Cardo Packtalk Edge Problems
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- Опубліковано 20 гру 2023
- #Ducati #Cardo #Packtalkedge
Welcome to 4K Motoring! We've had our Cardo Packtalk Edge units for just over a year, and have been plagued by battery problems! We just received our second warranty replacement unit making this our third attempt at a working communicator! The batteries have all failed similarly, making their advertised 10-12hr battery life into a 1-2 hr actual battery life. Thankfully Cardo Customer support is actually pleasant to work with. Follow along as we discuss the problems we faces and feel free to share your own!
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Thanks bro
I have had two smartpacks for years. No issues. I did fully charge them before use and fully drained them a few times when I first got them. Not sure if that is something that more modern batteries require but something to consider.
Had Spirit for 2 years, all good! Had Neo for 9 months, and the battery had a critical failure... Just stopped working and would heat up if you tried to charge it. Got a warranty replacement unit in a week😀💪👍🏍️!!!
I too had that "low battery" problem 1 day for about 3 hours then after charging it overnight it hasn't done it since.
No issues with battery. But have the same complaint about the headset/phone/app/bike interface. Both connected to bike and no app control, but can control volume and nav on bike. If I disconnect just the headset and pair that to phone and phone to bike, I can use the app, but loose bike control of volume. Have started to just not use the bike as middle man.
The fact you had the exact same issues on two new units suggests to me that the issue is related to your environment. Some ideas to try: 1. Did you replace the entire system, including cradle, mike and speakers? If not, you should - one of these components may be defective and causing a drain. 2. Are you using the original USB-C cable and decent charger? Try a different charger. 3. Did you heavily configure the unit? Try to reset to defaults and leave it that way (if you experience the issue, of course). I switched to the Edge from a Slim a few months ago and couldn't be happier.
I have two complete systems in my helmets and I've tried both of them at this point so I know that's not the problem. I've used various chargers so I have not had a single one that's caused a problem, the second unit we have uses the same chargers and has yet to have a problem. The only configuration done is that the volume of the unit is typically set on high with the bike controlling the input volume. Fingers crossed that third time's the charm. I never had any problems with my past units.
Hi, what do you like about it compared to the slim?
@@brunellom8914 The Packtalk Bold/Slim were honestly pretty similar. The Edge is more refined in every way. Easier to use, easier to pair, better quality audio, etc. if you often find yourself trying to pair different groups and becoming frustrated, the Edge is the way to go
I've had one for 7 months and ridden at least once or twice each month. Initially very impressed with battery life - beating out my Sena I previously used. The last 2 times used, I noticed the battery not lasting near as long as when I first purchased it (It was fully charged before the 1st use). This past weekend, within 3 hours I started getting low battery warnings & it eventually shut off. Now it will not charge at all. Purchased through Cycle Gear so now looking for receipt to submit for warranty. Fingers crossed that process is smooth....
I've found their customer support to be easy to work with. I wish you luck!
It's now nearly 3 months down the track since you video. any updates? By the way a very good video, clear and precise. A BIG thumbs up.
It has been working flawlessly so far, which I'm thrilled about. In the next month I've got a long road trip that's going to involve extended use and frequent charging periods, if it survives that still working as intended I will be making an updated video
My first Edge stopped charging entirely, after the 2nd time I charged it - I suspect a connection somewhere between the charging port and the battery broke loose. I was able to use it with a charging cable plugged in, as suboptimal as that obviously was, but Cardo replaced it (agree about the great customer service), and I've had no problems since.
Honestly i dont have this issue on my units at all .. but i had a friend who told me same issue that you have... i figure out that could be a problem from the function and features in on the units... i ll give mine.... i turn off Google voice commands.. and i switch language to UK.. and i always used my phone paired on 2nd pair... and bike on bike pair... it could be sometimes bike issue drien battery.. you dont know... please try these and let me know what is come with u 😊... also i charge it on a Samsung 25a adaptor... same wire....
