How to handle unhappy customers and more for a small business

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  • Опубліковано 6 лис 2024

КОМЕНТАРІ • 83

  • @quaileggsvermont
    @quaileggsvermont 2 роки тому +2

    You Did right by me!!! Very Happy!👍🏻👍🏻💯💯

    • @MyshireFarm
      @MyshireFarm  2 роки тому

      Thanks and good luck on your journey.

  • @stevenfox9757
    @stevenfox9757 2 роки тому +5

    Personally I think your company is doing a bang up job. The only negative comments I hear about your company is the supposed shipping delays, and very few poor hatch rates (which we all know can have a multitude of root causes) And when asked about why I ordered from your company (on 3-13-22) I simply replied the support system that your company does by educating your clients and potential clients. When I ordered it’s states clear as day the potential wait time, which is more than acceptable in the current climate of HPAI outbreaks. I also told them that when I was doing my research, I was able to text a member of your staff via cell phone to see when a certain quail color would be available again, and was answer promptly, and during non standard business hours, which to me meant a lot about how your company handles customer service. Unfortunately this world is filled with people wanting something for nothing. That’s why when I get my flock up and venture into sales, I will only do them locally. As I am in Texas I have a few less restrictions than other states when it comes to the food laws concerning farm fresh eggs. Appreciate all of your videos, and keep it up. One day I would enjoy a possible tour of your facility, if that’s at all feasible.

    • @MyshireFarm
      @MyshireFarm  2 роки тому +2

      Thank you very much. We are working hard at it.

  • @frank26704
    @frank26704 2 роки тому +5

    Love your video you all know more about quail and hatching than any can't figure out why people are so rude I've always been satisfied with your eggs and service

    • @ArtByKarenEHaley
      @ArtByKarenEHaley 2 роки тому +4

      Some people are unfortunately used to being rewarded for being rude

    • @MyshireFarm
      @MyshireFarm  2 роки тому +2

      Thank you and good luck on your hatches!

  • @jeffgray4602
    @jeffgray4602 2 роки тому +3

    God bless you and your family and your farm on the hill. More people should listen to you and the world will be a better place!🇺🇸👍

    • @MyshireFarm
      @MyshireFarm  2 роки тому +1

      Well thank you and thanks for watching

  • @bradhill8895
    @bradhill8895 2 роки тому +9

    Good Job Zack. I was in outside sales for several years, you nailed it.. Also good job for standing up for your wife. A man that won't do that is no man, just askWill Smith. I am excited to learn from you and work with you. I got the quail fever.

    • @MyshireFarm
      @MyshireFarm  2 роки тому +1

      Oh boy. Good luck. Warning it is addictive hahahaha

  • @christinespotts5678
    @christinespotts5678 2 роки тому +5

    God Bless you for standing up for you wife ! You announcing that openly gains my respect even more. A good man always protects what they cherish the most. God Bless you and yours!

    • @MyshireFarm
      @MyshireFarm  2 роки тому +4

      Thank you. My wife says I over react but I just tell her I have good boundaries hahahaha

  • @paulross2979
    @paulross2979 2 роки тому +4

    You supply valuable information from Incubators,brooders,cages and feed. If one follows the information and steps you supply then they should have success. If they don't follow the information and steps they might not succeed. Most outlets that supply eggs only guarantee a 50% hatch rate. With MSQ you add an extra count to the order as a bonus.
    Your right you cannot keep everyone happy. Keep up the good work.

    • @MyshireFarm
      @MyshireFarm  2 роки тому +1

      Thank you and thanks for watching

  • @culuzzi12
    @culuzzi12 2 роки тому +2

    great video. I'm sorry that some people are so shady. good job man.

  • @shanes.1691
    @shanes.1691 2 роки тому +3

    Great video and absolutely fantastic advice! I've been selling a few coturnix hatching eggs and chicks locally the last two years. In that time, I've had nothing but positive experiences and feedback from everyone I've met with the exception of ONE individual. That one jerk caused me so much mental angst and anguish (both last year and this spring), I almost gave up on my little quail operation. Anyway, the "can't please them all", "some people need to go on a block list", and "don't bother responding to negative social media" advice is all so very good. Never let the few bad apples break your spirit!

