Another thing you can do with products that were marked delivered is tell the customer to not only check with their post office, but to have the PO give them the GPS coordinates of where the package was delivered. Maybe give it a couple extra days to get there because the PO sometimes does mark packages delivered when they haven't been put on the mail truck to your house yet. Often, just telling the customer it was marked delivered and please get the GPS coordinates will get them to drop the whole thing and do the OH I FOUND IT! routine.
Thanks for discussing this, as it's something important to consider before you do POD. With non-POD products I do what you do and have the customer send a few photos (of both box and product), because the items happen to be breakable. But I've only had breakage when the box also shows some kind of damage too. I thnk it's due to the carrier using gorillas to do the delivery. So far, the ratio is 2 per 100 shipped.
Thank you so much. This was a very reassuring and comforting video. I'm in the beginning stages of setting up my POD Shopify store, and was worried about the returns. Thank you for guiding us through this.
Really good advice - I'm just starting and was thinking of using POD and you helped me word my refund policy!!! Thanks for the video - very helpful.... !
One of the problems with returns is that Amazon has set such a high bar for customer service that expectations are very high, especially with regards to buyer's remorse or fit of clothing.
Thank you , I’m freeeking out, customers spent 600.00 for bomber jackets and they suck! I worked so hard designing, which they like but and the print job and zippers are sub-par. Thanks for the informing video.
Some good answers there - once again , amazon as the largest online player set the expectation and I believe that their general policy is that - win an argument , lose a customer - luckily most people are honest, ably a few play the system!
This is true. Many years ago, I made an order with Amazon for a book. When I received the book, there was a defect where some pages were not cut properly. I emailed them and they just sent me another book without question. I was pretty impressed. They could have factor in a threshold or percentage of loss or damage and would just resend without spending even more effort and resource to investigate. Like wastage cost in F&B I suppose.
Thank you for this video. This whole topic really stresses me out. I can’t imagine selling clothing and not at least offer exchanges. Even though there is a size chart sometimes clothing does not fit properly. I was on red bubble where I didn’t have to deal with all the fulfillment but the red bubble products I don’t care for the quality of them so I’m taking this leap of faith and going with Printful but they don’t do size exchanges so it’s just gonna be a loss that I have to take and I will need to figure this all out also if I’m having the products shipped back to me now I have to spend money on a PO Box because I’m not gonna put my personal address out there so it’s it’s a lot to take on doing the fulfillment in the back and part of the business but if you wanna deal with a print on demand service that isn’t like a Redbubble where the quality is better than it’s just something that you have to undertake unfortunately. I wish they at least offered size exchanges.
I totally agree with you. People who says otherwise are literal money grabbing take your money and dip kinda scum....like the other person who responded to your comment. I an on the fence about using Printful, But yea, it might have to be one of those things where you can either have the buyer return it to your address and you can act as the warehouse until you figure out how to resell it by unsyncing that product size when you build enough size inventory? Idk if they have that option but def something you can explore?
Another option is to offer the return or exchange and the customer pays for the shipping costs. Then you look more helpful than not offering returns at all. Many times customer won’t be thrilled but not bother w return but happier than if you don’t offer the option.
Thank you for this video! I really wanted to know about this stuff before it happens so I can be prepared. A few things -- can you post a sample return policy for a Shopify store? I'm unsure about the wording. Secondly, my shop is in the States but I live in Canada so I can't have returns shipped to me. Another Shopify store owner suggested that I send any returned products to a charity. I thought that was a great idea!
Pricing is key to not lose money on those refunds because you will have some of those for sure. That's why I don't understand seller trying to sell their item cheap .
Great advice. I have not set up my return policy yet on my page and another option is that I was hoping to receive the returns that people had buyers remorse from and sell that at maybe a farmers market or other point of sale shop. I was reading up on Printfuls return policy and they said that they just donate the returns?? Why would they do that? I honestly have no idea where the return address is for Printful because it says that returns would go where the person ordered it from?? I have no idea where they ship from either. I don't want to use my home address or pay $75.00 a month for a P.O. Box. I like your ideas though and Printful mentioned similar scenarios as well. I feel like the hardest thing about this print on demand is setting up the legal information footer page with return policies and shipping.
Hey Joe, As always, terrific content. Regarding example #3 - "delivered but not received." If one does have to refund out of pocket for a product the customer never received, I believe it's a deduction as a business loss on taxes? Not the same as having the cash in hand, but it helps to alleviate some of the sting. Thanks!
