I used to work for ADT and fixed all of these things. This is an internal error and the battery is not being read. The battery itself is totally fine and it's just an issue with one of the pins inside of the Command. ADT will send you. Technician for free regarding this issue and on the backend they zero out the battery cost, maintenance cost, site assessment fee. Sadly need an onsite technician to reset the pin back to factory.
I was on the phone speaking to representatives about this very issue. I did all the things necessary. The message still showing on panel. Thanks for sharing this info with us! It's comforting to know.
@@crystalstevenson18 Hi. Recently was away & had a power outage, came home to this issue. So how did you fix, call ADT? So this should not be a cost charged issue? I've had a few issues in past with unit & ALWAYS get charged
@@melissamissingchriscornell2513 (I work for ADT currently) for the longest time, they would cover a tech to come out because we couldn’t mail the battery. Then we could, and not long after that, we started to waive the charge of the battery because ADT noticed an issue (and never, until recently, told us what the issue was). We now know that the Command was over charging the batteries. So they would fail quicker. As of now, we are still replacing these batteries for free. Eventually, that will change.
Actually ADT IS extremely helpful. If you read your contract like I did you would of known that Batteries is NOT under the QSP warranty and charging to send out a tech was the right way. People need to learn to read what in contracts before signing 🤣🤣
Very helpful. I replaced my battery yesterday. A couple notes. When I pulled the cover off. It set off a case tampering alarm. I just had to enter my pin to get it to quiet down, although the tampering alarm was still visible. When I was all done then, I just had to go to advanced options and reboot the system. That cleared the alarm. All fixed.
Bruce- Thanks for the additional step of rebooting the system! Really appreciate it as that was driving me crazy. Dean- thanks for the vid!!! I’m sure you saved me at least $100 with of ADT coming out.
@@guya9505 I tried rebooting and its still telling me cover tamper but the alarm system is working fine so I guess I won't worry about it. Its in an awkward place so taking the cover off again is a pain. The cover is on tight and its screwed back in so I dont know what's wrong.
After all the calls I have made to ADT this was not the fix they provided. They kept having me go to the device that monitors CO2/ fire alarm up near the ceiling. I'm so over calling in for support this video is so resourceful. I came across your channel and I'm thrilled to have found ?it! My problem has finally been resolved. After a year of calling and complaining to them about the battery draining every month, and recycling those darn expensive (123 Lithium batteries) that wasn't the problem at all... really support didn't reorganize the problem, REALLY! I could go on about my horrible experiences with ADT's support on this particular problem. Long story short I'm grateful to have found this resourceful video. I'm now a subscriber.
Omg, this has been driving me crazy for months. I called ADT about this issue. They said They would have to send out a technician to troubleshoot the issue. Which would cost me over $100.00. I walked my complete house changing out all my sensor batteries. SMH, I knew the battery had to be hidden somewhere in the alarm panel. Thank you so much.
Man this video was extremely helpful! Should save me from calling a ADT Technician. You might want to blur out some of that information you displayed though. These hackers are ruthless!
My friend, thank you so much for posting this video. Heard that annoying beep and had no idea where the battery was. Did a quick youtube search for "dead adt battery" and saw your video. No fluff, just right-to-the-point, easy-to-follow instructions. Ordered a battery from Amazon and I'm good to go. For your effort, I subscribed. Thanks again.
Thank you so much! My husband and I watched your video and were able to successfully change the battery. Your video was excellent as it went step by step and explained everything. The hardest part was removing and replacing the very small screws. Thank you again for your help! Barbara K.
The video was spot on. Thanks for taking the time to put the video togetheer. I ended up unplugging the power source and didn't have any problems after powering the unit back on. All the settings were retained.
Thanks a ton bro! I called ADT several times trying to reach someone, anyone breathing...and nothing. This is so easy, and I can take care of this no problem. Appreciate you, bro!
