Followed the trouble shooting in the video (thanks btw!) and traced it down into the pump chamber where the two tubes go out and into the mattresses - over time (and summer temps) one of the tubes had lost its shape, and consequently also lost its tightness, over the spiral fittings coming out of the pump chamber. Had to use a couple flat blade screwdrivers in order to be able to pry off the pump housing cover, to access the fittings. Because of time and hotter temps, they made the tubing stretch out into a larger diameter tube, so that it no longer fit securely around the output fitting. It was an easy fix, I just cut off the stretched out end of the tube (about 1/2”) then pressed the new “narrow”tube ending back over the fitting, and everything inflates and stays inflated. 👍🏻😉 Hope this helps somebody else too 🙏🏻
AIR LEAK EASILY FIXED! Recently had a leak in one of our Sleep Number air chambers. Did the trouble shooting and it seemed like the leak was probably from the mattress itself, but couldn't find the pinhole leak. I put some Stan's NoTubes tubeless tire sealant for bike tires in the air chamber, over-inflated it, sealed it, and rotated the air chamber to try to coat the whole inside with the Stan's. Problem solved. The air chamber is holding air and working like normal. $3 of Stan's saved having to buy a new air chamber or new mattress.
As a former Sleep Comfort customer and I still have the old mattress from back in the late 80's, I liked the mattress and the company so much I had no hesitation buying a newer one in 2021. The old company customer support was impeccable. The new one, Sleep Number is horrible. I have a terrible leak for 2 months now, the remote does not detect the loss of pressure... I called for service and needless to say, they were horrible, even hung up on me a few times. They were not going to fix the problem unless I pay for it and have to wait God knows how long. I would never consider buying anything from them again.
I hate this bed my side has collapsed twice now, the first time it collapsed it would not hold air we purchased another replacement and it did it again I am so tired of this bed my back hurts all the time I am sleeping in a hole and can feel the board I want a new bed and not a SLEEP NUMBER BED I hate it and spent alot of money for it don't buy this bed believe me you will regret it 😢😢
What they don't tell you in the store....if something wrong happens...YOU have to do all the work...or they will charge you for support. Ridiculous...lost air on one side after 14 months. SN provided a part but zero in person support....Why pay this much for zero support? Within the 2 years, SN should provide warranty work...not just parts...
Very Simple fix First: Turn the bed on and off. That should be their Very First troubleshoot. It could be somewhere else, but not where I ended up (tearing the bed apart). I will see if I can insert this advise somewhere in there. Glad I did it, though. Now, I know what's in there. Great Bed! Best sleep I have ever had!
Agreed. Less than 5 yr owner here. $5k for the bed....Just paid $170 for new air chambers...they wanted an additional $125 for installation..... Not sure I'd buy it if I could go back in time. A LOT of hassle when it doesn't work "right". Deflating, trouble shooting, contacting customer support. Be careful and think about this before you buy.
These beds costs THOUSANDS. To have such problems is unacceptable. Most reputable products have a notice “No consumer serviceable items inside”. Here, they tell you to take the bed apart, check hoses, “reconnect opposite hoses” (what ever that even means). And why is that even necessary? So much mumbo-jumbo. So, if you can’t fix it, they’re hoping you blame yourself. I wouldn’t recommend buying. You think you’re losing sleep now! They apparently have a “customer service department” but not technicians to fix it. I guess they think its enough “Service to the Customer” to merely send you cheap plastic fittings? There is something odd about the tens of thousands of mattress stores that are out there. How often does a family buy a mattress? Not that much!
Yup I’ve been living with one queen size sleep number bed with one side that keeps deflating for the past 3 years, I don’t have time to change it!!! This will be my last sleep number bed purchase!! DO NOT BUY THESE CHEAP BEDS!! Luckily it’s not my main bed
@dianecalderone5077 they want you to connect the hose that goes to one side of the bed to the attachments on the pump that fills the other side of the bed. That way they can see if the pump is the problem or the hoses/bed. If the bad side of inflates and stays inflated after you swap the hose connections and the other side now does not, its the pump and not the hoses. If the bad side of the bed stays deflated its the hoses or inflatable chamber and not the pump.