The tracking number is not always helpful with international orders. Once the package leaves the USA, there doesn't seem to be a way to track the order in the next country. I live in Canada and I'm still setting up my POD store. I order samples from Printful and can only track the order to the US border. After that, I can't find any tracking. What do you suggest in that case?
Sometimes customers are being honest about not recieving the item even though the tracking no. says they have. This happened to me on ebay.I really didn't get the item.
Hey Joe I have a question. At 6:18 you're talking about using a refund that's in good condition for a new order. How do you cancel this in shopify and how can you eventually ship manually? Thanks in advance :)
Don’t know if anyone can help out here Cus I’ve got a big problem : I started a clothing store using print on demand and am getting very close to the point of releasing the clothes however I have been looking at return guidlines related to the law. They state that customers buying from an online store have a legal right to return the product within 14 days of receiving. This is a huge problem for me as I do not have the funds to refund all customers that simply ‘don’t like the way it fits’ and other common problems. My first thought was that the print on demand service would have to pay the refund however they do not have to pay refunds or accept returns as they’re an exception to the law because ‘they sell personalised products’. This exception means that I would be the one who would have to pay the order back in full. This is my problem. I don’t have the money to do this so simply don’t want to offer returns however if I don’t I may run into legal trouble and also may have to return things anyway if my customers know their rights and the law. I don’t know if there’s a louphole to this or a solution. If confuses me how there are so many startup clothing brands who don’t offer returns. Any help is hugely appreciated as I’m very stuck with this problem
But how do you put all this into practice? Can the customer do all this themselves via a returns app on your shopify store? How can you handles returns like a professional company without having to get involved with every return? This video only went through obvious stuff. Nothing practical.
Joe, would an unhappy customer that you eventually decide to refund because they keep asking for refund just because they no longer want the product fit the following scenario? Customer buys tshirt for $30 ( prinful gets $15 and you get $15). So customer gets undamaged tshirt and wants to return it and keeps bugging you even though your policy doesn't offer customer remorse. So you decide to refund customer. So you refund the customer $30 of your own money! ($15 of the profit and $15 of your own money). Basically you gonna operate at a lose because you can't get that $15 back from printful so you have to chip in? Is that what happens?
You give your address, or your P.O Box and ask them to pay shipping. There's no way around it. If the product indeed turns out to be defective from the print company, you could offer another product, free of all costs , and let them have the defective one too.
I you want me to take your course, I need some information. Do I have to be willing to pay a designer in order to succeed, and can I go at my own pace. Also, I would like to know if the training is also for redbubble.
Do you still suggest Facebook ads, or are there other forms of advertising you would recommend now? Which is best or what are the pros and cons of each? Also, is it bad having all these different print on demand websites linked to my landing site? Thanks!
Instead of just refunding the customers who want to return (but product is not defective), why not just send them a return shipping label and stock it yourself, and sell it in the "Clearance/Sale" section of your website for a discounted price to get it off your hands quick
Can you share a copy of your return policy please? Also, in cases where the POD company ships an item with a print issue or stain, will they typically waive the return shipping fee and the new shipping fee?
Joe, do you have any experience with promoting your POD products with Google Ads? Does it make a difference whether I use FB ads or Google Ads? Thank you.
Dominik Tofel That’s like saying I want to lose weight does it make a difference if I focus more on fruits or more on vegetables there’s a lot more to it than that
So I have an issuse..... i want my customers money to go from them to my PayPal account when they buy something then then I want printify to pull from my PayPal automatically while I sleep and fulfill the order . I do not want my credit card attached in any way what so ever ... is this possible ? I'm days away from opening and I'm having this issue
@@RealJoeRobert is there a holding time for when a customer pays you and the money ges into your bank? Or shopify account??? How long until you have access to the money they spent in your store so you can take that money and add it to your wallet so that printify can get to work on it.... I'm broke I can't afford to be fronting the cost meanwhile my customer has already given me the money I need to make the product happen... how can I access that money to get stuff rollin
@@RealJoeRobert this whole thing would work alot faster and efficiently if our customers just paid a "wallet" and that money was used to make thier product leaving our profit in the wallet for us to transfer to our banks..... this whole waiting in the beginning with no capital is near impossible lol i have $200 set aside for ads the first week, honestly who ever invents the first platform where your customers money pays for the product rather than your own savings or waiting 8 days for their money to become accessible for you to then take a portion of it to get the work done is going to be super rich lol 😆 honestly feels so 1970s the way it its being ran
Lol this was exactly what I thought about when I woke up lol.. no unicorns and rainbows and affirmations or something.. but this first question.. to think about this reflection matters.. does this make me an entrepreneur? 😅. Btw dude, just did the course from wholesale TED from Sarah Chrisp. I want to flex my store.. listen to you, ECOM king, and pff hold my poodle.. so many names.. i think i got all the knowledge. And for one thing i can say to myself. Im proud of myself. Im 99% infornt of people because i took action. Now only with the proper 1on1 mentoring i want to learn more. Can i book you?! Would be amazing. Thnx bro for all the value.
