@@jorgechang7595 Public displays of altruism usually have a self benefiting component, but they still do benefit the other party so regardless of motive they should get some kudos.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
I'm doubtful that Travelers would have taken their position on this without media involvement and recognition -- I think the journalists that took this on deserve the most credit.
Couldn’t agree more. One of my friends is a lawyer which he deals with insurance companies almost everyday and he says they are in the business to keep all your money and to fight as hard as they can to pay you back as little as possible.
@@Chance-ry1hq Sorta… Travelers did it because they knew their name would be mentioned several times in a national news broadcast in a very positive light. A very smart executive realized this would be excellent advertising, “look at how we take care of people that aren’t even ours”. Without the news, they would not have stood to gain all of this positive publicity and likely would not have seen it financially beneficial to cover a $300,000 bill they were not responsible for. They did the math and figured out it was essentially a $3 million ad they were getting for a 90% discount.
@@distractionbthe point guy was making is support insurance companies that do what they are supposed to do. How you come up with flood victims out of that I have no idea.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
@@ttopero if you did watch the video Traveler's didn't have to agree, because it doesn't fall under the insurance policy that don't cover "financial disputes". As the journalist in the video said, the policy only covers accident, disaster and catastrophe. In that case Travelers goes beyond, but it's a win win situation for the assurance company for the widespread publicity which can increase their clientele in the future.
Road cyclist/mountain biker here and I’ve built up similar value bikes. Glad this was solved but at the same time I’d rather go through the hassle of packing and shipping my bikes myself with an airline any day over letting some company risk this 🙄
That's exactly what I was thinking. I travel with my bike and its sketchy enough using the airport but at least with a tag you can see it traveling with you. When you pack your bike you know it's done right.
I agree, however, the race was in Spain, my wife and I traveled to Portugal and throughout Spain before and after the race event. It would have been a huge hassle to fit my bike in a small European car traveling 100's of miles. I figured TriBike was the best option. But, obviously not when the company ends up folding.
@@staticmouse30 Agree. In ‘97 I UPS’d my bike back from Bilbao Spain so that I could keep travelling. In ‘98, I stored it at the departure airport for a week while travelling, then flew home with it
Exactly. With all the surveillance capabilities the US financial authorities have one would think they could easily trace the bank accounts where the payments were sent to
TOTALLY AGREE! While the proverbial "poor black kid" does time for stealing a $300 TV, the exec. stealing MILLIONS never sees criminal charges, much less a prison cell. Wage theft DWARFS ALL OTHER PROPERTY CRIME in the United States annually. Yet it's not a criminal matter. The police say "Sorry, it's a civil matter!" and walk away. That's monied politics right there!
Lol In germany we have CumEx doing that criminal stealing job worth 150 billion€ of German Tax each year.... unemployment insurance costs only 38 billion a year and prevents us of thousands of homicides, like USA. They have more than 30 thousand Homicides each Year ? Baltimore has 300 Homicides a year / 600.000 population . Germany has 83 Million Population and a few less Homicides than Baltimore, think about it.
@@dudeonbike800 uhh, nobody does time in Ca for stealing, they won't even bother to arrest you if under $900. Tribike is/was a small independent company, better off trusting a big corporation
@dudeonbike800 You know this is a California company, right? What likely happened is that they hired people who fufilled DEI quotas for fat tax breaks instead of qualifications. Then, they spent lavishly on pride events and BLM donations. Suddenly, all of the money was just gone and toxic, racist, homophobic, bigots started complaining about 'their' property. Get with the current year man! It's just stuff. Property is theft!
Does anyone else get the fact the company wanted them to pay the other company’s back bills to get there bikes back? Not just the bill for their shipment.
Did anyone else catch Horizon’s attorney saying that Travelers “did the right thing”?? Horizon easily could have done the right thing, too. But, they chose not to. 🙄
Travelers can think of this as a advertisment or something. They should still sue tribike just to make sure they go out of business or dont do this anymore.
@@chadwells7562 No they wont sue, cuz they have a reinsurance contract with the "Munich Re" - Münchner Rückversicherung. And its the Munich Re who is gonna pay Travellers a full compensation for that. Greetings from Germany
@@r0ns0n0l I see. Well, the reinsurance will sue! Or whoever reinsures them. Insurance is a convoluted enterprise. Though I don’t think they’ll see much money, nothing to be taken from an asset light online service business unless the owners signed personal guarantees.
Wait.....Tribike doesn't pay the subcontractor, but customers who shoulder no blame have their bikes held hostage? I don't get it. This is greed through and through.
It is like a lien on your property. If you pay a contractor to work on your property, and they don't pay the subcontractors , they can put a line on your property. It doesn't seem right. But thats the way it is.
As a cyclist I can confirm how happy he would be getting his bike back. For me it would be almost like losing a friend as opposed to just lost luggage.
Just researched the company and they "partner" with Ironman North America, USA Triathlon, Life Time Tri. I have sent emails to these organizations to see if they were aware of their "partners" practices. Somehow, I don't think they will want to be partnering with such an organization in the future.
Mark (owner of TriBike) has been shipping bikes since early 2000s. He’s well cared netted in tri community… but this should kill those relationships. Zero excuse.
Airline liability for luggage limit is FAR BELOW the value of that bike (+ the $500 case). They can drop it, run it over and practically just say, "Sorry!"
@@AGMTB. Yes, many underwriters are offering comprehensive insurance that covers the bike, all accessories, your kit and other items. A great way for parents to put a kid on a bike and reduce exposure to crash & theft. And adults, obviously. That said, I'm not paying for this coverage as I'm totally insane when it comes to bicycle security. Theft isn't as much of an issue as a result. Owning $900 in locks kinda does that, plus staying a step or two ahead of the scumbag thieves. Been working over 40 years in and out of the bike biz, but in a top 10 area for bike theft, so I stay abreast of the issues. My garage is seriously fortified and also has active, motion-sensing video surveillance that notifies me via phone as well as GPS tracking devices in my bikes. If someone tries, they're gonna pay. I also have a comprehensive repair shop, so I do not need crash repair coverage. But I do have full catastrophic loss coverage if the worst comes to pass.
