My hair stylist of 20 years now .. this happened about 10 years ago ... he was soooo nice ... one piece was too light in the bang area I called him and told him I am sorry but it really bothers me and was willing to pay for the correction... he said no problem ... fixed it with a smile ... thanked me for giving him a chance to fix it and gave me a blow out complimentary... such a sweet guy ... that's why I still go to him
ellebangs I think definitely absolutely Shakira 100% all the way. I look at you and see Shakira, not Kaley Cuoco. My opinion. I even messaged some pictures of Shakira to I think your Monat page, because I didn't know what page to send them to and I don't know if you've ever seen them or not.😊
A rant: I'm a waitress and I relate to this. Some people are just the most miserable people ever, and they have this mentality that they know more then any service person they come into contact with. There is no way to do your job right when it comes to these people. They seek things out that they can complain about just to be superior as if they could do our job so much better as if it's just SO easy, when in reality they wouldn't last a day in our work shoes with their type of attitude. Please be kind to strangers! It makes the world so much better
I once had a client 15 mins late for blow dry appointment...then complained she was in a hurry and needed to be out at a certain time....are we meant to wave a magic wand and give perfect hair in 20 minutes?????
woah ! if it was my hair especially if it was long I'd give my hair dresser 45min-an hour to get me perfectly dry ! I have thick hair . it takes 20 min to dry as a pixi/bob !
lorraine mc clorey I've had the opposite experience believe it or not. My long time stylist took walk ins like 15 minutes before my appointment. She even took a client that was two hours late at my appointment time. I had to wait 1.5 hours to get mine done. I can't believe I waited. The next time I walked into my appointment and she said she wanted to get this male client (her boyfriend) in real quick before me. I sat down seething then walked out and never looked back! I now have a wonderful and considerate stylist!
Noelle Collette This is exactly why I never go to the salon. I'm so unwelcome and I make everyone's day bad just because I have alot of hair. Like I'm so fucking sorry you have to do your job and that I was born like this.
@@sendieloo I have the same name & the same issues. My hair stylists always stops what she's doing to my hair to take a walk-in. She does an amazing job on my eyebrows & facial waxing that why I still go to her.
Silvia is just the best of the best! I brought my Mom and cousin in this past week and they are STILL raving about how much they love her and their new hair! She's so talented but also really kind and thoughtful. Love you Silvia! Xo
Angeline Biswas Yeah, like they want to go from the darkest hair color to really light color in one day, like it's obvious it's not really possible to happen that fast
It actually can be done, my hair stylist did it to me but mainly because my hair lifts impossibly fast. Everyone's hair is different though and yeah the expectation of brown to blonde in a day is almost impossible and highkey dangerous
dan gabis your hair lifts fast for these possible reasons: it's never been previously colored( virgin), your hair texture - finer hair typically lifts faster, your hair is in the medium blond range( level 6). :D just thought I'd mention that lol
On another note ... going to your appointment late just upsets the schedule for every client that the hair stylist is scheduled for and they then have to rush everyone to try to keep up ... it's not fair on the hair stylist nor their clients
Lashlove16 ABSOLUTELY!!! My husband & I were just talking about how self centered people are these days. No common courtesy, politeness given to others anymore. There's so much I, ME, MINE (to quote George Harrison) in the world today :>/ ...share a smile, the're free and beautiful!
Exactly, when I was a paid stylist, as opposed to self employed, I had a rule, if you were more than 20 mins late, you forfeited your appointment as it would mean every client after you I would be running behind for and they would all blame me. Now I’m self employed, I’ll fit you in, but for a shortened service that won’t make me late. Eg, you don’t get scalp massage or a blow out, you just get a dry off!
Would love to see more "juicy" stories! I'm thinking of becoming a hairdresser and this would really help me decide if this line of work would be for me. I really enjoy doing my own hair but often wonder if doing others hair would be just as fun. Great video:)
Love these! It makes people laugh, makes stylists relate, and makes clients all over understand the salonv world and how the smallest things can cause big effects in a stylists day. Keep doing you!
Hello! Much love from a Colorado hairstylist I loved this video. I haven’t been doing hair for but like three years so not long and I loved the advice on something’s and the clarification on others. I also think you handled yourself very gracefully while still addressing all the important topics :))
Great video! What you spoke on is relatable in most occupations that involve working with people. Unfortunately, we live in extreme " it's all about me" times and many people have become rude and inpatient. Many consumers don't / won't recognize that everyone have days where they're experiencing something difficult in their life and that you are doing your best to assist them despite what may be troubling you :( I work in health care field. Love your videos ♡
You have been so helpful and I really appreciate you communicating your knowledge. It really makes a difference for me to know how to communicate with more confidence and terminology to my stylist. Pictures weren't cutting it for us, at all. I needed to study up and learn about blond hair. It was eye opening for this brunette to learn what it takes to get pretty blonde hair. You are so generous and talented!
I totally understand and agree!! been doing hair 17 year's now, and there are customers out there that only think about themselves and not from side of it.
Shalena K honestly .. I think if anyone work in the customer service industry can say that most customers are selfish and they think of theirselves ! urgh ,
Yes!!! The biggest thing for me is navigating everyone’s personality and also reminding the client that I do in fact have to focus, I’m not just “hanging out” with them lol
I have worked in retail and now banking but I love hair so that is why I enjoy watching you. I totally agree that people are so sensitive and crazy. Most do not use common sense and it just blows my mind how they do not feel for us. We are all equal and we are not machines that can make miracles happen in seconds. We need to be more compassionate and understandable of others. No need to be rude and nasty if I didn't do nothing to you.
To all my fellow stylists on here: keep working your magic and changing lives! We have to stick together and I love how we're all a little community and understand each other and try to educate each other!! Stay motivated and inspirational
Client (with dark brown hair ) : Hi! I was wondering if I could have a light blonde colour before my wedding? Me: Of course, that would look great, when's your wedding so we can book before it? Client: 20 minutes Me: -_-
I'm a color specialist and an educator for a major hairdressing company and I can relate to this so much. I think more of these true stories would be a good series to have on this channel. Hairdressers can relate and clients can maybe see things from a different perspective. It's education and entertainment rolled into one.