I've seen some forum suggestions that plugging it in to a fast charger or higher amperage charger leads to reduced battery life. I've only charged mine with older USB power source, and mine has been OK so far. An extremely tiny sample, but food for thought. 🤷♂
I know older battery types were prone to failure from fast charging, but I would assume these more modern devices could regulate themselves to prevent damage via USB-C. Either way, I mostly use a more traditional "slow charging" method. Time will tell I guess 🤷🏻♂️
Forum users on facebook have reported battery problems on early units. Cardo has them play the radio for a specific time & report battery level as a test.
Beware if you have a lot of helmet wind noise, the mic can pick it up & sporadically mute your music level as if you were speaking. This may shorten your battery life because it’s transmitting. Try setting mic sensitivity to low in your app.
I have two edge units, one when first released another couple months latter to communicate with my boy. No problems here. Glad for the customer support/service! Could you use camera stand getting sea sick watching, sorry just constructive criticism.
Thanks for the tip! Sometimes the internal stabilization works better than others.
I'm glad to hear there are good units out there. My most recent replacement seems to be doing well so far
My unit I received as a Christmas gift at the end of 2021 and it started having the same issue in 2023. Yesterday after a few hours it told me battery was critically low and shut it self off. I only connect my unit to my iphone and charge it with my iphone charger.
Contact Cardo support to see if they can help
I just subscribed to find out your results of the 3rd unit. I'm thinking about getting one of those units.
Now is the best time to jump in to Cardo! They're offering a 20% off code for the Edge Dual Pack (split with a friend to save some money) for valentine's day, check out the link:
cardosystems.rfrl.co/vr8n1
I would suggest trying to connect cardo to your phone and not through bike, if it's possible. Just to try it out if the origin of the problem might come from bike Cardo connection.
It never caused an issue for my old Packtalk Bold units so I would assume that's not the problem, but it may be worth testing if I experience this issue again
Over the past couple days I’ve had this same battery problem, had the unit since it was released and it worked fine up until now. Now all of a sudden I’m getting low battery notification in 30mins after a full charge. My gut tells me it had something to do with the update. There was no slow battery death, it was all of a sudden. Day and night drastic change as of 3days ago.
That's pretty strange, but also typical behavior when a cell goes bad. At least my experience with Cardo Support has been very positive
I have the same issue.
Just noticed issues with charging was starting my research, I have the edge myself owned for about 1 year. I also noticed that my right speaker seems to have quit working. Any issues with yours?
I've had several of these and none have ever had any speaker issues, The wires go into the speakers are pretty thin, and they are capable of being swapped out. Would first check that the speakers are plugged into the mount fully, then make sure the wires aren't kinked or broken. Depending on the age of yours, contact cardo support to see what they can do for you
My girlfriend and I both purchased a Duo's pack each last summer and we have had to replace 3 out of the 4 units. I have used Bluetooth to connect to a Sena 20 a Sena SMH5 and a Lexin B4FM. All connected with very good range between units. The problem I'm experiencing now is it won't stay connected to my phone 2 feet away. Still troubleshooting this issue. My Pactalk Bolds only issue was the weakness on the charging port.
What phone are you using? I have experienced ultra short paired connections when using some Chinese-made android-auto head units but not with my phone.
@@4KMotoring iPhone 14 Pro
Mine just stopped working from one dqy to another, ir doesn’t turn on nd I try to talk to cardo support to see if I can send it and it’s impossible to get in touch with them.😢
Support@cardosystems.com
Love the edge. Except that the phone button doesn't work. Like it doesn't click and won't let me turn off the phone. They need an override feature on the phone to turn it off juat in case the hardware has issues.
Have you tried it on different units or only one? Maybe a bad switch, cardo support is very responsive for any issues
Im having issues with the voice commands using ,"hey cardo," have yet to even get the unit to respond
There are sensitivity settings on the app that are honestly difficult to get just right. There are some tutorials from Cardo on UA-cam that may help
Try saying Gardo with soft "r". Makes a big difference.
BTW: Where did you get the skin?
Etsy
I’ve had zero battery issues with my Packtalk Edge.
