It’s a relief to see I am not the only person struggling to replace the filter cartridge. In my case, I think the location of the cartridge holder is the biggest issue. To access it I need to stand on a ladder and also take off my glasses, as otherwise I bang them on the side of the fridge. Then I can’t see to actually do the job. Now I’ve fiddled with it enough that I think the cartridge holder is not in the right position for me to be able to put in the cartridge and get the job done. GE, please rethink this design!
I went to replace and didn't have the filter swung out far enough and thought you had to twist at that point. It came out after that. Tried to get it back in and it wouldn't go, so I dug out the instructions. Every other filter from other brands usually have it twist/screw in, and seeing this I noticed the tab broke off and thought it was stuck in there. It wasn't, I found it on the floor. I figured out that I hadn't swung it out enough and used a screwdriver to move the socket over to the full open position. This is the crucial part of the instructions, everything is easy if you swing it out all the way. Doesn't make it not a dumb design, but more emphasis needs to be placed on it. BTW, GE, making a filter this expensive and proprietary is the biggest douche move you can do with wear parts.
Very Helpful video but it took me over 2 hours to figure out how to change the filter for the first, the directions on the manual are way different. This video is what helped me figure it out. It should not be this complicated to change a water filter.
Hello my fellow frustrated GE water filter replacement friends! Here is the solution that worked for us after 2 hours of struggle. The challenge is to make absolutely sure that the old filter is open all the way to 45 degrees before removing. The filter can be removed even if it has not been opened to the full 45 degrees. The new filter will not align if the old filter was removed before being opened to the correct position. To resolve the issue a small flat head screwdriver was used to gently move the filter connection opening to the right. Be very gentle moving the opening. Once in the correct position the new filter will install with a firm push to seat properly. Once installed swing new filter back to operating position. We hope this is helpful. It worked for us.
Thank you so much! I was getting so frustrated watching the woman in the video easily replace the filter, why couldn’t I do it? I’m so glad you figured it out and shared it here.
Thank you. After an hour of frustration I was able to change the filter. I was already thinking of that fix but was afraid I might break or damage the plastic.
I hope the engineer that designed this filter interface has been fired. This is the most stressful filter change ever. Doing exactly what this video says to do, in addition to reading the instructions, I still managed to break the plastic tabs on the filter, ruining a brand-new $50 filter. In addition, the broken piece is nowhere to be found and I worry it's lodged somewhere inside the manifold assembly. So no I worry that the plastic shrapnel will some day block the water from coming out. Way to go GE.
All so they can monopolize the filter business! I thought that sorta things was illegal. Then again, support enough war crimes with materials, and you don't have to worry about puppets meddling in your business.
GE- you HAVE to do better on the price of these filters! $55 for something that is entirely too difficult to replace, is ridiculous. Putting these in and out should be incredibly easy (especially for older people), but it's just not.
I will never ever buy a GE appliance again..inserting the water filter is beyond ridiculous… the instructions are horrible, trying to align the stupid tabs ect..I will never recommend GE.. I’ve read the instructions and viewed the all the U tubes..
@@joleee1308 Even after I quit trying to twist the filter (which the instructions with Amazon's Blue Max filter specify), it took me several tries to seat the filter.
So I bought a top of the line GE package. In the past I've always bought the cheap stuff to save money. Incredibly frustrating to force me to replace a $65+ cartridge every 6 months. And my dishwasher gurgles so incredibility loud when it drains and my convection fan is very noisy almost unusable and we have replaced a tri-burner on the stove top. I'll never get a GE appliance again.
They must hire appropriate model to stand and install. At 5'2" and 80 yrs old, I must stand on ladder to "attempt" to replace. It must be proper size [short 1 stepper] or you're too tall to bend and work with replacement. Though I like everything else about the French door GE that I have, everything the filter is more than maddening and I've certainly told my 4 children, all 24 of their cousins, all my extended in-laws on both or our sides to step away, step far away from GE refrigerators. My double oven-fine so far; my gourmet range top - another disaster. Within the first 3 yrs of purchases, have had to buy replacement burner knobs and need them again. If one tries to wipe clean the range top, in that same amount of time you will lose the printed directions of positions. How can a corporation in good conscience and at the price charged, sell such a product. Why did our parents and grandparents appliances last 50-70 years. Apparently their good quality did not sufficient coin to the company profit drawer. One small pro feature, a poor person cannot afford this "quality" frig & rangeso they will not have the. same problems.
I would suggest GE to have number instructions and showing how to specifically put the new water filter in step by step for those people who are elderly and need visuals. I am also frustrated with the new water filter as well GE. I am getting ready to go grab a hammer.
I bought a new GE RPWFE water filter for my GE Refrigerator. It is not made the same as the old GE RPWFE water filter. The end that fits in the refrigerator is made differently. Will this water filter still work in my refrigerator.
The last time (fourth time) I replaced the filter, I still followed my previous written instructions to "Line up word "BACK" on the back and TWIST to the left." This has always worked for me, but with the new filters I am wondering what has changed since I can no longer do it with previous instructions that worked!
Thanks for this - especially the reset after replacing the filter. Previously I had to put it in and take it out multiple times for the reset to "take". GE needs to rethink this interface; it is poor.
I spoke with a rep from GE and after several tries to correct not being able to get the screen to clear, she had me move the fridge out and unplug it for 30 seconds. Just so simple! It worked and no need for a repairman.
Hi there! It's wonderful to hear that you were able to get your issue resolved without the use of a repairman. If you have any other questions, please don't hesitate to reach back out. Thanks for being a part of the GEA family! -AT
One design adjustment that might help is if the compartment into which the filter goes were clear so that we could see if we had everything aligned properly. I was finally able to get the new filter up into its compartment and secure it with a twist to the right but it seems wobbly and maybe not as properly lined up as it should be. The water dispenser is working, though, so I will hope for the best. The whole process was more difficult than the instructions led me to believe it would be.
Have the GE Profile refrigerator for about 6-7 months. Filter change light came on, removed old filter and installed new one, no problems at all. Super simple.
This water filter is a snap to install but ONLY if the gray receiving unit is rotated outward when you take the old one out. There is a design flaw. The old filter will easily come out if you pull it without rotating the filter outward, but that leaves the gray receiving part in the wrong position, so the new filter will NEVER fit in place until that gray part is rotated. We used a flathead screwdriver to gently twist it.
Thank you for your feedback it is very much appreciated. We always recommend following the recommended instructions and rotating the filter outward before pulling it out.
Inside my refrigerator there's a sticker with the model number and serial number and a QR code. The code linked me to my owners manual, which directs an installation of this filter that is different from the video. This may be your problem. This video is not accurate for placement of all RPWFE filters! With my fridge I had to insert it with the "front" up at the top, then turn it clockwise! (the video clearly says NOT to turn it). I hope this helps you!
On my model PYD22KYNFS French Door refrigerator, I have to unlatch and swing the cover out fully, to about 45 degrees from the closed position to remove the filter. Even though my GE manual says to rotate the filter counterclockwise then pull out to remove it, that is wrong. I have a gray (not black) cartridge holder - the plastic piece that the nozzle on the filter inserts into. Using the instructions that come in the box with each filter, I simply pull it straight out, I don't twist it.That works every time, and very smoothly. With the new filter I line up the word FRONT, push it in without turning, and swing the filter back to its operating position. Then I close and snap the cover shut. It works perfectly and doesn't take much effort. The video is misleading when it shows the word BACK toward the front (they meant to say that is not the way to do it, but they were not very clear), so don't do it that way! I have more difficulty remembering to not follow the manual and use the instructions that come with the new filter than anything else.
I just bought my refrigerataor in September. The icemaker and the water quit working in January so I bought a new filter RPWFE and installed it with no problem, but the ice cubes are extra small and the water steam is so small that it takes a long to time fill an 8oz. cup. What can I do to fix it? Is there a reset button that I should have used? I sure hope there is an easy way to fix it.
I am having a hard time to replace the water filter on my GE, this is the 2 nd time I replace it, but thia time the filter is not swing back, and I dont know whats happend, but I will return it if it still not fit in, and I order it original from GE, not from others.
