Cardo Update Tutorial: the new FREECOM and PACKTALK firmware update tool
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- Опубліковано 8 вер 2024
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Meet our new firmware updating tool for our FREECOM and PACKTALK line: the Cardo Update.
After years of using our "Cardo Community", we now present the "Cardo Update"-a new, simple, easy tool, to make your unit's firmware update as seamless and quick as possible for all FREECOM and PACKTALK users.
From now on, all unit settings will be managed via the Cardo Connect app only.
Update software here: www.cardosyste...
Finish it off by downloading the new App:
Android: bit.ly/2pmGTnv
iOS: apple.co/2IzFfqj
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for those that are seeing issues with the cardo update not recognizing when you have your cardo plugged in, please try the following fix which worked for me:
1. right click on the "Cardo Update" icon on your desktop
2. choose "Properties"
3. Choose Compatibility
4. Click the "Compatibility Mode" checkbox"
5. Select "Windows 8"
6. Click "OK"
7. Relaunch
This worked for me. Hopefully it works for anyone else having issues installing an update.
Thanks it worked for me 2
thx! This trick worked!
Work on win 11, thanks
Fixed my problem, thanks
This work for me also
You have to fire your programmers!!! All of us cant uppdate.
@@TylerTron21 I used better cable and it worked!
@@TylerTron21 I found that the regular USB cable port (the metal part) was not long enough, so it won't deep enough in packtalk USB port. If you are unable to connect, try to set up the USB system like @TylerTron21 suggestion. After restart the PC try to press the USB cable deeper and hold until finish install the firmware. Goodluck everyone!
@@TylerTron21 Thank you!!
I think a lot of us cannot use the app, I'm guessing the app does not see the unit as the device does not have driver installed, can you give a link to manually install the driver and no I don't want email tech support. Please post here so everyone can see the solution
had same issue and tried several different cables, what worked for me was connecting the device first and then launching cardo update app. working then :|
@@ricky31fr This worked for me.
@@reqxxiii6376 Not me.
@@TylerTron21 Thank you so much, this helped. :)
@@TylerTron21 dude thank you
I think the issue may be the USB cables Cardo sent with the units. I was banging my head against a brick wall and as a last resort, decided to try a different cable and it motherfu*king worked. I also made sure my unit's power was on when I connected it AFTER the software had been opened. Good luck and I won't be recommending this company to other riders as their support didn't seem to offer good advice or solutions here.
Yep, the cable does not work ! Nice find !!! Thanks !
Yes I ended up using a different USB cable now it works!! thanks
this happened to me as well they sent me a power cable not a data transfer cable ..this killed about 3 months of my warrenty ...must be by design
The cable was my problem too.
I've tried several cables and I still can't get the software to recognize my unit. This sucks.
If the intercom doesn't show up in the updater, try running it as administrator. Download the software, install it, connect your device to the PC, right-click the 'Cardo Update' icon on your desktop and select 'Run as administrator'. Worked for me.
Ok so for those having problems updating on Windows. It seems the Cardo device is picky about USB cables. I ended up using a cable that I bought with my Raspberry Pi 4B. I don't really see any difference from other cables, but I guess the updater only works with some cables. Keep trying different cables. BTW, the cable that came with my device didn't work.
Four cables later it worked, thanks to you! Feels like a design flaw
If you contact Cardo with your device serial number, they say they will send you a cable.
For anyone who’s Cardo isn’t being detected by the computer. Try using a different wire. I went through 3 different wires before I got the right one to work and have my Cardo be detected by updater.
Freaking hero. Saved me so much time.
Took the advice and used a cheap usb connector, work right away. After a good 4 or 5 hours of install...uninstall...install...uninstall, and using the CARDO connector.
Hi,
For technical assistance, please contact our customer support by choosing your device in the link below:
ecs.page.link/mzDzm
Contact your local distributor via the "Still got a question?" section, at the bottom of the page, by choosing your country.
Thank you for your cooperation, Cardo team.
a disgrace !!!!!!!!!!!!!!!!1 we are in 2020 and your update tool is not working why should we contact a Tech by email ????????? fix your app !!!