@@Maybe1Someday same here, I been with them for many years and they turned me down on roof repairs due to wind damage. Everyone down my street getting full roof replacement and State Farm can’t even step up and cover suggested repairs from my roofer. I been hearing similar stories from all over the place and nothing irks me more than seeing their ads all over TV and UA-cam with overpaid actors (all while f-ing over their paying customers).
So, in short, don’t use TriBike. Horizon was a bunch of dicks also , they should not hold the freight hostage but instead go thru their insurance and pursue legal action with TriBikes.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
I'd love to see an attorney's breakdown of the legal situation here. I've been trying to figure out if Horizon had a right to place the lien on non-party property or whether that constituted a theft. (Taking property with intent to deny the use of it to the owner.) But at the same time, TriBike may have been considered an agent of the owners and therefore able to enter into a contract which placed the property as collateral. It almost sounds like a law exam question, and it's way too complicated for a non-lawyer layman like me.
so the contract says Horizon can keep any cargo as collateral. Well, what does Tribike care, it's not their bikes that are being held hostage. Kudos to Travelers for stepping up
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
@@niyablake could it be argued that the money was stolen from the bicycle owners by not paying for the service they paid for? Breach of contract would simply be them not returning the bikes even though it was paid or getting the bikes delivered significantly late
It is not a triathlon bike based solely on its weight, but my bike is a breakaway fitting neatly into a suitcase falling within air carrier regulations. I flew to Tokyo with no extra charge. It counted as one of my 2 checked bags. Some airlines insist on charging me $100 simply because it is a bike. The difficult part is reassembling it when I arrive. I was able to pedal all over Kamakura to Yokohama. Renting a bike is expensive and sad. It is always best to have your own bike, the one you are used to. I totally understand the horror this guy was up against. My hat is off to Travellers for doing the right thing. I hope the story pops up again during the Olympics.
If you book Premium Economy some carriers (Lufthansa) will allow you to count as one of your two free checked bags a regular bicycle (properly packaged, preferably in a hardshell case). Makes the extra cost for Premium Economy worthwhile, regular baggage charges for a bicycle are high.
@@paulflory3532 I needed to fly from Germany to Bulgaria five years ago and was very happy when I found out Bulgarian Air Charter does accept your bike or other sports equipment free of charge.
Ok, let’s do some math here. 180 bikes times $824.00 equals $148,320. Horizon entertainment was going to make the bikers pay $2000 a piece to get their bikes back. That’s 180 times $2000 which equals $360,000 dollars. So Horizon entertainment is making the bikers pay $211,770 more than the original cost of the shipping for the bikes? I would file a lawsuit against Horizon entertainment for the loss of not being able to use my bike
Horizon was holding the cargo because tribikes had an outstanding balance of 360K. They had every right to hold tribikes cargo until tribikes or someone else paid their bill
If the bikers want to sue someone they need to sue tribikes whom they had an agreement with to ship their bike. Horizion was reasonable in this situation and worked with the bikers to resolve this.
Just to provide a little more here, Horizon had also shipped bikes for Ironman races around the same time. 13 different invoices had been outstanding from many events that TriBike Transport was not paying. Horizon got fed up and decided the only recourse since they were not getting paid on earlier shipments was to hold the 180 bikes since this was the last shipment of bikes. The actual amount was $319K which included Finland, Nice, and Spain. TBT did not pay those shipments which basically added to the total. Then it increased to around $360K because of fees and interest.
Used to be a construction accountant. We were always careful not to pay for materials stored at the subcontractors warehouse. They either had to be at a third party bonded warehouse or at our construction site. Our controller cited a scene in Beverly Hills Cop where Axel goes to a third party bonded warehouse to look for drgs as an example.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
We have had them for 2 or so years now, they are pretty good I would say. No insurence is prefect, but I would say we have had less issues with them than others in the past. We had an accident that was not our fault, first accident we have had in our life.... a giant log with branches sticking up like a giant caltrop of car death was in the road. It was dropped from someones load a ways ahead of us onto the road and we couldn't change lanes to avoid it and didn't know it was there till it was too late. when the car ahead of us swerved suddenly it appeared literally out of no where to us with no warning. Glad others were able to change lanes and swerve out of the way but sadly we couldn't with traffic to our right and a barrier like midian to our left. We slowed down to where we would have been able to not hit it and get around it safely, but the truck behind us wasn't as attentive or their brakes were failing and they hit us hard from behind and shoved us into that tree in the road. A car behind them also didn't stop in time. Our car was the only one that was able to drive away that day, Rav 4's are hardly cars for sure, but the back swing out door was mashed in and that spare tire on the back took the brunt of the accident and saved us from a more jarring outcome. Funny enough no taillight was broken other than a small crack and no other doors or much of the surrounding panels from a distance looked effected (it was effected but it was barely... it almost looked comical honestly) We got lots of documentation and photos with police reports and called Travelers and they said that we for sure weren't at fault given the clear evidence we did our best to avoid an accident. They that day worked with us on things, got in contact with the other insurance companies to figure the mess out of who was at fault behind the scenes, and gave us instructions to take our car into a shop to figure out if our car would be fixed or totaled (spoiler... the cost to replace all the surrounding parts and door would be at new part cost which barely exceed the value of the car so sadly it was totaled... wouldn't be surprised if it made the best parts car or would be fixed up it was still in amazing condition despite the door situation) after it was totaled we handed over the documents and keys to insurance and got our settlement and was able to start looking for a replacement car. I think the whole process was over within 2 weeks for the bulk of things and we got our deposit and remainder small settlement amount after insurance figured things out with the other two a month or two latter. It was a pretty quick thing, which from stories from other people with other insurance companies is almost unheard of being that quick... although I do think having been cleared for sure of fault helps and that it was involving other people and not just us and an inanimate object. so thats my 2 cents on the matter. we are coming up on renewal time here soon so we will see if that accident causes us any increase of costs beyond the usual inflation we have been having... so keep that in mind as well. We do hope to keep them as they made things easy and helpful vs other companies we have had in the past with ridiculous hoops and hurdles and hours long wait times on the phones for nonsense.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
I used to pack old steel touring bikes in cardboard boxes for Europe and GB touring. But expensive and delicate carbon bikes is a different kettle of fish. Sounds like this individual paid a lot for the service. Not comfortable with the notion that the subcontractor can hold property hostage that doesn’t even belong to the primary contractor (which sounds pretty much like a marketer). In construction a client can be sued by a subcontractor for non-payment by a primary contractor-which is why a client who is diligent should see that the primary has bond insurance. But who is going to do that for bike shipment?
