Troubleshooting Guide of Koorui 27E1QA

If you have the below problems, just click on the video~🤓🤓🤓
1. With ghosting
2. Color issues
3. Image quality issues
4. 120Hz 1440p is not supported
Thank you for choosing Koorui, and if you have any other questions, feel free to contact: [e-mail]
#KOORUI #monitor #Kooruimonitor #screen #game #gamemonitor #pcmonitor #gamer #immersivegame #gamingmonitor #27E1QA

[@Kang884]

i am using a hdmi 2.1 cable from ps5 but it’s still going down to 1080p for 120hz

[@Yourleftoe3]

My audio doesn’t work at all I just got mine and the volume is at max and I’ve checked my system settings nothing seems wrong I just can hear anything

[@koorui_official]

this one is Audio Interface, bro. Try to use headphone or external sound equipment.😃

[@stickypenguin841]

@@koorui_officialI’m plugging in headphones still no sound

[@koorui_official]

@@stickypenguin841 Hey,bro. Please contact this email: [e-mail]. We will help you asap.

[@nflsnagz8779]

you need speakers, like pc speakers, connect them to the back of the moniter like i did

[@itzrainybtw1699]

@@nflsnagz8779Would like Normal speakers work with usb

[@Ovetto90]

If I use a hdmi 2.1 instead of 2.0 I Can stil get 1440p 120hz on ps5?

[@Doxnokk]

Why is it when im trying to do any stretch resoultion the monitor just dose black bars no matter what, im trying to run 1720 x 1080 and also 1620x1080

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@Kryptic-FN]

hey is there any way i can turn on saturation

[@EricJeff-ym9pt]

Im on a ps5 and my monitor wont let me change the color settings and brightness and contrast setting any advice ? Its a gn05

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]

Best Regards

[@solmz4495]

my monitor was working great then all of a sudden it just keeps resetting itself back to the Koorui load up screen and going black any idea what it could be possibly bad power supply ? I can’t find any one with similar issues

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@Rnzlqr]

I recently got a Koorui GP01 and ive been experiencing some bad ghosting and Motion blur that i cant fix no matter what settings I change.

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@Lolo-lb5nr]

you said it doesn’t support 2k 120hz but then says for it to work you need to plug it in the 2.0 hdmi port but it doesn’t work for me.

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@SOV3R3IGNTY304]

Why do further objects in game become blurry? Even when the picture isnt moving. Anyway to improve?

[@koorui_official]

Hey,bro. Please contact this email: [e-mail]. We will help you asap.

[@zachoard]

Just got one for my PS5. It doesn’t give me the option to run in both 2k and 120hertz at the same time. I have to sacrifice one for the other. PLease help

[@cloudsmeows]

put it in 120hz

[@gabaliukas5684]

I'm having a huge Problem How 1080p looks Compared To 1440p and I have got a 2.1 hdmi cable Is there any way I could make 1080p look better

[@Gundemonium]

If you are using 1080p on a 1440p native screen, it will look very blurry regardless of what you do

[@jjf3selonrof]

Just got mine today model 27e1qa. How could I turn on HDR? There is no HDR turn on settings on the menu. Mine has the red and black menu settings on the lower right of the screen and not the blue-ish colored menu on the lower center of the screen.

[@sora_1007]

Я слышал что hdr работает при подключении hdmi 2.1

[@theycallmesiwa]

omg u literally saved me

[@DepressiveEwo]

Can u change the resultion to 1050 x 1050 on koorui monitors?

[@maajinho]

Fr i need to know

[@hafizasimmahmood5672]

Is there any difference between this and 27e6qc monitor other than being curved?

[@moneyman9016]

I have it plugged into my ps5 brand new jus bought working fine for 2 days & all of a sudden screen goes black & won’t show any display anymore. Switched cables, unplugged for minutes, even plugged the game into another tv/monitor works perfectly fine. Any solution?

[@YouSpinning]

Exactly my issue can’t even go into the settings with the monitor

[@DavoJack]

My issue too

[@charlie0864]

I recently got a koorui a couple days ago and tested the crosshairs and I can’t find out how to change the size , if that’s not an option pls let me know

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@bluurx]

How come I get 165hz on the desktop but for Fortnite and valorant I’m not getting 165hz? I am using the 24e3

[@koorui_official]

Dear, you can check if the game settings are not set to the highest Hz, or use a DP cable to check

[@user-jy1yz3nb5m]

My moniter is displaying a grey screen. idk why, but it happened when i was playing minecraft, and all of a sudden, it just went grey. i tried everything, like turning it off and getting a new plug different hdmi, different outlets, different console and it still never worked can you provide solutions please 🙏.

