When a customer would be nasty to me I would look them in the eyes with a big grin while setting their plate down and say, "You enjoy that now." Then glanced at the plate and back to them. I never did anything to their food but the mental game was very effective.
I worked in a resturant in scotland. One night we had these customers sent back meals about 4 times and said a lot of sexiest stuff to the waitress. They asked for a male waiter. Only male in the building was the owner. She went to him crying. Saying she didnt know what to do. He went up stairs , grabbed the coats of the back of their chairs and threw them in their laps. He told them to leave. they said something like "we are customers, the customer is always right." He replied " I'm not taking your money, you're not customers here, Get the fuck out"
I worked at a restaurant, one day we had a woman who "found" hair on her plate. She called over the manager and made a big fuss about it, demanding her entire tables food be free, as well as a bottle of wine and dessert for good will. Manager refused and insisted to her that the long brown hair on her plate was not from the kitchen. She got pissed off and started to make a scene. The manager excused himself and told everyone in the kitchen to stop what they were doing and line up at the table. There were 6 of us. He asked her to please identify the person who that hair belonged to. 2 had shaved heads, 1 had short brown hair, 1 had long neon pink hair another with blue hair, and 1 had curly red hair. She was still upset and said it could have been from one of the servers. My manager replied back that the only person with long brown hair in the restaurant at that time was her, and he was so sure of it that if she wanted to, he would be more then willing to watch the security tape with her to prove it! They paid for the meal. No tip though.
One of my friends worked at Olive Garden as a waitress. Some college dude was saying gross inappropriate stuff to her as she was walking around the tables asking people if they need anything. She just ignored him I guess he got sick of her ignoring him and slapped her on the butt really really hard. Without even a second thought my friend whirled around and elbowed him hard in the side of his head practically knocking the guy off of his chair.
I'm B.O.H staff for my mom & step dad's restaurant. One brunch a while back, we had this woman and her friends come in. She's bluntly obvious about being an "online food blogger." Her and her group eat, bill time comes and she tries pulling the "I'm a food blogger can I get something free blah blah" my step dad, over her shit just tells her "the only time I comp any thing for food writers are for legit food critics, not some bored lady with a blog" hands her the bill and walks away. I nearly choked on my water
Whenever I had a rude customer I did 1 of 2 things. 1) I would take forever to do anything for them (refill drinks, bring out their food, clear plates away, etc.) Or 2) I would give compliments but in a super sarcastic voice so they would be self conscious (your skirt looks "great", or WOW that shirt is so flattering to your body shape.) So they either had time to reflect on their actions or be self conscious as revenge.
I had a table of teachers..I was going over each woman's order. One rude lady gave me a condescending look and asked me if I had children. I looked her in the eye and said, " What does that have to do with your order? " She doubled down, asked again..I said, " Ma'am, that is none of your damn business. Is there anything else you need for your order? " The looks were priceless..she didn't dare look me in the eye; I got a sizable tip.
@@kaitlyn3168 Exactly. She was a insecure person needing to take someone who she believed was beneath her. She is used to not having many people give it back to her.
Years ago back in HS, I helped out some of my parents friends in their restaurant. It was a full on silver service, high end dining. I started out washing dishes, moving up to kitchen assistant and when I was 17 I started to learn table service. If you know what full silver service is, you'll understand. Once I was trained I began waiting upon customers. About 2 weeks in I had a customer order Steak Tartare... Now we are told to check that the customer is aware of what they're actually ordering. So I ask him, him wife glances at the menus and says "Dave, did you read the menu carefully l, don't think you will like this" Now this customer was a regular, and the heathen always orders his steak "REALLY well done" he emphasises the really. Our chef always referred to this guy's steak as "sacrilege" So I really wonder why a guy who only has cremated steak, would order a tartare. If you don't know steak tartare is RAW beef steak, finely diced with a RAW egg yolk on top. I love my steak rare, more towards blue than medium. But even I couldn't eat tartare. The guy snaps at me "I KNOW what I ordered, I'm not an idiot, just bring it!" So I go, chef asks "are you sure, did you check?" I say "yeah", I even say "it's for Mr Sacrilegious steak" We are careful with orders for this dish as it is actually a more expensive steak that is used. You can't serve a basic fillet from the grocery store raw, with raw egg. So he prepares the meals, I serve Mrs Sacrilegious (always ladies first) I walk around to serve Mr Sacrilegious. I check they have their drinks, give a tiny bow and leave them to their meal. The Maitre D is the one who keeps an eye on proceedings, watching for customer requirements and issues. He notifies me that there is and issue and guess which table!? So back I go, the husband looks a bit green in the hills, his wife looks annoyed (at him, not me). She says "Dave, has decided this is not the dish for him, is there anyway the chef can fix it? If he can't can he prepare his lordship here a "REALLY" well done steak and he can bill for both dishes, we will take this one for the dogs" Mr S tries to sat something and she snaps at him "no, you WILL pay for both dishes, because you ordered that, you were asked TWICE, you got snarky with our waitress and the mistake was not theirs, it was all on you so you're paying for it, NOT THEM! and you know I despise creating needless food waste.". She did emphasise that her preferred fix was to reserve this fix so the perfectly good food wasn't wasted. So back I go to the kitchen, chef is not surprised at all. He sets about (over) cooking the poor steak, cooks the egg. Puts it all back back onto a new plate for me to deliver. Tbh chef made it look like the original dish, just cooked, he did a fab job. I served the dish and "Dave" starts to eat. At the end of their meal I deliver their bill. I'm stunned when Mr Sacrilegious actually says "i really enjoyed that, I guess I invented a new dish, we should give it a name and put it on the menu... He laughed and said how about "steak sacrilegious" I replied "how about we call it Steak: I KNOW what I ordered, I'm not an idiot, just bring it!?" His wife howled with laughter and said "I like her..." I did see she her make him add more money to the tip. They still came back often, but "Dave" always ordered REALLT well done steak, every single time. His wife tried many different dishes, but he was basic AF.
Next time he orders a steak extremely well done, just throw it in the oven at the highest temperature possible and wait several hours before bringing him his steak.
My mom owned the candy store, I started working there when I was 16. I was made supervisor/trainer at 18. I was given permission to deal with customers requesting manager. One customer ordered orange julius, left, drank all but a dribble. She came back, and said she didn't order this flavor, could she get the "right" flavor. I told her I couldn't as she had already drank most of the drink. She screamed at me that the "customer is always right, get the manager right now!" I went into the back room, and come back out, and asked how I could help her. She sneered at me and said she wanted the manager, and I responded I am the manager. Then she demanded the owner, so I called. When she answered, I said loudly, "hi, mom, a customer wishes to get a replacement drink for a drink that I got wrong, which they drank completely." I turned around to hand her the phone, she was walking away.
Ok ill go back. Its just after hearing how and what the manager says im like wow.... Thats all thats neccsary!! "Ur not a customer your a liability" lol.
Ugh, one time when I was a server - over 30 years ago - this group of drunken losers came in and ordered over $70 worth of food (a lot in 1990s $). These losers also saw fit to unscrew the S & P shakers and empty the contents onto the table then pour syrup & ketchup over it to make a gross, sticky mess that was extremely hard to get off. To top it off, when these losers got the bill, they were short - not 1 or 2 dollars or even 5, but more than $20! As luck would have it though, 3 members of the local police were seated at a table just inside the door, having coffee. When they saw what was going on between the manager and these clowns they stepped up and got involved. The men were told they could have been charged with obtaining food & services by false pretenses under Canada's Criminal Code; however the manager opted not to charge them. She did, however, inform them they were barred from the property and told they were not to come back or face charges, which the cops backed her on. Several times after that 2 of them kept trying to come in and we always had to kick them out again, or the police would be called. They always left without incident but that 1 incident has always stuck out in my head. One of the shittiest moments of my working life.
Once had a customer that was letting her kids run around the restaurant and I know everybody else caught one of the little buggers peeing in the fake potted plants we had by the bathroom I picked him up carried him back to the table and let him pee all over her purse and told her to get the hell out we're refusing service to you
It wasn't from a waiter but the clapback was too beautiful for me not to share it. I was on a flight and some old guy next to me was being a total douche to the stewardess who kept her service-smile for an impressing amount of time. Then finally, the douche said something along the lines of "And since when do they even let cows become stewardesses?" and that fricking queen said "Ever since they let pigs fly, sir."
Husband's colleague at a Michelin restaurant. He was the head chef and knew his stuff. Some blowhard made a big stink that the fish they were being served wasn't from Japan (because he went to Japan so he KNEW what it was supposed to be like). The fish was literally received FROM Japan that morning. Like literally was brought off the boat and to the man's plate in the same day. The chef, who in an out of character way was being patient with him, assuring him the fish was from Japan. The dude wasn't having it and saying he wasn't falling for the lie. Chef said "Okay. Get out. The food up to this point is on us. But you have to leave. GTFO." the man huffed and he and his date were escorted out. High end restaurants like that don't want your money. They just won't serve you.