I used to be a hairdresser, and I loved it. I had to stop because of back problems. And we used to have so much fun while being so busy. Wow I never had time to have lunch unless it was a cheeseburger in 5 minutes lol. Your a beautiful soul. Thank you for telling your story ❤❤🙏🙏❤🙏
Flights can be delayed in the air, I once circled around for 60 mins over Thailand since the runway was full (: But she would have noticed the delay and contacted you anyway!
As a fellow hairstylist, I appreciate this video. It makes me feel better, not that this happens to you {because it is frustrating as hell} just the fact that I'm not the only one that still goes through this. Nothing worse than planning out time for someone only for them to be late/not show up them play the victim card when they are called out on it.
Thank you, Elle. I've been a hairstylist for 45 yrs. Well said. A stylist I worked with who went on to another line of work, said if she had "let go" the few annoying clients that upset her week, she'd still be in the business. It's unfortunate because she was the best stylist I ever worked with.
I have been learning SOOOO much from watching your videos! Thank you for being so brutally honest. I guess its easier to be honest when you are on the internet and not talking directly to someone and afraid to hurt their feelings. My best friend from high school and through college is a cosmetologist, and although she would advise me, use me as a hair model, give me a lot of free services when practicing things, etc, I now realizes she probably held back a LOT. When we moved to opposite ends of the country I was devastated and my hair showed it. Then my brother-in-law got a stylist girl friend and for a few years my hair looked awesome again for a few years, but they broke up, and her shop is really far away. Thankfully I found someone who is a color genius, but IDK about the cut yet. I also had other friends through the years who were stylists, and I always thought I could ask anything, but never heard anything as honest and informative as these videos. Thanks! You are awesome!
Very good video. I think alot of women still think they can plop themselves in a hairstylists chair and think the hairstylist is a "MAGICIAN" and you guys are not. I think you made some really good points in your video about respect and communication between hairstylist and client and that's really important. I don't mind hearing more juicy stories but that's up to you and how many other people want to hear them too. Love you Sylvia!❤😊❤
I appreciate these videos. My friend is a hair stylist. I never want to step on her toes or waste her time or think her service is free cause we're friends.
one hundred thousand percent agree with what you said about communication. communication is absolutely key. thank you for the video! love watching you :)
I love how you break everything down, and are so technical. I feel I'm getting free education watching your channel. So, thanks for all the time you put into this for everyone, and free of charge, which happens like never, lol. So thankx! XX Also, I am NOT a hairdresser, have dark brunette hair naturally that pulls red tones. I decided to go to sally's, watch your videos, learn as much as possible then go platinum at home. I DID IT!! I am getting so many compliments on my hair. I refer them to your channel, because I'm not a pro and can't really do but so many ppl's hair-- It took me 4 rounds of bleach, over a 4 week period! My hair is obviously drier-- but not in bad shape by all means! I
I work in retail, and have worked in several (not Chanel-type luxury) but higher end places and people, even with price stickers on items, they will STILL try to haggle with you. Smh, these people.
We can see you try hard to phrase everything properly and politely in this video, which is so nice to see that you don't just speak nonsense! There is consideration for your viewers and how they will feel when hearing what you have to say. You have your points to get across and you aren't bringing anyone down while doing so and its very much appreciated to listen to :) Also, i would love to know what I would have to ask my hairdresser for to achieve your hair colour! I love the tone of blonde and the way the roots look xxoxo Love from Canada
You literally are so inspirational been watching ur videos for some time and love ur channel! I'm now licensed and start at a salon soon I'm super excited :)
Can you do a video on things a hair dresser should tell you when you get your hair Keratin treated, hair color or Brazilian blow out . I had one done for the first time a month ago , the lady didn't give me any instruction or a list of what to use or not to do until I google it and realize I have ruined the treatment . I was sad and very disappointed since I left happy the salon .
JG27 Awwww thats awful she didnt explain what to do or not do. Ive never had it done, how did you ruin it? Maybe ask on here what to do to fix/repair it?? Good luck.
It work for like 3 weeks and my hair is now going back to its frizz problem. I worked out, and made sure I flat iron my hair every night (you are not supposed to work out for 3 days, that's what google said) she didn't recommend no shampoo brand , you are not supposed to touch you hair , and I did that . Just a lot of things I would of appreciate to know since I was there for 3 hrs .
Anni Psy it does work and help , but since I didn't took care of it PROPERLY the first 3 days , it's supposed to last 3 to 6 months, but I'm on week 4 and it's almost back to normal.
JG27 i bought hair oil which contained keratin and i think it worked realy well, sadly i didnt buy another one yet after it was done so after 2-3 months my hairs also going back to normal.what im saying is,maybe try one of those too...
I love the idea of these videos! You are a great stylist, very professional, and friendly. You definitely delivered beyond my hair expectations. Leaving your salon, I felt like a million bucks. You even managed to entertain my 6 year old daughter with all her questions😄... So maybe not all your appointments go that way and that's ok. We would love to hear about those stories as well.
Oh I relate to this! I ran my own watch, clock & jewellery sales and repair shop for 20 years. I love people and I had very few unhappy customers, but I’ve had funny experiences. Well you’ve got to laugh. Anyone who’s worked in retail, catering or hairdressing knows what the general public are like. I’d love to hear some stories 😂✨
Elle-Silvia you're really a sweet & loving person and I'm really so thankful for all you're hairtips!!! Hairdresser is an hardworking job...!!! Wishing you & family a loving sunday , Hugzzz from Belgium
Do it!! I love stuff like that! Theres been people who have done my hair who obviously like red tones. The whole place had red toned blondes and browns. I asked for neutral ashy blonde. I got a golden strawberry.. There was also a beauty instructor at a college who told her students NOT to weave my lowlights!! They also called me brown headed. The bleach turned my hair white and the girl screamed! HAHAAH!!! I ended up with squares of mousy brown color all over my head. Ive also wondered how you guys stand on those heels all day scrunching over people!! Kudos!! PS I still want your hair color.