except now you are dealing with airline employees that have a license to steal. how they can walk out of the airport with stolen freight is a mind boggler but it happens everyday, and happened to me wit a guitar. had my name inside outside and embedded, and still got "lost'...it was stolen.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
An insurance company not trying absolutely everything to get out of paying but actually went above what was required.... color me shocked and impressed..
As a cyclist myself, I'm very glad it turned out well. Quintana Roo's are outrageously expensive cycles. I've had security guards try to steal my mountain bike. I hope that this sort of thing can be avoided in the future. Unfortunately corporate greed and corruption knows no bonds. Thank you.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
Depends how much you trust the travel case. I've heard horror stories of bike damage in said cases due to mishandling by the airlines. When you paid $10k for a bike and you're relying on it to allow you to compete, you don't necessarily want to take that chance.
I've travelled with my carbon fiber race bike in a cardboard bike shipping box many times, with zero issues. As long as you pack it correctly, it'll be fine. The most that I've ever paid is $100 extra, for an oversize 'luggage fee'.
@@santiagobenites most of the time there aren't any issues. But the chances are never zero. A local professional biker who travels routinely found himself in that situation when his brand new Salsa bike was broken while traveling across the country. Correct packing certainly helps, but just because you haven't had any issues, doesn't mean you can't.
Travelers saw an opportunity to give their brand a positive goodwill boost in the community, every athlete involved will be turning to them as first choice now, and will recomend both them and the actual shipping company.
I work in transportation deliberating cargo claims for a living. Travelers is by far THE best insurance company to work with. Many other companies operating in the U.S. are just third party administrators stalling or denying claims regardless of factual basis, it will only get worse unless regulation is maintained and more importantly ENFORCED
Still, are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
@@ttoperoRespectfully your are not aware of the starlndard cargo policy coverage. The policy doesn't cover this, it's a lien over a billing dispute. No other insurance would cover this, even if litigation proceedings take place.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
This is egregious! Well done Travelers and the follow-up. Travelers cane through for my friend and his partner on loss if months-worth of travel luggage. Solid company.
This whole “lien” thing is out of control. What is going to happen next… airlines do not release your luggage because somebody owes them money? Bizarre.
Thank you to NBC for helping out. I hope you have a follow up story about why the law seemingly allows freight owned by a 3rd party to be held as collateral during an unpaid bill dispute that the 3rd party isn't responsible for.
Travelers definitely deserves credit for doing the right thing and must have a powerful legal department capable enacting crippling ligation if necessary to get the job done.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
"Gimme back my bike! That's not yours!" Classic scene from the movie How High. 😂😂😂 I'm glad he got his bike back and didn't let the people bully him out of it.
Never do business with Tribike or Horizon Entertainment Cargo. Imagine being that lawyer for Horizon and straight faced being like, "We shipped bikes without payment, then stole the bikes from their owners and acted like this was collateral to get Tribike to pay." What psychopaths.
You might be a little confused, with how the business works. Not to mention horizon shipped for Tribike, why would they even care who "owned" the items in the crates. For all horizon knows, or cares it's Tribikes items.
Based on the news report, Tribike stole from Horizon Entertainment Cargo. Horizon upheld their end of the deal. Why do you think it's ok to turn around and punish Horizon?
@@DemPilafian The bikes weren't Tribike's property, it was the property of a third person so Horizon shouldn't have any right to steal/hold hostage a third persons property. Although the law allowed Horizon to do that legally, but morally that was wrong, Horizon SHOULD be punished by consumers. Horizon should have gone through the court system like everyone else has to to get their money back.
@@shaunp9592 Morally? You clearly don't understand morals. If you hire a company that goes bankrupt that is *NOT* the responsibility of a third party. Do you call a house with a valid legal lien on it to be a stolen house?
Great job news media! I wonder how many old people were evicted from their homes during the time you are covering this story? Great use of your resources.
Federal crime to hold the owners property hostage no matter what. If you have a dispute with a company take it to court. You reserve absolutely no right to someone else's property just because the company they used didn't pay up
They had every right to hold the shipment until payment. Horizons contract for shipment, was with trubike. The bike owners would only have recourse with trubike.
@@spencers4121 every right according to what? bogus laws? fuck off, its not their property. they can file a lawsuit against trubike if they want their money.
There’s such a thing as placing 1st, 2nd, and 3rd in your age group category in any given triathlon. What’s so hard to understand about this. I bet you don’t compete in even one sport. You just self-reported. Lol
@@NonstopFFriday I think you replied to the wrong comment. I never mentioned anything about competition. FYI I competed for many years internationally in a winter sport, but that’s got nothing to do with my comment.
I love the part where the Horizon lawyer says that Travelers stepped up and did the right thing when it's his client (Horizon) that are the crooks in this case stealing peoples' bikes to cover their business loss. Unbelievable lack of morals and integrity on the part of Horizon and Tribike. For this reason I always ship my bike myself. Also, I'm keeping Travelers in mind for insurance next time!!
TriBike is the culprit here. Horizon had a duty to not lose money and they had the contractual right to hold the shipment. Only an idiot wouldn't have this in their contract as a freight company.
the thing with the insurance is that the bikes would be considered lost and the bike owners could have claimed for the loss of the bikes, which means that if the shipping company sold off the "cargo" to pay for the debt, the insurance company would have been on the hook for much more. paying a much smaller amount out as "a good deed" makes way better profit sense then paying out a much larger amount by sticking to their guns and not paying this out, but still having to pay out for the loss of the bikes.