I actually do know the owner of a restaurant near me....went to school with her. But I would never ever dream of "dropping names" there. It's funny when she comes out to the dining area and sees me, though. She always stops by the table to chat a few minutes. And then wait staff are surprised.... like....who is THIS? Lol
I used to work at McDonald's a few years back, some guy in an audi rolled up like he was hot crap. He told me: "if you work hard enough, you can have a nice car like mine!" My manager immediately yelled from the back: "If my guy works hard enough, he won't have to eat here!"
The hair thing made me flashback to working at a small hibachi place. There was this woman every time there was a long black hair in her sushi. This happened 4 times til the owner finally told her off. The hair in the food was exactly the same length and color as hers. I was the only one with long hair at work and I have bright red hair tied back in a bun. Everyone else who worked with me had the same color black hair as that "found" in the food, but short hair. Main sushi chef (who made these rolls where the hair was found and I was the only contact point between him and her) was completely bald.
I am the complete opposite. If I get my order and it’s wrong, or not good, I’ll eat it anyway. I know how hard servers work and I feel like a bother to them to ask them to take it back. And yes, I always tip very generously.
This comes from my aunt, direct quoting though. “Today I had a customer come in and order their usual, some scrambled eggs with no cheese or pepper. Like always, they complained about it being flavorless, and like always, I told them we could add to the eggs. He wanted them free. Well, I had enough of his bull crap, and said ‘Sure, we can comp it.” and took away his eggs. He starts screaming, saying I was stealing his food, so I said ‘You had it comped.” He continued with his screaming, so I said “Do you want your eggs you cheapskate?”. He left, and I was given a strike, but it was worth it!”
23:56 "No matter what you say and what you do, I'll have at least 2 mins. alone with your food." xD Yeah, that old guy was giving off some serious Uncle Lewis from Christmas Vacation vibes.
Yeah, this is the thread winner. Doesn't ANYONE realize that criticizing food and sending it back is hazardous unless you're a regular customer and the waitstaff knows you're worthy of respect? I've RARELY sent anything back, or complained, and when I did, I was taken seriously.
My bil had a great clap back once at a costumer at his old job. He use to work for a leasing company and this one guy was arguing about them repoing a tv or something. The guy yelled at my bil “do you know who I am? How much money I make?” And my bil just answered “you’re **** and clearly not a lot or else you wouldn’t be getting repoed”
This was 40 years ago. I was working in a large hotel kitchen that served three restaurants and a large banquet operation. Anyway, there was this very flamboyant waiter named Chris. Chris was excited because a sugar daddy was spending hundreds on his sugar baby to impress her. Chris is thinking 15% of 600 = BIG bucks. The sugar daddy left him a 5 dollar tip. Chris ranted at the man in front of everyone in the restaurant for five minutes, eventually chasing the sugar daddy and sugar baby out of the restaurant. Chris wasn't even written up.
Oh, yeah. I deliver now, and it's always disappointing to show up at a POSH place, high-price ticket in hand with the tip still open... and they don't tip at ALL. Or the Local Chain Car Dealer, who orders several hundred, tipped $5, and asked only once I was there for plates. Rudely demanded plates, I will add. I lightly suggested that if they tipped more than 5%, I'd start carrying my own plates to hand out. Which I started doing anyway, and the next time they placed their order and asked for plates, I had them on hand and was tipped $20. Which is better than most large groups that dine in Our Pizza Store, on any of the three above mentioned. One large group (between 12-20 people) spent over $200 on food, kept me running drinks for about 30 minutes solid, and me with other tables. My tip? $3, a card informing me that Ab0rti0n Is Murder!, and reporting me to my boss for poor service, but they still tipped me, because they didn't want to be =those= customers. Apparently, I shouldn't have "wasted" any time serving anyone else, just them for their entire stay. Most large groups of 12+ people all seem to think someone else will leave the tip, that we aren't tipped, or that we didn't really turn ourselves into a pretzel for them, and don't deserve a tip. (shrugs) They get the same cheerful service of smaller groups, but once I count up to 12 people, I brace myself for a max of a 1% tip, because $2-$3 is a "generous" tip from such large groups. For some odd reason, I prefer delivering the food to their homes. Tips are better in general, often FAR better than working inside, and I don't have to clean up after them, either!
@@cchastant8251 I always tip 15-20%. The one exception-the only thing my waitress did was take my order and brought the check-the hostess did everything else. Brought my food, brought a supplemental item. Took my dessert order and delivered it. Brought my drink and refilled it three times. I stiffed the waitress (she was pissed) and gave the hostess 10 bucks (50% tip). She tried to refuse it, but I insisted on her taking it.
@@The_Dudester I've had people do this with me and my head manager, when he was their initial waiter, and they tipped me in cash after insisting that their tip was =only= to go to me, and none to him. Not having witnessed whatever happened (or what =may= have happened), it made me rather uncomfortable, but he does get paid a lot more per year than I, so I was uncomfortable because of the way they told me the tip was mine alone. All they needed to say was, "This tip is for you. We'll take care of his gratuity later." He wouldn't have even mentioned it, one way or the other. I can understand the waitress being pissed; wait staff who are tipped in the USA get taxed on what the =government= think we get tipped, especially if we also aren't paid a "living wage" by our employer. And they tend to guess high on how much they think we make. Why your hostess was such a large part of your visit confuses me, but I have no comment on that, other than to be happy she made certain your visit was pleasant on the whole.
I was a bartender and I hated it when good looking guys expected extras just because they won the genetic lottery. So I used to wait for their friends to leave them at the bar alone (always happened eventually) before saying, "Man I thought you were really cute but then you opened your mouth." Every time that they would complain to their friends and/or the manager (she and her two brothers owned the restaurant) they would end up getting laughed at.
I once had a resident yell “Are you going to give us menus so that we can know what we want…” from across the room, while I was in the middle of taking another resident’s order, to which I immediately interrupted by loudly saying “I’M SORRY…Gertrude, what was it that you wanted as a side?” and while I apologized to her (this was a senior home). The resident just stared for a quick second and was like “Well that’s one way of telling me to wait.” Another resident she was sitting with told her “Well yes we never come to this side, and maybe they do things differently here.” I can’t tell you how hard I laughed after I stepped back into the kitchen, and how hard everyone else in there started laughing when I told them what had happened (she was NOT a favorite resident to anyone).
I used to work in a restaurant in a Texas town known for being the "home of the Indians" I am very familiar with this town many for many many years. I'm originally from Florida. We have reservations and Tribes opposed to there being next to none in Texas. (My condolences to the Ridiculous loss of your land, I am truly sorry) Ok so, this lady walks in and knows I am really new there (unbeknownst to her I'm not new to that town nor surrounding towns). I greet her and rather than her telling me how many may be joining her or if she just needs a table for one she jumps right on in and informs me that the Lance painted over the door is pointing in the wrong direction. Here is how the conversation went. Lady: you know that the arrow is pointing in the wrong direction. Me: (I look at the"arrow". It's a Lance, but I digress) Um no ma'am it's pointing in the right direction. Lady: no it is not! It is supposed to point South because such and such town is the other way! Me: May I ask why think it's pointing the wrong way? (I already know, but all towns people from there were raised to think there way she does) Lady: because such and such town is the opposite direction, restates the name of the town ending with "It's The Home Of The Indians! (She's schooling me 🙄) Me: no ma'am, with all due respect it's actually is pointing North and that's the correct direction. Lady: No! The "town is that way (pointing South) named after a extinct Tribe snd starts to tell me why it's called "home of the Indians) I cut her off Me: You see, I'm from another state and I know what indians look like. They are brown I went to high school here and I know the story. Many claim to "have Indian blood" but everybody that says that are white. (She really not liking me at all at this point, poor dear.) Lady: very surly now and wants me to continue to hear me out so to give me the ole one two, BUT SHE AIN'T READY FOR FREDDY Me: ma'am, my husband is full blood Navajo,. Because of "home of the Indians: type he has a Green Card! You heard me right. He is not not white, but is from the Northern Navajo Seat in Shiprock which happens to be in New Mexico and since that Lance is pointing North that is the general direction of his Reservation. The LANCE is actually pointing more to Oklahoma. Also my home state of florida, which is Southeast, also has Indigenous people living on Reservations. By the way, my husband and I were able to attend one of his Grandfather's funeral with the the man's Sargent in full Kilt playing the Bagpipes for his comrade and best Brother-Friend that he gaurded through out their time in WWII. His Grandpa was a code talker. Lady: 😮 ((..hmm I didn't get my schooling after all, just crickets)) By the way, my husband and I are going on 21 years
15:47 Fries under gravy. YUMM. It's super-salty, and if you're salt-sensitive, you need to make this a rare treat. Also superb: Tater tots under brown gravy. OMG. You'll thank me for this hint. Your cardiologist will hate me.
#1 Rule of Secret Shoppers: DON'T tell the store you are a secret shopper, it's your JOB to shop there and report back to your boss on your experience as a "customer" and the store gets a call/report/grade etc based on your survey. Telling them you are a secret shopper is almost like telling them "bribe me and you'll get a good review"
That's so alien to me... I always go out of my way to be extra polite to waiting staff, always greet them with a smile and try to be cheerful and pleasant (it's not supposed to be their problem if I'm having a bad day). I thought it was the norm... then I started working as a cashier in a bookstore, and learned that people are just assholes.