@@infoseeker I'm confused about why you think it's a stupid question. I suspect most business experience returns and charge-backs even if the quality of their product is first class. Examples would be, for example, from people who tried the product and didn't like it or from people being fraudulent. Perhaps you'd like to explain why you think my question is stupid.
@@infoseeker I'm sorry that I am not bright enough to follow this account, I shall cease to follow it. Thank you for pointing-out my shortcomings. Have a nice day :)
Wait a dagnabit minute! In your first scenario example your advice is to not mention print on demand but in your second, you advise informing the customer that you are a print on demand company and are thus unable to return the item. No Sir! I don't like it!
![How to Handle Refunds and Returns with Print on Demand [Print on Demand Returns 2021]](/img/n.gif)
Another thing you can do with products that were marked delivered is tell the customer to not only check with their post office, but to have the PO give them the GPS coordinates of where the package was delivered. Maybe give it a couple extra days to get there because the PO sometimes does mark packages delivered when they haven't been put on the mail truck to your house yet. Often, just telling the customer it was marked delivered and please get the GPS coordinates will get them to drop the whole thing and do the OH I FOUND IT! routine.
Great point
Thanks for discussing this, as it's something important to consider before you do POD.
With non-POD products I do what you do and have the customer send a few photos (of both box and product),
because the items happen to be breakable.
But I've only had breakage when the box also shows some kind of damage too.
I thnk it's due to the carrier using gorillas to do the delivery.
So far, the ratio is 2 per 100 shipped.
Finally some answers about this topic! Thank you
Thank you so much. This was a very reassuring and comforting video. I'm in the beginning stages of setting up my POD Shopify store, and was worried about the returns. Thank you for guiding us through this.
Lmfao you put a Karen in the thumbnail! I love it man!!!!
🤣🤣🤣
First thing I thought when I seen the thumbnail.
😂
🤣🤣🤣
Really good advice - I'm just starting and was thinking of using POD and you helped me word my refund policy!!! Thanks for the video - very helpful.... !
This was great, not everyone makes content like this. Thats why i always view your videos. God bless you man, have a great day
One of the problems with returns is that Amazon has set such a high bar for customer service that expectations are very high, especially with regards to buyer's remorse or fit of clothing.
Bro, you need to do a vid on PayPal holding funds for 180 days and your experiences of using PayPal in general
Gerald Njuguna sure
This was a great video. I love the customer experience focus while still taking care of your business revenue. Thank you.
I was searching for a video on this for a while now. thanks for making this video on the refunds, Joe. Now I know what to do. Have a nice day.
Thank you , I’m freeeking out, customers spent 600.00 for bomber jackets and they suck! I worked so hard designing, which they like but and the print job and zippers are sub-par. Thanks for the informing video.
Gotta order samples of every product!!
Needed his vid so much. Joe, your vids have eased my stress about these things. I watched your vid on shipping and i love how you make things simple .
Thanks for watching!
Thank you for this video you made me so calm after i watched this video and now i am so motivatex to launch my website❤
You got this!
Some good answers there - once again , amazon as the largest online player set the expectation and I believe that their general policy is that - win an argument , lose a customer - luckily most people are honest, ably a few play the system!
This is true. Many years ago, I made an order with Amazon for a book. When I received the book, there was a defect where some pages were not cut properly. I emailed them and they just sent me another book without question. I was pretty impressed. They could have factor in a threshold or percentage of loss or damage and would just resend without spending even more effort and resource to investigate. Like wastage cost in F&B I suppose.
