Just started following you on TikTok and found you here. Love your channel. Can you tell me what brand and type of wheelchair that you use? I’m looking for something similar with the motor underneath. I have use of my arms but nerve damage so I can’t really use them for moving around.
Agree… but I mean it’s not that hard, just use an accessibility consultant. Where I live (Sweden) you can’t build basically anything without including an accessibility consultant because of all the building regulations.
Nah this guy is the definition of a karen on wheels. Yeah, it sucks that they didn't have any options 2 weeks out and that someone told him otherwise. But 90% of the stuff he complains about is actual karen behavior
I would recommend going on a US based line. They are much more aware due to the strictness of the ADA. They still don’t have a lot of accessible cabins and you would still need to directly book a specific HA cabin, but things like the gym, public restrooms etc will be much easier to deal with.
I was gonna say when I went on a cruise last time I needed ADA accessibility. I have a service dog and fainting problems, so I’m not in a wheelchair but I had a full roll in bathroom and everyone was so accommodating. Maybe he should go to princess cruises next time they were great. The only downside was their medical staff was ignorant as hell, and left me alone for three hours, while I was literally dying.(Long story short, I ended up in ICU for three days. It was terrifying…well for my mother at least because I don’t remember any of it. Lol.) Other than that great cruises.😅
Oh, and I forgot even though we got cruise insurance and I was only on the ship for like 36 hours. They denied reimbursing us that was $10,000 down the drain on top of all my medical bills for being an ICU in the only port that has a hospital in Alaska…. I still want to go again lol
@@esmeraldathepinkpoodle2481 they deny claims because they know most people going through stuff like that can’t fight it. Usually taking it a little bit further legally gets them to pay up but some companies wait till the very last second, sometimes offering a settlement hours before the court date and at that point many people think about all the trouble they’ve already been through to get there and decide they came this far, lets go to court and see what a jury thinks I deserve. They tell the company to take their settlement and shove it lol. But they make more money by denying claims banking on the fact most people won’t fight them. Hell most people in those positions can’t fight them. And they know it. It sucks. Im sorry that happened to you. They sold you snake oil insurance that did nothing for you. They took your money without giving you the service you paid for.
This is my worst nightmare. My son is in a power wheelchair and we also have had our accessible room given to another guest. Not because that guest needed an accessible room, but because the guest was apparently a higher priority and WANTED a more spacious room. 😖
the secret is to call the purser every time you need to do anything, and of course the captain needs to be informed an hourly phone call to keep him/her appraised of the situation.
This breaks my heart. I went on a cruise in 2014 and it was one of the best experiences. You deserve, and have the right to, an equally amazing and barrier free vacation.
As someone that works on the more digital side of accessibility - its been my experience when talking to plenty of businesses that, more often than not, they *really actually don't* give a shit about persons with disabilities. They care about what can keep them from getting sued, and the absolute barest of minimums they can do in order to be compliant with law and *appear* to care. The only way I've found to trigger *actual empathy* is to actually *show them* how their poor decisions impact people. Your comment in the last video around "would you want to shit and piss in a public toilet for a week" was probably that shot of empathy dude needed to realize that this shit isn't okay. I really hope that MSC makes this right for you.. because this is very much not cool - especially since you did everything right, and they proceeded to ghost you. That's super fucked up.
@@Roadent1241Not for their personal daily hygiene for a week… Brushing teeth, et.c. And I know many people that wouldn’t even think about taking a shit in a public bathroom.
Well, yeah. That's anything. Best example is the recent diversity/inclusion crap. They don't actually care about diversity. Just the PR appearance of supporting it. Even though it's clearly a vocal minority who even supports that silliness. And apparently, they don't even care about hiring the best person for the job anymore either. It's either going with one person because of their race over others (even if the others are more qualified) because you're pushing diversity at that moment. Or a scenario when you have 2 or 3 comparable potential hires skill wise, and at that point you're then deciding who to hire based on race.... which is classic racism.
@@Roadent1241 Because they aren’t being forced to get up, sometimes multiple times in the middle of the night, shift themselves to their mobility device, and get dressed *just* to use the toilet. Add to that the public bathrooms are only on specific floors which means using the lift to get to them and that means going to the opposite end of the ship. I don’t know about you, but I sometimes wake up and need to go NOW. Not five minutes from now, but now! So just imagine the whole process that likely takes a few minutes while desperately trying not to mess yourself. Now imagine having to do that multiple times in one night while trying to get some decent sleep.
To answer your question, no MSC doesn't care. However, I wouldn't give up on cruising. I would recommend checking out Holland America. Another channel, Traveling With a Chair, had an interview with their guest services and aoent 25 minutes talking about accessibility on Holland ships. You may want to give them a go. Their ships are smaller, less crowded, and the staff is always top notch, doing everything they can to make things right.
From experience in cruise ship construction, the ship owner normally has inspectors that check these crucial things. I have personally seen Carnival with their inspectors measuring everything with a tape measure. If something wasn't right, then the shipyard would have to fix it. So it goes to show that MSC does not have qualified inspectors or even qualified people working in this department. When delivering a Carnival ship or delivering an MSC ship, Carnival is hands down better in their inspections.
Hi, I'm new to your channel after seeing your first day on the cruise ship shared on the channel Shiplife. Its so frustrating seeing just how inaccessible this ship is, I'm hoping that by you spreading awareness it will make cruise industry take notice and make the proper changes. Hoping you do get to enjoy your cruise!
I’m not in a wheelchair, but I’m appalled. I do occasionally use a mobility scooter because of chronic leg pain, and if my vertigo gets really bad. We went on a very long trip this past August, including a cruise on the NCL Prima, but we did not request an accessible room. I just subscribed because I want to see more about accessibility issues. Keep fighting the good fight!
I was in a cruise with royal carribean and they upgraded me to an accessible room and it was the best room ever! Everything was giant. The bathroom had tons of room, the shower was completely flat, and I loved it being a larger guy. That being said I would never book this room myself as people like you need it but for a free upgrade because no one was using it, it was amazing. Also the room is right next to the main hallway and the elevators so it made it a breeze. Stinks this happened but I may not be disabled but the royal carribean disabled rooms are amazing.
I don't have a disability, but I have noticed how few people I see in France using a wheelchair. It's made me wonder whether there are people who are just trapped at home? Or they somehow manage with canes? Or have to be carried to a taxi? Even with great health care, there must still be people with mobility issues, so how are they coping? And on a related topic, I've been noticing how "design" is privileging looks over function. In this context in particular we see steps with no handrail, big drops with no guardrail, the list goes on. There needs to be a revolution in schools of design to bring function to the forefront again.
I could pretty much guarantee you they are stuck "behind closed doors" due to accessibility issues. The statistics don't change much one 1st world country to another
Thank you for your review of your experience. I definitely wouldn't be interested in going on an MSC Tour, especially after seeing their lack of concern for those with disabilities. It's simply unacceptable 😠
I'm a T-4 complete paraplegic of 29 years. I've been curious about booking a cruise but have concerns about how accessible they are. Your videos have opened my eyes of the possible obstacles. I'm curious of what your injury level is because you appear to have the typical large belly that most high level paras have.
