I have a new Bosch dishwasher and it cleans very well but the racks must be designed by people who never do any dishes. There's no place to put cereal or pasta bowls and if you have even a few, you can't fit anything dinner plates or anything else much on the bottom rack. and on the top rack, glasses and cups don't fit into the designated rows--it's a mess. Get some designers who try washing a variety of everyday dishes for a family of 3-4. My old Kitchenaid didn't wash as well as this but its racks were logical and useful.
Hi, thank you for your feedback. We're sorry to hear about the trouble loading your dishwasher, and we've forwarded your comments to our design team for their review and consideration. Thank you!
It washes really good and it's reliable, bit I agree, the design could of been better Still would buy the same because it gets the job done well and it's bosch, but would like the next one to be better (in a couple of years that is)
Bought our Bosch in March of this year; one of the tines has rusted and broken off. Called Customer support and sent her a picture; she suggested it was my fault for loading the dishes "incorrectly", but did agree "this one time" to send out a new lower dish rack. To be clear, the customer service representative was very respectful and kind, so not complaining about her at all. It seems that what everyone is saying below is accurate... the tines on the right side are angled and very close together and not much fits there at all! It does clean well though.
There were very few instructions in the manual that came with the dishwasher. The first week of owning this 700 series I was ready to take it back. So I think this video has been helpful. It is very frustrating how it loads I don’t like that design at all.
Hello, thank you for reaching out. We're sorry to hear about the trouble you had with your dishwasher. For your convenience, a full owners manual is available on our website, and our Customer Support team is happy to answer any questions you may have. Connect with us at 800-944-2904. Thank you.
We purchased our Bosch 300 series in 2020. It cleans so much better than our previous non-Bosch dishwasher. But...I really struggle, even two years later, with loading the darned thing. Perhaps it is because our dishes are stoneware and don't fit in the tines as well? The tines seem to be angled awkwardly and some are spaced too far apart and others too close together. We took the silverware third drawer out which helps, and we switched out our silverware caddy from the previous dishwasher which we like better. It is quiet. I love that plasticware can be put on any level without melting. And excellent cleaning!
Hi Stephen, thanks for reaching out. We’re sorry to hear of your disappointment with the rack designs. The following link will help provide tips on how to maximize the loading space of your dishwasher: bit.ly/3ZKucSG. If you have additional questions, please contact customer service at 800-944-2904 for real-time assistance.
We bought our 500 series a few months ago and it's done a pretty good job at cleaning. My peeve is the rack design, it's terrible. The middle rack left side is perfect for cups and mugs, but the second area over is so narrow nothing fits in there... it would be better to have two wide cup/mug racks. Also I find the lower rack area for plates is great but the angle of the holders near the door are a bit useless unless you have thin bowels. Anyway I'm sure there was a lot of research done for the design but I find the design in past dishwashers much much better.
Hi Vinny, thanks for reaching out. We’re sorry to hear of your disappointment with the rack designs. The following link provides tips on how to maximize the loading space of your dishwasher bit.ly/38kMMXS. If you have any additional questions, please contact our 24/7 customer service team at 800-944-2904.
I have the exact same problems. The rack design is terrible, upper and lower. I found this video because I was trying to figure out if there is some sort of trick to loading that I don't understand.
@@BoschHomeAppliancesNAmerica The video shows that there are 5 glasses/mugs on the upper left rack, there needs to be another wider rack for more glasses/mugs. It's a terrible design.
Hi Launie, thank you for this feedback. We're sorry to hear about your disappointment with the rack design. We've forwarded your comments to our design team for their review and consideration.
Ya I am very unhappy with my Bosch on that loading part. It's very odd, everything is set as angle, so glass can cups won't hold right. My old Whirlpool was great for that, the spiles were long and would allow glass to hold right and not fall. Do they have different sort of dish in Germany than US?
Hi Signe, we are sorry to hear that you are unhappy with your dishwashers loading area. We would invite you to visit the following link for tips on maximizing your dishwasher's loading area: spkl.io/60534mASz
I agree with everyone else, hopefully this gets redesigned and can be bought as an option. I’ve never used a dishwasher that has so much yet so little space Why are the rows of tines on the bottom rack offset, so something long like a half sheet pan doesn’t fit? Insane!
I bought 500 series a month ago. The middle rack is really problematic. Especially right hand side. Whoever designed the new cup shelf needs to be forced to use that shelf everyday until they will recognize how bad the design is. You can put the stem glasses only in every other slot, limiting it to 4 glasses. Unless they are narrow flute glasses, then you can put 6. The tines are not lined up with the notches for stem glasses which makes it actually impossible to use the shelves. I did not have this issue with previous dishwasher. Is there anyway I can order cup shelves like ones in the video?