Was still having an issue updating and read the comment from TylerTron21. Was about to pull my hair out but TT21 saved me from going bald. Cardo, put a link to customer support email on your website or add a FAQ section addressing this issue. People still have problems and with so many mini-USB cables in any one persons possession, they are bound to grab a cable that is too light duty to perform the update task. Just my two cents.
Hi,
We apologize for the inconvenience, and we thank you for your feedback.
Cardo team
@@CardoSystemsGlobal no worries! Fortunately we have UA-cam. Great product by the way.
Good Work. I ended up found the cheapest USB cable in my house and it works!
Run the program as Administrator! solved my connection problems
I was getting so frustrated! I tried different USB cords, different computers, restart computers, don't restart computers. Uuugh!! Zero support from Cardo. Finally tripped over this thread. Going to the app on my pc and choosing to update as admin worked. YAY!! THANK YOU!
If the device isn't discovered just
1 exit the app on your laptop
2 disable the antivirus on your laptop
3 run the cardo update app on your laptop again
4 it should appear now, just click update
5 turn the antivirus back on
remember to keep the usb connected through the process
I also have Windows 10, I installed it but my packtalk doesn’t pop up when I plug it in, no matter what cable I try????
Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
CARDO TEAM
What do you mean it doesn’t pop up? Does the Cardo Update utility not see the unit? Or do you mean that Windows 10 doesn’t see it as a connected USB device? The reason I ask is that it seemed to me that Cardo doesn’t connect as does a normal USB device. For example, I use an iMac, not a PC, but on the iMac most USB devices, my Garmin GPSes for instance, will show in the Mac Finder (analogous to Windows File Manager) as a connected device. Typically, Garmin Express will not connect to the GPS until it has first connected to MacOS. And when I am done updating or loading a route to the GPS, I have to manually eject it (twice as the data card in the Garmin shows as a second USB device) or the OS will complain when I unplug the cable.
My Packtalk Bolds acted differently. When I plugged them in, the Cardo Updater app recognized them, but MacOS never did. They did not appear in Finder as a connected device. And after the update, I unplugged the units as there was nothing in Finder to eject, and I got no complaint from MacOS. It was like they don’t use standard USB protocols and only connect to the Cardo app. This seems rather primitive to me, but it seemed to work so I wasn’t too concerned. I certainly would be more comfortable if the units connected as do my Garmins, USB flash drives, etc., and actually are recognized by the OS itself, but as long as the Cardo approach works, I won’t complain.
Did you run the Cardo Updater before or after you plugged in your Cardo communicator?
I always start the program first and then plug in USB when the program asks for it.
When I just put USB leads in my PC just charges, phone, cameras, sat nav. Try launching Cardo before inserting USB
I have the same problem. Please help @cardosystems
vanabout Had the same problem. Just installed the software, plugged my Freecom 4+ in, nothing happened. Solution: Leave it plugged in, exit the updater and run Cardo Update as administrator. Right-click on the Desktop-Icon (not the installer) and select 'Run as administrator'. Worked for me.
All worked fine so far. Hoping Siri will finally work with 3.3 on my Freecom 4+ :). Thanks for finally getting sorted out.
I think i buy a 'Sena 20S' - this gaget doesn't made any problems like my Smartpack - your upate is very shity guys..
Had a few issues with Windows 7. Seems it may have been fussy over which USB cable was being used. Once I put Cardo USB cable in it started the update. Windows threw up driver update loading notices and one other which then caused the updater to say the connection had been lost. Updater offered a Retry, I did not unplug the unit at all, just hit retry. The update then ran smoothly. Hope this helps Windows users.
I did not see the release notes page come up though!
Hi,
The USB cable must be a power and data cable in order to work.
Once you here a disconnect sound it doesn't mean it's finished you will need to wait until the screen shows you its finished.
and you can see the release notes in the video at 03:08, thank you.
Best regards
Cardo Team
Windows 10, I installed it but my packtalk doesn’t pop up when I plug it in
bei mir genau das selbe
Mine neither, please help Cardo?
Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
CARDO TEAM
@@CardoSystemsGlobal hallo Cardo systems,
ich kann den Pack Talk Bild nicht mehr mit dem win 10 Rechner verbinden. egal ob Neustart, anderes Kabel oder anschluss.keube verbindung mehr
@@dinocapriglione6944 Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
CARDO TEAM
Why can’t cardo update through the app like most systems do?, quick and easy!!🤷♂️
Hi,
I'm sorry for now that is how we are doing the update.