Notice at 0:59 you see the word FRONT is facing interior of refrigerator. At 1:20 be sure the word BACK is facing you, so it swings back toward the outside of refrigerator.
I cannot get the new filter inserted! It is Sunday GE office closed and I have company coming!! I can't even get the by pass inserted!! GRRrrrrrrrrrrr!!!!!!
My new microwave vent turns on immediately when turning the microwave on to cook. There's no heat at that time. Is that normal? It is not turning on in response to heat. I cannot turn it off . It is noisy.
How do you flush the new filter out or bleed air out of the lines if you don’t have a water dispenser? I have an ice maker in the bottom freezer and NO water dispenser in the door. Model # GNE29GMKBES
There is no way this filter can be removed and replaced with a gentle pull or push like this video shows. Redesigned but not for the consumers benefit, these filters have a little tab snaps off when you pull the filter from the socket so don't think you're going to be able to insert your new filter easily and check it because when that tab breaks you’re forking out another 50 bucks to GE. I've had my GE refrigerator for three years, and I never had a problem removing or installing a GE branded water filter until now. Worst decision ever buying this GE refrigerator I will never purchase any GE kitchen appliances again between filters that go by time and not the amount of water used to constant condensation inside the fridge and an upper ice maker that creates one big ice ball and just because I'm here their stoves suck too.
Hi Rick - I'm sorry you've had these issues with your refrigerator. If you'd like to email us at eResponse@geappliances.com with your information, we'll be glad to take a look. Thanks -CC
Hello RIck, I followed the instructions, and mine came out fine. I installed a new filter, and as indicated, and it worked perfectly...Try again.. This video is very helpful as well. I watched it before, attempting to replace my filter...presto, and that was that... Good luck..
Well after flooding my refrigerator and struggling to get the new filter in , i am going to by pass the thing and just get some ice i hope. Just awful.
First off, the filter does NOT come out without super strength effort. Now we can't get the new $55 filter back in. It does not fit. My sister is getting ready to use a mallet!
Hi Judith - I'm sorry your sister is having difficulty replacing her filter. Please tell her to be sure the filter is facing the right direction and that the word 'Front' is facing forward. Thanks -CC
Carol, We are sorry to hear you are having issues. It shouldn't be that difficult. Please reach out to GE Consumer Service at 1-800-432-2737 or you can schedule an appointment online. genet.geappliances.com/eService/Service/productSelection?Login=Guest JW
I have been changing the filters on my refrigerator for 3 years now and today I thought I would lose my mind! I finally went to the troubleshooting before I cracked something off and found this: "If the white and gray parts on the filter housing inside the refrigerator are misaligned, the filter is prevented from being properly inserted into the housing. To correct this: Insert something round (for example, the handle end of a wooden spoon) into the white portion of the manifold in the filter housing. Note: Do not insert anything sharp inside the filter housing such as a screwdriver. Move the end of the wooden spoon in the filter housing toward the opened filter cover in order to match up the white and gray portions. Remove the spoon and the filter can now be inserted." It solved my problem!
Thank you, I was having a terrible time getting the new filter to fit. This wooden spoon thing worked and also I found out to not twist the filter as the manual says, just insert with front facing out. Whew, saved a repair call.
Hey there Diane. We’re very glad to hear the video was helpful for you, though we regret that you have some concerns with the water temperature - we know that may be worrying. If you were running water for a few minutes as part of the filter replacement process, it’s possible the water in the chilled section was depleted after the first pitcher and the next few pitchers of water hadn’t had enough time to chill. It can take some time for the water to chill again if the tank has been depleted. We hope you now have chilled water again! But if you’re still having an issue or have any other concerns or questions, you’re always welcome to reach out to us with a private message over our social media (such as our Facebook or Twitter) and provide your model and serial numbers. We can certainly look into this further if necessary. We’re happy to assist any time, and we wish you all the best! -SG
This filter is created so that it can't fit into the housing incorrectly. Unfortunately, it is not created with anything that will help you fit it into the housing correctly! It's just hit or miss every time. If GE employs ergonomic engineers, they are not doing their jobs with this filter/housing. How about adding something to the end of the filter that glides the filter into place? What we have now is simply a bad design.
It's 3 years later now but nothing has changed! Still struggled for many hours to fit in the filter until I decided to buy a new set of filters. Same problem. No more GE refrigerators for me!!!
I leave for the winter months so my refrigerator is never used. When I return the monitor tells me the filter needs to be replaced. At $50. a piece I don’t want to purchase another new filter! How can I reset the filter?
So what about models like the GNE26GSDCSS that don’t have a water dispenser to run water through. It only has an ice maker. So who to I bleed the air out?
These directions about front facing out are confusing. With the door and filter holder pulled open, when you install the filter, the BACK is what faces you. Install it so FRONT is out once you push the filter back against the wall NOT while the door and holder are pulled out to remove the filter.
Hi there, Thanks for taking the time to reach out! If you've got questions or concerns about your appliances, know that you're always free to provide your complete model and serial numbers along with any questions/concerns you may have; we're always happy to help out. All the best. -MS
Dear GE we're going by the your video-maybe watch & see where we're lead astray? BTW-where in the video does this "mythical alignment" occur? It's alluded to but not demonstrated. She NEVER pointed to the word "Front" when announcer spoke only to the Red rectangle. Which she positioned at 12 o'clock [⭕️video commentary] which promptly rotated the word "Front" 90d Right & Inward toward the back of the fridge [⭕️video commentary]. The word "Back" would then face toward the RFID reader. What validation tools does GE quote/show to prove correct alignment? [The word "Front" on the cartridge only faces outward twice-where I can read the word. 1st-Prior to swinging the cartridge out for replacement & 2nd-after install prior to closure of compartment door. Perhaps GE defines inward, outward, front, & back differently😅
Go to: GE refrigerator water filter won't fit in holder FIX, How to RPWFE, 28,097 views Jan 31, 2021 on UA-cam - worked like a charm and saved my sanity!!!
NK Blödmann Trying to get your attention. I know I started nodding off myself so they had to “hey!” me back to consciousness so I cold finish the video.
@@geappliances worst filter. go fix the problem instead of picking to comment only on positive comments. I hope the engineer that designed this filter interface has been fired.
I have purchased this filter for my GE fridge and it is the correct filter .... the problem I'm having is that it does not appear that the old filter will swing out, nor does it appear to be made to swing out without breaking something ... in no case does it swivel as it appears in the video.
I just connected the water supply to my PFE28KYNCFS refrigerator/freezer but the "replace water filter" light will not go off. Th filter has never been used! I have removed and re-installed the filter several times and have checked for leaks and proper alignment but the light refuses to go off. There is no re-set button. What am I supposed to do? The owner' supposed to do? The owner's manual says nothing relevant.
I just bought three new filters, which are a bit different than the old style. I replaced one today with no problem but now my water dispenser will not work. It gives me a message, " Replace water filter Dispenser off" I have had this frig for 5 years and NEVER had a problem with replacing filters every 6 months until now. HELP???
Hi Cindy. I am sorry to hear of the concern. We are glad to help. Check the filter area for leaks on or around the filter. If there is a leak, in most cases pulling and replacing the filter will resolve the leak. Also, when the filter is correctly installed, the word "FRONT" will be showing. If "BACK" is showing, then reverse the filter reinstall. This should resolve the concern. Thanks, RF
I'm having the same problem right now! I just bought 3 new filters- which I've successfully changed in the past- and I've been fighting with this one for about an hour! It goes in, I run about 2 cups of water out and then it stops and gives me the same message. "Replace Water Filter. Dispenser OFF". Then I put the old one back in and it works just fine.... take it out put the new one in, runs a little bit of water out then quits. This is ridiculous! Especially since I've done it before. Now I have to call service to help with a stupid filter? I HATE this fridge!@@geappliances
8 місяців тому
My new filter only seats when the “Front” label is facing up & not to the side facing outward. Then closing the door is difficult & filter comes unseated. What’s wrong?
