I'm notoriously shy, and have been since middle school. Working the front line jobs in IT (i.e. Help Desk/Desktop Support) have helped me to be able to better deal with people. My main interest lies in networking, and am currently studying for the CCST (Cisco Certified Support Technician) certification, to be followed by the CCNA. Thank you for your channel, from one Chicagoan (born and raised, now living in Connecticut) to another!
Oh I see same here 🙈 at work I'm really an introvert and you're right you'll develop your people skills dealing with people all the time in IT. Goodluck on your CCST and CCNA soon. Are you doing the training online or in person? Oh nice another Chicagoan!!
@@EastCharmer I'm self-studying (book, videos), and will be buying Kevin Wallace's CCST training course off Udemy for $19.99. What area in Chicago do you live on? I grew up on the Northwest Side, in the Bucktown area, by Logan Square.
@@DaveITGuy I currently work as a network support technician and I can say that becoming certified in CCST Networking It's a great choice before going for CCNA. Last month I passed the CCST and it certainly has many necessary concepts and creates a much more prepared base to pass the CCNA. It is considered an easy exam and with the free Cisco SkillsForAll (Network Technician Career Path) course you can pass the exam. Starting now to study for the CCNA. Good luck for you exam!
@@DaveITGuy Got my CCST back in march. Did way better than i expected. Been studying for the CCNA since and let me tell you, its a night and day difference. CCST is not even a fraction of the material that is covered in the CCNA. Not to discourage anyone but just fyi. I'll be taking my CCNA exam before the end of this month.
Success in any field, including IT, depends on diverse individual strengths and skills, not a single, gender-based trait. It's important to value the unique contributions of each individual without resorting to potentially biased generalizations. thank you for sharing...
A great thing about IT is solving practical problems and helping others, there is job satisfaction in that. I really liked what you said about 'micro-management' where you have to log all your activities and the time taken on every task. Wow that is something you could write a whole book on. It is a terrible form of abuse of the employee and needs to be stamped out, its great to identify it and name it at the earliest stage.
Indeed!! I agree with what you said. It really feels fulfilling when you've helped someone, and they appreciate your efforts as well. Yeah micromanagement is really bad for employees. I've seen a lot of my coworkers quit because of this. Oh I would also like to add that it's absolutely draining for people being micromanaged because what usually happens is they always point out those little thing that you didn't do but you wouldn't hear that they appreciate everything else that you've done.
@@EastCharmer So good to hear someone say this ! That is exactly what happens, I have seen it. You may write thousands of lines of code and make it all work, then the micro-manager e-mails you about 1 line of code they didn't like. Hope you have a great IT career. It is a great field, I was a programmer back in the day. I also took A+, N+, and CCNA along the way just for a challenge. I loved to build my own systems. Made a lot of friends in IT too, and travelled, I have good memories, lot of nice people work in this industry. Its practical and its real but its pretty cool too. There was great banter with all the software engineers - we had a few women engineers too. I became a Bitcoiner, am semi-retired now. Thanks for sharing these interesting videos. Good luck and blessings to you.
Thanks so much taking the time to make these videos. They are very informative. This is invaluable for building confidence for a person making the leap into IT. Thanks so much for sharing. Your the best.
I am now making the change to IT. I went to school back in 2002, since then I have repaired dozens of machines over the years. It was like a hobby for all that time. For 35 years I had a really good job with benefits so I didn't bother switch to a computer job. Now I have moved on. I am ready for a change I want to rise to my potential. It's kind of scary and overwhelming but I know it's time. I have subscribed to your channel, I will follow your wonderful advice and videos. Thank you so much for taking the time and effort to help others. You are a angel. Take care
6:09 I would disagree with the minimal I would recommend more memory because the reason is VM's if your using it to learn on your going to have multi VM's running at once and 16GB of ram I feel is really pushing it... I would say is to upgrade it to 32GB and maybe 1Tb HD 500 is fine but would be sorta fill up... you can always upgrade HD later on and use Rescuezilla to clone it.. little extra steps but it can be done just remember secure boot or you will have problems writing MBR table
Hi ! How show homelabs on a resume ? For dev is more easy with a portfolio but for IT Support, i'm not sure to do it. 🤔 Maybe creating a website ? A blog ?
Can you please give us the top 20 and resolutions asked in the 1st line support , as I’m starting a new career and want to be a step ahead . Thank you for all your content
I'm glad that you like the content! Yes! I've started compiling the common issues and error messages we encounter at work so that video will be posted soon.