This is Awesome. With this help it will save you calling, waiting on hold, then them telling you they can send someone out in a few days and then charge you for the call. Plus more money for the batter then if you buy it from other sources. Great Help, then you!!!!
You should call ADT first and have them put the system into test before removing the panel from the wall. Depending on how the touch panel was setup you will trigger a tamper alarm.
Man, this is helpful, I went to Battery + can't find the battery, So I ordered on the Amazon, following your video to replace the battery. So easy. Thanks
Damn, I really appreciate the information. I have the same ADT keypad system . I did the same thing . Going through my whole system to see what battery is dead. Thank you so much . Going to buy a shirt right now
Thanks Dean, just followed your instructions on changing the battery. It was simple and easy. Once I installed a new battery and did a reboot, the error code cleared, and now the system is back on track! Thanks for your video!!!!
Hello Sir: Man you were a life saver, thanks so much. Also, I had to put my system on test mode before I realized just to unhook the battery to stop the beeping.
Thank you so much! I bought new batteries replacing them all, and it is still with the error. I decide it to look up in UA-cam and this is good information. Thanks I will do it during the week and will advice you if it work for me. From Puerto Rico! 👍🏻
Extremely helpful 👍 I called ADT waited over 25 min for help ..went to their you tube...wrong style! Then I found you ...voila!! saved me so much time!
Very useful video. Wish there was a way for you not to block the connector and battery cover tab with your hands. I will now proceed to change the battery.
yes, i agree with lachyu, your hands were blocking important parts of the video and although I must say the video in general was helpful, it was frustrating when your hands were blocking the view. It's like argh....move your hands out of the way so we can see what you're doing.....
Have the same problem, which is ADT's noted problem. I received a new battery fee of charge and will install it after this video. Thanks, Sir, for a great tutorial and I did subscribe.👍🙏
Thanks for this information. I never received a manual when the system was installed. Trying to get someone at ADT is worse than trying to find a needle in a haystack. Very helpful. I have the same panel. 🤗
Thank you so much for your help! This was extremely easy. Your video is right on point and the fact you list everything for us shows how dedicated you are to help others! And yes I subscribed to your channel 👍🏽
I work for ADT. If you have this message - call ADT. The battery right now is under warranty, and our information states if you buy a battery from a third party it can cause damage to the system, it won’t be UL Certified and it voids the warranty/QSP on the system. Again. We will mail the battery, it will be at no charge (as of May 2022), and we can help guide you to change the battery itself. Also at the time when this video was posted, it wasn’t clear but we weren’t charging for techs to come out. Our information literally gave you no choice because we had seen panels go completely bad when a customer bought a similar but not the correct battery. So again. Please don’t buy the battery yourself. It’s paying for your system warranty/QSP to be VOID. If an agent says you will be charged for the battery (29.99 plus tax) you can ask for a manager and more than likely the manager will correct the agent and advise them it’s under warranty. Also FYI: I don’t expect that to always be the case, but the battery cost is 29.99 plus tax… so even when the warranty is over with it’s the best option to buy the battery from us to avoid warranty issues in the future.
Thank you so much! I learn best by watching & after watching your video I installed MYSELF the FREE ADT BATTERY they sent to me. I had people I turned to to help me telling me my battery was NOT IN THE KEYPAD. You helped me so much, & yes I subscribed to your channel. I couldn’t figure out how to buy one of your shirts though. Hey, maybe an idea for one of your videos!
Perfect! Thanks this worked like a charm! I did have order the battery thru Amazon since my system started beeping about the missing battery and driving the dogs crazy so I needed it asap! Haha!
Thanks for the video. Interesting thing for me was that once I took the case off and silenced the case tampering alarm, the dead battery/miss alert disappeared without me replacing the battery. I'm going to order one anyway but I thought it was a bit odd.
Thank you for the video.. it was super helpful.. in my case i get the base cover tamper error when the panel was removed from the base.. i tried to reset the system also entered code multiple times but that error is mot going away.. is there anything i am missing?