Hi Giedrius, thanks for reaching out. We're sorry to hear that the middle rack has been problematic for you. Your feedback is valuable to us and will be shared with the appropriate groups as Bosch is committed to continuously improving our products, services, and overall customer experience. The following link includes a video with tips on maximizing the dishwasher's loading space: ua-cam.com/video/v8lwDWJc-CQ/v-deo.html. The only cup shelves available for your model are the ones you currently have. We apologize for any inconvenience this may cause. Please feel free to contact our customer care team at 1-800-944-2904 for real-time support if further assistance is needed. Thank you.
OMG!! I HATE my Bosch 100 series!! So glad to see that everyone else wonders how anyone thought these racks were designed well! Insult to injury is that I made the mistake of buying the model that does not dry. Never dreamed that would equate to it STINKS. I prop it open as soon as it's done washing, but doesn't really help. Between the smell and the incredibly illogical rack design I have decided to replace a 1 yr old, fully functional (in Bosch's opinion) appliance. That's how much I hate it! Having trouble deciding what brand to buy as Consumer Reports' ratings are predominately Bosch (clearly they don't score based on logical and convenient loading!). My old GE Profile was great for 15 years so that may be what I get despite the low CR rating!
I just purchased a Bosch 800 and saw this vid originally linked on the Bosch home page. The vid actually is quite useful, even though I must have loaded at least 20 various dishwasher brands over time (my own or airbnbs). I mostly used logical thinking. It’s amazing though I am still picking up some things after decades. The dark blue times are movable… seems obvious once you know it. Put deep bowls sideways isn’t really a logical way of doing things. I’ll try it though. At the end of the cycle my dishwasher is still full of water drops on the racks and in the door… so not exactly perfectly dry dishes. Some water adheres to plastic dishes and some coffee cups, no matter what angle I put them in. The door doesn’t want to stay open, I have to jam a rubber spoon between the door and the dishwasher so residual steam can escape when the cycle is done. (I’m mostly using the auto cycle). Dishes are super clean, no argument there. About it being quiet… I’m mystified. It’s rated 42 dB, my previous Whirlpool, which came with our new house, was rated 50. I can hear the Bosh across the room. The Whirlpool was quieter. I traded in my perfectly well functioning Whirlpool because it wasn’t quiet enough, and because it wasn’t drying my dishes very well. So did I just spend $1300 for a pretty looking dishwasher that matches my kitchen better, but has the same foibles my old one did?
Hi, thanks for reaching out. We're sorry to hear this has been your experience. Please know that your feedback is very important to us and will be shared with the appropriate teams for additional consideration. Your dishwasher is designed to dry using the PureDry® condensation drying system. This is an energy-efficient, closed-drying system that does not pull in outside air or use an exposed heating element. This process works by heating the dishes with hot water during the final rinse. The cooler stainless steel pulls moisture from the dishes. The inside of the unit will be wet at the end of the cycle, but the dishes should be dry. It's important to note that plastics don’t retain heat as well as other dishware materials and don’t dry as well. To improve drying results, we recommend turning on the Intensive Drying feature. For any product-related inquiries or support, please contact Bosch Customer Care at 800-944-2904 for real-time assistance.
The angled tines of the bottom rack suck! Straight tines are better/easier to load. I’ve had my new Bosch for a few months now, and it’s still a struggle to figure out how best to load the bottom rack. I wish I could just replace the bottom rack with one with straight tines, not angled.
Hi A H, We apologize this has been your experience and appreciate you bringing it to our attention. The following link provides tips for loading: www.bosch-home.com/us/experience-bosch/tips-and-tricks/all-articles/how-to-load-your-bosch-dishwasher. If you require additional assistance, please call our Customer Care team at 1-800-944-2904.
I wish I had read the reviews before I replaced my old Bosch. I would not have purchased this new one as the rack design is absmyal. I can't imagine it was tested by everyday users.
Hi Ann, thank you for your feedback. We're sorry to hear about your disappointment and we've forwarded your comments to our design team for their review and consideration. Please contact us with any service needs. Thank you!
I had a Bosch dishwasher about 20 years ago, had to leave it when I moved. There was one feature that I don't see, maybe I missed it? The middle rack comes out completely and the water feed uses a spray head instead. I used it to wash very big and tall pots that would not fit with a middle rack inserted. Can I still do that with today's model? Which ones?