Thanks for this information i was considering taking my mother (in a wheelchair) on a cruise this makes me want to look at the lines harder before doing this.
It will vary by cruise line, ship, remodeled or not, what country's laws they must follow, e.g. ADA in the US, and your mother's specific needs. Disney and Royal and Celebrity seem to have good reviews about it for many people. Good luck!
The shower in my public pool/aquatic centre here in Toronto is better than that - and it was built in 1988! There's also a choice of showers. One in a private room on the pool deck complete with a toilet, shower, shower chair, sink with a mirror (at a reasonable height). It's not perfect as the shower is motion activated (I just bring a posit note to cover it.) It's handheld with the attachment at a logical height for wheelchair users. There's also one in the communal changerooms. The pool also has a pool chair so if I want to stay in a chair for a shower I can - and I don't get my chair wet. My wheelchair (TiLite ZRA titanium) stays in a huge private change room right by the guards in the therapy pool (big hot tub).
So many red flags and not just accessible issues. Random bolts lying around! Looking forward to your next video to see whether you left the cruise or not.
Absolutely, random bolts lying around is a huge red flag beyond just accessibility issues. Safety should be a priority across the board. Stay tuned! I’ll share what happened next in my upcoming video!
There was an elderly lady across the corridor from us on a cruise, she was there with her family. She had a power scooter, a walker, and occasionally used a cane. The poor woman wasn’t able to get the cabin door open, it was horrible. She waited there for someone to happen by and open it up. I know many accessible rooms have a power assist to open the door. It was awful to see this woman having such a simple need unmet
That’s heartbreaking to hear. It’s such a basic thing to have a power assist for doors in accessible cabins, and it makes all the difference. No one should have to wait for help just to get into their room. It’s a clear sign that more thought needs to go into accessibility on these ships. Did anyone speak to the crew about it?
@@WHEEL_AROUND_THE_WORLD For this situation Royal Caribbean. Royal is just better with service and these types of situations in my opinion. Even with their older ships to. Carnival also is great but only newer ships of theirs like the excel class of ships. I have also been on Royal twice and carnival once so I would completely say Royal. I do get the prices are a bit much, but it is worth it.
@@WHEEL_AROUND_THE_WORLD My mobility-challenged elderly family member who uses a chair part-time was quite happy with Royal on Voyager and newer ships, especially Oasis. They weren't on any of the smaller ships to compare. There is a cruise critic website that should be beneficial to you and your specific needs. Good luck!
I got incredibly frustrated my entire cruise this past summer in Italy and Greece. I went Disney and they and the ship is very scooter friendly. I ran into challenges with excursions. None were wheelchair/scooter accessible so ended up booking private tours but still had problems. I’m so sorry you treated this way.
I am sorry that you have to go through that. The older I get, and the more medical issues I have, the more I realize how the world is made for the young and healthy people. It shouldn't be this hard to make things a bit more accessible.
Wow. This is a nightmare and so wrong. Thank you for sharing your experience with us. On another note, I absolutely love your gold eyeglass frames! What brand are they?
First we booked years in advance And my brother can walk a bit so we did not take a fully accessible room / but he does use a wheelchair for ease of movement and we wheel him around ❤we travel P and O and we do enjoy ourselves ❤
There's not much that I can say to this but it's like someone ticked boxes off that items 'Should' be in the accessable area and they threw them in there and yup, job done. NEXT... Going to tag MSC in a few vids to show how excellent their services are...
It's a bit like they furnished a Sims bathroom and not one actual people are using. I really thought this big companies have someone that checks all that stuff.
Gosh! Im shocked. Im about to get on the Magnifica here in Barcelona.... after this video, i. Swishing for the best. It saddens me so much to see the hassel you deal with day to day.
Did someone sell you the cruise on the idea that Grandiosa as brand new? just that she's 5 years old now and wear and tear your spotting does fit that.
I haven't cruised MSC yet. But I know some of the European lines tend to be a little skimpy on accessibility features. Ships that only cruise out of Europe just have to meet European disability requirements, which are a little more relaxed compared to ADA laws in the US. This is because much of Europe's infrastructure predates accessibility laws and would be nearly impossible to modify fully. I've found both Carnival and Royal Caribbean to be quite good for accessibility. Especially the newer ships. My only issues on those ships have been with other passengers, usually crowding the elevators so people in wheelchairs or scooters aren't able to fit.
I don’t think it’s just MSC. I went to about 7 hotels from a very well known hotel chain looking for an accessible room for my father. All the ‘accessible rooms’ I was shown were not either completely not accessible or had some issues that would have made it very difficult to stay there. I can only think that they do not discuss design with any of the people that will use them.
We booked a resort hotel one time. The "accessible" room they gave us was a 2nd floor walkup, with external concrete stairs. Because the person needing it wasn't wheelchair bound, they figured the stairs were fine. I talked to manager and said, "do you want to take responsibility for an 86 year old woman walking on concrete stairs, and possibly falling? No?" They moved the entire group (3 rooms) to a different and better set of rooms. You are likely right about most places don't discuss design issues properly.
Came here from some other channel that was using your content and reviewing/reacting to it (the shiplife) Nice they gave credit in the video at the start so I could search for your channel! Hopefully the rest of the cruise goes smoothly! (And hopefully this comment bumps the alg* in your favour)
The Shiplife did an amazing job of sharing the content and reacting to it as well as encouraging people to check out this channel so not sure why your comment made it seem otherwise
@@melissamcclain34 The issue arises when a creator's clips are used almost in full. It can reduce the incentive for viewers to visit the original content, which impacts the creator's engagement and visibility. For example, Shiplife included most of the original clips but only added commentary to certain parts. A more thoughtful approach would be to focus on those select moments for commentary while providing a direct link to the original video. This way, viewers are encouraged to engage with the original creator's hard work. Unfortunately, in this case, Shiplife didn't include a direct link-just a few mentions in the video. Many viewers won’t go out of their way to find the original content unless there's an easy-to-click link. And if the full clip is already in the reaction video, there’s little reason to seek out the source.
@@WHEEL_AROUND_THE_WORLD Honestly, any of them are better than MSC. MSC has a very low reputation among repeat cruisers. @Cruisewith (AKA Ben and David) took their nephews (both in wheelchairs) on a cruise on Celebrity Ascent and had a generally positive experience. (the video on their channel is from about 3 months ago "We Took FIRST TIMERS on a Cruise - Did They Love it or Hate it?" and a couple of videos after that one.
I’ve cruised many times and am a fan of NCL for laid back feel and princess for a more rounded premium option. I always book direct with the cruise line as one time with a travel agent was fraught with problems.
@WHEEL_AROUND_THE_WORLD I would say Princess. I have seen so many folks with mobility issues, and it makes me happy to see people still being able to enjoy getting out and seeing the world, plus not so many kids. Don't give up, I'm happy to see you putting this out there for the world.
The shower is definitly not designed by a disabled/wheelchair person. A cruise is on my bucketlist, but always afraid something is not going as I booked and aspected..... so your video is my big nightmare😱 (and yours too😅)
MSC doesn't give a shit in general from general reviews online. Their customer service is just not that great, so if anything goes wrong, you're fucked. Incredibly sorry you're having this experience.