Hi there, Sorry to hear about the filter installation issues you've been having. Have you checked to see if the filter housing or the filter itself is damaged at all? This could cause installation issues. If you continue to have difficulty, please PM/DM us on Facebook/Instagram/X with a video of the issue and a copy of our conversation here. If you can also let us know where you purchased your filter from and the complete model and serial numbers of your refrigerator, that would be helpful too. If you need help locating your model and serial numbers, you can click here: spklr.io/6054Wzd6 Hope this is helpful! -MS
The thing won’t twist out. When I have it aligned, the “front” to the front, the filter sticks out. If I twist it to the right, it seems to pop in but it won’t swing left up again the side of the fridge. Not sure what to do. I bought an expensive $55 filter that I can’t install. The mechanism it goes into does not seem to be broken. It just won’t swing and I don’t want to force it. Ugh! This is frustrating!!!😖
This video does NOT cover the installation of this filter in ALL GE refrigerators!!!! I tried to install mine as the video says, only to get incredibly frustrated! Do yourself a favor and scan your QR code inside your fridge and look up your owners manual that way. In mine the owners manual says to place it with "front" up and push, turn clockwise!
I took the old filter out and no problem. Took it to the store to get a new one and it refuses to go in. Now I have the new and the old one and I didn’t mark which was the new. One is heavy and one is light. I am hoping the light one is the new one, making the heavy one the old one… I hate this refrigerator and I am ready to scream and get rid of it, only two years old! I’m going to take the filters to the appliance store tomorrow and have them show me how to insert it…xxxxxxx GE
Hi, Nancee. We're sorry to hear about the trouble you've had with your filter and getting it installed. If the video above is not helpful, you can find the installation instructions here: spklr.io/6056iqb0 Let us know if you have any questions. - JB
Dear Nancee Gould, Please take a moment and complete our online survey by clicking on the following link: spklr.io/6008iqb2. We look forward to your feedback. To unsubscribe please click this link: spklr.io/6009iqbN
I replaced the RPWFE filter in my GE refrigerator a few months ago and received a message saying to replace only after a few weeks. The process in replacing the filter is also ridiculously tedious.
Hi there. We're sorry that you're having difficulties with your filter. This isn't what we like to hear, and we apologize for the hassle. We hope that this video was helpful. If not, we recommend that you take a look at this article, which gives more information on filters. It can be found here: spklr.io/6053YWjS. Thanks. -AT
I have never had success installing this filter. It is a horrible design and placed way too high to ensure that you have the cartridge at the proper angle for installation, and I'm 6 ft. It's pretty pitiful that a serviceperson needs to come out to install this each time it needs to be changed lest I force and break something. The instructions are vague and each time I constantly worry that I'm applying too much strength and will twist or break something. Turning the filter on the grey unit will strip the screws and there is no noticeable click to indicate that the filter has been properly inserted. Furthermore the holder does not swing fully back to the left so that you can close the cover. I fear that too much strength and pressure applied to the cartridge will cause damage to the cartridge or the holder. 1. An easier way to install the filter is needed. 2. The filter should be in a more accessible place. 3. Less costly filters should be made.
I followed the instructions for removing the filter. That was easy enough but installing a newly bought rpwfe ($50 btw) filter is another story. It doesn’t seem to align right. Frustrating as hell. I guess I’m gonna have to buy a pitcher filter like Brita or zero water. Easier n cheaper in the long run. Thanks GE (sarcasm) I’m gonna have to agree with Rick Jacobs assessment
We're sorry you are having trouble installing your filter, Jorge. Please take a look at our trouble-shooting tips, found in our following link: products.geappliances.com/appliance/gea-support-search-content?contentId=19693 We hope this helps. Thanks, JP
I agree I’m having a hell of time putting it back in it won’t go, let me rephrase I get it in but then when I push it back to the original Position it comes out very frustrating and Hubby not around.
Hello Purolandone - thanks for checking with us. Please see the following link to view the instructions for the water filter: www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-6000027-1.pdf We hope this helps! -NC
GE -- this system is horrible. Shame on you for charging us $40 twice a year when a generic filter is $15. I have defeated your DRM and will never again purchase a GE appliance.
How do you reset a model GFD28GELEDS? It is touch-based, but no touch screen and no labels for filter reset. It simply keeps telling me to replace the filter, which has already been done.
After reading through all of these comments, only a few people have figured out to easily replace the filter. Why can't GE figure out what is missing in their instructions and correct the instructions?
Hello, We're sorry to hear you're having trouble replacing the filter. If you need assistance after watching this video, please send us a private message via Instagram or Facebook with your refrigerator's model number. We'd love to help however we can! -SH
I've now spent two days trying to install the new filter to no avail. I've lined it up exactly as depicted and it won't make a solid connection. When it does make a slightly solid connection, the housing won't close all the way. Also, the replacement has a tab longer than the original, so that could be causing the problem as well. Very poor design, GE.
Hi Jeannie, We're sorry to hear that you're having trouble with installing your filter. Would you mind telling us the model number of your refrigerator as well as where you purchased your filter from? Thanks! -MH
We are very sorry for the issues you are having. Please copy and paste this troubleshooting link in your brower. spklr.io/6050o846 If you still have issues, please reach out to us via a private message on Facebook or X and include your model and serial number, address, email and phone number.
Same here. Mine says “dispenser off” and troubleshooting guide is no help. I have it in correctly even trying another filter in case that one was defective. Did you resolve it?
This is a royal pain! We can't get the new filter back in no matter what we try or how many times we've watched this UA-cam video. We called where we purchased our frig from and they said they get complaints all of the time. I now have to pay for a technician to install a water filter!?!? Come on, GE! Ridiculous!
This has to be the most frustrating operation in history, You had to try to make this so difficult. The filter comes out every time it try to swing it back in to postion. I hate this thing.
I am ready to sell this fridge just because of this poorly designed filter system. I just had to call an appliance repair to come out and install the filter. They will be here tomorrow. Rest assured I will send GE the bill!
Ge thanks. I appreciate how you force us to buy a $50 filter every 6 months. I feel like I have been scammed. I waited to find out what happens when I go past your deadline and sure enough the water doesn’t work. What a ripoff and every 6 months we get ripped off again
If you notice that water is not coming out of the dispenser, this can be due to a clogged or partially clogged filter and other reasons. Please refer to our troubleshooting guide here: spklr.io/6051WIqZ.
This is the most annoying water filter I have ever tried to replace. I'd almost rather buy a new refrigerator than go through this replacement of filter. Way to go GE!!
Hello-We are here to help if you have any questions or concerns. You can send us a private message and include the model and serial number on your unit, so we can look into this for you. Sincerely-DM
I had to go and buy a new filter. With help from a neighbor, the installation was done. Neighbor also mentioned that this was a poor design and also was too much aggravation to deal with.
Hello-Thank you for reaching out to us. If we can help with any questions or concerns, please feel free to send us a private message with your model and serial number on your unit. We are here and happy to help. Sincerely-DM
Hi Rosalyn. We hate to hear you had a difficult time replacing the filter - we certainly always want to make the process of replacing your filter as quick and simple as possible, and we regret any inconvenience caused. Notice of your experience will be sent to our team for review. If it might be helpful, we do have installation instructions available for the RPWFE filter, linked here: spklr.io/6050cMuK . If you’re still having trouble with the replacement process, you’re more than welcome to send us a private message over our social media (such as Facebook or Twitter) with your refrigerator’s model number; please also confirm if the filter you’re using is the RPWFE. We would be happy to assist further, and we’re wishing you all the best. -SG
Hi Dan - I'm sorry you're having a problem installing the filter. You want to make sure the filter is facing the right way - there is a front and a back on this filter (which is marked). If you've purchased an off-brand filter - rather than a genuine GE part - it may not fit. So you may want to check those 2 things. Thanks -CC
@@geappliances We cannot get a GE filter in. It was very difficult to get out of the slot and now we cannot get the filter to "slide" into place. We have it facing the correct way but are having to put so much pressure on it we are afraid we are going to break it. Not sure what to do now.
I genuinely miss the water filters that simply thread-screwed into/out of place. This design is not user friendly, nor is it convenient for my elderly parents.