Thank you for your interest in our products. We offer a rack adjustability system called Rackmatic® for many of our dishwashers. This system allows you to customize the height of the second row up or down to accommodate taller items in either rack.
Just got my first dishwasher and Bosch had such good review I decided on Bosch. I got the 500 series because of the door opening and it hopefully drying better. Turns out it is turned off when you get it and the dished dried perfect but I turned it on anyway lol. ONE THING in the book it says to put big things on right side like the cookie pan you have on left because of a vent there. Not sure if that is important but I had to read manual because never had dishwasher. Your manual is not as good as your dishwasher good thing you don't make manual because this one stinks. (that is why I am watching these videos. )
Hi Diane, thanks for your feedback and we're sorry to hear that you're experiencing issues with your dishwasher. We think the following link may also help: www.bosch-home.com/us/owner-support/get-support/support-dishwashers. If you have any additional questions, feel free to contact our 24/7 customer support team at 800-944-2904.
Hi Thomas, thank you for your feedback. We're sorry to hear about your disappointment with the rack design and have forwarded this to our team for their review and consideration. Thank you.
One thing I don't understand is why on the top utility/utensil rack, where we put the spoons, there's a light gray row of little tines that are not fixed. . One end of it can either be snapped into the top unit between the fixed, darker gray tines that hold the spoons, or the whole row can be detached from that same end. When it's detached, it lowers straight down and interferes with the rack of dishes below it. We always want to keep it up, but it keeps falling down, and we have to constantly put it back. We're thinking about gluing it in with waterproof superglue so it will stay put. What was this little row of tines meant to do? Why isn't it just permanently fixed?
I find the lower rack is ok, but the middle one is terrible for our glassware. Our old Bosch (circa 2000) was much better. We did bring plates and bowls to the store, but didn’t think to bring glasses. This is a benchmark, probably going to return it. (Actually we just bought two).
My boshe is not cleaning well. It’s brand new. Dishes have almost a rust residue stain on my white Correl dishes. I have to magic eraser it off. There is a greasy residue on the back wall and the inner tub doesn’t look clean when cycle is done. We’ve pulled it out to make sure a line is t kinked. When I take the filter basket out to clean it between loads there is some times water still in that hole. Anyone have any ideas??
Hi, thank you for reaching out. The quickest complete cycle available from Bosch is our Speed60 cycle, which will rinse, wash and dry a load of dishes in 60 minutes. Thank you for your interest!
@BoschHomeAppliancesUSA Thanks for the reply bosch! Unfortunately this does not satisfy me. Do you have a dishwasher that takes 2 loads at the same time? Like a twin drawer system for pie tins and etc.
@@BoschHomeAppliancesNAmericaFYI this is not accurate, not sure why you’re saying that. Speed 60 take my about an hour and a half, it even says so on the app used with the device.
After 1 month with my Bosch SHEM3AY52N I wish I had my old Kenmore back. My bowls do not fit in the lower rack - the tines are too close together, often for my plates too. I can only fit about half as many dishes in the Bosch as I could in my old one. The silverware is covered with a dirty film even using the long cycle. Since I live alone, I used to run my dishwasher about every 5-6 days. That is impossible because it SMELLS MOLDY - even empty. Wiping down the interior walls and bailing out the sump after each load Shoud NOT be necessary! But it is! I thought Bosch made excellent products - this isn't even acceptable.😠
Hi Mary, we appreciate you letting us know about your experience. We’re very sorry to hear that your Bosch dishwasher has not met your expectations. Your feedback is valuable to us and will be shared with the appropriate teams as we’re committed to continuous improvement. The following link provides tips for maximizing your dishwasher's loading space: bit.ly/38kMMXS. Troubleshooting steps for the unsatisfactory cleaning performance and odor problem can be found in the Use & Care manual, available here: media3.bosch-home.com/Documents/9001557452_A.pdf. Your dishwasher is designed to dry using PureDry® condensation drying. This is an energy-efficient, closed drying system that does not pull in outside air or use an exposed heating element. It works by heating the dishes with hot water during the final rinse. The cool stainless steel pulls moisture from the dishes. As a result, it's normal for the unit's interior to be wet at the end of the cycle, but the dishes should be dry. For more information about this process, please visit the following link: www.bosch-home.com/us/experience-bosch/puredry. It's also normal for water to remain in the sump after the cycle is complete, so there's no need to remove it. If you have questions or need assistance, feel free to connect with our customer care team at 1-800-944-2904. Thank you.