My guess is the "accessible" public shower is designed for older people with mobility issues who might need to sit down or use a rail to get up but are otherwise self-ambulating. They'd be the most likely people on a cruise and thus the only people the cruise ship cares about. It doesn't seem like they care about people with disabilities as a whole and would probably rather we stayed out of sight lest we remind people that we exist. The fact they put you down the back right by the staff smoking room (which is insane, why are they smoking indoors?) feels a little bit like 'poke him in an out of the way corner where nobody will see him'.
I am in a wheelchair full time. If I can't get a fully accessible cabin I CAN NOT cruise. Please do not book an accessible cabin if you do not need one.
As a deaf hard hearing disabled person with speech issues people still think I am normal in public. When I enter competitions I get looks and mocked of my disability. I have potential lawsuits If I want to go forward.
Reading some of the recommendations in the comments, I think you have to do some research about the different cruise lines, what the usually offer, price for value and what traveller segment they are targeting - in addition to accessibility. 🤔
That’s fair, cruising can be tough for anyone with mobility challenges. Ships are often small and tight, which makes accessibility a real issue. Hopefully, the industry starts rethinking their designs to be more inclusive!
Seems that the problem is that they don't book "accessible rooms". It seems that MSC has people book a "room", then fill out a form and hope someone reads it regarding accessible needs.
MSC Seascape was quite possibly one of the worst cruises I've been on for accessibility. The elevators are always full and are hard to fit for wheel chairs when more than 2 other people are in the lift. Making it really hard for disabled folks to get on and off the ship. One of the wheel chair pushers (doubles as show security) was a total jerk we arrived 5 mins early to a show and he refused to let us in (arguing with us until the show actually started). I forget his name but it was some douchebag south asian dude with a topknot for a haircut. Stupid thresholds that get your chair stuck. Weird random pointless inclines. You can see from the "accessible" shower design that it is built to give you the ILLUSION of accessibility. MSC is not interested in doing things right, they just want to "appear" right. The food was mediocre at best. Try the curry, bits of bone all over the place. They rough chopped thighs that end up in little fragments easy to get stuck in your gums. My advice, NEVER BOOK MSC. If you can afford it, go Virgin. If virgin is out of the budget Princess is also a decent one.
This is sooooo bad! I took a cruise with my mom in 2015 across the Atlantic in an accessible cabin. Her scooter fitted in perfectly and it had a roll-in shower with no lip on the door. That was on the NCL Star and we had a great time. This is awful!
MSc is cheaper than all the rest for a reason, why didn’t you go on an higher end ship, on the celebrity ships I have seen a lot of people in wheelchairs.
My son full time wheelchair user this isnt rare occurrence when it comes to disability even tho paid in advance for wheelchair access and it's not cheap either still left stranded in one takes accountability it's so wrong
I'm so sorry that "this" is your first experience of cruising. Not all cruise lines are this horrendous for accessible people. My mother had a wheelchair and we sailed on Royal Caribbean. We had an accessible room and it was absolutely perfect. Plenty of space to move around in. There's a button you push at the entrance that the door automatically opens up for you. Please don't allow this experience to turn you off from cruising. Try again from a North American port on a completely different line.
For any facility to be considered accessible, it should actually be used by people with various handicaps. That shower stall had several inaccessible features!
I wonder why accessible rooms aren't overseen by people who need those accessible rooms. It doesn't seem like they considered a variety of disabilities.
im sorry for the situation you got yourself in especially for this being your first cruise, but realize MSC isn't a good cruise line, and honestly you got yourself in this situation on your own accord, see cruise lines usually sell out years in advance, and you booking everything within a month of sailing when most of the rooms were sold, you were left with what they have, plus since MSC is a European Italian cruise line they really are not the best at disabled accommodation. just like most of Europe. You gotta be proactive with cruise lines and not expect them to do everything, especially with less than a months notice.
That “accessible” shower room was not designed for those with limited mobility or the disabled. It was put together by lazy people who want to claim they are accessible but… it’s not even an attempt! The handrail is only there because it’s a boat and someone probably fell over when it was swaying and now they have handrails for people who stand in the shower. Eurgh. People who build “accessible” rooms and bathrooms need to spend an entire week in a wheelchair.
Making places accessible should not be difficult in this day and age. By now they know what should be done so there is no excuse to not make things accessible as they should be. Shame on MSC for doing such a half assed job of this. The cigarette issue would be a deal breaker for me. I get an allergic reaction from cigarette smoke. This is why I cruise with Disney. I have found them to be the best when it comes to smoking areas being kept away from the majority of the ship. No casino which means no smoking inside. It makes a huge difference.
I think that MSC should be refunding you for their error in your room. That's not the room you paid to have! They should also be adding on a FREE trip to you!!! ...and next time, you should do some research on the ships that you choose, on any cruise line before you book your next cruise. Pick one of the newer ships! The newer ships are more expensive to take, but worth it. 👍🏽💯
I despise when they build things that are supposed to be “accessible” and there’s nothing accessible about it. They designed it more for appearance and less for functionality. Needless to say I will never be cruising with that company.
I completely agree, it’s frustrating when “accessible” is just for show and not functional. Prioritising appearance over true accessibility is unacceptable. Sounds like that cruise line lost another customer!
This is disappointing and disgraceful that they could even get away with this. The room you were assigned is not accessible to anyone. It’s a complete safety hazard for you and they clearly knew that and just didn’t want to move around another passenger due to their mistake. To then suggest for you use a public restroom because they didn’t assign you appropriate, safe, accessibility is criminal. What would you do if there was an emergency? I hope you get a positive resolution. The best way to get there attention is to document & expose the situation like you have been. Pictures don’t lie.
Sorry but there’s nothing luxurious about sharing a ship with several thousand people and their germs. It’s a floating Petrie dish. Did it once, and never again. European river cruises for me with less than 100 on board. Much more civilised than having to fight the buffet with ferals !! Hope your next trip has the amenities that you require and need.
I am so sorry that this is your introduction to cruising! It really should not be like this at all. I hope they can turn things around, or at least you don't let this put you off of cruising all together.
Princess is not much better. I found people are extremely rude to wheelchairs and scooter users. My partner and i had a meh first cruise experience. Also, 2 floors down was the casino and cigarette smoke would often waft up the staircase. OH! someone had to use the pool chair and it broke down with the person stuck in the chair for over an hour.
As an able-bodied person who thinks a lot about accessibility, this frustrates me to no end that this company treats that (and people like you who need that) as an after thought. I also wonder if your travel agent also didn’t do their due diligence in ensuring that you got what you wanted (I suspect they didn’t have experience with disabled travellers). Sorry to hear this cruise is starting off piss poor.
Cruise ships notoriously don't add enough accessible rooms (because they make less money on a square footage basis) and I honestly think they don't require enough documentation to book them- meaning anyone can book the room just to have a larger space with no proof of actually needing it. I also think your travel agent bares a lot of the blame here. They should have made certain you were receiving an accessible room. That said, to add insult to the entire situation the accessible shower in the gym is laughable. Any fool could have created a better space- I'm embarrassed for this cruise line in this regard. I know from your last video it was suggested that you could use the public facilities (which is bad enough) but then to have those facilities not actually be workable is near criminal. In fact in the United States I think it would be criminal and rightly so. Sorry you're having to deal with this but glad you are bringing some attention to the issue.
