Closing the Sale: 9 Common Objections

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  • Опубліковано 9 лип 2024
  • If you are a salesperson, you know that a difficult barrier in sales is overcoming customer objections. Watch this video to learn how to respond to customer objections and use listening skills to increase your sales. bit.ly/29hhAOj
    Master the art of closing the sales gap and converting prospects into buyers with the link above.
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КОМЕНТАРІ • 238

  • @serbaserbi526
    @serbaserbi526 2 роки тому +11

    The only salesman guru that I found so humble and treat the prospect repectfully. The kind of the presentation I want to imitate.

  • @itsmelancevee
    @itsmelancevee 3 роки тому +80

    Rebuttal: That's alright. Most people in your situation felt the same way when I first call on them but now they have become our best customers and they recommend us to their friends and family.

  • @baremysoul4u
    @baremysoul4u 7 років тому +275

    9 categories of objections.
    1. silent
    2. excuses
    3. malicious
    4. request for info
    5. show off
    6. subjective/personal
    7. objective/factual*
    8. Sales resistance
    9. last ditch

  • @Shanshan19811
    @Shanshan19811 2 роки тому +10

    These are the best "overcoming sales objections" advice that I have ever received that I will be using to prepare for my upcoming interview. Thank you Mr. Tracy!

  • @ClosngSecretsReveald
    @ClosngSecretsReveald 10 років тому +58

    Brian is the best teacher in overcoming objections. I've learned so much from him. Listen to everything you can by Brian. He is one of the best!

    • @younggrinch2826
      @younggrinch2826 2 роки тому +1

      Ya I’m sure he sells dictionaries just fime

  • @imadovish
    @imadovish 7 років тому +42

    The 9 categories of objections that Mr. Brian Tracy discussed in this video:
    1. silent
    2. excuses
    3. malicious scaffolding
    4. request information
    5. show off
    6. subjective / personal
    7. objective
    8. sales resistance
    9. last ditch / hesitant
    The answer to them all is to ✪ ASK OPEN-ENDED QUESTIONS AND GAIN THEIR TRUST.
    #sales
    #closing_sales

  • @allison447
    @allison447 11 років тому +1

    good points. Brian - might I add that you would make millions helping read kids books at bedtime. The comforting voice was like a new recliner and a violinist near a sandy beach! Parents everywhere need you.

  • @samscott2661
    @samscott2661 8 років тому +9

    Brian Tracy, simply the best!

  • @emiliopeire621
    @emiliopeire621 11 років тому +1

    Brilliant as usual, Mr Tracy. These are not just objection handling techniques for selling situations, they are communication skills that are transferable to any role or situation where you would like to bring someone around to your way of thinking.

  • @latingurrr88
    @latingurrr88 7 років тому +2

    I love that you provide clear solutions that are simple and diverse.

  • @joecolling1919
    @joecolling1919 7 років тому +1

    I like your professionalism, Brian Tracy. Many marketers think they have to act obnoxious and swear to get people to listen to them, but not you. I like that. Thanks for the video.

  • @sparklespeech9674
    @sparklespeech9674 2 роки тому +2

    I find your teachings very practical. And they've helped me a lot. Thank you so much, Mr Tracy!

  • @Insidious969
    @Insidious969 7 років тому +31

    This man is so smooth :D

  • @claudes.whitacre1241
    @claudes.whitacre1241 10 років тому +14

    Always been a big fan of Brian Tracy. I've listened to his training tapes for years. Solid sales training from a master salesman.

    • @daveysmeets5493
      @daveysmeets5493 10 років тому +3

      What tapes helped you the most? I preferred Psychology of selling.

    • @dannywmeeks
      @dannywmeeks 10 років тому +2

      Davey Smeets I loved the Psychology Of Selling series! I listened to it so many times back in the early 90's that I decided to quit my regular job and sell cars! Did pretty darn good, too! Great sales training all around from BT!