I'm hoping I can say the same with my third unit. So far, so good
Experienced a strange problem (as yet unresolved by Cardo support) with Packtalk Edge Duo. Turned on first unit and paired with the app; changed language to English (UK); update required and loaded slowly, but successfully. Turned on second unit and paired with app; changed language; update required; "OOPS - something went wrong". Repeated multiple times but always the same error. Tried connecting to Windows updater tool but still fails. HOWEVER, if I do not change the language, no update required? It cannot be just a language issue as the first unit worked, but does this mean that I can never update the second unit for future firmware updates?
Odd, I know this is a silly suggestion but did you try factory resetting it?
@@4KMotoring Oh, so many times! Also tried update from Windows, Android, Apple. 1st unit ok, 2nd unit fails. Cardo suggesting a return for evaluation/replace, but they are sold as a pair, already meshed without any user interaction necessary. Do I return one and have an unmatched pair, or return the pair and end up with the other unit coming back faulty?
@@philipdavis8286 that sounds frustrating I'm glad Cardo has already reached out to you. Paring is a super simple process and that is what these units are designed to do. It is convenient when they come in a dual pack since they are already paired but it is effortless to pair new units together.
Issue I have is that it connects to my phone Bluetooth but won’t connect to cardo connect app
That is always a dance. Restarts are sometimes necessary
Iv done everything I just don’t get it
How are you all getting Cardo Support? I've sent in emails off the site and heard 0 back. There doesn't seem to be phone support listed anywhere - do you have a phone # that I just haven't seen? I've not had the unit more than a week and have other issues, not long enough usage to have this battery issue. I have no Cardo Voice Control, I did first off but then not, and Siri is hit or miss. I also find 2 pairings in my Bluetooth list of devices, can't seem to get around that. I've tried re-booting, returning to factory settings, can't seem to get around these problems. Is there a Cardo group out there on the web discussing problems and solutions? Thanks.
I went through the Cardo Connect app and was able to get ahold of support that way. Got quick responses, check your spam folder.
OK, thanks for the reply, I have always checked my spam filter and seen nothing there. I tended to go the website and the Support page, maybe I’ll try through Cardo Connect like you suggest. But won’t be surprised if I end up that same support page, we’ll see. Again thank you.
I don't own an iPhone so I can't provide a ton of assistance there, but try connecting your cardo to your computer and using the cardo update software. That may fix any bugs you're experiencing
I’ll look into that, but there again when I try to update it says that I already have the current firmware software, I forget which, but I think it’s 3.1. Again, thanks for your replies.
Juat got a V4 Rally and paired up the Android phone to the bike...unpaired it a couple of hours later. The Bosch system is crap and I returned to mounting my phone to the bike via Quadlock wireless system...much better. The whole pairing system that you describe is the same for me and I put it down to the Bosch system just being poorly executed. Ducati should've just paired with Apple and Android to integrate the Play and Auto systems which are so well proven that it should be a no-brainer.
I've now added an AndroidAuto screen (Carpuride) which is very good, but, I have left the Packtalk Edge paired to the phone to maintain Cardo voice-command functionality because pairing everything to the AndroidAuto unit means the Cardo voice commands don't work (the same as when connecting to the Ducati/Bosch system).
It's frustrating and is probably just a software upgrade away from being a decent integrated system. With the Ducati being such an expensive machine, you'd think it was worthwhile paying for the Apple/Android systems.
Great video as always.
Mine came built in to my 509 Commander Mach V helmet. My complaint is sound quality for music. Horrible no mids or bass. I ended up downloading a EQ app and it was a world of difference
Did you end up with the JBL speakers? The Cardo Connect app has EQ settings
Yes i have jbl. The eq on cardo app was barely noticeable.
@@woodysgeekchannel2204
Could you please give me the name of your EQ app that you use. There are so many different ones and I would really like one that is good for an IPhone. Thanks in advance.
@@woodysgeekchannel2204 which eq app? Thank you.
I have the exact same issue with my Edge. The only problem is I can not get in touch with Cardo no mater what I do. I’ve been calling for months with no answer and have sent them numerous emails with no reply!!!
Strange, I use the app and get responses right away
On the pack talk edge orv we are having issues on sharing music on a repeatable basis. Anyone else having or tried this feature?
Like sharing music from one unit to another?
Yes. One person can share their music to anyone in their group. But it’s only working sometimes and not consistent. Even just around the table we are having issues.
