I just got my 82’ hoselink and had the same issue. I didn’t even bother with customer service. I watched your video. Followed your instructions and BAM!!! 💥 I’m back in business. Can’t thank you enough!!!!
We have 2 hoselinks , I’ve had to do this on one and with my short fat fingers it’s a ordeal. I would like to see Hoselink put a inspection hole adjacent to the top pulley, I might even do it myself the next time it needs adjustment. Thanks for the video.
@@wickedgahdenguy9257 I've tried several times but can't get it to work. I'm done. For the amount of money this cost it should work without the customer having to fuss with it.
My problem is that I’ve got birds nesting in both of my hoselinks with small twigs binding up everything. I have no idea on how to remove casing to get the twigs out.
OH NO!!! I feel like you should be able to separate the two halves of the casing. The main issue though would be the tensioner on the reel and winding it up properly before reassembling. Have you had a chance to attempt yet?
@@wickedgahdenguy9257 I've got 2 hose links filled with twigs also...birds just filled them up trying to build a next. They are stuffed full. These covers don't come apart to clean them out?
So my hoselink has no tension, the belt appears to be on the spool, and the hose is all the way out on properly on the left side but it won’t retract. Any ideas???
Nice job!!! Your video and instructions seem like I am not going to get as aggravated as I normally would. Mine is all "cross winded". My first step was going to be start removing screws. I feared that might result in a "Boing" with some spring Flying out and hitting me in the head. Now, I'm going out with my channel locks and try your way! THANKS!!!
Thanks for your comment. ha. I was in the same boat... I was ready to disassemble the whole thing!!! Glad I am going to save you the pain of a spring in the face. 🙂Hope it worked and you are back up and running.
Hi @marklamb258! Thank you for the comment. When i wedged the handle of the pliers behind the belt, I then began to pull the hose out which released the tension on the pulley. This allowed me to start moving the pliers back toward the opening of the reel and pulling the belt off. When reinstalling the belt, you need to do something similar to release the tension which allows you to slide the belt back on. If you have a flashlight, or headlamp that will help to light up the inside of the reel. I hope this helps!
Thank you for watching! I also looked at the Eley Hose Reels. Not an enclosed reel, but heavy duty and lots of options for hose length, width, etc. Not sure if you have looked into that brand yet.
You're welcome, Paris. haha. It was so painful... and bugged me I couldn't do it. Having a rubber handled wrench to protect the belt made all the difference. 🙂
Thank you for the comment. My understanding after communicating with hoselink is the retractor can move when in transit causing it to not line up properly. I've also noticed it can get "knocked off rhythm" which results in misalignment from regular use. Overall, we're really happy with the reeel, but its definitely not perfect.
Thank you for watching! haha. It was very frustrating when it wouldn't work right out of the box, but so glad I didn't have to deal with shipping it back.
@@wickedgahdenguy9257 I had a different problem. My spring came off the spool. I used your method to get the hose retracted, but each time I pulled the hose out, the spool unwound with no spring tension. Very expensive junk. I found a way to rewind the spring, but did not find a way to secure the spring to the spool. So no I have a 30m hose that needs to be rewound by hand
@@gregkhouw take off the side cap. Get a piece of timber and screw 3 screws into it that are equidistant to the to the screw holes in the side hoselink hose. Remove the 3 screws in the hoselink and screw your timber into the vacant holes, and start winding. This is slightly dangerous, and if you are like me, it won’t fix the problem because your problem may be that you spring has come of the spool on the outside edge. In which case, once the spring is tensioned, the spring probably slide off the spool again. So the real problem maybe securing the spring to the spool, and you will have to take the hose housing apart to do that.
The product misaligns itself and there's no easy access to perform maintenance. This is a bad design and for what it costs, I'm not sure it's worth it. Were I not around, there is no way my mom could get this troublesome hose out of the way on her own.
