Consumer Cellular Review: 5 Things to Know Before You Sign Up!
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- Опубліковано 19 чер 2024
- Consumer Cellular is a low-cost cell phone service provider that you may have first heard about through one of its TV commercials. Those ads say the service can cut your cell phone bill in half, but is it worth the savings? I first tested Consumer Cellular in 2019 and signed up again in late 2021 because there have been some big changes with the service. In this video, I’ll explain the pros and cons that you need to know before you sign up. Read my full review here: michaelsaves.com/cell-phones/...
Get started with Consumer Cellular here: fxo.co/Fq9A
CHAPTERS:
0:00 Introduction
0:30 What Is Consumer Cellular?
1:13 How Is Consumer Cellular's Coverage?
2:12 How Much Does Consumer Cellular Cost?
3:49 What Phone Options Are Available?
4:48 How Is Consumer Cellular's Customer Service?
6:12 Pros and Cons of Consumer Cellular
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Thanks for watching! Read my Consumer Cellular review here: michaelsaves.com/cell-phones/consumer-cellular-review/
So I contact Consumer reports so you either get AT&T or T-Mobile but how would you know which one you will receive before signing up? Customer service had no clue.
@@hnnotyy They have a preference for AT&T, but it depends on your existing device and location. If you want to make sure you get one or the other, pick up a SIM card at Target.
Consumer Cellular is terrible, what a ripoff. They suck you in with cheap plans then increase the price w/o you knowing. Stay away like the plague.
@@MichaelSavesPlus Also, (I read or heard that with) NEW customers will be given ATT (“no, if, and, or, ….buts🤔). The “Older/longer” customers that have been with them get to choose, I THINK, but don’t quote me😅.
MASSIVE THANKS for this!!! 🙏🏻 👍🏻 I WILL be changing from ATT to Consumer Cellular, but NOT for “service/cell/tower” reason. Mine goes deeper and for being a so-called “Loyal Customer”! I’ve been with their cell service since early mid-1990s about 1992-1993. Don’t remember the exact year (I’m old now 59!! 🤣). But let’s just put it this way, it does NOT means I’m going to roll over & let them “give me a free/new phone” if I add an extra line to drop/LOWER my cell phone bill!!!🤔 I’m old and don’t need all the bells & whistles that comes with EVERY NOW. Plus, I was GRANDFATHERED in to where I had TRUE “UNLIMITED DATA”, until they weaseled away from me with unlimited texted. I DON’T TEXT!! But they got what they wanted as time changed. TMI.!!! Sorry, take care. ✌🏻
I'm a new user - old dude, too. I have nothing but positive things to say about the phone, service, etc. I got on "Chat" and had my minor (operator issue) problem fixed fast.
I've had Consumer Cellular for over 7 years and I love it! Great coverage, great customer service! When I call I can actually talk to a customer service person right away, and its someone I can easily understand! My bill is $26.00 a month! Love it!!
thank you ❤
Wait until your phone breakdown or is non repairable .. Dont purchase their cellphone.. You will ne waisting time and gas to try to find someone to fix it.. Their phones dont last. Or it will cut off on you after being on it for 5 min.. Even with the battery charged.. I guess cheap isnt always good..
We have AARP-unlimited talk text and data, at $55 for two lines. Great US based customer service, no problems.
I am a new user of Consumer Cellular as of a little over a month ago and I love it. I purchased a new cellphone and changed my number (my choice to do so), I have nothing but good things to say, .
When I call customer support the most I have to wait was 8 minutes and they put me in as a callback for the next available operator who was very nice.
Hello , What phone did you get and how much was the down payment?
I've been had my service for almost a year so far it's working good we had a LG phone me and my husband but they told us it wasn't compatible I want to make sure I can get a phone that's compatible I want a phone that has a little better quality than the one I have I just want for the lowest phone that they sold but so far the service has been all right thank you for the video 😊
Both my Samsung smartphone and back up flip phone won't let me call out as they hang up on me. I hope there's never an emergency!! Watching this video, I learned about the sell out. I remember the old rotary dial phones and how reliable they were. 21st century tech is not all its cracked up to be!
