I'm two years down the road next month on this oven. It is impossible to clean. You can't wipe it while it's still HOT and by the time diner is over and it's cooled down the blasted grease is turned to black plastic. Ew. I was thinking to take it out in the yard and turn it on it's back and spray oven cleaner on it. I guess I'd have to tape off the fan. You couldn't wipe the cleaner off of that.
I’ve cleaned mine every time after I’ve used it, but I have put accessories in dishwasher… the inside of oven looks awful! Even though I’ve cleaned it right after it’s cooled.
This is a great video on how to clean your ninja foodi digital air fry oven if you never actually use it. Look how clean that is prior to cleaning!! After a few times of actual use "warm soapy water" won't make it look like that; yeah it may be "clean" but it still has unsightly stains. On the plus side, it is functional and works great. But please post a video of an actual dirty ninja foodi digital air fry oven getting cleaned with warm soapy water and show what it looks like before and after that cleaning. I guarantee it won't look like that!
Thank you for reaching out to Ninja. We appreciate you feedback on how to clean your ninja foodi digital air fry oven video. We will forward your view of posting a how to clean video of a dirty model along to the appropriate department to review it.
I agree 100% with you, Eagle 14 . This guy didn't actually clean this oven. He just read it from the manual. Soap and warm water and non abrasive pads don't clean off the food burned spatters sticking to the inside of the oven, especailly the top ceiling. Read the buyers' comments. on Amazon. Many, many buyers complained about this problems. After my FIRST USE, roasting a chicken, I cleaned and it was IMPOSSIBLE! I searched online for help , and the ones who could clean it off had to use chemical cleaners and fine abraisive pads like Brillo, Bissell Steam Shots, etc. !!! I love this oven, but I AM GOING TO RETURN my $339 oven and use my regualar oven or buy a Cuisinart again.
Hi Diem, we apologize for the difficulty you are having with your product. We would like the chance to assist you with this. We ask that you reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
@@NinjaKitchenUS I have recently purchased a ninja Foodi XL with Temperature control. I have been clean until the night I air fried juicy hamburgers on level three. Now I have baked on grease in side the back grill / vent which I can't get into. If can't clean its going to stink the the place up and be vermin hotel.
Same here in regards to cleaning. I have spent an unnatural amount of time scrubbing the broiler pan/tray and it still looks awful. Soaking does not help. Last time I made chicken, I cooked it on the stove with an 8.00 pan and I was able to wipe it clean in seconds. I find solace that it's not just me that is having these troubles but still regretful of this costly lesson. I cannot recommend this appliance.
Just watch this guy as he cleans a brand new product!! Haha wish it was this easy in real life! Anyone actually know how to get one of these clean? Lots of people are having a hard time with cleaning the back wall.
Hello Clint. We are sorry to hear that you are having issues with cleaning the Air Fry oven. To look into this for you please provide us with your model number.
Thats what I want to know,how to access the fan and clean it after a couple of air-frying the fan is full of grease already.been searching everywhere how to remove the fan cover.
As much as I like the functionality, the thing is impossible to clean. I have no idea how grease glues itself to the surfaces with such force, but it certainly does. Even the oven tray and roast rack seem to attract grease. I have never experienced anything like it before. Even after scrubbing the roast rack and tray with neat washing up liquid they are sticky with grease. The crumb tray has a solid coating of hardened grease on it despite it being soaked in boiling water and washing up liquid. As for the air fry basket!! Don't let's go there. After just a couple of months I am becoming reluctant to use it because of the hassle of cleaning up afterwards.
I hope that you have already found out how to clean that, but if not - - I use an SOS pad. It removed all the gunk on the oven glass door. The grandkids had used the appliance and the fan section at the back is not getting as clean as I’d hoped though. Still checking on how to get that grease off!
I solved the cleaning problem. I put the oven in the back of my car and drove to the local recycling place. I then threw it in a skip! Problem solved!@@slcRN1971
Does this mean I can soak the entire unit in warm soapy water once it gets greasy? This unit tends to get very greasy on the inside. This video is completely useless beyond use only soap and water on the inside. No kidding soak the removable items in soapy water. Have you seen the inside of one of these units even after a month of use? Or do you spray starch your shoelaces?
Your so right I have a hard time to clean my oven also very easy to get dirty and hard to clean Tried many things And takes for ever to try to get it off
@@NinjaKitchenUS Do you recognize sarcasm? Clearly you recognize sarcasm as well as you recognize that baked on/air fried grease is IMPOSSIBLE to clean off of your oven with warm soapy water after you let it cool down. 😡
If I have to do all that the many times I use it a day, I would save time just using my large oven. It at least doesn’t get as dirty as this one plus has a self cleaning option.
Is there anything you can do to prevent splatter on the fan from air frying? I know this is a really old video but I’m just getting mine tomorrow and want to get any info before i use it. Thanks so much for the great video.
Hi there, thank you for reaching out to us. You may not be able to prevent splatter with each use but it would be best advised to clean the interior after each use to prevent build-up. You can do so by wiping away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge. Always unplug the unit from the outlet and allow it to cool down before cleaning.
Hi! For you to clean your Ninja, use a damp, non-abrasive sponge to wipe down the exterior and control panel, and wash removable parts like the pan, rack, and crumb tray with warm, soapy water after each use; for stubborn grease, soak parts in warm soapy water before scrubbing with a soft brush; avoid using harsh chemicals or abrasive scrubbing pads. Hope this helps you .
I've been looking for the same! I just can't find anything that will have the room for 2 shelves like the Ninja so you can cook a whole roast dinner in it. The Ninja seems perfect for me but I just can't buy it knowing how hard it is to clean and especially since it would have to be cleaned every single day. I'm chronically ill and so I'm looking for something that is as easy to maintain as it is to use. I think they really missed a trick by using the materials that they did. We're looking for ways to save money right now and that's why we're looking at an air fryer or similar. But the amount of water and gas that would be used just in cleaning this kind of defeats the object of having one.
@@NinjaKitchenUSninja xl pro is the worst one to clean. I have used mine for few months and it looks like it is 2 yrs old airfryer and never been cleaned. May be you should come up with ideas on how to remove grease inside it.
They can't recommend a way to clean it without voiding your warranty or smoking up your house. I take mine out on my back deck and air fry it empty at 400. Depending on what, and how much, is on the elements it will smoke and eventually burn off after a few minutes. You can remove the guards but thats more effort (and voids warranty) than the 15 minute outside burn time.
Shortly after the launch of the Ninja Foodi Oven, it was determined that the splatter guard was not required covering the fan and that the product performed equally well with just the metal grate covering the fan. Moving forward, no units are being manufactured with the splatter guard. The metal grate covering the fan can be cleaned per the instructions in the manual for cleaning the interior of the product.
@@NinjaKitchenUS I have the same problem and i cant seem to get it off the splatter, on the back were the fans is. i was going to go and get oven cleaner.. someone in my work told me to try that. i use soap and water to clean the splatter no way can i get it off.
My experience: Ninja recommends not using abrasives and Dawn Platinum power wash is dish soap and is the right one 1. Remove the racks and tray from the oven. 2. put them in the kitchen sink and apply down spray on them and leave them there for 20 minutes. Then with the dish sponge wipe both sides and rinse with water. 3. To clean inside the oven, apply down platinum spray to a microfiber cloth generously and pass it over the entire interior with some pressure, being careful with the heat elements and the fan. Includes the door glass. Wait 20 minutes. Moisten another microfiber cloth with warm water and begin to pass through the entire interior. If the cloth becomes very dirty, grab another one and repeat until the oven is as clean as possible. 4. For the exterior of the oven, apply down platinium spray, wait 10 minutes and with a microfiber cloth moistened with warm water, clean the entire surface.Clean the door slots with a baby bottle cleaner that has been sprayed down. Repeat this oven cleaning procedure every 1-2 weeks.
When ninja learns about "novel" materials like polished stainless steel, wake me up. Until then this oven is HORRIBLE to use. Its like the metal has pores because they were too cheap to use the right material/finish.
Hello, we offer sincere apologies for any inconveniences caused. Please know that your comments will be taken on board, and we'll pass them along to our product development team. We hope you can give us another opportunity in the future.
What is considered a non-abrasive liquid cleanser? Could you elaborate more on this? I don't if what I have would break up the grease that splattered on the interior of the air fryer.
@@NinjaKitchenUS I have tried dawn and palmolive soap these don't work. What other non-abrasive soaps can you use? I've only been using my ninja air fryer oven for a months or two and it's already stained. I tried scrubbing off the stains inside the oven and the air frying tray but the dark Mark's are still there. And since my model you can't use aluminum foil because it will catch on fire there is nothing to protect the tray from the grease. What else can be done?
@JaniceHorner-oo4vl: My daughter and her family use this a lot and I tried to clean it for them. Being careful I used Dawn soap (and hopefully it was ok to do what I did next) and after rinsing that out, I took an SOS pad (states it’s the non-abrasive type) to clean that glass door (soap and water barely touched the grease and stains). It took some effort scrubbing, but it looks so much better now (basically clear again).
its the only area thats easy to keep clean lol . i use spray glass cleanercalled invstible window crystal clear asda so possibly walmart sell it but you can buy online . its great for anyglass i also use iton my woodburner glass . but yet to find what dissoves roast meat splatter . . have used pink stuff but it does not work on the back fan metal . .should be coated with non stick oven stuff god knows its not a cheap item in uk . apart from that it works amazingly well . apart from toast i need to use the grill function for that . the bottom element come on but are to far way from the toast to do anything its a wee bitty mad . but the grill makes fast toast lol
Used the air fryer mode first time. The splatter to the inside walls and sides of oven were bad. A video should be made of how to clean inside oven. A nonstick interior would help immensely. People like to keep their ovens clean
Hi Lisa! We'd only recommend using warm, soapy water and a soft cloth to wash the oven's interior. We wouldn't recommend the use of abrasive cleaners, scrubbing brushes, or chemical cleaners. In order to prevent grease dripping on the bottom elements in the future, we'd recommend always having the sheet pan underneath the air fry basket/roasting tray when cooking.
