(4/7) Salesforce Admin Exam: Service & Support Applications
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- Опубліковано 27 лип 2024
- Welcome to our comprehensive guide to the Service & Support Applications section of the Salesforce Admin Exam! If you're aiming to become a certified Salesforce Administrator or simply looking to enhance your skills, this video is an essential resource for you.
Let's talk through this portion of the Salesforce Admin Exam, providing you with step-by-step instructions and demos on how to set up support processes, case assignment rules, case escalation rules, and how cases can be created. Whether you're a beginner starting your Salesforce journey or an experienced professional aiming to refresh your knowledge, this video has got you covered.
We will walk you through each topic, ensuring you have a solid understanding of the key concepts, best practices, and configuration techniques required to excel in the exam.
⏱️⏱️Time Stamps⏱️⏱️
00:00 - Intro
00:18 - Bullet #1: Case Management, Case Assignment Rules, Queues
11:59 - Bullet #2: Support Process, Email-to-Case, Auto-Response Rules, Case Escalation Rules
26:37 - Conclusion
7-Part Series to Admin Exam: • Salesforce Admin Certi...
BEST Practice Tests: focusonforce.com/admin-study-...
Focus on Force Admin Study Guide: focusonforce.com/administrato...
Exam Guide: trailhead.salesforce.com/help...
Trailmix: trailhead.salesforce.com/user...
Service Cloud for Lightning Experience: trailhead.salesforce.com/cont...
Case Escalation: trailhead.salesforce.com/cont...
Support Processes: trailhead.salesforce.com/cont...
View all videos for this series: ua-cam.com/play/PL172fFLnzQLD13rt5oSVsVjWH-u4T9ANF.html
BEST Practice Tests: focusonforce.com/admin-study-guide/?ref=201284
Focus on Force Admin Study Guide: focusonforce.com/administrator-certification-study-guide/?ref=201284
Very informative and very nice skill of teaching
Thank you for making these wonderful videos. I am preparing for my exam and these videos are lifesavers. You are such a great instructor!
Thanks for the kind words!
Organized content, appreciated.
LOVING these videos. Getting ready for exam, these are so informational!
Glad to hear they are helpful! Let me know how it goes for you
Finally Part 4 is here....
Thanks for all you do Ryan.❤
Thanks for the support!
Thanks Ryan! Your guides are really great at helping grasp and review these topics after long sessions of studying FoF material.
Thanks for the feedback!
Thank you, Ryan, for your amazing job. You’ve done an excellent job here. I can't thank you enough for this series of videos. Now I can go through Trailblazer with much more confidence once the concepts of the test are well explained. Also, as English is not my first language, it is very important to have someone like you as a teacher. Your English is super clear and easy to understand. Keep up the good work. You are great at it!!
Thanks for your kind words! Best of luck as you continue to learn and I'm glad that this series has helped. Let me know if you have any further questions!
Thank you Ryan! I cant emphasise enough how helpful this is. It is an integral part of of my exam prep presently, really helping clarify things after much time spent doing Trailblazer. I really appreciate how clear, thorough, and well thought out your communication and delivery is. W
Thank you for the kind words! Let me know if there's anything else I can help clarify!
Thank you so much for your amazing Salesforce tutorials! Your dedication and expertise shine through in every video. I've learned a lot from your free content, and I'm truly grateful for your generosity in sharing your knowledge.
Love u man!
You're very welcome!
i love what you doing sir
it's really helping
Great! Good luck studying.
Thanks Ryan! Great series, extremely helpful!
Good luck with your studies!
Great job. Thanks for the support
Sure thing! Good luck on your test
awesome videos these are helping me a ton
Happy to hear it! Best of luck in your studies!
where are part 5 to 7?
The last two episodes are still in process.