How to fix ADF Document Feeder problem on HP Officejet 8710, 8715, 8720, 8730, 8740, 8600, 8610

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  • Опубліковано 10 вер 2024

КОМЕНТАРІ • 123

  • @janicehansen999
    @janicehansen999 Рік тому +5

    Hallelujah! It was such a simple fix. A nut had fallen inside the scanner feeder. Not sure where that nut came from, but all the HP Support articles never once mentioned opening the scanner feeder. I had no idea it could be opened so simply. Thank you! You saved me from having to run out and purchase a new printer.

    • @303electronics
      @303electronics  Рік тому +1

      Glad it helped! Thanks for sharing. Have a great weekend!

  • @user-gm2rf6yw8k
    @user-gm2rf6yw8k 2 роки тому +3

    Cleaned them and tested them with my finger to make sure they'll load the paper and it worked! thank you.

  • @shaunburke9839
    @shaunburke9839 9 місяців тому +2

    Wow, I threw one of these away already and bought another used one. About a month later the replacement printer did the same thing. I'm so glad that you did this video. It fixed my issue. I just wish I would've found your video before I tossed my orignal printer. Thanks so much, you are awesome and saved me more time and frustration!

    • @303electronics
      @303electronics  9 місяців тому

      Thank you for the feedback. I'm glad you got it fixed. Have a great day!

  • @CristianImbir
    @CristianImbir Рік тому +2

    You saved my printer today, with the last 10 seconds of your video. Cover was not properly closed, causing issuse scanning double sided. Once I closed it properly, it fixed the issues. Thank you!

  • @anniej1580
    @anniej1580 2 роки тому +2

    Thank you! This printer has been a nightmare. It is 3:00am and I am exhausted! Within one minute I took your suggestion and it fixed the problem. I CAN'T THANK YOU ENOUGH!!!!

  • @jansmiley4849
    @jansmiley4849 2 роки тому +5

    what a lifesaver you were for me today. I had an "emergency" scan issue and almost panicked when, suddenly, the document feeder wouldn't work. Your fix worked quickly and easily! Thank you!

    • @303electronics
      @303electronics  2 роки тому

      I'm glad to have helped you. Thanks for sharing. Have a great day!

  • @dutcur
    @dutcur Рік тому +2

    Thank you so much! When I wiped them, nothing came off. HOWEVER! It works now! It was pulling through 15 sheets at a time. Now it made it through a whole stack.

  • @renemorentin3235
    @renemorentin3235 3 роки тому +3

    Was going to go buy a new printer/scanner. I had wiped the rollers with a cloth and still nothing. Used the rubbing alcohol and AMAZING, the ADF is working! thank you so much!!!

    • @303electronics
      @303electronics  3 роки тому

      Glad you got it fixed! Thank you for the feedback! Have a great evening!

  • @fearless6947
    @fearless6947 16 годин тому

    Thank you, this works!!!. Use 70 rubbing alcohol and paper towel as mentioned. This is the best method imo. Spend a minute or 2 doing this and rub with a bit of pressure.

  • @63mchapman
    @63mchapman 4 роки тому +6

    The alcohol cleaning is JUST what my printer needed! The official HP video said to ONLY use water. But I thought heck, if I'm going to throw it away if this doesn't work, might as well use alcohol to clean it. Worked great! Thanks for the recommendation and the video.

    • @303electronics
      @303electronics  4 роки тому

      You're welcome. I don't know why they say not to use alcohol. Have been using it my printers and no complaints years later of rubber getting ruined or anything of such. Thank you for your feedback! Have a great day!

  • @SpaxzMan
    @SpaxzMan Рік тому +1

    This worked fantastic!! ADF scanner was outputting skewed pdf files. Used water on a Q-tip as per HP and it did not fix the Problem. Used what this Chap recommended in conjunction with a Q-tip and BOOM, it worked fantastic!!

    • @303electronics
      @303electronics  Рік тому +1

      That's awesome! I really appreciate your feedback. Have a great weekend!

