The Lowe's Appliance SCAM You Need To Know About | THE HANDYMAN |
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- Опубліковано 23 бер 2019
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#thehandyman - Навчання та стиль
My mom purchased a scratch and dent Samsung washer from LOWES in January. It was delivered, my dad connected it and water shot everywhere in the kitchen. Repair woman came out, and said the washer had no internal plumbing wise. Samsung said that they will not honor the warranty because the machine had been used. She had it 2 months and was unable to use it 1 time.
Samsung tracked the serial number and found out it had been purchased at LOWES then returned within 30 days. She had to go back and forth on the phone as you did. She said maybe a total of 20 hours dealing with this issue.
Samsung finally agreed to repair the washer for $400.
She told them she'll just return it to the store.
LOWES gave her a brand new washer (not scratch and dent) for the price she'd paid for the returned 1.
I told her they only did it because it was cheaper than getting sued for selling a used washer as a new scratch and dent.
Now I'm curious as to if they put the 1 she returned back on the floor. We were told they were going to scrap it.
LOWES Florence, Kentucky
You don't load a washer on its side
@@alanwest9447 Lowe's employees always load washers on their sides in to customers pickup trucks.
@@alanwest9447 ,
Is that how all the plumbing disappeared.
Samsung is garbage. Get a old Kenmore washer so easy to fix if you ever have a issue.
@@Forevernight64 you got that right I had bought a brand new front loader washer and had nothing but hell with it !!! When they would make repairs which turned out to several times a year it would take like 8 weeks just get get the parts and installed hated it !!! It got so bad that they started bring me loaner washer becuase it was taking so long to get parts in from overseas !! Best washer i ever had was a fisher pakel !! Had it for ever and never ever had problems with it !!!
20 year old washer is 100 x better than the stuff they sell now
Just about everything is, cars, hardware, tools, etc
So was Archie Bunker and George Jefferson but they don't exist anymore
I actually have a 21 yr old washer and it's still going strong! It's a GE, not that that matters but as you stated everything built early on, and I'm stating the 1950- 80's were very well built! I may have left out other years but you guys get my point. That goes for everything we purchased back then! Now its just garbage.
I have talked so many people with older washers, not so much dryers. But it's worth spending 700 to 900 to fix their condemned washers. It will last another 20+ years
Democrats were better 20 years ago oh, now they are shit
I bought a clearance fridge for my new house 3 years ago from Lowe's. They delivered it about a week after my purchase. Went to the grocery store put about $300 worth of food in it 2 days later stopped working lost all my food. Called Lowe's they sent a repairman out 2 weeks later. He so called repaired it went back to the grocery filled it with food again lasted 2 more days lost all my food again. A week later sent another repairman out said it was an internal leak and could not be fixed. Took Lowe's a week and a half to come pick it back up. Went that evening to get my money back Manager said it was not off the truck yet so he couldn't gove me my money back til it was physically in the store. Ive been without a fridge for over a month. I called the cops the police made the manager give me my money back right then since the delivery truck is also Lowe's property and he was pissed. Moral of this story. Never buy appliances from Lowe's.
Man you're full of crap the police can't make them give your money back that's a civil case the police does not handle civil cases
Samsung is all crap...I've talked to repair techs. They fall apart.
I bought a drill/impact set from Lowes once that was on sale. It was the last one they had, got it home and the charger was physically broken and wouldn't charge. I took it back and was told to check back in a couple of days for a replacement. I went back 4 days later and asked if they had any of the same model...they showed one in stock. I thought great and they pointed me to it. Immediately I noticed the box had been opened and upon further inspection, it was the same drill I had returned.
Wow
I’ve been a contractor for 26 years and every time I’ve had a problem at Lowe’s the management disappears!
This is why i like houses with laundry hookups in the garage, the old fashioned way.
I refuse to buy from Lowe’s anymore especially appliances. I get my appliances from a local man who rebuilds them
What difference does it make if its going into a house or structure that is owned vs. a house or structure that is rented.....thats messed up all around.
That is so true! If you put it in a rental or a house you are selling it still all comes back to YOU!!! The headache is still yours. Maybe worse if you have to replace a renter's damaged property!
@@paulakelly9244 the headache is much more easily remedied via homeowners/renters insurance though so they don't care because they still make their quick buck. Lowe's/landlords that is. Unfortunately.
@@jessekrestal1081 No. I'm a landlord and I would be the one buying the appliance! It would destroy my building and I would not be filing a claim, I would just be fixing the place with cash. And I don't have a lot of cash, that's why I'm looking at scratch and dents!!!!!!!!!!!
Act like asshole get treated like a asshole is the best advice when something like this happens but it's so hard sometimes.
wayne kerr yeah I needed that advice two days ago.