It is stated that that Horizon was owed for 13 shipments which made up the $300K+ past due amount. If that is a correct, why would Horizon keep accepting work from TriBikes if they were not paying their invoices?
Kudos to Travelers Insurance. Never thought I would say that about an insurance company that wasn't related to the federal government (health insurance like FEP Blue) or service members (USAA).
There was no reason for the customers to be stuck in the middle. The proper avenue for Horizon was for them to take TBT to court, which they’re doing anyway (yes, I heard the part where the guy said they were allowed to seize the cargo…I find it hard to believe that would have stood up to a legal challenge if it had ever come to that). I’m honestly surprised that it was even legal for them to try to make the customers pay TBT’s debt; feels rather loan-sharky to me. Oh well; glad the reporters were able to help.
A (service) is a means of enabling value by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
Horizon shipping treating the customers goods like they can legally sell them. It's theft, and it's kind of weird and shows you how they think if they took people's stuff rather than sue tribike.
The problem with suing TriBike was that TriBike had no money. Horizon wasn't going to benefit so they felt if they held the bikes as ransom they could recoup some of their costs.
They had every right to put a lean on the goods, they held no contract with the bike owners. They had a contract with Truebike for shipment. It's rare but a trucking company can do the same thing, even though the receiver may have already paid for the product.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
Never thought i would be giving props to an insurance company...well done Travelers insurance.
$300k for some good PR at a big local TV network. might be a different outcome if the bike owners had reached out themselves.
@@jorgechang7595 Public displays of altruism usually have a self benefiting component, but they still do benefit the other party so regardless of motive they should get some kudos.
I know it's amazing, kudos to Travelers insurance!
For some strange reason Tribike website is still up taking orders???
Same, that was one hot potato they found the water for @@jorgechang7595
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
I'm doubtful that Travelers would have taken their position on this without media involvement and recognition -- I think the journalists that took this on deserve the most credit.
Couldn’t agree more. One of my friends is a lawyer which he deals with insurance companies almost everyday and he says they are in the business to keep all your money and to fight as hard as they can to pay you back as little as possible.
Insurance is the biggest scam going in America today!
Whatever
It doesn’t matter what you think, Travelers got them released, not the reporter.
@@Chance-ry1hq Sorta… Travelers did it because they knew their name would be mentioned several times in a national news broadcast in a very positive light. A very smart executive realized this would be excellent advertising, “look at how we take care of people that aren’t even ours”. Without the news, they would not have stood to gain all of this positive publicity and likely would not have seen it financially beneficial to cover a $300,000 bill they were not responsible for. They did the math and figured out it was essentially a $3 million ad they were getting for a 90% discount.
An insurance company doing the right thing. Remember this when choosing an insurance company.
I think they just did it bc they knew this was going viral, so they thought it was good advertisement. Otherwise they dnt trouble
Is a bike important or flood victims?
@@distractionbthe point guy was making is support insurance companies that do what they are supposed to do. How you come up with flood victims out of that I have no idea.
@@BownurrBownurr English? Not sure what you are saying.
@@BownurrBownurr seriously are you drunk?
Credit to Travellers for going above and beyond. I heard about this situation for quite a while - glad it got resolved for all those athletes.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
@@ttopero if you did watch the video Traveler's didn't have to agree, because it doesn't fall under the insurance policy that don't cover "financial disputes". As the journalist in the video said, the policy only covers accident, disaster and catastrophe. In that case Travelers goes beyond, but it's a win win situation for the assurance company for the widespread publicity which can increase their clientele in the future.
@@worldcitizenobjectivethink3764that is quite the opposite of going above and beyond. 🤦🏼♀️
@@ttoperothat’s exactly it. They saw them say it, so it must be true.
Road cyclist/mountain biker here and I’ve built up similar value bikes. Glad this was solved but at the same time I’d rather go through the hassle of packing and shipping my bikes myself with an airline any day over letting some company risk this 🙄
That's exactly what I was thinking. I travel with my bike and its sketchy enough using the airport but at least with a tag you can see it traveling with you. When you pack your bike you know it's done right.
I agree, however, the race was in Spain, my wife and I traveled to Portugal and throughout Spain before and after the race event. It would have been a huge hassle to fit my bike in a small European car traveling 100's of miles. I figured TriBike was the best option. But, obviously not when the company ends up folding.
@@staticmouse30 Agree. In ‘97 I UPS’d my bike back from Bilbao Spain so that I could keep travelling. In ‘98, I stored it at the departure airport for a week while travelling, then flew home with it
$800 buys a nice case
Do you change seats when you mountain bike or keep them the same?
People at Tribike need to go to prison. The stupid system we have in America allows people to steal company funds and just disappear.
Exactly. With all the surveillance capabilities the US financial authorities have one would think they could easily trace the bank accounts where the payments were sent to
TOTALLY AGREE!
While the proverbial "poor black kid" does time for stealing a $300 TV, the exec. stealing MILLIONS never sees criminal charges, much less a prison cell.
Wage theft DWARFS ALL OTHER PROPERTY CRIME in the United States annually. Yet it's not a criminal matter. The police say "Sorry, it's a civil matter!" and walk away.
That's monied politics right there!
Lol In germany we have CumEx doing that criminal stealing job worth 150 billion€ of German Tax each year.... unemployment insurance costs only 38 billion a year and prevents us of thousands of homicides, like USA. They have more than 30 thousand Homicides each Year ? Baltimore has 300 Homicides a year / 600.000 population . Germany has 83 Million Population and a few less Homicides than Baltimore, think about it.
@@dudeonbike800 uhh, nobody does time in Ca for stealing, they won't even bother to arrest you if under $900. Tribike is/was a small independent company, better off trusting a big corporation
@dudeonbike800 You know this is a California company, right?