Just the fact they put an accessible room next to the smoking lounge as if a person with a disability may not have lung issues or immunity issues. They really dont care about you sadly.
Sorry to say I think you just picked the wrong cruise line. I cruise quite often #NCL IS ABSOLUTELY THE BEST, ESPECIALLY WHEN IT COMES TO WHEELCHAIR ACCESSIBILITY. If you like I can share a video of my room with you, one. The key card to get in your room is at the height of the wheelchair your wheelchair has a place and if you decided to get rent a motor wheelchair. It's a section in the wrong port where it plugs up. Without a problem, the bathroom you can will right into. It has a seat where you can take a shower even the deck outside your room. You can roll right up into without a problem. It is so beautiful. It was such a better experience than what you're having. And I'm so sorry for it. Because that is disgusting what they're doing #MSC NEED TO REALLY GET IT TOGETHER WITH PEOPLE WITH DISABILITIES.
I noticed that the thing with your videos is pointing out how hard it is for people who are disabled. So I went to the carnival website directly. No talking to an agent. They have 4 kinds of state rooms. Fully accessibly (FAC) Fully Accessible Cabins - Single Side Approach (FAC-SSA) Ambulatory Accessible Cabins (AAC) Standard I am sorry, but all of this going through an agent of yours and you not trying hard enough is what is causing your problems. You shouldnt be going to the places and shaming them when you are not doing your due diligence in finding out whether or not YOU are capable of taking advantage of what they offer. I would image if you talked to someone, not an agent, and explained that you absolutely need a FAC or FAC-SSA then they would be willing to accommodate you and since that was the premise behind your booking in the first place....they are obligated to fulfill their end of the bargain. Especially after they tell you you are booked in a suitable room. You seem like you want to say "disabled" and they fall all over you trying to accommodate you. You are the one that wants to take part in something that is exclusive and not for everyone, disability or not. Its not for everybody and they didnt design the ship to accommodate a surplus of people with wheelchairs. According to the data...."According to available data, a typical estimate is that around 1-2% of cruise ship passengers require a wheelchair; however, this number can vary depending on the cruise line, itinerary, and passenger demographics, with some reports suggesting a slightly higher percentage for specific groups" You are going off of this 20% of the world has disabilities.....but its not so cut and dry. Because on average 1%-2% of cruise goers are in a wheelchair, but you shame the cruise line for not having 20% of its space JUST FOR YOU? Its not that common for people in wheelchairs to cruise. But you wanted to. It is your responsibility to make sure that you got what you need at the end, no one elses. Its not the employees fault or the agents fault, its yours. Its all in plain English, and that means that even folks from down under can read it all. Everyone has a lot to do to prepare for a cruise, not just you. You have steps some people dont have to take, but you dont know what everyone else is going through either and what they have to do. Some probably have more of an ordeal than you when traveling, believe it or not. Those people take the extra time and energy to ensure that what they want to do goes smoothly.
I have heard 2 different stories about this post and 1/ is you paid for an assigned room with disability access at the beginning and were not given what U paid for and 2/ U booked a last minute NON-ASSIGNED room because it is a bit cheaper and then you requested a disablity access room, It doesn't work this way if U did the second option.
#2 - that is exactly how it works, actually. EU Regulation 1177/2010 requires a carrier to provide passengers needing special accommodations due to a disability accessible cabins in cost parity to any other typical room within that class - and EU courts, given how they generally rule cases under similar accessibility-friendly regulations - would absolutely require a free upgrade to the next available accessible room. The cruise line fucked up. He should have gotten the room, and a passenger that simply paid more for that guaranteed room with slightly more space should have gotten bumped (either upgraded or refunded). Someone shouldn't need to pay more to simply enjoy the bare fucking minimum that everyone else gets to enjoy - and fortunately, the law agrees. (Note: there are similar laws here in the US, specifically Title III of the ADA and Title 49 of the CFR.. and very likely Section 504 of the Rehabilitation Act)
@@absentmindedjwc What if the other people in the bigger rooms were also disabled and legitimately needed them. If you need a particular room on a cruise you book and pay for that room. He took the gamble of a cheaper guaranteed room and didnt get what he hoped for.
I think MSC must have just thought accessible shower is a big shower and didn't think about all the other factors.
Yup. I think so! GRRRRRR
Just started following you on TikTok and found you here. Love your channel. Can you tell me what brand and type of wheelchair that you use? I’m looking for something similar with the motor underneath. I have use of my arms but nerve damage so I can’t really use them for moving around.
Agree… but I mean it’s not that hard, just use an accessibility consultant. Where I live (Sweden) you can’t build basically anything without including an accessibility consultant because of all the building regulations.
@@malinpeh You would think, wouldn't you?
Nah this guy is the definition of a karen on wheels. Yeah, it sucks that they didn't have any options 2 weeks out and that someone told him otherwise. But 90% of the stuff he complains about is actual karen behavior
I would recommend going on a US based line. They are much more aware due to the strictness of the ADA. They still don’t have a lot of accessible cabins and you would still need to directly book a specific HA cabin, but things like the gym, public restrooms etc will be much easier to deal with.
I was gonna say when I went on a cruise last time I needed ADA accessibility. I have a service dog and fainting problems, so I’m not in a wheelchair but I had a full roll in bathroom and everyone was so accommodating. Maybe he should go to princess cruises next time they were great. The only downside was their medical staff was ignorant as hell, and left me alone for three hours, while I was literally dying.(Long story short, I ended up in ICU for three days. It was terrifying…well for my mother at least because I don’t remember any of it. Lol.) Other than that great cruises.😅
Oh, and I forgot even though we got cruise insurance and I was only on the ship for like 36 hours. They denied reimbursing us that was $10,000 down the drain on top of all my medical bills for being an ICU in the only port that has a hospital in Alaska…. I still want to go again lol
@@esmeraldathepinkpoodle2481 they deny claims because they know most people going through stuff like that can’t fight it. Usually taking it a little bit further legally gets them to pay up but some companies wait till the very last second, sometimes offering a settlement hours before the court date and at that point many people think about all the trouble they’ve already been through to get there and decide they came this far, lets go to court and see what a jury thinks I deserve. They tell the company to take their settlement and shove it lol.
But they make more money by denying claims banking on the fact most people won’t fight them. Hell most people in those positions can’t fight them. And they know it. It sucks. Im sorry that happened to you. They sold you snake oil insurance that did nothing for you. They took your money without giving you the service you paid for.
@@jworth7203 P and O are better than the American ones in my experience. The UK has disability laws as well as does Europe
This is my worst nightmare. My son is in a power wheelchair and we also have had our accessible room given to another guest. Not because that guest needed an accessible room, but because the guest was apparently a higher priority and WANTED a more spacious room. 😖
WOW. That’s infuriating! Was this also MSC? I’m sorry that happened, something like this should *never* happen.
Suppose it all depends on who booked it first. If they booked it first you can't really complain. First come first serve no use crying about it
the secret is to call the purser every time you need to do anything, and of course the captain needs to be informed an hourly phone call to keep him/her appraised of the situation.