After just one use the sides and back inside the unit are dirty; and they do not "wipe off." In desperation I tried scrubbing ... to no avail. I see a couple air fryers on the market that "self clean." I LOVE my foodi dual. That sear plate is priceless. But it looks like I'll need to buy a new one frequently if I want to keep using one. **If you can design a self cleaning foodi dual heat air fry oven (like a self cleaning regular oven) I'd be willing to fork over $1000 more to get it.**
Please add information for self-cleaning. I need the entire device cleaned, not just what may catch grease, but the fan area and everything. For medical needs.
We cannot recommend removing any screw to clean, ColoradoRoys! We recommend cleaning your Ninja Foodi 10-in-1 XL Pro Air Fry Oven thoroughly after every use. 1. Unplug the unit from the outlet and allow it to cool down before cleaning. 2. Empty crumb tray by sliding it out of the oven. 3. After every use, wipe away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge. 4. To clean the exterior of the main unit and the control panel, wipe them clean with a damp cloth. A non-abrasive liquid cleanser or mild spray solution may be used. Apply the cleanser to the sponge, not the oven surface, before cleaning. 5. When using accessories, we recommend greasing them with butter or oil, or covering them with parchment paper or aluminum foil before placing food on top. DO NOT cover roast tray holes with parchment paper or aluminum foil. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher. To Deep clean your model 1. Unplug the unit from the outlet and allow it to cool down before cleaning. 2. Remove all accessories from the unit, including the crumb tray, and wash separately. Use a non-abrasive cleaning brush to more thoroughly wash the air fry basket. Accessories are hand-wash recommended. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher. 3. Use warm, soapy water and a soft cloth to wash the oven's interior and glass door, DO NOT use abrasive cleaners, scrubbing brushes, or chemical cleaners, as they will damage the oven. CAUTION: NEVER put the main unit in the dishwasher or immerse it in water or any other liquid. 4. To remove tough grease, let sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush. 5. Thoroughly dry all parts before placing them back in the oven.
Finally found out what works best is to run oven on toast on 7 slices twice and that removed most of the black on the heating element. Hope it helps someone else.
I have one more ? about cleaning. After roasting a chicken I now have some brown stains which are very hard to clean up. Are some of the stains going to be permanent or do I need to use something a little more abrasive? Thanks!
Hi Oretha, thanks for reaching out! We're sincerely sorry to hear about this situation, and we are going to provide you with the best customer support possible. Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.
The inside of my oven is building up a lot of white rust. I don't know what the interior metal is so I don't know how I'm supposed to clean the rust off without making it worse.
Hi Juna, We're sorry to hear about your oven. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-800-365-0135, or over live chat here: spr.ly/6053zYogP. Please have your product on hand at the time of your call or chat.
We are sorry to hear about this issue. To best assist you with this please private message us with your name, model number, phone number, email address, when and where you bought it. You can private message us at facebook.com/nutrininjakitchen
irenegt2012 I’m going to use mine until I can’t stand the stains then throw it away. I am disappointed also. This is more difficult to clean than a regular oven.
My only complaint about this appliance is IT IS SO HARD TO CLEAN. I have had it for 2.5 years...i have used my actual oven, maybe 11 times....but keeping the air fryer clean is a nightmare
Hi Trish, thanks for your comment! We recommend waiting until the heating element is completely cool, take a cloth and dampen it with warm soapy water. Wipe the heating element with the damp cloth or use a soft sponge to gently remove any build up.
We're sorry to hear the inside of your Ninja Foodi XL Air Pro Oven is not coming clean. To help you with this further, please reach out to our phone support (877-646-5288) or chat team (spr.ly/6058K2gxK, click the green chat button in bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
@@NinjaKitchenUS why can't you just TELL US how to get the freaking GREASE OFF THE INTERIOR!? Multiple people have asked the same thing and NO "using warm soapy water" does NOT work on caked on grease!
We recommend cleaning the interior of the unit prior to the next cooking cycle to prevent baking the grease on to the service. With this said, you can try using vinegar to clean the grease off the interior of the oven.
We're sorry to hear your Ninja XL Pro Air Fry Oven has a build up of grease. We recommend cleaning it after each use. For instructions on deep cleaning, please follow the link: spr.ly/6055eOGxz A return for refund is offered between 60 and 90 days.
Hello Maria. Thank you for your interest in the Air Oven. For deep cleaning it we recommend the following steps: 1. Unplug the unit from the outlet and allow it to cool down before cleaning. 2. Remove all accessories from the unit, including the crumb tray, and wash separately. Use a non-abrasive cleaning brush to more thoroughly wash the air fry basket. Accessories are hand-wash recommended. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher. 3. Use warm, soapy water and a soft cloth to wash the oven's interior and glass door, DO NOT use abrasive cleaners, scrubbing brushes, or chemical cleaners, as they will damage the oven. CAUTION: NEVER put the main unit in the dishwasher or immerse it in water or any other liquid. 4. To remove tough grease, let sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush. 5. Thoroughly dry all parts before placing them back in the oven.
I have this model in the video. Without thinking, I used easy off oven cleaner on the inside to get the grease off. I realized that I can't clean the inside fan area 😕 help?
Hi MamaTasha09, We're sorry to learn that you used a chemical cleaner on your Ninja Oven. We do apologize for any inconvenience that this may have caused you. We recommend you connect to our live chat team for better assistance by clicking this link, spr.ly/60593wFXN. Click the black chat bubble in the bottom-right corner that will pop up. Alternatively, you could contact our team via a phone agent at 1-800-365-0135.
Hi Ralph, thanks for reaching out to Ninja®. We appreciate your interest in our products and we are glad to assist you. The model number is DT251 and it has not been released yet. However, we kindly invite you to stay tuned to our website as we will be releasing further details eventually. www.ninjakitchen.com/ Regards, Susana
Reserve 30 minutes to an hour to maintain appliance per each use. Optimally, avoid use of oven to keep it in tip top condition. Additionally, invest in large quantities of disposable, consumable resources for each meal prepared or consumed.
Hello Gina. For deep cleaning instructions for the Air Fry Oven we recommend for you to: 1. Unplug the unit from the outlet and allow it to cool down before cleaning. 2. Remove all accessories from the unit, including the crumb tray, and wash separately. Use a non-abrasive cleaning brush to more thoroughly wash the air fry basket. Accessories are hand-wash recommended. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher. 3. Use warm, soapy water and a soft cloth to wash the oven's interior and glass door, DO NOT use abrasive cleaners, scrubbing brushes, or chemical cleaners, as they will damage the oven. CAUTION: NEVER put the main unit in the dishwasher or immerse it in water or any other liquid. 4. To remove tough grease, let sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush. 5. Thoroughly dry all parts before placing them back in the oven.
It's the inside walls and inside oven door. Warm water and soap, and cloth do nothing for baked-on spatter. The racks and trays can be soaked, no problem. It's the inside that is so gross and impossible to clean.
I'm not sure if this is helpful . It is not enough to wipe the surfaces, even with the magic eraser. I don't use the accessories because I don't trust the black coating and the fact that I can't use the dishwasher. Should be a better way or a special product.
I’ve only owned mine a year and I called them not long after about cleaning it (same complaint as most of you). At the time they were useless. A year has gone by and now it smells and I used oven cleaner without thinking (might I say even that did not do a thing). Anyway in my research I saw others say they accidentally used oven cleaner and ninja said to call them. I decided to contact them again and they basically pushed it off on the oven cleaner company whom I called and got no human. It sounds like it’s more a fear of the chemical and heating the unit after cleaning. It’s a year old, I may have damaged it and nobody offers advice. 😢
We're so sorry to hear about your experience cleaning your Ninja Foodi Air Fry Oven, Joy! We will forward your idea of creating an easier-to-clean product along to our development team for review. We're so sorry for any inconvenience this may have caused you.
We're sorry to hear this. We'd like a chance to assist you. Please reach out to our phone support at 800-365-0135. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your unit with you.
Hello. We are sorry to hear that you are having issues with your oven being too loud. To assist you, please call us at 1-800-365-0135, and have your oven with you when you call us. We are open Mon - Fri: 9am - 9pm ET. Sat: 9am - 6pm ET.
Hello Slate, thanks for contacting us. We are thrilled to hear that you are interested in our products. We kindly invite you to contact our UK team. Our phone number is 0800 862 0453 (hours of operation Monday- Friday 8 am to 6 pm). You can also get in touch with us via email at ukservice@sharkninja.com. Our British team will be happy to help you -Constanza
nothing works to clean this unit. It is impossible to clean the top of the oven without removing the heat elements somehow. Not sure what to do anymore, spent a lot of money on this unit.
Thank you for sharing your feedback with us. We are sorry to hear that you do not like how the unit is designed in regard to cleaning. We will forward your feedback to the correct team for future products.
The back of mine is so dirty, I have no idea how to get it clean, I sprayed oven cleaner on it as well and nothing works. I had to laugh when he open up the door and here is this sparkling clean unit. I wanna see one that has been used!
Thank you for reaching out to Ninja, Carol! We are terribly sorry to hear you are unable to clean the interior of your Foodi Amart XL Pro Air Oven. After every use, we recommend wiping away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge, to prevent grease build up.
@@NinjaKitchenUS Thank you for reaching out. It is not possible to clean the baked-on grease from cooking food with just soap and water after using. I have used "Bar Keepers" cleaner on the back and side and that has helped. The bottom tray is all stained and I tried everything on that. It is the way it is from the material it is made out of. I love how it cooks just not how it looks. The white paint has come off the cooking circles on the right side so I have taped above them with pen what each circle is.
Thank you for reaching out to us, Dawn! The unit should be cleaned thoroughly after every use by following the below instructions. 1. Unplug the unit from the outlet and allow it to cool down before cleaning. 2. Empty crumb tray by sliding it out of the oven. 3. After every use, wipe away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge. 4. To clean the exterior of the main unit and the control panel, wipe them clean with a damp cloth. A non-abrasive liquid cleanser or mild spray solution may be used. Apply the cleanser to the sponge, not the oven surface, before cleaning. 5. When using accessories, we recommend greasing them with butter or oil, or covering them with parchment paper or aluminum foil before placing food on top. DO NOT cover roast tray holes with parchment paper or aluminum foil. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher. To remove tough grease, let the sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush.
Hi Susan, we recommend frequent cleaning to ensure that the oven works efficiently and doesn't build up any debris and grease that can be even harder to clean.
Why is all the lettering on the control panel easily wiping off with a clean wet rag? There’s no reason for that to happen with in a month of buying it. I know of at least 25 other people this has happened to.