Hello there! You're very welcome!! Hhhmm I would say learn the skills first. You should learn computer basics of course(hardware and software) and master troubleshooting techniques (learn troubleshooting commands and event logs) You can practice troubleshooting from your very own computer. Also, building home labs will help as well. Learn how to build Windows Server, Active Directory, DNS. If you can, try to get a certification like CompTIA A+ for the fundamentals. Also check out for some volunteer opportunities that's computer related. Also connect with people who are in the industry as well.
Learn how to "google", literally.. for any non physical issues, ie software.. you just type the exact error message in the searchbox, someone somewhere, already ask the same thing and someone provided an answer... same thing for how-to's, if you're in IT, someone will ask you how to color a cell in Excel.. if you dont know the answer. you just google that same question and find the answer.. then relay that same answer.. the person you just helped will now think you're an IT guru.. lol. the more you do it (practice) the more you learn and do yourself without searching. Just read up the Troubleshooting Methodology.. theres like 6 or 7 steps usually, but anyone can learn it.
What distro of Linux do you want to learn? Personally, I like Mint. It works similarly to Win7 and is very easy to work with. With Linux Mint, it's based off Ubuntu, so you can use the same coding with it. I personally don't like Ubuntu's GUI. One thing about Linux is it's very intuitive and will directly point you to what is wrong most of the time. For example, it will tell you 'I have trouble reading file yyyy,' so now you have to figure out why it's having trouble reading it. With Windows, it says 'We found a problem,' but refuses to tell you what the problem is or what it found, so you have to find secret programs and stuff to do your job. FYI, I don't know if you know this, but Windows has 4 or 5 different account types. Hmm, you might think, 'What are the 4 or 5 different types?' Quiz your coworkers, and I'm betting they'll fail. The accounts are as follows: guest, user, admin, system admin, system. I'm willing to bet no one says anything about the system user account. It does exist; it is also known as the GOD user.
I also have a question and would like to if you discuss in your next video. Question: How we move ourself from IT Support to next level job in IT such as: Sys admin, Network Engineer, Data Center or Infrastructure VMWare kind of stuff?
You're welcome! Glad you liked the video! My current title is Broadcast IT Specialist. My previous titles were IT Associate and IT Analyst so I guess it dependa on the company
That is interesting, never heard of Broadcast IT Specialist before. Would you say you are doing the same things over time but just differnt job titles?
@@jamesevans6406 I think they call it Broadcast because of the industry I wok in but it's the same role. I never heard of it when I was recruited for the job too. hhmm not really. I've been doing different things depending on the industry too. When I worked for a tech company, I was doing way more advanced things like firewall, networking,managing linux machines, virtualization and data center work. But yeah over time it feels like I need to level up now
@@EastCharmer im a school tech now but i would love to do those things like networking, firewall, Linux. What do you recommend I do to get hands on experience?
@jamesevans6406 oh I seem i recommend that you get some training with those skills. There's a lot of free courses and training online. Check out EDX. I'm doing training there too. Then build home labs. You can spin up VMs then install linux there and practice linux commands, for example.
Thank you so much on your channel ma'am. I learned a lot since in the field of IT. Can I ask how to get CompTIA A+ Certificate and how much it cost when taking it. I am planning to take and I don't have any idea about it.
Hi my name is jatin and I like your video. I am working as IT Admin but wanted to shift into the networking field. So would I consider as a fresher if not then how to apply for networking? Because in the networking field a company needs experienced person for more than 5 years experience holder but I've no idea about it...
Hi there!!! How much networking experience do you currently have and gained from your IT Admin job? You might wanna start with a networking cert too like CompTIA A+ to really have all the fundamental knowledge and skills then keep practicing some homelabs. In Networking, it's really important that you understand the OSI model and how the devices and protocols work.
Hi! For IT, you don't necessary need a degree. I've worked with a lot of people having no degree in IT. I strongly recommend having certifications and working on the technical and soft skills.
hhmmm yeah it would really help if you have fundamentals with how servers work and also a bit of basic networking as well. as the cloud is composed of different servers
@Travellandmore if you want, you can join our discord server. There's a lot of people there with different tech backgrounds that can also help and that's where we post all the resources that are helpful in studying
I'm notoriously shy, and have been since middle school. Working the front line jobs in IT (i.e. Help Desk/Desktop Support) have helped me to be able to better deal with people. My main interest lies in networking, and am currently studying for the CCST (Cisco Certified Support Technician) certification, to be followed by the CCNA. Thank you for your channel, from one Chicagoan (born and raised, now living in Connecticut) to another!
Oh I see same here 🙈 at work I'm really an introvert and you're right you'll develop your people skills dealing with people all the time in IT. Goodluck on your CCST and CCNA soon. Are you doing the training online or in person? Oh nice another Chicagoan!!
@@EastCharmer I'm self-studying (book, videos), and will be buying Kevin Wallace's CCST training course off Udemy for $19.99.
