Відео

Great insights, Anthony.

Thanks for making these short tip videos, its really helpful!

Isn’t ordering from doordash is much simpler? are you currently working with any restaurant who is implementing this?

How will this effect companies like Twilio?

Two questions; 1. How is customer emotion determined, is it through generative AI or Gridspace's own model? 2. As agents often rely on their own notes for customer details like 'account number', 'invoice number', 'customer name' as examples, is the call automatically summarized in real-time, and if so, is the summarized information available to the agent for copy/paste throughout the interaction?

Tech support needs tech support and customer care needs customer care 🙃 thanks for this Coop

Thank you for this!

Super informative. Thanks Anthony!

This is a bit unnerving, teaching AI to mimic a person seems like a bad idea.

i wonder what happens when he starts cussing? 70% of customers are AH.

i wonder what happens when he starts cussing? 70% of customers are AH.

can you make a video on how to do a sms text message of the details the customer provided sent to the office number of the details from the call? Is that possible?

Love these convos.. keep em coming Anthony

Do United Healthcare IVR...when I call there I'm usually red-faced trying to get past the IVR it is so stupid. I feel bad for the employees as I'm sure every caller is pissed off by the time they get an agent. I manage CC's for a living and that system is set up to irritate customers.

aint no way you will put the genie back in the bottle 😂 nice metaphor tho

Your technology and its ability to really sound like a human is impressive. Two questions: 1) why didn't your bot have to let the caller know the call was being recorded - do you have a clever way to share that without taking the callers time? 2) what's your recommendation on letting customers know that they're speaking with a bot? Your tool sounds so life like I could see lots of people thinking they're talking to a human.

Stop simping AI

Seeing that y’all are older, I’m assuming you’ve had flips phones and know you gotta click the button more than once to get the letter you want, same with phones these days 😂😂

Another awesome sign that the market is Ripe.

Wow! When was this recorded? If recent, the market is ripe.

This was very well spoken, and easy to understood. Especially for someone who has no knowledge on algorithms. Thanks

no such thing as a good phone system

sooooo real sounding!!!!!!!!!

Wow, how many millions of jobs are about to be lost.

I'm not sure if the demonstration from 4:00 or so is representative of where the product was at that time, but it's amazing (it seems) how much inference speed has improved since then, after watching through the IAP 2024 set of courses. Cool! I'm going to do an MS in NLP starting this Fall, but will be excited to see if you're offering internships in the future :).

Great talk, Cooper! Perhaps my favorite of the series.

This series seems awesome! I have to run after 10 minutes, but what a great start to the series. Will return later, thanks for putting these online.

How much isyou service

when being cute isnt cute

Hysterical and sad at same time 🙃

Is it a choice to say ALL-gorithms? Have we all been pronouncing it wrong? Just wondering. Very good talk, BTW.

Why would it ask about checkout date? You can check in any time you like, but you can never leave

Would like to see a bot that takes incoming calls and places outgoing calls to set appointments from online requests...

🎉 congrats I'm proud I helped you with the calls

Hi, great video. I have been trying to contact Gridspace support for a while now and have gotten no answer. Would you be able to help me with my tickets?

India will have Record Unemployment!

#deepphysics #deepmath #basiclaws

Sounds great! Are yall considering partnerships?

I like the discussion on intended and mindful use of data for deliberate and purposeful use cases/models. Great video.

Great stuff, would like to see a ton more of these videos made.

This is funny and quite real for agents to hear this type of frustrating dialogue. Nick, you forgot to authenticate your customer. Thanks for sharing this video.

Amazing and intuitive. Thanks for sharing Cole.

Loved this video. Funny, and informational. I always say: "get comfortable with the uncomfortable" which builds "grit". Every industry needs people with grit!

Wow great video!

"My best skill is that I am coachable. I want to learn." Signed: Grace

Grace sounds human.