We are aware to the benefits of doing an update over the air with the app.
But for now it is not possible.
Thank you,
If you guys think I'm yanking that out of my helmet for the S/N you're crazy. I bout poo'd my pants ramming it into my 500 dollar helmet in the first place...Why can't you update from the app? Ridiculous.
unit plugged in, windows sound then doesnt show connected no matter what I do. Old updater worked fine.
Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
CARDO TEAM
Same problem....And for such a high price this is beyond bad!
I have Packtalk Bold ( new units this week) Updated from Firmware installed to 5.2 on the community web site. Then to get 5.3 had to install new firmware installer. This didn't work on my Desktop running Windows 10. Installed the software on my laptop (Microsoft Surface) running windows 10 and it allowed me to update to 5.3. I have tried uninstalling and installing but my desktop still refuses to see the Packtalk Bold whereas the laptop does. Bizarre!
Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
CARDO TEAM
Was helfen kann, wenn das Gerät durch den Updater nicht erkannt wird! Programm als Administrator öffnen, danach Gerät anschließen!
For all they have problem with the device connection! Unplug device, start updater as admin after the program start replug your device! In my case it was a solution
That changed nothing.. :-/
That solution worked for me.
Worked for me as well, Thank you
uns was tun wenn das original USB Kabel fehlt?
Kann kein Update installieren und bin mega frustriert.
@@donti8816 Ich auch , so Teuer und dann startet das Update einfach nicht
Had problems updating firmware.
Deleted kaspersky(Anti-viruss), restarted the pc, reinstalled the Cardo Update again, restarted, ran the program as administrator - only then I could update.
Looks like Kaspersky partly deleted Cardo driver during the installation and that was my reason I couldn't update. Plus the administrator thing, pretty weird.
Now if I could learn some kind of pronunciation for "Hey Cardom mute/unmute audio!" voice command...
I tried updating on macbook pro and it works.
👌
@@CardoSystemsGlobal but not on my windows 10 desktop
my Mac doesn't register that the Cardo unit is even plugged in even though the light turns on like it's charging so clearly it is there. and instructions on the website say I can update Over the Air, and that option isn't showing on my app in my phone when connected. My comms system is barely usable right now, and I can't troubleshoot unless its updated. Poor form Cardo.
Quite interesting problems with the update.The solution for me was to use PC USB 2.0 port instead of USB 3.0 port. Using USB 3.0 I got bluescreen or update tool crashed. So my problem wasn't appearing the same way as other people are describing their problem with the software not finding Cardo unit. Still guess it's worth the shot if you still the problem.
Yup had the same problem. I used my USB splitter from Anker and now it connects to update.
Hello, I have cardo freecom2, I have installed Cardo Update, and it seems to work. when I plug in one of the cardo unit, the update does not start. It seems that it does not recognise that the unit has been plugged. Moreover, kaspersky detects the download file as dangerous. I don't know if it affects the functioning. Thank you for help.
How do I now update the settings for my Scalarider Q1? I used to use Cardo Community, but the new tool says it is not supported.
I have a Packtalk Slim. As soon as I plug in the USB between the unit and my laptop, it briefly connects but then up pops a message "USB Device not recognised the last USB device you connected to this computer malfunctioned and Windows does not recognise it". I am using Windows 10 Pro, 64-bit. Chrome browser. Tried different leads and different USB ports. Is this a known bug?
I have the Packtalk and the same problem under Windows 10. Have also tried every USB cable through.
Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
CARDO TEAM
Is anyone else having this issue? I've been swapping emails with Roy at Cardo Tech. He says this is not a known issue and either I am not installing it correctly (which is not the case) or my unit is faulty (which I doubt).
My problem is solved. My antivirus program blocked the device drivers during installation. So stop the antivirus program, reinstall Cardo Update, restart PC, start software, wait for devices to be connected to USB and wait and install firmware.
Just to round this off, Roy the Tech at Cardo tried to help me via email. I even tried a different laptop but the "USB device not recognised..." error persisted. He eventually suggested my SLIM may be faulty. Frankly, I doubt that. So I'll just carry on using my SLIM with the old firmware and hope Cardo get round to accepting they have a problem and fixing it.