21:00 Oh...sounds like that poor person met my dad. He's the kind that will be an ass on purpose and then shake the person's hand if they stand up to him. The most embarrassed this has made me was me and my stepmom were trying to enjoy a Renaissance Faire and we were excited that there was a juggling act. The juggler was also a comedian so of course my dad had to insult him every chance he could get like it was part of the act while I sank down and look at the performer like "I'm so sorry..." and my stepmom looked at the ground like the good housewife she is for him. He did tip the guy but I felt it wasn't enough for how much he heckled. I'm sure anywhere else we would have been kicked out.
"Student employee snapping back: Try again" "Don't worry, I'm fluent in bitch". Fucking legends! I wish I could've been there to experience that. I want the lady who said "Did she die from SHAME?" to come to London and try that one, she'll lose teeth pretty quickly.
I had one last weekend. I work at the Wal of Marts, I'm an SCO host, which for those unfamiliar with those, they are the self checkout stations. I'm helping this one lady, when I hear an old man whistle at me to help him. After I finish with the lady, I take my sweet time getting to this old asshat. When I approached him, he asked if I could help him, I said yeah, if you quit whistling at me like a dog. He just stared at me with an oh s*** look on his face. I assume he's like this normally, and he finally met someone who stood up to him.
I was a server... couple comes in and sits down. I’m in the middle of taking a table of 6 order. So it takes me a few min to get to them. Once I do, the man is upset that I didn’t get to them sooner. I apologized and asked for their drink order. He continues to complain instead of making his order. He goes on to say they waited 20, (not true), and he knew the manager. Man: this is ridiculous, I know the manger. I’ve been waiting 20 min Me: sorry about your 5-10 min wait, what can I get you to drink Man: is the manger in Me: no, it’s 2 am Man: ima call the manager tomorrow and tell him about your service Me: ok, have fun with that Man: DO YOU HAVE ANY IDEA WHO I AM ME: am I suppose to? Man: *angry face Me have a good night
When I worked as a DA in a small county, I got a call from someone who complained about a water patrol breaking their duck pond they made without a permit or water rights. I said the patrol had the right to do it. “Well, we’re going to call the Attorney General on you” the AG came from the town I worked in and my wife worked with his sister. So I responded “Tell him I said hi”
When I was in the restaurant industry as a cook, my servers didn't have to worry about getting back at rude customers. They'd just let whichever cook was on duty know which ticket and dish was for said rude customer and we'd always add a little "special seasoning" to it and then sit back and watch them scrape the plate clean. Don't fuck with the people who can mess with your food. That being said, nice customers would always get bigger portions.
To the people who ate their meal and claimed they never got it: First I would apologize and say they can have their food made ahead of everyone else but they gotta pay first. Once they pay I would say haha thanks for paying for the original meal, now gtfo.
"The customer is always right" is an old sales slogan referring to choosing the right product to sell. Like, don't pick a poor product bc the customer is always right with their purchase choices. Has nothing to do with the service industry
There is a small percentage of people who are butt holes just out of habit. It's beneficial to society to do things to change their bad habits. However, there is also a smaller percentage that won't stop being butt holes until they die and sometimes they hasten their own demise due to their behavior. Good riddance to them.
this was at a grocery store but still applicable. I was training one of our new hires and she was learning how the deep fryer/cash register worked for that evening, a customer came in and made a big deal about combining two meals to try and get a buy one get one free (I was busy on the other side of the department so I didn't hear the first part) but my coworker came over to me and asked about it. I told her to make the food but I'd handle the customer when he came back, he came back and I started to ring out his food and threw the biggest hissy fit I've ever seen! Called me all sorts of names to boot! I tried to be nice, to let him know his mistake but he was having absolutely none of it and said the magic words, "This is ridiculous! I'm never coming back here again!" Muahahahha "Well sir, luckily for you the transaction hasn't gone through yet so I'll just cancel that for you, I'm so sorry that (grocery store) didn't live up to your expectations, we really appreciate your patronage and hope you have a good rest of your evening." and I grabbed his food and dumped it in the trash right in front of him, his confusion fueled me for the rest of the night
My brother worked at a chain fast food restaurant, and a customer ate his entire meal before coming to the front counter and saying "my food was full of hair!" By some stroke of luck everyone working that night was either bald or had a shaved head, so the "clapback" was just my brother and the other cashier on duty exchanging a long, confused but pointed look. The customer must have realized how stupid the complaint was and slunk off without further comment.
I was once a waiter. If people treated a server bad in general or on a date. They privately got an apology and even bigger tip from me while "going to the restroom". That's a giant red flag for me. I've been happily married for 19 years 2021 so obviously don't date but will still ask "WTF?" and hash it out privately if someone treats a server badly. If it's obvious they are new to the job I tip based on a hypothetical "curve chart". Introduce myself always, and my wife too if we are just dining as a couple. I married well above my grade. She says it was a factor in deciding to say yes to a second date. So....🤷♂️ good for us. They aren't mechanically vending machines but flesh and blood people that deserve to be respected at minimum within the framework of the basic human rights we all deserve.
Went to a fancy place in greater DC. The server reminded us that tip was not included. A bit of the slap in the face as we are very generous and cognizant of the fact that severs are valued ,they make the dining experience pleasant or miserable no matter how the food is. Of course you have shitty customers but we as clients also have shitty servers sometimes. If you are a good person I will give a good tip even if the food is not great. Not your fault. A very demanding job.
At the diner I worked at, we had an old couple that came almost every afternoon. He was notoriously grumpy, and always asked for an extra side of gravy. One day, the waitress had to make two trips as she only had 2 hands and theyd ordered extra stuff. He angrily asks "WHERE'S MY GODDAMN GRAVY??" When she returned a moment later with it, she said here's your goddamn gravy! The guy actually chuckled! Was less grouchy with her from then on, lol. I think he liked that she gave it right back to him.
A guy used to come into a restaurant I used to serve at with a super tacky suit on and he’d often bring 3 women with him. He was a pastor of a local baptist church, he’d order things with a ton of modifications and act convinced that his server was going to screw it up. He’d tip way less than 10% as well, and had a resting face as if he’d just eaten a mouthful of dog feces. One day, a newer server had him. He immediately asked the server “Who did your hair” to which the server responded “My sister” He responded: “So your sister doesn’t love you then?” The server then responded: “Who picked out your suit? Whoever did must despise you.”
I heard the story where someone actually did know the owner and when the only found out that their friend did that kind of crap they weren't friends anymore.
The customer is always right, in matters of taste, is the complete saying. Meaning, if you want to order your steak extra well done, because that’s how you like it, fine. But don’t complain that it’s dry and tough.
Had a customer order a double top shelf manhattan. Mixed it, slid it in front of him and said, “$12 please” He said that he’s NEVER paid $12 for a manhattan. I slid it back in front of me, shot it down in three gulps and replied “You STILL haven’t”
Not a consumer but one night the waitresses were leaving for the night and came back in due to a homeless man outside. Management went to ask him to leave. Homeless guy said the owner was his friend and told him that he could stay the night. He had to back up to look at the sign above the restaurant to remember his "friend's" name. Some "friend" you are Mr. Homeless guy.
When a customer was standing with another older guy asked if i was single, i kept ringing them out and when they were both looking at me for an answer i said "oh i thought you were talking to him" . The one who asked hated me but i became friends with the one who laughed.
I tend to go a little overboard, but miraculously haven’t gotten in trouble. My favorite though, was completely on accident. I didn’t get any sleep, and was really out of it at work. Naturally, as I was practically delirious at that point, I overcompensated by acting over the top cheerful with people in random spurts, between long periods of zoning out. Which is a totally a sane thing to do 🙄 At one point, this guy paid me for his meal, and told me to keep the change. I went from indifferent, to exclaiming “Oh my god, thank you so much, I really appreciate this! You have a nice day!” in the most over enthusiastic and genuinely innocent way imaginable. The guys face fell, which I wasn’t expecting at all. At first he look confused, then he looked guilty. Like full on hanging his head, guilty. I caught on at that point, but didn’t change my cheeriness, or look at the money until I was out of eyesight. The guy left me a 2 cent tip. It was too funny to be embarrassed by my awkward delirium. I couldn’t stop laughing, but was also guilty by his reaction. He didn’t seem like he was trying to be rude. He probably didn’t think twice about it until I responded that way.
A lady was dining alone and so she thought I as her waiter should engage in conversation with her only to the neglect of my other guests. She constantly summoned me to her table. Finally , she again called me over and she pointed at her plate. I said "is everything OK ?" Oh everything was fine. I said "would you like a doggy bag to take the rest of the food home?" She then she said since I didn't touch that, you probably can reuse it and serve it again. I said ma'am what kind of place do you think we are running here? She is now mad and asked Why not? I replied , "We're only allowed to reuse it once, and we've already done that!
One of my favorite parts of being in a managerial role- being able to stick up for my staff when idiots start to act up. Not under my watch! I try to be the manager I always wish I had.
