Do United Healthcare IVR...when I call there I'm usually red-faced trying to get past the IVR it is so stupid. I feel bad for the employees as I'm sure every caller is pissed off by the time they get an agent. I manage CC's for a living and that system is set up to irritate customers.
![Creating a Code of Ethics for Educational Interpreters with Carola Lehmacher [EP 76]](http://i.ytimg.com/vi/l7wORUfauT4/mqdefault.jpg)
Do United Healthcare IVR...when I call there I'm usually red-faced trying to get past the IVR it is so stupid. I feel bad for the employees as I'm sure every caller is pissed off by the time they get an agent. I manage CC's for a living and that system is set up to irritate customers.
Folks deserve better tech!