    • @daveysmeets5493
      @daveysmeets5493 10 років тому +3

      Danny Meeks, Yeah i just started working for myself a year ago in salses. Not only in the 90s it was a great book, it helped me learn alot more about sales. Its gold!! :-)

    • @skionen1781
      @skionen1781 10 років тому +2

      Me too, I have all his books

  • @Alicks112
    @Alicks112 7 років тому

    thank you so much for your videos. Your lessons have greatly enhanced my sales, relationships, and overall confidence. I cannot thank you enough!

  • @baremysoul4u
    @baremysoul4u 7 років тому +2

    Brian Tracy, another great one I recall from sales training at beginning of my career.

  • @SideEffectsmusic
    @SideEffectsmusic 5 років тому +2

    I like it! Some of the best calm and collected tips I've heard in awhile. Seems like it comes from a wise experienced point of view. I like this insight.

  • @exterMEnator83
    @exterMEnator83 4 роки тому

    What a master sales man
    Thank you for not being selfish and helping us sales people

  • @baremysoul4u
    @baremysoul4u 7 років тому +1

    This is excellent! Thank you Brian Tracy!

  • @victoriatung4735
    @victoriatung4735 8 років тому +15

    Thank you Brian for these wonderful tips in closing a sales. If the product is good and great reviews it needs to be very well researched about price and use the 5 sales conversation steps: 1) Introduction (Icebreaker) 2) Short Story (Qualify you and the customer) 3) Presentation of product (not overly long) but good sales pitch 4) Closing (9 Common Objections and Closing the Sale) 5) REHASH I used to do sales representative for 4 years for events and marketing. I am looking to go back into Sales and Customer service representative for Events and Marketing. Your video is extremely helpful, I truly appreciate your help in showing us how to close the sale. You are an excellent teacher!

    • @TraderMigs
      @TraderMigs 8 років тому

      Hi ☺😊😃 Have you ever considered taking on network marketing/direct sales?

  • @shondtel
    @shondtel 10 років тому +2

    Great video never knew any of these terms coming out the box with my eyes wide open hungry to learn more!

  • @stlouiswholesalerealestate
    @stlouiswholesalerealestate 6 років тому +1

    Brian Tracy is phenomenal! Thanks!

  • @imadovish
    @imadovish 7 років тому +2

    WOW!
    VERY THOROUGH AND HELPFUL TIPS. THANKS A MILLION

  • @BrianConway
    @BrianConway 10 років тому +3

    There's definite value in recognizing different objection types. It doesn't necessarily mean these are underhand tactics, like some people seem to think, but more about making sure you satisfy your prospects questions and concerns to their satisfaction.

  • @aandretrain5089
    @aandretrain5089 7 років тому

    This material is outstanding. Thank you Brian. You have it going on!

  • @MissDoktor
    @MissDoktor 3 роки тому

    Omg, this is such a gold mine! Thank you!

  • @josephfreemanattah6639
    @josephfreemanattah6639 4 роки тому

    Your online tutorials are super unique and very useful to every business minded person. Thanks!

  • @cgraf83
    @cgraf83 11 років тому +1

    You are an absolute gun Brian Tracy. I love your work, and reading your books !

  • @Gspotje
    @Gspotje 10 років тому +1

    Hi thanks for making this vid, I see a bunch of guys saying they know it better, dissagree or promote their own sites here. Now i think all have their own skills that work for them, and the fact that u share ur ways in this nice video deserves respect. At least i've got some helpfull tips and tested them on my clients and I can confirm they work! Thanks to u ive got my double bonus. Keep on doing the good work!

  • @everydayrealizations1510
    @everydayrealizations1510 3 роки тому

    This is just perfect! thanks for the tips Brian!

  • @AlenMayer
    @AlenMayer 11 років тому

    Thank you! A clear distinction needs to be made between a genuine objection versus excuses and postponements.

  • @raymondhenri866
    @raymondhenri866 11 років тому

    Brian T .:
    You are concise, clear and insightful.