No one at this company has ever seen a bowl before, much less loaded one in a dishwasher. So disappointed in this dishwasher and wish nightly k hadn’t picked it. I will hate this brand til my end days.
Can I use my old LG racks in my Bosch dishwasher. Absolutely, positively the most terrible racks ever. Not designed for humans. We are two people who because of the ridiculously designed Bosh racks run our dishwasher every two days. For real. Stay away from this dishwasher until they fix their racks.
The rack design of this dishwasher is absolutely preposterous. Loading should be intuitive and straightforward - this is not. Even the video is convoluted and dragged-out. Why could I not have simply looked at a couple of schematics to understand the general loading pattern? This entire dishwasher seems to have been designed by an algorithm and had zero human feedback.
Hi BobbyM, thanks for your feedback. We're sorry to hear this has been your experience. Bosch recommends scraping food off the dishware but no pre-rinsing is necessary. This is because detergent needs small food debris to cling to in order to work properly. If you're experiencing unsatisfactory cleaning results, please reach out to Customer Care at 800-944-2904 for real-time support. Our team would be happy to provide real-time troubleshooting assistance and determine if service is needed. Thank you.
@@BoschHomeAppliancesNAmerica We've just learned that every thing must be rinsed and wiped down with a sponge before you put it in the dishwasher. Plus loading like you show does not work as you must put at least three spots on the rack between plates or bowl because they will just lean on top of each other. Forget putting a sauce pan or anything like that, they always come out kind of dirty. Not happy, would never recommend but we're stuck with it. That's life.
Hi BobbyM, thanks for reaching back out. Again, we're so sorry to hear about your disappointment with your dishwasher. Please know that your feedback is valuable to us and will be shared with the appropriate parties for further review. At Bosch, we aim to continually improve our products and services, and your input is essential to this process. The following link provides troubleshooting tips for unsatisfactory cleaning results: www.bosch-home.com/us/owner-support/get-support/support-selfhelp-dishwasher-not-cleaning. You can find suggestions on how to maximize the loading space of your dishwasher here: bit.ly/38kMMXS. If further assistance is needed, feel free to contact Customer Support at 800-944-2904 for real-time support or email BoschCare@bshg.com. We’d be happy to help. Thank you.
Isn't it true that while Bosch dishwashers are well made, they are designed for smaller EUROPEAN DISHES - that's why Bosch dishwashers are so hard to load here in the US. A friend of mine, who worked in an appliance store for 20 years as a manager, clued me in to that little known fact. I moved into a house a year ago that has a Bosch and I still struggle with it. I have watched 3 other videos today about loading their dishwashers and nothing has seemed really helpful.
Hi Paul, we apologize that you are having trouble loading your dishwasher and appreciate your feedback. Your Care and Use manual is the most detailed source of information on how to properly load the dishwasher. Should you have other questions or if you need additional assistance please contact us by emailing BoschCare@bshg.com and a member of our team will respond in turn. Thank you.
That's an interesting point, but I've been looking at European dishes (and also have the same problems with loading) and they don't *seem* to be any differently sized than US dishes. I was hoping to get smaller plates, etc., through EU stores but they're the same dimensions, as far as I can tell.
Yes, I finally just replaced my dinner plates with salad plates and my cereal and soup bowls with mildly indented spaghetti bowls just so that I don't have to wash a load of dishes every day.
I have a new Bosch dishwasher and it cleans very well but the racks must be designed by people who never do any dishes. There's no place to put cereal or pasta bowls and if you have even a few, you can't fit anything dinner plates or anything else much on the bottom rack. and on the top rack, glasses and cups don't fit into the designated rows--it's a mess. Get some designers who try washing a variety of everyday dishes for a family of 3-4. My old Kitchenaid didn't wash as well as this but its racks were logical and useful.
Hi, thank you for your feedback. We're sorry to hear about the trouble loading your dishwasher, and we've forwarded your comments to our design team for their review and consideration. Thank you!
Agreed 100%. I have the same complaint about the rack design.
Same here… next time I go shopping for a dishwasher I am going to lug my dishes with me to see if they will fit!
It washes really good and it's reliable, bit I agree, the design could of been better
Still would buy the same because it gets the job done well and it's bosch, but would like the next one to be better (in a couple of years that is)
Same here. I liked my kitchenaid racks better
Bought our Bosch in March of this year; one of the tines has rusted and broken off. Called Customer support and sent her a picture; she suggested it was my fault for loading the dishes "incorrectly", but did agree "this one time" to send out a new lower dish rack. To be clear, the customer service representative was very respectful and kind, so not complaining about her at all. It seems that what everyone is saying below is accurate... the tines on the right side are angled and very close together and not much fits there at all! It does clean well though.