I was amazed because I received an answer within 30 seconds but was expecting to wait much longer. I lost my phone and could not get back into my email without the cellphone text message number. Nightmare! I called Consumer Cellular and the assistant was absolutely adorable and pleasant and did not try to over sell me or under cell me and I think I the purchase was good and reasonable. I will say that I am going to check out those other services as I had never heard of them before. Thank you!
We've been with CC for 3-4 years now. Yes, unlimited was pricey, but a bargain compared to Verizon, (which we dropped). Now that we're both retired, we have a much cheaper plan that works out with Unlimited talk&text and very little data we don't use anymore anyway. Yes, phones are limited from them, but we've had no problems with getting one's that fit our needs and budget. We're happy with them. They're affordable, reliable, and customer service is top shelf.
I totally agree with you
I Definitely can agree there about Verizon. My family uses 3 different devices and 3 different carriers based on each person's needs. The one thing I do like about Verizon is being able to tether(create a hot spot on my device for anyone where I go that is secure. ) As a veteran I do get $15 off my bill each month.
I have Consumer Cellular and it's awesome! I don't have to deal with these so called "hidden" charges that I was hit with every month for basically nothing. I had a major carrier and they screwed me royally. I've had to pay very little. I pay the same every month and I have more than enough data, texting and calls. I can do a lot now than I ever could with the other carriers. Consumer Cellular I'm 57 and all I pay is 45 dollars a month for unlimited texting calling and data. Customer service was awesome. The phones I needed budget wise were reasonable. I paid less for my phones and if I had a problem they helped me a lot.
Wait until you need a new phone.. Especially if you buy one of theirs.. You will have a 2nd opinion.. Cheap isn't always good..
Target no longer sells iPhones. I called today- 3/16/23 and was told they gave up selling them before the pandemic. I had to call Apple and order my iPhones, both a 14 (with 512 GB) and 14 Plus (with 128 GB) , for $2, 202 incl. tax. WAY too expensive! But I couldn't find a (Consumer Cellular) iPhone any cheaper.
And, of course, my old 6-s and 6-s Plus are now paperweights with zero trade-in value.
CC used AT&T where i live - left AT&T prepaid for mint, got horrible signal and slow data - tried going to back to AT&T prepaid but couldnt get a person to port my number... in the meantime i move my google voice number to a call service which was also not great for speeds. went to CC and having great experience i dont need much customer support just the port - i would have happily paid AT&T to port the number but here we are and now moving my second number to CC.
i never thought i would need to join CC
Very informative, thank you!
I have Consumer Cellular phone service and the service and customer service has been great so far. I also got in on th special promotion where they take off $25 Dollars on your bill with $5 Dollar amount Discount for the next five months. I'm enjoying the service right now.
I started using Consumer Cellular since April, 2017. I've always had good experiences working with their Customer Relations department. However, the last 2 years the agents as well as their supervisors have become way too confrontational, sarcastic and terribly rude. I am seriously thinking about giving my money to a competitor, even if it will cost much more money.
I don't understand. If the service is so good why do you need to call customer service and speak to supervisors?
I sign today with consumer cellular,from Verizon, the problem i have I can make international calls, but can’t make local calls, i do receive local calls, i have an iPhone 13, don’t know why I’m having this problem, but the price is awesome,way cheaper than Verizon.
I have had CC FOR A NUMBER OF YEARS. RECENTLY LOST THE SIM OUT OF MY PHONE. AFTER SOME GOING ROUND IN CIRCLES WITH CS. Got new sim with my old number. Now though keep getting msgs about going over plane usage. I never had this before. It's like telling me CONSTANTLY I have gone over usage. It's looks to me they have changed something now. On plan. Looking for something else now
Frankly, I don’t find them expensive at all, my brother and his partner have Verizon, with their unlimited plan, and 2 phone lines, CC, with 2 lines, and the unlimited data plan, costs $100, a month less, for the same service !!!, as for phones, I find they have a better selection, than Verizon, And T-mobile !!, never checked AT&T.