This is not only abour hair dresser- client relation, it's a human- human thing... You have got an appointment- you stick to it. You have a really good reason not to come- you advise in time and apologize. It's all about education....You are such a lovely person!
i LOVE these stories. I'd love to hear more.....like complaints, difficult clients, or the worst requests you get, etc. My sister schedules nursing assistants to go into people's homes and help them at home and I LOVE her stories as to why people call in to work and why they can't go to a clients house for the day.....soe are so ridiculous I laugh and laugh. lol
I always tell clients I charge them for appt. canceled without 24 hours notice. Still I sometimes have them cancel last min. The bright side is usually I'm busy enough that I can use the time.as we both know much better to have the last one cancel than the first ;)
You are crazy, people are very ignorant and inconsiderate. I love your videos and i'm glad you don't feed into the haters / ridiculous ass people that haven't learned that they have the power to NOT watch you if they don't like what they see. You never bash anyone, if anything you make everyone feel free to ask you anything. I work for a demanding type of company and people always try and haggle or are always running late, idk where they get off. Just stay true to yourself and keep doing you! BTW - I loved your video about when you took the state exam, i'm thinking about getting into eye lash extensions and brow enhancement industry and I love to hear how people in that line of work got started and what they had to go through, very interesting. - Your killing it! :)
I truly enjoyed this kind of video, when people are at work, we are performing on a stage for a customer. It is cool and interesting to get behind the scenes footage. It is a little scary because so many people are sensitive and take things personal, but I think if we can't laugh and enjoy our daily reality we are not truly connecting. I've been a bartender for 15years... our industries our very similar. I totally get you, and have been think to do something similar in a blog. Boy, do I have stories 😉
I am a hair dresser who has not practiced in a long time but I do know the language so to speak, I never lost that. My base colour turned a carmel colour and the highlights were brassy. So I went in asking for the brass gone and the bass over all colour to change to more of an ash tone. My hair pulls a lot of red and I told her that too. She used 20 V on the base colour which turned my roots light red and did nothing significant to the base colour. She said I used 20v cus we did not have 10 ( so why didn't she dilute it then), So it lifted. To top it off, she styled my hair to cover up the worst light red parts. She blamed the cheap hair colour.... I phoned her the next day and asked her to correct it. This time we went to the other salon she worked at part time and all she did was put more highlights in (and not my full head) and did not do anything about the base colour. So I am left with yellow highlights, on the top and sides, underneath this aweful carmel colour mixed in with brass. She is no longer working, so to get this fixed, what are my options? She assured me she is a blond expert who can take brass out. I don'[t use any heat on my hair and now it feels like straw.
I love you SO much. You are seriously awesome and you made sense. The only thing I would say is that maybe the people who have black hair and want it lighter don't realize the long process it takes. They didn't go to school they clearly aren't knowledgable like you are, that's why they are coming to you. Thinking of it that way might help ease your frustration when a client wants that. That's just my opinion and I love you!
I love this type of video and definitely want you to do more please! Side note, I'm growing out my super color treated/ damaged hair for a few months and am thinking about getting a completely new, fun cut. When I'm ready. I'm totally contacting you! Yay!
Hi Silvia! So glad you did this video because I have a related question - I had my hair done at a salon around 2-3 weeks ago (full head of highlights) but it was a few days later when I washed my hair that I noticed that there must have been a blob of bleach right where I always put my parting - I think it's very noticeable, but also I'm upset because I don't really get the time to go to the salon, so have to take the day off work and it wasn't a cheap visit either. I happen to have the day off tomorrow and was wondering if it would be ok to pop into the salon to talk to them about it. I'm an anxious person in general and it's not really something I want to take up with them because the lady who did my hair is a nice person with a nice character, but I really disappointed about what she has done to my hair. Do you think it would be ok to go in a talk to them about it at this point? Thanks Silvia x
Actually your flight can get delayed in the air. Happened to me, ended up sitting in a plane on the tarmac at a different airport than we were supposed to land at (because of weather) waiting for an undetermined time for the airport staff to figure out what to do with us. But then again I'm not stupid enough to assume I can make a hair appointment for a time I am "supposed" to be already off the plane and out of the airport.
Hi Silvia I really appreciate your honesty and sharing your amazing knowledge about hair and being a hairdresser. I learned so much from this video and one thing I can take away is value someone's time. I am notorious for being late to club meetings at school and the senate who is also my friend complains to me about it but in a joking way no harm lol! Definitely something I need to work on so I can be early or on-time to events in the future 😄 I love you Silvia and keep up the positive spirit you have❤️🙏
Rocio Lira I'm a late person as well. It's something I've been working on, but will work even harder now. I love what your momma said, Sylvia. So true!
Melissa Artman and Rocio Lira, Try this to help you stop being a "late person": Focus on the time you need to be out the door in order to arrive on time or 5 mins early. Be brutally realistic and include the time it takes you to walk to and from your car, driving time, parking, etc. Working backwards from the time you need to be out the door, subtract the amount of time you need to get dressed, find your keys, feed the cat, etc. Write the time you absolutely must be out the door in red ink on a sticky note and post it where you are sure to see it (I put mine on the front of the microwave or on my computer screen or bathroom mirror). This process works and will become second-nature to you eventually.