There were very few instructions in the manual that came with the dishwasher. The first week of owning this 700 series I was ready to take it back. So I think this video has been helpful. It is very frustrating how it loads I don’t like that design at all.
Hello, thank you for reaching out. We're sorry to hear about the trouble you had with your dishwasher. For your convenience, a full owners manual is available on our website, and our Customer Support team is happy to answer any questions you may have. Connect with us at 800-944-2904. Thank you.
We purchased our Bosch 300 series in 2020. It cleans so much better than our previous non-Bosch dishwasher. But...I really struggle, even two years later, with loading the darned thing. Perhaps it is because our dishes are stoneware and don't fit in the tines as well? The tines seem to be angled awkwardly and some are spaced too far apart and others too close together. We took the silverware third drawer out which helps, and we switched out our silverware caddy from the previous dishwasher which we like better. It is quiet. I love that plasticware can be put on any level without melting. And excellent cleaning!
Hi Jan, thank you for this feedback. We've passed this to our design teams for their review and consideration. Thank you!
@BoschHomeAppliancesNAmerica this has been going on from 2 years 😂. Still the same problem for series 6.
Agree with the loading problems.I have no idea why it was designed that way
Hi Stephen, thanks for reaching out. We’re sorry to hear of your disappointment with the rack designs. The following link will help provide tips on how to maximize the loading space of your dishwasher: bit.ly/3ZKucSG. If you have additional questions, please contact customer service at 800-944-2904 for real-time assistance.
We bought our 500 series a few months ago and it's done a pretty good job at cleaning. My peeve is the rack design, it's terrible. The middle rack left side is perfect for cups and mugs, but the second area over is so narrow nothing fits in there... it would be better to have two wide cup/mug racks. Also I find the lower rack area for plates is great but the angle of the holders near the door are a bit useless unless you have thin bowels. Anyway I'm sure there was a lot of research done for the design but I find the design in past dishwashers much much better.
Hi Vinny, thanks for reaching out. We’re sorry to hear of your disappointment with the rack designs. The following link provides tips on how to maximize the loading space of your dishwasher bit.ly/38kMMXS. If you have any additional questions, please contact our 24/7 customer service team at 800-944-2904.
I have the exact same problems. The rack design is terrible, upper and lower. I found this video because I was trying to figure out if there is some sort of trick to loading that I don't understand.
@@BoschHomeAppliancesNAmerica The video shows that there are 5 glasses/mugs on the upper left rack, there needs to be another wider rack for more glasses/mugs. It's a terrible design.
Hi Launie, thank you for this feedback. We're sorry to hear about your disappointment with the rack design. We've forwarded your comments to our design team for their review and consideration.
@@BoschHomeAppliancesNAmerica Maybe Bosch can send out new racks once they're inevitably re-designed.
Ya I am very unhappy with my Bosch on that loading part. It's very odd, everything is set as angle, so glass can cups won't hold right. My old Whirlpool was great for that, the spiles were long and would allow glass to hold right and not fall.
Do they have different sort of dish in Germany than US?
Hi Signe, we are sorry to hear that you are unhappy with your dishwashers loading area. We would invite you to visit the following link for tips on maximizing your dishwasher's loading area: spkl.io/60534mASz
I agree with everyone else, hopefully this gets redesigned and can be bought as an option. I’ve never used a dishwasher that has so much yet so little space
Why are the rows of tines on the bottom rack offset, so something long like a half sheet pan doesn’t fit? Insane!
I bought 500 series a month ago. The middle rack is really problematic. Especially right hand side. Whoever designed the new cup shelf needs to be forced to use that shelf everyday until they will recognize how bad the design is. You can put the stem glasses only in every other slot, limiting it to 4 glasses. Unless they are narrow flute glasses, then you can put 6. The tines are not lined up with the notches for stem glasses which makes it actually impossible to use the shelves. I did not have this issue with previous dishwasher. Is there anyway I can order cup shelves like ones in the video?
Hi Giedrius, thanks for reaching out. We're sorry to hear that the middle rack has been problematic for you. Your feedback is valuable to us and will be shared with the appropriate groups as Bosch is committed to continuously improving our products, services, and overall customer experience. The following link includes a video with tips on maximizing the dishwasher's loading space: ua-cam.com/video/v8lwDWJc-CQ/v-deo.html. The only cup shelves available for your model are the ones you currently have. We apologize for any inconvenience this may cause. Please feel free to contact our customer care team at 1-800-944-2904 for real-time support if further assistance is needed. Thank you.