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@samfuller9303]

What about the monitor being stuck on the burn in pattern, can't access the menu, literally can't do anything with it, just sitting on my desk flash RGB endlessly, worst €200 I've ever spent

[@koorui_official]

Dear, we are very sorry about this matter. please tell me your country and email address, I will check it for you.

[@LethalityYT]

Bit late but I couldn’t find how to turn off the 31.5 inch monitor. Is it possible to turn it off or should I stick with unplugging it when I have to turn it off?

[@koorui_official]

Dear, please tell me the model number

[@tyreseakoa5103]

When i open the menu i cant access the display settings how do i fix this

[@burdogman]

Did you ever figure this out?

[@jmcbri]

I have it connected to an old machine via vga in console "text" mode and the resolution sensing isn't working. It cuts off the bottom and top of the text.

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]

Best Regards

[@uniqueokk]

there is no sound, my laptop is connected through compatible display port, the monitor volume is not muted, my laptop is not muted. there just seems to have notghing coming out. i tried my xbox too, its also connected through a compatible cable, the xbox audio output is "stereo uncompressed" which is the only optioin when connected to the monitor. with all that, there is still no sound. i cant find a fix to this, im considering buying speakers but i just want to know if there is something i may be missing. or if it comes with no volume at all, which i doubt.

[@uniqueokk]

model is 27e1qa.

[@koorui_official]

Dear, 27E1QA does not have a speaker, it is a sound interface

[@burdogman]

I can not access the display option on this monitor I have it connected to my PS5 HDMI 1 please help! Picture quality is ghostly and dark in certain corners of the screen

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@edgarvalden8518]

I bought koorui gn07 and it came over with displayport but xbox series s doesnt have displayport, only hdmi and i bought hdmi-dp adapter but it doesnt work. It says "no connection". Pls help me with this situation i cant playing in 1440p 60 hz in call of duty + why i have ghosting on ips monitor?

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]

Best Regards

[@SLIBUNA1]

I’ve done everything but I still can’t get 2k 120 fps on my Xbox series x, should I be turning anything off and on again?

[@koorui_official]

Hey,bro. Please contact this email: [e-mail]. We will help you asap.

[@keanIsnain]

Thats easy bro

[@standard_mannreichel4618]

Ich habe ein koorui Monitor 22zoll und 100hz wieso kann ich nicht auf die Einstellungen anpassen gehen ich kann diese Einstellung nicht anklicken

[@xoltron_5]

Is it possible to turn off that white light to the right of the monitor?

[@koorui_official]

You mean the battery light in the right bottom. Come on, bro. Let it go~🤗

[@sinners0ul]

why theres no NVIDIA setting for koorui monitors?

[@theycallmesiwa]

how do you even get to the menu???? i literally can’t i’ve tried for an hour

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@mateioprea5786]

hey so i got a new pc and I wanted to put my refresh rate at 144 but I only have 64hz like option but with my old pc I could choose 144hz like option, can’t seem to find the problem?

[@koorui_official]

Dear, you can switch to a DP cable to connect the monitor, which will reach 144Hz🥰

[@dw4611]

I have a koorui 31.5 inch curved monitor GA01 and I can’t change my settings like the brightness or gamma or others. why is that?

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP

[e-mail]
[e-mail]
[e-mail]
[e-mail]

Best Regards

[@dw4611]

@@koorui_officialdo you think since im using a ps5 I have to use a dp cable to be able to change settings and I have already sent a email.

[@koorui_official]

@@dw4611 Dear, after-sales service will provide you with service

[@garethwatts18]

Bought the koorui 24n1 and I got some blur when moving in game? Maybe ghosting ? Any idea how to fix this?

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@Luca_1111]

Does the monitor manage 165hz if I connect the dp cable with an adapter to hdmi because my pc doesn't have a port for dp

[@koorui_official]

Not sure if that. But HDMI 2.0 and above are okay.

[@bluurx]

Did u manage to fix it bc I have the same problem I connected it to my laptop with a display port adapter but I get 165hz in desktop but in games like Fortnite I don’t get 165hz?

[@user-do8jq4kd5z]

I have a monitor with red and black menu on the side, my ps5 doesnt detect vrr support or hdr either

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@jaygee617]

Same for me. Our options menu looks different than his, right? I also don’t see HDR in the monitor settings AND my new PC says the monitor is “HDR not supported”. Did you have any luck?

