear your Genesis GV60 has been good to you, my gv60 is my favorite car that I've ever owned. But servicing here is still a struggle and my phantom braking issues have not been addressed so still figuring out what to do. I love the car but I don't feel safe putting my family in it.
@@CarsJubilee Really sorry to hear about the phantom braking issue - is this something other owners have reported? My GV60 is due its 12 month service this month and I’ve been advised the car will be collected from
my home and placed on a loader and a loan Genesis left with me and when the serving is complete they’ll deliver my vehicle on a loader and collect the loan vehicle. I’ll report back on how smooth that process goes here in the UK. 5 years free servicing, 5 years road side assistance and 5 years OTA and charging loyalty card for Ionity and Shell Recharge networks giving access to ultra rapid public charging at home electricity tariffs. It’s a brilliant package for a brilliant car.
Look forward to hearing your phantom braking issuing getting quickly resolved.
another hyundai shill
@comentator4481 80 days in the dealership for cosmetic issues. The car was reliable like I said, never left me stranded never broke down etc.
I've said it's a good car but that I struggled with the dealership and corporate. Not sugar coating anything.
I have the liftgate rattle on a 23 Limited. I've been able to fix it with a stack of those little felt pads you put on the bottom of chair legs. I put them right on the corners of the upward facing side of the car, where the liftgate comes down. The gate presses down on them when it closes, compressing them. This keeps the gate from rattling. I'd prefer the dealer fix it but it was driving me nuts so until I can get it in the shop, this does the trick.
Nice, glad you found a quick fix! That sounds like a better fix than what Hyundai USA is currently putting out.
They shimmed the latch on the trunk to be higher with washers but that's forcing the latch into such a tight connection that it makes an obscenely loud pop when delatching.
you know, after posting this I realized that the rubber stoppers on the liftgate UNSCREW to get longer and make better contact with the body. This fixed the rattle. I just tried turning them on a whim. Pass it on.
I did the same with my ID4 - junk! Got my Tesla Y. One month of Tesla ownership - IT IS AMAZING!!! I don't feel range anxiety any more. ANY other EV except for Tesla is like a nice train - a very comfortable, but without railroads!!!
Hyundai dealerships just can't figure out how to not suck. It's been happening for years and years, no change.
True, it happened with my 2014 Sonata 2.0t Limited and after I returned the lease, never looked back to Hyundai. Dealership sucks.
Here in Toronto Canada is same! Hyundai dealership is most worst than any other makers.
If I watched this video without actually going through Hyundai service myself I would think you were exaggerating but unfortunately I've experienced a very similar experience. I've purchased a lot of different cars from Japanese to German and none have been nearly as bad as Hyundai. You use the word "frustrating" and I totally hear you. Delivery issues that were cosmetic were responded to as "car is functional", "it might go away in 6 months", and "it's wear and tear" [for a new car, that term is laughable], and ultimately an utter refusal to correct it to the point of being ghosted.
In terms of referring you to corporate, the customer shouldn't have to do that...they should do that. An ounce of common sense exercised by the dealer's staff would tell them no customer should have to accept these defects.
You are very diplomatic in saying that they stepped up to do the right thing. I don't think that was the motivating factor at all. I think their concern was the fact you have a social media presence that could do damage so this was likely damage control vs expected customer service. Personally, I would never advise anyone after my experience to buy a Hyundai as they simply don't stand behind their products.
Ya it's really unfortunate about the servicing, they are making such cool cars and EVs right now but the customer service just isn't there to support their products.
I've heard that service in other countries is actually pretty good, for whatever reason it's just terrible here in the US. I haven't lost all faith in the brand the US market has a lot of work to do to catch up with servicing.
It is possible they looked at my small social media presence :) but I think if that was the case they would or should have done something before I went with a lemon law lawyer after I tried for about a year unsuccessfully to have them do something, anything.