@@teppi5119, You needed that advice many YEARS ago, judging from your stupid comments.
august thanks for noticing me August. Also you have given a very clear example of the phenomenon. Go find your momma pip squeak she needs to teach you about getting an education and not letting corporations like Lowe’s or Lg pull the wool over your eyes. In the meantime go stick your head back up your ass and shit the fuck up. Also edited to make sure I irritate you back. Oh I said shit the fuck up. Oh well. Do that and then shut the fuck up.
Glitter Pig, Dumbfucks usually get attention, congrats ya dumbfuck. Your name suits you Gutterpig.
Thank you both for contributing to the entertainment factor in the comment section. You both win a" repaired" LG washing machine. I hope you two are just having fun. You have to have thick skin if your going to play around in the comments.
The same thing happened to me, bought a power washer that was “repaired”. Took it home and it would hardly run, adjusted the carb, and it ran a little better. I got tired of messing with it and took it back told them it was a POS, they said they would send it out for repair again. I paid a little extra and got a new one. Later that evening I went back for some other items and there it was sitting in the discounted yard equipment ready to be resold again.
Bought a dented dishwasher from Lowe's. 650 regular price, paid 175. Has been working great for 6 years now and even moved it from one house to the new.
Scratch & Dent is a lot different than defective junk being sold again.
I had issues with a ceiling fan that was never resolved. I was treated poorly by store associates. Will never shop there again.
I can tell you from my own personal experience that this is happening on a regular basis at Lowe's. And no one in my experience has done (or is doing) anything to even re-evaluate the appliance returns/repair/resale process. Thank you for bringing attention to this issue from the customer side.
Amazing how American retail has gone to the lowest denominator.
It is a race to the bottom. And the American consumer keeps demanding cheaper crap and then is surprised when what we get is just that.
It is what the public responds to
American retail of appliances has gone down ONLY because quality has gone down. Quality has gone down ONLY because the consumers dictate the lowest possible price. Since consumers aren't willing to pay for quality; you get what you pay for. You can't expect Lamborghini quality for a Toyota price.
one word amazon
@@scottnevil which is more reliable, Toyota or Lamborghini?
Deal with your local Mom and Pop shop. We care more and are more then competitive on anything but the cheapest of cheap! Faster delivery, more qualified techs!
Sometimes. Not here. Had Maytag front load dryer where door would not shut properly. They came out and bent the door until it would shut. Always had to slam the door from then on.
I bought my Armana 4.9 cu ft on sale from the local appliance store. The delivery guy I've known for 20 years hooked it up with new hoses I bought, balanced it, and took away my old one.
I thought I overpaid. But, in doing my research I couldn't find a better price ($700 all in) nor better service. So, I agree in buying local mom & pops store's products. Plus, if it turns out to be defective I'll pick up the phone and personally speak to them by their first names.
Finally, while I am no appliance repair man I tried everything on my old Crosley (I don't know who makes what anymore). I took it apart and replaced parts. An appliance guy said it must be a motor or something else. I couldn't coax another month outta her. It had its day. I can't recall how long I've had it.
David
Alberta
yep! Lowes did that with a light fixture I returned for being smashed. I returned it BEFORE it left the store as I chose to check it before I walked out and got a replacement. The SAME fixture that was smashed was back on the shelf with the same smashed light cover at a now HIGHER price! lol! Talk about butt holes
I worked at Lowe's.. That machine is supposed to be RTV'd and put in a trailer behind the store. A 3rd party company is to pick it up and fix/sell/part it out it at his place. It is at no loss to Lowe's as they get their money back per a contractual agreement with the manufacture.
What you experienced is pure laziness by employees that don't pay attention to SOP's (standard operating procedures) and simply don't give a crap.
BTW... You mixed a blue and red towel with a white sheet! Hopefully your wife does your laundry. ":)~
Some stores do that. A lot brands such as LG and Samsung, the store does not get credit for, so that's why they are refurbished in store by 3rd party or sent away to a 3rd party that we get less than what is cost.
This isn't the typical story of someone getting a washer, but it's unacceptable needless. I'm in appliance and these items should be sent off for repairs before they come back, someone dropped the ball. I have a fridge that was discounted and returned and it's been fine. I can't really comment much more but I will say this job is a placeholder while I find a management position somewhere in my small town, but I have seen half the store disappear for lunch while I skip mine almost everyday because it's too busy. I'll say though there are good people who work there and try their best everyday to remedy these situations, some slip through the cracks though when you deal with hundreds of people a day.
Buying appliances is a gamble. You lost.
Ive seen people loading up truck a trailer loads of those appliances out of those lowes trailers after hours. Doesnt seem like lowes is that worried about people taking them.
918 Scott did your store prosecute?
I'm not a lawyer but I play one on TV, I would advise you to fill the washer full of bees and then return it.
lol good one
Beekeeper here, I would advise you to fill it full of lawyers instead.
😅 😭
Cement!
I’m not a lawyer, but I did stay at a Holiday Inn last night
Home Depot did the same thing to my mom, only difference is that she need the washer ASAP and bought a "floor" model which was supposedly new. I picked it up from the store and when I unload it water started coming out. Washer was obviously used.