We are sorry to hear about this issue. To best assist you please private message us with your name, model number, phone number, serial number, email address, when and where you bought it. You can private message us at facebook.com/ninjakitchen
@@NinjaKitchenUS That's a lie... I called Ninja personally less than a month after purchasing it because the letters were wiped completely off!! They said they could do nothing. We could return the oven or exchange it, but that they can't guarantee it wouldn't happen again. So what good is doing any of those things if they all do that?! You should have stickers or something available to remedy the problem...at the very least!
So in the manual it says not to use foil while cooking because it can cause overh acting and potential fire ...?????? Just a thought that this video shouldn't contradict the safety warning. Also I thought it said to only use soapy water inside for cleaning, no cleaners abrasive or not....
Hello Timothy, thank you for your comment. We completely understand your concerns, and we will be more than happy to resolve your inquiry. We'd like to let you know that we do not recommend using aluminum foil on the crumb tray and on the sides of the unit. Covering the heating elements may cause the unit to overheat. However, you can certainly place it on the sheet pan to make cleaning easier for you. Please let us know if you have any further inquiries, we will be more than happy to help you.
Why is it my heating elements turn when im wiping them ? Is that normal? Then I just noticed some of the words on the display are wiping off and the fan cover is rusted !! What would cause that ? I am so disappointed right now my husband bought me this for Christmas last year because I wanted it so bad but it has been one thing after another. Not to mention it is a pain to clean. 😔
We are sorry to hear about this issue, Tracy. We are more than happy to assist you with your oven! Please private message us with your model number, phone number, serial number, email address, when and where you bought it.
To all posting on here, the responses you all are getti g from Ninja is the old corporate play book "we are so sorry to hear of this issue, please call 1-800# and talk to a tech to let us help"...makes it look like they're doing something, concerned....but when you call they have no resolutions....just a way to "appear" they are helping.🤦♀️
Thank you for reaching out to Ninja. We are so sorry you have been unable to remove the crumb tray. To better assist you, please call Customer Support a t1-877-646-5288 with your model ready. We are open Monday to Friday, 9:00am - 9:00pm ET, as well as Saturday from 9:00am to 6:00pm ET.
Is there any ACTUAL video on how to clean it? Specifically the back of it all around the fan? Cause like many people have written before, this won't help. We have had ours for less than a year, the exact same from this video, and it is quite impossible to clean. You cannot expect people to spend 1h to unplug and scrub clean their oven every single evening after eating...
Thanks for your comment. This video is the only that actually explains how we recomend to clean it, we recommend to deep clean inside the oven using warm, soapy water and a soft cloth to wash the oven's interior and glass door, we do not recommend to use abrasive cleaners, scrubbing brushes, or chemical cleaners, as they will damage the oven.
The WARM SOAPY water DOES NOT WORK! Tried emailing and no response. I have only had mine for two weeks and the oven is covered in strains. I have tried everything and it's filthy.
We're sorry to hear about your experience, Erom. To best assist you with this, please reach out to our phone support (800-365-0135) or chat team (spr.ly/6052OO7d8, click the green chat button in bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
@@NinjaKitchenUS Nothing works. Your wipe down with warm soapy water is good for something new and has never been used. Very disappointed. I do love my Ninja. But it is uncleanable as designed!
It is impossible to clean this oven once it has cooled down with soap and water and its a complete waist of time phoning the help line, they are as useful as a chocolate tea pot! Question for Ninja - so what happens if you scratch the surface?☹☹ I suspect you would have a clean oven with a slightly scratched surface but an oven that still works and is hygienic.
We understand your concerns, John. We recommend using a non-abrasive sponge to avoid scratching the interior, as it may cause a risk to rust. With this said, you can use baking soda and vinegar to clean the interior, but only with a non-abrasive sponge.
With Ninja responding to cleaning queries by limply saying they can only suggest trying a damp cloth, (which they accept won't work), it's clear tgey are really admitting a fundamental design fault. Hence, if you want an oven you can clean properly, DON'T BUY THIS ONE! Having said that, we did, and for very limited purposes, it's quite good. But we would never use it for anthing messy, like air frying, as we know it would be uncleanable afterwards. Pity.
We recommend to use a soft cloth and warm soapy water to washed out the inside. Do not use abrasive cleaner, scrubbing brush or chemical cleaner. Also do not put the oven in a dishwasher or immerse in water.
We are happy to assist you with this. We recommend using warm, soapy water and a soft cloth to wash the interior and glass door. Do not use any abrasive cleaners, chemical cleaners, or scrubbing brushes, as they will damage the oven.
@@lindaholley3368 That's what I want to know; and I can't find an answer anywhere. All it says in the troubleshooting section of the manual is to run a "toast" cycle on shade 7 with accessories removed; "this will burn off any additional grease on the heating elements that are causing smoke"
THIS OVEN IS IMPOSSIBLE TO CLEAN!!! If I had known how difficult it would be clean this thing, I never would have purchased it. Over time, this can become a fire hazard. In my opinion, this product should be recalled and buyers should get their money back!
Hello Fran. We are sorry to hear that you are having trouble cleaning the Air Fry Oven. To assist you regarding this please contact us at our live chat at spr.ly/6057OZOFL, or call us at 1-800-365-0135. Please have your oven with you when you contact us. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
@@NinjaKitchenUS This product is inferior and I have already tried several methods to clean it. I’m confident that any assistance you provide will not have a positive result unless you are planning to send me a new oven that CAN BE CLEANED.
@@franmeyer5218this is what I was hoping for since mines a year old, nope. Like you said a fire hazard because the grease does not come off at all. My walls and roof of the oven were black and charred and grease (and I don’t cook greasy things). When it started to smell like burning I decided to try another clean and used oven cleaner without thinking. I love ninja but I won’t be buying from them again. Once this one is declared not safe to use I gave another brand in mind that looks easier to clean. I just hate that I paid almost $400 and in a year it might not be safe.
OKAY ninja - thanks for the video on how to maintain the oven. But how about a tutorial for us smooth brain normies who use it for a year straight and now its mega nasty
Thanks for reaching out, Connor! If you're experiencing stuck on grease/residue we'd recommend creating a paste with baking soda, and hot water. You can apply it to the affected area, and leave it to sit for a bit. You can then use a damp cloth to remove the paste from the affected areas.
Where did all the replies go. They are "hiding". I cleaned my Foodi 8 in 1 with baking soda. I don't recommend it. What a mess! Next time I'll just toss it and buy a new one. These ovens definitely needs to be self-cleaning.
Hello Sonya! We are sorry to hear about this issue. We hope you will try the Air Fryer Oven again in the future, and we will forward your feedback to the correct team for future products.
Great question, John, you can find the deep cleaning steps below: 1. Unplug the unit from the outlet and allow it to cool down before cleaning. 2. Remove all accessories from the unit, including the crumb tray, and wash separately. Use a non-abrasive cleaning brush to more thoroughly wash the air fry basket. Accessories are hand-wash recommended. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher. 3. Use warm, soapy water and a soft cloth to wash the oven's interior and glass door, DO NOT use abrasive cleaners, scrubbing brushes, or chemical cleaners, as they will damage the oven. CAUTION: NEVER put the main unit in the dishwasher or immerse it in water or any other liquid. 4. To remove tough grease, let sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush. 5. Thoroughly dry all parts before placing them back in the oven.
I'm sorry but this video is soooo not true. I'm just laghing looking at you with this brand new ninja and with that soft sponge. This ninja is amazing. I love it! but don't tell me is easy to clean because is impossible. Is absurd!!! Please make a real video!!!!!!!!!!!!!!!!!
Hello Murielle. We are sorry to hear that you are having trouble with the Air Fryer Oven. To assist you may you please provide us with your model number?
Your feedback is greatly appreciated. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for future considerations. Additionally, we’ve built our very own Facebook community to provide you with a space to exchange recipes, celebrate your cooking journeys, learn tips and tricks, and make new “Foodi” friends. If you have questions, need help getting started with your Foodi products, or are looking for inspiration - this is a great place to explore. Become a member by visiting spr.ly/6056t3efr.
came here to see if there were better insights on how to clean this, instead found out tons of people are having the same issues with the button labels coming off. Anybody elses sheet pans warped as well? Always washed mine by hand & used foil liners if anything, but they'll buckle/tweak kinda violently during cooking and occasionally launch food everywhere. Going to try a soft brush and some peroxide/baking soda paste.
Hi there! We're so sorry to hear that you're having trouble with your Pro Air Oven! We'd like to help. Can you please send us a PM over on our Ninja Kitchen Facebook page with your model number, when and where you purchased it, and the serial number? spr.ly/6051KsIdL
Do NOT use OVEN Cleaner. I just did and it ruined the finish now it looks 10 times worse than when I started. Definitely needs new interior panels or a new ninja.
I have solved the cleaning problem. I put the oven in the back of my car and drove to the local recycling place. I then threw the oven in a skip. Problem solved!
Hello Meols! We are deeply sorry to hear about your experience. We will take your feedback on board, and pass it along to our team. If further help is required, kindly don't hesitate to contact us privately!
Can’t be cleaned ,, tried everything , video shows how to clean trays ,, but inside is the problem, thank you jokers , pass that on to your team ,, very disappointed
You can use warm, soapy water and a soft cloth to wash the oven's interior and glass door, DO NOT use abrasive cleaners, scrubbing brushes, or chemical cleaners, as they will damage the oven.
@@NinjaKitchenUS How about this…. On your next model make the inside using as much non-stick technology as possible (like the non-stick tray and broiler tray)? I’d pay an extra $50 for that feature!
This unit is impossible to clean. The crumbs try feels like non stick but it’s not. Grease spot in the tray won’t come off just after one use. Grease burn everywhere within the unit. It would not come off !!!
Thank you for reaching out, Catherine! We're sorry to hear about this situation, and we'd like to invite you to create a solution with lemon juice and baking soda, apply it on the part you want to clean and let it sit for 15 minutes. Remember not to place this solution on the heating elements as it might damage them. After that, scrub the unit with a nonabrasive sponge to remove the residues. Hope this helps!
@@NinjaKitchenUS I tired. It takes hours to get the drip tray clean after one use . It’s very hard to clean. Is the drip tray suppose to be non stick? Even Lai simple stainless is easier to clean. You can scrub this thing and it stick like crazy. Do you have a replacement accessory for sale ?