This is why I still have my Simon XT because the new ones are difficult and the battery’s are hard for me to change. In my old one it’s like changing a battery in a remote. This seems simple so I might upgrade it depends how how it works.
I was going to change my battery then I realized the idiot I hired to paint my living room got paint all behind the panel at the top. Now the panel face is fused to the backing plate. Isn't that just lovely?
Is there a way to clear the message until you can get the replacement battery? My panel is in my bedroom and the panel won't time out and stays lit up. Thanks!
@@6a66y69 they usually do, but this time they didn’t since the guy who I talked to stated that it was free even though it wasn’t supposed to be, they had to check the recording to verify that he had told me that it was free by mistake 😂👍🏽
I used to work for ADT and fixed all of these things. This is an internal error and the battery is not being read. The battery itself is totally fine and it's just an issue with one of the pins inside of the Command. ADT will send you. Technician for free regarding this issue and on the backend they zero out the battery cost, maintenance cost, site assessment fee. Sadly need an onsite technician to reset the pin back to factory.
I was on the phone speaking to representatives about this very issue. I did all the things necessary. The message still showing on panel. Thanks for sharing this info with us! It's comforting to know.
Thank you Damien! This issue only came up after a power outage! Thought a simple reset could/should occur after pressing buttons on the screen 🤷🏽♀️
Thank you, Damien!
@@crystalstevenson18 Hi. Recently was away & had a power outage, came home to this issue. So how did you fix, call ADT? So this should not be a cost charged issue? I've had a few issues in past with unit & ALWAYS get charged
@@melissamissingchriscornell2513 (I work for ADT currently) for the longest time, they would cover a tech to come out because we couldn’t mail the battery.
Then we could, and not long after that, we started to waive the charge of the battery because ADT noticed an issue (and never, until recently, told us what the issue was).
We now know that the Command was over charging the batteries. So they would fail quicker.
As of now, we are still replacing these batteries for free. Eventually, that will change.
I’ve been having this issue for several days now and ADT is no help other than trying to charge me to send a technician out. Thank you for this!!
I am glad I could help.
Where can we get this battery please
Actually ADT IS extremely helpful. If you read your contract like I did you would of known that Batteries is NOT under the QSP warranty and charging to send out a tech was the right way.
People need to learn to read what in contracts before signing 🤣🤣
@@kagekun7689Shut up
Thank you so much! I was about to call ADT, but I thought… Let me check UA-cam first and I’m glad I did!
Thanks again!
Just canceled my ADT service call after hearing this simple battery replacement.Thanks
Very helpful. I replaced my battery yesterday. A couple notes. When I pulled the cover off. It set off a case tampering alarm. I just had to enter my pin to get it to quiet down, although the tampering alarm was still visible. When I was all done then, I just had to go to advanced options and reboot the system. That cleared the alarm. All fixed.
Bruce-
Thanks for the additional step of rebooting the system! Really appreciate it as that was driving me crazy.
Dean- thanks for the vid!!! I’m sure you saved me at least $100 with of ADT coming out.
@@guya9505 I tried rebooting and its still telling me cover tamper but the alarm system is working fine so I guess I won't worry about it. Its in an awkward place so taking the cover off again is a pain. The cover is on tight and its screwed back in so I dont know what's wrong.
After all the calls I have made to ADT this was not the fix they provided. They kept having me go to the device that monitors CO2/ fire alarm up near the ceiling. I'm so over calling in for support this video is so resourceful. I came across your channel and I'm thrilled to have found ?it! My problem has finally been resolved. After a year of calling and complaining to them about the battery draining every month, and recycling those darn expensive (123 Lithium batteries) that wasn't the problem at all... really support didn't reorganize the problem, REALLY! I could go on about my horrible experiences with ADT's support on this particular problem. Long story short I'm grateful to have found this resourceful video. I'm now a subscriber.
Thank you so much for the kind words. I am glad I could help.
@@DeaninItYourself I installed new battery today. I've subscribed and will recommend you. Thanks for your help!