Here is a story with a happy ending. So, my grandfather used to own a restaurant until he died. My father worked in the restaurant until my grandfather died. The restaurant is still open. We go to the restaurant years later that most people don’t know my grandfather was a co-owner. We went there recently. And the waiter recognized my dad. Best restaurant experience i ever had there.
7:19 When you're out drinking and you can't tell the alcohol, STOP IMMEDIATELY and switch to coffee, unsweet tea, just about anything else. If you continue, it will hit you all at once and you'll make an ass of yourself tossing your cookies in front of everyone.
I work at a sushi bar and had one of the weirdest customers tonight. She came in with her three other friends and all seemed sweet until i finished taking all their orders and it was now her turn to order. She told me upfront she is vegetarian ("but i can eat salmon and tuna only!" ...okay whatever that means) and was strict about it. She told me she wanted to try the vegetable tempura appetizer, and before i could jot it down her (assuming) boyfriend tells her "oh i just ordered that, you can share with me", to which she said oh okay sure. I informed her that works but to be aware he ordered the combination tempura appetizer which had some shrimp also. She just said "thats fine." So i just went with that. After bringing out the appetizers, taking their main dishes and entree orders, running those out, i come back to the table to see she had the ENTIRE tempura plate snarfed down. Okay, i exaggerate a little, she finished half. But literally the whole plate was placed beneath her chin. She stops me and says "MAM what is this??" She holds up the tail of a shrimp tempura and i confirm with her what i said earlier, as politely as i could, "that was the tempura he ordered, im sorry but i did mention earlier that it had a mix of shrimp and veggies." She throws the shrimp tail down and is super disappointed but i just smiled and said "im sorry, how can i make this right for you, would you like to order something else?" She says "i never ate a shrimp in my entire life until today thanks to you, this is not okay. Just bring out the vegetable tempura that i wanted in the first place." 🙄 like okay bih, so i ring it in, bring it out, she eats it. Everything seems fine, they eat all their sushi aswell and then order a few ice cream dishes. When it was finally time to check them out they tell me they want to split the tab down the middle. I bring the split tabs, she says "uh?? Why are you charging me for the vegetable tempura?" I told her that they did ultimately order two tempura dishes and ate them both, hence why they were being charged, and she is furious stating "no, absolutely not. You made a mistake and should not be ready to charge me for that, you should really think about these things(???)." I just stood there for a hard second before running back to my manager to help void off that second tempura. I come back to run their cards, her friend tipped a lousy 9% (off of their $200 tab), when i hand back the toast tablet to her she blatantly taps the NO TIP button and smiles to her friend like she just made a presidential decision...😂 i was flabbergasted but i took it, she was a total nut case that probably just wanted free food.
I work in retail and whenever a customer is rude I "accidentally" tend to forget to get someone to help them for as long as humanly possible just to piss them off because honestly even if I tell them I reserve the right to refuse service they still dont leave me alone
Worked at a little Caesars and had an older guy order a hot n ready pepperoni, he looked at my arm tattoos and asked me what my dad would think about them. I told him he loved them as he was covered in tattoos and had actually bought me my first one as my 16th birthday present on my ribs. He scoffed and left with his pizza angrily 😂
Hey guys, for those who are wait staff and had things thrown at you or on you, what have you done about it? I know a couple of my coworkers who have had food and drinks thrown at them and one of them acted like it was big deal but didn't do anything about it (our managers didn't do anything about it either) and the other one acted like when it happens that it's not a big deal. But the thing is, if someone were to do that to me I'd freak the fuck out and demand my managers do something. Idk if that makes me wrong or what but I think I'm well within my rights to not have something thrown at me or dumped on me and then for people to expect me to continue to serve that person with a smile on my face as if what they did wasn't wrong. What do you do when this kind of thing happens?
Just saying, people who snap their fingers to get a worker's attention deserve to be sharply ignored. Snapping your fingers is okay when you're following the beat of a song, but it's otherwise just rude.
I work as a casino dealer. I made a suggestion about a players bet on a craps table with plenty of time before the dice went out. The next roll was a 7 out which made causes the table to lose. I get an earful from this one player how it was my fault blah blah blah. Knowing this regular can get an attitude at times I wished everyone good luck at the table individually purposely omitting the rude player.
As for the muskoka people ... I went to Greenestone after the late Tob Ford graduated. I think he was there in May and I went in early September. I casually asked some guys if he got up to anything. The answer was very honourable. They said No no no no no not in a million years. Now thats a great example of how everyone should be. I felt bad gor even asking I apologized and did some impromptu therapy by the nightly bonfire. Overall experience good. Would go again if I had to. Osteoarthritis pain guys! I’m not a recreational junkie.
A couple of minutes alone with your food is plenty of time for employees to give your order the special treatment, if you get my meaning. If unclear, watch the movie “Waiting” 👍
here, what's meant is an aquatic farm, not the ones we usually see raising land animals. since a farm is technically a place where any animals generally are raised for commercial purposes, and fishes technically are aquatic animals, it counts as a farm, the only difference being it's on water instead of land.
First ya go out to the wild with cowboys using scuba tanks, we actually call them fish boys, using special lassos we round them up. Using rivers and streams that connect to the sea we herd, we call it schooling, the fish to our farm. Once at the farm we put them in pen, which we call a pond. We keep feeding them until ready to move them out to the slaughter houses in Chicago. Biggest problem is the fish drive, aka cattle drive , since we need to cross some very arid land.
I don't understand why all common decency and respect just flies out the window the moment someone walks into a restaurant. Like, you are being an arsehole to the people handling your food, you'd think people would want to be EXTRA nice, lest they get a nice big mouthful of something extra in their meal
FYI - it's not "AN BUTTHOLE". It is correctly said and spelt "A butthole". The "n" in an is only included if the first letter of the following word is a vowel. B is a consonant. This is for those who don't speak or write english good. < sarcasm
Love these. The days of kissing customer arse should be long over . It's cringe worthy. I'm not being paid minimum wage to be your verbal punch bag. Your problems are still all yours and nothing to do with me. You need true therapy, not retail therapy! Screw any boss who thinks their staff should kiss nasty ass. Companies with greedy ass money pits for their planes and boats, and zero respect for those on the shop floor aching, sweating, getting dirty handling the stock and being abused for the privilege.
When a customer would be nasty to me I would look them in the eyes with a big grin while setting their plate down and say, "You enjoy that now." Then glanced at the plate and back to them. I never did anything to their food but the mental game was very effective.
i fear no man but this guy...
Lol I love it
Mental warfare, I love it
@@ln9589 “Warfare is based on deception.”
-sun szu
@@coolsceegaming6178 EXACTLY.
I worked in a resturant in scotland. One night we had these customers sent back meals about 4 times and said a lot of sexiest stuff to the waitress. They asked for a male waiter. Only male in the building was the owner. She went to him crying. Saying she didnt know what to do. He went up stairs , grabbed the coats of the back of their chairs and threw them in their laps. He told them to leave. they said something like "we are customers, the customer is always right." He replied " I'm not taking your money, you're not customers here, Get the fuck out"
Wow that manager was a total badass. Serves those losers right. I wish a lot more restaurant managers were like that.
I worked at a restaurant, one day we had a woman who "found" hair on her plate. She called over the manager and made a big fuss about it, demanding her entire tables food be free, as well as a bottle of wine and dessert for good will. Manager refused and insisted to her that the long brown hair on her plate was not from the kitchen. She got pissed off and started to make a scene. The manager excused himself and told everyone in the kitchen to stop what they were doing and line up at the table. There were 6 of us. He asked her to please identify the person who that hair belonged to. 2 had shaved heads, 1 had short brown hair, 1 had long neon pink hair another with blue hair, and 1 had curly red hair. She was still upset and said it could have been from one of the servers. My manager replied back that the only person with long brown hair in the restaurant at that time was her, and he was so sure of it that if she wanted to, he would be more then willing to watch the security tape with her to prove it! They paid for the meal. No tip though.
OMG. A manager with cojones.
I watched busted and disgusted and busted on the job I've seen what goes on in the kicthen caught on camera
Wait, i thought that tips were lawful and forced practice. Bcs your wages are based on them too
One of my friends worked at Olive Garden as a waitress. Some college dude was saying gross inappropriate stuff to her as she was walking around the tables asking people if they need anything. She just ignored him I guess he got sick of her ignoring him and slapped her on the butt really really hard. Without even a second thought my friend whirled around and elbowed him hard in the side of his head practically knocking the guy off of his chair.
That sounds like my sister. This didn't happen in Pennsylvania by a y chance did it? Either way, good for your friend.
Good on her for standing up for herself.
Good on her for standing up for herself.
@@jonathanburmeister1946 Costed her a job though. But she's working at a much better place. So no real loss
Good!
I'm B.O.H staff for my mom & step dad's restaurant. One brunch a while back, we had this woman and her friends come in. She's bluntly obvious about being an "online food blogger." Her and her group eat, bill time comes and she tries pulling the "I'm a food blogger can I get something free blah blah" my step dad, over her shit just tells her "the only time I comp any thing for food writers are for legit food critics, not some bored lady with a blog" hands her the bill and walks away. I nearly choked on my water
Whenever I had a rude customer I did 1 of 2 things.