Love this and want more please...including all the "hairy" stuff 😉haha I have a feelijg the clients qho were dissatisfied were that way only because their expectations were way too high. Its very easy to find a celebs hair style/color/cut we love but it just cant be translated onto everyones hair. You seem like the such the nice and genunely kind type of person who would go out of their way to give a client what they want BUT even you have limits. Id love to come to SF, maybe someday. Ive already told my husband this haha
ellebangs I would love to get my hair done by you. I'm stuck in hairstylist neanderthal country called Germany were hairstylist still don't know what Olaplex is. All my top layer hair broke when I got platinum blonde highlights (touch up for my platinum blonde hair I got from an awesome hairstylist in London). Here they don't even understand that "hot root" thing or that overtoning leads to blue patches. Like HELP. I learned more about hair from you, Sylvia. Anyone reading this and knows an actually good hairstylist (who knows how to deal with above mentioned stuff) near Frankfurt. Send me a rescue message!!
i have been thinking about switching to a new stylist, it seems that everytime i get my hair done the stylist always wants to cut a ton of hair!i dont look good with short hair and they want to get scissor happy!!😃😃
You should switch then, if you're experiencing the same thing over and over. It's so important to have a good chemistry with your hairdresser so they understand what you want and don't overrun you.. There are a ton of good hairdressers out there, just ask family and friends who they go to and if they are happy with their hairdresser :)
I'll trade you -- my hair grows INSANELY fast, but every time I go to the one affordable clinic near me, they always want to cut off the tiniest bit off the ends (either they want me to come in more frequently, or think I'll be upset if I lose any length, either way -- so frustrating to keep asking them to go back and cut more!)
They should give you what you want not what they want. But you do need to communicate that to them and make sure you aren't just going along with them just to get upset later.I have no problems with a stylists opinion if I ask but other than that no.
I think this is a good video! Eating while blending colour sometimes happen too :) thankfully not everyday though but quite often a before Christmas kind of issue
one perspective to keep in mind is that from the client's point of view, sometimes you actually do get a bad experience, it's not always that the client doesn't understand the process. it can be very challenging to get a bad colour job and then feel like the stylist wants to avoid responsibility. I have fair hair to start with and have got my fair share of highlights, so I understand how much my hair can lift. I went to a very well-known salon and asked for cool tones and came out with darker orange yellow tones. I went back twice and felt like the stylist didn't admit that something went wrong. eventually I tracked down another stylist that I had been going to before and he was able to give me exactly what I wanted in 1 appointment. I paid more in the first salad but both were not cheap, so in all it was a stressful and expensive experience. I guess my point here is that I completely understand that hair stylists have more understanding in general, but sometimes things just don't turn out right and it's important to take responsibility when that happens. Love your videos 💞
+emilydeasy absolutely agree with what you are saying and I always offer clients to come back at no Charge if they aren't happy with something. That's how you keep a good relationship and reputation with your client.
I love your knowledge of hair... everytime I ask my hair dresser hair questions she always replies with "I don't know" and it's frustrating... Is it wrong to think because she is a hair dresser she should know about hair issues i.e split ends, fly aways, hair growth??? You have literally answered so many of my questions in your videos, Thank you for that!!
Whatever you said its absolutely right! I think we all face this problems! Specially breaks and standing whole day long moreover client think we never should go on holidays like doctors! Lol
i hate going to salons sometimes cause i feel bad for the person that has to do my hair, since i have so much hair and then they always get other people and go, “ oh my gosh come feel her hair it’s so much” or “i’ve never seen anyone with this much hair before” :/
I totally understand you! The hardest job is when you work with ppl. All ppl are different. So, I absolutely agree with you. Hair stylist are even great Psychologists, too! 😂Thanks for the great upload👌❣ BTW, I ♥ your Army Jacket😉 Cheers =)
Jos assistance won't see the tip unless it's cash; tip 20 percent the job is so strenuous and demanding plus we deal with the public and do s big service for a highly reduced rate especially in more rural areas
My hair stylist of 20 years now .. this happened about 10 years ago ... he was soooo nice ... one piece was too light in the bang area I called him and told him I am sorry but it really bothers me and was willing to pay for the correction... he said no problem ... fixed it with a smile ... thanked me for giving him a chance to fix it and gave me a blow out complimentary... such a sweet guy ... that's why I still go to him
Totally eating lunch and watching this while my client processes
Love this type of video!!! People should learn to be more considerate with hairdressers specially if you are a freaking ADULT! LOVE U GIRL 😃💕
If kaley cuoco and shakira had a child it would be you
John Cornish Um that is true but I realized that would be some weird science to make it happen lol what about the baby daddy? Hmmmmm
+John Cornish haha, thanks! I get that look like both of them all the time.. 😉
ellebangs I think definitely absolutely Shakira 100% all the way. I look at you and see Shakira, not Kaley Cuoco. My opinion. I even messaged some pictures of Shakira to I think your Monat page, because I didn't know what page to send them to and I don't know if you've ever seen them or not.😊
John Cornish dmiec. AsIt
Yesi Bermudez omg yess that's so true!😂
girl preach 👏👏. im a hairdresser and i relate 100% with everything u touched on
+victizzle2k9 haha amen sister!
victizzle2k9 me too!! she nailed it!
A rant: I'm a waitress and I relate to this. Some people are just the most miserable people ever, and they have this mentality that they know more then any service person they come into contact with. There is no way to do your job right when it comes to these people. They seek things out that they can complain about just to be superior as if they could do our job so much better as if it's just SO easy, when in reality they wouldn't last a day in our work shoes with their type of attitude. Please be kind to strangers! It makes the world so much better
keep this series going(: I understand that you are not being rude, your just showing the salon in a different lighting(:
I once had a client 15 mins late for blow dry appointment...then complained she was in a hurry and needed to be out at a certain time....are we meant to wave a magic wand and give perfect hair in 20 minutes?????
lorraine mc clorey That happens to me all the time and the worst is when they have A LOT of hair!! 🙃
woah ! if it was my hair especially if it was long I'd give my hair dresser 45min-an hour to get me perfectly dry ! I have thick hair . it takes 20 min to dry as a pixi/bob !
lorraine mc clorey I've had the opposite experience believe it or not. My long time stylist took walk ins like 15 minutes before my appointment. She even took a client that was two hours late at my appointment time. I had to wait 1.5 hours to get mine done. I can't believe I waited. The next time I walked into my appointment and she said she wanted to get this male client (her boyfriend) in real quick before me. I sat down seething then walked out and never looked back! I now have a wonderful and considerate stylist!