  • @livintexas2850
    @livintexas2850 2 роки тому +3

    Y’all are doing a great job helping the newbie’s, like me. Thanks

    • @MyshireFarm
      @MyshireFarm  2 роки тому +1

      Good luck on your journey. Happy to help

  • @deborahroy3528
    @deborahroy3528 2 роки тому +7

    When customers are honest they are good customers but dishonest ones no one needs.

    • @MyshireFarm
      @MyshireFarm  2 роки тому +2

      Agreed and it is hard to let some go but I have learned it is better that way

  • @CrackerFL
    @CrackerFL Рік тому +1

    I loved the thumbnail! That bird looks like a blue jay/quail cross! Very pretty!

  • @losttreasureprospecting5019
    @losttreasureprospecting5019 2 роки тому +2

    Thanks for the Awesome video Zack ! I totally agree with you on everything you said in this video. You can never make every customer happy, don’t waste your time trying. On a side note, I’m a very happy customer ! I ordered 50 Jumbo Wild hatching eggs from you last December. I had a great hatch rate, and currently have 19 hens and 12 roosters producing between 15-18 eggs a day. Thanks again !!

    • @MyshireFarm
      @MyshireFarm  2 роки тому +1

      That’s awesome! CONGRATS!!!!!

  • @myredcurtain
    @myredcurtain Рік тому +1

    Great points, wisdom, and maturity, applicable to many scenarios outside of quail, including my field (healthcare.) Thanks.

  • @richietaromino9043
    @richietaromino9043 2 роки тому +2

    E excellent!! Delt with people for years. Some can be really nerve racking. I agree with what you said 100%. Nice job with sticking up for your wife!!

    • @MyshireFarm
      @MyshireFarm  2 роки тому

      Thanks and thanks for watching

  • @Will-ws1gu
    @Will-ws1gu 2 роки тому +3

    Thanks for the vid! Love your channel

  • @pjsfamilyfarm2529
    @pjsfamilyfarm2529 2 роки тому +2

    Great video. Totally agree.

  • @BagsOfLuv
    @BagsOfLuv 2 роки тому +2

    Great video Zack…I think your customer service is top notch and that’s great you stand up for your wife. There’s no reason that a customer should disrespect you or anyone else.
    Thank you for doing this video.
    Can’t wait to meet you at Quail Con 👍
    Kate

    • @MyshireFarm
      @MyshireFarm  2 роки тому +2

      Thanks and can’t wait to meet you too

  • @kelleyheard2293
    @kelleyheard2293 2 роки тому +2

    There's always at 1% that can take up more time then you need to deal with great advice

    • @MyshireFarm
      @MyshireFarm  2 роки тому +2

      Thanks and thanks for watching

  • @kevingranger8819
    @kevingranger8819 2 роки тому +1

    howdy zak from north of the 49TH.Alberta Canada. Yes you are so right you can not make everone happy. those that are not happy also are not happy with thier life and want to make someone else"s life
    unhappy. Live the videos that you produce and the information that you share. I wish that i could get stock from you. But thank you for all the info. keep up the great work on producing great looking birds
    Kevin Granger

    • @MyshireFarm
      @MyshireFarm  2 роки тому

      Thank you and thanks for watching

  • @josephshank1217
    @josephshank1217 2 роки тому +3

    Much respect Zack! I struggle dealing with hard to deal with customers through my fencing business, my wife handles taking in calls and sending out estimates, when someone tries to give her crap that's where I draw the line as well! we haven't had to deal with anything negative with our slow starting quail business yet lol hopefully we can handle it as well as you do if it ever comes.

    • @MyshireFarm
      @MyshireFarm  2 роки тому +1

      Thanks and thanks for watching and good luck on your business

  • @drmay
    @drmay 2 роки тому +1

    Great advice and good takes I think. Thanks Zack.

