1. Create a field named "Priority" with 3 choices in your table. a. Low b. Medium c. Urgent Send an Email notification to the manager with 3 Email templates like low, medium and urgent. Whenever the manager clicks the appropriate link in the Email, the record should update in the table accordingly. By use of Inbound Email Action. plz can you explain this usecase
it's better for you to explain and example for current industry facing by using the system such as car industry, logistic industry instead of put the example of incident by writing "DEMO", just my opinion for viewers to be more clearer about it.
I need to configure response SLA for my ServiceNow tickets. Suppose, I want all the tickets coming to my queue should be actioned (change of status) with 4 hours. I need to fetch the percentage of response SLA of my queue on a daily basis. How can we do that? Thanks
If a ticket did not have an SLA attached to it initially, a SLA where retroactive start is checked can be applied and it will calculate the times based off the original start time.
sir your teaching method is really awesome one..😇
Glad to hear that
Sir, please make playlist of videos for new application or module from scratch. It will help us to build new things
very gooood explain....easy to understand
Master of Training..Keep up the good Mate..
Thankyou, please do share my UA-cam channel :)
Thanku so much bro
this video is amazing.. u discribe in good way... I fully understand how SLA works and how it is usful in servicenow... thanku
Glad to hear that
Awesome Teaching Skill
Perfect videos for beginners....Keep up the good work👍
Very Very good explanation....sir......Thanks.....
Thankyou :) Please share my UA-cam channel.
Videos are awesome,Please make sone videos on incident, problem and change..
Very clear explanation
Glad you think so!
@@BasicoServiceNowLearning sir please explain change management. Incident and problem management vedios are very clear of yours
@@BasicoServiceNowLearning how to get sla breach email on work notes of tickets
Awasome ❤
wonderful video on ServiceNow SLA, please upload a video on different types of reports under the incident management
Thankyou Madho :)
I will post video for the same in some days :)
Wonderful video on SLA,
Please share a link of change management videos ...
Amazing explanation
Glad you think so!
It was informative, Thank You!
Glad it was helpful!
Nice Explanation Sir....
Thanks for liking
great Learning!!
Thank you 🤗
good video
Thanks
Nice video
Helpful thankyou sir
Most welcome
Hi, very informative.
Good explanation. Tanq
Sir please provide more videos on service now
1. Create a field named "Priority" with 3 choices in your table.
a. Low
b. Medium
c. Urgent
Send an
Email notification to the manager with 3 Email templates like low, medium and urgent. Whenever the manager clicks the appropriate link in the Email,
the record should update in the table accordingly. By use of Inbound Email Action.
plz can you explain this usecase
Please make a video for csa exam... please sir
can you help me with how to trigger email for about to breach sla (Task & Incidents) in servicenow
Thank you sir!!!
Sir, when you explain about retroactive start please explain reset condition and it's use cases
Yeah Sure :)
it's better for you to explain and example for current industry facing by using the system such as car industry, logistic industry instead of put the example of incident by writing "DEMO", just my opinion for viewers to be more clearer about it.
any videos on how to send a notification on a breached sla to the assigned ticket holder
Can do custom scheduling while creating SLA
I need to configure response SLA for my ServiceNow tickets. Suppose, I want all the tickets coming to my queue should be actioned (change of status) with 4 hours. I need to fetch the percentage of response SLA of my queue on a daily basis. How can we do that? Thanks
Can you make a video on transform script?
Explanation is crystal clear.. Being an experienced snow developer.. I like ur videos for quick recall.. Appreciate
Thankyou Ashish :) Please do share my UA-cam channel.
Can please explain schedule jobs
Can you please let me know what's the use of 'Retroactive start'?
Thanks in advance!!
If a ticket did not have an SLA attached to it initially, a SLA where retroactive start is checked can be applied and it will calculate the times based off the original start time.
How to get sla breach email on work notes of tickets
we are not change the impact and urgency, we are change only state right,then sla is responce,y u r change impact sir
Because state is dependent on impact and urgency.
:)
Please explain in hindi