My lawyer and I were very surprised they offered to buyback instead of a small settlement. The buyback saved me probably $15,000-$20,000 in depreciation and sales tax versus a settlement which probably would have gotten me $5,000 back. I feel like that was a gesture of goodwill but who knows haha.
Thought you will talk about more serious issues but ok.
1. Dealerships suck at fixing such small issues because they are incompetent, because they don't want to deal with it or both.
2. You should take your car to local body shop for trunk adjustment, to local electrician to fix a small bad connection issue with charger, it's clear it only needs a small adjustment or additional fixing to keep a proper contact.
3. All parts can squeak in clod dry weather so a bit of WD 40 would be a lot easier and cheaper then driving 4 hours for them to tell you they can't replace them.
4. First try to fix such small things yourself, use your brains as it's usually a lot easier, faster, cheaper and with better results then waiting for dealership to waste hours or days trying to fix small thing they don't want to deal with, they are overpaid for dealing with such things.
5. If car is new and under warranty you are mistaken if you think stupid dealerships can resolve or must resolve every small thing, just because they are suppose to as many times they are totally incompetent, rigid in their approach and have no ide how to improvise or think out of the box. In other words they work by the book and you can't resolve all the problems with such approach.
6. Don't expect others or rely on dealership to do every tiny thing for you as you can do it a lot better then they can.
God bless you and your family 🙏🏾 brother. Sorry to hear all the FOOLISHNESS you have (more than patiently) endured dealing with these issues. That said, thank you for the sacrifice of sharing with through to it video review. The Ioniq 5 was going to be my first EV, until my wife took one look at at and said, "that ugly thing!" With those kind words 😅😂 I never looked back and we purchased our 2023 VW ID.4. Other than my own frustrations with the contrary infotainment system, the experience has been great. Accordingly, I can easily recommend the VW ID.4 for anyone, especially a first time Electric Vehicle owner. We love it. Again, thanks, and God bless 🤓
Thank you, appreciate the kind words!
I've been very curious about the ID4, exactly like you said I have heard mostly negative about the infotainment but good things about the rest of it.
@@CarsJubilee In short, it's a beautiful car by styling and magical to drive. The Tsela Model Y I test drove was a superior ride and, of course more tech. Nevertheless, I chose the VW ID.4 largely because of the look. We love this car. God bless and belated Happy Father's Day
Thanks! I do like how the id4 looks!
Hyundai should have given you a new one long ago.
I wish they had haha
Don't they have "lemon laws" where you are?
@dguy321 yes we do, I had a lemon law attorney assist me after Hyundai rejected my initial request.
I am so sorry about your experience with service on your Ioniq 5. I bought mine, a 2023, in January of this year and, to date, have had absolutely no problems with anything. She's beautiful, reliable, no rattles, and I couldn't be happier. Have had her on one long road trip and didn't even have problems with highway charging. Best car I ever owned. I guess, though, that virtually every car manufacturer produces a lemon once in a while. I don't really understand why, though. But it has been ever so. Better luck with your next EV! And congratulations on your new baby. So glad he is doing well. No sending him back for service!
Hahaha thanks Randy, you got that right not sending our baby back for service :)
Glad to hear things have gone so well for you. My first 4-5 months with my ioniq 5 were pretty amazing, even now no major issues so I still think it's a fantastic ev. But like you said every maker has some bad ones, to be expected. The important thing is how they deal with those issues, so far Hyundai USA has done a pretty poor job with mine.
Question
..
With issue n1 .. Did you notice at the time of purchase etc ...
My few small issues is adding up aswell. I have the AndroidAuto/Carplay not working. They have tried to fix i 3 times now, but still not working. A alot of cracks on the plastics in random places. I dont even know why. But it has been a reliable car. I am really thinking of selling this car soon. I fully understand your concerns. Paying alot of money on a brand new car, it should have been working properly from the start.
Ahh I feel like mine was inconsistent with the USB connection, it's very temperamental in my gv60.