  • @jaimeponte5832
    @jaimeponte5832 2 роки тому +1

    Thank you very much!!! I also had to review the assembling of the mechanism as it had one piece in the wrong place. My 14 year old scanner continues to work as good as new!!!

    • @303electronics
      @303electronics  2 роки тому

      That's great! Thank you so much for sharing. Have a great evening!

  • @awesomeemily
    @awesomeemily 2 роки тому +1

    You are a life saver. Thought I seriously was going to have to get a new printer. It works like a dream now

    • @303electronics
      @303electronics  2 роки тому

      Glad you fixed the printer. Thanks for sharing. Have a great weekend!

  • @meneguzzi1978
    @meneguzzi1978 3 роки тому +2

    This worked perfectly with the 8620 model. Thank you very much.

  • @ojtothemax
    @ojtothemax 2 роки тому +1

    Thanks a lot, nearly bought a new printer, but after cleaning it, it works well again ☺️!

  • @reginahicks6620
    @reginahicks6620 5 років тому +8

    Thank you soooo much for this video!! I have been having issues with my printer for a while and all I had to do is wipe down the roller like you said. You are the best!

    • @303electronics
      @303electronics  5 років тому

      Thank you. I'm glad I could help you. Have a great day!

  • @tammyea8325
    @tammyea8325 2 роки тому

    You just saved me from buying a new printer/scanner. Thank you so very much!!!

  • @daynaream9936
    @daynaream9936 2 місяці тому

    It would be soooo helpful if in your “printer repair and mantenamce” playlist, you make a playlist for HP, another playlist for Cannon and another for Epson, etc. And even better would be to clump together like printers, ie. All HP Photosmart. Maybe alphabetize groups in one manufacturer’s playlist. 189 videos is a lot to sort through when you need help.

  • @suzannemajorsdavis2430
    @suzannemajorsdavis2430 3 роки тому +3

    You are a lifesaver! Thanks for this simple solution that worked ASAP!

  • @davideisen143
    @davideisen143 4 роки тому +4

    Thank you so much - I was this close to replacing my printer!

    • @303electronics
      @303electronics  4 роки тому +1

      You're welcome! Thank you for your feedback. Glad this worked for you!

  • @Moshi980
    @Moshi980 3 роки тому +3

    Thank you so much for your help! All else failed and this really saved me when I really needed it. THANK YOU!

    • @303electronics
      @303electronics  3 роки тому

      You're welcome! I'm glad you got it taken care of! Have a great day!

  • @johnsmith-sw7ii
    @johnsmith-sw7ii 4 роки тому +4

    What if it clean and I still get an error code saying there is a jam?? This has happened many times before and then comes back on with no code?????????? Is it in the software????

  • @mmzavadil
    @mmzavadil 3 роки тому +2

    this vod just saved my life!!! thank u

  • @Komunist88
    @Komunist88 4 роки тому +3

    thank's comrade ! I safe my MFU from Utilization... Now it's work perfect !

  • @knickandchester
    @knickandchester 8 місяців тому

    Thank you. You just saved me $250!!!! Wahoo!!!!

  • @denisejones1624
    @denisejones1624 2 роки тому +1

    Thank you for this video. I was able to fix my printer

    • @303electronics
      @303electronics  2 роки тому

      Glad it helped! Thank you for the feedback. Have a wonderful day!

  • @DopeThreat
    @DopeThreat 2 роки тому +1

    Thank you very much! That was exactly the problem. Was literally going to pitch it. Cheers!

    • @303electronics
      @303electronics  2 роки тому

      You're welcome! I'm glad you got it fixed! Thank you very much for your feedback. Have a great day!

  • @dathpo
    @dathpo 5 місяців тому

    Thank you. Document feeder cleared!

    • @303electronics
      @303electronics  5 місяців тому

      Glad it helped. Thank you for the feedback.