This breaks my heart. I went on a cruise in 2014 and it was one of the best experiences. You deserve, and have the right to, an equally amazing and barrier free vacation.
As someone that works on the more digital side of accessibility - its been my experience when talking to plenty of businesses that, more often than not, they *really actually don't* give a shit about persons with disabilities. They care about what can keep them from getting sued, and the absolute barest of minimums they can do in order to be compliant with law and *appear* to care.
The only way I've found to trigger *actual empathy* is to actually *show them* how their poor decisions impact people. Your comment in the last video around "would you want to shit and piss in a public toilet for a week" was probably that shot of empathy dude needed to realize that this shit isn't okay. I really hope that MSC makes this right for you.. because this is very much not cool - especially since you did everything right, and they proceeded to ghost you.
That's super fucked up.
I'm not even sure how that works, people do go to public toilets daily all the time. I'm sure even the staff do. How does that help?
@@Roadent1241Not for their personal daily hygiene for a week… Brushing teeth, et.c. And I know many people that wouldn’t even think about taking a shit in a public bathroom.
Well, yeah. That's anything. Best example is the recent diversity/inclusion crap. They don't actually care about diversity. Just the PR appearance of supporting it. Even though it's clearly a vocal minority who even supports that silliness. And apparently, they don't even care about hiring the best person for the job anymore either. It's either going with one person because of their race over others (even if the others are more qualified) because you're pushing diversity at that moment. Or a scenario when you have 2 or 3 comparable potential hires skill wise, and at that point you're then deciding who to hire based on race.... which is classic racism.
@@Roadent1241 Because they aren’t being forced to get up, sometimes multiple times in the middle of the night, shift themselves to their mobility device, and get dressed *just* to use the toilet. Add to that the public bathrooms are only on specific floors which means using the lift to get to them and that means going to the opposite end of the ship. I don’t know about you, but I sometimes wake up and need to go NOW. Not five minutes from now, but now! So just imagine the whole process that likely takes a few minutes while desperately trying not to mess yourself. Now imagine having to do that multiple times in one night while trying to get some decent sleep.
@malinpeh You don't usually have a choice what you get out of your body in a public toilet.
To answer your question, no MSC doesn't care. However, I wouldn't give up on cruising. I would recommend checking out Holland America. Another channel, Traveling With a Chair, had an interview with their guest services and aoent 25 minutes talking about accessibility on Holland ships. You may want to give them a go. Their ships are smaller, less crowded, and the staff is always top notch, doing everything they can to make things right.
From experience in cruise ship construction, the ship owner normally has inspectors that check these crucial things. I have personally seen Carnival with their inspectors measuring everything with a tape measure. If something wasn't right, then the shipyard would have to fix it. So it goes to show that MSC does not have qualified inspectors or even qualified people working in this department. When delivering a Carnival ship or delivering an MSC ship, Carnival is hands down better in their inspections.
Hi, I'm new to your channel after seeing your first day on the cruise ship shared on the channel Shiplife. Its so frustrating seeing just how inaccessible this ship is, I'm hoping that by you spreading awareness it will make cruise industry take notice and make the proper changes. Hoping you do get to enjoy your cruise!
MSC is the worst for rooms for people with disabilities. Carnival and Norwegian are fantastic!
I’m not in a wheelchair, but I’m appalled. I do occasionally use a mobility scooter because of chronic leg pain, and if my vertigo gets really bad. We went on a very long trip this past August, including a cruise on the NCL Prima, but we did not request an accessible room. I just subscribed because I want to see more about accessibility issues. Keep fighting the good fight!
I was in a cruise with royal carribean and they upgraded me to an accessible room and it was the best room ever! Everything was giant. The bathroom had tons of room, the shower was completely flat, and I loved it being a larger guy. That being said I would never book this room myself as people like you need it but for a free upgrade because no one was using it, it was amazing. Also the room is right next to the main hallway and the elevators so it made it a breeze. Stinks this happened but I may not be disabled but the royal carribean disabled rooms are amazing.
You tease ….. now we have to wait to hear the good news from guest services…fingers crossed it is another room
1:10 Tisk tisk tisk, my man skipping leg day again. ;)
Good information! Will definitely be avoiding MSC.
I am a wheelchair user and msc is my preferred cruise line
I don't have a disability, but I have noticed how few people I see in France using a wheelchair. It's made me wonder whether there are people who are just trapped at home? Or they somehow manage with canes? Or have to be carried to a taxi? Even with great health care, there must still be people with mobility issues, so how are they coping?
And on a related topic, I've been noticing how "design" is privileging looks over function. In this context in particular we see steps with no handrail, big drops with no guardrail, the list goes on. There needs to be a revolution in schools of design to bring function to the forefront again.
I could pretty much guarantee you they are stuck "behind closed doors" due to accessibility issues. The statistics don't change much one 1st world country to another
The NCL ships I've been on have been more accessible than what's in your videos. Holy cow, I am never going on MSC.
Thank you for your review of your experience. I definitely wouldn't be interested in going on an MSC Tour, especially after seeing their lack of concern for those with disabilities. It's simply unacceptable 😠
I'm a T-4 complete paraplegic of 29 years. I've been curious about booking a cruise but have concerns about how accessible they are. Your videos have opened my eyes of the possible obstacles.
I'm curious of what your injury level is because you appear to have the typical large belly that most high level paras have.
I'm sorry you have to go through this.. 😔 If it were up to me things would be different. Best of luck in the future.
Thanks for this information i was considering taking my mother (in a wheelchair) on a cruise this makes me want to look at the lines harder before doing this.
It will vary by cruise line, ship, remodeled or not, what country's laws they must follow, e.g. ADA in the US, and your mother's specific needs. Disney and Royal and Celebrity seem to have good reviews about it for many people. Good luck!
Sorry you are dealing with this. I'm shocked seeing it 😮
The shower in my public pool/aquatic centre here in Toronto is better than that - and it was built in 1988!
There's also a choice of showers. One in a private room on the pool deck complete with a toilet, shower, shower chair, sink with a mirror (at a reasonable height). It's not perfect as the shower is motion activated (I just bring a posit note to cover it.) It's handheld with the attachment at a logical height for wheelchair users. There's also one in the communal changerooms. The pool also has a pool chair so if I want to stay in a chair for a shower I can - and I don't get my chair wet.
My wheelchair (TiLite ZRA titanium) stays in a huge private change room right by the guards in the therapy pool (big hot tub).
So many red flags and not just accessible issues. Random bolts lying around! Looking forward to your next video to see whether you left the cruise or not.
Absolutely, random bolts lying around is a huge red flag beyond just accessibility issues. Safety should be a priority across the board. Stay tuned! I’ll share what happened next in my upcoming video!
There was an elderly lady across the corridor from us on a cruise, she was there with her family. She had a power scooter, a walker, and occasionally used a cane. The poor woman wasn’t able to get the cabin door open, it was horrible. She waited there for someone to happen by and open it up. I know many accessible rooms have a power assist to open the door. It was awful to see this woman having such a simple need unmet
That’s heartbreaking to hear. It’s such a basic thing to have a power assist for doors in accessible cabins, and it makes all the difference. No one should have to wait for help just to get into their room. It’s a clear sign that more thought needs to go into accessibility on these ships. Did anyone speak to the crew about it?
