Accessibility FAIL 😅💀
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- Опубліковано 15 тра 2024
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My name is Zara Beth (zeezee25 on tiktok) and I post videos about disability, neurodiversity and living with Tourette's Syndrome, Functional Neurological Disorder (FND) and Orthostatic Hypotension. Tourette's syndrome is a neurological condition causing involuntary movements called tics.
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ill always say it, a big part of accessibility is *maintaining* accessibility. just providing the service is not enough. it needs to be properly upheld, with good customer service, and alternative options need to be in place
Exactly! I think exactly this whenever I go to push a handicap button on a door to open it and it doesn't work!
Totally agree. The world is designed to be accessible for people with completely working bodies and maintenance is done to keep it as such. The same should be done for those who have different requirements.
I think in that case the problem is for everyone - it seems like upstairs is some type of obstacle, probably renovation/construction works. Whole exit to that road is closed as it stated on that big board behind her. So elevator probably works fine.
If that was stated at underground website/was said in information system they have done enough, if not - that whole other problem.
If she was a tourist and would go there for the first time she probably would know before, but she seems like a person who was there many times/know that place, so (in theory) she didn't have to check that route...*
* I am seeing this channel first time - that is what it seems to me :)
@@MaraMara89 i notice that, but regardless, its still an issue that there was no help provided from customer service even though there was a button to ask for such. and even if not applicable in some aspects here its still an issue elsewhere, and lack of upkeep for accessible options is still prevalent
@@MaraMara89 actually now, as i check her other video about this situation, it seems there was no warning given that the lift would be out of order and she was unsure where to go or how to leave the station because the lift was unavailable.
As an elevator/escalator mechanic, I never felt that I was doing anything really important. This gives my job a new dimension.
Thanks for all the nice words guys, appreciate it.
just out of curiosity since not many people pursue your line of work - does it pay well? and how did you even get into it in the first place? oh, and is it hard?
Amazing to find you actually have a big impact on people’s life’s that you never even considered. What about the maintaining safety aspect. Properly maintained elevators are perfectly safe but improperly maintained ones kill people
Your work enables people to move freely
Thank you for doing what you do !! ❤️
Ohh yah, elevator mechanics and inspectors save lives lol
The fact that the help button doesn't have someone there to respond is very concerning.
from what I'm used too, the "help" button in the elevator puts you trough to the fire department
@@JoeyP946 that help button wasn't in the elevator, it was outside and for general service and assistance. Right below it there was one for emergencies
Yeah like, what if someone is stuck in the broken elevator and they dont have anyone to respond.....
@@hatredddd that customer service button is for the tram, not the elevator.
The elevator help buttons send to emergency services.
What would they even be able to do? I'm not trying to be disrespectful. I just would assume they already know it needs repair.
Pull fire alarm and you'll get a whole crew of customer service reps to assist you 🙃
Exactly what I would do if I was stuck in this situation
Have fun getting arrested for a false call
@@user-tl6mh5uz4n fire fighters get summoned for a multitude of emergencies (fire and rescue) you being trapped is not a false call especially if you have attempted the proper avenues to get help with no avail. PLUS you would get some awesome meetings with Firemen!
@@user-tl6mh5uz4nis it a false call tho? She’s actually stuck.
It’s no sillier than the situation she was as in 🤷♂️
@@user-tl6mh5uz4n it's not a false call tho since she does need assistance to get out and the proper means aren't working.
Teleport, obviously.
yeah
Bring ender pearls haha
@@surmillius You look away for one second and there’s just an empty wheelchair sitting there lmao
@@BobRossCat Sounds like a horror movie scene ngl
Damn, when people say "differently abled" about disabled people, maybe they genuinely think we have like, different abilities like teleportation or something. They're acting like it's the case with these unnecessary obstacles
All jokes aside, it really is embarrasing how little they think about disabled people. This should never happen 😕
I feel like it needs to be mandatory to include disabled people & the elderly in designing buildings and other infrastructure so it is accessible and not just "oh we built a ramp it's good to go" yet the ramp is super steep and unsafe.
@@WhiffleWaffles Very true. So often accessability looks like a tact on after thought. Old infrastructure given cheap upgrades that simply arent good enough
I mean, things break. That could have just broken down that morning. I doubt it has been out consistently for an extended period of time since it's public transportation. Emergency maintenance for elevators can also take hours to days to be done, in my experience. If they're busy with other emergency calls, don't have the parts and need to order them, etc, there's not a ton they can really do.
The elevator is there. They haven't forgotten the disabled. A piece of machinery broke down, as it is wont to do. Happens. I highly, highly doubt this was malicious or even out of ignorance, they're most likely working to resolve the problem
@@vibrantchill7212 Then there should be a second elevator or alternatively a travelator.
@WhiffleWaffles its inconvenient for those of us who work properly. Thats a no from me
In Munich, there is an enormously long announcement in the S-Bahn (~Overground) explaining how you cannot change at a specific station due to construction works, how you should change at the station after and take a tram and so on, first in German, then in English. I first thought of it as pretty annoying, but now I understand how crucial it is to get all that information if you need it!
Yeah once when I went to Vienna on vacation and was riding the U-Bahn on one station they had an announcement that due to construction the lift is out of service.