Sorry to hear yours is having lots of small issues too. Might be worth contacting a lemon lawyer if they can't fix it. Maybe they can at least get you a settlement. I think the long term outlook is not so great, might be time?
80 days at the dealer getting issues "fixed" only for none of the issues to be fixed properly is just insane.
"Insane"? NO business as usual for ANY car dealer of any sort of car
@@harriettanthony7352 "NO business as usual for ANY car dealer of any sort of car". WRONG. I bought a brand new Toyota back in 2005, and it had ZERO issues - it never had to go back to the dealer once.
I will pass on the other issues except for the loose power plug.
Same. These are very trivial issues IMO. Yes, the dealership made things worse with their horrible service, but there’s no way I would have even brought the car in in the first place. Dealerships just aren’t worth my time.
Hello Victor , great news on you little guy so good that he is now home . Not so good news on the Ioniq 5 those little things would drive me crazy also. Good thing you still have and enjoy the GV 60 I am still loving mine only one real problem they cant seem to fix is the pre condition to work other than that I have done 13K miles without any other problems . I am very curious to see what the new EV is I quite like the Audi E Tron but the price is too high . Always good to see your videos. All the best to you and the family.
Thanks Shaun! Were they able to sort the acceleration driving issue? I've recently had the ioniq 5 get stuck in Park a few times, refusing to shift into Drive.
Hope they can get preconditioning sorted though with warm weather here it might be hard to test and replicate.
@@CarsJubilee Hello Victor my car was not getting the OTA updates they had my car for 2 day and installed some updated , so far so good . I really hope we get the per con working as I do travel in the winter .
Early Adopter Syndrome - A few design flaws that can't be field repaired. Could, and does, happen with any new design release, ev or ice. A pain but congrats for staying with it and the baby's recovery.
Honestly to me the only issue was the weather stipping issue. The door handle issue is more than likely a component contraction issue, and unless you want them to create a new type of element that doesn't expand/contract due to temps, then it is something you will have to deal with. The body issue was more than likely there when you bought the car and therefore unfixable do the asssembly process, and should have been rejected by you as the purchaser and another unit chosen. Drive time to and from the dealership isn't the fault of the dealership nor yours. Just the way it worked out. Even if all the issues you are claiming are legit, the way the dealer/corporate see them is a non-issue and not worth their time or money to fix, which is why you got the run around. That is going to happen with most dealerships. The rattle is frustrating for certain, but honestly it sounds as if they removed or loosened an impact rubber stopper and that is causing this sound...should be fairly easy to track down and identify. You are actually quite lucky they agreed to a buy back. FYI...I learned this lesson 30+ years ago when buying a car. You are not just buying a car, you are investing into the service department. Whenever I plan on buying a new car, I investigate the unit super carefully (made easier by people such as yourself) AND I talk to customers waiting in the service center about their experience with repairs to their cars and how Service treats them. It is amazing how much information you can get from current owners to help you make the right choice. Good Luck on the next unit!
Thanks! Ya learned a lot about Hyundai servicing through this experience.
Watch my newest Tesla video, they were able to fix all the misaligned panels after purchase. Hyundai surprisingly needs to learn a thing or two from Tesla about panel gap repairs for after sales service.
In the winter of 2022, there really wasn't an option to find a different car, it was this one or wait 3-4 months probably. And I thought they would be able to fix it.
Three words: white lithium grease.
You sound like an uncaring person that should work for a dealership service department.
It’s a customer service failure
I agree with you for the most part but Hyundai's crappy service is well documented. Especially with these recent cases regarding Hyundai requiring insurance companies to pay 60k to replace the battery on the Ioniq 5 after minor debri contact instead of them checking the battery and maybe doing a refurbished one or maybe just fixing the battery cover. Everytime we had to service our Hyundai the service center only had 1 mechanic and they hardly ever picked up the phone.
Also the battery replacement cost is $60k. See Motormouth where 2 x Ioniq's got totalled because of it.