What likely happened is that they hired people who fufilled DEI
quotas for fat tax breaks instead of qualifications. Then, they spent
lavishly on pride events and BLM donations. Suddenly, all of the
money was just gone and toxic, racist, homophobic, bigots started
complaining about 'their' property.
Get with the current year man! It's just stuff.
Property is theft!
Does anyone else get the fact the company wanted them to pay the other company’s back bills to get there bikes back? Not just the bill for their shipment.
Yeah, that sucks, no doubt including 6 months of unwanted "storage fees" for stealing their bikes.
There is a term for this: Extortion. And that's a crime.
Did anyone else catch Horizon’s attorney saying that Travelers “did the right thing”?? Horizon easily could have done the right thing, too. But, they chose not to. 🙄
Yep, sleazy. 🤬
Travelers can think of this as a advertisment or something. They should still sue tribike just to make sure they go out of business or dont do this anymore.
Oh they’ll sue to get compensated. Great PR for Travelers, they didn’t have to do this at all.
@@chadwells7562 No they wont sue, cuz they have a reinsurance contract with the "Munich Re" - Münchner Rückversicherung. And its the Munich Re who is gonna pay Travellers a full compensation for that. Greetings from Germany
@@r0ns0n0l did you just spill the beans on some internal NDA ish, or are you just guessing, cuz?
@@hughjanus7354 Or maybe this is public intel ;)
@@r0ns0n0l I see. Well, the reinsurance will sue! Or whoever reinsures them. Insurance is a convoluted enterprise. Though I don’t think they’ll see much money, nothing to be taken from an asset light online service business unless the owners signed personal guarantees.
Wait.....Tribike doesn't pay the subcontractor, but customers who shoulder no blame have their bikes held hostage? I don't get it. This is greed through and through.
Smh
It is like a lien on your property. If you pay a contractor to work on your property, and they don't pay the subcontractors , they can put a line on your property. It doesn't seem right. But thats the way it is.
As a cyclist I can confirm how happy he would be getting his bike back. For me it would be almost like losing a friend as opposed to just lost luggage.
Same, my bikes are more important than most people.
San Fransicko and ppl from there confuse the rest of us.
This kind of dispute has nothing to do with the bike owners.
Just researched the company and they "partner" with Ironman North America, USA Triathlon, Life Time Tri. I have sent emails to these organizations to see if they were aware of their "partners" practices. Somehow, I don't think they will want to be partnering with such an organization in the future.
good work!
Mark (owner of TriBike) has been shipping bikes since early 2000s. He’s well cared netted in tri community… but this should kill those relationships. Zero excuse.
Shipping companies do this a lot. You need a freight forwarder to help you. It's crazy how corrupt the port system is.
Awesome job by NBC Bay Area! I wish the news did even more of these things to help out the community they service.
Now, go out buy a 500 dollar hardcase bike box, put an airtag on it and travel with you on the plane.
Airline liability for luggage limit is FAR BELOW the value of that bike (+ the $500 case). They can drop it, run it over and practically just say, "Sorry!"
@@dudeonbike800But bike insurance will often cover the cost of accidental damage or loss…
@@dudeonbike800 You'd get special insurance for that; I always do.
@@AGMTB. Yes, many underwriters are offering comprehensive insurance that covers the bike, all accessories, your kit and other items. A great way for parents to put a kid on a bike and reduce exposure to crash & theft. And adults, obviously.
That said, I'm not paying for this coverage as I'm totally insane when it comes to bicycle security. Theft isn't as much of an issue as a result. Owning $900 in locks kinda does that, plus staying a step or two ahead of the scumbag thieves. Been working over 40 years in and out of the bike biz, but in a top 10 area for bike theft, so I stay abreast of the issues.
My garage is seriously fortified and also has active, motion-sensing video surveillance that notifies me via phone as well as GPS tracking devices in my bikes. If someone tries, they're gonna pay.
I also have a comprehensive repair shop, so I do not need crash repair coverage.
But I do have full catastrophic loss coverage if the worst comes to pass.
i’ve brought my bike on the plane hundreds of times. it’ll be fine.
An insurance company like “the good neighbor”- State Farm would never step up like this.
First hand experience. Ive never dealt with ruder people or had a worse experience then State Farm. They can keep their homie Jake...
@@Maybe1Someday same here, I been with them for many years and they turned me down on roof repairs due to wind damage. Everyone down my street getting full roof replacement and State Farm can’t even step up and cover suggested repairs from my roofer. I been hearing similar stories from all over the place and nothing irks me more than seeing their ads all over TV and UA-cam with overpaid actors (all while f-ing over their paying customers).
Excuse me!
@@_Jake.From.Statefarm_ 😆
@@_Jake.From.Statefarm_ Are you the original chubby white guy, or the young black replacement Jake?
So, in short, don’t use TriBike. Horizon was a bunch of dicks also , they should not hold the freight hostage but instead go thru their insurance and pursue legal action with TriBikes.
Subcontracting is a cancer on every and all industries
I agree with Travelers that they went beyond the obligation, thank you 🙏
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
I'd love to see an attorney's breakdown of the legal situation here. I've been trying to figure out if Horizon had a right to place the lien on non-party property or whether that constituted a theft. (Taking property with intent to deny the use of it to the owner.) But at the same time, TriBike may have been considered an agent of the owners and therefore able to enter into a contract which placed the property as collateral. It almost sounds like a law exam question, and it's way too complicated for a non-lawyer layman like me.
so the contract says Horizon can keep any cargo as collateral. Well, what does Tribike care, it's not their bikes that are being held hostage. Kudos to Travelers for stepping up
I am sure the customers did not know that their property could be stolen by a third party because their vendor was poorly managed.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
@@ttopero Their policy does not cover breach of contract .It covers theft , damage.
@@niyablake could it be argued that the money was stolen from the bicycle owners by not paying for the service they paid for? Breach of contract would simply be them not returning the bikes even though it was paid or getting the bikes delivered significantly late
@@ttopero which is a stretch. Though they didn't say why they paid ,I think the fit it in the theft box.