  • @lauraelliott7441
    @lauraelliott7441 5 місяців тому

    Well, my HP OfficeJet 6958 All-in-One says it can't pick up the document but it is actually picking up the document and moving it through the printer. And, even when the document is all the way through, it keeps running. No copying takes place. If I put in 3 sheets of paper, it will pull through 2.5 of the sheets and I will have to open the ADF to remove the 3rd page that is sitting half way through the printer. No jam, just sitting there like the ADF times out. I'm stuck! All I can find are videos for printers that actually don't move paper through the system. My printer just says it's not moving the document when it actually is. Help!

  • @terribleanimations3460
    @terribleanimations3460 26 днів тому

    I tried this and my document feeder is still not working. I also tried a hard reset. I keep getting a message that says "Job canceled...Scanner lid or document feeder open" when I try to copy using the doc feeder. But, nothing is open. Do you know how I might fix this problem?

  • @g.garrett
    @g.garrett 4 роки тому +2

    So simple, smh. Thanks man. worked like a charm.

  • @sf9530
    @sf9530 8 місяців тому +1

    Thanks for the great info. On my 8015E printer, next to the document feeder, there is a little flap that opens. I couldn't find any info in the HP Specs. Just curious, what is this for? Thanks.

    • @303electronics
      @303electronics  8 місяців тому +1

      Hello. That flap opens up for long document scans that go through the ADF, for paper size such as legal size. Also a good idea to open it for a large amount of scans in ADF. I would have it up if doing over 10 pages. I appreciate your feedback. Have a great 2024!

    • @sf9530
      @sf9530 8 місяців тому

      @@303electronics Thanks so much for your quick reply. Have a great 2024! as well.

  • @markarcieri7602
    @markarcieri7602 4 роки тому +1

    Good video presentation. I don't think using alcohol is the best solution since it will dry out the roller over time. Perhaps a mild cleaner on a lint free cloth would be a better choice.

  • @justinwakefield6829
    @justinwakefield6829 Рік тому

    I had 2 little grey rubber bands fall out from the ADF unit area after blowing out with compressed air and I'm not able to find what they are or if they're important. Any idea on what those could go to? They were old like when a rubber band just cracks and is old. I know I'm having problems grabbing paper after losing those.

  • @laurahurst3863
    @laurahurst3863 2 роки тому

    I have been scouring the internet and i have not been able to find anything like what i'm dealing with with my ADF. I have the Color Laser Jet Pro MFP M479fdn. The feed through is fine until it spits the original document back out. its like the document doesn't get laid down until the next page is through and my pages get out of order and shoved up or off the machine. Sometimes the shoving will cause a jam. I have cleaned the rollers, i have taken the lid off the ADF and cleaned down inside there, but i am still having this issue. It's time consuming to have to babysit the scanner and remove page by page of the original document when making copies for a client of their 30+ page lease so it doesn't get mixed up or jammed. Any tips since customer service is useless? (i hope i explained my issue clearly)

  • @allisonbanks4621
    @allisonbanks4621 2 роки тому

    This video helped me fix the problem! Thank you.

  • @CostyBaba-Aka-Sulayman
    @CostyBaba-Aka-Sulayman Місяць тому

    Thank you

  • @gladysjurena
    @gladysjurena 4 роки тому +1

    worked like a charm

    • @303electronics
      @303electronics  4 роки тому

      Awesome! Thank you for sharing! Have a great day!

  • @xMsFreyax
    @xMsFreyax 2 роки тому +1

    Yes this worked!! Thank you

    • @303electronics
      @303electronics  2 роки тому

      That's great! Thanks for sharing! Have a great day!

  • @mosaical99
    @mosaical99 4 роки тому +4

    I looked online and watched many videos about cleaning the rollers, however, it didn't seem to fit the problem I was having. It turns out that my HP 7520 All-in-one Printer had a broken hinge on the right side in the back, yet the error showed up as an ADF problem.
    Another commenter on the HP website said that she noticed the lid with the ADF wasn't closing all the way down, so she put weight on it and that solved the problem.
    I tried that when sending a fax--I put weight on the lid on the left and right sides, and the pages would feed through the ADF.
    I'm wondering how to secure the wayward hinge or replace it to keep from getting the error about the ADF, and to not have to put both forearms down on the lid to prevent the error message.