They definitely don't bother with any announcements in Berlin 😅
@@TheKillahKyla Yes, since I grew up in Berlin, I only noticed the lack of English announcements in the S-Bahn after living in different places. It's so weird for such an international place to almost solely having announcements in German 👀
Why would you get annoyed by an announcement on a train? Also how old are you? It's actually insane that you could be both old enough and somehow independent enough to catch a train on your own, but not understand the importance of receiving relevent information...
@@Fitz1993have you ever heard an announcement on a Train in Germany? You're lucky if it's pre-recorded then it just sounds like shit. If it's the Ticket Person or the Driver deepthroating that Mic you won't understand a single word but have a dude or Lady Breathe through the Speaker system on the Train in 2 Languages for a solid 5 minutes when you just want to listen to whatever's in your Headphones. And Train Station Announcements? Equally Incomprehensible and I got an App for important Information lmfao
I used to be driven to tears if I was out with my daughter on my own and would get stuck in certain tube stations in London. I had joint problems and struggled to carry her and the buggy at the same time. I can not imagine how much more stressful it would be for a wheelchair user 😭🤦🏻♀️
This is why i hate it when places rely on elevators to be accessible, or they make a huge ramp only for it to be too steep.
OR the ramp is located around the side of the building or in the back. 🫤…
Same thing with curb cutaways…They are always at the opposite side of the building. 😐
Well think about it, how else are you supposed to get someone in a wheelchair 5 floors off the ground? They can't make a stairwell out of ramps because that simply wouldn't work, the only sensical way I can think of to get someone in a wheelchair to the other floors of the building is to use an elevator, they simply need to fix shit and make more of them
Ugh, I encountered one of those ramps last week. When a friend offered to push me up it, I didn't decline, because I had fought that ramp multiple times already that week.
@@halolighta then it should be considered an emergency when the elevator is broken. And make sure someone is there to assist a person up the stairs
@@halolighta There are such things as wheelchair lifts. They can max go around 14 ft per unit so almost two floors. That is enough in some subways and in other instances it could get people up to the next level with another lift or the train they need. An upside to them is only wheelchair users will use them so the overall use is less compared to an elevator that anyone can use.
I got stuck in exactly the same spot a few weeks ago. Yes, it’s possible to cross the tracks and go outside along the taxi rank, but the front castors of my wheelchair got stuck in the tram tracks and another passenger had to run down and help!
That is terrifying I’m sorry
It's still broken after weeks???
Scary!! I'm glad you're okay!
@@claudiashundeservice992 Things for disabled people are often out of service for weeks if not months without even a second option given! There is no thought for disabled people :(
Next time, get back on the train and get out at the next accessible station. Going on the tracks is too dangerous. The train can run you over. Also, I'm sure the tracks go live when a train comes, and many wheelchairs are metal.
I delivered for Amazon one time and had to deliver to this older lady on the second floor. The elevator was broken so I had to use the stairs. She opened the door and asked me if the elevator was still broken. She was in a wheelchair. She told me it had been broken for almost two weeks at that point. I was so sad for her.
Absolutely unacceptable. Sorry you're having to deal with this
Absolutely acceptable.
@@huszkusz1779 Please clarify. You seem to be contending that disabled people have no place in public life. I hope I'm misunderstanding your comment.
@@samkuzel stuff breaks it sucks but its the reality of the situation
@@evolburd5768 Did you miss the part about no one responding to her pressing the customer service button? Do you think it's ok for there to be absolutely no accommodation or assistance in lieu of a functioning lift?
@samkuzel isnshe still stuck there today? No so something happened, and she solved her situation. It is an inconvenience, yes, but it isnt insurmountable.
Hate how often this stuff happens
My bf and I were visiting Belgium and this guy in crutches asked for help to get up the stairs because there was no other way for him to get up. My bf helped support him up the stairs and I carried his crutches. He thanked us profusely.
I live in Britain and for some reason designers are also obsessed with putting disabled car parking areas as far away from the shop as they possibly can. It is shocking to me that architects get paid so much but don't even consider anyone that isn't "functioning" properly. 🤦🏼♀️
How did ppl before technology get around, it’s kind of unrealistic to expect technology to never go down for maintenance.
@@Gurl_04739There should always be help available and an alternative when this happens. They have just been left.
@@Gurl_04739And the answer is that disabled people were not able to get around independently! They had to fight for access to public transportation!
@@Gurl_04739Yep, it is, it's called having an alternative route. We didn't used to have 12 story high-rises and generally disabled people weren't given the autonomy of free travel.
I called 911 when i couldnt get off of a BUSY street curb (with no ramp) n a wheelchair. They came n had 2 help me 2 the other side. It is quite embarrassing and dehumanizing. I hated it. Hats off 2 u luvbug! 🫂
This is why I always get annoyed when people park infront of the ramps on the curb . I know people need them and I never want someone to be struggling bc of a stupid person's bad parking job
@@xomsicxompk it's also frustrating when the ramp is basically _in_ a parking spot so if anyone parks there, there's not enough room for a wheelchair. I can't even get upset with the driver because it's a totally normal parking spot so they'd have no idea there's a problem.
It's also frustrating when there's a bunch of parking spots but the only ramps are on opposite sides of the street, so if you park somewhere in the middle, you have to navigate being in the street in order to get to where the ramp is.