Noelle Collette This is exactly why I never go to the salon. I'm so unwelcome and I make everyone's day bad just because I have alot of hair. Like I'm so fucking sorry you have to do your job and that I was born like this.
@@sendieloo I have the same name & the same issues. My hair stylists always stops what she's doing to my hair to take a walk-in. She does an amazing job on my eyebrows & facial waxing that why I still go to her.
Silvia is just the best of the best! I brought my Mom and cousin in this past week and they are STILL raving about how much they love her and their new hair! She's so talented but also really kind and thoughtful. Love you Silvia! Xo
I don't think the client knows that they can't go from black to blonde in a day in my experience most don't understand this
Angeline Biswas Yeah, like they want to go from the darkest hair color to really light color in one day, like it's obvious it's not really possible to happen that fast
Guy Tang does it...even though it takes many hours -it actually can be done.
It actually can be done, my hair stylist did it to me but mainly because my hair lifts impossibly fast. Everyone's hair is different though and yeah the expectation of brown to blonde in a day is almost impossible and highkey dangerous
aha that was me. I was that client and I am also that hairstylist explaining to my clients this😂
dan gabis your hair lifts fast for these possible reasons: it's never been previously colored( virgin), your hair texture - finer hair typically lifts faster, your hair is in the medium blond range( level 6). :D just thought I'd mention that lol
On another note ... going to your appointment late just upsets the schedule for every client that the hair stylist is scheduled for and they then have to rush everyone to try to keep up ... it's not fair on the hair stylist nor their clients
Lashlove16 ABSOLUTELY!!! My husband & I were just talking about how self centered people are these days. No common courtesy, politeness given to others anymore. There's so much I, ME, MINE (to quote George Harrison) in the world today :>/ ...share a smile, the're free and beautiful!
debra kirby ❤️
debra kirby 😍
Exactly, when I was a paid stylist, as opposed to self employed, I had a rule, if you were more than 20 mins late, you forfeited your appointment as it would mean every client after you I would be running behind for and they would all blame me. Now I’m self employed, I’ll fit you in, but for a shortened service that won’t make me late. Eg, you don’t get scalp massage or a blow out, you just get a dry off!
Would love to see more "juicy" stories! I'm thinking of becoming a hairdresser and this would really help me decide if this line of work would be for me. I really enjoy doing my own hair but often wonder if doing others hair would be just as fun. Great video:)
You're bad ass! Do you, we watch you because of the person you are. 😘
+Jennifer Orozco aw thanks xx
Love these! It makes people laugh, makes stylists relate, and makes clients all over understand the salonv world and how the smallest things can cause big effects in a stylists day. Keep doing you!
Hello! Much love from a Colorado hairstylist I loved this video. I haven’t been doing hair for but like three years so not long and I loved the advice on something’s and the clarification on others. I also think you handled yourself very gracefully while still addressing all the important topics :))
Great video! What you spoke on is relatable in most occupations that involve working with people. Unfortunately, we live in extreme " it's all about me" times and many people have become rude and inpatient. Many consumers don't / won't recognize that everyone have days where they're experiencing something difficult in their life and that you are doing your best to assist them despite what may be troubling you :( I work in health care field. Love your videos ♡
You are adorable! I'm a nurse and trust me when we have exposure to the public there are always stories, good, bad, funny and sad! ;)
You have been so helpful and I really appreciate you communicating your knowledge. It really makes a difference for me to know how to communicate with more confidence and terminology to my stylist. Pictures weren't cutting it for us, at all. I needed to study up and learn about blond hair. It was eye opening for this brunette to learn what it takes to get pretty blonde hair. You are so generous and talented!
I personally loved this, you are being real and the world needs more of that!
Thank you for doing such great videos!
I totally understand and agree!! been doing hair 17 year's now, and there are customers out there that only think about themselves and not from side of it.
Shalena K honestly .. I think if anyone work in the customer service industry can say that most customers are selfish and they think of theirselves ! urgh ,
Yes!!! The biggest thing for me is navigating everyone’s personality and also reminding the client that I do in fact have to focus, I’m not just “hanging out” with them lol
Omg thank you for this video!!!As a fellow hairdresser this is really relatable and great to know that you're not the only one.
I have worked in retail and now banking but I love hair so that is why I enjoy watching you. I totally agree that people are so sensitive and crazy. Most do not use common sense and it just blows my mind how they do not feel for us. We are all equal and we are not machines that can make miracles happen in seconds. We need to be more compassionate and understandable of others. No need to be rude and nasty if I didn't do nothing to you.
To all my fellow stylists on here: keep working your magic and changing lives! We have to stick together and I love how we're all a little community and understand each other and try to educate each other!! Stay motivated and inspirational
Client (with dark brown hair ) : Hi! I was wondering if I could have a light blonde colour before my wedding?
Me: Of course, that would look great, when's your wedding so we can book before it?
Client: 20 minutes
Me: -_-
$1,000 inconvenience fee paid prior to services being done.
I'm a color specialist and an educator for a major hairdressing company and I can relate to this so much. I think more of these true stories would be a good series to have on this channel. Hairdressers can relate and clients can maybe see things from a different perspective. It's education and entertainment rolled into one.
I’m a hairdresser myself of over 20 years and it’s great to hear!
I used to be a hairdresser, and I loved it. I had to stop because of back problems. And we used to have so much fun while being so busy. Wow I never had time to have lunch unless it was a cheeseburger in 5 minutes lol. Your a beautiful soul. Thank you for telling your story ❤❤🙏🙏❤🙏
Flights can be delayed in the air, I once circled around for 60 mins over Thailand since the runway was full (:
But she would have noticed the delay and contacted you anyway!