    • @MyshireFarm
      @MyshireFarm  2 роки тому

      Thanks and thanks for watching

  • @michaellowe2305
    @michaellowe2305 2 роки тому +1

    I completely agree. Been in the restaurant business since before facebook started and letting Public comments go to the way side is best. I've seen competitors get dog piled trying to defend themselves.

  • @ArtByKarenEHaley
    @ArtByKarenEHaley 2 роки тому +5

    As far as ordering hatching eggs goes, I pay attention to how well the eggs are packed, how communication is with the seller, and that's it. If they hatch, they hatch, if they don't, then either there was an issue with shipping or I probably need to troubleshoot my incubator. The only time I've had a problem was when I got eggs (locally) and when I got home one had cracked and it was rotten. I figured oops, they gave me an egg they had missed for a while. The rest are probably fine. The rest were either rotten or infertile, as they didn't develop.
    The seller didn't respond to me when I notified them of the issue. Oh well, I was only out ten dollars for a pack of six eggs.
    Hatching eggs are a gamble, be happy with what you get and don't spoil someone else's day haha

    • @MyshireFarm
      @MyshireFarm  2 роки тому +1

      I hear ya but I would like to know what hatch you have so I can take care of you and or keep it for our records

  • @jessday3992
    @jessday3992 2 роки тому +5

    Is there a way to get on a wait list for eggs. I check every wk for Jumbo Wild.

    • @VeysPlace
      @VeysPlace 2 роки тому +1

      April 1st, Jumbos will be back on the website. You can start ordering April 1st. Zack had mentioned that in Sunday's Livestream.

    • @jessday3992
      @jessday3992 2 роки тому +1

      @@VeysPlace sorry I didn’t watch it. Ok thank you. I watched his video today. I use to sell kind of high end fish. I had a lady by 4 50.00 fish. She said they were all dead when she got them. I sent replacements. She said they fell of a cart at the airport and were run over. I had to quit.

    • @MyshireFarm
      @MyshireFarm  2 роки тому +1

      What verna said hahahaha April 1st and no it’s not a joke

  • @WhiskeyTangoFarms
    @WhiskeyTangoFarms 2 роки тому +3

    Awesome video. Great tips for those just starting out but also a good reminder for everyone else as well. Tip we have learned that goes along with this: It’s important to live your truth but it’s not your responsibility to control the reactions of others.
    Thank you Zack, Jenna & entire Myshire team for everything you do! 🤩 You guys rock! 🤘🏻

    • @MyshireFarm
      @MyshireFarm  2 роки тому +2

      Thanks and thanks for watching

  • @MarcStLouis-cr7yk
    @MarcStLouis-cr7yk Рік тому +1

    Good for you! 100% agree with it all! When I was in business I’d ALWAYS be nice like you & in the estimating phase of the project (I was a contractor), if I sensed this customer was going to be difficult I would add in a “PITA” tax. PITA = Pain In The Ass tax from 10%-100% in which 100% was I didn’t want the job but if I got it I was going to make it worth my time as many of those type of people NO BODY wants & wouldn’t even return a bid or calls. Only had a few in my career, thank God! GB

  • @richardbrown6278
    @richardbrown6278 2 роки тому +1

    like your videos . when I sell week old chicks pick up only but over 10 I through in 1 or 2 extra and people like the little gift and most have come back

    • @MyshireFarm
      @MyshireFarm  2 роки тому

      Great idea. Congrats and good luck

  • @DoubleDHomestead
    @DoubleDHomestead Рік тому +1

    I gotta give your company credit, you’re the only egg seller I have run across that guarantees 50% hatch. Most have no hatch guarantees. Question, has UA-cam helped grow your business?

    • @MyshireFarm
      @MyshireFarm  Рік тому +1

      It helps educate people on how to successfully raise quail.

    • @DoubleDHomestead
      @DoubleDHomestead Рік тому

      @@MyshireFarm 100 percent agree, you are very informative, much appreciate it.