Everyone needs help in different ways. ❤
Be embarrassed for whoever designed that area....I guarantee you the officers had no negative thoughts towards you. My ex was actually an officer and had to help someone with something similar. He came home that day LIVID because he couldn't believe they didn't make things more accessible. He ended up using his contacts to get ramps installed in most places he found that needed one. I can't imagine any officer would be thinking less of you for that.
@@blueeyedbatman so glad they did that! More people noticing and pitching in is great!
I completely understand the frustration, it's gotta be so aggravating to be at the whim of machines and their maintenance crews. You deserve better
This is so embarrassing. It would put a damper on my day for sure. Great job uploading it, I hope this gathers enough attention for them to keep their lift in working order!
Here in Germamy you have to contact the train station beforehand so they can confirm your arrival. This is just ridiculous. What a waste of energy, time and planning to always talk to them. Imagine not having a car or someone to assist you. And you have to contact the train service nearly EVERY DAY to get somewhere. No wonder only 2% of disabled people are having a stable job. I wouldn't be surprised that wheelchair users just don't go outside.
What are you saying? It seems like the train station wants to make sure you arrived at your destination safely? Is this a problem?
@@boblobster5126 This safety should be given ANY TIME without an appointment. I would go crazy, if every day I would have to make an appointment to take the train. Imagine always planning days ahead for a casual train ride. Plus, they can actually say that they have no capacity for your appointment. Then you just... I don't know.. are stuck at home. Or you ride the train without the appointment and hope that some strangers carry you around. Which in most cases is not a hassle, but I can understand that no one is happy with that.
What an awful system! There's got to be a better solution -- as you said, what's a person to do if the station says "we can't accommodate wheelchair-users today"?
this is genuinely crazy. i didn't expect germany to be THIS terrible in terms of accessibility. only 2% is simply unforgivable. I'm sure it's not the only problem
@@user-yg8kq6sd5h Not sure if Germany is bad at Accessibility in general since I’ve seen many ramps and wheelchairs elevators in other places in Germany but Germany’s Train Company Deutsche Bahn is most definitely terrible in general.
It's sad that they ignored your service call.
Not only sad, but scary.
Yes. There are reasons for lifts to be out of order. Frustrations all around as you wait for parts or personnel to fix things.
However, not answering the call at all is just unacceptable
Yes because that emergency could have been a life threatening one
@@FallingStaryI’d assume if you’re having a life threatening emergency you wouldn’t call customer service. And they might have just been short staffed or had all their employees busy when she rang.
@@FallingStary The top button is customer service, the bottom button is for emergencies.
@FallingStary they aren't useing the emergency button, that one wolud be answered, they called customer service
Being able to carry my elderly grandparents means so much more to me than looks or hitting PRs. To any man with a partner who struggles in mobility, I hope you choose to train strength even though it can be painful to do so.
I think everyone else has it covered on how terrible this situation is and how it shouldn’t have happened at all, so I want to add some positivity
I really adore how your wheelchair matches your hoodie! Most likely not intentional, but happy accidents are the best kind of accidents! I’m used to seeing wheelchairs in the more neutral colors of grey or black, so this made me very happy that there is customization available to express yourself while maintaining functionality
wow. the elevator being out is bad enough, but pressing an emergency call button and no one answers is absolutely unacceptable. that could literally cost someone their life. what if you had been hurt, or in danger, and no one answered.
She hit the regular call button
Emergency call and the service call go to two different places. Think and you will understand the rest.
@@OmniscientWarrior "think and you will understand the rest" im stealing that
I bet the customer service person is just watching them through a camera and just laughing in their little camera room maniacally
@@OmniscientWarrior she didn't press the real emergency because she has a man there (recording) who can lift her up stairs anyways
I'm a healthcare student (OT) and had an assignment to spend 24 hours in a wheelchair. Even that short time opened my eyes a lot. I feel that if more people had to do that, we would do a better job of making things accessible. But obviously, people should care and pay attention without having to experience it.
oh that's a great assignment! I think if everyone had to do this people would have a lot more empathy towards wheelchair users.
This is actually amazing! Many high schools have kids take care of robotic babies for a weekend. Why not something like this for specific fields or even just in general to heighten empathy? I'll admit, it might be a bit difficult to afford tons of wheelchairs when school funding, at least in the US, is so poor. Still, it's amazing for anywhere to do.
We did that assignment in one of my classes for 48 hours on our college campus. I got stuck halfway up a small hill, and that's not mentioning how scary crossing the road was
Fabulous task, truly wish all HC workers, and governmental leaders, had to! Best to you in your career! 🙏🕊️
@Michelle-hl5yc I found it very challenging, too. I was fortunate that random people on my campus held doors open for me and offered to push me up inclines. Going downhill is terrifying, and navigating/ turning was much harder than I expected.
Truly Disgraceful! This is why Accessible Housing* and Disability-Accessible Design in Urban Planning is absolutely necessary smh.
Cry
Skill Issue, Just levitate, I do it all the time
That's why Professor X has a levitating "wheel" chair later on!
The disability office is at the top of the lift. If you don't attend the meeting your benefits are cancelled for failure to attend. If you do manage to get there your benefits are cancelled because you aren't disabled enough.
The UK, as managed by the Tories, is a dystopian hellhole for many.
Both parties are the same .They Both are controled by the same people
Zero Seats!
It seems like a scam to prevent any disability benefits from being paid out to begin with. Lip service, policy wise.