Yikes
I don't understand as on why did'nt they just replace the module on that was broken, it was not the entire battery casing, thats why it cost a blow out of $60,000(US), where as a module replacement would cost a lot cheaper than that, bloody madness, people must do there home work, so they totally had written the vehicle off, my god what a waste of a vehicle
@@maxbrazel604 The dealer claimed that the battery CASING appeared to be damaged. The reason for replacing was because of POSSIBLE internal damage. Can you blame the dealer, for being "better safe than sorry". Batteries can EXPLODE because of internal damage!!
@@TheOzthewiz They could not even take the battery cover off of the battery pack, it seems too me that they prefer too waste thousands of dollars on unneccessary things, it seems too me that the U.S must have plenty of dollars too throw around, replacing the modules of damage would have been quite sufficient, as i did'nt see any kind of cooling fluid leaking out of anywhere nor did i see any kind of discharge from any kind of battery leakage , did you, all on what that i had seen was just a few dents in the battery casings, does'nt mean too say that you need too replace the whole bloody thing, commonsense prevails here.
Therefore all on what that i see come the end of the day was just a total waste of tax payers dollars on stupidity, oh and by the way a new battery cover of course, forgot about that one, and yes "APPEARED" too be damaged, a very big difference, just take the whole cover off and have a decent look, and it also seems too me that the dealership could not have even been bothered by examining the battery pack any further, and that is just pure laziness and not willing too go the full hog of its journey.
Me myself personally would have gotten my vehicle looked at by at least three other smash repairers and get the best possible quote and go around this kind of non sense, any kind of vehicle can explode regardless wether ICE engines or otherwise, and therefore by getting another vehicle by writing off the expense of $60,000 (US) dollars, as that would be the total cost of another EV vehicle, no wonder that the US economy is going down the girgler, and as i had said before where is the commonsense.
Apparently the issue with ALL EV Battery damage revolves around testing via the interface which would show if there were any damage...none of the manufacturers want to release the schematics under the guise of commercial sensitivity...it needs governments to insist, no battery diagnostic capability, no sales allowed.
Glad Hyundai bought the car back from you. It is too bad they couldn't get your issues resolved. That is great news on the baby. Good luck with the Model Y.
Thanks! I agree, I was and still am a big Hyundai fan but the US side seems to be struggling.
Amazing video thank u
These issues obviously don't speak for all Ioniq 5s. I've had mine for well over a year, it's well driven and I haven't had a single issue. It has lived up to my expectations. I've been recommending Ioniq 5s whole-heartedly to all that have asked. As with everything in life, don't let one person's unfortunate experience cause you to think this is the norm.
I think this video actually speaks a lot about Hyundai though. I have an EV and my next car will be an EV BUT I've heard so many horror stories with Hyundai's service and "warranty"
nice hyundai paid shill
Incoming Tesla content coming ;), will be interesting to compare the two!
Hahaha :)
How is the buyback with them? What do they offer you? How much did you get back.
It's taken a long time but luckily I'm not in a rush.
Not supposed to discuss details of the offer but I can say that your local state lemon laws will dictate the mileage deduction. For us it turned out to be a very favorable outcome.
Thanks for sharing.. was about to order one today... not any more
Congrats on getting rid off the car. Definitely the best outcome. All your complaining wasn’t really making for good clips. The short story is you bought a dud, you bought it at a dealer which you then never went to again and instead used other dealers that weren’t really that interested in you, and finally you made enough noise for Hyundai to buy it back.
I had two of the same issues with my Ioniq 5 but the story is so different from yours. Back door rattle and internal V2L never working. I didn’t really get worked out about either. It took me a while to notice both problems and I was in no rush to get them fixed. I alerted Hyundai to them and said I would come by some time. Hyundai already readied a replacement V2L for me. When I had an opening and need to be in the area anyhow I called and got an appointment right away. The rep knew immediately how to fix the door rattle (there are adjuster screws for it) and the V2L was replaced in no time. While waiting there was a TV crew visiting to do a program about Hyundai and I got interviewed by chance, and will now appear on TV. So: similar issues, but no aggregation on my part, super treatment by Hyundai, and a bonus by making it onto TV…
Hahah ya sometimes the truth sounds like complaining, but I felt it was important to share my true ownership experience both good and bad.