Thanks for the video. My current laundry set is from lowe's and it's old, my next one is going to be from elsewhere.
Used? Always test it in the driveway or garage first.
My washboard from Sears & Roebuck still works like new.
Funny, but when I was new in my house in '85, I purchased Kenmore washer and dryer and when I left 20 years later, they were still going with only one minor repair to the dryer.
LOL! is it an energy efficient model?
@@jenna2431 That Kenmore washer and dryer was made by Whirlpool. Before Whirlpool went downhill.
@@patcola7335
Whirlpool went down hill?? Thats funny,i work there..always a shit ton of overtime even when FINANCIAL crisis of 2008 hit....and they bought out maytag around 2006...
It's because it's made by Whirlpool.
We phoned Lowes because our quiet dishwasher started making a loud sound.. When the repair man came it was not so loud but he was going to replace the motor.. Not seen him since that was over 2 weeks ago..lucky enough the sound has gone and its running fine..
I bought a one of these returned washers four years ago from Lowe’s. Still running strong.
I have a 30 year old Maytag gas dryer works no problem
They don't make them to last anymore.
Yep. Got a maytag washer from '85 and it still works good.
Same with my gma
Alannah J We had a brand new magtag washer in it died the 4 years after we owned it. We got one from the 80s now, and had it now for 6 years.
Nope they don’t anymore LGs are trash and so are Samsung appliances. as an appliance tech I fix these brands all the time and believe me I ask them how had they had it for and they at least 3-4 years. Go for a old school direct drive whirlpool or Maytag you’ll save your self a headache
I probably have the same dryer only in the electric version LOL, still works great, the matching washer unfortunately died several years ago but its replacement Maytag washer still works great and I think I bought it about 16 years ago.
I had a similar experience with Lowes years ago. Ever since, I buy all my appliances from a local store that does its own repairs. It may cost a bit more but avoiding the inevitable, infuriating run around is well worth it. BTW, You're right ....... being an ahole about it, while justified, rarely hits the person that's responsible for the mess. Lowes employees are often the victims. Thanks for spreading the truth. You will save someone from weeks of frustration.
I buy the oldest appliances I can find. 1970's appliances rock!😁
I go buy old appliances,too. Rarely have problems.
They’re great but they use a ton of electricity vs modern ones.
I have my grandparents Maytag washer and dryer that are probably 30 years old or more. I just fix em when they break and go on my day.
your house probably looks like it's from 1970
I use to be a lowes delivery driver and a lowes delivery manager and have felt with the repairs and re selling of appliances
I know why and how it could have happened.
It's due to lack of communication between employees and follow through with anything.
i would of took my keys out and wrote on the machine "do not buy, will leak"
😂😅🤣
I can't believe it's not common practice to put floor drains in upper floors of any building with liquid plumbing in place.
When you tear up the floor, put in a drain and UA-cam it 😃
unless you red guard it and slope it down the drain it will fall through the cracks ... a lot of extra work. You could put a hot water heater pan under and attach it to a drain somewhere which would be easier.
@@mrbill3: link broken
@@mrbill3 WEBSITE NOT CONNECTING.
The law or standard is that upstair washing units must be in a "catch" tray. So if it does leak or what not it doesnt destroy the lower floor and doesnt compromise the integrity of the floor leading to a cave in
in my rental we have a washing machine pan that drains in case something like this happens
Thanks for posting the video, mr handywiner. I know a guy who bought a giant TV at a different big box store. He had buyer's remorse and brought it back for a full refund a week later. A few days after that he was back in the store and there in the clearance section was the very same TV that he had just returned. He bought it back again for half price!
My Lowes experience was buying a Bosch 36" gas countertop stove for ~$500 off list, sold as prior year model. Opened box at home and no gas connection, no electric cord and finally looking at the bottom "FLOOR SAMPLE, NOT FOR SALE". They took it back and I ordered a current year model for same price, but it took 3 weeks to arrive.
I’ve witnessed Lowe’s and Home Depot tape up returned tools real sneaky like and you don’t know it’s been used until you got home. Made me start looking very closely when I purchase things from them now.
that's why they will happily return them IF you have packaging. i tried to return a tool with a receipt and they wouldn't take it. they claimed it's because i used it, but the more i argued about it, they let it slip it's because i didn't have the original packaging.
Wow you are really keeping your cool. I am not so sure my husband or myself would or could have been this calm.
I do know that some Lowes stores will do a refund, it gets hauled to the back of the store with no paperwork,an employee will see it back there, put any price they want on it, and pull it out the the sales floor. I'm guessing that price was higher, because 2 different employees priced it.
*BUY a BASIC WASHER/DRYER no one needs a COMPUTER built in to wash clothes muchless dry them - CLOTHES line is FREE drying*
Exactly. The bottom of the barrel priced washer and dryer are more reliable than something more high tech.