I would recommend Royal Caribbean or Carnival. Much better. Plus Royal and Carnival actually have accesible rooms
Which would you say is the best?
@@WHEEL_AROUND_THE_WORLD For this situation Royal Caribbean. Royal is just better with service and these types of situations in my opinion. Even with their older ships to. Carnival also is great but only newer ships of theirs like the excel class of ships. I have also been on Royal twice and carnival once so I would completely say Royal. I do get the prices are a bit much, but it is worth it.
I agree on Royal. There are always numerous folks in wheelchairs and scooters on my cruises in the past.
Another difference is Carnival is also marketed more towards families with under teen kids while Royal is a bit more adult oriented
@@WHEEL_AROUND_THE_WORLD My mobility-challenged elderly family member who uses a chair part-time was quite happy with Royal on Voyager and newer ships, especially Oasis. They weren't on any of the smaller ships to compare. There is a cruise critic website that should be beneficial to you and your specific needs. Good luck!
This is a unique perspective the world should see more of.
I got incredibly frustrated my entire cruise this past summer in Italy and Greece. I went Disney and they and the ship is very scooter friendly. I ran into challenges with excursions. None were wheelchair/scooter accessible so ended up booking private tours but still had problems. I’m so sorry you treated this way.
Whenever I tell friends I really can’t visit cause I’m in a wheelchair they always get an eye opener of how limited my life are😢
I am sorry that you have to go through that. The older I get, and the more medical issues I have, the more I realize how the world is made for the young and healthy people. It shouldn't be this hard to make things a bit more accessible.
Wow. This is a nightmare and so wrong. Thank you for sharing your experience with us. On another note, I absolutely love your gold eyeglass frames! What brand are they?
First we booked years in advance
And my brother can walk a bit so we did not take a fully accessible room / but he does use a wheelchair for ease of movement and we wheel him around ❤we travel P and O and we do enjoy ourselves ❤
The ship is going into the shipyard this year, so all the carpets and stuff like that are being replaced
You should try a different line like Celebrity or other higher end line. I think you will have a much better experience. MSC is hit and mostly miss.
There's not much that I can say to this but it's like someone ticked boxes off that items 'Should' be in the accessable area and they threw them in there and yup, job done. NEXT... Going to tag MSC in a few vids to show how excellent their services are...
Thanks for taging them. Hopefully it brings about change!
I think they just ordered stuff they’ve seen in other venues and had the help just toss it anywhere.
It's a bit like they furnished a Sims bathroom and not one actual people are using. I really thought this big companies have someone that checks all that stuff.
Gosh! Im shocked. Im about to get on the Magnifica here in Barcelona.... after this video, i. Swishing for the best. It saddens me so much to see the hassel you deal with day to day.
I recommend Meinschiff. One of the best cruise ship for us. And second AIDA or NCL.
Did someone sell you the cruise on the idea that Grandiosa as brand new? just that she's 5 years old now and wear and tear your spotting does fit that.
You should try other popular cruise lines like Royal etc and see what it’s like.
I haven't cruised MSC yet. But I know some of the European lines tend to be a little skimpy on accessibility features. Ships that only cruise out of Europe just have to meet European disability requirements, which are a little more relaxed compared to ADA laws in the US. This is because much of Europe's infrastructure predates accessibility laws and would be nearly impossible to modify fully.
I've found both Carnival and Royal Caribbean to be quite good for accessibility. Especially the newer ships. My only issues on those ships have been with other passengers, usually crowding the elevators so people in wheelchairs or scooters aren't able to fit.
This ship is built to the lowest ADA laws of it’s flagged country, which is certainly not the USA, EU or GB.
I don’t think it’s just MSC. I went to about 7 hotels from a very well known hotel chain looking for an accessible room for my father. All the ‘accessible rooms’ I was shown were not either completely not accessible or had some issues that would have made it very difficult to stay there. I can only think that they do not discuss design with any of the people that will use them.
We booked a resort hotel one time. The "accessible" room they gave us was a 2nd floor walkup, with external concrete stairs. Because the person needing it wasn't wheelchair bound, they figured the stairs were fine. I talked to manager and said, "do you want to take responsibility for an 86 year old woman walking on concrete stairs, and possibly falling? No?" They moved the entire group (3 rooms) to a different and better set of rooms.
You are likely right about most places don't discuss design issues properly.
Came here from some other channel that was using your content and reviewing/reacting to it (the shiplife)
Nice they gave credit in the video at the start so I could search for your channel!
Hopefully the rest of the cruise goes smoothly!
(And hopefully this comment bumps the alg* in your favour)
The Shiplife did an amazing job of sharing the content and reacting to it as well as encouraging people to check out this channel so not sure why your comment made it seem otherwise
@@melissamcclain34 The issue arises when a creator's clips are used almost in full. It can reduce the incentive for viewers to visit the original content, which impacts the creator's engagement and visibility.
For example, Shiplife included most of the original clips but only added commentary to certain parts. A more thoughtful approach would be to focus on those select moments for commentary while providing a direct link to the original video. This way, viewers are encouraged to engage with the original creator's hard work.
Unfortunately, in this case, Shiplife didn't include a direct link-just a few mentions in the video. Many viewers won’t go out of their way to find the original content unless there's an easy-to-click link. And if the full clip is already in the reaction video, there’s little reason to seek out the source.
You should go on princess they kinda better plus it’s light on kids and rooms are more rounded for disabilities
There are better cruise lines out there. Don't give up on cruising.
Which is the best?
@@WHEEL_AROUND_THE_WORLD Honestly, any of them are better than MSC.
MSC has a very low reputation among repeat cruisers.
@Cruisewith (AKA Ben and David) took their nephews (both in wheelchairs) on a cruise on Celebrity Ascent and had a generally positive experience. (the video on their channel is from about 3 months ago "We Took FIRST TIMERS on a Cruise - Did They Love it or Hate it?" and a couple of videos after that one.
I’ve cruised many times and am a fan of NCL for laid back feel and princess for a more rounded premium option. I always book direct with the cruise line as one time with a travel agent was fraught with problems.
@@WHEEL_AROUND_THE_WORLDmaybe royal Caribbean
@WHEEL_AROUND_THE_WORLD I would say Princess. I have seen so many folks with mobility issues, and it makes me happy to see people still being able to enjoy getting out and seeing the world, plus not so many kids. Don't give up, I'm happy to see you putting this out there for the world.
Seems like you didn't just get a non-accessible room, you also got one of the worst rooms on the boat!
He booked with a few days to go on a full ship of course he got what was left
He booked the cheapest cabin meant for solo travelers that is not accessible.
The shower is definitly not designed by a disabled/wheelchair person. A cruise is on my bucketlist, but always afraid something is not going as I booked and aspected..... so your video is my big nightmare😱 (and yours too😅)
MSC doesn't give a shit in general from general reviews online. Their customer service is just not that great, so if anything goes wrong, you're fucked. Incredibly sorry you're having this experience.