We would be happy to assist you with your Ninja Foodi XL Air Pro Oven, Catherine! To better assist you, please private message your model number, serial number, 4 digit date code from the metal prong of your plug, when and where you purchased it spr.ly/6051KTxLz. As well as your phone number, email address, and physical address.
Ninja recommends this after EVERY use of the air fryer. Unacceptable. Ninja products are notoriously difficult to clean. Definitely not worth the time. The cheaper alternatives are much more forgiving.
Hello Anonymous. We are sorry to hear that you are having issues with cleaning your oven, and the recommended cleaning steps. To assist you regarding this, please contact us Facebook at spr.ly/6059PiqJh, Twitter at spr.ly/6050PiqK6, or Instagram at spr.ly/6051PiqKB.
Hi Shara, thanks for reaching out to Ninja Kitchen. We truly appreciate you bringing this to our attention. We value any feedback that we receive from our customers, as it helps us grow as a Company. Please be sure that we will forward your feedback along to our marketing team for them to review this situation and take it into account for future references. Have a great day!
We're sorry to hear that, Basimah. Warm, soapy water and a soft cloth would be all we'd recommend for the interior, as abrasive cleaners, scrubbing brushes, or chemical cleaners will damage the finish. We will pass along your feedback to our team.
Really bad design it's really hard to clean. my house oven is easier 😫 to clean then this oven my $40 air fryer it's so easy to clean and I bought this ninja oven as an upgrade. I was so wrong when you have to use a steamer to clean a counter top oven now in this age thats a big no 👎👎👎👎👎.
I got mine about 6 months ago, with in two uses the labeling on the controls literally wiped off. Now with use my whole house fills up with smoke because the heating elements on the bottom of the unit, above the tray, seem to catch everything. I am absolutely not happy. I have spent a lot of money on Shark/Ninja products, and I have to say this is the worst experience I have had. Very unhappy long time customer.
We are very sorry to hear about this. To best assist you with this, we ask that you reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
I'm having the same issue with the lable, and smoking and to top it off.. after making my daughter her pizza roll on baked... The pizza rolls has this weird chemical smoke taste... I need help... Only had the oven for 4 months..
We are truly sorry to hear about your experience, Omega. To best assist you with this, we ask that you reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
yeah...considering we use this thing 2-3 times a day, this is not realistic. We clean it 3-4 times a month. And its still full of brown grease now. They should revisit the design of this so the interior panels can be easily replaced after a while.
We're so sorry to hear you're experiencing this issue. We'd be more than happy to look into this for you. Please call our customer support at 855-520-7816. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model with you.
All Ninjas responses are bullshit This is not a cleanable product It is the 3rd Ninja Product we have purchased and it will be the last The fryer function is not well thought out , the fan gets funky with 2 uses 250 for this, I could have had a steak at Peter Lugers and had change CRAPOOLA!
We're sorry to hear about your difficulty with cleaning the unit, Amanda. After every use, wipe away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge.
Yes I looked and all of you have basic cleaning but not one has the cleaning of fan blades or how to actually get in to do it. Just another video telling very little but the obvious.
Greetings, Granite! We are sorry to hear that you are having trouble cleaning the Shark XL Pro Air Fry Oven. While we do not recommend washing the fans directly, you can find our deep cleaning steps for the oven by going to spr.ly/6056P2WIa.
Hello, thank you for your message! We're sorry to hear that this video did not help you, but we are more than happy to answer any additional questions you might have to help you clean your unit. Just let us know your inquiries, we will be looking forward to hearing from you!
Hello, teresamoore4126. We are sorry to hear that you are having trouble cleaning your oven, and it no longer working. To aid you with this, please contact us via Facebook at spr.ly/6051ZtCwT, Twitter at spr.ly/6054ZtCwn, or Instagram at spr.ly/6055ZtCwX.
yaa, this video is not helpful The fan (both that grill and the fan blades behind) will evenutally get covered in baked on grease. And off to the sides, those recessed corners as well. And soapy water, a vingar/backing soad mix (that one actually made things worse) wont clean it off. This thing is great, but the design was not made to be cleanable.
Hello, D Luniz. We are sorry to hear that you are having issues with cleaning your air fry oven. To assist you regarding this, please contact us via Facebook at spr.ly/6059udza5, Twitter at spr.ly/6051udza9, or Instagram at spr.ly/6053udzac.
This doesn’t work The unit should be cleaned thoroughly after every use. Cleaning is made easy with the following steps. 1 Unplug the unit from the outlet and allow it to cool down before cleaning. 2 Empty crumb tray by sliding it out of the oven. 3 After every use, wipe away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge. 4 To clean the exterior of the main unit and the control panel, wipe them clean with a damp cloth. A non-abrasive liquid cleanser or mild spray solution may be used. Apply the cleanser to the sponge, not the oven surface, before cleaning. 5 When using accessories, we recommend greasing them with butter or oil, or covering them with parchment paper or aluminum foil before placing food on top. Do not cover roast tray holes with parchment paper or aluminum foil.
Hi Andrew! We're so sorry you're having trouble cleaning your XL Pro Air Oven. Here are some additional steps for a deeper clean: 1. Unplug the unit from the outlet and allow it to cool down before cleaning. 2. Remove all accessories from the unit, including the crumb tray, and wash separately. Use a non-abrasive cleaning brush to more thoroughly wash the air fry basket. Accessories are hand-wash recommended. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. Do not place roast tray, sheet pan, or crumb tray in dishwasher. 3. Use warm, soapy water and a soft cloth to wash the oven's interior and glass door - Do not use abrasive cleaners, scrubbing brushes, or chemical cleaners, as they will damage the oven. Never put the main unit in the dishwasher, or immerse it in water/any other liquid. 4. To remove tough grease, let sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush. 5. Thoroughly dry all parts before placing them back in the oven.
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My man really did a tutorial on how to return a brand new oven to the condition it was when it was in the box 4 minutes earlier.
He sure did. Does anyone have any actual advise ?
I'm two years down the road next month on this oven. It is impossible to clean. You can't wipe it while it's still HOT and by the time diner is over and it's cooled down the blasted grease is turned to black plastic. Ew. I was thinking to take it out in the yard and turn it on it's back and spray oven cleaner on it. I guess I'd have to tape off the fan. You couldn't wipe the cleaner off of that.
This air fryer is a PAIN IN THE BUTT to clean!!!!
@@greeniejeannieYes specially the front of the fan. 😳
I’ve cleaned mine every time after I’ve used it, but I have put accessories in dishwasher… the inside of oven looks awful! Even though I’ve cleaned it right after it’s cooled.
How do you clean the baked on grease off the heating elements?
I came for this. They missed a bit of an opportunity.
That's exactly what I am searching for. As well... how to remove the grease that won't come off on the back wall 🤔 😒
Also literally came for this. Smh
Okay so I put it on broil mode and it cleaned off the elements
@@Jazzyjaz420 Hi! But did you clean it right after while it's still piping hot? Or did it clean off even after it cooled down?
This is a great video on how to clean your ninja foodi digital air fry oven if you never actually use it. Look how clean that is prior to cleaning!! After a few times of actual use "warm soapy water" won't make it look like that; yeah it may be "clean" but it still has unsightly stains. On the plus side, it is functional and works great. But please post a video of an actual dirty ninja foodi digital air fry oven getting cleaned with warm soapy water and show what it looks like before and after that cleaning. I guarantee it won't look like that!
Thank you for reaching out to Ninja. We appreciate you feedback on
how to clean your ninja foodi digital air fry oven video. We will forward your view of posting a how to clean video of a dirty model along to the appropriate department to review it.
I agree 100% with you, Eagle 14 . This guy didn't actually clean this oven. He just read it from the manual. Soap and warm water and non abrasive pads don't clean off the food burned spatters sticking to the inside of the oven, especailly the top ceiling. Read the buyers' comments. on Amazon. Many, many buyers complained about this problems. After my FIRST USE, roasting a chicken, I cleaned and it was IMPOSSIBLE! I searched online for help , and the ones who could clean it off had to use chemical cleaners and fine abraisive pads like Brillo, Bissell Steam Shots, etc. !!! I love this oven, but I AM GOING TO RETURN my $339 oven and use my regualar oven or buy a Cuisinart again.
Hi Diem, we apologize for the difficulty you are having with your product. We would like the chance to assist you with this. We ask that you reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
@@NinjaKitchenUS I have recently purchased a ninja Foodi XL with Temperature control. I have been clean until the night I air fried juicy hamburgers on level three. Now I have baked on grease in side the back grill / vent which I can't get into. If can't clean its going to stink the the place up and be vermin hotel.
Same here in regards to cleaning. I have spent an unnatural amount of time scrubbing the broiler pan/tray and it still looks awful. Soaking does not help. Last time I made chicken, I cooked it on the stove with an 8.00 pan and I was able to wipe it clean in seconds. I find solace that it's not just me that is having these troubles but still regretful of this costly lesson. I cannot recommend this appliance.
Thanks Ninja, now I know how to clean my brand new oven that doesn't have a spec of baked on grease, idiots.
Just watch this guy as he cleans a brand new product!! Haha wish it was this easy in real life! Anyone actually know how to get one of these clean? Lots of people are having a hard time with cleaning the back wall.
Hello Clint. We are sorry to hear that you are having issues with cleaning the Air Fry oven. To look into this for you please provide us with your model number.
There is a guy selling just the oven, as a replacement, it lists it as the only way to have a clean one again
why did you not address cleaning the fan or elements of top and bottom. They will get dirty from cooking meats such as chicken and beef???
This is never addressed!!! It's not even mentioned in the manual.
Thats what I want to know,how to access the fan and clean it after a couple of air-frying the fan is full of grease already.been searching everywhere how to remove the fan cover.
yeah, great show us how to clean a spotless oven! Duh.
Thank you for your feedback, Bob. We will forward it towards the correct department for future advertisements.
@@NinjaKitchenUS lmfao
Yeah it’s not like you can soak the whole dang oven in the soapy water so some REAL ideas would be helpful on how to clean the INSIDE!
@@NinjaKitchenUS My fan is covered in grease. Any suggestions on how to clean?
@@NinjaKitchenUS thanks for admitting its an ad and not a tutorial. i stg corporate accounts are detached from reality.