OMG!! I HATE my Bosch 100 series!! So glad to see that everyone else wonders how anyone thought these racks were designed well! Insult to injury is that I made the mistake of buying the model that does not dry. Never dreamed that would equate to it STINKS. I prop it open as soon as it's done washing, but doesn't really help. Between the smell and the incredibly illogical rack design I have decided to replace a 1 yr old, fully functional (in Bosch's opinion) appliance. That's how much I hate it! Having trouble deciding what brand to buy as Consumer Reports' ratings are predominately Bosch (clearly they don't score based on logical and convenient loading!). My old GE Profile was great for 15 years so that may be what I get despite the low CR rating!
I just purchased a Bosch 800 and saw this vid originally linked on the Bosch home page. The vid actually is quite useful, even though I must have loaded at least 20 various dishwasher brands over time (my own or airbnbs). I mostly used logical thinking. It’s amazing though I am still picking up some things after decades. The dark blue times are movable… seems obvious once you know it. Put deep bowls sideways isn’t really a logical way of doing things. I’ll try it though.
At the end of the cycle my dishwasher is still full of water drops on the racks and in the door… so not exactly perfectly dry dishes. Some water adheres to plastic dishes and some coffee cups, no matter what angle I put them in. The door doesn’t want to stay open, I have to jam a rubber spoon between the door and the dishwasher so residual steam can escape when the cycle is done. (I’m mostly using the auto cycle). Dishes are super clean, no argument there.
About it being quiet… I’m mystified. It’s rated 42 dB, my previous Whirlpool, which came with our new house, was rated 50. I can hear the Bosh across the room. The Whirlpool was quieter.
I traded in my perfectly well functioning Whirlpool because it wasn’t quiet enough, and because it wasn’t drying my dishes very well. So did I just spend $1300 for a pretty looking dishwasher that matches my kitchen better, but has the same foibles my old one did?
Hi, thanks for reaching out. We're sorry to hear this has been your experience. Please know that your feedback is very important to us and will be shared with the appropriate teams for additional consideration. Your dishwasher is designed to dry using the PureDry® condensation drying system. This is an energy-efficient, closed-drying system that does not pull in outside air or use an exposed heating element. This process works by heating the dishes with hot water during the final rinse. The cooler stainless steel pulls moisture from the dishes. The inside of the unit will be wet at the end of the cycle, but the dishes should be dry. It's important to note that plastics don’t retain heat as well as other dishware materials and don’t dry as well. To improve drying results, we recommend turning on the Intensive Drying feature. For any product-related inquiries or support, please contact Bosch Customer Care at 800-944-2904 for real-time assistance.
The angled tines of the bottom rack suck! Straight tines are better/easier to load. I’ve had my new Bosch for a few months now, and it’s still a struggle to figure out how best to load the bottom rack. I wish I could just replace the bottom rack with one with straight tines, not angled.
Hi A H, We apologize this has been your experience and appreciate you bringing it to our attention. The following link provides tips for loading: www.bosch-home.com/us/experience-bosch/tips-and-tricks/all-articles/how-to-load-your-bosch-dishwasher. If you require additional assistance, please call our Customer Care team at 1-800-944-2904.
I wish I had read the reviews before I replaced my old Bosch. I would not have purchased this new one as the rack design is absmyal. I can't imagine it was tested by everyday users.
Hi Ann, thank you for your feedback. We're sorry to hear about your disappointment and we've forwarded your comments to our design team for their review and consideration. Please contact us with any service needs. Thank you!
Hi how do you keep the utensil holder on top rack from falling down?
I have the same question. What the heck is this for, anyway? I want to have it up all the time. Might just glue it with a bit of waterproof superglue.
@JanTucker they replaced mine for free
Whats the name of the song used?
I had a Bosch dishwasher about 20 years ago, had to leave it when I moved. There was one feature that I don't see, maybe I missed it? The middle rack comes out completely and the water feed uses a spray head instead. I used it to wash very big and tall pots that would not fit with a middle rack inserted. Can I still do that with today's model? Which ones?
Thank you for your interest in our products. We offer a rack adjustability system called Rackmatic® for many of our dishwashers. This system allows you to customize the height of the second row up or down to accommodate taller items in either rack.
:44 "always load dishes at an inward angle". The center ones are all angled with dirty side up.