I don't do refunds. But I do say email me if product is fucked. That thumbnail is perfect.
Clear and to the point
Respect my friend
thank you
😉
GOLD!
Thanks man
Thank you for this video. This whole topic really stresses me out. I can’t imagine selling clothing and not at least offer exchanges. Even though there is a size chart sometimes clothing does not fit properly. I was on red bubble where I didn’t have to deal with all the fulfillment but the red bubble products I don’t care for the quality of them so I’m taking this leap of faith and going with Printful but they don’t do size exchanges so it’s just gonna be a loss that I have to take and I will need to figure this all out also if I’m having the products shipped back to me now I have to spend money on a PO Box because I’m not gonna put my personal address out there so it’s it’s a lot to take on doing the fulfillment in the back and part of the business but if you wanna deal with a print on demand service that isn’t like a Redbubble where the quality is better than it’s just something that you have to undertake unfortunately. I wish they at least offered size exchanges.
I totally agree with you. People who says otherwise are literal money grabbing take your money and dip kinda scum....like the other person who responded to your comment. I an on the fence about using Printful, But yea, it might have to be one of those things where you can either have the buyer return it to your address and you can act as the warehouse until you figure out how to resell it by unsyncing that product size when you build enough size inventory? Idk if they have that option but def something you can explore?
@@infoseeker Seek some compassion
I dont offer returns on wrong size choice. I offer another one of the same style at cost price and most are happy with that.
Excellent video!
This was very helpful!
I have used "I will check with my fulfillment center".. Guess that's no good either eh?
Unfortunately, in Europe (EU) we have to accept returns from buyer without him giving a reason within 14 days of receiving the product bought online.
Great video thank you! You pretty much answered every question on my mind about this!
Awesome!
Another option is to offer the return or exchange and the customer pays for the shipping costs. Then you look more helpful than not offering returns at all. Many times customer won’t be thrilled but not bother w return but happier than if you don’t offer the option.
Thanks for the comment, not exactly what I said though
Yes, this could combined with Joe's advice to finally refund them if they're still unsatisfied... have them pay to ship it back before refund.
hadn't thought of doing this! This is a good idea! That way you are offering a return but not forking out for the cost of shipping too!
Great video✌🏼thank you
thanks joe
Thank you for this video! I really wanted to know about this stuff before it happens so I can be prepared. A few things -- can you post a sample return policy for a Shopify store? I'm unsure about the wording. Secondly, my shop is in the States but I live in Canada so I can't have returns shipped to me. Another Shopify store owner suggested that I send any returned products to a charity. I thought that was a great idea!
Thank you so much for this video, it was veeery helpful! :)
Thank you joe👍
Pricing is key to not lose money on those refunds because you will have some of those for sure. That's why I don't understand seller trying to sell their item cheap .
Can I ask how you work out your pricing to make up for the cost of refunds? I'm not sure how to estimate this. Thank you
This is such a helpful and thoughtful video. Thank you!
Cool content! Thank you for sharing 🙌
Great video! tnx
That was helpful, Thank you so much
Glad it was helpful!
Can you please upload a text document with your policy. That would be really helpfull.
wow, so many ppl told me it was never delivered although it said so ! thanks
Great video Joe!
Great advice. I have not set up my return policy yet on my page and another option is that I was hoping to receive the returns that people had buyers remorse from and sell that at maybe a farmers market or other point of sale shop. I was reading up on Printfuls return policy and they said that they just donate the returns?? Why would they do that? I honestly have no idea where the return address is for Printful because it says that returns would go where the person ordered it from?? I have no idea where they ship from either. I don't want to use my home address or pay $75.00 a month for a P.O. Box. I like your ideas though and Printful mentioned similar scenarios as well. I feel like the hardest thing about this print on demand is setting up the legal information footer page with return policies and shipping.
Actually helpful video. Thank yiu
Really well explained. Thank you
Great!
Hey Joe, As always, terrific content. Regarding example #3 - "delivered but not received." If one does have to refund out of pocket for a product the customer never received, I believe it's a deduction as a business loss on taxes? Not the same as having the cash in hand, but it helps to alleviate some of the sting. Thanks!
Damn that’s smart wow 🤩 thanks 🙏
You seem like a honst guy! I think the most important thing to be successful in POD is finding the right niche.
Correct!