Omg, this has been driving me crazy for months. I called ADT about this issue. They said They would have to send out a technician to troubleshoot the issue. Which would cost me over $100.00. I walked my complete house changing out all my sensor batteries. SMH, I knew the battery had to be hidden somewhere in the alarm panel. Thank you so much.
Man this video was extremely helpful! Should save me from calling a ADT Technician. You might want to blur out some of that information you displayed though. These hackers are ruthless!
Yeah that MAC address doesn't change!
Thank you for the detailed instructions. Waaay more helpful than the junk instructions in the instruction manual provided by ADT.
Thanks for the info. Just called ADT and they're sending the battery for free. Thanks to your video I should have no problem installing it.
Glad I could help
My friend, thank you so much for posting this video. Heard that annoying beep and had no idea where the battery was. Did a quick youtube search for "dead adt battery" and saw your video.
No fluff, just right-to-the-point, easy-to-follow instructions. Ordered a battery from Amazon and I'm good to go. For your effort, I subscribed. Thanks again.
You are welcome
Thank's for the info. As I bought a small one, not understanding, & frustrated. Sure this helps others. Thanks, 👍🙂
Thank you so much! My husband and I watched your video and were able to successfully change the battery. Your video was excellent as it went step by step and explained everything. The hardest part was removing and replacing the very small screws. Thank you again for your help! Barbara K.
Thank you for watching. I hope I will be able to help you with something else I t he future.
Thank you, Watched the video while waiting on ADT to come on the phone I hung up just need to order a new and do it myself. Thanks again
Anytime, glad i could help
The video was spot on. Thanks for taking the time to put the video togetheer. I ended up unplugging the power source and didn't have any problems after powering the unit back on. All the settings were retained.
Thanks a ton bro! I called ADT several times trying to reach someone, anyone breathing...and nothing. This is so easy, and I can take care of this no problem. Appreciate you, bro!
This is Awesome. With this help it will save you calling, waiting on hold, then them telling you they can send someone out in a few days and then charge you for the call. Plus more money for the batter then if you buy it from other sources. Great Help, then you!!!!
You should call ADT first and have them put the system into test before removing the panel from the wall. Depending on how the touch panel was setup you will trigger a tamper alarm.
Which is weird since it's not detecting the battery for it to be tampered with.
@@quecreations3244 When I pulled the cover off it set off a case tampering alarm.
@@BrucePritchett Lol. Yes. I tried it and you're right.
Man, this is helpful, I went to Battery + can't find the battery, So I ordered on the Amazon, following your video to replace the battery. So easy. Thanks
Glad I could help
Damn, I really appreciate the information. I have the same ADT keypad system . I did the same thing . Going through my whole system to see what battery is dead. Thank you so much . Going to buy a shirt right now
Thanks Dean, just followed your instructions on changing the battery. It was simple and easy. Once I installed a new battery and did a reboot, the error code cleared, and now the system is back on track! Thanks for your video!!!!
You are most welcome. thank you for the comment
Hello Sir: Man you were a life saver, thanks so much. Also, I had to put my system on test mode before I realized just to unhook the battery to stop the beeping.
Glad it helped.
Thank you so much! I bought new batteries replacing them all, and it is still with the error. I decide it to look up in UA-cam and this is good information. Thanks I will do it during the week and will advice you if it work for me. From Puerto Rico! 👍🏻
I'm having the same problem too
The video was spot on! The only thing is you forgot to mention the system shut down before removing the panel.
Yes, how do I clear the tamper alert? I shut down the system after the fact but it still shows alternating with the Ready to Arm alert
Solid information and so much easier than working the crazy ADT customer service. You are great!
Glad to help!
Instructions are clear and easy to follow. But should you put your system in test or at least turn the panel off as to not trigger a tamper alarm?
Thank you! Just replaced my system battery today!
Easy peasy! 👍🏻👍🏻👍🏻
Excellent!