But where do you put bowls? This dishwasher seems like it was designed without any place to put soup/cereal bowls
What about frying pans?
How do the bowls get clean when they are overlapped like that?
The undersides are still exposed, that's how.
Just got my first dishwasher and Bosch had such good review I decided on Bosch. I got the 500 series because of the door opening and it hopefully drying better. Turns out it is turned off when you get it and the dished dried perfect but I turned it on anyway lol. ONE THING in the book it says to put big things on right side like the cookie pan you have on left because of a vent there. Not sure if that is important but I had to read manual because never had dishwasher. Your manual is not as good as your dishwasher good thing you don't make manual because this one stinks. (that is why I am watching these videos. )
Hi Diane, thanks for your feedback and we're sorry to hear that you're experiencing issues with your dishwasher. We think the following link may also help: www.bosch-home.com/us/owner-support/get-support/support-dishwashers. If you have any additional questions, feel free to contact our 24/7 customer support team at 800-944-2904.
I had the same thought re blocking the vent on the left side
This video demonstrates why the 500 racks are horrid. It requires dishes lean up against each other. This chips and scratches dishes.
Hi Thomas, thank you for your feedback. We're sorry to hear about your disappointment with the rack design and have forwarded this to our team for their review and consideration. Thank you.
One thing I don't understand is why on the top utility/utensil rack, where we put the spoons, there's a light gray row of little tines that are not fixed. .
One end of it can either be snapped into the top unit between the fixed, darker gray tines that hold the spoons, or the whole row can be detached from that same end.
When it's detached, it lowers straight down and interferes with the rack of dishes below it. We always want to keep it up, but it keeps falling down, and we have to constantly put it back. We're thinking about gluing it in with waterproof superglue so it will stay put.
What was this little row of tines meant to do? Why isn't it just permanently fixed?
I find the lower rack is ok, but the middle one is terrible for our glassware. Our old Bosch (circa 2000) was much better. We did bring plates and bowls to the store, but didn’t think to bring glasses. This is a benchmark, probably going to return it. (Actually we just bought two).
All #Bosch Dishwashers are Top Rated with many features not available in other Dishwashers within the same price range.
My boshe is not cleaning well. It’s brand new. Dishes have almost a rust residue stain on my white Correl dishes. I have to magic eraser it off. There is a greasy residue on the back wall and the inner tub doesn’t look clean when cycle is done. We’ve pulled it out to make sure a line is t kinked. When I take the filter basket out to clean it between loads there is some times water still in that hole. Anyone have any ideas??
Are you using the rinse aid? That might help a bit
How to change wash settings
bosch! Can the dishwasher take 2 or more loads in a hour? Cake tins and etc 💦
Hi, thank you for reaching out. The quickest complete cycle available from Bosch is our Speed60 cycle, which will rinse, wash and dry a load of dishes in 60 minutes. Thank you for your interest!
@BoschHomeAppliancesUSA Thanks for the reply bosch! Unfortunately this does not satisfy me. Do you have a dishwasher that takes 2 loads at the same time? Like a twin drawer system for pie tins and etc.
While we are easily able to clean pie tins, pots, pans etc...Bosch does not manufacture dishwashers that utilize a drawer setup.
@@BoschHomeAppliancesNAmericaFYI this is not accurate, not sure why you’re saying that. Speed 60 take my about an hour and a half, it even says so on the app used with the device.
I can’t stand the utensil basket in the Bosch 500 Wish there is a better after market option, besides buying the same thing .
After 1 month with my Bosch SHEM3AY52N I wish I had my old Kenmore back. My bowls do not fit in the lower rack - the tines are too close together, often for my plates too. I can only fit about half as many dishes in the Bosch as I could in my old one. The silverware is covered with a dirty film even using the long cycle. Since I live alone, I used to run my dishwasher about every 5-6 days. That is impossible because it SMELLS MOLDY - even empty. Wiping down the interior walls and bailing out the sump after each load Shoud NOT be necessary! But it is! I thought Bosch made excellent products - this isn't even acceptable.😠
Hi Mary, we appreciate you letting us know about your experience. We’re very sorry to hear that your Bosch dishwasher has not met your expectations. Your feedback is valuable to us and will be shared with the appropriate teams as we’re committed to continuous improvement. The following link provides tips for maximizing your dishwasher's loading space: bit.ly/38kMMXS. Troubleshooting steps for the unsatisfactory cleaning performance and odor problem can be found in the Use & Care manual, available here: media3.bosch-home.com/Documents/9001557452_A.pdf. Your dishwasher is designed to dry using PureDry® condensation drying. This is an energy-efficient, closed drying system that does not pull in outside air or use an exposed heating element. It works by heating the dishes with hot water during the final rinse. The cool stainless steel pulls moisture from the dishes. As a result, it's normal for the unit's interior to be wet at the end of the cycle, but the dishes should be dry. For more information about this process, please visit the following link: www.bosch-home.com/us/experience-bosch/puredry. It's also normal for water to remain in the sump after the cycle is complete, so there's no need to remove it. If you have questions or need assistance, feel free to connect with our customer care team at 1-800-944-2904. Thank you.