Be sure you swing the old filter all the way out before removing it or you will not be able to install the new filter !! I found out the hard way.. Lol
My filter popped out when it was back in the “little box, couldn’t rotate grey receptor back out. Called GE, tech told me to use a wooden spoon handle to rotate out, it worked, new filter popped in and stayed that time
The word "FRONT" needs to be seen after replacing the cartridge. Initially, as I didn't study placement of the old one, I thought "FRONT" was going to be at the 12 O'clock position...but no...its at the 3 O'clock . GE would have been better off labeling a cartridge with "TOP" and "BOTTOM" and huge red letters "DO NOT TWIST!" Also color coded markings so everyone aligns the fikter properly. They obviously failed to do a pilot study on this one.
We're sorry to hear that you had problems replacing your water filter. Your feedback is appreciated, as we love to look for ways to make things easier.
2 gallons of water?! That means the light will come on in 3 weeks telling me that I need to replace my water filter again! If you're going to charge an arm, a leg, and your first born child for a new water filter at least you can make one that once installed you only have to run about 40 ounces of water through it and it's ready to go.
Hello, Running the dispenser for about 5 minutes removes air from the system. However, this does not affect the performance of the filter! The filter cartridge should be replaced every six months or earlier if 170 gallons of water has been dispensed or the flow of water to the dispenser or icemaker decreases. -SH
Hello there, We're awfully sorry to hear that you broke your filters trying to install them and understand how annoying that is. Would you mind sending us a DM with your contact information and model number of your refrigerator on one of our social media accounts (Facebook, Twitter, Instagram)? We'd be happy to look into this. Thanks. -MH
This is the worst design that could be imagined. I hope the engineering team that designed it has been replaced. It shouldn't take HOURS to change it and still not be able to make it work.
Hello and thanks so much for reaching out about your filter. We're sorry to hear your having some trouble with your filter. If you need any help, please send us a private message on social media. We're always happy to assist. - JB
GE instructions/yours have unexplained inconsistencies. WHY does the video show her WIGGLING the filter up and down? Why do you at about 1'13secs say to align the top of the filter with the holder by facing the word "Front" outward? She demonstrated no alignment step. [In fact still has the filter well below the top glass shelf] then points to the red rectangle 90degrees to the left of the word Front. AND then immediately turns the word Front 90 degrees INWARD. Exactly how/where does the mythical alignment occur? Validation tools proving proper alignment? No matter what a bunch of people have tried-still says Replace Filter. 7 months GE has left me with a very poor impression of their engineers and products. Tried following your instructions to the letter. Nothing works. My husband's a lawyer and said he's never liked GE products. But I wanted them-fool me once----
Hi Marie, Thanks for commenting, sorry to hear about the issues you're having with installing your filter. When the filter or bypass plug is correctly installed, the word "FRONT" will be showing on the filter and the front label will be visible. If "BACK" is showing, then reverse the filter or bypass plug and reinstall it. You're also free to take a look at the following article for more information and troubleshooting related to an RPWFE filter: spklr.io/6057YG3T We do hope this helps! If you have other questions, feel free to ask. -MS
Hi Dallas, Thanks for reaching out. Hate to hear that you're not totally pleased with your fridge. If you've got questions or concerns about it, feel free to send us a PM on Facebook or a DM on Twitter with your complete model and serial numbers, as well as some more details about your troubles, we'd be happy to review and troubleshoot as best we can. Should you need it, you can take a look at the following page for help with finding your model and serial numbers: spklr.io/6051YGLl All the best. -MS
Hello-Thank you for reaching out to us. We are sorry to hear that you had trouble with your filter change. If we can look into this further for you please send us a private message with your model and serial number. We are happy to help. Sincerely-DM
Omg to replace the filter is HORRIBLE. I bought 2 and neither work tried to get help and had someone read me the directions, then we I asked for someone who knew how to do it she put me on FOREVER HOLD!!!!!, Then I called back and watched the video another person gave me and that didn’t work Horrible service Horrible engineer who designed this…..appears everyone is having problems
We regret to hear you had some trouble and would like to know a little more. Do you mind sending us a PM/DM with the model and serial number of your appliance, and a few details of the issue you're having? We'd like to see what we can do to help.
@@geappliances I don’t mind sending you anything you need but I want to tell you your customer service is horrible. Nobody knows how to replace the filter after I’ve put in two different filters. The message comes back up replace water filter. Nobody at your place knows how to use it and I can see by all the other comments how bad it’s been. The filter I’m replacing is our PWFE for model number PFE28KYNJFS.
We understand your frustration. This is not the type of service we would expect for you to receive. Please send us a PM/DM on our Facebook or Instagram with more information about your experience so that we may forward this to our team and look into this matter further for you.
Isn’t it enough that I’m going through this frustration now you want me to get off this and get on your Facebook page and tell everybody how horrible this is. Just read all of them responses here. All of them are horrible. I told you what my problem is and you’re still making me run through hoops
We want to protect your privacy and would like to get your order information to ensure that you have purchased filters that are compatible with your unit. We do have troubleshooting information about the filter itself but want to make sure it's not the filter causing the error message you are receiving. One thing to check if you have a new, genuine RPWFE filter or the by-pass plug is in place and the Replace Water Filter indicator still will not go away, service may be needed. For service, please schedule an appointment with GE Appliances Factory Service. You can schedule an appointment by going to spklr.io/6056U1sI or by calling our Service Department directly at 1-800-432-2737.
If you're having trouble with your refrigerator's water filter, please send us a private message on Instagram or Facebook with some additional information, so we can assist you.
Hello there, we're very sorry to hear that your #RPWFE filter has not met your expectations. If you need assistance regarding any functionality concerns while using this filter, please send us a private message on Facebook or Twitter so we can look into this concern. You can also let us know if we can help with other questions or concerns. Take care. - PM
We're sorry you feel this way, Butch. If we can be of assistance with regard to any of your GE Appliances, please let us know. We hope we can win back your loyalty again in the future. -NC
It’s a relief to see I am not the only person struggling to replace the filter cartridge. In my case, I think the location of the cartridge holder is the biggest issue. To access it I need to stand on a ladder and also take off my glasses, as otherwise I bang them on the side of the fridge. Then I can’t see to actually do the job. Now I’ve fiddled with it enough that I think the cartridge holder is not in the right position for me to be able to put in the cartridge and get the job done. GE, please rethink this design!
I went to replace and didn't have the filter swung out far enough and thought you had to twist at that point. It came out after that. Tried to get it back in and it wouldn't go, so I dug out the instructions. Every other filter from other brands usually have it twist/screw in, and seeing this I noticed the tab broke off and thought it was stuck in there. It wasn't, I found it on the floor. I figured out that I hadn't swung it out enough and used a screwdriver to move the socket over to the full open position. This is the crucial part of the instructions, everything is easy if you swing it out all the way. Doesn't make it not a dumb design, but more emphasis needs to be placed on it.
BTW, GE, making a filter this expensive and proprietary is the biggest douche move you can do with wear parts.
THANK UUUUU
Very Helpful video but it took me over 2 hours to figure out how to change the filter for the first, the directions on the manual are way different. This video is what helped me figure it out. It should not be this complicated to change a water filter.
Hello my fellow frustrated GE water filter replacement friends!
Here is the solution that worked for us after 2 hours of struggle.
The challenge is to make absolutely sure that the old filter is open all the way to 45 degrees before removing. The filter can be removed even if it has not been opened to the full 45 degrees. The new filter will not align if the old filter was removed before being opened to the correct position. To resolve the issue a small flat head screwdriver was used to gently move the filter connection opening to the right. Be very gentle moving the opening. Once in the correct position the new filter will install with a firm push to seat properly. Once installed swing new filter back to operating position. We hope this is helpful. It worked for us.
Thank you so much! I was getting so frustrated watching the woman in the video easily replace the filter, why couldn’t I do it? I’m so glad you figured it out and shared it here.
Thank you!!! This technique worked after a frustrating struggle!!
I was ready to give up when I found your post. Thank you.
Thank you. After an hour of frustration I was able to change the filter. I was already thinking of that fix but was afraid I might break or damage the plastic.
This 100%! TY!!!
I hope the engineer that designed this filter interface has been fired. This is the most stressful filter change ever. Doing exactly what this video says to do, in addition to reading the instructions, I still managed to break the plastic tabs on the filter, ruining a brand-new $50 filter. In addition, the broken piece is nowhere to be found and I worry it's lodged somewhere inside the manifold assembly. So no I worry that the plastic shrapnel will some day block the water from coming out.
