(Day 16)SLA in ServiceNow | Servicenow SLA configuration | ServiceNow Training Video

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  • Опубліковано 1 жов 2024
  • Hi UA-cam Family,
    I am Ravi Gaurav. I am Expert in ServiceNow . Welcome to my youtube channel.
    In this Video you will find how to create SLA from Scrach.
    SLA in ServiceNow | Servicenow SLA configuration | ServiceNow Training Video
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КОМЕНТАРІ • 69

  • @mydigitalspace13
    @mydigitalspace13 8 місяців тому +4

    I work as service level manager and these kind of videos are really helpful ❤

  • @KRISHNAJAISWAL-dw6is
    @KRISHNAJAISWAL-dw6is 9 місяців тому +3

    this is the best video to understand SLA, thank you Ravi sir

  • @rishabhkumardewangan-kx8mg
    @rishabhkumardewangan-kx8mg 3 місяці тому +1

    gdrive link not working

  • @MyKaushik123
    @MyKaushik123 3 місяці тому

    Facing challenges in reporting SLA.
    Condition is:
    SLA start time remains same as incident created time.
    When the priority is changed the SLA start time remains same.
    While taking report extract, i am getting two entries, one for each priority.
    I should be able to identify the sla start time to be same as the last selected priority while resolving the incident.
    At the moment I am opening each incident and noting down the time of each incident and the timing everytime the priority changes.
    Can someone help me with this?

  • @shaikhasan4790
    @shaikhasan4790 10 місяців тому +1

    Hi Ravi Please provide the solution that, can we attach sla to any custom table,If it is possible ,how can we attach?

    • @learnservicenowwithravi
      @learnservicenowwithravi  10 місяців тому

      OOB, SLA definitions will be applied to only task extended tables only.
      For an alternative, you can define the metrics on the table which could be used to track different periods of time for non-task tables. It wouldn't have the alerting systems involved, but it might be something to consider.
      Your custom table is extended from the task table?
      if not, please check this links,
      How to use an SLA on Custom Application (table not extending form task) - Developer Community - Ques...

  • @Yssaaumentado
    @Yssaaumentado 20 днів тому

    Thank you sir, your videos are very helpful ❤❤

  • @sandeepmedidi-v1d
    @sandeepmedidi-v1d 10 місяців тому +1

    how the tickets get assigned in real time scenarios ?navigation part can you please do video by realtime navigation part ?

  • @ShivPrasadTiwari1991
    @ShivPrasadTiwari1991 Рік тому +3

    Thanks for making such a nice video

  • @medidisandeep9315
    @medidisandeep9315 10 місяців тому +1

    We are getting more knowledge theoritical but realtime how we get assigned slas like navigation part?

    • @learnservicenowwithravi
      @learnservicenowwithravi  10 місяців тому +1

      Its real time only.. please check the full video.. using real time only I explained

  • @sumitshiddanagoudar5135
    @sumitshiddanagoudar5135 Рік тому +1

    ❤️

  • @Ali-zj8mt
    @Ali-zj8mt 10 місяців тому +1

    Super! Can you please tell me how to generate a SLA response and SLA Resolution reports in service now???? Please it's urgent

    • @learnservicenowwithravi
      @learnservicenowwithravi  10 місяців тому

      Go to the sla timeline table and generate the report from there

    • @Ali-zj8mt
      @Ali-zj8mt 10 місяців тому

      @@learnservicenowwithravi unfortunately SLA timeline is not yet configured. Is there any other way I can get this report? Pls help me with the query. Or how to do it manually

  • @kittuarigapudi2127
    @kittuarigapudi2127 Рік тому +1

    Ravi you are really saviour and one can find very easy to get the topic ..... really appreciate you !!!

  • @ishaanpandey2527
    @ishaanpandey2527 Місяць тому

    Chercher tech no longer has ServiceNow related module. Please guide to some other website if possible

  • @sheenkt3263
    @sheenkt3263 Місяць тому

    Google Drive link is not working

  • @sumedhgawai679
    @sumedhgawai679 Рік тому +1

    This video is one of the best explanation I have found on SLA topic

  • @fahadvarkala5084
    @fahadvarkala5084 Рік тому +1

    Nice presentation

  • @AvinashDeveloper
    @AvinashDeveloper 3 місяці тому

    how to use resolution SLA

  • @shridharjadhav3661
    @shridharjadhav3661 8 місяців тому

    Google drive link is not working

  • @gauthambhat8844
    @gauthambhat8844 Рік тому +1

    Nice video.. can you make a video on ACLs

  • @manojvishwakarma4189
    @manojvishwakarma4189 Рік тому +1

    This is the Best explanation i have watched

  • @rknews69
    @rknews69 Рік тому +1

    video on scripting

  • @soumyagupta4150
    @soumyagupta4150 8 місяців тому

    Hi Sir
    How can we trigger a notification to the assignment group manager when sla is elapsed to 10 percent?

  • @nareshg6027
    @nareshg6027 7 місяців тому

    How to call fix script from schedule job in service now

    • @learnservicenowwithravi
      @learnservicenowwithravi  7 місяців тому

      You can glide to the fix script table and add query to your fix script and execute it

  • @vinodprajapati1549
    @vinodprajapati1549 Рік тому +1

    keep it up sir

  • @Carpie-si4sh
    @Carpie-si4sh Рік тому

    SIR I AM FREHSER PASSING OUT IN 2023 I can't find any jobs as a fresher in ServiceNow

  • @ashwinimadhure3514
    @ashwinimadhure3514 Рік тому

    please make video retroactive start and pause

  • @bejugamrajashekar6910
    @bejugamrajashekar6910 Рік тому

    sir we need a video on notifications please

  • @knrmedia4731
    @knrmedia4731 Рік тому

    Hi bro please explain clearly, like when and why exactly use Target choice Response and Resolution.. please

    • @learnservicenowwithravi
      @learnservicenowwithravi  Рік тому

      Response means:- someone has to respond to the tickec within sla time
      And Resolution:- it means someone has to fix asap based on sla timing

    • @knrmedia4731
      @knrmedia4731 Рік тому

      @@learnservicenowwithravi I got this information from your video class, actually my doubt is do we need to create two SLA's one is for response and another one is for Resolution?

  • @Cricketfanzzzz
    @Cricketfanzzzz Рік тому

    Best vedio..... Thx fr ur info

  • @kanakagodugu7540
    @kanakagodugu7540 Рік тому

    all videos is best explanation i have watched