No one at this company has ever seen a bowl before, much less loaded one in a dishwasher. So disappointed in this dishwasher and wish nightly k hadn’t picked it. I will hate this brand til my end days.
Itd brttervto hand wash them
Can I use my old LG racks in my Bosch dishwasher. Absolutely, positively the most terrible racks ever. Not designed for humans. We are two people who because of the ridiculously designed Bosh racks run our dishwasher every two days. For real. Stay away from this dishwasher until they fix their racks.
The rack design of this dishwasher is absolutely preposterous. Loading should be intuitive and straightforward - this is not. Even the video is convoluted and dragged-out. Why could I not have simply looked at a couple of schematics to understand the general loading pattern? This entire dishwasher seems to have been designed by an algorithm and had zero human feedback.
Loading is a nightmare. No clear definition where anything should go.
You're at the top of the tree if you're here right now.
Blade down for safety?? I don't let kids using the machine, so I know how to pull a knife blade up, which in fact is what I do to save the blade.
That "No pre rinse" is 100% a lie. My brand new Bosch $1200 Dishwasher requires you to pre wash your dish or you will have dirty dishes. Period!
Hi BobbyM, thanks for your feedback. We're sorry to hear this has been your experience. Bosch recommends scraping food off the dishware but no pre-rinsing is necessary. This is because detergent needs small food debris to cling to in order to work properly. If you're experiencing unsatisfactory cleaning results, please reach out to Customer Care at 800-944-2904 for real-time support. Our team would be happy to provide real-time troubleshooting assistance and determine if service is needed. Thank you.
@@BoschHomeAppliancesNAmerica We've just learned that every thing must be rinsed and wiped down with a sponge before you put it in the dishwasher. Plus loading like you show does not work as you must put at least three spots on the rack between plates or bowl because they will just lean on top of each other. Forget putting a sauce pan or anything like that, they always come out kind of dirty. Not happy, would never recommend but we're stuck with it. That's life.
Hi BobbyM, thanks for reaching back out. Again, we're so sorry to hear about your disappointment with your dishwasher. Please know that your feedback is valuable to us and will be shared with the appropriate parties for further review. At Bosch, we aim to continually improve our products and services, and your input is essential to this process. The following link provides troubleshooting tips for unsatisfactory cleaning results: www.bosch-home.com/us/owner-support/get-support/support-selfhelp-dishwasher-not-cleaning. You can find suggestions on how to maximize the loading space of your dishwasher here: bit.ly/38kMMXS. If further assistance is needed, feel free to contact Customer Support at 800-944-2904 for real-time support or email BoschCare@bshg.com. We’d be happy to help. Thank you.
So how to load plates? Kinda useless video
Your lazy doing dishes its a part of housekeeping
Isn't it true that while Bosch dishwashers are well made, they are designed for smaller EUROPEAN DISHES - that's why Bosch dishwashers are so hard to load here in the US. A friend of mine, who worked in an appliance store for 20 years as a manager, clued me in to that little known fact. I moved into a house a year ago that has a Bosch and I still struggle with it. I have watched 3 other videos today about loading their dishwashers and nothing has seemed really helpful.
Hi Paul, we apologize that you are having trouble loading your dishwasher and appreciate your feedback. Your Care and Use manual is the most detailed source of information on how to properly load the dishwasher. Should you have other questions or if you need additional assistance please contact us by emailing BoschCare@bshg.com and a member of our team will respond in turn. Thank you.
That's an interesting point, but I've been looking at European dishes (and also have the same problems with loading) and they don't *seem* to be any differently sized than US dishes. I was hoping to get smaller plates, etc., through EU stores but they're the same dimensions, as far as I can tell.
Yes, I finally just replaced my dinner plates with salad plates and my cereal and soup bowls with mildly indented spaghetti bowls just so that I don't have to wash a load of dishes every day.