  • @abdullahmugadimi6060
    @abdullahmugadimi6060 5 років тому

    Thanks Mr. Brian Tracy for this valuable information

  • @lynmadelle820
    @lynmadelle820 11 років тому

    Thanks Sir Brian Tracey...this so helpful as im trying to learn this field selling..God Bless

  • @M3T4L4L1FE
    @M3T4L4L1FE 8 років тому

    about ten times watched. i really like this information. thank you

  • @G2Bindia
    @G2Bindia 6 років тому

    Thanks; Very nicely explained

  • @sanydreik
    @sanydreik 9 років тому

    Thank you Brian. You are great.

  • @barbjoseph6257
    @barbjoseph6257 9 років тому

    wow - what an amazing video - thanks Brian

  • @leylablack8516
    @leylablack8516 11 років тому

    I just want to say... How clear and true and straightforward this message o

  • @RenataSzijj
    @RenataSzijj 8 років тому +1

    Brian you are awesome and you are dead on. Thank you

  • @lian7217
    @lian7217 6 років тому

    u sound so kind and calm..that helps a lot, too!!!!thanks for helping me in 2018.haha

  • @yvonnedonel5759
    @yvonnedonel5759 8 років тому

    awesome advice, thank you

  • @PauloNideck
    @PauloNideck 9 років тому +11

    Best in the industry

  • @davereyesdavereyes6192
    @davereyesdavereyes6192 6 років тому

    i love this, i helps me alot, THANK YOU.. M

  • @lizstartupfounderpvt
    @lizstartupfounderpvt 6 років тому

    Mr. Tracy is the best!💞

  • @contactsarb1
    @contactsarb1 7 років тому +1

    vary much valid points to make the prospect center point.

  • @heru-deshet359
    @heru-deshet359 9 років тому +1

    I loved this!

  • @mrami702
    @mrami702 2 роки тому

    Thank you, very much Brian !

  • @mohammedlaymon9681
    @mohammedlaymon9681 9 років тому +1

    Many thanks Mr.Brain, very nice and clear presentation. My greeting to your good self and to every expert who transfer his experience to all mankind.

  • @ShachenaGibbs
    @ShachenaGibbs 9 років тому

    I really love these tips strategies.

  • @leylablack8516
    @leylablack8516 11 років тому

    Anyway, got distracted ..this video is so true .. World of sale is such a complex.. But honestly I find that these points are amazingly true.. I am simple person in sales but I have com across through every single situation described in this video and I totally 100% agree. Thank you for sharing..

  • @knzvll
    @knzvll 11 років тому

    Gonna have our mock sales pitch tomorrow...Thanks! this is really helpful :)

  • @bebelyngabinete8079
    @bebelyngabinete8079 2 роки тому

    Perfect Thanks its a big help

  • @SurpriseGuest1
    @SurpriseGuest1 8 років тому +4

    Best investment I ever made was buying his course. I got DVDs mp3s and A massive folder to guide me through the learning process! Cheers Bri!

    • @roomoo31
      @roomoo31 5 років тому +1

      If you don't mind me asking some questions. What program did you get exactly? How did it help you?

  • @gsogso3444
    @gsogso3444 3 роки тому

    Omg. ..thank you Sir.. you are the Best in here. I shared this video with my Brother...but I think I will use some of your advice as well

  • @brianndelphine33
    @brianndelphine33 8 років тому

    very good ! I will apply all this rules from now on. lets see.

  • @supermanhiya1
    @supermanhiya1 9 років тому

    stunning.. it help me a lot. thanks sir :)

  • @antares1233062
    @antares1233062 11 років тому

    Thanks for the Great video! its awesome!

  • @AuthenticSelfGrowth
    @AuthenticSelfGrowth 8 років тому +75

    The tips from this man are going to make me obscene amounts of cash. Thanks Brian!

    • @oopalonga
      @oopalonga 8 років тому +1

      +Amar Zing (Amarzing) obscene eh?

    • @RyanSan89
      @RyanSan89 8 років тому +1

      +oopalonga Don't doubt him. You can achieve lots through Mr. Tracy

    • @oopalonga
      @oopalonga 8 років тому

      Ryan P . . .