What area in Chicago do you live on? I grew up on the Northwest Side, in the Bucktown area, by Logan Square.
@@DaveITGuy
I currently work as a network support technician and I can say that becoming certified in CCST Networking
It's a great choice before going for CCNA. Last month I passed the CCST and it certainly has many necessary concepts and creates a much more prepared base to pass the CCNA. It is considered an easy exam and with the free Cisco SkillsForAll (Network Technician Career Path) course you can pass the exam. Starting now to study for the CCNA. Good luck for you exam!
@@DaveITGuy Got my CCST back in march. Did way better than i expected. Been studying for the CCNA since and let me tell you, its a night and day difference. CCST is not even a fraction of the material that is covered in the CCNA. Not to discourage anyone but just fyi. I'll be taking my CCNA exam before the end of this month.
@@magnificent_gaming Good luck!
Success in any field, including IT, depends on diverse individual strengths and skills, not a single, gender-based trait. It's important to value the unique contributions of each individual without resorting to potentially biased generalizations. thank you for sharing...
Watching your videos, and it helps me to found the Job in IT market.
Really appreciate of what you doing.
Thank you so much!! I also appreciate the nice comments as well and goodluck on the job search
A great thing about IT is solving practical problems and helping others, there is job satisfaction in that. I really liked what you said about 'micro-management' where you have to log all your activities and the time taken on every task. Wow that is something you could write a whole book on. It is a terrible form of abuse of the employee and needs to be stamped out, its great to identify it and name it at the earliest stage.
Indeed!! I agree with what you said. It really feels fulfilling when you've helped someone, and they appreciate your efforts as well. Yeah micromanagement is really bad for employees. I've seen a lot of my coworkers quit because of this. Oh I would also like to add that it's absolutely draining for people being micromanaged because what usually happens is they always point out those little thing that you didn't do but you wouldn't hear that they appreciate everything else that you've done.
@@EastCharmer So good to hear someone say this ! That is exactly what happens, I have seen it. You may write thousands of lines of code and make it all work, then the micro-manager e-mails you about 1 line of code they didn't like. Hope you have a great IT career. It is a great field, I was a programmer back in the day. I also took A+, N+, and CCNA along the way just for a challenge. I loved to build my own systems. Made a lot of friends in IT too, and travelled, I have good memories, lot of nice people work in this industry. Its practical and its real but its pretty cool too. There was great banter with all the software engineers - we had a few women engineers too. I became a Bitcoiner, am semi-retired now. Thanks for sharing these interesting videos. Good luck and blessings to you.
Thanks so much taking the time to make these videos. They are very informative. This is invaluable for building confidence for a person making the leap into IT. Thanks so much for sharing. Your the best.
You're welcome!! Glad it was helpful! I'm really happy to share these resources
I am now making the change to IT. I went to school back in 2002, since then I have repaired dozens of machines over the years. It was like a hobby for all that time. For 35 years I had a really good job with benefits so I didn't bother switch to a computer job. Now I have moved on. I am ready for a change I want to rise to my potential. It's kind of scary and overwhelming but I know it's time. I have subscribed to your channel, I will follow your wonderful advice and videos. Thank you so much for taking the time and effort to help others. You are a angel. Take care
Hello Louis i do have have finished comp tia classes. I currently work as a tech at snap and install. Im currently in a NetWork course.
6:09 I would disagree with the minimal I would recommend more memory because the reason is VM's if your using it to learn on your going to have multi VM's running at once and 16GB of ram I feel is really pushing it... I would say is to upgrade it to 32GB and maybe 1Tb HD 500 is fine but would be sorta fill up... you can always upgrade HD later on and use Rescuezilla to clone it.. little extra steps but it can be done just remember secure boot or you will have problems writing MBR table
Hi ! How show homelabs on a resume ? For dev is more easy with a portfolio but for IT Support, i'm not sure to do it. 🤔 Maybe creating a website ? A blog ?
Can you please give us the top 20 and resolutions asked in the 1st line support , as I’m starting a new career and want to be a step ahead . Thank you for all your content
I'm glad that you like the content! Yes! I've started compiling the common issues and error messages we encounter at work so that video will be posted soon.
Thank you so much for your channel!:) How can I get a job in IT even if I barely have any IT related experience?
Hello there! You're very welcome!! Hhhmm I would say learn the skills first. You should learn computer basics of course(hardware and software) and master troubleshooting techniques (learn troubleshooting commands and event logs) You can practice troubleshooting from your very own computer. Also, building home labs will help as well. Learn how to build Windows Server, Active Directory, DNS. If you can, try to get a certification like CompTIA A+ for the fundamentals. Also check out for some volunteer opportunities that's computer related. Also connect with people who are in the industry as well.