1) I would take forever to do anything for them (refill drinks, bring out their food, clear plates away, etc.)
Or 2) I would give compliments but in a super sarcastic voice so they would be self conscious (your skirt looks "great", or WOW that shirt is so flattering to your body shape.) So they either had time to reflect on their actions or be self conscious as revenge.
Okay, you're just evil. (Taking out pad of paper to take notes, for possible future use ... )
:)
@@josepherhardt164 no, she's either neutral good or chaotic good
Eh the first one gets you in trouble with the boss in many places because they go above you.
I had a table of teachers..I was going over each woman's order. One rude lady gave me a condescending look and asked me if I had children. I looked her in the eye and said, " What does that have to do with your order? " She doubled down, asked again..I said, " Ma'am, that is none of your damn business. Is there anything else you need for your order? " The looks were priceless..she didn't dare look me in the eye; I got a sizable tip.
Lol. Like how does having kids matter to the question at hand? Wtf.
@@kaitlyn3168 Exactly. She was a insecure person needing to take someone who she believed was beneath her. She is used to not having many people give it back to her.
WTF did they care weather or not you have kids? They must have a sad life to treat you or anyone like that.
Very rude but not sure what being a teacher has to do with it.
@@lootleo4022 because a lot of teachers teach kids.
Years ago back in HS, I helped out some of my parents friends in their restaurant. It was a full on silver service, high end dining.
I started out washing dishes, moving up to kitchen assistant and when I was 17 I started to learn table service. If you know what full silver service is, you'll understand.
Once I was trained I began waiting upon customers. About 2 weeks in I had a customer order Steak Tartare...
Now we are told to check that the customer is aware of what they're actually ordering. So I ask him, him wife glances at the menus and says "Dave, did you read the menu carefully l, don't think you will like this"
Now this customer was a regular, and the heathen always orders his steak "REALLY well done" he emphasises the really.
Our chef always referred to this guy's steak as "sacrilege"
So I really wonder why a guy who only has cremated steak, would order a tartare.
If you don't know steak tartare is RAW beef steak, finely diced with a RAW egg yolk on top.
I love my steak rare, more towards blue than medium. But even I couldn't eat tartare.
The guy snaps at me "I KNOW what I ordered, I'm not an idiot, just bring it!"
So I go, chef asks "are you sure, did you check?" I say "yeah", I even say "it's for Mr Sacrilegious steak"
We are careful with orders for this dish as it is actually a more expensive steak that is used. You can't serve a basic fillet from the grocery store raw, with raw egg.
So he prepares the meals, I serve Mrs Sacrilegious (always ladies first) I walk around to serve Mr Sacrilegious. I check they have their drinks, give a tiny bow and leave them to their meal.
The Maitre D is the one who keeps an eye on proceedings, watching for customer requirements and issues.
He notifies me that there is and issue and guess which table!?
So back I go, the husband looks a bit green in the hills, his wife looks annoyed (at him, not me).
She says "Dave, has decided this is not the dish for him, is there anyway the chef can fix it? If he can't can he prepare his lordship here a "REALLY" well done steak and he can bill for both dishes, we will take this one for the dogs"
Mr S tries to sat something and she snaps at him "no, you WILL pay for both dishes, because you ordered that, you were asked TWICE, you got snarky with our waitress and the mistake was not theirs, it was all on you so you're paying for it, NOT THEM! and you know I despise creating needless food waste.". She did emphasise that her preferred fix was to reserve this fix so the perfectly good food wasn't wasted.
So back I go to the kitchen, chef is not surprised at all. He sets about (over) cooking the poor steak, cooks the egg. Puts it all back back onto a new plate for me to deliver. Tbh chef made it look like the original dish, just cooked, he did a fab job.
I served the dish and "Dave" starts to eat.
At the end of their meal I deliver their bill.
I'm stunned when Mr Sacrilegious actually says "i really enjoyed that, I guess I invented a new dish, we should give it a name and put it on the menu... He laughed and said how about "steak sacrilegious"
I replied "how about we call it Steak: I KNOW what I ordered, I'm not an idiot, just bring it!?"
His wife howled with laughter and said "I like her..."
I did see she her make him add more money to the tip.
They still came back often, but "Dave" always ordered REALLT well done steak, every single time. His wife tried many different dishes, but he was basic AF.
Next time he orders a steak extremely well done, just throw it in the oven at the highest temperature possible and wait several hours before bringing him his steak.
My mom owned the candy store, I started working there when I was 16. I was made supervisor/trainer at 18. I was given permission to deal with customers requesting manager. One customer ordered orange julius, left, drank all but a dribble. She came back, and said she didn't order this flavor, could she get the "right" flavor. I told her I couldn't as she had already drank most of the drink. She screamed at me that the "customer is always right, get the manager right now!" I went into the back room, and come back out, and asked how I could help her. She sneered at me and said she wanted the manager, and I responded I am the manager. Then she demanded the owner, so I called. When she answered, I said loudly, "hi, mom, a customer wishes to get a replacement drink for a drink that I got wrong, which they drank completely." I turned around to hand her the phone, she was walking away.
That first one ended the whole thread. Thumbs up no need to listen to rest lol.
Talk about brutal.
That one was good. The apple juice one was better.
Ok ill go back. Its just after hearing how and what the manager says im like wow.... Thats all thats neccsary!! "Ur not a customer your a liability" lol.
@@williammclaughlin892 is funyg t to
Ty, will take the advise
Ugh, one time when I was a server - over 30 years ago - this group of drunken losers came in and ordered over $70 worth of food (a lot in 1990s $). These losers also saw fit to unscrew the S & P shakers and empty the contents onto the table then pour syrup & ketchup over it to make a gross, sticky mess that was extremely hard to get off. To top it off, when these losers got the bill, they were short - not 1 or 2 dollars or even 5, but more than $20!
As luck would have it though, 3 members of the local police were seated at a table just inside the door, having coffee. When they saw what was going on between the manager and these clowns they stepped up and got involved. The men were told they could have been charged with obtaining food & services by false pretenses under Canada's Criminal Code; however the manager opted not to charge them. She did, however, inform them they were barred from the property and told they were not to come back or face charges, which the cops backed her on.
Several times after that 2 of them kept trying to come in and we always had to kick them out again, or the police would be called. They always left without incident but that 1 incident has always stuck out in my head. One of the shittiest moments of my working life.
Once had a customer that was letting her kids run around the restaurant and I know everybody else caught one of the little buggers peeing in the fake potted plants we had by the bathroom I picked him up carried him back to the table and let him pee all over her purse and told her to get the hell out we're refusing service to you
Is this available on pay-perp-view? I wanna see the look on the mom's face.
@@josepherhardt164 no but it should be sounds like an amazing story right
It wasn't from a waiter but the clapback was too beautiful for me not to share it. I was on a flight and some old guy next to me was being a total douche to the stewardess who kept her service-smile for an impressing amount of time. Then finally, the douche said something along the lines of "And since when do they even let cows become stewardesses?" and that fricking queen said "Ever since they let pigs fly, sir."
THIS NEEDS TO BE AT THE TOP, MAN. how. HOW. YAS QUEEN!
Husband's colleague at a Michelin restaurant. He was the head chef and knew his stuff. Some blowhard made a big stink that the fish they were being served wasn't from Japan (because he went to Japan so he KNEW what it was supposed to be like). The fish was literally received FROM Japan that morning. Like literally was brought off the boat and to the man's plate in the same day. The chef, who in an out of character way was being patient with him, assuring him the fish was from Japan. The dude wasn't having it and saying he wasn't falling for the lie. Chef said "Okay. Get out. The food up to this point is on us. But you have to leave. GTFO." the man huffed and he and his date were escorted out. High end restaurants like that don't want your money. They just won't serve you.
I actually do know the owner of a restaurant near me....went to school with her. But I would never ever dream of "dropping names" there. It's funny when she comes out to the dining area and sees me, though. She always stops by the table to chat a few minutes. And then wait staff are surprised.... like....who is THIS? Lol
I used to work at McDonald's a few years back, some guy in an audi rolled up like he was hot crap. He told me: "if you work hard enough, you can have a nice car like mine!"
My manager immediately yelled from the back:
"If my guy works hard enough, he won't have to eat here!"
The hair thing made me flashback to working at a small hibachi place. There was this woman every time there was a long black hair in her sushi. This happened 4 times til the owner finally told her off. The hair in the food was exactly the same length and color as hers. I was the only one with long hair at work and I have bright red hair tied back in a bun. Everyone else who worked with me had the same color black hair as that "found" in the food, but short hair. Main sushi chef (who made these rolls where the hair was found and I was the only contact point between him and her) was completely bald.
I am the complete opposite. If I get my order and it’s wrong, or not good, I’ll eat it anyway. I know how hard servers work and I feel like a bother to them to ask them to take it back. And yes, I always tip very generously.
Same. Then I put the restaurant on my "list of never going to this restaurant ever" and call it a day. There are many more to go to.