    • @brodusburch4924
      @brodusburch4924 8 років тому

      0

    • @moawdi4810
      @moawdi4810 7 років тому +2

      How much cash you'd make?

  • @vicentehennep2521
    @vicentehennep2521 7 років тому

    Thank You!

  • @ChristophProbst
    @ChristophProbst 6 років тому +4

    The timeshare presenter told me the line that most people in my situation felt the same way, but now they're our best customers. My response was that I agree - timeshares are great for some people, just not for me.

  • @godisgoodallthetime6097
    @godisgoodallthetime6097 3 роки тому

    very good very straigth to the point but detailed enough

  • @ZzLiGHTNiNGzZ
    @ZzLiGHTNiNGzZ 7 років тому +1

    Awesome tips

  • @norvusordoseclorum
    @norvusordoseclorum 5 років тому

    This guy is totally brilliant and efficient

  • @gudmundurrafngeirdalbragas1513
    @gudmundurrafngeirdalbragas1513 6 років тому +1

    That was pretty amazing Brian. I make about 25 sales per week, 100 a month and 1.000 a year and for more than a decade but I’ve never known how to deal with objections. Thank you!

  • @skionen1781
    @skionen1781 10 років тому

    Excellent!! Stuff

  • @coachDrRabin
    @coachDrRabin 4 місяці тому

    It was good. Thank you

  • @damightyadvisor
    @damightyadvisor 7 років тому

    Pomona California's finest, Brian Tracy!

  • @talkingagentsuccesswjoseph9901
    @talkingagentsuccesswjoseph9901 5 років тому

    Old School. ❤️ it

  • @LucyGem98
    @LucyGem98 8 років тому +3

    This is super useful. Wonderful video!!

  • @Justic3h
    @Justic3h 10 років тому

    good material

  • @isaccnewton100
    @isaccnewton100 10 років тому

    I applaud you Brian! It is obvious this is not your best work, but you continue to be of service to sales staff like myself and others. Thank you very much! I hope your character matches your persona because your presence and legacy are truly remarkable. Your friend, John.

  • @bayangnelson
    @bayangnelson Місяць тому

    nice 👍👍👍 very informative

  • @youcantoopagelk
    @youcantoopagelk 5 років тому

    Thank you 🇱🇰

  • @therisingsalesprofessional1136
    @therisingsalesprofessional1136 7 років тому

    Nice one

  • @NafissaShireen
    @NafissaShireen 5 років тому +2

    Thanks for the great points about handling sales objections. I have another angle on handling the "I Can't Afford it" excuse in my latest video.

  • @RealEstateRadioTV-SA
    @RealEstateRadioTV-SA 5 років тому

    Thank you
    Regards
    Gaven Malope
    Johannesburg / Sandton
    South Africa

  • @abrahamjohn223
    @abrahamjohn223 3 роки тому

    Great video! I loved it! And there is another guy called Donnie Boivin who also publish such videos that his real-life experience from struggling to becoming a successful person in his own life.

  • @leylablack8516
    @leylablack8516 11 років тому +1

    Actually I would love to know who is this lovely genuine person doing this video... I don't care about background ..

  • @ArmandoOrtegaM
    @ArmandoOrtegaM 7 років тому

    AAAAH, Y pensar que Brian y yo trabajamos, a distancia, con la misma empresa vendiendo papel carbón de alta calidad que usaba tinta líquida en vez de carbón. CÓMO HAN PASADO LOS AÑOS.

  • @AlexG-wk3nh
    @AlexG-wk3nh 8 років тому +7

    I love his hand movements

    • @jonbulack2247
      @jonbulack2247 7 років тому

      I'm very partial to his rapid sideways wobbles. Combined with his hand gestures, I could watch this guy all day!