Have a three year old bed. First my wife's side started loosing air, then my side. I managed to fix her side by duct taping the hose, but my side is getting worse. So I called support they charged me a whopping $230 for replacement parts and to have someone come fix it. The best part is they can't send someone for like a month and a half after I called them with my problem. So I guess I am supposed to sleep on a board until they come since my bed won't stay inflated. Either that or sleep on my couch. I am never buying a sleep number bed again an d as soon as I can afford it I am going to get something that is not an air mattress. It's weird too because I have family that have slept on sleep number beds for YEARS and have never had this problem...
I had a similar problem. They came out, fixed it, charged about the same, and guess what? *IT'S LEAKING AGAIN!!!!!!!!!!!!!* I will NEVER buy a sleep number ever again.
Going through the same thing right now; however, our bed is 7 years old. Never a problem before that. In fairness - we had a Sleep Number bed for 10 years prior to purchasing this one and the only reason we had to replace after 10 years was because of a house fire. Spent HOURS on the phone with them yesterday trouble-shooting every possible cause. My hands are all scratched up from disconnecting/re-connecting/taking everything apart/putting everything back together/zippers/foam - endless. They charged me $161.85 (that includes tax, etc.) to have someone come out to "assess" what the issue is (you have to pay that up front before they will make an appointment). I asked if they could come out WITH A REPLACEMENT PUMP and an Air Chamber so that it could be taken care of in the same visit -- but no, they are not "allowed" to carry parts with them (God forbid ...). All of the reps I spoke to agree that it's either a pump or an air chamber issue [my side of the bed does not inflate and the remote control says the bed is filled to Sleep Number 100 - the highest/firmest setting), but my bed has no air in it whatsoever. It should say "0", not "100". We tried connecting the bed to wi-fi to rule out that it was a remote control problem. The app also says the bed is filled 100%. It will not let me lower the fill or reset to zero and then inflate from there. They wanted to "warn me ahead of time" that some of the parts (remote controls and pumps) have been on major back order (some due to Covid supply chain issues - but in reality, one of the salespeople said that there have been so many iterations of the Sleep Number bed the past 15 years especially so that it is practically impossible for them to stock all the different parts needed for replacement. For the price, why don't they just make a really good product that they don't have to continually try to upgrade (and then not have the service and parts for the older styles)?. So frustrating. They are due to come out tomorrow to assess the issue and then I get to find out how long it will take for that part to be in stock (definitely not before the end of March for the pumps). It's scaring me to see that other people on here say they've replaced parts and still have an issue.
We've been having the same problem. It leaks, and with the money you spend, you think they'd stand behind their product. It's absolutely worthless!!! I will never buy one again!!!!
We bought ours in 2019,by 2021 air lost. We called and they came out and charged us 200 plus for a kinked hose and the cover were torn we called and asked for a replacement and was never received one. I always HATED that bed its split we pay over10,000 dollars for it my husband loves it. It is very hard, no matter how i adjusted it. I would never buy another and I will discourage anyone from buying it.
instead of swapping the hoses and waiting to find out if the connection is the source of the leak, you can spray it with soapy water while it's filled to the max. And if it turns out an o-ring is worn out, I'm wondering if there is somewhere to just buy a set of various universal/general purpose o-rings instead of buying a whole new part from the manufacturer. Definitely not worth paying out the wazoo to have someone come and install a new nozzle, or the headache of trying to figure out how to install it yourself with no instructions.
I just chatted AGAIN with sleep number, she said they do not have a video for our I8 360 smart bed. The previous agent sent a video for a bed that is not compatible to ours. I would never buy another sleep number or recommend one to anyone. The customer service is the worst I've ever dealt with.
I told my Wife don't you ever spend this much money for another bed like this. It's nothing but a expensive inflatable sleeping bag. Three years down the road my side starts leaking air. Did all the checks found out the mattress on my side was bad. Called Customer Service i said wait it's got a 10 year warranty 😁. Um , with restrictions they said 🤨. You have to pay $150 for the mattress plus shipping. WTH 🤦. We ended up buying a regular Pillow Top Mattress by Serta with a 25 year Warranty. Good bye Sleep Number 🙄. NEVER AGAIN!