I hate to even comment but I have been trying to transfer my cell service from ATT to Consumer Cellular for the last couple of days. I admit I only have a PHD in chemistry and may not be bright enough to figure out how to do this but so far it has been a nightmare! I spent over 3 hours on the phone yesterday trying to get the SIM cards working on two phones without success. To be honest the customer service, while mostly polite, obviously were over worked and just not setup to help. I am in the US and had the additional barrier that usually results when talking to non-native English speaker. I am not blaming the person on the other end of the line but the system is fundamentally flawed. The advertisement stating “all you have to do is put in the new SIM and away you go” is flat BS. Fortunately ATT is equally efficient and have not shut off my service so I still have a phone that works! If (when) I do it all over again I will do a lot more up front research. Zero stars at this point.
I can fully appreciate the problem intelligent people face when dealing "supposedly" simple to use technology. An MBA with 30 years in the computer-based industry, I'm always baffled on trying to get technology to work. It rarely does.
@@artiestich9123 does CC have caller id or any calls spam blocker
@@artiestich9123 I have at&t also I actually get a pretty good discount with my AARP
All these phone companies have third worlders who work cheap for them and can’t speak good English. It’s infuriating. Congress needs to pass a law that nationalizes phone companies meaning like they once were in that you can go into any town within 1/2 hour of where you live and talk to somebody about your phone service or pay your bill in full. Please don’t tell me that can’t be done because it used to be done in America and no more foreigners working for these phone companies. It should be Americans working for them in our country only Damn globalists. And we hate AARP. My Mother says it’s liberal garbage and it is.
I was with AT&T for over 20 years & swapped to CC a year and a half ago. Never been happier! For 2 phone lines I'm paying less than half of what I paid AT&T. I recently purchased the Samsung S23 Ultra & love it too. Never going back to AT&T. For support, easiest for me was chatting.
The Consumer Cellular Grandpad is outstanding for the non digital version of the older adult population who still thinking phone should have a rotary dial on them. PS ZTE doesn't like to admit they make the K87CC CONNECTPAD TABLET ,but they do!!!!
I'm with mint $30 a month 35 gigs of data. Usually ass out last 3 days of the month. Ass out means you might as well have no data it's slow. I can go to the library wifi ?
We've been with them for almost 10 years...back when they were awesome. I knew nothing about the buyout until a couple of months ago when they cut my service off without asking me whether or not the data usage was valid which really pissed me off. Trying to get a hold of customer service in a "timely" manner is non existent with wait times in excess of a half hour or longer, and the call back request service is hit or miss. We will probably go with another carrier soon if they don't clean up their act soon...
Agreed Mark. I've had CC for years, and I have noticed a decrease in service. This is my first time hearing about the buy out, and now it's starting to make sense.
@@everr5I just found out that they are in the process of opening a couple of additional call centers and eventually add brick & mortar stores as well. They're having staffing issues at the moment...
@@markd5067 This is True. Just started working with them in January. Think they opened one in OK. Seems like they are working on some new products and service. We will see what happens. They need to put out how to videos so people don't have to call in. They do have a UA-cam channel. Have not watched every single video but they certainly need to promote it.
Just try Verizon's customer service. If you have enough hours in a day or days in the week and have the time to get a hold of them two or three times and explain the same damn thing to them three or four times get hold of a supervisor make a formal complaint yada yada yada!!!! And you still have to pay an exorbitant bill until you get tired of them and quit!
I suppose the sales department when they want your money is much different than when you need service. I believe this is just a result of Coporate greed and employee overload. Just make the customer wait. Thank you for your insight because I have been struggling with whether to switch to Consumer Cellular or not.
My new CC Avid 589 is showing SIM status Emergency call only ?
Not all of the information you provided is accurate as of 2023/2024. CC offers unlimited plans now for a family of 5, such as mine. I pay about $145/month for all 5 of us. My daughter is a teenage cellphone maven and uses up the data cap within the first week each month. Yes, there is a data cap on their unlimited plan.... The most annoying thing about this is the barrage of emails CC sends to me to notify my family reached the limit. They toggle the data speed down, but honestly, I don't notice any difference in the speed. BTW - AT&T was charging me twice the price for the same service. With AT&T, whenever you call customer service, you speak with someone from either India or the Phillipines. "Please let me know if I speak too fast or too slow." Ugh! When I call CC customer service, I speak with some woman from the US (usually Kentucky). Thanks!