@@talkshitko9234 (((())))))
Why bring politics into this? It's the railway company who's responsible
And such lifts are benefitial not only for disabled: elderly, strolers with kids, luggage, even bikes. A lift a nessesity for a lot of people, why not keep it in working condition?😢
This.
I also don't get why there is only one lift. A public space like this should have 2 lifts so at least one is always working.
conservative government and its favourite policy of austerity
@@someloudthunder3578 What austerity? If this government saved some money it would be great.
This is just the general decay that has beset England.
@@ernimuja6991 yeah, that is how they are saving money - by gutting service budgets and laying off staff
because that costs money
Ahhh man that look was soo sad ahahah 😭 keep fighting it’s on the way
As someone who grew up with someone who needed accessibility throughout her entire life, I learned over many years that while it may not affect me,
literally having a ramp that's too short, or has a crack in it, or there's a step-up that's too high (and also unmarked) is a nightmare.
For crying out loud we just want to use an ATM!
It extends to elevators without ramps or multiple available elevators.
Seriously, ramps should ALWAYS exist in addition to elevators. In an emergency? Really? You're just going to say "it's fine they can be stuck in there!"
IT PAINS ME TO KNOW THAT'S THE TREATMENT.
🤦♀️wow that's so ridiculous! I hope you figured something out. Also I ADORE your shark hoodie, sharks are one of my biggest hyperfocuses
It’s also a communication hoodie, each shark has a different emotion and the sleeves have yes and no for non verbal communication
It looks like something Addie from tv show "a kind of spark " woud wear and is cool.Very cute hoodie
@@viktorija214LOL YESSS
She's is an ambulatory wheelchair user which means she can walk short distances a lot of the time and that using a wheelchair helps her to be able to be out and about for longer and makes the whole thing less exhausting and painful. My point is that, in this situation, it's most likely she would be able to use the stairs and have someone else carry her wheelchair, however, 1. This could massively affect her energy and pain levels throughout the day, 2. If she was on her own, this would be so much more difficult and 3. She just shouldn't have to. The only reason I even mention that she's an ambulatory wheelchair user is to point out that, if she wasn't, she really would be completely screwed and I don't even know what the best option would be in that scenario and it's only because of her own condition and abilities that those in charge of accessibility at the tube stop didn't basically trap someone without any way to get help. I want to make it very clear that I do not at all think that, just because she can walk sometimes, she doesn't have a right to be outraged about this lack of accessibility. You're not more or less entitled or in need of accessibility depending on your disability and this shouldn't have been inaccessible in the first place.
As someone with adhd, I love all marine life. It’s one of my favorite things to talk about 😊
Hi! Engineer for a lift company and a part time wheelchair user (can't do long distances) here! One of the main reasons the lifts go down is that theres actually a lack of engineers in this sector which means we can't get out and fix all the lifts/stairlifts ect straight away which is hard on us as we don't want to let people down who need to use it. I understand it's frustrating as i too rely on them quite a bit currently due to misaligned leg bones that stop me from walking long distances. It's extremely disgusting though that they never answered you when you called for help and they should sort out having a number to call if that ever happens so someone can at least tell you whats going on
I didn't make this to go at people for "complaining" about the out of order lift coz I'd encourage you to complain coz then that gets passed to us and the repair gets fast tracked, I've put this so you can see it from the engineer's side and that we want to fix them, we physically dont have the manpower to do it. Hopefully it gets fixed soon!
I hope you have the strength to keep doing what you are doing for a long time. The world needs you.
Thank you!
I hope you guys get more engineers soon! I also hope your company is putting out very competitive pay packages to encourage more engineers and aren’t trying to strangle the workforce to save money. That happens in my job field way too often.
You are such a wonderful and pleasant educator of Tourette's and differently abled people and their struggles. I have learned a lot from you. Thank you, and keep it coming.
*disabled
@@irishhamiltonmemes6748 I love synonyms.
It's actually crazy how many emergency call buttons on lifts don't actually answer. I got stuck inside of a lift once, was stuck for a solid hour because nobody would answer the damn emergency call
I think they expect to us to magically not have a disability anymore akin to telling people with depression to just “be positive”
Yeah like “Oh well now get up out the chair and use the stairs. Sorry! Bye!”
It's true. When I had surgery my neighbours were all fantastic and amazing because they could see I'd been in hospital and had surgery.
However when I had a mental breakdown because of two losses abandoned and a death, they didn't know what to do..ohh but you always look okay...No I'm dieing inside and broken and trying to put on a brave face in public. The fact that my hair and fallin out and I looked like I'd been taking ozempic...
If they can see it great if they can't ur fked.
The whole "I can't see it so it doesn't exist" things. Makes me so annoyed
I’m sorry the elevator was out of order? You can’t ride it, no one can. It sucks, you just got unlucky. No one is trying to spite you, it’s not like they aren’t accessible, they just happen to be doing maintenance. There is probably another elevator around. No one is saying you should just walk up stairs, no one is doubting the severity of depression. You just got unlucky.
@@boblobster5126 Hi. I’m glad you have this outlook and are trying to be positive but people that are part of a marginalized community have a right to complain. It comes off as you offering a counter when we are talking about our personal experiences but people do doubt the severity of depression, say certain things, and expect certain things of us. You get to say “it doesn’t mean it’s not accessible” but it does because we can no longer access it. Some of us don’t have the option of the stairs or going into a store without a service dog or other options that able people have. That place is now somewhere I cannot go because there is one option and I will never have the luxury of choosing a different one. I don’t think you are trying to argue or demean or belittle or whatever but it does come off in a kind of negative way.