  • @sallyhull3385
    @sallyhull3385 2 роки тому

    I have an hp officejet 8630. I have done all these steps and I still get the error.
    I believe the rollers on the open lid are the problem. They no longer "float" like the printer in the presentation. Any suggestions?

  • @dougblackstock6346
    @dougblackstock6346 Рік тому

    Thanks it worked

  • @ericveiga776
    @ericveiga776 8 місяців тому

    Thank you so much!!!

  • @laurzettm
    @laurzettm 2 роки тому

    Wow, it worked...thank you!!

  • @cathygosnell4044
    @cathygosnell4044 3 роки тому

    The description has the 8600 included however that part he opened to clean doesn't open on mine, so I am not sure how to clean the rollers? Right now I have a black line going down the center of the page when I scan.

  • @gloriousenochtechnologies8444
    @gloriousenochtechnologies8444 2 роки тому

    Where to get this CLEANING ALCOHOL or is there any other alternative like 'methylated spirit '⁉️⁉️⁉️

  • @iyrealax1049
    @iyrealax1049 3 роки тому +1

    Will this fix the print quality? Everything else is working fine when I print from phone or use scanner but when I use the adf the color quality does not come out well. It’s very blurred. It’s not the ink it’s new and I cleaned the print head witch gave it better quality

    • @303electronics
      @303electronics  3 роки тому

      Clean the glass. Also, make sure copy setting quality is set to "good" or "normal". If it is set to "quick" or "draft", the copies will be very light. Just cleaning the rollers will not make the copies darker.

    • @iyrealax1049
      @iyrealax1049 3 роки тому

      @@303electronics thanks. I believe the glass is clean because when I print on the glass the quality is good or atleast okay. It’s a new problem that didn’t occur until very recently.

    • @fearless6947
      @fearless6947 16 годин тому

      @@iyrealax1049 did you find the solution?

  • @eosforfly
    @eosforfly 4 роки тому

    works, the servise takes zero, you won a big like

  • @supriyakonkol9599
    @supriyakonkol9599 Рік тому

    do you have this video for the hp officejetpro 8025e?

  • @joschmo1007
    @joschmo1007 2 роки тому

    Thank you! I opened mine to find a little twig twig, or maybe apple stem, in my feeder tray. Problem solved! Much appreciated! Now I might have to go interrogate my kids *hahahahaha*.

  • @engrsuhailahmad2429
    @engrsuhailahmad2429 3 роки тому

    thumbs up from pakistan

  • @tccampodonico6651
    @tccampodonico6651 2 роки тому

    Hello i can scan but when I saved as PDF can’t see almost nothing very blurry. Any help will be appreciated thanks.

    • @303electronics
      @303electronics  2 роки тому

      Hi. Is it only blurry when you scan or when you make a copy too? If only when scanning, you will need to check scan settings on your computer and increase resolution there. If both when scanning and copying, You may want to check to make sure the scanner cord is not loose at the connection to main board.

  • @carlincao1528
    @carlincao1528 3 роки тому +1

    Thank you!!

  • @Sherifigsk
    @Sherifigsk 3 роки тому +1

    Didn't work a bit! My documents still scan crooked! Ugh...