I love MSC
My guess is the "accessible" public shower is designed for older people with mobility issues who might need to sit down or use a rail to get up but are otherwise self-ambulating. They'd be the most likely people on a cruise and thus the only people the cruise ship cares about. It doesn't seem like they care about people with disabilities as a whole and would probably rather we stayed out of sight lest we remind people that we exist.
The fact they put you down the back right by the staff smoking room (which is insane, why are they smoking indoors?) feels a little bit like 'poke him in an out of the way corner where nobody will see him'.
Hey! Where’s the rest of the video?
I hope it gets better for you.
Do not hold your breath. And coming very soon.
I’m so sorry😢😮
I am in a wheelchair full time. If I can't get a fully accessible cabin I CAN NOT cruise. Please do not book an accessible cabin if you do not need one.
As a deaf hard hearing disabled person with speech issues people still think I am normal in public. When I enter competitions I get looks and mocked of my disability. I have potential lawsuits If I want to go forward.
Reading some of the recommendations in the comments, I think you have to do some research about the different cruise lines, what the usually offer, price for value and what traveller segment they are targeting - in addition to accessibility. 🤔
Having been on a few cruises, I DO NOT recommend them for anyone who has trouble getting around. Fair, no? But ships are always small and tight.
That’s fair, cruising can be tough for anyone with mobility challenges. Ships are often small and tight, which makes accessibility a real issue. Hopefully, the industry starts rethinking their designs to be more inclusive!
I have never been on a cruise ship but that is appalling someone in a wheelchair given a room that is not wheelchair accessible
Especially since we all know that some of them are being used by people that don't need them.
Seems that the problem is that they don't book "accessible rooms". It seems that MSC has people book a "room", then fill out a form and hope someone reads it regarding accessible needs.
@@boomergames8094 Yeah, that does not look like a good system at all.
MSC Seascape was quite possibly one of the worst cruises I've been on for accessibility. The elevators are always full and are hard to fit for wheel chairs when more than 2 other people are in the lift. Making it really hard for disabled folks to get on and off the ship. One of the wheel chair pushers (doubles as show security) was a total jerk we arrived 5 mins early to a show and he refused to let us in (arguing with us until the show actually started). I forget his name but it was some douchebag south asian dude with a topknot for a haircut. Stupid thresholds that get your chair stuck. Weird random pointless inclines.
You can see from the "accessible" shower design that it is built to give you the ILLUSION of accessibility. MSC is not interested in doing things right, they just want to "appear" right.
The food was mediocre at best. Try the curry, bits of bone all over the place. They rough chopped thighs that end up in little fragments easy to get stuck in your gums.
My advice, NEVER BOOK MSC. If you can afford it, go Virgin. If virgin is out of the budget Princess is also a decent one.
Trust me, I will NEVER book them again! Thank you for sharing this!
@@WHEEL_AROUND_THE_WORLD I love MSC
This is sooooo bad! I took a cruise with my mom in 2015 across the Atlantic in an accessible cabin. Her scooter fitted in perfectly and it had a roll-in shower with no lip on the door. That was on the NCL Star and we had a great time. This is awful!
I'm a wheelchair user and this is disgusting! I'd be throwing a (very polite Canadian) fit when I got home and demanding a refund.
After you get home will be too late for the cruise line to do anything.
MSc is cheaper than all the rest for a reason, why didn’t you go on an higher end ship, on the celebrity ships I have seen a lot of people in wheelchairs.
please try royal caribbean!
Too short! But that’s for updating us quickly
Holy smokes that shower is HORRIFIC. Unbelievably unsafe!
My son full time wheelchair user this isnt rare occurrence when it comes to disability even tho paid in advance for wheelchair access and it's not cheap either still left stranded in one takes accountability it's so wrong
I'm so sorry that "this" is your first experience of cruising. Not all cruise lines are this horrendous for accessible people. My mother had a wheelchair and we sailed on Royal Caribbean. We had an accessible room and it was absolutely perfect. Plenty of space to move around in. There's a button you push at the entrance that the door automatically opens up for you. Please don't allow this experience to turn you off from cruising. Try again from a North American port on a completely different line.
For any facility to be considered accessible, it should actually be used by people with various handicaps. That shower stall had several inaccessible features!
You’d be better off going to Butlins Resort they even get this sort stuff right
I wonder why accessible rooms aren't overseen by people who need those accessible rooms. It doesn't seem like they considered a variety of disabilities.
Sorry for your experience. MSC is the worst.
im sorry for the situation you got yourself in especially for this being your first cruise, but realize MSC isn't a good cruise line, and honestly you got yourself in this situation on your own accord, see cruise lines usually sell out years in advance, and you booking everything within a month of sailing when most of the rooms were sold, you were left with what they have, plus since MSC is a European Italian cruise line they really are not the best at disabled accommodation. just like most of Europe. You gotta be proactive with cruise lines and not expect them to do everything, especially with less than a months notice.
MSC is not very accessible for regular people, the spaces are awkward so I can’t imagine for a disabled person.
Smoke free ship I say
Yea it was not pleasant
Das ist halt so in Europa, richtet sich nicht alles nach euch Amis oder Briten!
@@Cruise_life1cancer for the win! I guess. Keep hitting those nicotine sticks 💪
@@Cruise_life1 I'm Australian
@@asmrart6196 ist doch alles das gleiche
That “accessible” shower room was not designed for those with limited mobility or the disabled. It was put together by lazy people who want to claim they are accessible but… it’s not even an attempt! The handrail is only there because it’s a boat and someone probably fell over when it was swaying and now they have handrails for people who stand in the shower. Eurgh. People who build “accessible” rooms and bathrooms need to spend an entire week in a wheelchair.
Making places accessible should not be difficult in this day and age. By now they know what should be done so there is no excuse to not make things accessible as they should be. Shame on MSC for doing such a half assed job of this.
The cigarette issue would be a deal breaker for me. I get an allergic reaction from cigarette smoke. This is why I cruise with Disney. I have found them to be the best when it comes to smoking areas being kept away from the majority of the ship. No casino which means no smoking inside. It makes a huge difference.
I think that MSC should be refunding you for their error in your room. That's not the room you paid to have! They should also be adding on a FREE trip to you!!! ...and next time, you should do some research on the ships that you choose, on any cruise line before you book your next cruise. Pick one of the newer ships! The newer ships are more expensive to take, but worth it. 👍🏽💯
I despise when they build things that are supposed to be “accessible” and there’s nothing accessible about it. They designed it more for appearance and less for functionality. Needless to say I will never be cruising with that company.
I completely agree, it’s frustrating when “accessible” is just for show and not functional. Prioritising appearance over true accessibility is unacceptable. Sounds like that cruise line lost another customer!
This is disappointing and disgraceful that they could even get away with this. The room you were assigned is not accessible to anyone. It’s a complete safety hazard for you and they clearly knew that and just didn’t want to move around another passenger due to their mistake. To then suggest for you use a public restroom because they didn’t assign you appropriate, safe, accessibility is criminal. What would you do if there was an emergency? I hope you get a positive resolution. The best way to get there attention is to document & expose the situation like you have been. Pictures don’t lie.