Hmmm honestly not sure about that, I've never used that feature. Might be a question for cardo, but I would imagine it used their Bluetooth connection rather than DMC, which if often a little glitchy
We got it figured out.
I'm on my second unit. First one, the radio would randomly turn on when I would speak. Now the battery barely lasts one roughly 6 hour ride with only using group communications and GPS voice prompts. Cardo wants me to do a battery test
That's their standard practice. I did the same test and they replaced mine
@@4KMotoring OK, how long did the radio stay on when you did your battery test?
@@robb8773 around two hours before giving a low battery warning
I keep having to factory reset mine due to sound only on the right side. Waiting on another one from Cardo.
Hmm, that's not good! Glad Cardo Support is taking care of you
Do you know if it's software related or hardware? Mine stopped working on the left side as well
I would bet it's more on the hardware side, check the little pins underneath the magnetic mount to make sure they are all making good contact, then check the wires going to the speakers, they are thin and pretty brittle if they get folded up inside the helmet
@@4KMotoring to me it doesn't make any sense if a reset makes it work again, checked the pins but not the speaker wire yet, it's a probl of lately
Rule of thumb to follow is to fully discharge your unit before charging it up again, and do not keep the unit fully charged if the unit is going to sit for more than 2 weeks, if you know it is going to be on the shelf for 2 weeks then drain the battery to 50% and store it, that way your battery should last you years.
Unfortunately mine never sits that long. Also, these new lithium batteries don't like being fully discharged like the only NiCd batteries did.
Its definitely user error. All new batterys like this have to be charged completely and then used until almost no battery thrn recharged to 100% in order for the battery charge indicator to learn the full range. Even your cell phones and earbuds need this to perform properly.
Lithium batteries are supposed to not have this requirement, but even so, an improper initially charged device should not decrease battery life dramatically over time.
Try and connect like this.
Mobile Phone to Phone 1 on Cardo.
Mobile Phone to Bike.
Cardo Phone 2 To Bike.
This way you will retain all the cardo functions as it is connected to your phone so all the JBL audio profiles works as do all the buttons and volume control.
I do it this way on both my Harley Road Glide and BMW 1250GS..
For the most part this works great.
Unfortunately that leaves out my Garmin XT2
@@4KMotoring Yes it would. Why not just go
Phone To Cardo mobile 1
Zumo to Cardo mobile 2 and leave the bike out of the equation, you will definitely get better call quality and better control over music volumes ect.. What does pairing to the bike actually give you out of interest or what would you lose but not pairing to the bike... Because the gains may be better than the loses..
I've gone back and forth, but I like the ability to control my music and phone calls from the handlebars, especially with my phone in my pocket. It's also nice for my helmet to stop blasting music automatically when I turn off the bike.
Obviously multiple ways to get this to work, just a matter of personal preference
@@4KMotoring Yes I understand, that happens with my Setup adding a carpuride android auto unit to my set up. I lose the ability to change songs via the GS 1250gs screen.. But I can still do it via the cardo buttons and voice commands..
Similar issues. Going back to Sena.
I have yet to encounter any issues bad enough to get me to switch back to Sena 🤣
What was involved in the warranty process ?
Did they ask you to send the unit back to them by chance?
I gave them original receipt
My address
Phone number
Cardo number on back of unit.
Now they want to send my unit to them .
Yes, they require the old unit to be sent back and the tracking information as soon as it ships. They send you a replacement unit as soon as they get your tracking number.
@@4KMotoring ok I wasn’t sure . As I’m in Canada.
Do these address look familiar to you? They want the unit to be mailed to them with tracking number like you said.
GSP Global Szerviz Partner KFT, 2220 Vecsés, Lõrinci út 61 Hungary
Or to
CHICAGO
C/O RIM logistics
1750 Central Ave.
Suite D
Roselle, IL 60172
Attn: Flying Cargo
That’s the addresses they gave me.
Thank you for the reply.
Yes, the Chicago address is the one I've used. As soon as you send them your tracking number, they ship a replacement unit that arrives in only a few days
@@4KMotoring sounds good, thank you very much for the reply and the info.
Now to get this in the mail.