So what exactly does the 20-yr warranty cover? Ours is just out of warranty and we had to replace an air chamber last month….that still won’t hold air!!
The home connection into the box broke cleanly. Even after applying duct talents of enough to hold air. I do not know what part to order or how to explain what I need. Who do I contact
We have a C2, Queen 360 Flexfit 1. The air connections are on the opposite sides of the mattress and are not long enough to swap. Do you have a video showing what to do with that model?
This bed cost $5000 didn’t start acting up untill after the 180days was up of course so now they want $350 more because $5000 wasn’t enough and my bed on one side deflated so the air chamber is 350 DONT BUY HORRIBLE and to move it to another location is $550 fucking ridiculous!!!!
Followed the trouble shooting in the video (thanks btw!) and traced it down into the pump chamber where the two tubes go out and into the mattresses - over time (and summer temps) one of the tubes had lost its shape, and consequently also lost its tightness, over the spiral fittings coming out of the pump chamber. Had to use a couple flat blade screwdrivers in order to be able to pry off the pump housing cover, to access the fittings. Because of time and hotter temps, they made the tubing stretch out into a larger diameter tube, so that it no longer fit securely around the output fitting. It was an easy fix, I just cut off the stretched out end of the tube (about 1/2”) then pressed the new “narrow”tube ending back over the fitting, and everything inflates and stays inflated. 👍🏻😉 Hope this helps somebody else too 🙏🏻
AIR LEAK EASILY FIXED! Recently had a leak in one of our Sleep Number air chambers. Did the trouble shooting and it seemed like the leak was probably from the mattress itself, but couldn't find the pinhole leak. I put some Stan's NoTubes tubeless tire sealant for bike tires in the air chamber, over-inflated it, sealed it, and rotated the air chamber to try to coat the whole inside with the Stan's. Problem solved. The air chamber is holding air and working like normal. $3 of Stan's saved having to buy a new air chamber or new mattress.
As a former Sleep Comfort customer and I still have the old mattress from back in the late 80's, I liked the mattress and the company so much I had no hesitation buying a newer one in 2021. The old company customer support was impeccable. The new one, Sleep Number is horrible. I have a terrible leak for 2 months now, the remote does not detect the loss of pressure... I called for service and needless to say, they were horrible, even hung up on me a few times. They were not going to fix the problem unless I pay for it and have to wait God knows how long. I would never consider buying anything from them again.
This makes me sad. My 20 year old mattress has started to leak and I would like to replace it with a new model .
I hate this bed my side has collapsed twice now, the first time it collapsed it would not hold air we purchased another replacement and it did it again I am so tired of this bed my back hurts all the time I am sleeping in a hole and can feel the board I want a new bed and not a SLEEP NUMBER BED I hate it and spent alot of money for it don't buy this bed believe me you will regret it 😢😢
What they don't tell you in the store....if something wrong happens...YOU have to do all the work...or they will charge you for support. Ridiculous...lost air on one side after 14 months. SN provided a part but zero in person support....Why pay this much for zero support? Within the 2 years, SN should provide warranty work...not just parts...
@@sleepnumber should provide a bed that works or staff to fix it. seems dishonest
Very Simple fix First: Turn the bed on and off. That should be their Very First troubleshoot. It could be somewhere else, but not where I ended up (tearing the bed apart). I will see if I can insert this advise somewhere in there. Glad I did it, though. Now, I know what's in there. Great Bed! Best sleep I have ever had!
Don’t care what anybody says; when you have serious neck and back problems, this IS THE BEST BED OUT THERE EVER!!
@@tich6308 it’s a blow up mattress. It’s horrible.
Agreed. Less than 5 yr owner here. $5k for the bed....Just paid $170 for new air chambers...they wanted an additional $125 for installation..... Not sure I'd buy it if I could go back in time. A LOT of hassle when it doesn't work "right". Deflating, trouble shooting, contacting customer support. Be careful and think about this before you buy.