So, in all seriousness, wtf do you do if you were alone? Call a family member? Wait for a random stranger to help? What the actual fuck is this?
i’m not sure 😅 my friend dan was with me luckily so he could push me up the hill on the way out (not pictured in the video) but i couldn’t have made it out on my own as the alternative exit we found had quite an incline🥲
I assume they expect people to go full Gattaca mode (the movie in case it's too obscure of a reference) and drag themselves upstairs while pulling their wheelchair alongside them.
@@Zara_Beth Good to know you made it out. My immediate thought was to (if your companion can walk) find a flight of stairs, they carry you up them, set you down at the top, then go back down for the wheelchair. Course, I'm basing this on just this clip.
I traveled to London in 2017. One day my friend and I wanted to go shopping and took the public transport to get there. When we arrived at the city center there was literally no elevator to get upstairs from the underground. I thought I just couldn’t find it because I’m a foreigner and so I asked a man who worked there (security staff or something). He apathetically answered that there is none and left me standing there with my wheelchair. I was lucky enough that I had my friend with me who helped to carry the wheelchair and that I’m a part time wheelchair user who was able to walk the stairs by myself. On our way back to the Airbnb I asked 2 women if they would help us with the wheelchair so I can get down the stairs to the tram. They seemed to be locals and were shocked themselves that this was so inaccessible.
I’m still a bit mad that the employee at the underground station didn’t offer to help us getting me and my wheelchair up the stairs _or_ tell me how I can get to my destination otherwise (take the tram to station xy where it’s barrier-free and then take the bus etc.)..
You pull the fire alarm conviniently located by the dead callbox
Her face from 😀 to 😯 😂😂😂😂
The literal lift may have been closed but the metaphorical lift might have been open
God I really hate it when compabies or places advertise 24/7 help service and nobody answers
and people will still say you’re “complaining” and “this happens to everyone”… no… that’s absolutely not the case!
Most people can just take stairs when lifts aren't working, so what do those people think happens when a disabled person can't pull a Grandpa Joe? 😅
This literally happened to everyone. No one could go in the elevator. People could take the stairs instead, you couldn’t. So what. What do you want them to do. Send 4 employees to carry you up the stairs? The elevator broke down. That’s shit luck, and you are just going to have to find a new way around it, a place can only have so many elevators.
@@boblobster5126"So what"???? Is this a joke or am I misunderstanding? Being trapped upstairs is not a "so what"
This situation is the fault of these two for poor planning and routing. There's a giant sign next to the elevator stating, "London road is closed until further notice." If she can't read that sign or bother looking into potential closures online, then the elevator being "out of order" is the least of her problems. The staff probably isn't responding because there's no staff at the station due to the road being closed. She's making a general inconvenience for ALL people seem like it's this disabled accessibility issue when it isn't. If you're disabled then YOU have to take the initiative to put more effort into plotting out a trip to prevent things like this from happening.
@@ragingassassin6659We shouldn't have to put in twice the work to have the same access to the public as you do. We already do this routing constantly - there being no one to answer an emergency line is never a disabled person's fault. Just say you don't want us in public with your whole chest
When that one part of the map isn't unlocked yet
Hi,
Yes this was a good day. Imagine getting in the elevator and needing to use the bathroom when it fails with you in it. I had to deal with this a few times. Always have an alternative portable bathroom with you and never use an elevator that doesn't have a current license posted. Always report expired certifications for elevators with building security or property management. If it doesn't get fixed within two weeks, report it to city safety inspection services.
Gotta love the way our disabled peers are treated. 😕
yeah those damn elevetors should be arrested for breaking down
@@cherno8336 I think they were referring more to the fact that accessibility wasn't maintained, and the call for help/ service was either ignored or also broke down due to not being maintained
@@cherno8336 low iq
The guards in the tram station should carry her up the stairs if the elevator is out of order
@@Dicka899 LMAO! No! Guess who's getting sued if they accidentally drop her? Same reason I never carried anyone up or down stairs. Not my job. 🤷
Not being accessible is terrible, but not answering an emergency line is next level. 😯
its not an emergency line thats customer support
Surely anyone with working eyes can see the emergency button is underneath the customer service button she pressed. She doesn't need customer service, being stuck on a tram stop with no way out is definitely a reason to press the emergency button which she should have done.
@@deanmcloughlin2360 is that an emergency?
I thought emergency meant you or other people are in serious danger
@@deanmcloughlin2360 and "no way out" idk, if that was my girlfriend I'd take her on my back and walk up the stairs
@JoeyP946 you can't just live on a tram platform mate.
imo trains/metro stations should always have at least two elevators in order to always have one working even if the other breaks down or is being serviced.
Preferably in two banks, but near each other, so that you’re not relying on a single controller being in service.
Never think about it but the amount of stuff completely accommodating to disabled people in the U.S. is great.
Thank you for posting this! It’s one of the many unexpected hurdles that can arise when going out as a disabled person. Even when systems are set up for us, they may not be well-maintained.
As a wheelchair user with an energy-limiting illness, I tend to have to avoid going out because most likely there will be multiple hurdles to accessibility and they add up quickly.