@@krankysledzz did u get it? how was the process?
I really like your video, our motorcycle communicator is a new product in the market which called RESO. Could we get chance to chat about it, I want to know how you feel about our product!❤
Feel free to shoot me an email
4kmotoring@gmail.com
@@4KMotoring Thank you and I just sent to you the email, but failed, could you have another way to contact?
Try again with a valid return email. It came through my spam filter, but the return address was unreachable
My PackTalk Bold HAS THE EXACT SAME BATTERY PROBLEM. Cardo is a second rate company that does NOT stand behind their second rate product.
Have you contacted support? In my experience they've stood behind their product very well although their quality controls are a bit lacking apparently.
You're kind of freaking me out because I have a new one in the packaging from Amazon and a new helmet arriving tomorrow and there aren't really any options out there, this one is supposed to be the best on the market. Supposed to be made in Ukraine? My box says made in China. Should I just return it and just wait for some company to make a quality product? I don't want to fuss and hassle with this thing and have to contact support and all that.
From my interactions, it seems like the majority of Edge owners have no problems at all, and Cardo customer service is great to work with in the unlikely event you do have an issue.
Ukraine is responsible for a lot of lithium batteries, Cardo included. I wouldn't worry about it at this point.
Let me know if you have any issues, but I would expect you around just be able to open it up and enjoy using it!
@@4KMotoring well, on Wednesday I'm running the last 200 miles of break in on my new S&S 1200 conversion for my 883r Sportster, and I'm hoping to kick off Led Zeppelin 1 right when I leave the driveway. I'm sure you know, break in requires a lot of working the throttle and a lot of restraint. I can't do another 200 miles of that on nothing. If this thing doesn't work I'm gonna be so pissed.
Ok, it's a legit unit, I charged it all the way, and it worked great. Voice commands are prompt even versus my loud exhaust. Battery is enormous. Did my 200 today in about 6 hours and it's still at 75%. Through earplugs the music is adequate at max volume. Ordered some Exsound 4.0's to see if I can remedy that. Oh and it rained, and got cold. It was fine.
@@Audfile good to hear!
@4KMotoring man the Xsound 4.0 just showed up and right off the bat they are extremely impressive looking compared to the stock JBL. They also couple straight to your ear. The speaker drivers themselves are just, way more substantial than the JBLs. I'm surprised there is literally nothing on these on UA-cam, only the old version, which is nothing like this. Motorcycle audio is a tiny market, and Motorcycle audio upgrades even smaller. But at least 1 video? Seems like a big secret. I expect these to dominate.
All battery powered electronics are supposed to be charged fully before you use it. That's probably what the issue was.
That's theoretically less of an issue with lithium batteries, but to be sure I've been paying attention to each charging cycle with this one
@4KMotoring it isn't the battery that is the issue. It is the smart battery life software that has to learn the battery. All newer electronics that indicate battery life need to be fully charged then discharge to near zero and then recharged 100% in order to properly learn the cell capacities.
I'm having alot of problems with Cardo support and the system. My system works great in a controlled environment. But when i'm riding outside the battery life goes down to 3 hours of battery life with a full battery. Cardo wont replace the unit. They say that this isn't a factory defect. I'm having this problem since i bought the unit (15 months ago) For about 13 months i had driving lessons and didn't use the unit that much. Now that i have my own bike I noticed this problem. Cardo and the dealer wont give any warranty. Cardo Support is the worst support i have ever experienced. There goes my 400 euro's. I expected better from this company.
Interesting perspective, maybe it's country based? I've had nothing but the best from Cardo Support, they've had no problem replacing two units for me for the same battery reasons
@@4KMotoring Did you have the same problem as me that in normal house conditions the cardo unit works perfect, but when your out riding the unit only works for 3 hours?
It was noticably insufficient. They gave me a method to test using FM radio from a full charge, I wasn't even getting 3hrs out of my battery. Make sure you're running the latest firmware as well.
@@4KMotoring You showed the test to cardo right? And how was the procedure after that? Are they gonna test your unit at their company?
@@naamloozzz3463 they gave me instructions via email, I responded with my results, they sent me a new one and apologized for the inconvenience.