As a fellow hairstylist, I appreciate this video. It makes me feel better, not that this happens to you {because it is frustrating as hell} just the fact that I'm not the only one that still goes through this. Nothing worse than planning out time for someone only for them to be late/not show up them play the victim card when they are called out on it.
Thank you, Elle. I've been a hairstylist for 45 yrs. Well said. A stylist I worked with who went on to another line of work, said if she had "let go" the few annoying clients that upset her week, she'd still be in the business. It's unfortunate because she was the best stylist I ever worked with.
I have been learning SOOOO much from watching your videos! Thank you for being so brutally honest. I guess its easier to be honest when you are on the internet and not talking directly to someone and afraid to hurt their feelings.
My best friend from high school and through college is a cosmetologist, and although she would advise me, use me as a hair model, give me a lot of free services when practicing things, etc, I now realizes she probably held back a LOT. When we moved to opposite ends of the country I was devastated and my hair showed it. Then my brother-in-law got a stylist girl friend and for a few years my hair looked awesome again for a few years, but they broke up, and her shop is really far away.
Thankfully I found someone who is a color genius, but IDK about the cut yet. I also had other friends through the years who were stylists, and I always thought I could ask anything, but never heard anything as honest and informative as these videos.
Thanks! You are awesome!
Very good video. I think alot of women still think they can plop themselves in a hairstylists chair and think the hairstylist is a "MAGICIAN" and you guys are not. I think you made some really good points in your video about respect and communication between hairstylist and client and that's really important. I don't mind hearing more juicy stories but that's up to you and how many other people want to hear them too. Love you Sylvia!❤😊❤
Yes! More videos like this!!! I'm a cosmo student and these help so much! Thank you 😃
I love all of your videos, Sylvia! I've been using Monat for about two months now and I LOVE IT... It has totally transformed my hair.
I appreciate these videos. My friend is a hair stylist. I never want to step on her toes or waste her time or think her service is free cause we're friends.
I really appreciate you sharing your knowledge and letting people/clients know the other perspective! I love your videos!
I've been a hairstylist over 20 years. They should send me my psychology degree :)
Mara Marie Beauty LOL "Hairapist"
smerca lmao 😂
a psychology degree takes at least four years at a university. don't compare the hard work of college educated people to doing hair for a long time
.... -.- ok
TheBvisperas I'm pretty sure anyone with any education would understand that is a joke 😊
one hundred thousand percent agree with what you said about communication. communication is absolutely key. thank you for the video! love watching you :)
More stories please! Absolutely LOVE your vibe and tips throughout all your videos! Love you! Subscribed!
I love how you break everything down, and are so technical. I feel I'm getting free education watching your channel. So, thanks for all the time you put into this for everyone, and free of charge, which happens like never, lol. So thankx! XX
Also, I am NOT a hairdresser, have dark brunette hair naturally that pulls red tones. I decided to go to sally's, watch your videos, learn as much as possible then go platinum at home. I DID IT!! I am getting so many compliments on my hair. I refer them to your channel, because I'm not a pro and can't really do but so many ppl's hair-- It took me 4 rounds of bleach, over a 4 week period! My hair is obviously drier-- but not in bad shape by all means! I
I work in retail, and have worked in several (not Chanel-type luxury) but higher end places and people, even with price stickers on items, they will STILL try to haggle with you. Smh, these people.
We can see you try hard to phrase everything properly and politely in this video, which is so nice to see that you don't just speak nonsense! There is consideration for your viewers and how they will feel when hearing what you have to say. You have your points to get across and you aren't bringing anyone down while doing so and its very much appreciated to listen to :) Also, i would love to know what I would have to ask my hairdresser for to achieve your hair colour! I love the tone of blonde and the way the roots look xxoxo Love from Canada
You made some excellent points. Show respect and communicate! Such great reminders!
You literally are so inspirational been watching ur videos for some time and love ur channel! I'm now licensed and start at a salon soon I'm super excited :)
These videos are great! Keep them coming 😄💕
+Breana Simone I will do! I just wanted to see if people liked them before telling more juicy stories lol
Can you do a video on things a hair dresser should tell you when you get your hair Keratin treated, hair color or Brazilian blow out . I had one done for the first time a month ago , the lady didn't give me any instruction or a list of what to use or not to do until I google it and realize I have ruined the treatment . I was sad and very disappointed since I left happy the salon .
JG27 Awwww thats awful she didnt explain what to do or not do. Ive never had it done, how did you ruin it? Maybe ask on here what to do to fix/repair it?? Good luck.
JG27 but did it still help your hair?
It work for like 3 weeks and my hair is now going back to its frizz problem. I worked out, and made sure I flat iron my hair every night (you are not supposed to work out for 3 days, that's what google said) she didn't recommend no shampoo brand , you are not supposed to touch you hair , and I did that . Just a lot of things I would of appreciate to know since I was there for 3 hrs .
Anni Psy it does work and help , but since I didn't took care of it PROPERLY the first 3 days , it's supposed to last 3 to 6 months, but I'm on week 4 and it's almost back to normal.
JG27 i bought hair oil which contained keratin and i think it worked realy well, sadly i didnt buy another one yet after it was done so after 2-3 months my hairs also going back to normal.what im saying is,maybe try one of those too...
What is on your lips!? It's gorgeous!
I love the idea of these videos! You are a great stylist, very professional, and friendly. You definitely delivered beyond my hair expectations. Leaving your salon, I felt like a million bucks. You even managed to entertain my 6 year old daughter with all her questions😄... So maybe not all your appointments go that way and that's ok. We would love to hear about those stories as well.
Oh I relate to this!
I ran my own watch, clock & jewellery sales and repair shop for 20 years. I love people and I had very few unhappy customers, but I’ve had funny experiences. Well you’ve got to laugh.
Anyone who’s worked in retail, catering or hairdressing knows what the general public are like.