  • @kimberlydavis571
    @kimberlydavis571 2 роки тому

    Hi... My printer was dropped and it warped (I'm thinking) the ADF cover. I cannot get the cover back on correctly; therefore, the printer won't scan or copy until I get the lid closed... my warranty has expired... Can I bypass the ADF?
    Btw... It's an 8020... And I realize not a model you've listed above... But, as you already know, of course, the design looks quite similar👍
    UPDATE: OH WOW🤩🤘I just found ADF assembly online.... So gonna replace mine😜 Phew!!! I'm feeling SOOO much better nowwww... considering 'i' am the guilty clutz that dropped the printer in the first place😐🙃😜

  • @alan30189
    @alan30189 3 роки тому +2

    Why does my Officejetpro 8600try to feed three pages at once??? :-(
    I had no problem scanning with my Officejetpro 8600 on Friday. On Monday it's another animal and wouldn't scan at all, so I tried to run the "HP Print and Scan Doctor." It got stuck. I tried again. Again, it got stuck and wouldn't run the program completely. So, I then tried to get hold of HP Support, where they don't like talking to people. I tried their virtual assistant and they said to unplug the printer and plug it back in. WTH? But it seemed to work. I was able to start scanning my documents. Then the last three pages all tried to feed at once, jambing the damn thing! With this video, I was able to unjamb it (thank you!), cleaned the roller, and tried to scan again. Again, it won't scan! I guess now I have to unplug and plug the printer back in, every time I want to scan something. What a POS.
    HP is a joke. I don't think I will EVER get another HP printer. I'm done with them.

    • @marilynlloyd3264
      @marilynlloyd3264 5 місяців тому

      I am missing a page and it must be stuck in there now what? the automatic top feeder

  • @danielkprintz
    @danielkprintz 4 роки тому

    Fixed my problem, thank you!

  • @muhammadfawad4094
    @muhammadfawad4094 4 роки тому +1

    I am using HP m2727nf, it jams intermittently while scanning through ADF; it scans some pages and then either jams a paper or don't pick up the paper. Any solution?

    • @303electronics
      @303electronics  4 роки тому

      Hi. Have you been able to clean all rollers in the ADF? There are a few rillers besides the pick up roller. The paper wraps around the adf unit and the adf unit itself has about 3-7rollers. Clean those and see if the problem goes away. Please let me know if that worked.

  • @jicalzad
    @jicalzad 3 роки тому

    Would you happen to know how to fix a scanner failure problem? Prompt on screen says "Scanner failure. Restart the printer. If the problem persists, the scanner has become damaged and cannot copy or scan. For more information, call HP Support." Upon printer startup, the scanning bar tries to go exceptionally left causing a grinding noise. I have tried powering on/off the printer several times which did not work. Only function i am able to do is print saved documents. I am no longer able to scan from the glass or document feeder. I am also not currently able to make a copy of a paper through the glass.

    • @jicalzad
      @jicalzad 3 роки тому

      I own the HP OfficeJet Pro 8715.

  • @randallsmerna384
    @randallsmerna384 2 роки тому

    I've cleaned all my rollers but what's happening and I can't find it anywhere else is it my ADF is jumping or skipping as it pulls the first page in and then it stops and says "jam".
    The rollers are clean and it's not a paper gripping problem.
    It's very annoying. I think it might be a software problem but I don't know. I don't understand why it won't feed in slowly but instead it hops and jumps as it pulls the paper in and then it stops there's no jams.

    • @fearless6947
      @fearless6947 16 годин тому

      found a problem to your solution?

  • @melita8481
    @melita8481 4 роки тому +2

    გაიხარე ძმა

  • @mostafaabiadify
    @mostafaabiadify Рік тому

    Thaaaaaaaanks❤❤❤❤❤❤

  • @sushanrai827
    @sushanrai827 Рік тому

    Great

  • @sharonrodriguez6969
    @sharonrodriguez6969 5 років тому +1

    Thank you so much

  • @erapropertymanagement
    @erapropertymanagement 4 роки тому

    I'm trying to set something to pull through the ADF to be printed on - I'd like to feed my check that I have opened as a pdf on my computer and not have to open my paper tray to load them in....anyone have any ideas if this is possible? If I load my check it recognizes that a paper has been loaded...but it pulls from the tray down below instead. So I realize my issue is different than all of yours but thought someone might have an idea. Thanks in advance either way.