Dad, is that you? 😁😁
I scrap for a living. Most computer appliances I pick up are bad cause the circuit board caught fire. And them front load washer and dryers haven't been out long and I scrap way too many for them to sell at the price they do.
@@jeremy74pow The movement to replace mechanical switches with electronics was the death knell to reliability. The old analogs were a proven, mature technology with little reliability issues. The electronic ones are very susceptible to surges, brownouts, spikes, etc. and cannot be repaired at the component level, they must be totally replaced, and therein lies the problem; they are obsolete as soon as the machine is shipped, and replacement boards are kept to a bare inventory level, once depleted your machine is useless if it needs one. I saw a guy on UA-cam program an Arduino to get a machine going for his mom, $25 and working better than new, so it can be done. Those front loaders, yeah, that's a whole 'nother story, huge lawsuits involved there thanks to deceptive practices and knowingly selling faulty design.
Scene from 'The Best Years of Our Lives, 1946 movie:
Fred Derry, an unemployed vet, sitting in the bombardiers chair of a scrapped B-17 Flying Fortress-
Foreman: Hey you, what are you doing in that airplane?
Fred: I used to work in one of those.
Foreman: Reviving old memories, huh?
Fred: Yeah, or maybe getting some of 'em out of my system.
Foreman: Well, you can take your last look at these crates. We're breakin' them up.
Fred: Yeah, I know. *You're the junkman. You get everything sooner or later.*
Foreman: This is no junk. We're using this material for building pre-fabricated houses.
Fred: You don't need any help, do ya?
@@gingers8457 😆😆😆😆😆😆😆😆😆
Wow, that is good to know. I never would have guessed they run such a shady business segment like that. Thanks for sharing!
Sears used to do the same thing so it's not surprising. Rarely ever do they scrap appliances according to people I know in the business.......
That must be recent. Sears used to have a repair shop in a nearby city, and any store returns from the Sears stores in my area would go there, be fixed, and resold as 'used' with a short warranty. I bought a washer and dryer at that place 20 years ago and the washer just recently died. Sadly, that repair/sales shop is no longer around (probably closed as part of Sear's slow death spiral).
Call the Lowes main office. It's in NC... They need to know that they are about to get sued for a whole house because they sold defective "repaired" returned equipment.
Handyman, consumer, and marketplace investigator.A very informative video.
I wish I had watched this sooner. I am now 4 deliveries in on 5 appliances. I have refused 2 stoves and 3 refrigerators and my husband is currently trying to figure out what's wrong with the dishwasher after it's first run...door won't latch. Every single appliance we have baught has had damage...we just got tired of returning them and started accepting small dents because we are tired...its been 3 months. I still haven't had any interactions with management...they're ALWAYS "in a meeting." I will never buy anything from Lowes again.
Find a local small family run appliance store... I would never buy anything appliance wise from the box stores.
I shop local appliance stores, much better service!!
I got a Lowes ad on your video.
Don't think he has any control over that ..
BAHAHA BAHAHA 😅
Like 5 of them. 😶
Yeah... that's a UA-cam algorithm.
Sorry for your troubles H M, it sounds like some of our politicians they tell us one thing when really it's the opposite!😡😡😡✌🏻️
I’m glad you’re taking care of the water leak I had water get under my laminate wood flooring and in the wall it was very molded and it was making me sick I’m thankfully no longer in that house but it was BAD
I worked at a heating and cooling plumbing supply. We sold top end toilets by Elger. We had a specific place we kept the flawed ones that we had to wait until a representative from the company came out. Keep in mind, most of these were minor flaws in the coloring or ceramic. They worked fine. Rather than discount them and resell them, we had to take a sledge hammer to them after the rep checked them out. I couldn't believe it. These were $400 toilets! We did have fun smashing them up. Even the plumbing hardware is junk.
I’ve never had a problem with my Lowe’s appliances. We’ve had them for 6 years. Bought clearance products too.
If you tag Lowe’s & LG on Instagram and Twitter about your experience, they will move quickly to not damage their brand reputation
This is sadly true. I've seen numerous instances (not of appliances) of people complaining through the normal channels and getting nowhere but within 24 hours of them getting a popular blog to start asking questions the problem is fixed. Not by customers services but by the PR department.
THIS. Every time a company sees their brand on the big 3 social media sites in a negative way they immediately go in to disaster recovery mode.
Corporate set aside money and set a disaster plan in place because CEO make so much money off of company stock that if the share price fall they loose money and even multi million dollar bonuses. Amazon and Walmart buy back their stock to create an artificial scarcity so the stock will go up in value making the CEO richer and richer, at one point in the United State's history stock buybacks was illegal.
@@steverogers8163 that's so sad, welcome to America!
I had a similar experience maybe 30 years ago with another brand of washing machine I bought from a small appliance dealer in Jersey at a steeply discounted price. I I installed in the basement, turned it on and there was water everywhere. Since the water was in the basement, there was no damage or mold to the structure.