Thank you for this video. You save me a ton of money. I am so glad I found your video...
Thank you so much! I could not find where to locate the battery, but thanks to you, I know now! I subscribed!!!! Again, thanks for the info!!!!👍
Glad I could help, and thank you for the SUb. Hopefully I can help you again in the future
Extremely helpful 👍 I called ADT waited over 25 min for help ..went to their you tube...wrong style! Then I found you ...voila!! saved me so much time!
Very useful video. Wish there was a way for you not to block the connector and battery cover tab with your hands. I will now proceed to change the battery.
yes, i agree with lachyu, your hands were blocking important parts of the video and although I must say the video in general was helpful, it was frustrating when your hands were blocking the view. It's like argh....move your hands out of the way so we can see what you're doing.....
Have the same problem, which is ADT's noted problem. I received a new battery fee of charge and will install it after this video. Thanks, Sir, for a great tutorial and I did subscribe.👍🙏
Thank you for this video bcuz ADT keep sending me the wrong battery...and they're supposed to be on top of stuff...appreciate the help 👍🏼
Thanks for this information. I never received a manual when the system was installed. Trying to get someone at ADT is worse than trying to find a needle in a haystack. Very helpful. I have the same panel. 🤗
You're welcome!
Thanks for the update on replacing a battery
Very helpful. Thank you for posting this. Next time tilt the camera so your hand is not blocking the actual part that you are working on.
Thanks for the tip!
Thanks so much for sharing this video, I was trying to find the battery and couldn’t find it! LOL
You're welcome!!
This video was very helpful. ADT had me on eternal hold.
Thank you, just replaced my battery after watching this video
Thank you this the first video that actually is playing things. I will try it.
Hope you enjoy!
Thank you so much for your help! This was extremely easy. Your video is right on point and the fact you list everything for us shows how dedicated you are to help others! And yes I subscribed to your channel 👍🏽
Glad it was helpful!
I 😂have no idk mdmkdekjdjdie😅❤😊😊😅😅 😢 ueiikzz so he
Thanks for the helpful video! I figured it was that battery, but couldn’t get the face plate off, but now I know. Thanks again!
Your videos are always a money saving task... Love them..
Thank you. Thats my goal trying to save us all a little money
I work for ADT. If you have this message - call ADT. The battery right now is under warranty, and our information states if you buy a battery from a third party it can cause damage to the system, it won’t be UL Certified and it voids the warranty/QSP on the system.
Again. We will mail the battery, it will be at no charge (as of May 2022), and we can help guide you to change the battery itself.
Also at the time when this video was posted, it wasn’t clear but we weren’t charging for techs to come out. Our information literally gave you no choice because we had seen panels go completely bad when a customer bought a similar but not the correct battery.
So again. Please don’t buy the battery yourself. It’s paying for your system warranty/QSP to be VOID. If an agent says you will be charged for the battery (29.99 plus tax) you can ask for a manager and more than likely the manager will correct the agent and advise them it’s under warranty.
Also FYI: I don’t expect that to always be the case, but the battery cost is 29.99 plus tax… so even when the warranty is over with it’s the best option to buy the battery from us to avoid warranty issues in the future.
Also it is best practice when you have that message to unplug the alarm so it will power down. This will avoid tamper alarms and sounds and messages.
It was simple and quick, thank you so much!
Thanks for the video! Where can I get those batteries?
Thank you so much! I did it just as you explain. You save me money. Keep up the good work. 👏👏👏
Perfect simple explanation
Thank you, it looks very simple...
You're welcome 😊
Thank you so much! I learn best by watching & after watching your video I installed MYSELF the FREE ADT BATTERY they sent to me. I had people I turned to to help me telling me my battery was NOT IN THE KEYPAD. You helped me so much, & yes I subscribed to your channel. I couldn’t figure out how to buy one of your shirts though. Hey, maybe an idea for one of your videos!
Glad I could help
Thank you this really help me with the battery.