My packtalk bold just gets stuck on the updating firmware. Gets to half ways then just stops there after a while saying firmware update failed. When I reconnect it says inconsistent firmware found and keeps on repeating same as above. Please help cardo
Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
Clearly explained!! Thanks!
Should the packtalk be turned on before pluggin in or what?
My Packtalk bold can't connect either on a mac
Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
CARDO TEAM
Also nothing changes in the cardo update tool. Using MacOS
@@madisnomme Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
CARDO TEAM
what if u dont have windows or mac os?! google chrome book or androidcell phone?
Can anyone tell me if and how I can update my Freecom1 plus via my iPhone 13?
Hi Support. PLEASE find a solution !!! I can't move on the second step to download and update the latest version 5.3 of firmware using by my Cardo Packtalk Bold JBL since 2months.... Cause :" Bad Gateway".. What does it mean ? I'm really dissatisfied with this issue because we bought x12 for all the family members and some friends, so now, I think we'll move onto rival brands =/
Hi,
I'm sorry,
We just found that there is an issue with our server.
Our IT team is working on it and it will be solved as soon as possible.
Thank you,
I need to update from my iPhone I don’t have a computer. Need help
What is the benefit of the update? my Cardo is doing the job of connecting me to my GPS or my iPhone, so what else?
Hi, You can go to 03:40 and see the release notes for your unit once you are connected.
I spent 500 bucks on the cardo packtalk bold duo and I feel I wasted my money. I could not pair the two intercoms. The thing is that I am in Colombia so it seems I will never get an answer from Cardo nor my money back. Will move to Sena and will tell everybody down here not to buy this garbage.
Anyone know how to make their spirit Cardo work? Mine turns on but doesn’t connect to my phone
If your device is not showing up in the updater, try closing the updater and running it as administrator. Shoutout @Speakerator for suggesting it.
won't recognize on my Mac. No way to contact support.
I bought another packtalk, a black. But this one I cant register or connect to Cardo Community1 home page. Update tool recognize unit and updating works fine, but I can't find how to register anywhere. I need to fix all settings on community page cuz of how I need to connect bluetooth I cant use app. (BMW 1250GS with navigator and phone connected; Cardo - TFT, Cardo - NAV, Phone - TFT, Phone - NAV) You need to fix this and update how to video to new update tool. I think it has changed.
Hi,
There is no need to register, and when you sign up for the Cardo Connect App it is enough.
The community was for older units and today most of out units use our app.
You can find it on Google Play or App Store as Cardo Connect.
Thank you,
Cardo Team.
Surely do it in the app like a fitbit?!
OK I picked up a new Cardo Packtalk Bold and updated it to 5.7 but it’s still doesn’t respond to Hey Cardo 🤨 I have the voice control settings turned on. What am I missing ??
Hi,
Thank you for reaching out.
Regarding the voice commands,
Can you adjust the microphone sensitivity slider in the Cardo Connect app?
Can you recheck the installation and confirm that the mic is directed to your mouth?
Can you check the language settings in the Cardo Connect app (English UK/English US)?
If the problem persists, please contact support: ecs.page.link/mzDzm
Cardo team
Packtalk Connects but only updates so far the I get a message saying there is a fault with the USB connection.
I have tried multiple cardo leads but none work. not a good system.
All well and fine but the Cardo app isn't available for my Mack book air. Now What??
Hi Chester,
Thank you for reaching out.
We are compatible with Mac OS.
You can find the Cardo Update here: ecs.page.link/Uj9po
We hope this helps, Cardo team
Thanks, but one more update and always the same bugs. Difficult to understand that my Packtalk, the top of the range when I bought them, are still not really compatible with the BMW motorbike navigators. Strange that Cardo chooses to do the effort to service some of the garmin navigators but does not pushes forward to do the same for all the BMW navi owners.There must be a few BMW owners that are dissapointed with Cardo...
Hi,
Thank you for reaching out.
We would love to answer all your inquiries.
Can you please contact us at Info@cardosystems.com
So, we could provide you with all the information you need.
Thank you.
CARDO TEAM
Is there any way of updating the firmware on the cardo slim without the serial number..??
Hi Gren,
Thank you for reaching out.
You can update your unit with any Cardo Update on different computers, but it is recommended that you register your unit.