E
The source of the problem is the same in every circumstance: the ineptitude of the people being paid to do the job of ensuring accessibility is overlooked by their employer until somebody dies (and even then their lawyers protect them.) No true accountability, no integrity; "it's just business."
In this case it’s not the whole road was blocked off above it, the stairs are marked off I’m not sure if there were any other signs but this is just putting bad light for a made up situation the lift works the above exit is just closed
@manen2391 yeah but.. she can't use any other exit with her wheel chair? What other elevator should she use? Oh there's only one to that exit?
See how you completely made that shit up too
@@manen2391The lift doesn’t work it’s literally out of order
@@manen2391No, the lift is broken. It's out of order. Wtf did you watch?
@@jaedynjoie-fils356 there's another elevator on the other side of the station the entire exit is closed nobody would be going through there there is an elevator on the other side of the station
Designing public spaces when accessibility for all is the default is the only answer. Doing so hurts literally, no one!! I dont understand why developers dont do this!!
Infrastructure is fallin apart everywhere and in every aspect compared to before.... i seen this in my city too. I think until we get loud, the folks governing and leading think they can keep this up. We payin taxes for accessibility in all sorts of aspects. Unbelievable and unacceptable.
Every place should have at least 2 elevators for this situations. Like what are disabled people supposed to do if the only elevator breaks down!?
Go home I guess? 😢
It's actually a requirement in Québec (for instance). Although they can't be bothered to renovate older buildings to follow accessibility guidelines...
It involves two sturdy poles, several strong men of equal height, and someone to bang a tambourine and shout, "Make way!"
Are you gonna pay for it,
@@jjkay2476 They already are, just some people wanted an extra cut along the way. It should be there in 10-15 more years at the funding left over. Pretty common for public works
In my city when an elevator on a train station is out of service, there are regular announcements on stations and over train speakers to announce the issue and steps to take if you need to use the broken elevator/escalator. Either you ride to the the next stop and take a train back to use the elevator on the other side, or they get a bus to shuttle people from the previous stop to the one with a broken elevator.
Things will obviously break, Its understandable that an elevator is out of order sometimes, but its super weird that youre completely left to your own devices to figure out where you need to go.
Manchester trams have the same thing. They say on the sign where they are down and the entire list is on their website. It would explain to go to another stop close by. On this stop they would have to get off at piccadilly gardens which is one stop later and it has a ramp. It is about a 2 minute walk from the two stops.
I'm glad you were honest about it all. A lot of people would have hid this with the original point.
Yep I've been stuck at Piccadilly Station at this EXACT lift because it was out of order a couple times! I had to go alllllll the way around, outside the building in the rain, crossing the dangerous hidden tram line in some dark shoddy alleyway ffs, and then back inside the building at a difference entrance and then take a different lift, took me atleast 10 mins, if i had a train to catch it would have been missed smh. And the escalators don't work half the time too for ambulant disabled people
Even when places claim to be acsessable they never truely are.
In Stockholm they'd just ask you to travel to the next station with functioning elevator and make your own way back. Even if it is several kiliometers away and there's heavy snow. Non-disabled people just don't get it.
Seriously, where is the basic human empathy there, Im so sorry they just expect that??? Like, ok cool (/s), technically you are able to do that. But it would be like refusing an able bodied person access to public transport because "well you have legs, you could technically just walk for 2 hours to get there instead!"
What's wrong with that answer and what would be better?
@@Jack93885 some wheelchair users have limited mobility even in their chairs. I have chronic fatigue syndrome and I have a limited amount of time that I can sit up every day. I need to use that energy to do the things I want and need to do, not compensate for broken public transit. Incliment weather is also a huge deal for a lot of disabled people. Being too hot or two cold can be a big trigger for chronic illnesses, snow and ice can make moving around unsafe or impossible, and some powerchairs aren't water/snow proof. The solution would be to have multiple elevators to reach the same destination, maybe with some being labeled as disabled-only, to ensure a single elevator malfunction doesn't leave people stranded.
@@Jack93885 ikr these people act like elevators don’t break or need emergency maintenance. Like things break and go out of order
@@Jack93885
It's ridiculous to have an entire station effectively closed to wheelchair-users. I'm shocked you can't easily imagine the practical issues that a someone using a wheelchair may have if they need to traverse through snow from one station to another, especially when it's an unpredictable issue as elevators may become out of order at any time.
A possible solution is providing a bus ride back to the station with the nonfunctional elevator if passengers must reroute to other stations to exit the train.
Oh same happens to me all the time -.-
Shit is sometimes broken. Not every mechanic can drop everything they're doing to help you personally.
My little brother is in a wheelchair and it is so crazy how inaccessible cities can be. And people have no respect for elevator etiquette. Travel is such a pain and most people don’t even realize it
I appreciated the signage around the Barcelona metro that priority should be given to wheelchair users waiting for the lift. What really surprised me was that people tried to cede their position in the queue… as it happens I wasn’t in a rush, and generally the other people also needed the lift so…
I was in a car park in worcester just yesterday and all the lifts were broken. Apparently they've been down for ages. It's exhausting how little they care.
When you go out to show how good life really is and life is like “not round hyere patna, not round hyere” 🤣🤣
Youre right. That is absolutely out of order.