It is not a triathlon bike based solely on its weight, but my bike is a breakaway fitting neatly into a suitcase falling within air carrier regulations. I flew to Tokyo with no extra charge. It counted as one of my 2 checked bags. Some airlines insist on charging me $100 simply because it is a bike. The difficult part is reassembling it when I arrive. I was able to pedal all over Kamakura to Yokohama. Renting a bike is expensive and sad. It is always best to have your own bike, the one you are used to. I totally understand the horror this guy was up against. My hat is off to Travellers for doing the right thing. I hope the story pops up again during the Olympics.
If you book Premium Economy some carriers (Lufthansa) will allow you to count as one of your two free checked bags a regular bicycle (properly packaged, preferably in a hardshell case). Makes the extra cost for Premium Economy worthwhile, regular baggage charges for a bicycle are high.
@@paulflory3532 I needed to fly from Germany to Bulgaria five years ago and was very happy when I found out Bulgarian Air Charter does accept your bike or other sports equipment free of charge.
This is the kind of story we need right now. So glad some or all these people could get there bikes back
Bad press for tribike and bad press for Horizon. Don't use either company ever again and spread the news.
Tribikes is out of business.
What did horizon do? they have no contract with the bike owners.
@@spencers4121They have no contract with them, so they shouldnt be able to keep their property hostage.
They shouldn't, but, sadly, it is legal. What they're allowed to do isn't necessary ethical, it just guarantees they get paid. @@obi-wankenobi9871
Ok, let’s do some math here. 180 bikes times $824.00 equals $148,320. Horizon entertainment was going to make the bikers pay $2000 a piece to get their bikes back. That’s 180 times $2000 which equals $360,000 dollars. So Horizon entertainment is making the bikers pay $211,770 more than the original cost of the shipping for the bikes? I would file a lawsuit against Horizon entertainment for the loss of not being able to use my bike
Horizon was holding the cargo because tribikes had an outstanding balance of 360K. They had every right to hold tribikes cargo until tribikes or someone else paid their bill
If the bikers want to sue someone they need to sue tribikes whom they had an agreement with to ship their bike. Horizion was reasonable in this situation and worked with the bikers to resolve this.
Just to provide a little more here, Horizon had also shipped bikes for Ironman races around the same time. 13 different invoices had been outstanding from many events that TriBike Transport was not paying. Horizon got fed up and decided the only recourse since they were not getting paid on earlier shipments was to hold the 180 bikes since this was the last shipment of bikes. The actual amount was $319K which included Finland, Nice, and Spain. TBT did not pay those shipments which basically added to the total. Then it increased to around $360K because of fees and interest.
Yoi have no contract with horizon. You can only sue tribike.
The lawsuit should be against Tribikes. It was Tribikes who the cyclists paid, it was Tribikes who failed to pay Horizon.
Used to be a construction accountant. We were always careful not to pay for materials stored at the subcontractors warehouse. They either had to be at a third party bonded warehouse or at our construction site.
Our controller cited a scene in Beverly Hills Cop where Axel goes to a third party bonded warehouse to look for drgs as an example.
key word - bonded. tribike i promise you is not bonded, therefore this problem.
Gonna switch my insurance to travellers
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
We have had them for 2 or so years now, they are pretty good I would say. No insurence is prefect, but I would say we have had less issues with them than others in the past.
We had an accident that was not our fault, first accident we have had in our life.... a giant log with branches sticking up like a giant caltrop of car death was in the road. It was dropped from someones load a ways ahead of us onto the road and we couldn't change lanes to avoid it and didn't know it was there till it was too late. when the car ahead of us swerved suddenly it appeared literally out of no where to us with no warning. Glad others were able to change lanes and swerve out of the way but sadly we couldn't with traffic to our right and a barrier like midian to our left.
We slowed down to where we would have been able to not hit it and get around it safely, but the truck behind us wasn't as attentive or their brakes were failing and they hit us hard from behind and shoved us into that tree in the road. A car behind them also didn't stop in time. Our car was the only one that was able to drive away that day, Rav 4's are hardly cars for sure, but the back swing out door was mashed in and that spare tire on the back took the brunt of the accident and saved us from a more jarring outcome. Funny enough no taillight was broken other than a small crack and no other doors or much of the surrounding panels from a distance looked effected (it was effected but it was barely... it almost looked comical honestly)
We got lots of documentation and photos with police reports and called Travelers and they said that we for sure weren't at fault given the clear evidence we did our best to avoid an accident. They that day worked with us on things, got in contact with the other insurance companies to figure the mess out of who was at fault behind the scenes, and gave us instructions to take our car into a shop to figure out if our car would be fixed or totaled (spoiler... the cost to replace all the surrounding parts and door would be at new part cost which barely exceed the value of the car so sadly it was totaled... wouldn't be surprised if it made the best parts car or would be fixed up it was still in amazing condition despite the door situation) after it was totaled we handed over the documents and keys to insurance and got our settlement and was able to start looking for a replacement car.
I think the whole process was over within 2 weeks for the bulk of things and we got our deposit and remainder small settlement amount after insurance figured things out with the other two a month or two latter. It was a pretty quick thing, which from stories from other people with other insurance companies is almost unheard of being that quick... although I do think having been cleared for sure of fault helps and that it was involving other people and not just us and an inanimate object. so thats my 2 cents on the matter. we are coming up on renewal time here soon so we will see if that accident causes us any increase of costs beyond the usual inflation we have been having... so keep that in mind as well. We do hope to keep them as they made things easy and helpful vs other companies we have had in the past with ridiculous hoops and hurdles and hours long wait times on the phones for nonsense.
Travelers insurance, is now on my radar. In a good way.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
Wow, kudos to Travelers for stepping up! It's not often you can say something good about an insurance company... Today you can.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
That’s such a good story that corporate America ( travelers) can still decide to do the right thing. It’s a rare thing these days.