Cardo team
How to update through a iPhone app?
It doesn't look good.
I can't update my device. I see that I'm not the only one with this problem.
New software is probably faulty.
As I can see, Cardo can't deal with it for a long time.
It doesn't look good :(
Hi,
We are very sorry for the bad experience.
Let me assure you that most people have it working by now.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
CARDO TEAM
nothing was working for me until i went into windows defender in win10 and turned off firewall protections. relaunched updater is admin, reconnect unit, immediately connects and updates
This is badly updated. The new web site is not like this. There is no more community and the updater app does not have a place to register your unit
Please update this video
Brand new MacBook pro does not reconize my Cardo Packtalk Bold... Know that the USB has to be connected by a USB-C adapter. Impossible to update after 3 hours trying to...
Hi Florian,
For technical assistance, please contact our customer support by choosing your device in the link below:
ecs.page.link/mzDzm
Contact your local distributor via the "Still got a question?" section, at the bottom of the page, by choosing your country.
Thank you for your cooperation, Cardo team.
@@CardoSystemsGlobal I did it. 3 Times. No answer. 😤
Yo, the cardo update setup almost finishes but the green download bar stays there. Like it is literally stuck there. My device is connected and everything. trash
ok this one works
This updated sucks. Followed video and update installer to the letter and it will not recognize the Packtalk Bold when I plug in the usb. Makes the nifty little connected noise, but never shows connected in top left corner of the update window. What is the solution to this?
Same problem
With the new update on freecom2+ not possible to use cardo community.
how many version of the cardo updater???
When you will be able to do Tuto for the new goldwing ?? many of your customer can't use the 2+ without intercom lost if we get information from gps.
Does not find my Scala rider SMARTPACK, are you trying to fix it soon?
looks like im not the only one, i have a cardo packtalk, got a 5.3 firmware version (the latest is 5.7/10 idk) and im trying using the cardo updater with my laptop,pc and other laptop it cause the same, already using the cardo usb cable or other transfer data cable still doesnt detect my packtalk on the app. but all my computer detect my packtalk (u can check on device manager) can someone help me i’ve tried differents method to do so and still got no detect on my cardo updater :)
Hi Farid,
For technical assistance, please contact our customer support by choosing your device in the link below:
ecs.page.link/mzDzm
Contact your local distributor via the "Still got a question?" section, at the bottom of the page, by choosing your country.
Thank you for your cooperation, Cardo team.
"Run as Administrator" fixed the connection issue for me
I'm able to connect my Packtalk to the Updater app but can't download the new firmware. "Sorry, Cardo Update can't check for updates at the moment.
Please make sure you have a good network connection and try again." Thanks Cardo!
How do I update it if I only have a Chromebook?
This is great, thanks Mara!
How about telling us what’s new with the update?
You can find the release notes from the website.
Firmware 5.3:
To all our riders who like Lasagna, Paella and Sushi, we have cleared all unnecessary spices in the Natural Voice Operation in Italian, Spanish and Japanese. You can now ride, and use your unit hands-free with your improved Natural Voice Operation supported units ( PACKTALK Bold, PACKTALK Slim, FREECOM4+). For this feature to take effect, you also need to update your Cardo Connect App.
“Voice recognition sensitivity” is now supported through the Cardo Connect App, and allows you to tune your Natural voice operation experience.
While connected to a DMC group you’ll now notice an even better Audio Mixing experience.
We have caught some Bugs on our visor and had them cleaned off.
Hi,
You can go to 03:40 and see the release notes for your unit.
I am very dissappointed in this device so far. I'm trying to update the firmware and it keeps going in circles. It has not been updated. Is there something wrong with your site? What am I missing. I've tried to do this starting from the registration email i received and it just keeps taking me back to the page to "install cardo updater". I have downloaded the cardo updater about 10 times but the page doesn't recognize that I've done it???
I have followed the same steps for my packtalk bold and upgrade to 5.7 firmware and my bold stops pairing to any bluetooth unit.
Tried factory reset pairing resets several time .. reinstall firmware several time.
Still of no use...
Message appears on phone
Pairing rejected by Scala rider QGA
Also in after community login I can't see my device as it's uses to
Plz help
4-20-2021. Like everyone else I cannot update as the computer will not recognize the device. Waiting on the help desk.