Atleast with other cellphone services. They atleast have techs and places to go to. To get a new phone or get it repaired.. And their products dont cut off on you after u been on the phone for 5min. And consumer cant even fix their own phones.. Consumer advertising is not all correct either..
Do they have hotspot and insures for phones ?
We have been with CC now or over a year. We both have Link II Flip. I am thinking of getting this phone Just for me and spouse keep his Link II. We both are on fix income, so we watch what we spend. I get tired of texting on Link II and was told to get the smart phone as is voice activated for text. I will will rarely use on line as I have a laptop so don't have much use for chatting on line or videos with this phone.. Not sure what plan would be good for me? I will use the smart phone for calls and texting 98% of the time & photo taking/viewing, mostly for calls.. though I definitely would like the use of GPS so what plan would you think would be useful for info I presented you?
I joined CC because I do not need to have a computer with me 24/7. Their flip phones is atrocious. I have been so frustrated I am seriously thinking of going elsewhere. I have had a cellphone since the 90s so I am not a novice senior. This is the worst phone I have ever had. Navigating and battery life are not user friendly, just to name two issues.
I found it extremely annoying time consuming when I called customer service and they required me to tell them my first and last name my last four digit Social Security number in my full address other carriers did not do that they only ask for a password. My question is do you visible and the other service you mentioned have unlimited hotspot if so how much does a charge please oh the other thing I found extremely deceptive, the representative told me I could use my phone if it was unlocked and would accept their SIM card however, and this is a big notable however, they said they could suddenly not accept the phone and then you would be required to buy one of their pricey phones
We have been on consumer cellular for about a month now! I can not get phone call, make phone calls, get on internet ! I am 78 years old and have no one to help me! I have been to target twice!
I share your concerns consumia cellular is a big lie and a big misrepresentation, maybe to some but not all, had to buy a AT&T phone I couldn't keep my own phone couldn't keep my same number, I know what you mean sweetheart about being targeted!👍
I need to purchase a new flip phone, so how do I know which flip phone to purchase?
Great vid! Very informative, just one question.. do you know anything about how they lease their new phones? Is it like the other major carriers where they check your credit to determine the down payment or if you are even eligible to pay monthly on a new device?
Thanks
if u go thru aarp they do not check yr credit hx❤
I just sign up . chat service was very help full to try to connect with my old basic cell phone It said it was compatable but did not work so, I am going to buy 5g phone
I changed carriers from Tracfone to Consumer Cellular. The first time I called for customer service it was a Friday evening (today's post date) around 6pm and to my suprise there was 1. an option to press for the customer service department and 2. my call was picked up within a minute of pressing the option for customer service. Compared with my experience with Tracfone's customer service (why I'm dropping that plan) I am happy to be changing. And the 5G per month won't be an issue for me.
I love Consumer Cellular. They are awesome.
I would not recommend TracFone to anyone. They have the worst customer service that I have ever experienced. They will stand on their heads, send bad UPS mailing labels and anything to not give you a refund. In addition, they will drop your call & give you the run around. I can verify. Was with them for years. They have partnered with Verizon since 2020 and in my experience, customer service has gone down the tubes.
Would my mother have to be an AARP member to sign up for Consumer Cellular?
I just wanted a phone, and this works fine for just $15/month. And it can sort of text and take messages.
I've had CC for 8 years. Bought a phone from them and added my landline. Both phones, unlimited talk&text $45/mo. Eventually dropped the landline. 15GB data and unlimited talk&text $32/mo. I love it. They debit my payment
monthly.. I never have to call customer service. But the 2or 3 times I have done so, the agents are friendly, helpful and know their stuff. Its not a pai fully LONG process as getti g on the phone with other businesses like ATT and others who have third world answering services!!
I like Consumer Cellular. However, I NEED a cell phone booster. 5G phone. What is the best cell phone booster? I ordered one and it does not work. Thank you.