As much as I like the functionality, the thing is impossible to clean. I have no idea how grease glues itself to the surfaces with such force, but it certainly does. Even the oven tray and roast rack seem to attract grease. I have never experienced anything like it before. Even after scrubbing the roast rack and tray with neat washing up liquid they are sticky with grease. The crumb tray has a solid coating of hardened grease on it despite it being soaked in boiling water and washing up liquid. As for the air fry basket!! Don't let's go there. After just a couple of months I am becoming reluctant to use it because of the hassle of cleaning up afterwards.
I hope that you have already found out how to clean that, but if not - - I use an SOS pad. It removed all the gunk on the oven glass door. The grandkids had used the appliance and the fan section at the back is not getting as clean as I’d hoped though. Still checking on how to get that grease off!
I solved the cleaning problem. I put the oven in the back of my car and drove to the local recycling place. I then threw it in a skip! Problem solved!@@slcRN1971
Does this mean I can soak the entire unit in warm soapy water once it gets greasy? This unit tends to get very greasy on the inside. This video is completely useless beyond use only soap and water on the inside. No kidding soak the removable items in soapy water. Have you seen the inside of one of these units even after a month of use? Or do you spray starch your shoelaces?
HI Funkychicken755 We are sorry to hear this. Please do not put the entire unit insoapy water. Just wash inside with the soapy water.
Your so right I have a hard time to clean my oven also very easy to get dirty and hard to clean Tried many things And takes for ever to try to get it off
@@NinjaKitchenUS Yeah, lets see you do that, after a few batches of chicken wings.
@@NinjaKitchenUS Do you recognize sarcasm? Clearly you recognize sarcasm as well as you recognize that baked on/air fried grease is IMPOSSIBLE to clean off of your oven with warm soapy water after you let it cool down. 😡
If I have to do all that the many times I use it a day, I would save time just using my large oven. It at least doesn’t get as dirty as this one plus has a self cleaning option.
Is there anything you can do to prevent splatter on the fan from air frying? I know this is a really old video but I’m just getting mine tomorrow and want to get any info before i use it. Thanks so much for the great video.
Hi there, thank you for reaching out to us. You may not be able to prevent splatter with each use but it would be best advised to clean the interior after each use to prevent build-up. You can do so by wiping away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge. Always unplug the unit from the outlet and allow it to cool down before cleaning.
@@NinjaKitchenUSnobody wants to wipe down their entire air fryer after every use..
Hi! For you to clean your Ninja, use a damp, non-abrasive sponge to wipe down the exterior and control panel, and wash removable parts like the pan, rack, and crumb tray with warm, soapy water after each use; for stubborn grease, soak parts in warm soapy water before scrubbing with a soft brush; avoid using harsh chemicals or abrasive scrubbing pads. Hope this helps you .
people want help cleaning the interior, not the exterior or removable parts 😭
Here we share you some steps to take a deep cleaning inside your unit: spr.ly/6058vjW0q.
Im now googling "What oven is like the Ninja but easier to clean"!!! If there is one out there I'm buying it.
We're sorry to hear that, Lorna. We will pass along your feedback to our team.
I've been looking for the same! I just can't find anything that will have the room for 2 shelves like the Ninja so you can cook a whole roast dinner in it. The Ninja seems perfect for me but I just can't buy it knowing how hard it is to clean and especially since it would have to be cleaned every single day. I'm chronically ill and so I'm looking for something that is as easy to maintain as it is to use. I think they really missed a trick by using the materials that they did. We're looking for ways to save money right now and that's why we're looking at an air fryer or similar. But the amount of water and gas that would be used just in cleaning this kind of defeats the object of having one.
@@NinjaKitchenUSninja xl pro is the worst one to clean. I have used mine for few months and it looks like it is 2 yrs old airfryer and never been cleaned.
May be you should come up with ideas on how to remove grease inside it.
Let me know when you find an air fryer which cleans up easily., please. This is terrible to clean‼️
They can't recommend a way to clean it without voiding your warranty or smoking up your house. I take mine out on my back deck and air fry it empty at 400. Depending on what, and how much, is on the elements it will smoke and eventually burn off after a few minutes.
You can remove the guards but thats more effort (and voids warranty) than the 15 minute outside burn time.
I have the model DT251. There is not a cover for the fan. Why not?? How do you keep from grease being spattered on the fan blades???
Shortly after the launch of the Ninja Foodi Oven, it was determined that the splatter guard was not required covering the fan and that the product performed equally well with just the metal grate covering the fan. Moving forward, no units are being manufactured with the splatter guard. The metal grate covering the fan can be cleaned per the instructions in the manual for cleaning the interior of the product.
@@NinjaKitchenUS I have the same problem and i cant seem to get it off the splatter, on the back were the fans is. i was going to go and get oven cleaner.. someone in my work told me to try that. i use soap and water to clean the splatter no way can i get it off.
Well that really helped me… said no one.
My experience: Ninja recommends not using abrasives and Dawn Platinum power wash is dish soap and is the right one 1. Remove the racks and tray from the oven. 2. put them in the kitchen sink and apply down spray on them and leave them there for 20 minutes. Then with the dish sponge wipe both sides and rinse with water. 3. To clean inside the oven, apply down platinum spray to a microfiber cloth generously and pass it over the entire interior with some pressure, being careful with the heat elements and the fan. Includes the door glass. Wait 20 minutes. Moisten another microfiber cloth with warm water and begin to pass through the entire interior. If the cloth becomes very dirty, grab another one and repeat until the oven is as clean as possible. 4. For the exterior of the oven, apply down platinium spray, wait 10 minutes and with a microfiber cloth moistened with warm water, clean the entire surface.Clean the door slots with a baby bottle cleaner that has been sprayed down. Repeat this oven cleaning procedure every 1-2 weeks.
Is there a self cleaning option to burn off all the grease? mine has some on the heating element and IM not sure how to clean it.
Hello. There is no self-cleaning option for the XL pro Air Fry oven. To find cleaning instructions we recommend for you to go to spr.ly/6053zazaF.
When ninja learns about "novel" materials like polished stainless steel, wake me up. Until then this oven is HORRIBLE to use. Its like the metal has pores because they were too cheap to use the right material/finish.
Hello, we offer sincere apologies for any inconveniences caused. Please know that your comments will be taken on board, and we'll pass them along to our product development team. We hope you can give us another opportunity in the future.
Exactly. I cleaned using their recommendation with baking soda and now the metal is all weird and it smells and makes our food taste like metal
What is considered a non-abrasive liquid cleanser? Could you elaborate more on this? I don't if what I have would break up the grease that splattered on the interior of the air fryer.
Hi Miesha Dish soap like Dawn is not abrasive. This is an example.
@@NinjaKitchenUS I have tried dawn and palmolive soap these don't work. What other non-abrasive soaps can you use? I've only been using my ninja air fryer oven for a months or two and it's already stained. I tried scrubbing off the stains inside the oven and the air frying tray but the dark Mark's are still there. And since my model you can't use aluminum foil because it will catch on fire there is nothing to protect the tray from the grease. What else can be done?
We are sorry to hear about this issue. We can most definitely assist you with this. To best assist you please call us at 1-877-646-5288
What about cleaning grease splatter inside the glass door?
We recommend that you use warm, soapy water and a soft cloth to wash the oven's interior and glass door after each use.
@JaniceHorner-oo4vl: My daughter and her family use this a lot and I tried to clean it for them. Being careful I used Dawn soap (and hopefully it was ok to do what I did next) and after rinsing that out, I took an SOS pad (states it’s the non-abrasive type) to clean that glass door (soap and water barely touched the grease and stains). It took some effort scrubbing, but it looks so much better now (basically clear again).
its the only area thats easy to keep clean lol . i use spray glass cleanercalled invstible window crystal clear asda so possibly walmart sell it but you can buy online . its great for anyglass i also use iton my woodburner glass . but yet to find what dissoves roast meat splatter . . have used pink stuff but it does not work on the back fan metal . .should be coated with non stick oven stuff god knows its not a cheap item in uk . apart from that it works amazingly well . apart from toast i need to use the grill function for that . the bottom element come on but are to far way from the toast to do anything its a wee bitty mad . but the grill makes fast toast lol
@@carolineboucher2496 Maybe th easiest to clean, but that doesn't mean everything works, but thanks for the tip.
Can I just submerge the whole thing in my sink?
Used the air fryer mode first time. The splatter to the inside walls and sides of oven were bad. A video should be made of how to clean inside oven. A nonstick interior would help immensely. People like to keep their ovens clean
You can find how to deep clean at spr.ly/60573093c, hope it helps!
@@NinjaKitchenUS it says the same thing as the video. How do I clean the heating element that was dripped on an now causing smoke?
Hi Lisa! We'd only recommend using warm, soapy water and a soft cloth to wash the oven's interior. We wouldn't recommend the use of abrasive cleaners, scrubbing brushes, or chemical cleaners. In order to prevent grease dripping on the bottom elements in the future, we'd recommend always having the sheet pan underneath the air fry basket/roasting tray when cooking.
@@NinjaKitchenUSyou just regurgitated non-helpful information. 🤨
After just one use the sides and back inside the unit are dirty; and they do not "wipe off." In desperation I tried scrubbing ... to no avail. I see a couple air fryers on the market that "self clean." I LOVE my foodi dual. That sear plate is priceless. But it looks like I'll need to buy a new one frequently if I want to keep using one. **If you can design a self cleaning foodi dual heat air fry oven (like a self cleaning regular oven) I'd be willing to fork over $1000 more to get it.**
Please add information for self-cleaning. I need the entire device cleaned, not just what may catch grease, but the fan area and everything. For medical needs.
We cannot recommend removing any screw to clean, ColoradoRoys! We recommend cleaning your Ninja Foodi 10-in-1 XL Pro Air Fry Oven thoroughly after every use.
1. Unplug the unit from the outlet and allow it to cool down before cleaning.
2. Empty crumb tray by sliding it out of the oven.
3. After every use, wipe away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge.
4. To clean the exterior of the main unit and the control panel, wipe them clean with a damp cloth. A non-abrasive liquid cleanser or mild spray solution may be
used. Apply the cleanser to the sponge, not the oven surface, before cleaning.
5. When using accessories, we recommend greasing them with butter or oil, or covering them with parchment paper or aluminum foil before placing food on top. DO NOT cover roast tray holes with parchment paper or aluminum foil. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher.