This is legendary journalism🎉
10/10 move. Travellers Insurance gets a million worth of great advertising for paying off a small claim. Well played
Good job to NBC Bay Area and travelers insurance. Ya both stepped up to the plate.
Lesson is…..pack and check in your bike, never trust these companies😊
I used to pack old steel touring bikes in cardboard boxes for Europe and GB touring. But expensive and delicate carbon bikes is a different kettle of fish. Sounds like this individual paid a lot for the service. Not comfortable with the notion that the subcontractor can hold property hostage that doesn’t even belong to the primary contractor (which sounds pretty much like a marketer).
In construction a client can be sued by a subcontractor for non-payment by a primary contractor-which is why a client who is diligent should see that the primary has bond insurance. But who is going to do that for bike shipment?
@@jaykeehan5813100% you don’t want to mess up your 10k+ bikes
except now you are dealing with airline employees that have a license to steal. how they can walk out of the airport with stolen freight is a mind boggler but it happens everyday, and happened to me wit a guitar. had my name inside outside and embedded, and still got "lost'...it was stolen.
Thank you TRAVELER's Insurance!! If have need to insure something, you guys just gained a customer. Mondo cool what you guys did.
Great job NBC!
NBC are frauds
Many year ago Travellers went beyond the call for me too. An exceptional company in a not so exceptional industry. Thanks Travellers!
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
@@ttopero They manipulated me with stand-up service. That's my favorite way to be manipulated.
An insurance company not trying absolutely everything to get out of paying but actually went above what was required.... color me shocked and impressed..
As a cyclist myself, I'm very glad it turned out well. Quintana Roo's are outrageously expensive cycles. I've had security guards try to steal my mountain bike. I hope that this sort of thing can be avoided in the future. Unfortunately corporate greed and corruption knows no bonds. Thank you.
I used to travel with my bike. I had my own case and checked it as baggage with the airline never had a problem in 20 years.
Tribike has won a $ Million worth of Negative advertisement whereas Travelers has won 10's million us in advertisement and additional sales
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
Why would you spend $600 to ship a bike? You put it in a dedicated travel case and ship it on the same flight you take to the event for $100 - $150.
It's triathlon, rich people sport lol. Tribike picks the bike up from them and give them the bike at the race venue. "Hassle-free"
Depends how much you trust the travel case. I've heard horror stories of bike damage in said cases due to mishandling by the airlines. When you paid $10k for a bike and you're relying on it to allow you to compete, you don't necessarily want to take that chance.
The good cases are over $1,000 on their own but they are also very reliable at protecting bikes.
I've travelled with my carbon fiber race bike in a cardboard bike shipping box many times, with zero issues. As long as you pack it correctly, it'll be fine. The most that I've ever paid is $100 extra, for an oversize 'luggage fee'.
@@santiagobenites most of the time there aren't any issues. But the chances are never zero. A local professional biker who travels routinely found himself in that situation when his brand new Salsa bike was broken while traveling across the country. Correct packing certainly helps, but just because you haven't had any issues, doesn't mean you can't.
Travelers saw an opportunity to give their brand a positive goodwill boost in the community, every athlete involved will be turning to them as first choice now, and will recomend both them and the actual shipping company.
I work in transportation deliberating cargo claims for a living. Travelers is by far THE best insurance company to work with.
Many other companies operating in the U.S. are just third party administrators stalling or denying claims regardless of factual basis, it will only get worse unless regulation is maintained and more importantly ENFORCED
Still, are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
@@ttoperoRespectfully your are not aware of the starlndard cargo policy coverage. The policy doesn't cover this, it's a lien over a billing dispute. No other insurance would cover this, even if litigation proceedings take place.
I've used Traveler's in the past. I'm super impressed with how they handled this situation.
Thats not right. Tribike doesn't own the bikes.
Great news! Well done to NBC and Travellers 👍🏼
"Jimmy got his bike back"............sounds like a happy ending to a 50's public service video complete with the corny, happy soundtrack.
Well done NBC and Travelers Insurance.🎉❤
As we say in Spain, enhorabuena (congratulations)🎉❤
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
I sympathize, my aero bike was about 10k, and I would have lost my shit if I had to pay, again, just to get what I already owned.
Good journalism. Now do it with local, state and federal governments!
Thank you, Travelers.❤
Nice story and good PR
Travelers has been great company since forever. This was a huge win for travelers because it builds trust with the public.
This is egregious! Well done Travelers and the follow-up. Travelers cane through for my friend and his partner on loss if months-worth of travel luggage. Solid company.
I glad a well and trusted company like travels stepped up and did the right thing!
This whole “lien” thing is out of control. What is going to happen next… airlines do not release your luggage because somebody owes them money? Bizarre.
Looks like everybody should avoid anything to do with Horizon....
That’s a beautiful ending to a sickening story.
Thank you to NBC for helping out. I hope you have a follow up story about why the law seemingly allows freight owned by a 3rd party to be held as collateral during an unpaid bill dispute that the 3rd party isn't responsible for.
Let's go! Shout out to this news group and the insurance company 🙌
Travelers definitely deserves credit for doing the right thing and must have a powerful legal department capable enacting crippling ligation if necessary to get the job done.
Strong reporting!! KUDOS to Travellers!!
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
"Gimme back my bike! That's not yours!" Classic scene from the movie How High. 😂😂😂 I'm glad he got his bike back and didn't let the people bully him out of it.
Never do business with Tribike or Horizon Entertainment Cargo.
Imagine being that lawyer for Horizon and straight faced being like, "We shipped bikes without payment, then stole the bikes from their owners and acted like this was collateral to get Tribike to pay." What psychopaths.
You might be a little confused, with how the business works. Not to mention horizon shipped for Tribike, why would they even care who "owned" the items in the crates. For all horizon knows, or cares it's Tribikes items.
lol k. You keep saying that but American law says otherwise.
Based on the news report, Tribike stole from Horizon Entertainment Cargo. Horizon upheld their end of the deal.
Why do you think it's ok to turn around and punish Horizon?