I’d love to hear some stories 😂✨
Elle-Silvia you're really a sweet & loving person and I'm really so thankful for all you're hairtips!!! Hairdresser is an hardworking job...!!! Wishing you & family a loving sunday , Hugzzz from Belgium
This was a great video! I absolutely loved it and I hope you continue to do it. :)
Do it!! I love stuff like that! Theres been people who have done my hair who obviously like red tones. The whole place had red toned blondes and browns. I asked for neutral ashy blonde. I got a golden strawberry.. There was also a beauty instructor at a college who told her students NOT to weave my lowlights!! They also called me brown headed. The bleach turned my hair white and the girl screamed! HAHAAH!!! I ended up with squares of mousy brown color all over my head. Ive also wondered how you guys stand on those heels all day scrunching over people!! Kudos!! PS I still want your hair color.
I've been in the business for a long time and this video was great! I passed it on to all my coworkers. Thanks for sharing! 💜
This is not only abour hair dresser- client relation, it's a human- human thing... You have got an appointment- you stick to it. You have a really good reason not to come- you advise in time and apologize. It's all about education....You are such a lovely person!
That jacket/shirt makes your eye color pop really nicely
I agree you you , I'm a hairdresser too and you said all 👍🏻👏🏻👏🏻👏🏻you are beautiful inside and out 😘
i LOVE these stories. I'd love to hear more.....like complaints, difficult clients, or the worst requests you get, etc. My sister schedules nursing assistants to go into people's homes and help them at home and I LOVE her stories as to why people call in to work and why they can't go to a clients house for the day.....soe are so ridiculous I laugh and laugh. lol
Great message. I agree! Time is valuable.
I always tell clients I charge them for appt. canceled without 24 hours notice. Still I sometimes have them cancel last min. The bright side is usually I'm busy enough that I can use the time.as we both know much better to have the last one cancel than the first ;)
As a hairstylist, amen! I love this video
You are crazy, people are very ignorant and inconsiderate. I love your videos and i'm glad you don't feed into the haters / ridiculous ass people that haven't learned that they have the power to NOT watch you if they don't like what they see. You never bash anyone, if anything you make everyone feel free to ask you anything. I work for a demanding type of company and people always try and haggle or are always running late, idk where they get off. Just stay true to yourself and keep doing you! BTW - I loved your video about when you took the state exam, i'm thinking about getting into eye lash extensions and brow enhancement industry and I love to hear how people in that line of work got started and what they had to go through, very interesting. - Your killing it! :)
Keep these stories coming!
I truly enjoyed this kind of video, when people are at work, we are performing on a stage for a customer. It is cool and interesting to get behind the scenes footage. It is a little scary because so many people are sensitive and take things personal, but I think if we can't laugh and enjoy our daily reality we are not truly connecting. I've been a bartender for 15years... our industries our very similar. I totally get you, and have been think to do something similar in a blog. Boy, do I have stories 😉
I am a hair dresser who has not practiced in a long time but I do know the language so to speak, I never lost that. My base colour turned a carmel colour and the highlights were brassy. So I went in asking for the brass gone and the bass over all colour to change to more of an ash tone. My hair pulls a lot of red and I told her that too. She used 20 V on the base colour which turned my roots light red and did nothing significant to the base colour. She said I used 20v cus we did not have 10 ( so why didn't she dilute it then), So it lifted. To top it off, she styled my hair to cover up the worst light red parts. She blamed the cheap hair colour.... I phoned her the next day and asked her to correct it. This time we went to the other salon she worked at part time and all she did was put more highlights in (and not my full head) and did not do anything about the base colour. So I am left with yellow highlights, on the top and sides, underneath this aweful carmel colour mixed in with brass. She is no longer working, so to get this fixed, what are my options? She assured me she is a blond expert who can take brass out. I don'[t use any heat on my hair and now it feels like straw.
I love you SO much. You are seriously awesome and you made sense. The only thing I would say is that maybe the people who have black hair and want it lighter don't realize the long process it takes. They didn't go to school they clearly aren't knowledgable like you are, that's why they are coming to you. Thinking of it that way might help ease your frustration when a client wants that. That's just my opinion and I love you!
I love this type of video and definitely want you to do more please!
Side note, I'm growing out my super color treated/ damaged hair for a few months and am thinking about getting a completely new, fun cut. When I'm ready. I'm totally contacting you! Yay!
Great video! Cheers to all hair dressers 🥂
Hi Silvia! So glad you did this video because I have a related question - I had my hair done at a salon around 2-3 weeks ago (full head of highlights) but it was a few days later when I washed my hair that I noticed that there must have been a blob of bleach right where I always put my parting - I think it's very noticeable, but also I'm upset because I don't really get the time to go to the salon, so have to take the day off work and it wasn't a cheap visit either. I happen to have the day off tomorrow and was wondering if it would be ok to pop into the salon to talk to them about it. I'm an anxious person in general and it's not really something I want to take up with them because the lady who did my hair is a nice person with a nice character, but I really disappointed about what she has done to my hair. Do you think it would be ok to go in a talk to them about it at this point? Thanks Silvia x
Girl you can talk about anything on this channel and I'm gonna watch it !!!! Xoxo
+Sabrina Stovall aw I love you! 💛
Actually your flight can get delayed in the air. Happened to me, ended up sitting in a plane on the tarmac at a different airport than we were supposed to land at (because of weather) waiting for an undetermined time for the airport staff to figure out what to do with us. But then again I'm not stupid enough to assume I can make a hair appointment for a time I am "supposed" to be already off the plane and out of the airport.
Great video! You seem like a very nice down to earth person and I really like the message behind your video!
Yes girl keep this series going! The best part of going to a salon is the stories and drama lol. Especially since they have nothing to do with me 😂
I think it is awesome you also tell salon story's i love to know what hairdressers have to deal with and how they feel about it
Hi Silvia I really appreciate your honesty and sharing your amazing knowledge about hair and being a hairdresser. I learned so much from this video and one thing I can take away is value someone's time. I am notorious for being late to club meetings at school and the senate who is also my friend complains to me about it but in a joking way no harm lol! Definitely something I need to work on so I can be early or on-time to events in the future 😄 I love you Silvia and keep up the positive spirit you have❤️🙏
Rocio Lira I'm a late person as well. It's something I've been working on, but will work even harder now. I love what your momma said, Sylvia. So true!