Hi Will,
Thank you for reaching out.
Are you using the USB cable provided with the box? Any other USB cable capable of transferring data will do, for that matter.
If the problem persists, please contact support: ecs.page.link/mzDzm
Cardo team
I hope this helps, Vince
Hello, windows recognize my Scala smartpack as a device but not the Cardo update program, what is wrong?
Hi,
Thank you for reaching out.
Are you using the USB cable provided with the box? Any other USB cable capable of transferring data will do, for that matter.
We hope this helps, Cardo team
@@CardoSystemsGlobal Hello, yes i use a cable wich i can transfer data with. Cardo update just dont recognize the Smartpack even when i see it in windows device manager. It also seems that you cant log into your webpage at the moment, it says that my mail is not registerd on your page and when i try to make a new account it says there is alreday one... logg in with FB or google dont work either
I can't get it to work either with a Win7 PC than with a Win 10 PC... it doesn't pop up
Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
CARDO TEAM
@@CardoSystemsGlobal finally it worked, first I had to connect the Freecom4+ and then start the Cardo Update program...
After installed firmware 5.3 my packtalk bold can't detected by Cardo community. And voice command only works for speed dialing and OK Google.
This tool will uninstall the CARDO COMMUNITY older drivers and will use only for firmware updates.
You will not need to use the CARDO COMMUNITY anymore.
To do any settings for your unit, you will need to go to the CARDO CONNECT app.
So please check the setting and if you are still having issues with the Voice commands please contact us at Info@cardosystems.com
So, we could provide you with all the information you need.
Thank you.
CARDO TEAM
Updated and my app still has a.! Sayin update
updater doesn't work... either on windows 10 or in Mac OS.
Unit it's not visible on the screen. It seems that it does not recognise that the unit has been plugged
Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
CARDO TEAM
My unit does not connect to the iMac after I downloaded & ran the Cardo Update.
Hi,
Thank you for your patience.
Are you using the USB cable provided with the box? Any other USB cable capable of transferring data will do, for that matter.
We hope this helps, Cardo team
@@CardoSystemsGlobal Hello - thanks for your response.
I am not using the USB cable that was provided, but rather another USB cable. No connection unfortunately.
Now what?
Hi MEXploreTravel,
Please contact support here:
ecs.page.link/mzDzm
Cardo team
You need to know the unit needs to be Connected to the base for firmware updates! I tried 3 times to get the update with no luck, connected unit to helmet plugged into the computer updated fine.
Thank you Leo this worked after trying 3 times I read your comments plugged the base unit to the set and it started installing right away , I was ready to send it back . Thank you so much Ray
@@raygods123 👍your welcome!
Will i have to set up myself on the group again after the update ?
Hi,
After you do an update we always recommend on doing a factory reset to the unit. and yes, pairing to another unit is easy as pressing on one button 😉
And register every time. Serialnumber and all. Really user-unfriendly
Re: registaration: what if we have more than one unit? Do we need to reregister all our units or is this only for the download process?
I had to use a different email address to register two units last time.
@@JustPlainCommonSense but if it only comes up once when you install the software... What I'm wondering is if this software is tied to only work to the one registered unit, or that is just a gateway to verify you are an owner for the download. I haven't tried the second unit yet to see if it is blocked.
@@falcn12 We have 2 units as well, it works with one register address! :)
@@JustPlainCommonSense Hi, Once you sign back in, you get to the screen that you need to choose the download, you can register another unit to the same e-mail.
You can view our clip here at 01:50 you can see at the top you have " WELCOME BACK! DO YOU WANT TO REGISTER A NEW PRODUCT?"
I hope that assisted you.
Thank you
My device won't even show up on my Macbook Pro when I connect it. I downloaded the file, but the device isn't showing up anywhere, so I can't install the new firmware update.
For Technical assistance, go to our support page, choose your device in the link below and contact our support via the "Still got a question?" section at the bottom of the page.
You will need to select your country so your local support could assist you.
www.cardosystems.com/support/
Packtalk slim doesnt get recognized anymore after update.
Goodjob cardo.
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
It was easy Peezy not hard at all
I'm having issues too with the firmware not detecting my Packtalk. Upon downloading the new firmware it freezes with an error message "Aborted" As of now, I bought two new packtalk "bold" and I can't make any setting changes.