@2:07 I have Verizon but don't use it enough to justify some $40 a mo when I can get same or better for a little over half, especially with AARP discount. And Verizon has commandeered my phone use sending me a 5G flip I didn't order and telling me they're going to activate it in 5 days if I don't. I have one more day to return it unopened if I refuse.
Thanks for a good and encouraging review, as I am about to switch. Just want to be clear - are you advising me to "look somewhere else" besides Consumer Cell., just because I was on Verizon? Both have the smart phone I've been looking for, same price. Only the rates are different... and the treatment of customers!
If you want Verizon's *network*, I don't recommend Consumer Cellular -- because it uses AT&T or T-Mobile! That was the point I was making there.
@@MichaelSavesPlus I see. Thanks for clarifying. I was looking to leave Verizon, not keep it.
I joint consumer cellular 4 days ago, I ported my phone and number from AT&T, so far today still I am not able to make phone calls, this is very stressful, shame on the all system.
Hi Michael. I've heard you recommend US Mobile and Stetson Doggett also recommend US Mobile. I've read some fairly bad customer reviews about US Mobile and bad experiences on Reddit. They have a F rating from the BBB. May I ask why you would recommend a company with an F rating? Do you have a personal experience with US Mobile? Thank you. 🙂
Yes here’s my review michaelsaves.com/cell-phones/us-mobile-review/
Honestly most Seniors if they don't need Verizon Coverage should choose either:
Consumer Cellular for low usage.
T-Mobile Essentials 55+ for unlimited if Tmobile works in their area. Recommending Visible to that demographic if certain out of the question.
Good video. CC has a niche in the marketplace they are servicing well.
T-Mobile Essentials 55+ is a great option. I would say AT&T Prepaid could work in some circumstances too. We really need more AT&T options. And Visible is great on pricing, but as I laid out, Consumer Cellular's advantage is customer support.
@@MichaelSavesPlus Exactly, the reason why I commented about Visible not being an option for most Seniors is that unfortunately the style of CS that Visible uses is not good for that demographic.
T-Mobile Essentials 55+ with BYOD or buying devices without installments is $55 for two lines on Unlimited. About $32 a line after Taxes and Fees. It's postpaid billing but the price is great and you can be serviced at physical locations.
Looking forward to your next video on another service provider. The marketplace is competitive with too many options.
It's very bad. Cannot contact anyone by phone, text or email.
I am over 55 and I use over 125GB of data a month. Visible in my area is the best choice. $25 a month.
@@tonykeltsflorida Some seniors don't like the idea of a carrier with very little CS like Visible. Visible is mostly all done virtually.
You are an exception and I am glad you are able to take advantage of Visible with no issues.
One thing you forgot to mention is USAA (USAA are for all military currently serving and veterans) customers get a discount the same amount as AARP members. I asked if both can be used, but they only will allow one or the other being used not both!
My website has details on the USAA one. I was not aware of that discount when I recorded this video. I only knew about the AARP one at the time. But glad to know they have multiple discounts.
Might be one of few remaining choices, now that Tracfone has been bought by verizon. My house only gets ATT signal, not t-mobile or sprint. I can only get verizon to work upstairs. Changes won't be immediate, but this could get interesting..
Yeah -- there's still Pure Talk and Red Pocket (though I don't recommend Red Pocket based on my repeated testing.) I do wish there were more AT&T options.
Thanks for the tips. It may be that verizon ditches Safelink, which is how I'm getting ATT MVNO now. Prices continue to come down, but ATT "prime" is prohibitively expensive. It's wait-and-see for the moment.
You know one thing I hear about to consumer Cellular is you know they're a very good company one of my relatives has consumer Cellular she's had it for 5 years she's had no problems with it but I'm glad to hear that this is going on well since this is a postpaid company just like T-Mobile is but it's a nvno or shall we say mvno is what I was trying to say is I think that's a good idea. But here's the deal I can pay my bill just about as much as I can but if I can actually finance the phone that will be great I can do that up front and make sure it gets done the way it's supposed to be but the bottom line is if we had everybody switching to consumer Cellular from their current carrier like what I'm doing with T-Mobile because I'm switching from T-Mobile to consumer Cellular this would be better for me anyway because basically I don't need to be paying anywhere between 100 to $150 for phone service that does not cut it at all it doesn't cut it at all that is why I like the idea of having a plan that will benefit me in the long run. And I like $25 plan for 3 GB I don't mind and besides that I have a hotspot or shall I say I have Wi-Fi here in my home why do I need to use cellulite data or shall we say the internet on my phone and use the three gigabytes basically if you got Wi-Fi in your own house that's what I'm concerned about because basically I think for me this will be a lot better a month sounds just about right because that's exactly what my sister is paying right now she's paying $25 a month for service.