I returned to the dealer the next day and confronted him with my Jersey accent which included most of the four letter words I know and then some. The machine was under warranty, the factory rep came out and repaired the thing at no additional charge. The machine ran for at least another 20 years. “This is the way the world works.”
Our client bought $10,000 kitchen aid range, they delivered it as far as the sidewalk in front of the front door...or as far as the fork could drive it. 3 men, together stated it was too heavy for them to complete the delivery. Left it outside in the spring snow. OMGOODNESS... yes, they returned to complete the delivery after some serious complaints. This is the most expensive stove they sell, you would think that the sheer gratitude in the purchase would warrant a proper delivery.
sounds like a store serviced by a 3rd party delivery service. We use XPO at my store and they are horrid. Similar stories from our customers all the time. We would have a 10 rating if not for appliance delivery complaints! Sorry for your experience.
It's gotten to where I @ 63, having lived through the first phoney gas crunch, Watergate and a time when quality over quantity, "profit" counted, BUY as little of ANYTHING NEW anymore.
Even stale food unfit for consumption is put back on the shelf after returned to Walmart! I actually saw the shopping carts lined up from the prior days returns at about 2:30 a.m. lined up along the Wall and staff taking them to the the shelves and refrigerators to shelve them.
Pretty disgusting thinking someone's going to be buying a gallon of milk or a roast thats sat out all day getting spoiled, take it all the way home and find out they have to go back and stand in a single line for a refund. ABSOLUTELY CRIMINAL what these Corporate Companies get away with!
@The Handyman I swear to God I bought that exact same model from there scratch and dent area. They delivered it but I didn't let them take away my old one because it still worked. Thankfully I didn't because the new one didn't work. I got right on the phone and told the store manager to come and get their washing machine. I will never buy a scratch and dent from Lowe's.
Anybody ever notice, too that, if a Walmart goes up in any specific area, it's generally followed by a Lowe's going up in your area soon after? I'm not saying that that's the case every time, but it seems to be the case more often than not. Ever wonder why that is? Also:When those two monsters show up in any general vicinity, a lot of smaller, but seemingly more established Mom and Pop businesses, that have been in business for decades, even a hundred years or more, find themselves choked out of business, little by little, until the smaller businesses have to close! I live in Staunton, Virginia, and Lowe's and Walmart both showed up around here about 25 years ago. Since then, for some unearthly reason, businesses ended up having to close shop. We had a Hardware store here in Staunton called Young's Hardware. They closed last year because the owner decided he didn't want to be there anymore. The reason the community was given was that he wanted to retire, and be with his family. I, to this day, wonder if that was the real reason. It seems as if, although it took a long time, they slowly but surely lost customers. People thought that they could buy just as good of a quality item at either Lowe's or Walmart, as they could at not only Young's Hardware, but at different kinds of stores here in our community. Lowe's and Walmart have less than stellar reputations around here...and I'm sure that Staunton, Virginia aren't their only victims. The way that these two monsters treat people...they both oughta be closed down, and run outta town on the proverbial rail! That's after their higher-ups have been caught, tried and found guilty, and tarred and feathered!!! They're monsters that, given the opportunity, turn into the proverbial Vampires that suck every drop of the lifeblood out of the very community that welcomed them into their community in the first place!
Thanks for sharing your Appliance journey!!!
the time he spent and the time wasted running back and forth, waiting for service, waiting on the phone, if he were compensated by the miles/minutes wasted, that appliance should be free, and then some.
Every time I go to lowes, I look at the s&d dryers. Almost every one has lint still on the screen, but says repaired. If the repairman can't take the time to clean the lint screen after a repair. It's probably not actually repaired.
Weird wearing a tool belt under you sweat shirt...
Handyman rule #1- Always be ready with the appropriate tool needed for the moment.
Same thing happened to me but at Home Depot. Ordered a bath tub and when it came and I got it to the job site found it was broken in three places. All broken spots would be hidden after installation but that doesn't matter. It was for a customer. I took it back and a replacement was ordered. About a week later I was in HD and just like you there was my first broken tub with all the other tubs.
I worked for Lowes and they do have all returned appliances checked by an outside service. They do put them back out on the floor but it is up to the ASM to say how much to sell it for. The pricing is done by the RTM clerk as far as the tag that is made. The secret is if you are not being taken care of at the store level ask for the manager on duty and make them give you customer care because they can overide the store.
LG & Samsung are terrible about customer service and warranty service. As to Lowes I've gotten good deals on appliances for my home scratch and dent type without issue. However lowes at some locations have many many issues on employees and HR it seems to filter down to the customer level,, kinda sad really.
install a washer floor pan under your washer. The pans have drains that hook into the washer drain pipe. Or tile the entire floor and install a floor drain then if the washer explodes no issue with water
Floor pans don't have any drains that are going to suck anything up. what you're thinking about is your mom.
Why do you think they called Pan's? Cause there pans stupid....