  • @gordie1717
    @gordie1717 2 роки тому +2

    Hi Zack. I am just getting started. I have an order pending and am excited about hatching them. I have no desire to start a business. I expect this to be an enjoyable hobby in my retirement. I do have a question though. I bought a Little Giant incubator( with a fan and quail tray) and have been running it some weeks to get to know it. I placed 3 (govees) thermometers in it and would check it frequently. . I checked them first at room temp and they matched. What I noticed is rarely get a match on all 4 (especially the built in one) in the incubator. It seems that between the controllers inaccuracy and the hot and cold spots there would be a way to address this issue. The Little Giant drifted about 7 degrees. The thermometers drifted about 7 degrees as well. That is up to a 14 degree difference. Any advice?

    • @MyshireFarm
      @MyshireFarm  2 роки тому +1

      Insulate the incubator with a thick towel or blanket and that should stabilize it better for you and GOOD LUCK!

  • @briansimon2891
    @briansimon2891 2 роки тому +1

    I'm getting my eggs from you tomorrow! I'm excited! Thank you!

    • @MyshireFarm
      @MyshireFarm  2 роки тому +1

      Good luck and keep me posted

  • @jsplantsmore8604
    @jsplantsmore8604 2 роки тому +1

    Well said

    • @MyshireFarm
      @MyshireFarm  2 роки тому

      Thanks and thanks for watching

  • @jsplantsmore8604
    @jsplantsmore8604 2 роки тому +1

    Colony Hills Homestead feels the SAME!

    • @MyshireFarm
      @MyshireFarm  2 роки тому

      Thanks and thanks for watching

  • @andystampfli9127
    @andystampfli9127 Рік тому +1

    I don't have any quail, yet... I've tried, (NOT from Myshire) learned after 3 boxes of rotten omelettes I spent $50 to know who not to trust. Sometimes it's worth knowing when to cut ties even if it cost you money... On either end.
    I've got an order of live chicks coming from a hatchery I've used several times and they say it's guaranteed... Hopefully I can get started this year. Also kinda interested in how they come ... Can USPS do better with chicks vs eggs...

    • @MyshireFarm
      @MyshireFarm  Рік тому +1

      Eggs usually do better than chicks but I wish you all the best

    • @andystampfli9127
      @andystampfli9127 Рік тому

      @@MyshireFarm I have found very local eggs ... Like pick up on the way to work local... So if they don't come in ok I have a backup plan. If I'm understanding the hatchery's policy quail are shipping with a heat pad box like a partial order of chickens... But it's my first order so I might be wrong.
      Super excited to figure it all out. The idea of the quick turn around. Year long eggs and only needing (basically) a rabbit cage to house them sounds like a win win. As a guy with 7 6sq ft rabbit cages just sitting in the shed.
      I'm thinking I will make breeder and layer cages in time. Then use the rabbit cages a grow outs. However plans at this stage are well, dreams because my current quail count is 0

  • @davidlister2438
    @davidlister2438 2 роки тому +1

    “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time”

    • @MyshireFarm
      @MyshireFarm  2 роки тому

      Great saying. I have heard that before but I forget where

  • @ferngulleyhomestead
    @ferngulleyhomestead 2 роки тому +1

    I’m not in the quail business but I’m a self employed hair stylist and I have a rule that has preserved my sanity over the years. If I would pay $X amount to never see a certain client ever again then I shouldn’t be servicing them because I won’t be able to do my best work for them. Not that I would ever not do my best but moral does affect work ethic.

    • @MyshireFarm
      @MyshireFarm  2 роки тому

      Thanks for sharing. Very interesting and true

  • @odonnellsaussiehomestead8257
    @odonnellsaussiehomestead8257 2 роки тому +2

    With bad hatch rates . You can't help fxxx wits🥰👌

    • @MyshireFarm
      @MyshireFarm  2 роки тому +1

      Everyone sees things differently, some you just have to let go

  • @gthegypsy
    @gthegypsy 2 роки тому +2

    OMG, there are Quail Karens!