I just tried to transfer my 2 Samsung S9+ phones from Verizon to CC. New SIM cards & 3 hrs on the phone have resulted in no service & no way to get out of it. This sucks!
Sorry for the rough time! CC uses AT&T primarily and sometimes T-Mobile. Did you confirm compatibility of your device?
So where is the review for Visible and Mint? Whose towers are they using? For me, the price of CC is more than 1/2 the price of AT&T and I still get to use AT&T towers. Also AT&T customer service is terrible now. It used to be good. I am going with CC Soon!! Thanks
Visible Review: michaelsaves.com/cell-phones/visible-review/
Mint Mobile Review: michaelsaves.com/cell-phones/mint-mobile-review/
The unlimited are not bad prices except consumer cellular, but I'm sure they don't include hotspot.
Yes they do. I never use public wifi. I always turn on my hotspot when I need to connect another device to wifi .
Is the Unlimited plan really unlimited fast speeds? also, do they provide hotspot?
Up to 50GB -- then speeds may be slowed. Yes to mobile hotspot, but if I recall correctly you need to ask them to enable it
@@MichaelSavesPlus at an additional cost?
@@mr.boniato6402 No but hotspot goes against plan limit of high-speed data. I'm not sure if there's a limit on the unlimited plan for hotspot (meaning, less than 50GB.) I suggest that you give them a call if that is a deal breaker for you.
They lie the phonelines are paid by the customer look at your bill AT&T fees, B&O tax was never paid by the customer, I use to do billing, my Co. started charging B&O tax, we had to pay back a year worth of B&O taxes. Now big business paid off the gov. to change the rules.
Can you choose the carrier? I need AT&T.
Consumer Cellular is only AT&T now. They stopped working with T-Mobile (at least for now.)
They do not disclose surcharge fee
Leaving tracfone after yrs. of service with them for cc can't be no where near as bad. Trac is complete remote now horrible it is.
AARP gets 2 lines for 55dollars
I have been with consumers for years and have had a good experience with them . Unbeatable customer service and i brought my own gsm phone sim cards are always free .
B******* consumer Cellular sucks
Cc is for the birds!
Does it have a Hotspot feature ?
Yes you can use hotspot, but I believe you need to call orchat to activate it. (I did for my review.)
Define data please. Are you referring to downloading up uploading to internet or sending files or messages ?..thks..jc
Both. Whether you’re downloading or uploading it counts against your data.
@@MichaelSavesPlus So it has to do with the upload/download file size then? What if i send a file to someone? Does that count?..thks..jc
@@Samson-EC any transfer of data over a cellular connection will count. If you don’t want to use your cellular data, connect to wifi.
@@MichaelSavesPlus ok, i am really confused now..thks for the replies though..jc
I have this service and I just don't understand why im in town and can barely get a video to load or anything on the internet to load happens in Bremerton and Port Orchard i think there service sucks. My phone works better when im out of town and hardly have bars WTF. This is stupid.
yeah but you have to pay for that extra data if you watching movies or shows.
I really wish companies would stop locking peoples phone to their network, if a person buys their phone outright or brings it over to the company it should be illegal locking the persons phone, kinda like theft! Then you have to call the company waste your time of unlocking your phone. It's just weird phone company's are still doing this to people.