This comes from my aunt, direct quoting though.
“Today I had a customer come in and order their usual, some scrambled eggs with no cheese or pepper. Like always, they complained about it being flavorless, and like always, I told them we could add to the eggs. He wanted them free. Well, I had enough of his bull crap, and said ‘Sure, we can comp it.” and took away his eggs. He starts screaming, saying I was stealing his food, so I said ‘You had it comped.” He continued with his screaming, so I said “Do you want your eggs you cheapskate?”. He left, and I was given a strike, but it was worth it!”
23:56 "No matter what you say and what you do, I'll have at least 2 mins. alone with your food." xD
Yeah, that old guy was giving off some serious Uncle Lewis from Christmas Vacation vibes.
Yeah, this is the thread winner. Doesn't ANYONE realize that criticizing food and sending it back is hazardous unless you're a regular customer and the waitstaff knows you're worthy of respect? I've RARELY sent anything back, or complained, and when I did, I was taken seriously.
My bil had a great clap back once at a costumer at his old job. He use to work for a leasing company and this one guy was arguing about them repoing a tv or something. The guy yelled at my bil “do you know who I am? How much money I make?” And my bil just answered “you’re **** and clearly not a lot or else you wouldn’t be getting repoed”
This was 40 years ago. I was working in a large hotel kitchen that served three restaurants and a large banquet operation. Anyway, there was this very flamboyant waiter named Chris. Chris was excited because a sugar daddy was spending hundreds on his sugar baby to impress her. Chris is thinking 15% of 600 = BIG bucks. The sugar daddy left him a 5 dollar tip. Chris ranted at the man in front of everyone in the restaurant for five minutes, eventually chasing the sugar daddy and sugar baby out of the restaurant. Chris wasn't even written up.
Oh, how embarrassing for the sugar source.
Oh, yeah. I deliver now, and it's always disappointing to show up at a POSH place, high-price ticket in hand with the tip still open... and they don't tip at ALL. Or the Local Chain Car Dealer, who orders several hundred, tipped $5, and asked only once I was there for plates. Rudely demanded plates, I will add. I lightly suggested that if they tipped more than 5%, I'd start carrying my own plates to hand out. Which I started doing anyway, and the next time they placed their order and asked for plates, I had them on hand and was tipped $20. Which is better than most large groups that dine in Our Pizza Store, on any of the three above mentioned.
One large group (between 12-20 people) spent over $200 on food, kept me running drinks for about 30 minutes solid, and me with other tables. My tip? $3, a card informing me that Ab0rti0n Is Murder!, and reporting me to my boss for poor service, but they still tipped me, because they didn't want to be =those= customers. Apparently, I shouldn't have "wasted" any time serving anyone else, just them for their entire stay. Most large groups of 12+ people all seem to think someone else will leave the tip, that we aren't tipped, or that we didn't really turn ourselves into a pretzel for them, and don't deserve a tip. (shrugs) They get the same cheerful service of smaller groups, but once I count up to 12 people, I brace myself for a max of a 1% tip, because $2-$3 is a "generous" tip from such large groups.
For some odd reason, I prefer delivering the food to their homes. Tips are better in general, often FAR better than working inside, and I don't have to clean up after them, either!
@@cchastant8251 I always tip 15-20%. The one exception-the only thing my waitress did was take my order and brought the check-the hostess did everything else. Brought my food, brought a supplemental item. Took my dessert order and delivered it. Brought my drink and refilled it three times. I stiffed the waitress (she was pissed) and gave the hostess 10 bucks (50% tip). She tried to refuse it, but I insisted on her taking it.
@@The_Dudester
I've had people do this with me and my head manager, when he was their initial waiter, and they tipped me in cash after insisting that their tip was =only= to go to me, and none to him. Not having witnessed whatever happened (or what =may= have happened), it made me rather uncomfortable, but he does get paid a lot more per year than I, so I was uncomfortable because of the way they told me the tip was mine alone. All they needed to say was, "This tip is for you. We'll take care of his gratuity later." He wouldn't have even mentioned it, one way or the other.
I can understand the waitress being pissed; wait staff who are tipped in the USA get taxed on what the =government= think we get tipped, especially if we also aren't paid a "living wage" by our employer. And they tend to guess high on how much they think we make. Why your hostess was such a large part of your visit confuses me, but I have no comment on that, other than to be happy she made certain your visit was pleasant on the whole.
Written up? If I'd been manager, I would have put a gold star next to his name on the roster.
I was a bartender and I hated it when good looking guys expected extras just because they won the genetic lottery. So I used to wait for their friends to leave them at the bar alone (always happened eventually) before saying, "Man I thought you were really cute but then you opened your mouth."
Every time that they would complain to their friends and/or the manager (she and her two brothers owned the restaurant) they would end up getting laughed at.
I don't have the patience to work in food service and stories like these are exactly why!
I once had a resident yell “Are you going to give us menus so that we can know what we want…” from across the room, while I was in the middle of taking another resident’s order, to which I immediately interrupted by loudly saying “I’M SORRY…Gertrude, what was it that you wanted as a side?” and while I apologized to her (this was a senior home).
The resident just stared for a quick second and was like “Well that’s one way of telling me to wait.” Another resident she was sitting with told her “Well yes we never come to this side, and maybe they do things differently here.”
I can’t tell you how hard I laughed after I stepped back into the kitchen, and how hard everyone else in there started laughing when I told them what had happened (she was NOT a favorite resident to anyone).
As a food service worker, I feel so vindicated. Especially that first one. So vindicated.
I used to work in a restaurant in a Texas town known for being the "home of the Indians" I am very familiar with this town many for many many years. I'm originally from Florida. We have reservations and Tribes opposed to there being next to none in Texas. (My condolences to the Ridiculous loss of your land, I am truly sorry)
Ok so, this lady walks in and knows I am really new there (unbeknownst to her I'm not new to that town nor surrounding towns).
I greet her and rather than her telling me how many may be joining her or if she just needs a table for one she jumps right on in and informs me that the Lance painted over the door is pointing in the wrong direction. Here is how the conversation went.
Lady: you know that the arrow is pointing in the wrong direction.
Me: (I look at the"arrow". It's a Lance, but I digress)
Um no ma'am it's pointing in the right direction.
Lady: no it is not! It is supposed to point South because such and such town is the other way!
Me: May I ask why think it's pointing the wrong way? (I already know, but all towns people from there were raised to think there way she does)
Lady: because such and such town is the opposite direction, restates the name of the town ending with "It's The Home Of The Indians! (She's schooling me 🙄)
Me: no ma'am, with all due respect it's actually is pointing North and that's the correct direction.
Lady: No! The "town is that way (pointing South) named after a extinct Tribe snd starts to tell me why it's called "home of the Indians) I cut her off
Me: You see, I'm from another state and I know what indians look like. They are brown I went to high school here and I know the story. Many claim to "have Indian blood" but everybody that says that are white. (She really not liking me at all at this point, poor dear.)
Lady: very surly now and wants me to continue to hear me out so to give me the ole one two,
BUT SHE AIN'T READY FOR FREDDY
Me: ma'am, my husband is full blood Navajo,.
Because of "home of the Indians: type he has a Green Card! You heard me right. He is not not white, but is from the Northern Navajo Seat in Shiprock which happens to be in New Mexico and since that Lance is pointing North that is the general direction of his Reservation.
The LANCE is actually pointing more to Oklahoma. Also my home state of florida, which is Southeast, also has Indigenous people living on Reservations.
By the way, my husband and I were able to attend one of his Grandfather's funeral with the the man's Sargent in full Kilt playing the Bagpipes for his comrade and best Brother-Friend that he gaurded through out their time in WWII. His Grandpa was a code talker.
Lady: 😮
((..hmm I didn't get my schooling after all, just crickets))
By the way, my husband and I are going on 21 years
POP OFF QUEEN 👑 (or king i’m not trying to asume anything 😂)
15:47 Fries under gravy. YUMM. It's super-salty, and if you're salt-sensitive, you need to make this a rare treat. Also superb: Tater tots under brown gravy. OMG. You'll thank me for this hint. Your cardiologist will hate me.
5:35 "That's how jobs work" brilliant 👏
#1 Rule of Secret Shoppers:
DON'T tell the store you are a secret shopper, it's your JOB to shop there and report back to your boss on your experience as a "customer" and the store gets a call/report/grade etc based on your survey.
Telling them you are a secret shopper is almost like telling them "bribe me and you'll get a good review"
That's so alien to me... I always go out of my way to be extra polite to waiting staff, always greet them with a smile and try to be cheerful and pleasant (it's not supposed to be their problem if I'm having a bad day). I thought it was the norm... then I started working as a cashier in a bookstore, and learned that people are just assholes.
Not me but my brother:
A customer called him by snapping her fingers. He got close to her, snapped his and said "that's how you call dogs".