These hoselink hose reels are crap. Super hard to fix when they go wrong. Better off saving your money and getting a cheaper one from the hardware store.
If it is under warranty and you have your receipt they should replace it, otherwise take it apart and see what is going on simple and you will learn by actual experience
I wish I could say that this was helpful, but unfortunately, it wasn't. I couldn't see what in the world you were doing with the wrench/tool handle when messing with the belt. I feel even more dumb now than ever 🙄. Hoselink sucks, as expensive as these things are (and I own 3, which all 3 have issues). This shouldn't be happening. But I understand that things do happen, so knowing this they could atleast provide easier instructions, some that won't cause an owners fingers to get ripped off while trying to follow these (their) instructions to fix this known issue. Thry should have a recall on these things.
@patrickbarrett5650 - Thank you for watching and commenting. I'm sorry it hasn't been a product that has lived up to its billing for you. I agree with you that the build quality is not there and they do not last very long, unfortunately. My goal with this video was to help people fix there unit if the same issue happened.
I just got my 82’ hoselink and had the same issue. I didn’t even bother with customer service. I watched your video. Followed your instructions and BAM!!! 💥 I’m back in business. Can’t thank you enough!!!!
@MargieDuerr Thank you for watching, and this made my Friday night to read! Enjoy your hose reel now that you have it working properly. 🙂
We have 2 hoselinks , I’ve had to do this on one and with my short fat fingers it’s a ordeal.
I would like to see Hoselink put a inspection hole adjacent to the top pulley, I might even do it myself the next time it needs adjustment.
Thanks for the video.
Thank you for posting. My hose has been laying on the ground for weeks because I don't have the patience for this. Guess I'll have to try again !
How did you make out???
@@wickedgahdenguy9257 I've tried several times but can't get it to work. I'm done. For the amount of money this cost it should work without the customer having to fuss with it.
My problem is that I’ve got birds nesting in both of my hoselinks with small twigs binding up everything. I have no idea on how to remove casing to get the twigs out.
OH NO!!! I feel like you should be able to separate the two halves of the casing. The main issue though would be the tensioner on the reel and winding it up properly before reassembling. Have you had a chance to attempt yet?
@@wickedgahdenguy9257 I've got 2 hose links filled with twigs also...birds just filled them up trying to build a next. They are stuffed full. These covers don't come apart to clean them out?
So my hoselink has no tension, the belt appears to be on the spool, and the hose is all the way out on properly on the left side but it won’t retract. Any ideas???
Have the same problem. Did you find a solution?
Maybe an inspection cover cut into the top part would be of benefit 😁
Nice job!!! Your video and instructions seem like I am not going to get as aggravated as I normally would. Mine is all "cross winded". My first step was going to be start removing screws. I feared that might result in a "Boing" with some spring Flying out and hitting me in the head. Now, I'm going out with my channel locks and try your way! THANKS!!!
Thanks for your comment. ha. I was in the same boat... I was ready to disassemble the whole thing!!! Glad I am going to save you the pain of a spring in the face. 🙂Hope it worked and you are back up and running.
I don’t understand how to get the belt off?
Hi @marklamb258! Thank you for the comment. When i wedged the handle of the pliers behind the belt, I then began to pull the hose out which released the tension on the pulley. This allowed me to start moving the pliers back toward the opening of the reel and pulling the belt off. When reinstalling the belt, you need to do something similar to release the tension which allows you to slide the belt back on. If you have a flashlight, or headlamp that will help to light up the inside of the reel. I hope this helps!
@@wickedgahdenguy9257 thanks!
Thank you!
Thank you for sharing I’m going to look for a commercial grade reel that can also style
Thank you for watching! I also looked at the Eley Hose Reels. Not an enclosed reel, but heavy duty and lots of options for hose length, width, etc. Not sure if you have looked into that brand yet.