Way to go GE.
All so they can monopolize the filter business! I thought that sorta things was illegal. Then again, support enough war crimes with materials, and you don't have to worry about puppets meddling in your business.
GE- you HAVE to do better on the price of these filters! $55 for something that is entirely too difficult to replace, is ridiculous. Putting these in and out should be incredibly easy (especially for older people), but it's just not.
I just paid $59
@@librariancathy Dang
I will never ever buy a GE appliance again..inserting the water filter is beyond ridiculous… the instructions are horrible, trying to align the stupid tabs ect..I will never recommend GE.. I’ve read the instructions and viewed the all the U tubes..
After multiple tries inserting the water filter, I cannot get the filter maintenance alert screen to go off. Any suggestions?
Me too. Filter is in, door shut and still says filter is off. No water coming out. Ugh
@@joleee1308 Even after I quit trying to twist the filter (which the instructions with Amazon's Blue Max filter specify), it took me several tries to seat the filter.
So I bought a top of the line GE package. In the past I've always bought the cheap stuff to save money. Incredibly frustrating to force me to replace a $65+ cartridge every 6 months. And my dishwasher gurgles so incredibility loud when it drains and my convection fan is very noisy almost unusable and we have replaced a tri-burner on the stove top. I'll never get a GE appliance again.
They must hire appropriate model to stand and install. At 5'2" and 80 yrs old, I must stand on ladder to "attempt" to replace. It must be proper size [short 1 stepper] or you're too tall to bend and work with replacement. Though I like everything else about the French door GE that I have, everything the filter is more than maddening and I've certainly told my 4 children, all 24 of their cousins, all my extended in-laws on both or our sides to step away, step far away from GE refrigerators. My double oven-fine so far; my gourmet range top - another disaster. Within the first 3 yrs of purchases, have had to buy replacement burner knobs and need them again. If one tries to wipe clean the range top, in that same amount of time you will lose the printed directions of positions. How can a corporation in good conscience and at the price charged, sell such a product. Why did our parents and grandparents appliances last 50-70 years. Apparently their good quality did not sufficient coin to the company profit drawer. One small pro feature, a poor person cannot afford this "quality" frig & rangeso they will not have the. same problems.
Make sure the receptacle is fully open to a 45 degree angle before trying to insert new filter.
I would suggest GE to have number instructions and showing how to specifically put the new water filter in step by step for those people who are elderly and need visuals. I am also frustrated with the new water filter as well GE. I am getting ready to go grab a hammer.
I bought a new GE RPWFE water filter for my GE Refrigerator. It is not made the same as the old GE RPWFE water filter. The end that fits in the refrigerator is made differently. Will this water filter still work in my refrigerator.
I CANNOT stress this enough, do NOT twist the cartridge!!!!
Well the instructions in the owner's manual specifically tell you to turn the filter 1/4 turn to remove and install. Hmm?
The last time (fourth time) I replaced the filter, I still followed my previous written instructions to "Line up word "BACK" on the back and TWIST to the left." This has always worked for me, but with the new filters I am wondering what has changed since I can no longer do it with previous instructions that worked!
My filter will not swing out!
Thanks for this - especially the reset after replacing the filter. Previously I had to put it in and take it out multiple times for the reset to "take". GE needs to rethink this interface; it is poor.
I spoke with a rep from GE and after several tries to correct not being able to get the screen to clear, she had me move the fridge out and unplug it for 30 seconds. Just so simple! It worked and no need for a repairman.
Hi there! It's wonderful to hear that you were able to get your issue resolved without the use of a repairman. If you have any other questions, please don't hesitate to reach back out. Thanks for being a part of the GEA family! -AT
One design adjustment that might help is if the compartment into which the filter goes were clear so that we could see if we had everything aligned properly. I was finally able to get the new filter up into its compartment and secure it with a twist to the right but it seems wobbly and maybe not as properly lined up as it should be. The water dispenser is working, though, so I will hope for the best. The whole process was more difficult than the instructions led me to believe it would be.
Have the GE Profile refrigerator for about 6-7 months. Filter change light came on, removed old filter and installed new one, no problems at all. Super simple.
Probably going to have to hire someone to change it.. thanks a lot...
This water filter is a snap to install but ONLY if the gray receiving unit is rotated outward when you take the old one out. There is a design flaw. The old filter will easily come out if you pull it without rotating the filter outward, but that leaves the gray receiving part in the wrong position, so the new filter will NEVER fit in place until that gray part is rotated. We used a flathead screwdriver to gently twist it.
Thank you for your feedback it is very much appreciated. We always recommend following the recommended instructions and rotating the filter outward before pulling it out.
im losing my mind trying to install this filter!!!!!!!! its literally impossible and guess what its quarantine time so im gonna have NO WATER UGHHH
There are some UA-cam videos on how to change filter
Inside my refrigerator there's a sticker with the model number and serial number and a QR code. The code linked me to my owners manual, which directs an installation of this filter that is different from the video. This may be your problem. This video is not accurate for placement of all RPWFE filters! With my fridge I had to insert it with the "front" up at the top, then turn it clockwise! (the video clearly says NOT to turn it). I hope this helps you!
Agree, miserable design. Get a bypass filter and give up. That’s unfortunate but we are done.
On my model PYD22KYNFS French Door refrigerator, I have to unlatch and swing the cover out fully, to about 45 degrees from the closed position to remove the filter. Even though my GE manual says to rotate the filter counterclockwise then pull out to remove it, that is wrong. I have a gray (not black) cartridge holder - the plastic piece that the nozzle on the filter inserts into. Using the instructions that come in the box with each filter, I simply pull it straight out, I don't twist it.That works every time, and very smoothly. With the new filter I line up the word FRONT, push it in without turning, and swing the filter back to its operating position. Then I close and snap the cover shut. It works perfectly and doesn't take much effort. The video is misleading when it shows the word BACK toward the front (they meant to say that is not the way to do it, but they were not very clear), so don't do it that way! I have more difficulty remembering to not follow the manual and use the instructions that come with the new filter than anything else.
I have done this several times and no issue now I have one that will not engage ??
Damn filter is so expensive.
No generic available.
I just bought my refrigerataor in September. The icemaker and the water quit working in January so I bought a new filter RPWFE and installed it with no problem, but the ice cubes are extra small and the water steam is so small that it takes a long to time fill an 8oz. cup. What can I do to fix it? Is there a reset button that I should have used? I sure hope there is an easy way to fix it.
I am having a hard time to replace the water filter on my GE, this is the 2 nd time I replace it, but thia time the filter is not swing back, and I dont know whats happend, but I will return it if it still not fit in, and I order it original from GE, not from others.
Notice at 0:59 you see the word FRONT is facing interior of refrigerator. At 1:20 be sure the word BACK is facing you, so it swings back toward the outside of refrigerator.
I cannot get the new filter inserted! It is Sunday GE office closed and I have company coming!! I can't even get the by pass inserted!! GRRrrrrrrrrrrr!!!!!!
How do you get the nudge out if you twist and break it off?
My new microwave vent turns on immediately when turning the microwave on to cook. There's no heat at that time. Is that normal? It is not turning on in response to heat. I cannot turn it off . It is noisy.
How do you flush the new filter out or bleed air out of the lines if you don’t have a water dispenser? I have an ice maker in the bottom freezer and NO water dispenser in the door. Model # GNE29GMKBES
I’m trying to figure this out too. Nothing anywhere. Did you ever figure it out?
There is no way this filter can be removed and replaced with a gentle pull or push like this video shows. Redesigned but not for the consumers benefit, these filters have a little tab snaps off when you pull the filter from the socket so don't think you're going to be able to insert your new filter easily and check it because when that tab breaks you’re forking out another 50 bucks to GE. I've had my GE refrigerator for three years, and I never had a problem removing or installing a GE branded water filter until now. Worst decision ever buying this GE refrigerator I will never purchase any GE kitchen appliances again between filters that go by time and not the amount of water used to constant condensation inside the fridge and an upper ice maker that creates one big ice ball and just because I'm here their stoves suck too.