Learn how to "google", literally.. for any non physical issues, ie software.. you just type the exact error message in the searchbox, someone somewhere, already ask the same thing and someone provided an answer... same thing for how-to's, if you're in IT, someone will ask you how to color a cell in Excel.. if you dont know the answer. you just google that same question and find the answer.. then relay that same answer.. the person you just helped will now think you're an IT guru.. lol. the more you do it (practice) the more you learn and do yourself without searching. Just read up the Troubleshooting Methodology.. theres like 6 or 7 steps usually, but anyone can learn it.
What distro of Linux do you want to learn? Personally, I like Mint. It works similarly to Win7 and is very easy to work with. With Linux Mint, it's based off Ubuntu, so you can use the same coding with it. I personally don't like Ubuntu's GUI. One thing about Linux is it's very intuitive and will directly point you to what is wrong most of the time. For example, it will tell you 'I have trouble reading file yyyy,' so now you have to figure out why it's having trouble reading it. With Windows, it says 'We found a problem,' but refuses to tell you what the problem is or what it found, so you have to find secret programs and stuff to do your job. FYI, I don't know if you know this, but Windows has 4 or 5 different account types. Hmm, you might think, 'What are the 4 or 5 different types?' Quiz your coworkers, and I'm betting they'll fail. The accounts are as follows: guest, user, admin, system admin, system. I'm willing to bet no one says anything about the system user account. It does exist; it is also known as the GOD user.
I also have a question and would like to if you discuss in your next video.
Question: How we move ourself from IT Support to next level job in IT such as: Sys admin, Network Engineer, Data Center or Infrastructure VMWare kind of stuff?
Ok great question! I'll do my best to discuss that on my next video
@@EastCharmer thanks
Can you share more about dressing in IT roles and day to day duties job titles and pay?
Yes I think I can make a video about that!
Thankyou very much and courage
You're very welcome!
Thanks for the video. What is your job title?
You're welcome! Glad you liked the video! My current title is Broadcast IT Specialist. My previous titles were IT Associate and IT Analyst so I guess it dependa on the company
That is interesting, never heard of Broadcast IT Specialist before. Would you say you are doing the same things over time but just differnt job titles?
@@jamesevans6406 I think they call it Broadcast because of the industry I wok in but it's the same role. I never heard of it when I was recruited for the job too. hhmm not really. I've been doing different things depending on the industry too. When I worked for a tech company, I was doing way more advanced things like firewall, networking,managing linux machines, virtualization and data center work. But yeah over time it feels like I need to level up now
@@EastCharmer im a school tech now but i would love to do those things like networking, firewall, Linux. What do you recommend I do to get hands on experience?
@jamesevans6406 oh I seem i recommend that you get some training with those skills. There's a lot of free courses and training online. Check out EDX. I'm doing training there too. Then build home labs. You can spin up VMs then install linux there and practice linux commands, for example.
Thank you so much on your channel ma'am. I learned a lot since in the field of IT. Can I ask how to get CompTIA A+ Certificate and how much it cost when taking it. I am planning to take and I don't have any idea about it.
Great work
Thank you so much 😀
Hi my name is jatin and I like your video. I am working as IT Admin but wanted to shift into the networking field. So would I consider as a fresher if not then how to apply for networking? Because in the networking field a company needs experienced person for more than 5 years experience holder but I've no idea about it...
Hi there!!! How much networking experience do you currently have and gained from your IT Admin job? You might wanna start with a networking cert too like CompTIA A+ to really have all the fundamental knowledge and skills then keep practicing some homelabs. In Networking, it's really important that you understand the OSI model and how the devices and protocols work.
Great video
Glad you enjoyed it!!
Hi,
Do you need college diploma and university degree? To get IT job or the certifications are enough? Thank you
Hi! For IT, you don't necessary need a degree. I've worked with a lot of people having no degree in IT. I strongly recommend having certifications and working on the technical and soft skills.
Thank you so much
are you filipina?
yup!
kmsta kabayan
Hi, before i study for cloud computing courses like AWS, do i have to study deep down about servers first?
hhmmm yeah it would really help if you have fundamentals with how servers work and also a bit of basic networking as well. as the cloud is composed of different servers
I don’t have any certificates..😢😢😢
Can you teach me plzzz
if you don't have the background yet you can start the fundamentals with A+
I know fundamental of basic troubleshooting.
But need more support get a good job and gain my skill can you help me ?
@Travellandmore if you want, you can join our discord server. There's a lot of people there with different tech backgrounds that can also help and that's where we post all the resources that are helpful in studying
Also checked
@@EastCharmerany virtually support threw remorte or team can pl support