I pay $89.00 just for me and I have a senior discount at the pink company. So this is way cheaper. Rather pay $60.00 than $90.00
I want to be a new customer for Consumer Cellular I just want to know do they give you a Sim card for the new phone and new service
We just signed up and they give you a SIM card if you are bringing over your phone
I'm with consumer Cellular but I have friends that are having all kinds of problems many of whom have not been able to make or receive phone calls for two or three weeks now and the problems are still going on. Their customer service though they are polite, seem to have no clue on how to fix these ongoing issues that my friends have. Take my advice do some research online about consumer Cellular problems and you'll understand what I'm talking about
I went with Consumer Cellular because they offer a NON TOUCHSCREEN flip phone. You couldn't pay me enough to have a touchscreen phone. I tried one for a couple of months, and it was an absolute NIGHTMARE. I finally took a sledge hammer to it. All I want is a PHONE. Just a PHONE.
cope pleb
Who needs to learn new things when you can just scream and throw a fit and refuse to change with the times and insist that progress halt so that you're not inconvenienced?
Think anger mgmt
Yep , most of the time all I need is a phone. I learned the smart phone stuff because I had to, but when it comes down to it all most of us really need is a phone and text.
I just went through a week of hell with visible support and I decided to switch to CC.
They had that customer service
When you sign up for $20 a month you end up paying $27 a month
I didn't like Consumer Cellular..and they charged for dropping the service..I will never recommend them.. The guy that terminated my contract had an attitude..Will never do Consumer Cellular...
I had to wait over an hour to get a representative.
They'regetting rid of the partnership with TM.
I think as a whole CC should just charge a reasonable lower Unlimited Fee. Reason being... I looked through more than 2 years of my mothers Data usage and most of her Data usage was at most 5GB at any given month. I noticed one month her use went up to 10GB but I am going to probably say she didnt have her WIFI on.So, If you have a parent who uses CC and is not to tech savvy please ensure to ask them to get access to their accounts/bills and view their accounts periodically. I like the fact that you can change plans every month if you keep on top of it and there is no overage fees.So, in essence my mother has been paying for the Unlimited Plan for like 22 months when she should have been paying for the 5GB plan... I'm a little bit peeved and I am going to keep on this like "White on Rice!!!! Her bill initially when she first got the service was good however, factor in at that time she did not have Internet/WIFI through her cable company so naturally she was using/browsing the internet and
using DATA from her phone plan etc..... Also, Seniors and children like myself please set up data usage alerts just in case
that way you know that maybe Mom or Dad has not got their device WIFI enabled at home. Ensure that your parents plan is
always at or around the DATA plan amount it should be at depending on what kind of DATA usage is used.I am seriously going
to look into other plans like VISIBLE Wireless or MINT mobile. There plans are set at $25 or $35 dollars a month.Less work then to go and change the plan every month.
So the unlimited plan isn’t unlimited 😂?
I get it now. Con cellular was bought by "private equity firm in late 2020". Ok, so that's why they've gone downhill. There's no way to contact them. I've been trying for 2 days. Waiting for a call back now. Yeah right.
Did you call this number? 888-345-5509. Sorry you're having trouble.
@@MichaelSavesPlus Yes, I've called and called. Still waiting for call back, but I doubt there is any. Thanks for answering. I'm hoping to switch to a cell service that has customer service based in the Phillipines. They are happy to have jobs and they answer their phones and do the best they can. The US is fast becoming a 4th world country because no one will work. Guess they're all making too much money on tiktok. Or bitcoin, which took a huge dive a couple days ago, nothing unusual. Anyway, do I have to buy a new phone or can I just get new sim card since my phone is 3g. And 3g is being discontinued soon. I'm afraid no one will be able to unlock con cellular phone because there is no way to contact them. Sorry for the rant. Thanks for your video!
@@benton-benton if you watch news, many companies experiencing serious worker shortages because of covid.
@@jacklong7048 That's why having the call center in the Phillipines is the best. They actually want to work! The same as it was in the US just a couple years ago and before - people worked at their jobs. And were happy to have a job.
Consumers cellular is run by AT &t, they are the private equity firm behind the scenes
What I don't like about Consumer Cellular is when you go over the data usage one month, they raise your rate. But when you go below the data rate one month, they do not lower your rate. I think that is terrible. You must call them and go through a long process of security and waiting to talk to someone. They should lower your rate when your data usage is lower, just like your power company does,,,,,,,,,,
This company can do no right. Even calling their support number routinely results in ..."click." I can't fathom how a company like this stays in the market. The problem is YOU, THE PEOPLE. You put up with shit, and companies like this don't pay their employees enough to care.