That's pretty cool about the TV bit hah.
Glad your experience has been good, plenty of people with similar experiences as you but also surprising amount similar to mine.
Have you double checked your V2L to make sure the replacement is working right? My dealer would not order the part without seeing it in person that first time, I get it that they don't want to be responsible paying for it if Hyundai won't cover the cost. I want it to work but hard to justify sinking 20 hours of driving for it.
To be honest, you'll have more problems in cars like model y. If that panel gap bothers you, buy a higher end luxury car
The rest of the ioniq 5 is built really well, no other strange panel gaps etc. My Genesis GV60 is just about perfect fit & finish.
It only bothers me because I see most other ioniq 5 not having this issue. I honestly could live with it. But that means mine is defective from factory compared to others.
Been driving my '22 model Y for a year and it's absolutely perfect.
That’s a bummer man, I purchased an Cupra Born here in Australia and am very happy with it. We do not get the extreme cold that you get in the US, so cannot comment on cold climate performance. So far no problems. Fit and finish is excellent- only the paint could be a little better.
If you buy a Model Y I will unsubscribe. Sorry but Tesla content is played out.
Hahaha
Good riddance!
@@aomurdock loser
Excellent documentation.
Many thanks!
ID3 owner here, same for Volkswagen’s incompetent dealerships. 😅
Please would you mind sharing the depreciation rate?
All seem pretty trivial to me. Especially the squeaking handle in freezing conditions. I would never have bothered about the fit of the hatch, thus would not have had the rattle problem. VTL plug is poor but again I would just have said they stuffed the design and forgotten about it. Never had a car without small faults.
Squeaking door handle means something is not quite right. I would expect over time that that squeaking handle would fail and I definitely would not want to risk it failing when I'm out of warranty down the road in a few years and have to pay out of pocket. 100% would want that fixed asap.
And actually the same goes for all the other small issues. Trunk hatch according to the dealership and my own photos has continued to move on its own between/after adjustments. What if it gets worse and I have issues opening closing out of warranty? Do I want to live with that rattle for the foreseeable future? Am I okay with paying for a working V2L outlet but not having a functional one?
I agree every car will have some small faults and I don't expect every single little thing to be fixed. But mine should all have been easily fixable.
Do you work for Hyundai? Of course these issues should be addressed. There are so many problems with Hyundai. Never buy from them.
Nope I don't work for them. Just a regular customer that walked away a little disappointed haha
Get a Tesla, at least it's customer service is honest in my opinion. Eventhough not satisfectory, I'd let go most of the issues you mentioned here (nothing is perfect).
Haha we replaced it with a model y!
I agree nothing is perfect, to some extent I have let the issues go. My v2l flat out never worked right since purchase 1.5 years ago, the rattle persisted for about 8 months of ownership, some other small issues I would just bring up at each service visit since the car was going in anyways but I truly did not expect fixes on most of the issues.
I've been very fortunate with my model y, have a good service center locally that handled all the small panel gaps. I've heard many other SCs will say everything is within spec haha
It is best to buy any car more than a year after it was released. There are no exceptions for any brand.
True, but someone has to buy the 1st year model :)
Hi Victor..sorry about your issues. Was the dealership issue our same dealer on Long Island?
Thank David! Nope I service in NJ at a dealership closer to home. Hyundai 112 is a 3 hour one way drive so not feasible to service with them unfortunately.