    • @poppyrisen5606
      @poppyrisen5606 6 років тому

      haha that was so cute

  • @maheshsataminternalpeace3905
    @maheshsataminternalpeace3905 5 років тому

    Mind blowing

  • @CristianGodoy-do2ij
    @CristianGodoy-do2ij Рік тому +1

    Unspoken objection: Ask open-ended questions and listen intently to the answers to get the prospect to reveal their concerns.
    Excuses: Agree with the prospect's excuse, then show how other customers initially felt the same way but became satisfied with the product/service.
    Malicious objections: Remain calm, positive, and polite, and take control by asking more questions about the customer's situation.
    Request for information: This objection is easy to address because you can provide the requested information and move closer to making a sale.
    Show off objection: Respond with flattery to make the prospect feel important and more likely to buy.
    Subjective/personal objections: Focus on the customer by asking questions and listening to their answers. Address factual objections with proof and reassurance.
    General sales resistance: Use open-ended questions to qualify the prospect and find out what they need from you.
    Last ditch objections: Listen respectfully to final objections and reassure the prospect that the product/service is excellent and satisfied customers recommend it.
    Sales resistance: Same as answer 7.

  • @sheilabug.sheilasartworks3488
    @sheilabug.sheilasartworks3488 3 роки тому

    you are my mentor

  • @prabeeda
    @prabeeda 6 років тому

    very useful

  • @brotherschannel9810
    @brotherschannel9810 6 років тому

    wonderful

  • @baremysoul4u
    @baremysoul4u 7 років тому +1

    identifying which set of objections the customer is giving so you can test the close

  • @dalcox3250
    @dalcox3250 2 роки тому +1

    This only works with me if I want to buy a product/service. Whenever timeshare representatives call me, they usually get a so called experienced closer. I just let them talk in circles. The closer never closes the deal with me.

  • @alfiefallejo
    @alfiefallejo 8 років тому +11

    Ask ask ask ask and ask questions

  • @mfpa1733
    @mfpa1733 2 роки тому

    THANKS, A LOT. I'M TRYING TO FIGURE OUT THE STAIRS HAHAHA.

  • @aishikgupta
    @aishikgupta 3 роки тому

    1.) Unspoken Objections
    2.) Excuses
    3.) Malicious
    4.) Request For Information
    5.) Show Off Objection
    6.) Subjective/Personal Objections
    7.) Objective/Factual Objections
    8.) Sales Resistance
    10.) Last Ditch Objection

  • @kebolokilemorubisi5829
    @kebolokilemorubisi5829 8 років тому

    Mr Brian.
    How does one handle an objection at a closure script. For example. You've managed to answer your client's objections from the beginning of a pitch. All 3 objections, he then gives you his banking details, including his account number but when it comes to closure he says he's not interested and has financial problems.
    Bear in mind I then did the financial OB and explained more about our product. How do you continue convincing him without now sounding desperate?

  • @islandmama
    @islandmama 3 роки тому +1

    In these Covid times, there's a new objective... "I need it now. I can'twait".. "You mean it's not in stock?"

  • @manjoeshar
    @manjoeshar 7 років тому

    How we can handle the objection when we sell holiday Products, which are costly in Network Marketing?

  • @dannydonaire9714
    @dannydonaire9714 7 років тому

    brian I feel I running out of prospect what im gonna do

  • @HanlinSG
    @HanlinSG 10 років тому

    I need to say that this video is indeed useful. I actually don't like this guy since most of his videos are talking crap. But this is a very useful one.

  • @finfan7
    @finfan7 11 років тому

    I'm not a salesman. You asked why they couldn't let the product sell itself. I gave you the actual reason. I didn't say it was wrong or right in any moral sense. Whether they should be doing it is an entirely different matter from why they do it.

  • @vengpheng4017
    @vengpheng4017 5 років тому

    Today I open UA-cam look your video hear you talked is well

  • @mahiraskirata
    @mahiraskirata 11 років тому

    How can these techniques be adapted to job interviews?

  • @finfan7
    @finfan7 11 років тому

    It's a matter of numbers. If a company makes a good product and because of it gets, for instance, $10,000 in sales at some location, the application of basic sales techniques can increase that number. Amounts vary depending on the field, but let's just say it's 20% for simple math. In that case, they could make an extra $2,000 for zero extra cost. If you had a way that you could increase your paycheck without actually having to put out any money, you'd do it too.