Awesome thanks for sharing
Oooooh
The tracking number is not always helpful with international orders. Once the package leaves the USA, there doesn't seem to be a way to track the order in the next country. I live in Canada and I'm still setting up my POD store. I order samples from Printful and can only track the order to the US border. After that, I can't find any tracking. What do you suggest in that case?
Hey there, what u did to fix that?
@@Rafaelalexandre1 no, there was no solution. Once in Canada, there was no tracking.
love your video. I subscribed. Do you have a template of return, privacy, etc.. policies we can use for our site?
This was awesome!
I have a no return/ no exchange policy in bold on my store
Sometimes customers are being honest about not recieving the item even though the tracking no. says they have. This happened to me on ebay.I really didn't get the item.
Very good video and channel! :D
Thank you🙂
Hey Joe I have a question. At 6:18 you're talking about using a refund that's in good condition for a new order. How do you cancel this in shopify and how can you eventually ship manually? Thanks in advance :)
Don’t know if anyone can help out here Cus I’ve got a big problem : I started a clothing store using print on demand and am getting very close to the point of releasing the clothes however I have been looking at return guidlines related to the law. They state that customers buying from an online store have a legal right to return the product within 14 days of receiving. This is a huge problem for me as I do not have the funds to refund all customers that simply ‘don’t like the way it fits’ and other common problems. My first thought was that the print on demand service would have to pay the refund however they do not have to pay refunds or accept returns as they’re an exception to the law because ‘they sell personalised products’. This exception means that I would be the one who would have to pay the order back in full. This is my problem. I don’t have the money to do this so simply don’t want to offer returns however if I don’t I may run into legal trouble and also may have to return things anyway if my customers know their rights and the law. I don’t know if there’s a louphole to this or a solution. If confuses me how there are so many startup clothing brands who don’t offer returns. Any help is hugely appreciated as I’m very stuck with this problem
We can tell our customer to keep the item they already have and we can send them a new one.
In what scenario would you do that? Thanks
But how do you put all this into practice? Can the customer do all this themselves via a returns app on your shopify store? How can you handles returns like a professional company without having to get involved with every return? This video only went through obvious stuff. Nothing practical.
That’s because there is no automated solution. A customer would email you, and request the return
Joe, would an unhappy customer that you eventually decide to refund because they keep asking for refund just because they no longer want the product fit the following scenario? Customer buys tshirt for $30 ( prinful gets $15 and you get $15). So customer gets undamaged tshirt and wants to return it and keeps bugging you even though your policy doesn't offer customer remorse. So you decide to refund customer. So you refund the customer $30 of your own money! ($15 of the profit and $15 of your own money). Basically you gonna operate at a lose because you can't get that $15 back from printful so you have to chip in? Is that what happens?
Yes, that seems to be what most people do. They take a loss on that order and hope there are many other orders to make up for it.
If you run a retail business, "slippage" - theft, product losses, returns - are considered a normal part of business
What if you (the seller) live outside of the US and the customer wants to return the product?
You give your address, or your P.O Box and ask them to pay shipping. There's no way around it. If the product indeed turns out to be defective from the print company, you could offer another product, free of all costs , and let them have the defective one too.
How do I contact print on demand store for example printify and if a customer requests a return, where do i tell them to return it to?
Thank you for all the videos. 😀
Yeah I have one problem how can make my brand name to be on payment status instead on POD store ???? I hope you understand what I mean
I you want me to take your course, I need some information. Do I have to be willing to pay a designer in order to succeed, and can I go at my own pace. Also, I would like to know if the training is also for redbubble.
Do you still suggest Facebook ads, or are there other forms of advertising you would recommend now? Which is best or what are the pros and cons of each?
Also, is it bad having all these different print on demand websites linked to my landing site?
Thanks!
100% Facebook & Instagram ads
9 times out of 10
9 times out of 10
9 times out of 10
Can I set up POD and self-ship on my Shopify/Etsy?
Not really sure what you mean. Yes you can sell pod on Shopify, that’s what my entire channel is about
Hey, i need you help, I'm just building my store, but I don't know what to right for my return police
Instead of just refunding the customers who want to return (but product is not defective), why not just send them a return shipping label and stock it yourself, and sell it in the "Clearance/Sale" section of your website for a discounted price to get it off your hands quick
Sounds like a lot of work to protect one orders profit
@@RealJoeRobert Yeah but you may have many returns over a period of time, which i think this would be a good idea for.