@@DemPilafian The bikes weren't Tribike's property, it was the property of a third person so Horizon shouldn't have any right to steal/hold hostage a third persons property. Although the law allowed Horizon to do that legally, but morally that was wrong, Horizon SHOULD be punished by consumers. Horizon should have gone through the court system like everyone else has to to get their money back.
@@shaunp9592 Morally? You clearly don't understand morals. If you hire a company that goes bankrupt that is *NOT* the responsibility of a third party.
Do you call a house with a valid legal lien on it to be a stolen house?
Wow!!
I can’t believe I’m saying this, but I’m impressed and proud of a insurance company
10k for a quintana roo? Crazy. So many better bikes for less.
Carvelo and Canyon to name a couple.
I'm happy you all got your bike back 😁
If only there were this much effort investigating hospitals and health insurance companies.
Great job news media! I wonder how many old people were evicted from their homes during the time you are covering this story? Great use of your resources.
Well done, especially insurance company, attorney's and news!
its crap that a news team has to highlight an insurance company only for them to claim they went above and beyond to help
Bingo!
For the $360K they shelled out, I suppose they earned it.
Federal crime to hold the owners property hostage no matter what. If you have a dispute with a company take it to court. You reserve absolutely no right to someone else's property just because the company they used didn't pay up
They had every right to hold the shipment until payment. Horizons contract for shipment, was with trubike. The bike owners would only have recourse with trubike.
@@spencers4121 every right according to what? bogus laws? fuck off, its not their property. they can file a lawsuit against trubike if they want their money.
The most needy person you could find to help is a rich guy spending $800 to ship a bike? No other more pressing matters to investigate?
Sue the company. You can't hold third party's property hostage.
Thank you Travelers Ins. Co. Well done!
Wow an insurance company doing the right thing? Never thought I would hear it but glad to have seen it happen
never seen a better ad for bike flights lol
“Jimmy got his bike back”
Jimmy - 55 year old man
His bike - $10k race bike
I'd bet that's just one of his many bikes.
Well if he's not enjoying himself at 55, he never will.
There’s such a thing as placing 1st, 2nd, and 3rd in your age group category in any given triathlon. What’s so hard to understand about this. I bet you don’t compete in even one sport. You just self-reported. Lol
@@NonstopFFriday I think you replied to the wrong comment. I never mentioned anything about competition. FYI I competed for many years internationally in a winter sport, but that’s got nothing to do with my comment.
Kudos to NBC and Travelers! Now TriBike has to deal with litigation Horizon, Travelers, and possibly prosecutors.
I always realise, if you want something done, and something done right and fast, contact your local new agency.
I love the part where the Horizon lawyer says that Travelers stepped up and did the right thing when it's his client (Horizon) that are the crooks in this case stealing peoples' bikes to cover their business loss. Unbelievable lack of morals and integrity on the part of Horizon and Tribike. For this reason I always ship my bike myself. Also, I'm keeping Travelers in mind for insurance next time!!
TriBike is the culprit here. Horizon had a duty to not lose money and they had the contractual right to hold the shipment. Only an idiot wouldn't have this in their contract as a freight company.
One of the first stories of an insurance company going above and beyond.
the thing with the insurance is that the bikes would be considered lost and the bike owners could have claimed for the loss of the bikes, which means that if the shipping company sold off the "cargo" to pay for the debt, the insurance company would have been on the hook for much more. paying a much smaller amount out as "a good deed" makes way better profit sense then paying out a much larger amount by sticking to their guns and not paying this out, but still having to pay out for the loss of the bikes.
👏🏽👏🏽👏🏽 I’m calling Travelers for a quote. Great story
I just pack and bring my own bike lol. Cost me MAX 50USD per flight because I travel light and just use a cardboard box for my $10 0000 bikes.
Why not put your journalism efforts into figuring out whom are responsible for legitimate criminals? This is, pointless.
It is stated that that Horizon was owed for 13 shipments which made up the $300K+ past due amount. If that is a correct, why would Horizon keep accepting work from TriBikes if they were not paying their invoices?
That the bike owners had to contact the news station before they had a chance to receive their bikes is what is sad.
Great work!!
Kudos to Travelers Insurance. Never thought I would say that about an insurance company that wasn't related to the federal government (health insurance like FEP Blue) or service members (USAA).
You don’t get to keep my property because someone else owes you money. That’s not legal.
There was no reason for the customers to be stuck in the middle. The proper avenue for Horizon was for them to take TBT to court, which they’re doing anyway (yes, I heard the part where the guy said they were allowed to seize the cargo…I find it hard to believe that would have stood up to a legal challenge if it had ever come to that). I’m honestly surprised that it was even legal for them to try to make the customers pay TBT’s debt; feels rather loan-sharky to me. Oh well; glad the reporters were able to help.
1.4-1.6mil is like 9 bikes in todays market 😢
A (service) is a means of enabling value by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
Horizon shipping treating the customers goods like they can legally sell them. It's theft, and it's kind of weird and shows you how they think if they took people's stuff rather than sue tribike.
The problem with suing TriBike was that TriBike had no money. Horizon wasn't going to benefit so they felt if they held the bikes as ransom they could recoup some of their costs.
They had every right to put a lean on the goods, they held no contract with the bike owners. They had a contract with Truebike for shipment. It's rare but a trucking company can do the same thing, even though the receiver may have already paid for the product.
I’m glad they got their bikes back.
Good publicity for Travelers. I've used them for my automobile and house. Never had a problem.
Are we being manipulated by Traveler’s claim of going “above & beyond” when they already received the money for the policy which would have gone unclaimed if the media didn’t step in. Above & beyond is if Traveler’s would have stepped up when their policy holder was in breach of a contract they had a policy on & said we’re looking at whether the policy covers this issue on behalf of the customers BEFORE the media gets involved & it gets dragged out a long time. Then there’s something to cheer about! Don’t get played by corporatism bullshit!
Somebody has way too much money to pay that amount of money for a bike. I ride a bike almost every day that cost me less than $200
Can we do this for PG&e?