These beds costs THOUSANDS. To have such problems is unacceptable. Most reputable products have a notice “No consumer serviceable items inside”. Here, they tell you to take the bed apart, check hoses, “reconnect opposite hoses” (what ever that even means). And why is that even necessary? So much mumbo-jumbo. So, if you can’t fix it, they’re hoping you blame yourself. I wouldn’t recommend buying. You think you’re losing sleep now! They apparently have a “customer service department” but not technicians to fix it. I guess they think its enough “Service to the Customer” to merely send you cheap plastic fittings? There is something odd about the tens of thousands of mattress stores that are out there. How often does a family buy a mattress? Not that much!
I was also wondering what "reconnect opposite hoses" means!!! :)
Yup I’ve been living with one queen size sleep number bed with one side that keeps deflating for the past 3 years, I don’t have time to change it!!! This will be my last sleep number bed purchase!! DO NOT BUY THESE CHEAP BEDS!! Luckily it’s not my main bed
@dianecalderone5077 they want you to connect the hose that goes to one side of the bed to the attachments on the pump that fills the other side of the bed. That way they can see if the pump is the problem or the hoses/bed. If the bad side of inflates and stays inflated after you swap the hose connections and the other side now does not, its the pump and not the hoses. If the bad side of the bed stays deflated its the hoses or inflatable chamber and not the pump.
Have a three year old bed. First my wife's side started loosing air, then my side. I managed to fix her side by duct taping the hose, but my side is getting worse. So I called support they charged me a whopping $230 for replacement parts and to have someone come fix it. The best part is they can't send someone for like a month and a half after I called them with my problem. So I guess I am supposed to sleep on a board until they come since my bed won't stay inflated. Either that or sleep on my couch. I am never buying a sleep number bed again an d as soon as I can afford it I am going to get something that is not an air mattress. It's weird too because I have family that have slept on sleep number beds for YEARS and have never had this problem...
Same, I will never pay $11,000 dollars for a bed that doesn’t fix it. Fraudulent
I had a similar problem. They came out, fixed it, charged about the same, and guess what? *IT'S LEAKING AGAIN!!!!!!!!!!!!!* I will NEVER buy a sleep number ever again.
Going through the same thing right now; however, our bed is 7 years old. Never a problem before that. In fairness - we had a Sleep Number bed for 10 years prior to purchasing this one and the only reason we had to replace after 10 years was because of a house fire. Spent HOURS on the phone with them yesterday trouble-shooting every possible cause. My hands are all scratched up from disconnecting/re-connecting/taking everything apart/putting everything back together/zippers/foam - endless. They charged me $161.85 (that includes tax, etc.) to have someone come out to "assess" what the issue is (you have to pay that up front before they will make an appointment). I asked if they could come out WITH A REPLACEMENT PUMP and an Air Chamber so that it could be taken care of in the same visit -- but no, they are not "allowed" to carry parts with them (God forbid ...). All of the reps I spoke to agree that it's either a pump or an air chamber issue [my side of the bed does not inflate and the remote control says the bed is filled to Sleep Number 100 - the highest/firmest setting), but my bed has no air in it whatsoever. It should say "0", not "100". We tried connecting the bed to wi-fi to rule out that it was a remote control problem. The app also says the bed is filled 100%. It will not let me lower the fill or reset to zero and then inflate from there. They wanted to "warn me ahead of time" that some of the parts (remote controls and pumps) have been on major back order (some due to Covid supply chain issues - but in reality, one of the salespeople said that there have been so many iterations of the Sleep Number bed the past 15 years especially so that it is practically impossible for them to stock all the different parts needed for replacement. For the price, why don't they just make a really good product that they don't have to continually try to upgrade (and then not have the service and parts for the older styles)?. So frustrating. They are due to come out tomorrow to assess the issue and then I get to find out how long it will take for that part to be in stock (definitely not before the end of March for the pumps). It's scaring me to see that other people on here say they've replaced parts and still have an issue.
Mine is only 3 yrs old and my back is in so much pain from the leaking. I hate this bed
We've been having the same problem. It leaks, and with the money you spend, you think they'd stand behind their product. It's absolutely worthless!!! I will never buy one again!!!!