I’m from Newcastle and the metro always has lifts that are out of order for literally months. They have announcements saying “the lift at so and so is out of order, this stop is the closest with disabled access” and I swear they just added announcements at every stop whenever the lofts broke instead of actually fixing them.
I remember a similar situation in Washington DC. I don't know how it is now, but even as someone who doesn't need an elevator, I noticed the constant outages. One rider who used a wheelchair lost his temper with a worker after a particularly bad day where he was sent all over. He got fined. Most of the community was completely on his side. There is only so much people can take.
Office of Rail and Road and Rail Standards and Saftey Board should know about this.
Security on duty: "I missed the part where that's my problem."
In my city they literally tell you to go to another station if you need to use the elevators. Escalator uptime is only 75%, and the elevators are much worse.
You have my sympathy and empathy.
My college has a surprising number of students with physical disabilities (were an ag eng/ working with animals school so it’s hard for our disabled students already) and almost nothing is properly accessible. It pisses me off for the students, I can’t imagine how annoying and upsetting it is for those who need it
I always worry a disabled people on their own in these situations. When out in city centre or travelling I always have my partner, mum or friends with me. 😢
If Hollywood's taught me anything it's that people in wheelchairs have telepathic abilities, so just contact maintenance with that instead.
If the 'littoral' lift is out of order just use the metaphoric lift.
Cos the only reason anyone would specify a littoral lift is if there was a need to distinguish it from a figurative lift.
At Sunderland uni I often had to work from home on certain days because all of my classes were downstairs, inaccessible from outside due to works (no space left for disabled people and all bays downstairs taken by work vans. The life rarely worked and if you forgot the code you’d have to walk all the way back around the library to ask for it. Walk back to the lift and get downstairs.
I’m so sorry that’s happened!! I hope you got out of there safely!! ❤️
litterally just had to walk. you pretend like her legs dont even work.
If you know she's able to walk, then you know it's only sometimes. She needs that chair. You'll know this because you clearly watch her content. You choose to spend your time hating on a stranger. Maybe think about getting a life instead.
@@Unexplained65 I know that her legs work? I’ve been subscribed almost to the point where she started this Channel? She’s in the wheel chair because of a Chronic illness she has and it causes her legs to feel weak and she’s wobbly when she stands? I’m not pretending that her legs don’t work cause I know for a fact that they do work cause I’ve seen her stand up in videos and UA-cam shorts? I don’t know what you’re on about?
@@rhianlock692 are you talking to me or @Unexplained65?
Yes she needs that chair but she can still walk, the real problem in this situation is for people who actually can’t walk and are not able to get out of there.
Elevator technician’s feelings are hurt. “I’m trying my best. 😔 parts are on back order…” lol
yea I don't think it's the technician's fault mate. They just do what the boss tells them to do
@@JoeyP946 yeah and they didn’t break them in the first place
@@NathanAdamsCars I've seen some weird things happening in the elevator. From people sticking in screw drivers into the circuit board to peeing over it.
It indeed is usually not the mechanic's who break it xD
@@JoeyP946 it’s always the fault of the BAS/EMS system of the building lol. Blame it on the controls people. That’s what the HVAC techs do lol
@@NathanAdamsCars I don't know what you saying buddy.
I blame the boss man. They are ultimately responsible for what is happening on their property and in their business.
Don't know how Spain does it, but in my country it would be the CEO of the NS.
Not me thinking that at the beginning there was 2014 Godzilla's roar lol
It should be mandatory for people who design the systems to spend several hours in a wheelchair testing them
Even better, let wheelchair users be in charge of the designs and part of every step
More several weeks to months
I don’t get why you are all so upset about this. The world doesn’t revolve around you or disabled people, you shouldn’t expect people to bend over backwards for you. The elevator is broken. They didn’t shut it down because they saw someone in a wheelchair. She would have made it through here perfectly fine literally 363 days of the year, she just happened to pick a bad one. This is about as accessible as you can get, you can’t do much more.
@@boblobster5126 average abled take 🥱 y'all act so entitled for literally no reason.
@@boblobster5126 Dude... you've made a bunch of comments under these top comments, all for the sake of complaining about disabled people complaining about lack of accessibility. You have waaaay too much time on your hands 😑
Proof they only care about how it looks, not if its actually helping people.
If you pull the red switch it teleports you where you need to go
Your custom wheelchair looks so cool
It's never fully accessible and these situations make me scared to go out and about in my chair.
You just need to accept that you are living in an able bodied man’s world. There will be places you can’t go and things you can’t do. It’s sucks that you were dealt a bad had, I feel for you. I can’t imagine how hard it must be to do basic things. But an elevator is the most they can reasonably do for you on the subway, and this one just happens to be out of order.
@@boblobster5126 Oh man you’re gonna love reading back on this when something happens to you. You people always act like the disabled should accept dirt and be grateful just to be alive. Why can’t we complain? If this is all they can do, why can’t we complain if it isn’t being done?
Sincerely, a 19 year old with full spinal implants.
@@boblobster5126 This is just insensitive and dumb. UA-cam hid my last reply and I’m not sure why. But I will repeat my biggest point again, everyone’s bodies will break down someday. You will not be agreeing with this when it comes down to your own.