[@tay-v9p]

How do you turn the volume down? i want to use the built in soeakers but not for gaming bc i have a headset. the colume is at max and i cant find a setting to change it😊

[@koorui_official]

Dear, I'm sorry for the late reply. You can use the physical buttons at the bottom of the monitor or the volume control icon in the bottom right corner of the desktop to adjust the volume. In addition, you can also find relevant options in the volume control system of the operating system to adjust the volume.🥰🥰🥰

[@G0LDZY]

im on 75+ playing 60fps but it makes it go to 45-60 and its really annoying 😢

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@G0LDZY]

@@koorui_official I already refunded it. It was obviously broken when I got it. Such a scam

[@Tokiiyuu]

i bought a koorui 24e3 in amazon and was playing valorant earlier, and when i got a shower and after the shower my monitor was blackscreen and it had strips idk whats the reason or how to troubleshoot it i dont know what to do, pls respond

[@koorui_official]

Hey,bro. Something may be wrong with your monitor. Please contact this email: [e-mail]. We will help you asap.

[@atkduchess]

Mine won’t turn on??

[@ShadownRezz]

I have the 24inch 5N koouri monitor and it says for me to adjust the crosshair without me even having it on

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@shxdow4515]

im trying to run spider man 2 on the ps5 but when i click the button to open settings it shows im on 1080p instead of 1440p so how do i change to 1440p my monitor is the 27E1QA

[@koorui_official]

Go into the PS5's settings menu and select "Screen & Video." Check the "Resolution" setting under "Video Output" and make sure the "1440p" option is selected.

[@shxdow4515]

@@koorui_official thanks for replying i will try it and get back to you thanks!

[@shxdow4515]

@@koorui_officialthanks so much it worked and now my game runs at 1440p!!!

[@koorui_official]

@@shxdow4515 OK

[@clem9808]

About to get my 27e3q monitor in 2 days. Planning to use OD extreme when playing CSGO, Apex. Hopefully ghosting won't be much of a problem though.

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@EliteTropixFn]

​@@koorui_officialmy moniter power button keeps flashing when i try to turn it on

[@koorui_official]

@@EliteTropixFn Dear, you can also contact the after-sales staff above

[@samfuller9303]

​@koorui_official are you actually going to reply to people when they send you emails about your non working monitors because I have sent 3 emails and haven't heard anything back, telling everyone to email customer support which doesn't even reply to emails.

[@koorui_official]

​@@samfuller9303 Dear, please tell me your country and email address, I will check it for you.

[@13bombe]

Hello, I have the 27E1QA and my menu is written Koorui gaming the menu is in red and black and I do not have the overdrive and hdr do you know an old version that I have thank you

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@koumori7177]

Having issues with small screen lines, any recommendations on how to fix that? Thank you

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@giyufn6056]

hi koorui , when i turn my monitor on it turns off and says no signal even when i have my xbox hooked up and ive checked the hdmis multiple times it just then turns straight back off

[@koorui_official]

Hi, dear. Please try different ports/cables or reset the Xbox machine or connect other display and then lower the hertz to let connect first.

[@s3rti_1]

I bought a 144 hz Monitar but it only says 60 hz please help me with my problem

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@jpbbbbb8349]

how do I get a custom crosshair on this exact moniter

[@koorui_official]

Dear, please open the OSD menu bar first, there is a Game mode option, open the crosshair aiming function in this

[@chrisneilson7221]

On my 24" monitor, the onscreen main menu pops up randomly. Sometimes upside down, some time vertical, and sometimes pixelated. The customer service numbers are either always busy or it's no longer in service, plus they don't answer email. Can anyone help?

[@koorui_official]

where are you from, dear? And could you send me your email? I will let the after-sale service team to contact you directly. So sorry for the inconvenience it has caused.🥲

[@euStormz]

I have an Xbox series X with a hdmi 2.1 cable and my 1440p 120hz aint working 😭 help me plz 🙏

[@koorui_official]

Dear, 27E1QA is an HDMI 2.0 port, you can replace it with an HDMI 2.0 cable

[@rw.adrian7524]

the provided hdmi cord doesn’t fit in the hdmi port in my xbox

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]

Best Regards

[@bub1444]

Hi! I’m trying to use a switch on one of these monitors, but it won’t work! The switch is on tv mode so is should connect, but it doesn’t, so it’s probably a monitor problem.

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@woefulbreed6669]

Blood mine won’t fricking change the screens and all it saying is that it’s out of range

[@luvinglosertea2612]

i dont have a menu button or any buttons at all im trying to change it too hdmi 1 but theres no buttons

[@koorui_official]

Dear, press the bottom button to pop up the menu bar

[@luvinglosertea2612]

@@koorui_officiali figured it out, turns out i have to get to the menu by the turning the power button to the left

[@Alyson-sn6qu]

Thanks, very helpful🥰🥰🥰

[@Andrea-zh4jx]

Hi koouri I recently received my monitor and if I try to put a custom croosaim it doesn't appear what can I do?