To Deep clean your model
1. Unplug the unit from the outlet and allow it to cool down before cleaning.
2. Remove all accessories from the unit, including the crumb tray, and wash separately. Use a non-abrasive cleaning brush to more thoroughly wash the air fry basket. Accessories are hand-wash recommended. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher.
3. Use warm, soapy water and a soft cloth to wash the oven's interior and glass door, DO NOT use abrasive cleaners, scrubbing brushes, or chemical cleaners,
as they will damage the oven.
CAUTION: NEVER put the main unit in the dishwasher or immerse it in water or any other liquid.
4. To remove tough grease, let sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush.
5. Thoroughly dry all parts before placing them back in the oven.
What about the bulbs under the top? .... I've noticed they get the dirtiest... brown looking. Love this appliance
Once your Air Fry oven has cooled, and you have unplugged it, we recommend cleaning the interior with a warm damp cloth.
@@NinjaKitchenUSyes that's not going to work. Nothing works.
Still looking how to clean mainly the upper heating elements. Thanks!
To clean the upper heating element we recommend wiping it down with a damp cloth.
Finally found out what works best is to run oven on toast on 7 slices twice and that removed most of the black on the heating element. Hope it helps someone else.
We would like to thank you for sharing this feedback and suggestion with us.
I have one more ? about cleaning. After roasting a chicken I now have some brown stains which are very hard to clean up. Are some of the stains going to be permanent or do I need to use something a little more abrasive? Thanks!
All we can recommend for cleaning the unit is a damp cloth. If that dose not working there is nothing else we can adv to get stains off.
I need to known how to remove the built up greese that accumulates on the inside of the oven and the fan area
Hi Oretha, thanks for reaching out! We're sincerely sorry to hear about this situation, and we are going to provide you with the best customer support possible.
Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.
The inside of my oven is building up a lot of white rust. I don't know what the interior metal is so I don't know how I'm supposed to clean the rust off without making it worse.
Hi Juna, We're sorry to hear about your oven. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-800-365-0135, or over live chat here: spr.ly/6053zYogP. Please have your product on hand at the time of your call or chat.
Good tip. High maintenance cooking item.
It is so hard to clean.. ..grease gets every where so easy and takes along time to clean was disappointed...
We are sorry to hear about this issue. To best assist you with this please private message us with your name, model number, phone number, email address, when and where you bought it. You can private message us at facebook.com/nutrininjakitchen
@@NinjaKitchenUS I don’t use Facebook, how do I clean the heating elements?
irenegt2012 I’m going to use mine until I can’t stand the stains then throw it away. I am disappointed also. This is more difficult to clean than a regular oven.
Key information missing here how do you clean the grease built up inside after 3 weeks of use?
Woot woot!
My only complaint about this appliance is IT IS SO HARD TO CLEAN.
I have had it for 2.5 years...i have used my actual oven, maybe 11 times....but keeping the air fryer clean is a nightmare
How do you clean the heating elements? Thank you!
Hi Trish, thanks for your comment! We recommend waiting until the heating element is completely cool, take a cloth and dampen it with warm soapy water. Wipe the heating element with the damp cloth or use a soft sponge to gently remove any build up.
@@NinjaKitchenUS thank you! I will give that a try!
We are glad to help Trish. If you need further assistance do not hesitate to contact us back.
And how do you clean the grease on the inside of it? I've tried all kinds of things and nothing works.
We're sorry to hear the inside of your Ninja Foodi XL Air Pro Oven is not coming clean. To help you with this further, please reach out to our phone support (877-646-5288) or chat team (spr.ly/6058K2gxK, click the green chat button in bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
@@NinjaKitchenUS why can't you just TELL US how to get the freaking GREASE OFF THE INTERIOR!? Multiple people have asked the same thing and NO "using warm soapy water" does NOT work on caked on grease!
We recommend cleaning the interior of the unit prior to the next cooking cycle to prevent baking the grease on to the service. With this said, you can try using vinegar to clean the grease off the interior of the oven.
I need to clean the heating element protector things on the bottom. Do they come out? Seems like it but I can’t figure it out.
We are sorry the protector does not come out, Marilyn!
Crumb try seems like it's stained after only a few uses how to clean it? should of been a better metal or something
We are sorry to hear about this issue. To best clean the crumb tray we recommend to wash in warm soapy water and use non abrasive cleaner.
What’s the return policy after 3 months?
We're sorry to hear your Ninja XL Pro Air Fry Oven has a build up of grease. We recommend cleaning it after each use. For instructions on deep cleaning, please follow the link: spr.ly/6055eOGxz
A return for refund is offered between 60 and 90 days.
I do that how about the burner or hitting bars. ?
Hello Maria. Thank you for your interest in the Air Oven. For deep cleaning it we recommend the following steps:
1. Unplug the unit from the outlet and allow it to cool down before cleaning.
2. Remove all accessories from the unit, including the crumb tray, and wash separately. Use a non-abrasive cleaning brush to more thoroughly wash the air fry basket. Accessories are hand-wash recommended. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher.
3. Use warm, soapy water and a soft cloth to wash the oven's interior and glass door, DO NOT use abrasive cleaners, scrubbing brushes, or chemical cleaners,
as they will damage the oven.
CAUTION: NEVER put the main unit in the dishwasher or immerse it in water or any other liquid.
4. To remove tough grease, let sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush.
5. Thoroughly dry all parts before placing them back in the oven.
I have this model in the video. Without thinking, I used easy off oven cleaner on the inside to get the grease off. I realized that I can't clean the inside fan area 😕 help?
Hi MamaTasha09, We're sorry to learn that you used a chemical cleaner on your Ninja Oven. We do apologize for any inconvenience that this may have caused you. We recommend you connect to our live chat team for better assistance by clicking this link, spr.ly/60593wFXN. Click the black chat bubble in the bottom-right corner that will pop up. Alternatively, you could contact our team via a phone agent at 1-800-365-0135.
@@NinjaKitchenUS thank you! They were able to help me. I appreciate it!
@@CrabbyChick88what was the response? They told me to call the company who makes the oven cleaner. I could not reach anybody at the company.
@@joysmith687 they replaced mine
IS there an XLpro Air Oven with a temperature probe. What is the Model number? Thank you for your help.
Hi Ralph, thanks for reaching out to Ninja®. We appreciate your interest in our products and we are glad to assist you. The model number is DT251 and it has not been released yet. However, we kindly invite you to stay tuned to our website as we will be releasing further details eventually.
www.ninjakitchen.com/
Regards,
Susana
Can I cook fish wrapped in tin foil in the Ninja Foodi Oven/
Thank you for asking, Natalie. We do not recommend to use foil in the oven as it can cause over heating.
Reserve 30 minutes to an hour to maintain appliance per each use. Optimally, avoid use of oven to keep it in tip top condition. Additionally, invest in large quantities of disposable, consumable resources for each meal prepared or consumed.
😂
How do clean the INSIDE walls, top and sides?
Hello Gina. For deep cleaning instructions for the Air Fry Oven we recommend for you to:
1. Unplug the unit from the outlet and allow it to cool down before cleaning.
2. Remove all accessories from the unit, including the crumb tray, and wash separately. Use a non-abrasive cleaning brush to more thoroughly wash the air fry basket. Accessories are hand-wash recommended. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher.
3. Use warm, soapy water and a soft cloth to wash the oven's interior and glass door, DO NOT use abrasive cleaners, scrubbing brushes, or chemical cleaners,
as they will damage the oven.
CAUTION: NEVER put the main unit in the dishwasher or immerse it in water or any other liquid.
4. To remove tough grease, let sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush.
5. Thoroughly dry all parts before placing them back in the oven.
It's the inside walls and inside oven door. Warm water and soap, and cloth do nothing for baked-on spatter. The racks and trays can be soaked, no problem. It's the inside that is so gross and impossible to clean.
Love how they clean a new clean oven 😂😂
I'm not sure if this is helpful . It is not enough to wipe the surfaces, even with the magic eraser. I don't use the accessories because I don't trust the black coating and the fact that I can't use the dishwasher. Should be a better way or a special product.
Hi Silvia We are sorry to hear this. Please PM us your model number so we can look into this further.
DT200 Series LP3
To best assist you with this please call us at 1-877-646-5288.
Do magic erasers scratch the oven inside?
I’ve only owned mine a year and I called them not long after about cleaning it (same complaint as most of you). At the time they were useless. A year has gone by and now it smells and I used oven cleaner without thinking (might I say even that did not do a thing). Anyway in my research I saw others say they accidentally used oven cleaner and ninja said to call them. I decided to contact them again and they basically pushed it off on the oven cleaner company whom I called and got no human. It sounds like it’s more a fear of the chemical and heating the unit after cleaning. It’s a year old, I may have damaged it and nobody offers advice. 😢
We're so sorry to hear about your experience cleaning your Ninja Foodi Air Fry Oven, Joy! We will forward your idea of creating an easier-to-clean product along to our development team for review. We're so sorry for any inconvenience this may have caused you.
Two thumbs ALL THE WAY DOOOOWN.
We're sorry to hear this. We'd like a chance to assist you. Please reach out to our phone support at 800-365-0135. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your unit with you.
What do i do about it sounding like a 1940s airplane?
Hello. We are sorry to hear that you are having issues with your oven being too loud. To assist you, please call us at 1-800-365-0135, and have your oven with you when you call us. We are open Mon - Fri: 9am - 9pm ET. Sat: 9am - 6pm ET.
Cleaning a clean oven😮
When will this oven be available in the uk?
Hello Slate, thanks for contacting us. We are thrilled to hear that you are interested in our products. We kindly invite you to contact our UK team. Our phone number is 0800 862 0453 (hours of operation Monday- Friday 8 am to 6 pm). You can also get in touch with us via email at ukservice@sharkninja.com. Our British team will be happy to help you -Constanza
Unless you want to wind up with a grease box, don't buy it. Ever.
nothing works to clean this unit. It is impossible to clean the top of the oven without removing the heat elements somehow. Not sure what to do anymore, spent a lot of money on this unit.
Thank you for sharing your feedback with us. We are sorry to hear that you do not like how the unit is designed in regard to cleaning. We will forward your feedback to the correct team for future products.
The back of mine is so dirty, I have no idea how to get it clean, I sprayed oven cleaner on it as well and nothing works. I had to laugh when he open up the door and here is this sparkling clean unit. I wanna see one that has been used!