I will never again spend 5k for something that breaks all the time.
try 7K
Read my reply above
Junk. So disappointing. I'm going back to beautyrest.
Same here. I agree.
We bought ours in 2019,by 2021 air lost. We called and they came out and charged us 200 plus for a kinked hose and the cover were torn we called and asked for a replacement and was never received one. I always HATED that bed its split we pay over10,000 dollars for it my husband loves it. It is very hard, no matter how i adjusted it. I would never buy another and I will discourage anyone from buying it.
instead of swapping the hoses and waiting to find out if the connection is the source of the leak, you can spray it with soapy water while it's filled to the max. And if it turns out an o-ring is worn out, I'm wondering if there is somewhere to just buy a set of various universal/general purpose o-rings instead of buying a whole new part from the manufacturer. Definitely not worth paying out the wazoo to have someone come and install a new nozzle, or the headache of trying to figure out how to install it yourself with no instructions.
I just chatted AGAIN with sleep number, she said they do not have a video for our I8 360 smart bed. The previous agent sent a video for a bed that is not compatible to ours. I would never buy another sleep number or recommend one to anyone. The customer service is the worst I've ever dealt with.
These beds should hold the firmness that it is set on. So if you do have a leak you should just add more air. It should do that automatically.
you would think...
It is so obviously better to locate air hose at foot of bed where access is not awkward, rather than at the difficult-to-reach head of bed.
My bed goes down to zero every night. Customer service told me to figuire it out for myself.
Mine does too and it ruins my sleep
@@christinabeyah2094mine too
Thank you so much. The O ring breaking off is just what happened to my bed.
I told my Wife don't you ever spend this much money for another bed like this. It's nothing but a expensive inflatable sleeping bag. Three years down the road my side starts leaking air. Did all the checks found out the mattress on my side was bad. Called Customer Service i said wait it's got a 10 year warranty 😁. Um , with restrictions they said 🤨. You have to pay $150 for the mattress plus shipping. WTH 🤦. We ended up buying a regular Pillow Top Mattress by Serta with a 25 year Warranty. Good bye Sleep Number 🙄. NEVER AGAIN!
Sleep number is junk
@@trueblu8 For Real. Never Ever Again. Happy to be back to a pillow top Serta 😉
Its not easy to disconnect the hose from the bed. I am pressing on the connecting mechanism and it doesn’t disconnect. What do I do?
I love my bed! It's 20 years old. Ive had some problems but the company has been over the top helpful. I wouldnt switch my bed for anything.
Not worth the price...........these beds have flaws that create a horrifying buying experience after paying thousands of dollars.
So what exactly does the 20-yr warranty cover? Ours is just out of warranty and we had to replace an air chamber last month….that still won’t hold air!!
Oh they will find a way to get out of the warranty 🙄. I'm sorry you're going through this.
I define need this, my bed is not easy to sleep on, it’s always sweaty we’re I lay my legs
The home connection into the box broke cleanly. Even after applying duct talents of enough to hold air. I do not know what part to order or how to explain what I need. Who do I contact
We have a C2, Queen 360 Flexfit 1. The air connections are on the opposite sides of the mattress and are not long enough to swap. Do you have a video showing what to do with that model?
I don’t have a top part to plug into..?
Just buy a tempur i work at mattress firm
If you buy my 2 1/2 year old SN 360 Flexfit 2 I’ll put it towards your tempur gladly. As I’m out 11,500 for base and bed.
@@joey4903 Tempur has formaldehyde in the mattress. Just FYI.
Nothing but a very expensive air mattress 🙄.
Yep. And a sweaty one at that.
To cause back pain
Why couldn't I have just gotten a normal bed?
This bed cost $5000 didn’t start acting up untill after the 180days was up of course so now they want $350 more because $5000 wasn’t enough and my bed on one side deflated so the air chamber is 350 DONT BUY HORRIBLE and to move it to another location is $550 fucking ridiculous!!!!
Biggest scam of a bed. !! Don't buy
17 years now and sleep well and yes had to reset or check bed, but worth every penny
@@CIF-pm7tk bought mine in 2000. 23 years. Still works, all original but leaking air now, might need a new pump.