Hi Rick - I'm sorry you've had these issues with your refrigerator. If you'd like to email us at eResponse@geappliances.com with your information, we'll be glad to take a look. Thanks -CC
Hello RIck, I followed the instructions, and mine came out fine. I installed a new filter, and as indicated, and it worked perfectly...Try again.. This video is very helpful as well. I watched it before, attempting to replace my filter...presto, and that was that... Good luck..
Thanks for providing your feedback, Straus. We're glad that it helped to make changing the filter easy. Enjoy your weekend!
Well after flooding my refrigerator and struggling to get the new filter in , i am going to by pass the thing and just get some ice i hope. Just awful.
First off, the filter does NOT come out without super strength effort. Now we can't get the new $55 filter back in. It does not fit. My sister is getting ready to use a mallet!
Hi Judith - I'm sorry your sister is having difficulty replacing her filter. Please tell her to be sure the filter is facing the right direction and that the word 'Front' is facing forward. Thanks -CC
Totally agree. I cannot pull it out gently or with super human strength. Thanks GE for making me pay $55 for an utterly frustrating problem.
Carol, We are sorry to hear you are having issues. It shouldn't be that difficult. Please reach out to GE Consumer Service at 1-800-432-2737 or you can schedule an appointment online. genet.geappliances.com/eService/Service/productSelection?Login=Guest JW
@@geappliances forward means on top or facing out to the right? Also the door won’t swing to the left to close. Help!
I have been changing the filters on my refrigerator for 3 years now and today I thought I would lose my mind! I finally went to the troubleshooting before I cracked something off and found this:
"If the white and gray parts on the filter housing inside the refrigerator are misaligned, the filter is prevented from being properly inserted into the housing. To correct this:
Insert something round (for example, the handle end of a wooden spoon) into the white portion of the manifold in the filter housing.
Note: Do not insert anything sharp inside the filter housing such as a screwdriver.
Move the end of the wooden spoon in the filter housing toward the opened filter cover in order to match up the white and gray portions.
Remove the spoon and the filter can now be inserted."
It solved my problem!
I fought this filter for 2 days. Only after coming here and reading the problems others had I did not feel so bad.
Thank you, I was having a terrible time getting the new filter to fit. This wooden spoon thing worked and also I found out to not twist the filter as the manual says, just insert with front facing out. Whew, saved a repair call.
Video a big help! However, when running water through (5 min) first pitcher was cold water the next 3 was hot to warm water? What happened?
Hey there Diane. We’re very glad to hear the video was helpful for you, though we regret that you have some concerns with the water temperature - we know that may be worrying. If you were running water for a few minutes as part of the filter replacement process, it’s possible the water in the chilled section was depleted after the first pitcher and the next few pitchers of water hadn’t had enough time to chill. It can take some time for the water to chill again if the tank has been depleted.
We hope you now have chilled water again! But if you’re still having an issue or have any other concerns or questions, you’re always welcome to reach out to us with a private message over our social media (such as our Facebook or Twitter) and provide your model and serial numbers. We can certainly look into this further if necessary. We’re happy to assist any time, and we wish you all the best! -SG
This filter is created so that it can't fit into the housing incorrectly. Unfortunately, it is not created with anything that will help you fit it into the housing correctly! It's just hit or miss every time. If GE employs ergonomic engineers, they are not doing their jobs with this filter/housing. How about adding something to the end of the filter that glides the filter into place? What we have now is simply a bad design.
It's 3 years later now but nothing has changed! Still struggled for many hours to fit in the filter until I decided to buy a new set of filters. Same problem. No more GE refrigerators for me!!!
I agree entirely@@mariloudelacruz4365
I leave for the winter months so my refrigerator is never used. When I return the monitor tells me the filter needs to be replaced. At $50. a piece I don’t want to purchase another new filter! How can I reset the filter?
Dumb question. Is the new filter heavier or lighter than the used one? I messed up and put them next to one another and took a break...
The new one will be a lot lighter…
The weight comes from the filter being saturated.
So what about models like the GNE26GSDCSS that don’t have a water dispenser to run water through. It only has an ice maker. So who to I bleed the air out?
I'm looking for the answer to this, too.
These directions about front facing out are confusing. With the door and filter holder pulled open, when you install the filter, the BACK is what faces you. Install it so FRONT is out once you push the filter back against the wall NOT while the door and holder are pulled out to remove the filter.
Hi there,
Thanks for taking the time to reach out! If you've got questions or concerns about your appliances, know that you're always free to provide your complete model and serial numbers along with any questions/concerns you may have; we're always happy to help out.
All the best. -MS
Dear GE we're going by the your video-maybe watch & see where we're lead astray? BTW-where in the video does this "mythical alignment" occur? It's alluded to but not demonstrated. She NEVER pointed to the word "Front" when announcer spoke only to the Red rectangle. Which she positioned at 12 o'clock [⭕️video commentary] which promptly rotated the word "Front" 90d Right & Inward toward the back of the fridge [⭕️video commentary]. The word "Back" would then face toward the RFID reader. What validation tools does GE quote/show to prove correct alignment? [The word "Front" on the cartridge only faces outward twice-where I can read the word. 1st-Prior to swinging the cartridge out for replacement & 2nd-after install prior to closure of compartment door. Perhaps GE defines inward, outward, front, & back differently😅
Go to: GE refrigerator water filter won't fit in holder FIX, How to RPWFE, 28,097 views Jan 31, 2021 on UA-cam - worked like a charm and saved my sanity!!!
@0:07 why do they subtly yell "hey" in the music. I need to know.
NK Blödmann
Trying to get your attention. I know I started nodding off myself so they had to “hey!” me back to consciousness so I cold finish the video.
I just replaced my first filter, it was super easy and had no difficulty at all 👍🏻
Woohoo! Exactly the way we like it, Brgavin1! Thanks for posting! -SF
@@geappliances worst filter. go fix the problem instead of picking to comment only on positive comments. I hope the engineer that designed this filter interface has been fired.
I have purchased this filter for my GE fridge and it is the correct filter .... the problem I'm having is that it does not appear that the old filter will swing out, nor does it appear to be made to swing out without breaking something ... in no case does it swivel as it appears in the video.
I just connected the water supply to my PFE28KYNCFS refrigerator/freezer but the "replace water filter" light will not go off. Th filter has never been used! I have removed and re-installed the filter several times and have checked for leaks and proper alignment but the light refuses to go off. There is no re-set button. What am I supposed to do? The owner'
supposed to do? The owner's manual says nothing relevant.
I just bought three new filters, which are a bit different than the old style. I replaced one today with no problem but now my water dispenser will not work. It gives me a message, " Replace water filter Dispenser off" I have had this frig for 5 years and NEVER had a problem with replacing filters every 6 months until now. HELP???
Hi Cindy. I am sorry to hear of the concern. We are glad to help. Check the filter area for leaks on or around the filter. If there is a leak, in most cases pulling and replacing the filter will resolve the leak. Also, when the filter is correctly installed, the word "FRONT" will be showing. If "BACK" is showing, then reverse the filter reinstall. This should resolve the concern. Thanks, RF
I have same problem after replacing filter correctly. 🙃
Me too! 😢
I'm having the same problem right now! I just bought 3 new filters- which I've successfully changed in the past- and I've been fighting with this one for about an hour! It goes in, I run about 2 cups of water out and then it stops and gives me the same message. "Replace Water Filter. Dispenser OFF". Then I put the old one back in and it works just fine.... take it out put the new one in, runs a little bit of water out then quits. This is ridiculous! Especially since I've done it before. Now I have to call service to help with a stupid filter? I HATE this fridge!@@geappliances
My new filter only seats when the “Front” label is facing up & not to the side facing outward. Then closing the door is difficult & filter comes unseated. What’s wrong?
Hi there,
Sorry to hear about the filter installation issues you've been having. Have you checked to see if the filter housing or the filter itself is damaged at all? This could cause installation issues. If you continue to have difficulty, please PM/DM us on Facebook/Instagram/X with a video of the issue and a copy of our conversation here. If you can also let us know where you purchased your filter from and the complete model and serial numbers of your refrigerator, that would be helpful too.