Omg thank you nearly broke my finger
You're welcome, Paris. haha. It was so painful... and bugged me I couldn't do it. Having a rubber handled wrench to protect the belt made all the difference. 🙂
Why didn't the Hoselink manufacturer install it correctly in the first place? I'd be annoyed.
Thank you for the comment. My understanding after communicating with hoselink is the retractor can move when in transit causing it to not line up properly. I've also noticed it can get "knocked off rhythm" which results in misalignment from regular use. Overall, we're really happy with the reeel, but its definitely not perfect.
I need assistance with mine I can’t even get my hand in there cus there is a kink inside
I did buy a hoselink, and had the same issue, also after a couple of weeks. I thought I destroyed it.
Thank you for the ViD!
Thank you for watching! haha. It was very frustrating when it wouldn't work right out of the box, but so glad I didn't have to deal with shipping it back.
@@wickedgahdenguy9257 I had a different problem. My spring came off the spool. I used your method to get the hose retracted, but each time I pulled the hose out, the spool unwound with no spring tension. Very expensive junk. I found a way to rewind the spring, but did not find a way to secure the spring to the spool. So no I have a 30m hose that needs to be rewound by hand
Mine not retracting at all. Anyone knows how to make the tensioning tool?
@@gregkhouw take off the side cap. Get a piece of timber and screw 3 screws into it that are equidistant to the to the screw holes in the side hoselink hose. Remove the 3 screws in the hoselink and screw your timber into the vacant holes, and start winding. This is slightly dangerous, and if you are like me, it won’t fix the problem because your problem may be that you spring has come of the spool on the outside edge. In which case, once the spring is tensioned, the spring probably slide off the spool again. So the real problem maybe securing the spring to the spool, and you will have to take the hose housing apart to do that.
@@blaqwize1103I’m afraid this is my problem after working with my Giraffe Tools version for at least an hour. But going to try again.
A bit confusing as what you did however I will try and let you know
Can u come to grhams place fix it ?? He in US now 😂
Not descriptive of what you are actually doing or what is happening in the mechanism. Doing the "same thing" is not helpful.😕
Janice. Thank you for the feedback on the video. I apologize it didn't provide what you were looking for.
after one year the hose is broken and cracking not worth the money
The product misaligns itself and there's no easy access to perform maintenance. This is a bad design and for what it costs, I'm not sure it's worth it. Were I not around, there is no way my mom could get this troublesome hose out of the way on her own.
These hoselink hose reels are crap. Super hard to fix when they go wrong. Better off saving your money and getting a cheaper one from the hardware store.
If it is under warranty and you have your receipt they should replace it, otherwise take it apart and see what is going on simple and you will learn by actual experience
What a waste of time watching this demo to point into a dark interior with a finger a little light on the subject would make it useable
@@petersinfield48 thank you for the feedback. If I need to repair it in the future I will refilm and try to illuminate the inside.
Smash it
I wish I could say that this was helpful, but unfortunately, it wasn't. I couldn't see what in the world you were doing with the wrench/tool handle when messing with the belt. I feel even more dumb now than ever 🙄. Hoselink sucks, as expensive as these things are (and I own 3, which all 3 have issues). This shouldn't be happening. But I understand that things do happen, so knowing this they could atleast provide easier instructions, some that won't cause an owners fingers to get ripped off while trying to follow these (their) instructions to fix this known issue. Thry should have a recall on these things.
I agree! You could hardly see. I even used my phone light that didn’t help! :((
This is now the worst product on the market. We are both disabled and we need the thing to retract (the last two we’ve bought have been rubbish).
@patrickbarrett5650 - Thank you for watching and commenting. I'm sorry it hasn't been a product that has lived up to its billing for you. I agree with you that the build quality is not there and they do not last very long, unfortunately. My goal with this video was to help people fix there unit if the same issue happened.
@@wickedgahdenguy9257 Yes I realise that, thank you for responding.
So unhelpful
You serious. We cannot see a thing. Wasted time get a job😮