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@PhillipWills-wy4eu]

I got one but I don’t know where to put the hdmi cable I plugged it in the computer and idk where to put it(I don’t have a pc)

[@koorui_official]

Dear, the HDMI port has a flag

[@MinhNVu]

I’ve had this monitor for about 6 months now
It’s now gonna black, the pc is on and it says no input everyone once in a while
However I cannot change anything (like ports and such)
Please help :)

[@sekir9694]

Displayport or HDMI? sometimes It s problem GPU change ports and try or change CMOS and insert again

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]

Best Regards

[@Iknifebro]

Is it possible to turn off 1ms response time because some of the games I play look like 30 fps but they are really at 60

[@koorui_official]

Dear, if you want to turn off the 1ms response speed, you can choose to turn it off in MPRT🥰🥰

[@Mx2_emiliano]

My moniter keeps going black and having mad glitching can you please help me

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
Dear Sir or Madam,
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@antongamer2503]

Hi I have a koorui 24 inch monitor and I can access the custom crosshair. Do you know why?

[@AnalyaRam]

did u fix it

[@lazerisk]

my monitor only works for some games, if the game i click on doesn’t work random lines appear, help?

[@koorui_official]

Hey,bro. Please contact this email: [e-mail]. We will help you asap.

[@Gio_0720]

I just bought a 21 inch koorui monitor and I can’t enable a crosshair. How do I get it enabled?

[@koorui_official]

Dear, could you please tell me which monitor model it is

[@Gio_0720]

@@koorui_official KOORUI Monitor 21.5 Inch Gaming Monitor FHD 1080P/Full HD 100HZ PC Monitor VA Panel LCD Display with Speakers Adpitive sync (HDMI/VGA/VESA Compatible/Audio Terminal) S01
I bought it on Amazon

[@Gio_0720]

@@koorui_official KOORUI Monitor 21.5 Inch Gaming Monitor FHD 1080P/Full HD 100HZ PC Monitor VA Panel LCD Display with Speakers Adpitive sync (HDMI/VGA/VESA Compatible/Audio Terminal) S01

[@koorui_official]

@@Gio_0720 Dear, S01 does not have a crosshair

[@Dbeanzz]

I just bought a monitor from you guys on the 6th. The built in speakers dont work at all and the stand is horrible but the display itself is 10/10

[@billgaluska9179]

Having the same issue, can't find anything online yet for fixing this issue, have you found anything?

[@faze_ilias4120]

It doesn't have built in speakers

[@Dbeanzz]

@@faze_ilias4120 it was a different monitor from koorui 22 inches i believe. It has built in speakers but they dont work.

[@Dbeanzz]

@@billgaluska9179 Nope

[@KingRatGaming_1]

@@faze_ilias4120 SAME

[@fredfear4979]

My game setting does not come up with it I want the crosshairs but it don’t work

[@AnalyaRam]

did u fix it

[@Lei__K]

I got a 27inch Koorui 165hz GN01 model name but there is no sound coming from the speakers, is there meant to be no sound?

[@koorui_official]

This one is equipped with audio-out port which requires headset or external speaker, dear.

[@Lei__K]

@@koorui_official thanks

[@splusshy]

how do i get into gamma on the monitor?

[@LY-1809]

I tried to take my headset off so I can hear the audio through the monitor but the audio doesn’t even work

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@Maxthespaz]

Nothing at all shows up on my screen and I cant even open the menu

[@koorui_official]

Dear, the button at the bottom right corner of the monitor can open the menu bar

[@physicxsz7644]

Could you help me mine doesn’t have a game option ?

[@koorui_official]

Dear, open the monitor button, and when you open OSD, you will have the option to select game scene modes and game shortcut keys🥰🥰

[@ilyasbashe9125]

I have a 24n1a for ps4 and it suddenly wont tirn on

[@AndreiNana-dy6ko]

How do a enable mprt settings when am playing on ps4

[@avatheavarice]

How do I change the brightness, the option is grayed out for me?

[@koorui_official]

Dear, first press the M key to enter the menu, select Display, then press OK, and you will see the brightness and contrast adjustments when entering

[@Notasolotrap]

Do all your monitors come with custom crosshairs?

[@koorui_official]

Dear, only some gaming monitors are equipped with

[@majamiles2582]

I bought a 2.1 hdmi cable and im still not getting the 1ms option how can i fix this

[@koorui_official]

try to turn on OD model, bro

[@NoirAntares]

My monitor suddenly started displaying VGA and HDMI port info on the upper left corner, any way to hide this box again?