@@boblobster5126 I think in some situations this POV makes sense (like an ancient castle or historical site that can’t be retrofitted) but absolutely not for basic public transit 😭
@@boblobster5126Able bodied man's world? This says so much.
ugh this sucks so much, I’m hopefully getting a wheelchair soon (for my leg paralysis) and this is the stuff I’m afraid of happening. Hope you got out ok love the channel
That's why ramps. Shit gotta hit the fan for a slope to be out of order.
legend says she's still there, waiting for customer service or the lift to be back in order
Hope this got sorted....and hope you can share what you did in the end!
*THE JAW DROP* 😂
I completely agree and support you...they should be accessible to everyone
Returning to Manchester after 45 years this is what I have found Manchester, in general, to be. All talk, no delivery.
This is why I don’t use public transport anymore. Just not worth the risk of being stranded.
She isn't stranded, she can just get on the next tram, or train or whatever it is called.
@@joshdavis3743 she’s stuck on the platform until that transport arrives. Imagine not being able to go toilet, get food drink anything. Some trains are delayed for hours. Stop pretending like you have a clue when you don’t. Stranded to a disabled person is so much different to an able bodied person. Have some empathy
Okay you matching the wheelchair though is like top tier style so cute
“The Choob” I’ll never get over that accent
People: "How is your day going?"
My day:
They never think about us or get mad at us. It’s sad how the word is split in disabled and not. Being and becoming an disabled can happen to all of us.
They do think of you, they installed and elevator specifically so you could ride the subway with everyone else, it just happens to be down. It’s no one’s fault. And they can’t instantly repair it either. They need to spend a lot of money, call a guy, wait for him to show up, wait for him to tell them to order new parts, order new parts, wait for them to arrive, call the guy back, wait for him to install them, and then pay even more money. For serious elevator problems where you need to replace a specific part it could take weeks, other times it might only take a couple of hours.
@@boblobster5126man you’re so salty, literally replying to every comment, who hurt you? were you orphaned by a wheelchair or what?
Then there should have been an announcement on the train, @@boblobster5126.
@@boblobster5126yeah you still don’t get it lol god i wish some people could just be disabled for a week or month so they know how easy they have it
@@lilithweaving I have been disabled for 3 months after complications due to knee surgery. I was in a wheelchair and the last month I was able to use crutches. It sucked. There were things I couldn’t do and I just had to accept that. I never complained about an elevator being down of maintenance, because why would I, it’s not permanently down, and if I come back in a week or two I’ll be able to use it again. I acknowledge how hard it is to be disabled, but companies and people try their best to make life as easy as possible for you. They have elevators, handicap parking, big seats on the bus, big stalls in bathrooms, wheelchair ramps etc… they don’t “not care about you”, shit just happens.
That should be illegal. To have no way for disabled people to exit an enclosed building.. seems like such a bad situation if a fire were ever to start.
Technically you aren’t even supposed to use an elevator during a fire for savers reasons. So if a fire broke out all the disabled people would need to get carried out or something like that by the other people in the building. That’s definitely a huge safety problem.
On the other hand a ramp takes up a lot of space, so I honestly don’t have an idea what the best way to do this would be.
Am I really the only one who read the sign on the door to the left of the lift? The entire exit is closed, so you can't get out no matter how well you climb stairs.
@@Avocado_Ananas I don’t know about the UK, but here, lifts have a fire service mode that the fire department uses to evacuate people who can’t use the stairs, and to go between floors. One thing FSM does is it makes the doors manually controlled, and continuous-pressure (the fire fighters need to hold the respective button to open and close the doors. If they don’t, they’ll just return to their previous state).
@@HariSeldon913 Yeah, I see. No idea what the layout of this station is, or where in the station they’re at. Maybe this is the only accessible exit in this part?
@@HariSeldon913 No, I think many people noticed that. Some maybe just don’t understand that.
I love how everywhere think that disable ppl have magic or teleportation
That's really uncomfortable. I hope this was a lone case.
This reminds me of a video I watched of a young guy who used a wheelchair. He was in NYC and really wanted one of those famous rainbow bagels. But the shop was across town. He thought it would make for a good video to try to use the public transit system to get there to see how accessible it truly was. He left early in the morning so he had as much time as possible. It took him the ENTIRE business day to get there with so many set backs and when he FINALLY made it, there was a step up into the entrance so he couldn’t even go in. Workers had to bring the bagel out to him and he couldn’t go in to look and enjoy what the bakery had to offer.
This was years ago so I’m just recalling to the best of my ability but it has stuck with me and genuinely made me appreciate how easy I have it.😢
They're redoing the transit platforms in my city. The tactile lines just run you into walls where there is no information as to which direction to go next.
And there are three and four foot gaps between them when they cross metal plates. Gotta love it.
Wow. Just wow. That’s terrible!
This happens way too frequently; my parents came to Manchester and the lift at picadilly was out (my mum has limited mobility in part due to lung damage caused by cancer treatment). They needed to get their train back home, and the staff at picadilly told us that our only option was to wait for a tram to take us to Ancoats and then get a taxi to the train station!
The lift went out, well these things do happen. Cant stop that, can only fix it when it does. Would have been a great opportunity to show how robust the system is by someone answering the bloody intercom and sending someone to assist. Thats how you turn a great victory into shameful defeat.
That’s terrible! I hope you were able to work it out!
I would literally just start screaming “HELP IM TRAPPED HEEEELLLLPPP AAAAAAHHHHHH”
Part of me is so sceptical about influencers. Like surely there is an alternate.
I have a massive amount of respect for those with disabilities