Ed he needs to see this comment! 👍🏽
Or buy a washing machine that works!
Out of wariness, when I have purchased "returned/repaired" items from the big box stores, I always test them in the driveway. I bought a washer from HD, hooked up the hose and power with an extension cord and ran it through it's cycles before I even thought of dragging up the stairs etc. Turned out it worked just fine, but you don't need a laundry room to test these things.
I bought a upright freezer at Lowe's it worked for 11 days then quit I called Lowe's and they told me I would have to contact whirlpool to repair I told them I wanted to return it then but I was told you have to return within 10 days, when repair (independent) came out he said it had been repaired before and had the wrong part, never buy an appliance at Lowe's, I don't shop there anymore.
You went from LG to Samsung... Oh BOY... can't wait for the Part 3 video!!
Lol.. worst ever is Frigidaire and electrolux
Samsung dryer started squealing and it was under 2 years old but the warranty is for only 1 year.
I still can't believe that idle arm was a metal shaft inserted into plastic and thrown on a metal rod!
Correct me if I'm wrong, but didn't the wagon wheels even have bearings back in the old west? Lucky for me, there was plenty of youtube videos showing me how easy it was to replace with a newer version that included bearings off ebay for a mere 15 bucks.
* en.wikipedia.org/wiki/Ball_bearing - Yup, they've been around over a hundred years... May not have been used on wagon wheels as I seen some mentions on a grease bucket, but still... Shame on Samsung for saving a buck or two and have their products break down so soon!
Lg is Samsung..
My Samsung washer is 6 years old. Does the job no problems so far. (I bet it will break tomorrow since I wrote that 😂)
@@chipsammich2078
I have a 40 year old Frigidaire stand up freezer that still works great.
Home Depot is no different
Exactly, I've had the same experience with HD.
So glad people like you tell the truth. Hope you are on the up and up. Many scams in the world. Thanks for the info.
The Lowe’s in my area does the same I paid for a brand new stove and they brought out a messed up box and I looked inside and the stove was dented
I was in the Lowe’s about a week later and they put it on the floor for 300 more than you can buy a brand new one for They marked down the price 100 and sold it for 200 more than a brand new stove
Pretty much all businesses have adopted their tactics from the car salesman...lie, double talk, play the denial game, pass the blame to someone else, etc etc.
For every honest business you show me, I can show you 10 dishonest businesses!
Get-The-Lead-Out.45
Um, there's a ghost in front of the door in the background
I had an experience like this at Best Buy. I returned a dysfunctional hard drive that had a scratch on it. They fought with me tooth and nail - then put the hard drive back on the floor in the box. No discount or anything.
I work at PC Richard & Son now and they’re fantastic. Unfortunately they’re only in Connecticut, Pennsylvania, New York & New Jersey. But they’re really ethical. You have to go through 2 weeks of paid 8 hour training days to work there, then more training while you’re there. They treat their employees well & support you if you go to college or start a family. A coworker of mine is going on a show tour around the country soon so he got 2 months off work.
They sell an extended service contract that basically means you can call them 24/7 and they will hand-hold you, walk you through problems/setups/configuration, send somebody out, repair your appliance at their own warehouse if needed, and if they can’t fix it, they talk to the manufacturer for you. I’ve been told there’s been times they’ve given customers a completely new product because it failed too many times.
When products are returned because of damage, they get repaired at their warehouse, and then sold in special clearance stores…I think with the same service contract options.
We have a floor model dishwasher for half the price that you can buy one of these 8 year service contracts for. It’s an amazing deal given the level of service they give you.
They price match too - so their appliances are guaranteed to be the same price as any other authorize retailer like Lowes or Home Depot.
I know know how far they deliver, but I expect that if you live too far away from one of these states the service can’t be as good as it is around here…
But still, in my mind, there is just literally no reason to shop at one of these inferior retailers if you have PC Richard & Son as an option.
Best place I’ve ever worked! I feel so good when I make a sale. I feel like I really helped somebody & made their life better, because I know we are the best.
I work for Lowe’s currently and that was definitely not repaired. It went straight from the RTM cage to the sales floor! Even if it went to your house wrapped and you didn’t want it we have to sell it for a discount. We definitely only scrap the old ones that we end up picking up on deliveries.
Your definitely not alone..I tried returning a call to lowes about some wood I was having delivered and it took 58 minutes to get someone to answer. I was shocked. The phone tree just takes you in circles.
Thanks for doing these videos. Unbelievable.
Buy from Costco....returns are hassle free no questions asked. I love them for appliances and everything else... :)
They have the same products
I look at places like Lowe’s and Sears. Then go buy from Costco.
Daniel F. Listen to Daniel, Costco takes care of their customers👍🏼
Daniel F. I have never seen any appliances, other than TVs at Costco. Do you buy them online?
Unfortunately, Costco has a very limited number of stores, especially in the mid-south.