@@CarsJubilee that still sucks. Im bringing my car in for service on Monday
You might learn a lesson here. You’re really being rather nitpicky about the tailgate fit, and there’s no way any sane person would have their car in the shop that much for something that is literally so minor. I get that you would like it to be perfect , but it’s not a perfect world. I would rather have the tailgate a little bit out of alignment, than have it rattling all the time. I have a feeling no matter who you buy a car from, you’re going to be complaining about it on the Internet. There’s no such thing as a perfect car, and you might sleep better once you figure that out. Trust me, I’m speaking from experience, because I’m overly OCD about issues on vehicles as well. I do agree that you got horrible service and the ridiculous times for them to get parts is beyond comprehension. If Hyundai wants to succeed in the EV market, they better shape up their service fast.
What? NO. If you spend that much money on anything, you expect it to be pristine.. This man is right, you bring it back and get it fixed.. If they can't fix it, then replace it.. You may accept poor quality, and I don't believe you will, that is on you..
When you pay good hard earned money for something, you should get what you pay for. I have a busy schedule and wasted a ton of time getting firmware updates that don't work for this car and at times, dealers don't even install it after post verification. Waiting months for replacement parts and months to get a dealer appointment is ridiculous; assuming you can find a dealer that has trained mechanics to work on evs. There's a lot more but I'm busy to write more.
No argument here that their service sucks. As a person that formally owned General Motors, and Toyota/Lexus products, I am appalled at the difficulties I read about in getting service appointments, at Hyundai dealers and the length of time required to get parts to fix minor things. Definitely gives me pause to ever buy another one, even though I’ve had no problems so far. I don’t know how they expect to stay in business treating customers as they are.
Sry but that’s just rude. After all that money spent he has a right to a perfectly working car with NO issues. No if’s, ands or buts.
My issue is that most people don't have the tailgate issue so it feels like mine is inferior. If everyone had it, I would have no reason to be fighting for a fix.
Most of the issues are pretty minor which makes it all the more crazy to think it's taken 8-12 hours of driving for each small issue. Most of it I can deal with but it seems weird not to get them fixed when it's all under warranty?
The window trim would get worse and would look awful. V2L not working ever would be annoying. My sliding seat would get worse over time and could become dangerous etc. I also wouldn't want to pass it all on to the next owner, they deserve better even when they pay for it at used car prices.
Ridiculous level of service, glad I cancelled mine
Definitely leaves a lot to be desired
Sorry what year was it? Do you think it may be attributed to incompetence of this dealership/repair centre,?
2022 model year, first in the US. I think it's a combination of poor servicing plus corporate did a really poor job handling it. Hyundai's US corporate headquarters sent their own engineer out and he had no clue what to do.
You’re very charitable with your time and money!
Obrigada pelo video, eu vivo em Portugal e estava quase a fechar a compra do Hyundai, agora desisti da compra! Vou lançar este video nas redes sociais para poder ajudar outros quase compradores! Voa sorte na venda desse carro da treta... :)
You're welcome!
Did you say after signing the buyback agreement it still takes 30-45 days before all is done and you get paid?
Yup that's what I've been told, waiting for a drop off date.
I am in CA and had a problem with my 2023 IONIQ 5 SEL cabin FAN! My car was in dealership for 31 days, I got my car back after 31 days and have not had any issues after that, however I filed for Lemon, so Hyundai either has to to give me some money (Cash & Keep) or repurchase the car so I will have a choice to either buy another IONIQ 5 or most likely an IONIQ 6.
You may file for Lemon if your car has been in dealership for more than 30 days in the first 18 month of your vehicle's ownership. (This is how the Lemon is in CA). You may check your state Lemon law! Your car is a Lemon from what I see in your video!!
Oh wow, mine luckily dodged the AC failure issue. Heard many owners wait 60-90 days for replacement. Looks like you just qualified for your state Lemon, the 6 looks really cool in person. Considered a rare sighting in my area.
@@CarsJubilee Are you considering purchasing an IONIQ 6 after selling your 5? I have not made up my mind yet, and I appreciate your feedback on purchasing the new car at the same price range as the 2023 IONIQ 5 or 6 RWD, SEL model.