Hi,
Thank you for reaching out.
We would love to answer all your inquiries.
Can you please contact us at Info@cardosystems.com
So, we could provide you with all the information you need.
Thank you.
CARDO TEAM
Having update issues like some of the other comments. I have the Packtalk Slim and downloaded the program for my windows 10 PC. I've used multiple cables and the unit doesn't even light up or recognize when plugged in. Please help.
Hi,
I'm sorry if the unit doesn't light up it means you have an issue with the unit itself.
Please choose your device in the link below:
www.cardosystems.com/support/
If this doesn't help, please contact us via the "Still got a question?" section, At the bottom of the page.
Thank you for your cooperation,
CARDO TEAM
I did the exact same steps but when I plug in my unit to the computer it’s doesn’t do anything after
Hi,
For technical assistance, it's better to enter our KnowledgeBase page, as it has a lot of information:
bit.ly/3itMjHb
You can find more information
in the FAQ section as well as our pocket guide and User's manual on our support page.
Please choose your device in the link below:
www.cardosystems.com/support/
If this doesn't help, please contact your local distributor via the "Still got a question?" section, at the bottom of the page, by choosing your country.
Thank you for your cooperation, Cardo Team.
if it doesn’t connect to ur computer use a different usb cable
Hi,
That's is correct, precisely use a USB cable capable of transferring data.
Cardo team
Well i downloaded the programme but no icon?????? What the
Hi,
For technical assistance, please contact our customer support by choosing your device in the link below:
www.cardosystems.com/support/
Contact your local distributor via the "Still got a question?" section, at the bottom of the page, by choosing your country.
Thank you for your cooperation, Cardo Team.
Update your Cardo through community.cardosystems.com
I've been searching for fixes and trying recommendations in the comments but this is what worked for me
Create an account
Go to home page on community
Connect Cardo to your pc via USB
Look at left side of page for "My Connected Device"
Follow instructions from there
Edit: nvm it only updates it to 5.2..
Hi,
If you own one of our legacy products like the G line or the Q line, that will work for you. If you own one of the Packtalk line or Freecom line, you'll need to update via the Cardo Update.
Cardo team
unit does not show up... impossible to update
Freecom 1+ not detected by Mac, Tried two different Macs using 10.13 and 10.14
Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
CARDO TEAM
Hey wise guy why you didn't show how to update on IOS? Because it's not possible?
Hi,
Our update tool works on PC and Mac.
Cardo team
Hi - I have a freecom 2 and it won't accept the serial number... sent you an email via the support ticket system.
Hi Clayton,
Thank you for reaching out, we hope everything will be settled with our support.
Cardo Team
So I guess the website is down? I can't even get the update page to show anything other than a blank page.
^ This.... Cant get the update tool.
Hi,
Thank you for your patience.
We had a malfunction over the weekend, but it's all fixed now, and you can use the website.
Vince
Why can’t it be done through the app?
Please help, my cardo update cannot detect my palktalk
Hi,
For technical assistance, please contact our customer support by choosing your device in the link below:
ecs.page.link/mzDzm
Contact your local distributor via the "Still got a question?" section, at the bottom of the page, by choosing your country.
Thank you for your cooperation, Cardo Team.
Video is good.
But...
Process is overcomplicated.
It is 2020 I expect that my app on my phone will update everything, I do not want to use Windows. Please improve.
Hey I want to start the season with a update, as my cardo IOS app says my cardo packtalk slim needs an update. I get all the time the error message in the updater:: Sorry, Cardo Update can't check for updates at the moment. (DEV_UID_SIZE_ERR - connected)
Hi,
We are very sorry for the bad experience.
We would like to try and assist you with the issue.
Can you please contact us at Tech@cardosystems.com
So we could get back to you with a solution.
Thank you.
I have two packtalk bold units, can I update both units with a single download? Thanks in advance..
Hi,
You will needs to download the app to the computer and then update the unit one at a time.
Thank you
when selecting a country please be aware UK is not a country it would be like France selecting Europe
the problem is coming from an adware inside this app, the anti-virus kick it out, making impossible the update, turn off your anti virus for a while, update your cardo and Voila !!! what a waste of time to find the solution, i wonder why Cardo youtube channel can't give that simple answer