How would you go about sending them a return shipping label?
Can you share a copy of your return policy please? Also, in cases where the POD company ships an item with a print issue or stain, will they typically waive the return shipping fee and the new shipping fee?
No additional shipping charges when there’s a defect
Joe, do you have any experience with promoting your POD products with Google Ads? Does it make a difference whether I use FB ads or Google Ads? Thank you.
Dominik Tofel I don’t, but they’re completely different platforms - asking “if it makes a difference” isn’t really a question that can be answered
Dominik Tofel That’s like saying I want to lose weight does it make a difference if I focus more on fruits or more on vegetables there’s a lot more to it than that
@@RealJoeRobert OK, I thought it would be like that. Thank you for your answer.
If the customer returns it -do they pay for that return postage?
It’s up to you, it’s your business!
@@RealJoeRobert OK thank you:)
So I have an issuse..... i want my customers money to go from them to my PayPal account when they buy something then then I want printify to pull from my PayPal automatically while I sleep and fulfill the order . I do not want my credit card attached in any way what so ever ... is this possible ? I'm days away from opening and I'm having this issue
New Leo no that’s not how business works you need to pay pod apps at the time of ordering
@@RealJoeRobert can't they just pay themselves with the money they could just pull from my pay pal....
@@RealJoeRobert is there a holding time for when a customer pays you and the money ges into your bank? Or shopify account??? How long until you have access to the money they spent in your store so you can take that money and add it to your wallet so that printify can get to work on it.... I'm broke I can't afford to be fronting the cost meanwhile my customer has already given me the money I need to make the product happen... how can I access that money to get stuff rollin
@@RealJoeRobert this whole thing would work alot faster and efficiently if our customers just paid a "wallet" and that money was used to make thier product leaving our profit in the wallet for us to transfer to our banks..... this whole waiting in the beginning with no capital is near impossible lol i have $200 set aside for ads the first week, honestly who ever invents the first platform where your customers money pays for the product rather than your own savings or waiting 8 days for their money to become accessible for you to then take a portion of it to get the work done is going to be super rich lol 😆 honestly feels so 1970s the way it its being ran
@@newleo3115 What did you eventually ended up doing?
Lol this was exactly what I thought about when I woke up lol.. no unicorns and rainbows and affirmations or something.. but this first question.. to think about this reflection matters.. does this make me an entrepreneur? 😅. Btw dude, just did the course from wholesale TED from Sarah Chrisp. I want to flex my store.. listen to you, ECOM king, and pff hold my poodle.. so many names.. i think i got all the knowledge. And for one thing i can say to myself. Im proud of myself. Im 99% infornt of people because i took action. Now only with the proper 1on1 mentoring i want to learn more. Can i book you?! Would be amazing. Thnx bro for all the value.
Expressed as a percentage, by number of sales, how many returns are there?
@@infoseeker Any fool knows that. I was asking about Joe Robert's experience.
@@infoseeker I'm confused about why you think it's a stupid question. I suspect most business experience returns and charge-backs even if the quality of their product is first class. Examples would be, for example, from people who tried the product and didn't like it or from people being fraudulent. Perhaps you'd like to explain why you think my question is stupid.
@@infoseeker I'm sorry that I am not bright enough to follow this account, I shall cease to follow it.
Thank you for pointing-out my shortcomings.
Have a nice day :)
The mail man stole it ahahahah
4:44 the customer proceeds to shit all over the t-shirt, then takes a photo and claims the item is damaged :D
In other words there is nothing we as sellers can do but eat the loss.
That’s not really what I said at all 😅
Clothing size is my biggest fear.
I thought the products in the back said "poo ninjas" for like 10 minutes
Hi Joe. Based on your experience, how many people ask refund within 100 orders ?
Justian Sethio Handoyo 1-2 if that
@@RealJoeRobert Hi Joe. Are these clothing orders? Or merchandise like mugs and bags etc?
It’s the Karen thumbnail for me 😂
Wait a dagnabit minute! In your first scenario example your advice is to not mention print on demand but in your second, you advise informing the customer that you are a print on demand company and are thus unable to return the item. No Sir! I don't like it!
@@bobogliddabrun I think you misunderstood.
Link to $100,000 in 27 days doesn't go through. Would love to see it!
I just tested, it worked
@@RealJoeRobert thanks!
Thank you!