I think if circumstances were different I may have opted to try the ioniq 6 or waited for the EV9. The ID4 and Volvo C40 or XC40 have some pretty good incentives knocking their prices way way down even lower than ioniqs. I probably would have gone with whatever I could get the best deal on.
The kicker here is our family grew and we are doing a bit of a shuffle with our cars. Ioniq 5 and our gas SUV are going, so I have to replace with something that can handle 6 people and luggage.
Having already experienced the ioniq 5 I wanted to try something outside of Hyundai group. Plus I still have the GV60.
I want to see more ioniq 6 on the road, seeing lots of 5s but no 6s so I vote the 6 :)
I had a similar negative experience with my Hyundai Kona Electric which was not starting to run on multiple occasions with an error messages on display. Diagnosed the main battery issue, but refused by dealership and corporate to honor a warranty, giving me run around with prolonged time at the dealer lot. Hyundai cars gain in quality and design, but the issue described in the video and my personal related experience would make me think twice before considering buying any Hyundai vehicles.
First I want to admit I am not an EV fan; however, I do own 2 Hyundai ICE vehicles and have had 2 long block engine replacements done by dealerships. I experienced the same back and forth between 1 of the dealerships and corporate and also got burned for part of cost of the rental vehicle I drove while they completed the engine replacement. The Ioniq 5 has had issues relating to minor damage to the skid pan protecting the battery requiring replacement of the entire battery pack. According to recent media reports here in Canada, there have been 2 Ioniq 5's written off by the insurance companies because Hyundai required the entire battery pack to be replaced in both cases at a cost of over $56,000 plus tax. The damage was incurred in everyday driving and in 1 case involved an impact with an object of the road.
Ahh definitely not a good experience with Hyundai, sorry to hear that.
EVs are pretty cool, worth a try if you've never tried. Still have some issues like high battery replacement cost to sort out but failure is pretty rare.
I learned 20 years ago to purchase a car that had a dealer within a 20 minute drive. I bought several from out of state dealers and had all the service performed locally. Running around to get service gets old fast.
100% agree. I took a risk here and learned the hard way haha.
At the time of purchase, there were 2 dealerships within 20 minutes that were supposedly in the process of becoming EV certified, that would have saved me a lot of driving time. However, it ended up taking them almost 2 years to get certified and by then Hyundai had already bought my ioniq 5 back as a lemon.
On the plus side, we have lemon laws to protect us and in my case PA lemon law only takes a very very small deduction for mileage. So while it was a rough experience and very time consuming, we essentially drove the ioniq 5 for free for almost 2 years.
Best part was the end!
Haha yes! How's the Mach E treating you?
@@CarsJubilee I got a Model Y. MachE went back to ford for lemon law.
@@StayConnectedEV Ahhh now is a very good time to get a Model Y!
The rattle in the back could be coming from the bump stops that keep in place the reaer trunk lid. There's a recall for that in The netherlands. Our late '23 Ioniq 77 kWh RWD has the exact same sound. Only when driving over bumps, but yours is probably worse due to the misalignment.
They tried the bumpstops and unfortunately that didn't fix it. I think mine must have a bolt hole that's off center or something so the whole lift gate is misaligned.
I’m glad to hear that you aren’t selling your issues to some other innocent buyer. Glad Hyundai is admitting the issues and buying it back from you. That vehicle shouldn’t be resold to anyone else.
It was great that Hyundai decided to buy back your car(that is the road less travelled) , if possible I would suggest that your next car is at a closer dealership so if something similar(hopefully not) happens again the commute will be a bit more manageable.
Hah yes! That's the route we took, bought a model y with service centers about 25 min away. Thankfully haven't really needed much servicing anyways.