If you need help locating your model and serial numbers, you can click here: spklr.io/6054Wzd6
Hope this is helpful! -MS
The thing won’t twist out. When I have it aligned, the “front” to the front, the filter sticks out. If I twist it to the right, it seems to pop in but it won’t swing left up again the side of the fridge. Not sure what to do. I bought an expensive $55 filter that I can’t install. The mechanism it goes into does not seem to be broken. It just won’t swing and I don’t want to force it. Ugh! This is frustrating!!!😖
Very believe me all now l can’t change mine…having some what they say so many times
This video does NOT cover the installation of this filter in ALL GE refrigerators!!!! I tried to install mine as the video says, only to get incredibly frustrated! Do yourself a favor and scan your QR code inside your fridge and look up your owners manual that way. In mine the owners manual says to place it with "front" up and push, turn clockwise!
I took the old filter out and no problem. Took it to the store to get a new one and it refuses to go in. Now I have the new and the old one and I didn’t mark which was the new. One is heavy and one is light. I am hoping the light one is the new one, making the heavy one the old one… I hate this refrigerator and I am ready to scream and get rid of it, only two years old! I’m going to take the filters to the appliance store tomorrow and have them show me how to insert it…xxxxxxx GE
Hi, Nancee. We're sorry to hear about the trouble you've had with your filter and getting it installed. If the video above is not helpful, you can find the installation instructions here: spklr.io/6056iqb0
Let us know if you have any questions. - JB
Dear Nancee Gould,
Please take a moment and complete our online survey by clicking on the following link:
spklr.io/6008iqb2. We look forward to your feedback. To unsubscribe please click this link: spklr.io/6009iqbN
The heavy one is the old one
I replaced the RPWFE filter in my GE refrigerator a few months ago and received a message saying to replace only after a few weeks. The process in replacing the filter is also ridiculously tedious.
Hi there. We're sorry that you're having difficulties with your filter. This isn't what we like to hear, and we apologize for the hassle. We hope that this video was helpful. If not, we recommend that you take a look at this article, which gives more information on filters. It can be found here: spklr.io/6053YWjS. Thanks. -AT
I have never had success installing this filter. It is a horrible design and placed way too high to ensure that you have the cartridge at the proper angle for installation, and I'm 6 ft. It's pretty pitiful that a serviceperson needs to come out to install this each time it needs to be changed lest I force and break something.
The instructions are vague and each time I constantly worry that I'm applying too much strength and will twist or break something. Turning the filter on the grey unit will strip the screws and there is no noticeable click to indicate that the filter has been properly inserted. Furthermore the holder does not swing fully back to the left so that you can close the cover. I fear that too much strength and pressure applied to the cartridge will cause damage to the cartridge or the holder.
1. An easier way to install the filter is needed.
2. The filter should be in a more accessible place.
3. Less costly filters should be made.
I followed the instructions for removing the filter. That was easy enough but installing a newly bought rpwfe ($50 btw) filter is another story. It doesn’t seem to align right. Frustrating as hell. I guess I’m gonna have to buy a pitcher filter like Brita or zero water. Easier n cheaper in the long run. Thanks GE (sarcasm)
I’m gonna have to agree with Rick Jacobs assessment
We're sorry you are having trouble installing your filter, Jorge. Please take a look at our trouble-shooting tips, found in our following link:
products.geappliances.com/appliance/gea-support-search-content?contentId=19693
We hope this helps. Thanks, JP
GE Appliances this is impossible. Watched the video a million times, and filter just won’t go in. Why does it have to be so difficult!! 👎
I agree I’m having a hell of time putting it back in it won’t go, let me rephrase I get it in but then when I push it back to the original
Position it comes out very frustrating and Hubby not around.
Make sure to wait about 3 minutes before flushing
0:21 i lost my paper of RPWFE replacement documentary, how i can get it a new one? (NOT a water filter. But a instructions manual)
Hello Purolandone - thanks for checking with us. Please see the following link to view the instructions for the water filter: www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-6000027-1.pdf We hope this helps! -NC
GE Appliances completely helpful! Thanks
GE -- this system is horrible. Shame on you for charging us $40 twice a year when a generic filter is $15. I have defeated your DRM and will never again purchase a GE appliance.
How do you reset a model GFD28GELEDS?
It is touch-based, but no touch screen and no labels for filter reset.
It simply keeps telling me to replace the filter, which has already been done.
Did you find out how to get the screen to recognize the replaced filter?
@@barblucas7399 yes, thank you! To reset my model, you have to hold in the three middle buttons on the lower half
Do NOT change settings tho. It could massively screw up your panel
After reading through all of these comments, only a few people have figured out to easily replace the filter. Why can't GE figure out what is missing in their instructions and correct the instructions?
Hello,
We're sorry to hear you're having trouble replacing the filter. If you need assistance after watching this video, please send us a private message via Instagram or Facebook with your refrigerator's model number. We'd love to help however we can! -SH
I've now spent two days trying to install the new filter to no avail. I've lined it up exactly as depicted and it won't make a solid connection. When it does make a slightly solid connection, the housing won't close all the way. Also, the replacement has a tab longer than the original, so that could be causing the problem as well. Very poor design, GE.
Hi Jeannie,
We're sorry to hear that you're having trouble with installing your filter. Would you mind telling us the model number of your refrigerator as well as where you purchased your filter from? Thanks! -MH
Replaced the filter and now it says it is locked and to replace the filter. Nothing works!!
We are very sorry for the issues you are having. Please copy and paste this troubleshooting link in your brower. spklr.io/6050o846 If you still have issues, please reach out to us via a private message on Facebook or X and include your model and serial number, address, email and phone number.
I replaced the filter on my touch screen fridge, but water won’t run afterwards. Anyone know how I can fix this issue?
Same here. Mine says “dispenser off” and troubleshooting guide is no help. I have it in correctly even trying another filter in case that one was defective. Did you resolve it?
This is a royal pain! We can't get the new filter back in no matter what we try or how many times we've watched this UA-cam video. We called where we purchased our frig from and they said they get complaints all of the time. I now have to pay for a technician to install a water filter!?!? Come on, GE! Ridiculous!
Same here! Had to call repair person! Frustrating!
This has to be the most frustrating operation in history, You had to try to make this so difficult. The filter comes out every time it try to swing it back in to postion. I hate this thing.
I am ready to sell this fridge just because of this poorly designed filter system. I just had to call an appliance repair to come out and install the filter. They will be here tomorrow. Rest assured I will send GE the bill!
Ge thanks. I appreciate how you force us to buy a $50 filter every 6 months. I feel like I have been scammed. I waited to find out what happens when I go past your deadline and sure enough the water doesn’t work. What a ripoff and every 6 months we get ripped off again
If you notice that water is not coming out of the dispenser, this can be due to a clogged or partially clogged filter and other reasons. Please refer to our troubleshooting guide here: spklr.io/6051WIqZ.
Funny how that shows up the day the filter expires. It was working fine yesterday but not today.
I guess I’m going to have to budget for a filter. Very, very, very difficult to put in. GE, do better.
This is the most annoying water filter I have ever tried to replace. I'd almost rather buy a new refrigerator than go through this replacement of filter. Way to go GE!!
Hello-We are here to help if you have any questions or concerns. You can send us a private message and include the model and serial number on your unit, so we can look into this for you. Sincerely-DM
I had to go and buy a new filter. With help from a neighbor, the installation was done. Neighbor also mentioned that this was a poor design and also was too much aggravation to deal with.
Hello-Thank you for reaching out to us. If we can help with any questions or concerns, please feel free to send us a private message with your model and serial number on your unit. We are here and happy to help. Sincerely-DM
We spent half an hour trying to replace the filter. Designed poorly. Old refrigerator filter was easy to change.
Hi Rosalyn. We hate to hear you had a difficult time replacing the filter - we certainly always want to make the process of replacing your filter as quick and simple as possible, and we regret any inconvenience caused. Notice of your experience will be sent to our team for review.
If it might be helpful, we do have installation instructions available for the RPWFE filter, linked here: spklr.io/6050cMuK .
