How do we change the email service address? This is salesforce generated which is very long. In real life scenario, it would be inconvenient for customer to send email to such a long id.
Please, If I have a CUSTOM TEXT field with a JSON stored in there, can I parse that JSON and read one of the elements value like `transfer-amount" and use it as predict in a condition to decide with Queue the case should be assigned to? Like, if the "transfer-amount" element in that JSON field is higher than "10000" assign the case to SUPERVISOR QUEUE, if "transfer-amount" element is equal or lower, assign the case to the NORMAL CASE. Thanks for sharing
Hi Meera, how many attachments can be attached using the email to case if user is reaching via email and any specific format is supported only? Please let me know as i have been asked this question in an interview
Thanks Meera and Amit for such a detailed session to make understand very ease on Case types.
Most welcome!
Thanks Meera for nice explanation..
Thank you @ApexHour for providing the such platform.....
Glad you liked it
Thanks for this amazing learning session. It helped me in learning service cloud at the best.
You're very welcome!
Nice demo. Thank you
Thanks for watching!
Nice Explanation and easy to understand.
It will be more helpful if you do on FSL also @Apex hours
Stay connected. We are coming back with FSL in FEB
Very Helpful!!
Glad it was helpful!
How do we change the email service address? This is salesforce generated which is very long. In real life scenario, it would be inconvenient for customer to send email to such a long id.
Please reply
You can create email and so email forwarding to salesforce email gernerated email. Learn more www.apexhours.com/email-to-case-in-salesforce/
Thank you 😊
Keep watchiing
Please, If I have a CUSTOM TEXT field with a JSON stored in there, can I parse that JSON and read one of the elements value like `transfer-amount" and use it as predict in a condition to decide with Queue the case should be assigned to? Like, if the "transfer-amount" element in that JSON field is higher than "10000" assign the case to SUPERVISOR QUEUE, if "transfer-amount" element is equal or lower, assign the case to the NORMAL CASE. Thanks for sharing
Hi Meera, how many attachments can be attached using the email to case if user is reaching via email and any specific format is supported only? Please let me know as i have been asked this question in an interview
Thank you very much.
You are welcome! Thanks for keep us motivated
Hi Sir, could you please provide the Ppts or PDF of this service cloud playlist? It would be very helpful for revision.
Here we go www.apexhours.com/salesforce-service-cloud-training/
Not getting Email Services address. Can you tell me reason behind it?
what all you setup so far?
Do you have the slides link we can have?
For change owner target object is
Can you please share this ppt?
available on apex hr blog
Why so much tutorials are with Indians
We welcome everyone.
We have more then 200+ Speakers in Apex hours. All most from each country.