That lift gate alignment thing is a real bummer. I have a similar alignment issue on my GV80, but I don't plan on getting it fixed by the dealer. Because I know they will do more harm than good after wasting countless hours and mounting frustration. I will investigate and see if there is any adjustments I can make myself. The V2L outlet thing doesn't really look like a defect or a design issue. Your charger brick is heavy. It disconnects when there is a jolt, which is kind of expected from the design of the 2-prong charger brick. It's not engineered to stay in place when used inside a moving vehicle. In this case, you could improvise a workaround. For example, you could get a short extension (make one yourself since it's kind of a specialty item) so that the weight of the charger brick is no longer held by the 2 prong outlet.
Ah sorry to hear similar issue with the gv80, my gv60 is perfect so it's very strange that your gv80 is like that. I do agree, they will probably do more harm than good.
The phone charger was one of many different things I've tried. I primarily want to charge my laptop on the go. That has a power brick that sits on the ground and then a 2 foot long 3 prong cable that plugs in so no weight on v2l. That also fails while driving constantly.
Dealership has tested and replaced it but now they say every v2l on the lot does the same thing. Funny enough all European owners say theirs work perfectly. I assume it was only quality control checked for the Korean/euro receptacle style and then they threw in the US one without checking.
@@CarsJubileeOh I see, the power brick shown is not the charger for the laptop. If the receptacle can't hold a 3 prong cable without the weight of a power brick, that's indeed a problem!
@DIYQuad haha ya I should have shown that clip instead
I never had a single problem with mine, except for the trunk noise but I just adjusted the knows and the noise was gone
Glad to hear! There are lots of excellently built and reliable ioniq 5s on the road. Mine just wasn't one of them :(
I had one on order but when the price kept going up and the delivery date kept moving out (last estimate: July 2025) I cancelled. Now I am glad!
Yikes 2025 that's crazy! It's a great EV but by 2025 there would have been newer better EVs. What did you end up going with instead?
@@CarsJubilee Bolt EUV. Not as cool, but about half the cost. I like it, and it should get me the full $7500.
Ahh at that price it's a very very compelling EV. I hope to one day get some extended time with one.
All cars have rattles, pops and pings new off the assembly line. The few that don't are out of my price range. I have my Ioniq 5 for 1 year and 21,000 mi. No Problems worthy of complaining. The car has been great. I too have had issues in the past that were made worse at the dealership. These days I won't bring any car back to dealer for them to make matters worse. I brought mine in for the 15K service, cost me zero$, and I told them to leave the Bluelink off and only do the minimum service required to maintain my warranty. Like you, I would be upset with the time lost and the damage done! My last vehicle was a Grand Cherokee Summit with 5.7L Hemi. I loved it. Almost 190K mi and the only 100% proper service done was what I did myself. Dealership service always comes with headaches! I am always looking forward to the warranty running out so I can modify the car the way I want. But with all the tech in EV's I will have to see how it is holding up when I get closer to my 100,000mi warranty (upgraded to bumper to bumper coverage). Can't wait to see what you bought this time! Hope you and your family are happier with it! Best wishes!
Thanks! The new video is out, new EV revealed! Glad to hear you've enjoyed your Ioniq 5! And that is so unfortunate to hear about all the bad dealership experiences. To me, part of the benefit of buying new is having access to warranty service to fix issues. But it's starting to feel like that's not really a benefit for small issues because they often make things worse. It's maybe only good for major component failures.
Panel gaps just adds Character to the car. If you took delivery of it in that condition, live with it.
I needed this for my ioniq 5 fever, I still want one 😂
Haha still a good EV that I'm happy I had the chance to own. I wouldn't tell anyone not to get one, but just be aware that the servicing is poor :)
Oh wow. I actually test drove the Ionic 6 today and was looking to buy it. But after this report, I will no longer pursue buying the car. Thanks for the info.
Glad to see you back home with new born!! BIG congrats! Sorry to see IQ5 go but heck with all the issues you had, i'm glad it will work out to your favors.
Thanks David! I agree I think it worked out for the best and I still got to enjoy the amazing Ioniq 5.