If you’re still having trouble with the replacement process, you’re more than welcome to send us a private message over our social media (such as Facebook or Twitter) with your refrigerator’s model number; please also confirm if the filter you’re using is the RPWFE. We would be happy to assist further, and we’re wishing you all the best. -SG
$85 it cost me for an appliance company to come out. Even he had to struggle with this.
Can’t get filter in
Hi Dan - I'm sorry you're having a problem installing the filter. You want to make sure the filter is facing the right way - there is a front and a back on this filter (which is marked). If you've purchased an off-brand filter - rather than a genuine GE part - it may not fit. So you may want to check those 2 things. Thanks -CC
@@geappliances We cannot get a GE filter in. It was very difficult to get out of the slot and now we cannot get the filter to "slide" into place. We have it facing the correct way but are having to put so much pressure on it we are afraid we are going to break it. Not sure what to do now.
I cant even get it out!!!
I genuinely miss the water filters that simply thread-screwed into/out of place. This design is not user friendly, nor is it convenient for my elderly parents.
Be sure you swing the old filter all the way out before removing it or you will not be able to install the new filter !!
I found out the hard way.. Lol
How did you solve the issue?
Jonathan Burke I’m looking for the same answer
GE needs to do a better job with these filters. It should ridiculously easy to do, but it's not.
My filter popped out when it was back in the “little box, couldn’t rotate grey receptor back out. Called GE, tech told me to use a wooden spoon handle to rotate out, it worked, new filter popped in and stayed that time
Martinez Joseph Lee Angela Lopez Elizabeth
The word "FRONT" needs to be seen after replacing the cartridge. Initially, as I didn't study placement of the old one, I thought "FRONT" was going to be at the 12 O'clock position...but no...its at the 3 O'clock . GE would have been better off labeling a cartridge with "TOP" and "BOTTOM" and huge red letters "DO NOT TWIST!" Also color coded markings so everyone aligns the fikter properly. They obviously failed to do a pilot study on this one.
We're sorry to hear that you had problems replacing your water filter. Your feedback is appreciated, as we love to look for ways to make things easier.
2 gallons of water?! That means the light will come on in 3 weeks telling me that I need to replace my water filter again! If you're going to charge an arm, a leg, and your first born child for a new water filter at least you can make one that once installed you only have to run about 40 ounces of water through it and it's ready to go.
Hello,
Running the dispenser for about 5 minutes removes air from the system. However, this does not affect the performance of the filter!
The filter cartridge should be replaced every six months or earlier if 170 gallons of water has been dispensed or the flow of water to the dispenser or icemaker decreases. -SH
Hi all, What does the "E" in ROWFE stand for? It stands for Evil 😈 Lol😅 Got this from somebody else.
This filter is garbage as well as the refrigerator
Allen William Miller Timothy Thomas Kenneth
Poorly designed
Replacing theee filters is RIDICULOUS/ I broke 2 of them trying to install it
Hello there,
We're awfully sorry to hear that you broke your filters trying to install them and understand how annoying that is. Would you mind sending us a DM with your contact information and model number of your refrigerator on one of our social media accounts (Facebook, Twitter, Instagram)? We'd be happy to look into this. Thanks. -MH
Water Cartridge is the worst thing about these new GE fridges. It isn't intuitive.
Young James Lopez Mary Thompson Donald
GE sucks this is ridiculous
Hello J Lambert, how can we help you further? -SF
This is the worst design that could be imagined. I hope the engineering team that designed it has been replaced. It shouldn't take HOURS to change it and still not be able to make it work.
Taylor Jennifer Lewis Angela Martin Laura
The worst filter ever!!!!this should be an easy, painless process. This filter is expensive and hard as he'll install im sick of this shit.
Hello and thanks so much for reaching out about your filter. We're sorry to hear your having some trouble with your filter. If you need any help, please send us a private message on social media. We're always happy to assist. - JB
GE instructions/yours have unexplained inconsistencies. WHY does the video show her WIGGLING the filter up and down? Why do you at about 1'13secs say to align the top of the filter with the holder by facing the word "Front" outward? She demonstrated no alignment step. [In fact still has the filter well below the top glass shelf] then points to the red rectangle 90degrees to the left of the word Front. AND then immediately turns the word Front 90 degrees INWARD. Exactly how/where does the mythical alignment occur? Validation tools proving proper alignment? No matter what a bunch of people have tried-still says Replace Filter. 7 months GE has left me with a very poor impression of their engineers and products. Tried following your instructions to the letter. Nothing works. My husband's a lawyer and said he's never liked GE products. But I wanted them-fool me once----
Hi Marie,
Thanks for commenting, sorry to hear about the issues you're having with installing your filter. When the filter or bypass plug is correctly installed, the word "FRONT" will be showing on the filter and the front label will be visible. If "BACK" is showing, then reverse the filter or bypass plug and reinstall it.
You're also free to take a look at the following article for more information and troubleshooting related to an RPWFE filter: spklr.io/6057YG3T
We do hope this helps! If you have other questions, feel free to ask. -MS
Worse damn fridge ever made!!
Hi Dallas,
Thanks for reaching out. Hate to hear that you're not totally pleased with your fridge. If you've got questions or concerns about it, feel free to send us a PM on Facebook or a DM on Twitter with your complete model and serial numbers, as well as some more details about your troubles, we'd be happy to review and troubleshoot as best we can.
Should you need it, you can take a look at the following page for help with finding your model and serial numbers: spklr.io/6051YGLl
All the best. -MS
This is the worst filter ever. My next purchase will never include this garbage filter.
This is the worst filter change ever!!
Hello-Thank you for reaching out to us. We are sorry to hear that you had trouble with your filter change. If we can look into this further for you please send us a private message with your model and serial number. We are happy to help. Sincerely-DM
Omg to replace the filter is HORRIBLE. I bought 2 and neither work tried to get help and had someone read me the directions, then we I asked for someone who knew how to do it she put me on FOREVER HOLD!!!!!,
Then I called back and watched the video another person gave me and that didn’t work
Horrible service
Horrible engineer who designed this…..appears everyone is having problems
We regret to hear you had some trouble and would like to know a little more. Do you mind sending us a PM/DM with the model and serial number of your appliance, and a few details of the issue you're having? We'd like to see what we can do to help.
@@geappliances I don’t mind sending you anything you need but I want to tell you your customer service is horrible. Nobody knows how to replace the filter after I’ve put in two different filters. The message comes back up replace water filter. Nobody at your place knows how to use it and I can see by all the other comments how bad it’s been. The filter I’m replacing is our PWFE for model number PFE28KYNJFS.
We understand your frustration. This is not the type of service we would expect for you to receive. Please send us a PM/DM on our Facebook or Instagram with more information about your experience so that we may forward this to our team and look into this matter further for you.
Isn’t it enough that I’m going through this frustration now you want me to get off this and get on your Facebook page and tell everybody how horrible this is. Just read all of them responses here. All of them are horrible. I told you what my problem is and you’re still making me run through hoops
We want to protect your privacy and would like to get your order information to ensure that you have purchased filters that are compatible with your unit. We do have troubleshooting information about the filter itself but want to make sure it's not the filter causing the error message you are receiving. One thing to check if you have a new, genuine RPWFE filter or the by-pass plug is in place and the Replace Water Filter indicator still will not go away, service may be needed. For service, please schedule an appointment with GE Appliances Factory Service. You can schedule an appointment by going to spklr.io/6056U1sI or by calling our Service Department directly at 1-800-432-2737.
fire the engineers. worst filter.
Bad design all around. Tell your friends and family. No
If you're having trouble with your refrigerator's water filter, please send us a private message on Instagram or Facebook with some additional information, so we can assist you.
This filter is horrible
Hello there, we're very sorry to hear that your #RPWFE filter has not met your expectations.
If you need assistance regarding any functionality concerns while using this filter, please send us a private message on Facebook or Twitter so we can look into this concern.
You can also let us know if we can help with other questions or concerns.
Take care. - PM
GE Sucks
We're sorry you feel this way, Butch. If we can be of assistance with regard to any of your GE Appliances, please let us know. We hope we can win back your loyalty again in the future. -NC
Gonzalez Larry Thompson Daniel Young Sharon