[@koorui_official]

It will disappear soon. If it still doesn't disappear, please reset the OSD🥰🥰

[@NoirAntares]

I did reset the OSD but it's still there. It's quite a big box so it blocks quite a bit on the upper left hand corner.

[@koorui_official]

Can you take a photo and send it over for a look?@@NoirAntares

[@Asiyasoraya]

Mine won’t turn on when I log it in my MacBook

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@seanna561]

Is there any way to change the resolution to 1440x1080? I keep trying to in the windows settings and AMD settings but I can't seem to.

[@koorui_official]

Hey,bro. Please contact this email: [e-mail]. We will help you asap.

[@Gundemonium]

1440p monitors should natively support 1920x1440 resolution, you should simply use this one

[@dw4611]

I can’t use any other settings on my monitor why is that?

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP

[e-mail]
[e-mail]
[e-mail]
[e-mail]

Best Regards

[@ioe2767]

Having an issue where the screen says no connection (it’s connected to my pc via video cable) and it also won’t let me access the menu via the buttons or change port. I don’t know what to do and there is no help on the internet. HELP

[@sampirtle6967]

Did you find an answer?

[@ioe2767]

@@sampirtle6967 plug it into your gpu 🤦‍♂️

[@6.0angel11]

My monitor just went black what do I do

[@shablixk063]

What do I do if my koorui monitor doesn’t turn on

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@ollierrides]

My monitor was working for 2 days then black screen NO LED no signs of any power?

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@w6rsttt]

Please help I turned on free sync premium now when I turn it on it flashes red green blue white

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@dawitseifu]

Does it have Microsoft word and powerpoint

[@sear4939]

why does my monitor go black when my fps drops?

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@Lil.leoxfn]

I don’t have the game menu on my Moniter. Plsss help me

[@koorui_official]

Probably something gets wrong with your monitor. Just contact our after-sale service team, we'll help you ASAP
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@CarlosFlores-o6j]

How do I get mprt settings to work again

[@molimongmeas1916]

is there any speakers on the 24e3? im really trying to use it but cant hear any speakers but can see green in sound volume thingy

[@koorui_official]

Dear, I'm sorry ，24E3 doesn't have speakers

[@Ethan-bk3qu]

It wont even let be turn od on and i have lines through my moitor. Any tips

[@koorui_official]

Hey, bro. Please contact this email: [e-mail]. We will help you asap.

[@sparkygameryt8748]

How do I raise the volume

[@JacobRuiz-l1n]

Do u know how to have u figure it out

[@Viralfxwe]

My Moniter is just a black screen do you have anything for that I’ve already done everything ever guide has said for the pc it’s self

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@Viralfxwe]

@@koorui_official I have contacted you via email and I hope you will be able to get back quickly

[@schmunkstueck]

I received my Koorui 27E6AQC Monitor today but its sadly not like I expected it to be.
I have terrible ghosting which does NOT get fixed.
And the button on the back is broken.
I ordered it from amazon...

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@HS-md1er]

Should I get it? I’m thinking of ordering it tomorrow

[@schmunkstueck]

No, dont do it. Instead get a LG Ultragear. I have one now and im very happy that I got this one. its 2560 x 1440. IPS PANEL, 1 ms reaction time and some other nice stuff related to gaming. @@HS-md1er

[@charlie-dy2qx]

My monitor dosent have that game option ? And I can’t find out why

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@SuperOfficial88]

Can it run 60fps games on ps5?

[@Scorpionbtw]

On my Xbox I can’t find the game option

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards

[@SadigOsman-m7l]

My monitor doesnt produce sound is there a way to fix it ? Xbox series s bte

[@koorui_official]

please contact this email: [e-mail]. We will help you asap.🙂🙂🙂

[@jaydenfn848]

KOORUI PLEASE HELP ME MY MONITER KEEPS SAYING OUT OF RANGE WHEN BOOTING UP PLEASE IN SAD

[@jjskies5724]

I cant turn on OD
I click yes but nothing happens

[@marcungemach5970]

Worked for 3 weeks and than randomly it broke. Now i get red blue white and blackscreen on repeat. After a few minutes or hours completly random . Will sent it back and not buy Koorui again.

[@koorui_official]

Dear Sir or Madam,
Thanks for choosing KOORUI monitor. Sorry for the late reply. Our after-sale service is allocated by region. Please contact the below matching email. The regional after-sale service team will help you directly.
[e-mail]
[e-mail]
[e-mail]
[e-mail]
Best Regards