21:00 Oh...sounds like that poor person met my dad. He's the kind that will be an ass on purpose and then shake the person's hand if they stand up to him. The most embarrassed this has made me was me and my stepmom were trying to enjoy a Renaissance Faire and we were excited that there was a juggling act. The juggler was also a comedian so of course my dad had to insult him every chance he could get like it was part of the act while I sank down and look at the performer like "I'm so sorry..." and my stepmom looked at the ground like the good housewife she is for him. He did tip the guy but I felt it wasn't enough for how much he heckled. I'm sure anywhere else we would have been kicked out.
"Student employee snapping back: Try again"
"Don't worry, I'm fluent in bitch".
Fucking legends! I wish I could've been there to experience that. I want the lady who said "Did she die from SHAME?" to come to London and try that one, she'll lose teeth pretty quickly.
I had one last weekend. I work at the Wal of Marts, I'm an SCO host, which for those unfamiliar with those, they are the self checkout stations. I'm helping this one lady, when I hear an old man whistle at me to help him. After I finish with the lady, I take my sweet time getting to this old asshat. When I approached him, he asked if I could help him, I said yeah, if you quit whistling at me like a dog. He just stared at me with an oh s*** look on his face. I assume he's like this normally, and he finally met someone who stood up to him.
I was a server... couple comes in and sits down. I’m in the middle of taking a table of 6 order. So it takes me a few min to get to them. Once I do, the man is upset that I didn’t get to them sooner. I apologized and asked for their drink order. He continues to complain instead of making his order. He goes on to say they waited 20, (not true), and he knew the manager.
Man: this is ridiculous, I know the manger. I’ve been waiting 20 min
Me: sorry about your 5-10 min wait, what can I get you to drink
Man: is the manger in
Me: no, it’s 2 am
Man: ima call the manager tomorrow and tell him about your service
Me: ok, have fun with that
Man: DO YOU HAVE ANY IDEA WHO I AM
ME: am I suppose to?
Man: *angry face
Me have a good night
When I worked as a DA in a small county, I got a call from someone who complained about a water patrol breaking their duck pond they made without a permit or water rights. I said the patrol had the right to do it. “Well, we’re going to call the Attorney General on you” the AG came from the town I worked in and my wife worked with his sister. So I responded “Tell him I said hi”
When I was in the restaurant industry as a cook, my servers didn't have to worry about getting back at rude customers. They'd just let whichever cook was on duty know which ticket and dish was for said rude customer and we'd always add a little "special seasoning" to it and then sit back and watch them scrape the plate clean.
Don't fuck with the people who can mess with your food.
That being said, nice customers would always get bigger portions.
At my old job I had someone say they knew the owner and he always gave them a discount. The owner was a woman.
Spitting in the food absolutely happens. I know that for a fact. Used to work in a kitchen and a couple of the customers got the spit special.
I don’t agree but, “Be nice to people that handle your food.
To me food service was just a nightmare. I worked as a waitress and a barista, both were equally terrible.
To the people who ate their meal and claimed they never got it:
First I would apologize and say they can have their food made ahead of everyone else but they gotta pay first. Once they pay I would say haha thanks for paying for the original meal, now gtfo.
"The customer is always right" is an old sales slogan referring to choosing the right product to sell. Like, don't pick a poor product bc the customer is always right with their purchase choices. Has nothing to do with the service industry
makes me laugh when a rude customer threatens to never come back, wish i could scream "GOOD!" to their face
@JSkopezz omg! I like that!
I remember 2 drunks saying to me 'this tastes like pig slop'. I told them 'don't come back'. Never got in trouble for it.
@@nopcshere6097 I would've asked, "How do you know?"
@@josepherhardt164 LMAO, that would have been a good one!
@JSkopezz That was a good comeback. I can never think of those 'in the moment'. How did she respond to that?
There is a small percentage of people who are butt holes just out of habit. It's beneficial to society to do things to change their bad habits. However, there is also a smaller percentage that won't stop being butt holes until they die and sometimes they hasten their own demise due to their behavior. Good riddance to them.
Love this comment, it’s so fucking true. Have a nice day!
@@anaborja9724 At my age every day is a nice day. Hope you have nice days for years and years.
this was at a grocery store but still applicable. I was training one of our new hires and she was learning how the deep fryer/cash register worked for that evening, a customer came in and made a big deal about combining two meals to try and get a buy one get one free (I was busy on the other side of the department so I didn't hear the first part) but my coworker came over to me and asked about it. I told her to make the food but I'd handle the customer when he came back, he came back and I started to ring out his food and threw the biggest hissy fit I've ever seen! Called me all sorts of names to boot! I tried to be nice, to let him know his mistake but he was having absolutely none of it and said the magic words, "This is ridiculous! I'm never coming back here again!" Muahahahha "Well sir, luckily for you the transaction hasn't gone through yet so I'll just cancel that for you, I'm so sorry that (grocery store) didn't live up to your expectations, we really appreciate your patronage and hope you have a good rest of your evening." and I grabbed his food and dumped it in the trash right in front of him, his confusion fueled me for the rest of the night
That "2 cents" one was GOLD
9:36 that dad is a hero
My brother worked at a chain fast food restaurant, and a customer ate his entire meal before coming to the front counter and saying "my food was full of hair!" By some stroke of luck everyone working that night was either bald or had a shaved head, so the "clapback" was just my brother and the other cashier on duty exchanging a long, confused but pointed look. The customer must have realized how stupid the complaint was and slunk off without further comment.
I was once a waiter. If people treated a server bad in general or on a date.
They privately got an apology and even bigger tip from me while "going to the restroom".
That's a giant red flag for me.
I've been happily married for 19 years 2021 so obviously don't date but will still ask "WTF?" and hash it out privately if someone treats a server badly.
If it's obvious they are new to the job I tip based on a hypothetical "curve chart".
Introduce myself always, and my wife too if we are just dining as a couple.
I married well above my grade.
She says it was a factor in deciding to say yes to a second date. So....🤷♂️ good for us.
They aren't mechanically vending machines but flesh and blood people that deserve to be respected at minimum within the framework of the basic human rights we all deserve.
Went to a fancy place in greater DC.
The server reminded us that tip was not included.
A bit of the slap in the face as we are very generous and cognizant of the fact that severs are valued ,they make the dining experience pleasant or miserable no matter how the food is.
Of course you have shitty customers but we as clients also have shitty servers sometimes.
If you are a good person I will give a good tip even if the food is not great.
Not your fault.
A very demanding job.
At the diner I worked at, we had an old couple that came almost every afternoon. He was notoriously grumpy, and always asked for an extra side of gravy. One day, the waitress had to make two trips as she only had 2 hands and theyd ordered extra stuff. He angrily asks "WHERE'S MY GODDAMN GRAVY??" When she returned a moment later with it, she said here's your goddamn gravy!
The guy actually chuckled! Was less grouchy with her from then on, lol. I think he liked that she gave it right back to him.
A guy used to come into a restaurant I used to serve at with a super tacky suit on and he’d often bring 3 women with him. He was a pastor of a local baptist church, he’d order things with a ton of modifications and act convinced that his server was going to screw it up. He’d tip way less than 10% as well, and had a resting face as if he’d just eaten a mouthful of dog feces.
One day, a newer server had him. He immediately asked the server “Who did your hair” to which the server responded
“My sister”
He responded:
“So your sister doesn’t love you then?”
The server then responded:
“Who picked out your suit? Whoever did must despise you.”
I heard the story where someone actually did know the owner and when the only found out that their friend did that kind of crap they weren't friends anymore.
I woulda just started giving the biscuit lady the extra icing in one of thoose cups
I'd like to argue that the customer is never right.
Yes
customer: lamps in video games are powered by electricity
The customer is always right, in matters of taste, is the complete saying. Meaning, if you want to order your steak extra well done, because that’s how you like it, fine. But don’t complain that it’s dry and tough.
Had a customer order a double top shelf manhattan. Mixed it, slid it in front of him and said, “$12 please” He said that he’s NEVER paid $12 for a manhattan. I slid it back in front of me, shot it down in three gulps and replied “You STILL haven’t”
Not a consumer but one night the waitresses were leaving for the night and came back in due to a homeless man outside. Management went to ask him to leave. Homeless guy said the owner was his friend and told him that he could stay the night. He had to back up to look at the sign above the restaurant to remember his "friend's" name. Some "friend" you are Mr. Homeless guy.
When a customer was standing with another older guy asked if i was single, i kept ringing them out and when they were both looking at me for an answer i said "oh i thought you were talking to him" . The one who asked hated me but i became friends with the one who laughed.
As a matter of fact, I am paid to say that, that’s how jobs work. This is the winner
"The customer is always right" In Matters Of Taste(and only if they can afford it)
I tend to go a little overboard, but miraculously haven’t gotten in trouble. My favorite though, was completely on accident.
I didn’t get any sleep, and was really out of it at work. Naturally, as I was practically delirious at that point, I overcompensated by acting over the top cheerful with people in random spurts, between long periods of zoning out. Which is a totally a sane thing to do 🙄
At one point, this guy paid me for his meal, and told me to keep the change. I went from indifferent, to exclaiming “Oh my god, thank you so much, I really appreciate this! You have a nice day!” in the most over enthusiastic and genuinely innocent way imaginable.