Yes they do that. I repairsppliances and contract work for Lowe’s. One clue is to look for the model/serial tag. They have to tear those off and mail them in. First thing I do now when walking into a cust home is to make sure the tag is there. If not I walk away from it. Because I won’t get paid if the tag is gone.
But, Lowe’s does keep me busy. So I’m not complaining to bad.
Lowes has a process called RTM, if the thing isnt repairable then it goes in the scrap pile in the back of a store. If its repairable it is done offsite and then sent back to sell. Their phone system sucks, everything gets routed through customer service or operators both are busy constantly. If you call direct to the department it will ring forever. Only way to get ahold of someone quick is to ask for MOD or ASM then they think your affiliated with Lowe's.
Sorry for your troubles but I have had nothing but good experiences with the discounted dented stuff
I worked there for a month in the plumbing department. Had a used toilet come back returned, was told to tape the box and put it back on the shelf. I wouldn't spend any kind of serious money there confidently.
what an eye opening video! Not buying anything scratched or dented from Lowe's. Scary!
when my Samsung washer and dryer both broke at a year, I got Lowe's to replace them with new units. They even replaced the flexible gas lines and hoses at no charge to me.
Mario monti, I find that really hard to believe. You must be a manager at Lowe as you can go.
Glad you posted these videos.. I have been eyeballing the discounted appliances at lowes for a cpl of weeks now. I think I will buy new instead.
Even new ones can be discounted, I got my dishwasher there for labor day sales at 30 percent off. The sales staff there even told us to wait for the sale since I was going to get it 2 week prior. I'd ask and see what they say.
Try and negotiate it down even further. If you can't tell the difference between something used and something floor model probably stick to something new, way more protection there.
Make sure to charge "insurance prices" for all the repairs ;)
You sir, are incredibly patient and professional.
Yeah, my dryer abd washer both failed on my and I got them replaced. Lows were pissed I wouldnt give the older ones up special the dryer.
Even funnier the new washer machine was broke when I got it and it took a 2 weeks to get that replace because my lowes just only carry one and they didnt want to give it up.
Love the shop, might want to make your electrical junction boxes in the background safe before filming next time. You are promoting yourself as a Handyman.
That Lowe's just needs to go with a different repair company for their appliances. I work for an appliance repair company that does warranty repairs for Lowe's, we absolutely do not do any repairs in store no matter what the initial issue was. All repairs are taken to our shop and the appliance gets tested thoroughly, after all it's our name on the machine too. We've never seen the same machine twice. Side note, LG and Samsung are notoriously bad for customer service and reliability. We do more work on LG and Samsung than any other brand, and because both brands keep trying to come out with the latest and greatest machines with all the bells and whistles, many parts are no longer made for appliances that may only be a few years old. So when an issue inevitably comes up, there's nothing we can do to even fix it, the customer is forced to buy a new machine.
John V pffft thats bullshit. Whoever you are working for has taught you laziness. He called Lowe’s. They picked up the unit. You should know as well as I do what that means.
M Watkins do you repair appliances? The fact that he called Lowe’s and returned it to the store means something that John V should know. He is spewing generalities that are hurting those in his line of business. I want to know if he knows the proper procedure. If he doesnt know it, he is part of the problem. If he is part of the problem then he needs to stop running his mouth.
@@teppi5119 where ever you went to school taught you poor reading comprehension skills. Guess I got to break the whole process down for you. If Lowe's sell an appliance and it has problems out of the box, they'll just exchange the appliance immediately to keep the customer satisfied, then they'll have the defective machine repaired. Now Lowe's does not have water hookups, 220V receptacles, gas lines, and venting, so there is no way to test an appliance in store. Because of that, we do not do any repairs in store. We send out our own trucks to pick up the appliance so we can take it to our shop where we can hook up the machine and fully test all functions of it. And when the repair is completed we give them a full detailed breakdown of everything we did and they then put that print out on the appliance so that all customers can read it themselves. We then bring the machine back to Lowe's ourselves. Not sure what's lazy about that... Not all appliance repair companies are able to do this. If you watch his previous video, he said he asked the sales associate what the issue was and they shrugged their shoulders and said the repair was done in store. Once again, there is no way for them to test the appliance in store.
@@teppi5119, Dude, what in the world is wrong with you ?
John V knows what's going on, you apparently don't. Damn, you're an idiot and YOU should stop your diarrhea of the mouth.
John V and company. I work in the same industry and nobody answered my question and proved my point. This is a store stock unit because he called Lowe’s. Had he called lg it would have been a customer repair, and a hell of a lot smoother AND that unit would not have ended up back on the floor. I’m surprised you missed that. To the gentleman that did this in 1987. Congrats. Did you work on appliances only or consumer electronics like TVs as well? A lot has changed since 1987 bud. The pay for one job is ridiculously low, customers make their appointments online and no more reps from the manufacturers going out to make sure your company is functioning correctly. John V I don’t care how extensive you write everything down on paper. No one reads that. The serial number is all you need. Not your shops promise they didn’t forget to put all the screws back. If that ain’t your business John v good, cause you have no basis for your bullshit explanation. If it is your business, I’ll see you at the next convention.