Thank you for reaching out to Ninja, Carol! We are terribly sorry to hear you are unable to clean the interior of your Foodi Amart XL Pro Air Oven. After every use, we recommend wiping away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge, to prevent grease build up.
@@NinjaKitchenUS Thank you for reaching out. It is not possible to clean the baked-on grease from cooking food with just soap and water after using. I have used "Bar Keepers" cleaner on the back and side and that has helped. The bottom tray is all stained and I tried everything on that. It is the way it is from the material it is made out of. I love how it cooks just not how it looks. The white paint has come off the cooking circles on the right side so I have taped above them with pen what each circle is.
You can clean the baked on grease with just soap and water after use.
Annnnd now how do you clean a used one?
Thank you for reaching out to us, Dawn! The unit should be cleaned thoroughly after every use by following the below instructions.
1. Unplug the unit from the outlet and allow it to cool down before cleaning.
2. Empty crumb tray by sliding it out of the oven.
3. After every use, wipe away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge.
4. To clean the exterior of the main unit and the control panel, wipe them clean with a damp cloth. A non-abrasive liquid cleanser or mild spray solution may be
used. Apply the cleanser to the sponge, not the oven surface, before cleaning.
5. When using accessories, we recommend greasing them with butter or oil, or covering them with parchment paper or aluminum foil before placing food on top. DO NOT cover roast tray holes with parchment paper or aluminum foil. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher.
To remove tough grease, let the sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush.
What if u didn’t clean it every time
Hi Susan, we recommend frequent cleaning to ensure that the oven works efficiently and doesn't build up any debris and grease that can be even harder to clean.
Why is all the lettering on the control panel easily wiping off with a clean wet rag? There’s no reason for that to happen with in a month of buying it. I know of at least 25 other people this has happened to.
We are sorry to hear about this issue. To best assist you please private message us with your name, model number, phone number, serial number, email address, when and where you bought it. You can private message us at facebook.com/ninjakitchen
@@NinjaKitchenUS That's a lie... I called Ninja personally less than a month after purchasing it because the letters were wiped completely off!! They said they could do nothing. We could return the oven or exchange it, but that they can't guarantee it wouldn't happen again. So what good is doing any of those things if they all do that?! You should have stickers or something available to remedy the problem...at the very least!
So in the manual it says not to use foil while cooking because it can cause overh acting and potential fire ...?????? Just a thought that this video shouldn't contradict the safety warning. Also I thought it said to only use soapy water inside for cleaning, no cleaners abrasive or not....
Hello Timothy, thank you for your comment. We completely understand your concerns, and we will be more than happy to resolve your inquiry. We'd like to let you know that we do not recommend using aluminum foil on the crumb tray and on the sides of the unit. Covering the heating elements may cause the unit to overheat. However, you can certainly place it on the sheet pan to make cleaning easier for you.
Please let us know if you have any further inquiries, we will be more than happy to help you.
Why is it my heating elements turn when im wiping them ? Is that normal? Then I just noticed some of the words on the display are wiping off and the fan cover is rusted !! What would cause that ? I am so disappointed right now my husband bought me this for Christmas last year because I wanted it so bad but it has been one thing after another. Not to mention it is a pain to clean. 😔
We are sorry to hear about this issue, Tracy. We are more than happy to assist you with your oven! Please private message us with your model number, phone number, serial number, email address, when and where you bought it.
That oven is more work than awesome
We're so sorry to hear that, Abraham. If there's anything we can do to help, please reach out to us via PM on our Facebook page here: spr.ly/6059MgFSF
@@NinjaKitchenUS Yes, you can recommend a way to clean baked on spatter from this oven. your video shows an oven that has never been used.
To all posting on here, the responses you all are getti g from Ninja is the old corporate play book "we are so sorry to hear of this issue, please call 1-800# and talk to a tech to let us help"...makes it look like they're doing something, concerned....but when you call they have no resolutions....just a way to "appear" they are helping.🤦♀️
My crumb tray cannot come out. Since I have gotten this item I can't take off the darn thing.
Thank you for reaching out to Ninja. We are so sorry you have been unable to remove the crumb tray. To better assist you, please call Customer Support a t1-877-646-5288 with your model ready. We are open Monday to Friday, 9:00am - 9:00pm ET, as well as Saturday from 9:00am to 6:00pm ET.
umm yea, soap/water ain't gonna cut it for the insides of my Ninja oven. Anyone try vinegar/baking soda?
Is there any ACTUAL video on how to clean it? Specifically the back of it all around the fan? Cause like many people have written before, this won't help. We have had ours for less than a year, the exact same from this video, and it is quite impossible to clean. You cannot expect people to spend 1h to unplug and scrub clean their oven every single evening after eating...
Thanks for your comment. This video is the only that actually explains how we recomend to clean it, we recommend to deep clean inside the oven using warm, soapy water and a soft cloth to wash the oven's interior and glass door, we do not recommend to use abrasive cleaners, scrubbing brushes, or chemical cleaners, as they will damage the oven.
The WARM SOAPY water DOES NOT WORK! Tried emailing and no response. I have only had mine for two weeks and the oven is covered in strains. I have tried everything and it's filthy.
We're sorry to hear about your experience, Erom. To best assist you with this, please reach out to our phone support (800-365-0135) or chat team (spr.ly/6052OO7d8, click the green chat button in bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
@@NinjaKitchenUS Nothing works. Your wipe down with warm soapy water is good for something new and has never been used. Very disappointed. I do love my Ninja. But it is uncleanable as designed!
It is impossible to clean this oven once it has cooled down with soap and water and its a complete waist of time phoning the help line, they are as useful as a chocolate tea pot!
Question for Ninja - so what happens if you scratch the surface?☹☹ I suspect you would have a clean oven with a slightly scratched surface but an oven that still works and is hygienic.
We understand your concerns, John. We recommend using a non-abrasive sponge to avoid scratching the interior, as it may cause a risk to rust. With this said, you can use baking soda and vinegar to clean the interior, but only with a non-abrasive sponge.
@NinjaKitchenUS it does not work. Read the comments
With Ninja responding to cleaning queries by limply saying they can only suggest trying a damp cloth, (which they accept won't work), it's clear tgey are really admitting a fundamental design fault.
Hence, if you want an oven you can clean properly, DON'T BUY THIS ONE!
Having said that, we did, and for very limited purposes, it's quite good. But we would never use it for anthing messy, like air frying, as we know it would be uncleanable afterwards.
Pity.
I LOVE MINE BUT IT WOULD BE GREAT IF THEY MADE NON-STICK OVEN
Hey there, thanks for your feedback. We'd pass your suggestion to our team for further assessment.
How to clean the heating elements?!!!
We recommend to use a soft cloth and warm soapy water to washed out the inside. Do not use abrasive cleaner, scrubbing brush or chemical cleaner. Also do not put the oven in a dishwasher or immerse in water.
@@NinjaKitchenUS is there any way to take the heating element out? It looks like they should disconnect, but I can't figure out a way how.
How doe you clean the bottom elements?
I'd like to know this as well🤔
We are happy to assist you with this. We recommend using warm, soapy water and a soft cloth to wash the interior and glass door. Do not use any abrasive cleaners, chemical cleaners, or scrubbing brushes, as they will damage the oven.
@@NinjaKitchenUS how do you clean the heating elements on top and bottom??? You did not answer the question>
@@lindaholley3368 That's what I want to know; and I can't find an answer anywhere. All it says in the troubleshooting section of the manual is to run a "toast" cycle on shade 7 with accessories removed; "this will burn off any additional grease on the heating elements that are causing smoke"
@@donnaliberto8142 do your top elements moves easily/spin when trying to wipe em down?
THIS OVEN IS IMPOSSIBLE TO CLEAN!!! If I had known how difficult it would be clean this thing, I never would have purchased it. Over time, this can become a fire hazard. In my opinion, this product should be recalled and buyers should get their money back!
Hello Fran. We are sorry to hear that you are having trouble cleaning the Air Fry Oven. To assist you regarding this please contact us at our live chat at spr.ly/6057OZOFL, or call us at 1-800-365-0135. Please have your oven with you when you contact us. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
@@NinjaKitchenUS This product is inferior and I have already tried several methods to clean it. I’m confident that any assistance you provide will not have a positive result unless you are planning to send me a new oven that CAN BE CLEANED.
@@franmeyer5218this is what I was hoping for since mines a year old, nope. Like you said a fire hazard because the grease does not come off at all. My walls and roof of the oven were black and charred and grease (and I don’t cook greasy things). When it started to smell like burning I decided to try another clean and used oven cleaner without thinking. I love ninja but I won’t be buying from them again. Once this one is declared not safe to use I gave another brand in mind that looks easier to clean. I just hate that I paid almost $400 and in a year it might not be safe.
Too late. I already ruined the inside of mine by using a spray oven cleaner. It ruined the inside finish. Oh well!
We're very sorry to hear this happened. We hope you decide to go with Ninja again.
OKAY ninja - thanks for the video on how to maintain the oven. But how about a tutorial for us smooth brain normies who use it for a year straight and now its mega nasty
Thanks for reaching out, Connor! If you're experiencing stuck on grease/residue we'd recommend creating a paste with baking soda, and hot water. You can apply it to the affected area, and leave it to sit for a bit. You can then use a damp cloth to remove the paste from the affected areas.
Don’t do the baking soda. It ate away at the metal and now my oven stinks like metal and grease. Cooks right into the food
Where did all the replies go. They are "hiding". I cleaned my Foodi 8 in 1 with baking soda. I don't recommend it. What a mess! Next time I'll just toss it and buy a new one. These ovens definitely needs to be self-cleaning.
Hello Sonya! We are sorry to hear about this issue. We hope you will try the Air Fryer Oven again in the future, and we will forward your feedback to the correct team for future products.
This didn't explain how to clean the inside of the oven itself?
Great question, John, you can find the deep cleaning steps below:
1. Unplug the unit from the outlet and allow it to cool down before cleaning.
2. Remove all accessories from the unit, including the crumb tray, and wash separately. Use a non-abrasive cleaning brush to more thoroughly wash the air fry basket. Accessories are hand-wash recommended. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher.
3. Use warm, soapy water and a soft cloth to wash the oven's interior and glass door, DO NOT use abrasive cleaners, scrubbing brushes, or chemical cleaners,
as they will damage the oven.
CAUTION: NEVER put the main unit in the dishwasher or immerse it in water or any other liquid.
