DO NOT BUY ANY KUBOTA PRODUCT I BOUGHT A NEW KUBOTA LX 4020 TRACTOR TO USE FOR A SNOW REMOVAL BUSINESS IN BRIAN HEAD, UT. I HAD TO PURCHASE FROM A DEALERSHIP IN COLORADO AS IT WAS THE ONLY KUBOTA DEALERSHIP WITHIN A 1000 MILE SEARCH TO HAVE THE TRACTOR I NEEDED FOR THE PURPOSE INTENDED. The Dealership, Wickham Tractor in Fort Collins, CO sold me the tractor and added Howes diesel treatment to the tank as well as selling me the remainder of the bottle to use to prevent the fuel from jelling. I Used as per specs. Tractor was purchased on 11/21/23 and I picked it up and transported it back to UT. Tractor was in operation for 17.2 hours before it would not start. Local Kubota dealerships said they would not come out to try to fix it as we did not buy it from them. Took it to Las Vegas, NV, as they were closest Kubota dealership, dropped off on 1/8/24 at 730 am. Kubota dealership said the fuel smelled funny so it wasn't covered under warranty and said $12000.00 plus to fix. The DPF was completely clogged and the only codes were low temp MAF sensor and no communication with EGR. Western area rep said there was no fuel to test because I drained it. This is a Lie. Had more than 6 gallons of fuel in it when i dropped it off. I have all the emails and correspondences and text messages, proving they denied coverage for adding a fuel additive. Sergio at Kubota customer service said, “When I put fuel in the tractor it voided warranty.” Apco, the Kubota dealership in Las Vegas, sent out the injectors for testing they came back as bad due to fuel contamination on 1/23/24. Kubota persisted in their point of me putting bad fuel in the Tractor. When I called the tester, I pressed about the fuel contamination. The person who did the test, said it was visible metal in the injectors that most likely came from the high pressure fuel pump. There was no metal in the fuel tank, fuel filter or fuel water separator. The dealership i bought the tractor from said they were the only ones that could help me at this point due to Kubota policy. Eddie at Wickham tractor told me I needed to bring the tractor back to them, 1367 miles round trip. and they would sell me a new one because I had broken this one. And would see about trying to fix the one I had already bought for a discount. I transported the tractor back to Greely, CO to Wickham on 1/18/24 they tested the fuel that was still in the filters and it came back as fine 2/8/24 so they were going to replace the entire engine. This could take between 3 to 9 months. My warranty coverage says all warranty work to be completed within 30 days. On 2/28/24 I found out there was internal Kubota Service Bulletin that came out to all the dealers the week before I bought the tractor stating the very problems my tractor was having. They knew this, and still denied coverage, and finally, when I presented this fraud to Kubota, on 3/7/24 Wickham tractor said they were going to replace the tractor with a new one, but wouldn't give me a timeline of when I would get a new one and I would have the expense of picking it up from them verses a local dealership. These delays have cost me my business and reputation to move snow I had to pay out my competitors and cancel and refund all my contracts. A service bulletin for this tractor was issued before I bought it stating this very problem. and it was to be fixed at Kubotas expense. They knew the problem existed, they tried to blame it on me for adding fuel supplement, they tried to coerce me into buying a new tractor on top of the broken one so i didn't lose my business. they refused to cover the cost of repair until i proved their fraud, and intent by pushing the narrative and then changing and deleting emails. I have all emails and correspondence showing the timeline, the fraud and intent.
I'm so glad I didn't buy last year. I can't wait to get a lx4020 or maybe the lx3520. Would the 4020 be better for a backhoe attachment vs the 3520?
DO NOT BUY ANY KUBOTA PRODUCT
I BOUGHT A NEW KUBOTA LX 4020 TRACTOR TO USE FOR A SNOW REMOVAL BUSINESS
IN BRIAN HEAD, UT. I HAD TO PURCHASE FROM A DEALERSHIP IN COLORADO AS IT WAS
THE ONLY KUBOTA DEALERSHIP WITHIN A 1000 MILE SEARCH TO HAVE THE TRACTOR I
NEEDED FOR THE PURPOSE INTENDED. The Dealership, Wickham Tractor in Fort Collins, CO
sold me the tractor and added Howes diesel treatment to the tank as well as selling me the
remainder of the bottle to use to prevent the fuel from jelling. I Used as per specs. Tractor was
purchased on 11/21/23 and I picked it up and transported it back to UT. Tractor was in
operation for 17.2 hours before it would not start. Local Kubota dealerships said they would
not come out to try to fix it as we did not buy it from them. Took it to Las Vegas, NV, as they
were closest Kubota dealership, dropped off on 1/8/24 at 730 am. Kubota dealership said the
fuel smelled funny so it wasn't covered under warranty and said $12000.00 plus to fix. The DPF
was completely clogged and the only codes were low temp MAF sensor and no
communication with EGR. Western area rep said there was no fuel to test because I drained it.
This is a Lie. Had more than 6 gallons of fuel in it when i dropped it off. I have all the emails and
correspondences and text messages, proving they denied coverage for adding a fuel additive.
Sergio at Kubota customer service said, “When I put fuel in the tractor it voided warranty.”
Apco, the Kubota dealership in Las Vegas, sent out the injectors for testing they came back as
bad due to fuel contamination on 1/23/24. Kubota persisted in their point of me putting bad
fuel in the Tractor. When I called the tester, I pressed about the fuel contamination. The person
who did the test, said it was visible metal in the injectors that most likely came from the high
pressure fuel pump. There was no metal in the fuel tank, fuel filter or fuel water separator. The
dealership i bought the tractor from said they were the only ones that could help me at this
point due to Kubota policy. Eddie at Wickham tractor told me I needed to bring the tractor
back to them, 1367 miles round trip. and they would sell me a new one because I had broken
this one. And would see about trying to fix the one I had already bought for a discount. I
transported the tractor back to Greely, CO to Wickham on 1/18/24 they tested the fuel that was
still in the filters and it came back as fine 2/8/24 so they were going to replace the entire
engine. This could take between 3 to 9 months. My warranty coverage says all warranty work
to be completed within 30 days. On 2/28/24 I found out there was internal Kubota Service
Bulletin that came out to all the dealers the week before I bought the tractor stating the very
problems my tractor was having. They knew this, and still denied coverage, and finally, when I
presented this fraud to Kubota, on 3/7/24 Wickham tractor said they were going to replace the
tractor with a new one, but wouldn't give me a timeline of when I would get a new one and I
would have the expense of picking it up from them verses a local dealership. These delays
have cost me my business and reputation to move snow I had to pay out my competitors and
cancel and refund all my contracts. A service bulletin for this tractor was issued before I
bought it stating this very problem. and it was to be fixed at Kubotas expense. They knew the
problem existed, they tried to blame it on me for adding fuel supplement, they tried to coerce
me into buying a new tractor on top of the broken one so i didn't lose my business. they
refused to cover the cost of repair until i proved their fraud, and intent by pushing the narrative
and then changing and deleting emails. I have all emails and correspondence showing the
timeline, the fraud and intent.