The guys face fell, which I wasn’t expecting at all. At first he look confused, then he looked guilty. Like full on hanging his head, guilty.
I caught on at that point, but didn’t change my cheeriness, or look at the money until I was out of eyesight. The guy left me a 2 cent tip. It was too funny to be embarrassed by my awkward delirium. I couldn’t stop laughing, but was also guilty by his reaction. He didn’t seem like he was trying to be rude. He probably didn’t think twice about it until I responded that way.
A lady was dining alone and so she thought I as her waiter should engage in conversation with her only to the neglect of my other guests. She constantly summoned me to her table. Finally , she again called me over and she pointed at her plate. I said "is everything OK ?" Oh everything was fine. I said "would you like a doggy bag to take the rest of the food home?" She then she said since I didn't touch that, you probably can reuse it and serve it again. I said ma'am what kind of place do you think we are running here? She is now mad and asked Why not? I replied , "We're only allowed to reuse it once, and we've already done that!
Jerk: I'm never coming back!
Manager: promise?
One of my favorite parts of being in a managerial role- being able to stick up for my staff when idiots start to act up. Not under my watch! I try to be the manager I always wish I had.
Here is a story with a happy ending.
So, my grandfather used to own a restaurant until he died. My father worked in the restaurant until my grandfather died. The restaurant is still open. We go to the restaurant years later that most people don’t know my grandfather was a co-owner. We went there recently. And the waiter recognized my dad. Best restaurant experience i ever had there.
7:19 When you're out drinking and you can't tell the alcohol, STOP IMMEDIATELY and switch to coffee, unsweet tea, just about anything else. If you continue, it will hit you all at once and you'll make an ass of yourself tossing your cookies in front of everyone.
When someone says " i wont be coming back" I want some one to say " you promise?" Lol
I love ❤️ these ones so much
Is this a re-upload? I’ve definitely seen a video on this thread before.
I work at a sushi bar and had one of the weirdest customers tonight. She came in with her three other friends and all seemed sweet until i finished taking all their orders and it was now her turn to order. She told me upfront she is vegetarian ("but i can eat salmon and tuna only!" ...okay whatever that means) and was strict about it. She told me she wanted to try the vegetable tempura appetizer, and before i could jot it down her (assuming) boyfriend tells her "oh i just ordered that, you can share with me", to which she said oh okay sure. I informed her that works but to be aware he ordered the combination tempura appetizer which had some shrimp also. She just said "thats fine." So i just went with that. After bringing out the appetizers, taking their main dishes and entree orders, running those out, i come back to the table to see she had the ENTIRE tempura plate snarfed down. Okay, i exaggerate a little, she finished half. But literally the whole plate was placed beneath her chin. She stops me and says "MAM what is this??" She holds up the tail of a shrimp tempura and i confirm with her what i said earlier, as politely as i could, "that was the tempura he ordered, im sorry but i did mention earlier that it had a mix of shrimp and veggies." She throws the shrimp tail down and is super disappointed but i just smiled and said "im sorry, how can i make this right for you, would you like to order something else?" She says "i never ate a shrimp in my entire life until today thanks to you, this is not okay. Just bring out the vegetable tempura that i wanted in the first place." 🙄 like okay bih, so i ring it in, bring it out, she eats it. Everything seems fine, they eat all their sushi aswell and then order a few ice cream dishes. When it was finally time to check them out they tell me they want to split the tab down the middle. I bring the split tabs, she says "uh?? Why are you charging me for the vegetable tempura?" I told her that they did ultimately order two tempura dishes and ate them both, hence why they were being charged, and she is furious stating "no, absolutely not. You made a mistake and should not be ready to charge me for that, you should really think about these things(???)." I just stood there for a hard second before running back to my manager to help void off that second tempura. I come back to run their cards, her friend tipped a lousy 9% (off of their $200 tab), when i hand back the toast tablet to her she blatantly taps the NO TIP button and smiles to her friend like she just made a presidential decision...😂 i was flabbergasted but i took it, she was a total nut case that probably just wanted free food.
My old coworker squashed rude people's bread when packing their bags. 😂
I work in retail and whenever a customer is rude I "accidentally" tend to forget to get someone to help them for as long as humanly possible just to piss them off because honestly even if I tell them I reserve the right to refuse service they still dont leave me alone
Worked at a little Caesars and had an older guy order a hot n ready pepperoni, he looked at my arm tattoos and asked me what my dad would think about them. I told him he loved them as he was covered in tattoos and had actually bought me my first one as my 16th birthday present on my ribs. He scoffed and left with his pizza angrily 😂
Hey guys, for those who are wait staff and had things thrown at you or on you, what have you done about it? I know a couple of my coworkers who have had food and drinks thrown at them and one of them acted like it was big deal but didn't do anything about it (our managers didn't do anything about it either) and the other one acted like when it happens that it's not a big deal. But the thing is, if someone were to do that to me I'd freak the fuck out and demand my managers do something. Idk if that makes me wrong or what but I think I'm well within my rights to not have something thrown at me or dumped on me and then for people to expect me to continue to serve that person with a smile on my face as if what they did wasn't wrong. What do you do when this kind of thing happens?
Isn’t that assault? Call the police.
MY GOD THE FLOORBOARDS THERE THERE FREAKY
I literally just read the comments and have to start these vids again because I don’t hear half of it properly 😂
Just saying, people who snap their fingers to get a worker's attention deserve to be sharply ignored. Snapping your fingers is okay when you're following the beat of a song, but it's otherwise just rude.
Lol. Owning both shops
Do you know who I am? Seriously, do you? I don't remember who I am and I'm very scared. :'(
I just want to know where this biscuit with frosting place is. It sounds good as hell 😭
I work as a casino dealer. I made a suggestion about a players bet on a craps table with plenty of time before the dice went out. The next roll was a 7 out which made causes the table to lose. I get an earful from this one player how it was my fault blah blah blah. Knowing this regular can get an attitude at times I wished everyone good luck at the table individually purposely omitting the rude player.
As for the muskoka people ... I went
to Greenestone after the late Tob
Ford graduated. I think he was
there in May and I went in early
September. I casually asked some guys if he got up to anything. The
answer was very honourable. They
said No no no no no not in a million
years. Now thats a great example
of how everyone should be. I felt
bad gor even asking I apologized
and did some impromptu therapy by
the nightly bonfire. Overall
experience good. Would go again if I
had to. Osteoarthritis pain guys!
I’m not a recreational junkie.
A couple of minutes alone with your food is plenty of time for employees to give your order the special treatment, if you get my meaning. If unclear, watch the movie “Waiting” 👍
I saw the bartender tell a guy that came into get out. I’m not sure what he did but apparently it was bad enough for her to demand him to leave.
I’m still confused how you raise a fish on a farm
here, what's meant is an aquatic farm, not the ones we usually see raising land animals.
since a farm is technically a place where any animals generally are raised for commercial purposes, and fishes technically are aquatic animals, it counts as a farm, the only difference being it's on water instead of land.
First ya go out to the wild with cowboys using scuba tanks, we actually call them fish boys, using special lassos we round them up. Using rivers and streams that connect to the sea we herd, we call it schooling, the fish to our farm. Once at the farm we put them in pen, which we call a pond. We keep feeding them until ready to move them out to the slaughter houses in Chicago. Biggest problem is the fish drive, aka cattle drive , since we need to cross some very arid land.
Aquatic farm
@@stanwolenski9541 second biggest problem is using branding irons that are too hot, and it cooks the fish right there
Customer once asked me on Jan 1. Why are you working on new years day. My response, why the f*"k are you here on new years day?
Gold. I'd've paid money to have heard that.
I don't understand why all common decency and respect just flies out the window the moment someone walks into a restaurant.
Like, you are being an arsehole to the people handling your food, you'd think people would want to be EXTRA nice, lest they get a nice big mouthful of something extra in their meal
23:22
The second part of it is what sends me
11:50 i hate eggs and just wish i could tell somone how runny i want the yolk.
The first one was fun
FYI - it's not "AN BUTTHOLE". It is correctly said and spelt "A butthole". The "n" in an is only included if the first letter of the following word is a vowel. B is a consonant. This is for those who don't speak or write english good. < sarcasm
I do believe ive just listened ro the best comments ever😭😭😭😭
I love the gay story
10:54 Lmao that's theft and you just admitted to it online some people are so dumb
If it was me having rude customer I would act calmly and be professional but ill get piss and angry. I like getting nice customers
I'm surprised there are farms for things like salmons. like how does that work? do they set up a net in the ocean? make their own lake?
Love these. The days of kissing customer arse should be long over . It's cringe worthy. I'm not being paid minimum wage to be your verbal punch bag. Your problems are still all yours and nothing to do with me. You need true therapy, not retail therapy! Screw any boss who thinks their staff should kiss nasty ass. Companies with greedy ass money pits for their planes and boats, and zero respect for those on the shop floor aching, sweating, getting dirty handling the stock and being abused for the privilege.
Hi
Subi un nuevo video, capaz les guste "Padres, ¿Qué historias extrañas o espeluznantes tienen sobre el amigo imaginario de su hijo?"
Unless everyone slow clapped
I'm not interested