Convotherm mini combi ovens at M&S Food - a success story

Discover how M&S, one of the UK’s top retail department stores with strong reputation in food, is using the Convotherm mini combi oven, our fully-fledged compact combi oven, to deliver consistently high volume and high-quality hot snacks in their food to go counters and cafes.
Chris Dale, Hot Food to Go and Counters Operations Manager for M&S, is interviewed at the M&S White Rose Store in Leeds, the first of the ex-Debenhams conversion stores. He explains the hospitality set-up in this store: in the food hall they offer hot food to go which can be eaten immediately, on the way home or at home. There is also a standard café, in a new format with digital order screens, allowing customers to take a break during their shopping experience.
In this video we learn how the Convotherm mini combi oven helps them to enhance the overall retail experience they offer customers, delivering quick, convenient, fresh, hot and versatile menus from both outlets.
Learn how the mini combi oven keeps food fresh for up to two hours and how easy it is to use: operated at the touch of a button and picture led. Discover how they are using 2in1 stacking to fully optimise their equipment. Thanks to double stacked ovens that use a single control panel, this means that just one person can operate both ovens, avoiding overcrowding in a small space, and helping to reduce the workload on staff for greater efficiency. It also means that different foods such as pies and hot wraps can be cooked at the same time. With double capacity, volume and speed are assured.
M&S highly rate the support they receive from Convotherm, in terms of training on using the equipment, on kitchen design, layouts and workflows, but also in building the menus to achieve the best results. Chris describes the equipment as the backbone of the operation and believes that the solutions Convotherm has provided are absolutely fit-for-purpose.
When it comes to cleaning, his team is delighted with the unique hand shower that the mini offers, allowing operators to quickly remove any spillages and avoid carbon burn on the bottom of the oven. Automatic contactless cleaning is also a very welcome feature, avoiding the need for gloves and speeding up the tasks that no member of staff enjoys!
Finally, discover how the M&S team are making use of the many accessories available, with an accessory for every food type to assure the finish quality. They also use the trolley in the most versatile way - it not only transports products but is also used for storage and as a mobile preparation station.
The mini has really helped M&S to elevate their hot snack offer, helping to match the retail experience with quality food that reflects the M&S brand.
Why not come and enjoy the convenience and deliciousness of hot snacks at a M&S café near you, prepared in the Convotherm mini. With over 1,000 stores in the UK and across 70 markets globally, we hope to see you soon!
Discover:
The Convotherm mini combi oven: www.convotherm...
Cleaning Mangement: www.convotherm...
Quality Management: www.convotherm...
KitchenConnect®: www.convotherm...
Recipes Around the World: culinary.convo...
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[@30chrismuc]

got a mini mobile for my home...absolutely great...