Melissa Artman and Rocio Lira, Try this to help you stop being a "late person": Focus on the time you need to be out the door in order to arrive on time or 5 mins early. Be brutally realistic and include the time it takes you to walk to and from your car, driving time, parking, etc. Working backwards from the time you need to be out the door, subtract the amount of time you need to get dressed, find your keys, feed the cat, etc. Write the time you absolutely must be out the door in red ink on a sticky note and post it where you are sure to see it (I put mine on the front of the microwave or on my computer screen or bathroom mirror). This process works and will become second-nature to you eventually.
I love the way you look in this video! It's just fun and different
Loved this video and I can totally relate on all points!! Thanks for sharing!!!!
LOVED this!! Please do more and also come to England, I would die for you to do my hair!! 💜
I love ur personality! I really want to be a hair dresser. Thanks for your authenticity. 💕
Love this and want more please...including all the "hairy" stuff 😉haha I have a feelijg the clients qho were dissatisfied were that way only because their expectations were way too high. Its very easy to find a celebs hair style/color/cut we love but it just cant be translated onto everyones hair. You seem like the such the nice and genunely kind type of person who would go out of their way to give a client what they want BUT even you have limits. Id love to come to SF, maybe someday. Ive already told my husband this haha
+Pinksupergrl95 aw yay! I'd love to meet you and have you in my chair
ellebangs I would love to get my hair done by you. I'm stuck in hairstylist neanderthal country called Germany were hairstylist still don't know what Olaplex is. All my top layer hair broke when I got platinum blonde highlights (touch up for my platinum blonde hair I got from an awesome hairstylist in London). Here they don't even understand that "hot root" thing or that overtoning leads to blue patches. Like HELP. I learned more about hair from you, Sylvia.
Anyone reading this and knows an actually good hairstylist (who knows how to deal with above mentioned stuff) near Frankfurt. Send me a rescue message!!
I think it's good that we get to see it from your side.
i have been thinking about switching to a new stylist, it seems that everytime i get my hair done the stylist always wants to cut a ton of hair!i dont look good with short hair and they want to get scissor happy!!😃😃
You should switch then, if you're experiencing the same thing over and over. It's so important to have a good chemistry with your hairdresser so they understand what you want and don't overrun you.. There are a ton of good hairdressers out there, just ask family and friends who they go to and if they are happy with their hairdresser :)
I'll trade you -- my hair grows INSANELY fast, but every time I go to the one affordable clinic near me, they always want to cut off the tiniest bit off the ends (either they want me to come in more frequently, or think I'll be upset if I lose any length, either way -- so frustrating to keep asking them to go back and cut more!)
They should give you what you want not what they want. But you do need to communicate that to them and make sure you aren't just going along with them just to get upset later.I have no problems with a stylists opinion if I ask but other than that no.
I think this is a good video! Eating while blending colour sometimes happen too :) thankfully not everyday though but quite often a before Christmas kind of issue
Love this kind of video! Appreciate this content for us hairdressers🤗
one perspective to keep in mind is that from the client's point of view, sometimes you actually do get a bad experience, it's not always that the client doesn't understand the process. it can be very challenging to get a bad colour job and then feel like the stylist wants to avoid responsibility. I have fair hair to start with and have got my fair share of highlights, so I understand how much my hair can lift. I went to a very well-known salon and asked for cool tones and came out with darker orange yellow tones. I went back twice and felt like the stylist didn't admit that something went wrong. eventually I tracked down another stylist that I had been going to before and he was able to give me exactly what I wanted in 1 appointment. I paid more in the first salad but both were not cheap, so in all it was a stressful and expensive experience. I guess my point here is that I completely understand that hair stylists have more understanding in general, but sometimes things just don't turn out right and it's important to take responsibility when that happens. Love your videos 💞
+emilydeasy absolutely agree with what you are saying and I always offer clients to come back at no Charge if they aren't happy with something. That's how you keep a good relationship and reputation with your client.
God I hv 100 stories of crazy clients! I totally understand....love you Silvia...
I love your knowledge of hair... everytime I ask my hair dresser hair questions she always replies with "I don't know" and it's frustrating... Is it wrong to think because she is a hair dresser she should know about hair issues i.e split ends, fly aways, hair growth??? You have literally answered so many of my questions in your videos, Thank you for that!!
Whatever you said its absolutely right! I think we all face this problems! Specially breaks and standing whole day long moreover client think we never should go on holidays like doctors! Lol
Yes to stories!!!!
i hate going to salons sometimes cause i feel bad for the person that has to do my hair, since i have so much hair and then they always get other people and go, “ oh my gosh come feel her hair it’s so much” or “i’ve never seen anyone with this much hair before” :/
Great Idea! When professors at nursing school shared their real experiences minus names, with us:) This is more interesting.
I totally understand you! The hardest job is when you work with ppl. All ppl are different. So, I absolutely agree with you. Hair stylist are even great Psychologists, too! 😂Thanks for the great upload👌❣ BTW, I ♥ your Army Jacket😉 Cheers =)
I'm starting cosmetology school tomorrow and I'm so excited but wow I don't know what I'm getting myself into 😅
I appreciate your point of view. Thank you for sharing.
I do like this. It's helping me calm down.
I like these kind of videos!
Camo looks so good on you!! Hahah and yes! I defiantly agree with John Cornish!
+Hannah Denton thanks love!! Olive/army green is the only color in my closet, the rest is black and neutrals
keep these coming!
Would love to hear funny or awesome stories!!! This is great. I always ask my hair dresser things like this. Thanks!
I've alway been curious about tipping at a salon.
Jos assistance won't see the tip unless it's cash; tip 20 percent the job is so strenuous and demanding plus we deal with the public and do s big service for a highly reduced rate especially in more rural areas