After 3 calls to ADT CS, what a joke. THis video explains it all, and the best! Do we have to buy these batteries from ADT for $35.00?
I Updated the link to the battery in the video description
Thanks for the video. Your link to buy the battery was extremly expensive found two for cheaper than this combined but thanks again for posting.
I just realized That it was available on Amazon, Thank you for giving me heads up. I updated the link
Thanks for the link to the battery. Saved me a search. :)
No problem 👍
Great job making it look very simple. Are we supposed to disconnect power before starting
Thank you for helping us with our battery replacement guiding!! Excellent video!!
Perfect! Thanks this worked like a charm! I did have order the battery thru Amazon since my system started beeping about the missing battery and driving the dogs crazy so I needed it asap! Haha!
Thank you. This is exactly what I needed
Glad it was helpful!
Very helpful video and easy to follow. Subscribed!
Thank you this helped A lot
Great job , very easy instructions.
Great job! Thanks for your great instructions!
thank you so much! This was very helpful!
Thank you fir ur video. Excellent ❤
Thanks for the video. Interesting thing for me was that once I took the case off and silenced the case tampering alarm, the dead battery/miss alert disappeared without me replacing the battery. I'm going to order one anyway but I thought it was a bit odd.
ThT happened to me too. But the message came back.
Thank you so much for this video. It was very helpful, and I was able to change the battery.
Glad it helped
this actually popped up and was hella dumbfounded this helped, subscribed
Very helpful. Thank you.
Glad it was helpful!
Thank you. Very clear instructions
Glad it was helpful!
Thank you for ur the video. Excellent!
Nice video, thank you for your service!
Thanks for all you do!
My pleasure!
Very helpful. Thanks
Thank you for the video.. it was super helpful.. in my case i get the base cover tamper error when the panel was removed from the base.. i tried to reset the system also entered code multiple times but that error is mot going away.. is there anything i am missing?
Same.
Great video, saved me time and money. Thanks
You are welcome
Thanks brother you really helped me out !
This was very helpful! Thanks for posting this video!
Extremely helpful video. Thanx.
Thank you I was changing the door battery 😂😂
This is why I still have my Simon XT because the new ones are difficult and the battery’s are hard for me to change. In my old one it’s like changing a battery in a remote. This seems simple so I might upgrade it depends how how it works.
Definitely a big help! Thanks for sharing! 😊
I was going to change my battery then I realized the idiot I hired to paint my living room got paint all behind the panel at the top. Now the panel face is fused to the backing plate. Isn't that just lovely?
use a utility knife and run it around the face of the panel where the seam is. it will still come apart.
Worked perfect! Thank you!!!
glad it helped
Is there a way to clear the message until you can get the replacement battery? My panel is in my bedroom and the panel won't time out and stays lit up. Thanks!
Great video! Thanks. Saved time and money!
Thank you for the video, I liked and subscribed
Thanks for the sub!
This video was so helpful. Thank you
This issue started for us after a huge storm and we lost power a few times in a row…
Exact same thing happened to us after a storm. How did you resolve it?
@@egegurdeniz3003 just called ADT and they sent me a replacement Battery 👍🏽
Thank you!
@@egegurdeniz3003 no problem! 🤞🏽
@@6a66y69 they usually do, but this time they didn’t since the guy who I talked to stated that it was free even though it wasn’t supposed to be, they had to check the recording to verify that he had told me that it was free by mistake 😂👍🏽
Great simple information
thank you
Gave you the like and subscribed for giving me a big hand- thanks, kuz. All the best.
Thanks!!!! So very very helpful!
yo, I appreciate this video!
Good video! Keep Dem coming yawd mon 🇯🇲🇯🇲🇯🇲
Great video. 👍
Thanks.
Thank you! 🙏🏽🙏🏽🙏🏽
Very helpful.
Glad it was helpful!
Thank you
Thank you so much!! Your vid is a huge help!
Thank you!🤩
You’re welcome 😊
Thank you so much!