Sorry but there’s nothing luxurious about sharing a ship with several thousand people and their germs. It’s a floating Petrie dish. Did it once, and never again. European river cruises for me with less than 100 on board. Much more civilised than having to fight the buffet with ferals !! Hope your next trip has the amenities that you require and need.
I am so sorry that this is your introduction to cruising! It really should not be like this at all. I hope they can turn things around, or at least you don't let this put you off of cruising all together.
All that money to inconvenienced. I’m livid on your behalf.
Don't know if its they don't care or simple ignorance. Either way it needs to be corrected in the next dry dock.
still waiting for the good news
I think most people who make this assable facilities have no idea about disabled people.
The lack of an accessible room for you is unacceptable but too many people and kids? Did you expect to have the ship to yourself?
Princess is not much better. I found people are extremely rude to wheelchairs and scooter users. My partner and i had a meh first cruise experience. Also, 2 floors down was the casino and cigarette smoke would often waft up the staircase. OH! someone had to use the pool chair and it broke down with the person stuck in the chair for over an hour.
They put him in a Kids Room/Bed?!? -- with utterly INACCESSIBLE for wheelchair bathroom.... wow.
As an able-bodied person who thinks a lot about accessibility, this frustrates me to no end that this company treats that (and people like you who need that) as an after thought. I also wonder if your travel agent also didn’t do their due diligence in ensuring that you got what you wanted (I suspect they didn’t have experience with disabled travellers). Sorry to hear this cruise is starting off piss poor.
Hopefully, things improve, but this cruise definitely got off to a rough start. Thanks for your support
No they clearly don’t.
I'd really ask for a full refund mate. It just keeps getting worse and worse.
Curious what you think of the life jacket placement in these ADA cabins on Virgin Voyages ua-cam.com/video/QpZ88ufaCOI/v-deo.htmlsi=SCSAJ1IBEvM6Y4pI
Cruise ships notoriously don't add enough accessible rooms (because they make less money on a square footage basis) and I honestly think they don't require enough documentation to book them- meaning anyone can book the room just to have a larger space with no proof of actually needing it. I also think your travel agent bares a lot of the blame here. They should have made certain you were receiving an accessible room. That said, to add insult to the entire situation the accessible shower in the gym is laughable. Any fool could have created a better space- I'm embarrassed for this cruise line in this regard. I know from your last video it was suggested that you could use the public facilities (which is bad enough) but then to have those facilities not actually be workable is near criminal. In fact in the United States I think it would be criminal and rightly so. Sorry you're having to deal with this but glad you are bringing some attention to the issue.
Surprised it wasnt Royal Caribbean. - They suck in so many ways - (also their Celebrity Brand as well) -
Just the fact they put an accessible room next to the smoking lounge as if a person with a disability may not have lung issues or immunity issues. They really dont care about you sadly.
Sorry to say I think you just picked the wrong cruise line. I cruise quite often #NCL IS ABSOLUTELY THE BEST, ESPECIALLY WHEN IT COMES TO WHEELCHAIR ACCESSIBILITY. If you like I can share a video of my room with you, one. The key card to get in your room is at the height of the wheelchair your wheelchair has a place and if you decided to get rent a motor wheelchair. It's a section in the wrong port where it plugs up. Without a problem, the bathroom you can will right into. It has a seat where you can take a shower even the deck outside your room. You can roll right up into without a problem. It is so beautiful. It was such a better experience than what you're having. And I'm so sorry for it. Because that is disgusting what they're doing #MSC NEED TO REALLY GET IT TOGETHER WITH PEOPLE WITH DISABILITIES.
That's the problem you went on MSC
Jsyk , MSC is not luxurious
Obviously, MSC just checked the "disability equipment" boxes without making sure the equipment was usable. A very lazy and dangerous attitude.
Yup! Sure is!
Msc is not known for good service
I noticed that the thing with your videos is pointing out how hard it is for people who are disabled. So I went to the carnival website directly. No talking to an agent.
They have 4 kinds of state rooms.
Fully accessibly (FAC)
Fully Accessible Cabins - Single Side Approach (FAC-SSA)
Ambulatory Accessible Cabins (AAC)
Standard
I am sorry, but all of this going through an agent of yours and you not trying hard enough is what is causing your problems. You shouldnt be going to the places and shaming them when you are not doing your due diligence in finding out whether or not YOU are capable of taking advantage of what they offer. I would image if you talked to someone, not an agent, and explained that you absolutely need a FAC or FAC-SSA then they would be willing to accommodate you and since that was the premise behind your booking in the first place....they are obligated to fulfill their end of the bargain. Especially after they tell you you are booked in a suitable room.
You seem like you want to say "disabled" and they fall all over you trying to accommodate you. You are the one that wants to take part in something that is exclusive and not for everyone, disability or not. Its not for everybody and they didnt design the ship to accommodate a surplus of people with wheelchairs.
According to the data...."According to available data, a typical estimate is that around 1-2% of cruise ship passengers require a wheelchair; however, this number can vary depending on the cruise line, itinerary, and passenger demographics, with some reports suggesting a slightly higher percentage for specific groups"
You are going off of this 20% of the world has disabilities.....but its not so cut and dry. Because on average 1%-2% of cruise goers are in a wheelchair, but you shame the cruise line for not having 20% of its space JUST FOR YOU? Its not that common for people in wheelchairs to cruise. But you wanted to. It is your responsibility to make sure that you got what you need at the end, no one elses. Its not the employees fault or the agents fault, its yours.
Its all in plain English, and that means that even folks from down under can read it all. Everyone has a lot to do to prepare for a cruise, not just you. You have steps some people dont have to take, but you dont know what everyone else is going through either and what they have to do. Some probably have more of an ordeal than you when traveling, believe it or not. Those people take the extra time and energy to ensure that what they want to do goes smoothly.
Would you be the one who would visit a 1000 year old castle and question why it doesnt have a lift installed yet?
Don’t cruise MSC… try celebrity
Soooo Italian
I have heard 2 different stories about this post and 1/ is you paid for an assigned room with disability access at the beginning and were not given what U paid for and 2/ U booked a last minute NON-ASSIGNED room because it is a bit cheaper and then you requested a disablity access room, It doesn't work this way if U did the second option.
#2 - that is exactly how it works, actually. EU Regulation 1177/2010 requires a carrier to provide passengers needing special accommodations due to a disability accessible cabins in cost parity to any other typical room within that class - and EU courts, given how they generally rule cases under similar accessibility-friendly regulations - would absolutely require a free upgrade to the next available accessible room.
The cruise line fucked up. He should have gotten the room, and a passenger that simply paid more for that guaranteed room with slightly more space should have gotten bumped (either upgraded or refunded). Someone shouldn't need to pay more to simply enjoy the bare fucking minimum that everyone else gets to enjoy - and fortunately, the law agrees. (Note: there are similar laws here in the US, specifically Title III of the ADA and Title 49 of the CFR.. and very likely Section 504 of the Rehabilitation Act)
@@absentmindedjwc What if the other people in the bigger rooms were also disabled and legitimately needed them. If you need a particular room on a cruise you book and pay for that room. He took the gamble of a cheaper guaranteed room and didnt get what he hoped for.