4. To remove tough grease, let sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush.
5. Thoroughly dry all parts before placing them back in the oven.
I'm sorry but this video is soooo not true. I'm just laghing looking at you with this brand new ninja and with that soft sponge. This ninja is amazing. I love it! but don't tell me is easy to clean because is impossible. Is absurd!!! Please make a real video!!!!!!!!!!!!!!!!!
Thank you for your feedback regarding this video, Pamela. We've forwarded this off to the appropriate team.
My oven is stained even if I wipe after every use.
Hello Murielle. We are sorry to hear that you are having trouble with the Air Fryer Oven. To assist you may you please provide us with your model number?
So STUPID. this oven is impossible to clean and watching this random person wiping a clean one isnt helping.
Your feedback is greatly appreciated. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for future considerations. Additionally, we’ve built our very own Facebook community to provide you with a space to exchange recipes, celebrate your cooking journeys, learn tips and tricks, and make new “Foodi” friends. If you have questions, need help getting started with your Foodi products, or are looking for inspiration - this is a great place to explore. Become a member by visiting spr.ly/6056t3efr.
came here to see if there were better insights on how to clean this, instead found out tons of people are having the same issues with the button labels coming off. Anybody elses sheet pans warped as well? Always washed mine by hand & used foil liners if anything, but they'll buckle/tweak kinda violently during cooking and occasionally launch food everywhere.
Going to try a soft brush and some peroxide/baking soda paste.
Hi there! We're so sorry to hear that you're having trouble with your Pro Air Oven! We'd like to help. Can you please send us a PM over on our Ninja Kitchen Facebook page with your model number, when and where you purchased it, and the serial number? spr.ly/6051KsIdL
Great video, thanks alot.
You're very welcome, David!
Like any oven once anything is baked on it is a lot of work to clean. Oven cleaner with a lot of rinsing is the only way.
Do NOT use OVEN Cleaner. I just did and it ruined the finish now it looks 10 times worse than when I started. Definitely needs new interior panels or a new ninja.
I have solved the cleaning problem. I put the oven in the back of my car and drove to the local recycling place. I then threw the oven in a skip. Problem solved!
Hello Meols! We are deeply sorry to hear about your experience. We will take your feedback on board, and pass it along to our team. If further help is required, kindly don't hesitate to contact us privately!
Yes, that's where ours is going.
The impossible to clean oven. Then dies just outside the warrenty.
Can’t be cleaned ,, tried everything , video shows how to clean trays ,, but inside is the problem, thank you jokers , pass that on to your team ,, very disappointed
Captain obvious … how about the inside?
You can use warm, soapy water and a soft cloth to wash the oven's interior and glass door, DO NOT use abrasive cleaners, scrubbing brushes, or chemical cleaners, as they will damage the oven.
@@NinjaKitchenUS
How about this…. On your next model make the inside using as much non-stick technology as possible (like the non-stick tray and broiler tray)? I’d pay an extra $50 for that feature!
Thank you so much for your suggestion! We will pass it along to our team.
This unit is impossible to clean. The crumbs try feels like non stick but it’s not. Grease spot in the tray won’t come off just after one use. Grease burn everywhere within the unit. It would not come off !!!
Thank you for reaching out, Catherine! We're sorry to hear about this situation, and we'd like to invite you to create a solution with lemon juice and baking soda, apply it on the part you want to clean and let it sit for 15 minutes. Remember not to place this solution on the heating elements as it might damage them. After that, scrub the unit with a nonabrasive sponge to remove the residues. Hope this helps!
@@NinjaKitchenUS I tired. It takes hours to get the drip tray clean after one use . It’s very hard to clean. Is the drip tray suppose to be non stick? Even Lai simple stainless is easier to clean.
You can scrub this thing and it stick like crazy.
Do you have a replacement accessory for sale ?
We would be happy to assist you with your Ninja Foodi XL Air Pro Oven, Catherine! To better assist you, please private message your model number, serial number, 4 digit date code from the metal prong of your plug, when and where you purchased it spr.ly/6051KTxLz. As well as your phone number, email address, and physical address.
Ninja recommends this after EVERY use of the air fryer. Unacceptable. Ninja products are notoriously difficult to clean. Definitely not worth the time. The cheaper alternatives are much more forgiving.
Hello Anonymous. We are sorry to hear that you are having issues with cleaning your oven, and the recommended cleaning steps. To assist you regarding this, please contact us Facebook at spr.ly/6059PiqJh, Twitter at spr.ly/6050PiqK6, or Instagram at spr.ly/6051PiqKB.
Can you turn the music down a bit. It’s really hard to hear him over it.
Hi Shara, thanks for reaching out to Ninja Kitchen. We truly appreciate you bringing this to our attention. We value any feedback that we receive from our customers, as it helps us grow as a Company. Please be sure that we will forward your feedback along to our marketing team for them to review this situation and take it into account for future references.
Have a great day!
Disappointed in how dirty oven gets without a real way to properly clean it. Warm soapy water does not work
We're sorry to hear that, Basimah. Warm, soapy water and a soft cloth would be all we'd recommend for the interior, as abrasive cleaners, scrubbing brushes, or chemical cleaners will damage the finish. We will pass along your feedback to our team.
Really bad design it's really hard to clean. my house oven is easier 😫 to clean then this oven my $40 air fryer it's so easy to clean and I bought this ninja oven as an upgrade. I was so wrong when you have to use a steamer to clean a counter top oven now in this age thats a big no 👎👎👎👎👎.
I got mine about 6 months ago, with in two uses the labeling on the controls literally wiped off. Now with use my whole house fills up with smoke because the heating elements on the bottom of the unit, above the tray, seem to catch everything. I am absolutely not happy. I have spent a lot of money on Shark/Ninja products, and I have to say this is the worst experience I have had. Very unhappy long time customer.
We are very sorry to hear about this. To best assist you with this, we ask that you reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
I'm having the same issue with the lable, and smoking and to top it off.. after making my daughter her pizza roll on baked... The pizza rolls has this weird chemical smoke taste... I need help... Only had the oven for 4 months..
We are truly sorry to hear about your experience, Omega. To best assist you with this, we ask that you reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
yeah...considering we use this thing 2-3 times a day, this is not realistic. We clean it 3-4 times a month. And its still full of brown grease now. They should revisit the design of this so the interior panels can be easily replaced after a while.
We're so sorry to hear you're experiencing this issue. We'd be more than happy to look into this for you. Please call our customer support at 855-520-7816. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model with you.
I finally had to use easy off. Do NOT leave it on for more than a few seconds like 5. wear gloves
All Ninjas responses are bullshit This is not a cleanable product It is the 3rd Ninja Product we have purchased and it will be the last The fryer function is not well thought out , the fan gets funky with 2 uses 250 for this, I could have had a steak at Peter Lugers and had change CRAPOOLA!
Bro, we need some more realistic directions, for those of us that DO NOT wipe down every time.
Still need to know how to clean this AFTER you’ve used it. I cannot get any grease off. It stinks and makes our food taste bad. Ugh!! Waste of money
We're sorry to hear about your difficulty with cleaning the unit, Amanda. After every use, wipe away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge.
Ain't this some bullshit, lol. How to clean a brand new, never used ninja foodi oven 🤦♀️.
Thank you for your feedback. We will forward it towards the correct team for future advertisements.
Yes I looked and all of you have basic cleaning but not one has the cleaning of fan blades or how to actually get in to do it. Just another video telling very little but the obvious.
Greetings, Granite! We are sorry to hear that you are having trouble cleaning the Shark XL Pro Air Fry Oven. While we do not recommend washing the fans directly, you can find our deep cleaning steps for the oven by going to spr.ly/6056P2WIa.
The music is too loud
Thank you for your feedback, Katie. We will forward it to the correct team for future advertisements.
This video is not helpful at all..
Hello, thank you for your message! We're sorry to hear that this video did not help you, but we are more than happy to answer any additional questions you might have to help you clean your unit. Just let us know your inquiries, we will be looking forward to hearing from you!
The impossible to clean oven.
Hello, teresamoore4126. We are sorry to hear that you are having trouble cleaning your oven, and it no longer working. To aid you with this, please contact us via Facebook at spr.ly/6051ZtCwT, Twitter at spr.ly/6054ZtCwn, or Instagram at spr.ly/6055ZtCwX.
Even I can clean a "clean" XL.
yaa, this video is not helpful
The fan (both that grill and the fan blades behind) will evenutally get covered in baked on grease. And off to the sides, those recessed corners as well. And soapy water, a vingar/backing soad mix (that one actually made things worse) wont clean it off.
This thing is great, but the design was not made to be cleanable.
Hello, D Luniz. We are sorry to hear that you are having issues with cleaning your air fry oven. To assist you regarding this, please contact us via Facebook at spr.ly/6059udza5, Twitter at spr.ly/6051udza9, or Instagram at spr.ly/6053udzac.
This doesn’t work
The unit should be cleaned thoroughly after every use. Cleaning is made easy with the following steps.
1 Unplug the unit from the outlet and allow it to cool down before cleaning.
2 Empty crumb tray by sliding it out of the oven.
3 After every use, wipe away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge.
4 To clean the exterior of the main unit and the control panel, wipe them clean with a damp cloth. A non-abrasive liquid cleanser or mild spray solution may be used. Apply the cleanser to the sponge, not the oven surface, before cleaning.
5 When using accessories, we recommend greasing them with butter or oil, or covering them with parchment paper or aluminum foil before placing food on top. Do not cover roast tray holes with parchment paper or aluminum foil.
Hi Andrew! We're so sorry you're having trouble cleaning your XL Pro Air Oven. Here are some additional steps for a deeper clean:
1. Unplug the unit from the outlet and allow it to cool down before cleaning.
2. Remove all accessories from the unit, including the crumb tray, and wash separately. Use a non-abrasive cleaning brush to more thoroughly wash the air fry basket. Accessories are hand-wash recommended. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. Do not place roast tray, sheet pan, or crumb tray in dishwasher.
3. Use warm, soapy water and a soft cloth to wash the oven's interior and glass door - Do not use abrasive cleaners, scrubbing brushes, or chemical cleaners, as they will damage the oven. Never put the main unit in the dishwasher, or immerse it in water/any other liquid.
4. To remove tough grease, let sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush.
5. Thoroughly dry all parts before placing them back in the oven.