  • @thetimssportstalk3160
    @thetimssportstalk3160 3 роки тому

    What if the page is jammed inside?? How do you open it to get it out

    • @303electronics
      @303electronics  3 роки тому

      There is a duplexer in the back, remove it and see if you can remove jammed paper. remove bottom tray. Make sure you gently pull the paper and best to pull forward towards exit.

  • @sunshineladydy1025
    @sunshineladydy1025 4 роки тому

    Hi, I keep getting a line down my paper when I use the add. I cleaned the glass for trash and dust. I still keep getting this line from top to bottom on the paper. Please help

    • @xuannuonglam8303
      @xuannuonglam8303 3 роки тому

      I have an HP 8720 Jet and I have the same problem. I cleaned several times with paper towels and Qtips, but I still get the line in the center of the paper.

  • @johnwarman1945
    @johnwarman1945 3 роки тому

    303, thanks for the video, but I'm still having issues with my 8740. What happens is that midway through scanning each page, the feeder pauses then starts back up again. This ends up creating several pages out of one page.
    Are there any other possible solutions for this problem? Thanks!

    • @303electronics
      @303electronics  3 роки тому

      Hi. I'm very sorry for the delayed response, I would check the all rollers on the feeder and the tab that is there to detect page end,

  • @bettyh3747
    @bettyh3747 2 роки тому

    My feeder is dragging unfortunately it didn't help me

  • @blitstorefcprt
    @blitstorefcprt 4 роки тому

    alhamdulillah, terima kasih

  • @Resonance8951
    @Resonance8951 3 роки тому

    How do I clean the underside of the glass of the flatbed

    • @303electronics
      @303electronics  3 роки тому

      Hi. You have to remove the glass, thats the only way.

    • @Resonance8951
      @Resonance8951 3 роки тому

      @@303electronics Thanks for the reply! It doesn't seem like it can be done easily, and I can't find any videos on how to do it. Guess I'll just have to live with the streak in my scans

  • @jimeo1946
    @jimeo1946 4 роки тому

    False errors for document feed. No documents have been loaded at power up false jam error appears . The stop bail next to the rollers you cleaned is stuck in the down position. Suspect spring tension on front side of the feeder. It really sucks that no service manuals or parts catalogs are available. Might have to trash this printer.

  • @joannem8142
    @joannem8142 9 місяців тому

    I watched your video, and it doesn't answer the question, the auto feed is jammed from paper because it didn't go in straight the tore paper is jammed in the printer.

  • @PatrickJoseph007
    @PatrickJoseph007 2 роки тому +1

    This did not solve my problem.

    • @303electronics
      @303electronics  2 роки тому

      I'm sorry. have youtried to wait for the rollers to dry and try again?

  • @geeto80
    @geeto80 5 років тому

    I have hp office jet 4500 g510n it’s paper picking gear not working not picking pepper what should I do please reply

    • @303electronics
      @303electronics  5 років тому

      HP 4500 often have this issue, which is usually fixed quickly by cleaning the pick up roller. In the video that I have attached below, I show how to check and clean the pick up roller. In the HP 4500 printers, it is hard to get to with fingers, so just staple the alcohol pad or thin cloth with window cleaning solution, staple it to a business card or a piece of carton and press ok a few times to have rollers run over the cleaning solution. I will post a vidoe later if I get a similar model.
      ua-cam.com/video/uyVls41DoDw/v-deo.html

    • @geeto80
      @geeto80 5 років тому

      303 Electronics thanks for your reply. I cleaned many time but issue is this pepper picking gear not working not spinning just cartridges moving light and right gear not working. After the end message appears out of pepper load pepper. I open many time and try find fault but can’t locate what is fault

    • @geeto80
      @geeto80 5 років тому

      303 Electronics one mention gear not up and down

  • @corydodge5102
    @corydodge5102 Рік тому

    Still same problem. Click, click, click, thud

  • @beverlypeaches960
    @beverlypeaches960 Рік тому

    Excellent instruction, the lid was not closed properly on my printer. I am so grateful to you, thank you so much!

  • @patriromero91
    @patriromero91 2 роки тому

    Thank you so much!