I started CC after my brother told me of their benefits. 2 years earlier I listened to Sean Hannity talk about the benefit of pure talk. I tried to call him but I knew he was getting paid a sponsorship for doing their ads. He wasn't lying about the saving except if you had the unlimited data plan like I took it was a complete sham. After 30G the speed slows and at 60G you have none. Something they don't tell you, so if you want more they will sell it to you for 1-2G for $10 Dollars extra. What a rip off! I served during Vietnam and POST war army airborne in the infantry in the most dangerous jobs then when getting out after 6 years became a police officer and medic. I later spent 2 more years in the coast guard also volunteering but without the pay. Joined a task force county police for 7 years without pay. For me it was about helping my country and when Hannity said how it was veteran owned I felt what a traitor company like Veterans United that sold me on a VA loan. They put me through so much I nearly volunteered for suicide missions against the cartel. They rob you blind with prepayment holding of your money. Consumer Cellular is for real a company that is straight up. The only issue I had was going without a phone for 10 days when I should have gone to a target to get the Sim card. The name has to be spelled exactly when you port over a phone line as it took several extra days because I go by Mike Scott or Michael Scott and Pure Talk only excepted the name you signed up with. After a week of no phone I got more frustrated. My job as a medic I relied on my data for GPS when running emergency calls and I couldn't get to the patient when my data plan stopped working. I couldn't even get a temp on my phone. I think everyone should know how bad pure talk is when needing data cost lives pure talk was tantamount to being guilty of fraud and a party to murder.
Why would you ever listen to Sean Hannity about anything? Seriously.....
Why doesn't your employer provide a work phone while you are at work doing public safety?. Odd.
Sean Hannity? Lmao😂
my data is so slow it is worthless, 1.2Mbs ATT tower!
That is not good. Is AT&T the best network where you live?
@@MichaelSavesPlus The only network!
A 7.5 minute commercial for consumer cellular.
Are you serious? My overall point is that there are better options.
@@MichaelSavesPlus Ya, that's all I got out of it and I'm a customer.
Sounded great until you said they partner w/target.
On the fence, just read elsewhere they are poor in customer service.
Their flip phones are complete junk. I've had four.
Nope, it's not safe.
Consumer cellular sucks it's a rip off for old folk it doesn't work right and customer service is bad
It's the Chinese profit from the this company
I had nightmares with this company stay away.
Customer cellular is garbage! Verizon is the only smartphone network worth having because these cheap networks are like used car salesman. Its pointless to have 5g if it's not unlimited and consistent and can can shared to shared because the whole value prostitution of bandwidth is productivity. Version my not 100mps in rual Kansas but at least the speeds are consistent and you can share that internet as you please as much as you please. If you used home internet on a smartphone to justify your pitiful data allowance then you don't need a smartphone because you can just use your iPad with wifi calling apps. The reason why Verizon has contract's and lowers the flat rate bill per person based on how many are in a family plan is to stop your mom/Dad from signing up for these saw dust networks.
Is this service for seniors only?
No savings at all very cheap phones and terrible reception..
Consumer Cellular sucks
the customer service is very, very bad currently. just tonight, i had a confrontation with a rude smart-a**. used to be a great company--junky phones now as well. their response to every problem is "take the battery out for 30 seconds and it will be fine" hogwash, baloney,.......goodbye to consumer cellular after tonight--that is the last time i will be "talked down to" by their less than competent customer representatives! by the way, i purchased my phone at the local target, great experience, but they tell me now that consumer cellular agents are not available at the local store, and i will have to drive 30 miles to another city--goodbye consumer cellular and its good to be rid of you and your clowns
How do they Now show a stupid commercial portraying people doing things outside and the announcer says their people don't speak from a couch when in fact that is exactly what they did before in all their commercials. Now they go outside with a stupid orange square on their backs. Liars
"Save $24 a year!!!"... Oooooh.... call the dealership. I can afford that Mercedes now. 🙄