I went to lowes 4 months ago because I needed a new dishwasher and they sold me a 1000 kitchenaide machine for 500 still in box because the model was last years model. Was allowed to purchase the additional 4 year warranty really the best appliance deal I ever got. I was also able to register it. Very glad I didnt have to deal with what happened to you.
Hi, Which LG model was the one you had? I was just getting ready to order one from Lowe's tonight! Should I be afraid of LG now, or just Lowe's? The one I was looking at is model# WT7100CW. Please responds ASAP is able!
I love your living room, although the ladder in the kitchen is a little strange. Maybe you should take out that garage door and put in a nice front door, otherwise, great way to live. For a handyman that is one nice Rolex. GMT? I drive a school bus and wear a Daytona. Not a person has noticed.
I purchased a returned washer from Lowes a few years ago. Looked great, salesman told me when they delivered it would not fit where they wanted it. So I was getting a deal......
After I hooked it up and it ALMOST WORKED I pulled it out and checked the label, the it was 3 years old.
Told Lowes manager that "As a Appliance store they made a good hardware".
Appliances often sit in warehouses for many years from manufacture date before it is sent to a store and sold. This is not uncommon with models that have not changed in a while.
I used to work at Lowes, Used Too! It's impossible working there. Call Lowes corporate while your standing in line to lodge a formal complaint. That generally gets someone's attention. No training, threats of being fired, and understaffed leaves the employees best down.
Thanks for the info 👍
Here is a story for you. Circa 1997 I bought a couch from Rooms-to- Go. The couch was delivered and I sat on it. Quickly I realized the support in butt area was broken. Well, it wasn't rapped up like the loveseat they also delivered so I was suspicious. A few weeks later they brought a new couch and were taking the broken one. So I wrote a letter explaining what happened to me and how it was delivered broken with my name and phone number. I placed the letter half in and half out the cushion zipper. Wouldn't you know a few weeks later I get a call. The guy found my note and said they delivered the couch in a broken condition to him.
Scumbags. I still have that furniture too!
So that's how retail works? Sell a subpar item and then someone returns it and the retailer just puts it back on the floor and waits for the next fool to come along and buy it and hope they don't complain about it. Do that enough times and eventually you'll sell it to someone that will just take it home and keep and deal with it because they don't want to go through the hassle of returning it. So as far as retailers go it's all just a numbers game.....eventually you'll hit the jackpot and find just the right fool to give you the money and take it off your hands without complaining.
@@michaelb.8953 @Michael B. Yes, the mark-up on furniture esp. is so high that stores can pick it up & restock/resell it quite a few times & still make a profit. Customers really should make more effort to refuse noticeably sub-par products. So this BS stops. I always check deliveries at the curb for obvious problems. Don't even let the stuff into your house before doing that. Return pick-ups can take weeks & in that time many people decide, screw it, I'll just keep it... 😳
Rob Gibson the short version of the note is the condom wrapper
I shop at Lowe’s all the time, no problems ever, we purchased a new washer and dryer set worked perfect like they should,
Well golly gosh good for you
They are referring to discounted appliances with scratches or dents not brand new ones
I've had good luck at Lowe's.. Bought a gas dryer last Friday still in box..maytag was a discontinued item..normally 799.00 .. got it for 56.43 !! I had to order LPG conversion kit at 15.00 bucks.. Works great..
Mighty fine wiring job in your shop there big guy!
Looks like my shop! LOL
Lowes: did you try to turn it off and on again
You're supposed to unplug it and wait 30 seconds before you plug it back in again. That fixes everything!
Did you try kissing my ass!
🙏😑😂😂😂😂
I personally used speed queen all my life & never had a serious problems.
Yes. Love them.
Im considering one too.
Beware Speed Queen now. They have been bought and sold multiple times since the 1990s. When we purchased a new washer and dryer early this year I spent weeks doing my research, Speed Queen was ranked as utter trash in multiple reviews all over the internet.
Had a speed queen washer lasted 25 years then bought a Frigidaire washer made by General Motors the kind that the agitator went up and down that lasted another 24 years then bought a Sears washer that lasted two years I wish they made them like my Speed Queen or Frigidaire.
Just serviced my 25 year old Kenmore 70 series washer and dryer. New basket drive for $50, some cleaning, new maintenance kit for the dryer for $13 (belt, rollers and felt seals) and they run like new. I've heard the horror stories about all these new washers breaking an won't be "upgrading" anytime soon.
getdealtwithquick I’m still using a Maytag set we bought in 1985. The washer has been repaired 3-4 times and the dryer has had a couple of repairs in all those years. I’ll never buy another set until I have to. (We have had to resort to getting some parts off junk washers the last time my husband worked on it.)