DISAPPOINTING! 16 Hours in United 777-300ER PREMIUM ECONOMY from Los Angeles to Sydney
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- Опубліковано 1 жов 2024
- What's it like to fly United Ultra Long Haul? Join me as I review the 777-300ER in Premium Plus from Los Angeles to Sydney. Overall, a rather underwhelming experience with United. The service was lacking, food was embarrassing and the delays and cancellations were very frustrating. The seat however, was nice, as were the amenities that United had on offer to Premium Plus passengers. Is it worth the upgrade? Yes, certainly. Not for the service that United offers, but simply for the extra space you have. 16 hours is a long time to be in the air, but this seat was light years ahead of economy. United charged us $399 to upgrade from standard economy to Premium Plus, a great deal considering what airlines charge for premium cabins.
Flight Information
Airline: United Airlines
Aircraft: Boeing 777-300ER
Registration: N2534U
Flight Number: UA839
Flight Time: 16 Hour 05 Minutes
Seat: 20L, Premium Plus
From: Los Angeles International Airport (LAX) - United States
To: Sydney Kingsford Smith International Airport (SYD) - Australia
Date: Monday, December 20, 2021
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Instagram: new.york.aviation
Email: newyorkaviation.yt@gmail.com
Equipment
Camera: iPhone12, Sony RX10 IV, GoPro Hero 10
Editing Software: Adobe Premiere PRO 2022
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16 Hours and 7500 miles of flying , they put you up, fed you through a cancellation, It even seems that you had a nice crew, decent seat, and in the end we judge the overall airline service based on the fact that you didn't get scrambled eggs and bacon for breakfast.
I was thinking the same thing. Was looking for a negative the whole time. A cold breakfast - the horrors! Some people…..
It is not about that alone. First they have to accommodate you for the cancelled flight. It s not like they went out of their way to be nice. And then, I think the point he is trying to make is that you pay a premium price for premium service and there are some things missing. I flew united premium plus once and had the exact same experience. Like you mentioned seat is nice, crew was nice (and generous with drinks) but the food was sub par. You can’t help but start making comparisons. I am not a frequent flyer but flew Texas to Sydney on Qantas in 2015 and remember that food begin better than united premium plus. Turkish has better food on economy! than united’s premium. And I agree that it’s disappointing. He is not acting spoiled if you ask me. It just feels like (at least felt like to me) the service is not in line with the price paid. But this is a compliant long being voiced by people that keep recommending non-us carriers for international flights, service is so much better. That being said, I still have an upcoming flight on united premium. Comfy seat is more important to me than a better meal service in economy. That’s me though…
The only negative I can think of is wearing a mask for the duration of such a flight. No, thanks.
@@MrMtm13 Yea fair enough but flights being canceled is about par for covid times. If you traveled in 2020/2021 you probably experienced it. How was it handled? Pretty well by accounts of the video. If you can afford to fly Qantas or Emirates when going international then you should. But to compare the service this person got for the price based basically on the difference between a hot breakfast their sister received - completely apples and oranges. Titling the video “Disappointed” is completely egregious imo based on the service/amenities provided given the circumstances of current times.
I hope he got the compensation for the cancellation and yes the food and presentation is a JOKE for a premium economy class!!!!
It’s a decent seat. Lots of leg room. I had to take this plane recently on a 16 hour. Flights are really quite overpriced right now. I used to fly business a lot but prices are just killer. Even when I use miles it’s a pain to use so much more than I used to
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My golden rule when flying is to avoid all US airlines when going international. Why be subjected to crap service if you have a chance to experience good services on airlines like Qantas, Air New Zealand, Singapore, Japan Airlines etc.
The main reason would be price I assume lol
Me too. I usually fly the international airlines and have never been disappointed. For Japan-US routes, always non-US airlines. They may be a little more expensive, but well worth the money.
@@davidclaro152 Yup.. except Delta is pretty good. United's flights to Tokyo are terrible. Delta goes extra when it comes to food on Japan routes. Half of the crew are Japanese, so you can tell the service level are up there...
@@_w_w_ You’re right about that. My family and I have gone with the international airlines, with the exception of American.
I could not agree more! When traveling to Europe I don't even bother with US carriers. The only reason to even consider a US carrier for this Australia route would be on Delta as the QF service and reliability of late has been in somewhat of a steady decline and the A350 which Delta now runs on this route seems to have pretty decent service for the price and on a fantastic airplane.
"Premium Plus" is not actually premium despite the name. It is just economy class with a bigger seat and more leg room. Hence the food being mediocre. All the premium economy products are like this in the United States. For a long haul trip like this it's not a bad proposition, but it's also not really luxury either.
... and why it's best to fly foreign carriers on overseas trips when possible.
I genuinely will never fly premium, I fly biz or first long haul and ultra cheap short haul, if I couldn't afford biz long haul I'd go straight to economy and not even consider premium
@@Adthin Right, biz on a short haul domestic flight is rarely ever worth it, especially in the US. It is insane that anyone would pay upwards of $200 more to fly "business class" on a CRJ-900 on a 1 hour flight from D.C. to Cleveland.
Flying any US carrier is always going to be disappointing if you have previously travelled on some of the Middle Eastern and Asian airlines.
Air NZ and Qantas are not too bad and still way ahead of US carriers too.
There is just no comparison.
I don't know I've never flown it but trying to get to the Philippines from Pittsburgh is a whole ordeal now it seems like it's going to be so much easier so I don't know I think I'm going to try them this time because the other alternative is just a pain in the ass and I feel like it cost more I don't want to stop and all these different places I want to go from A to B and be done I want nonstop flight I don't want to f****** have to stop in Hawaii or stop in Guam or stop God knows where else I just want to go from LA or San Francisco to the Philippines one two three from Pittsburgh
@@steelcitytv Yes, I much prefer direct non stop flights too. I am off to Philippines myself in January.
Air New Zealand was the worst airline experience in my life. Back when they had LAX - SYD route. They served a soapy Kung Pao Chicken that tasted like lysol on a rubber ducky.
On the way back we had some unholy Indian dish that reminded me of the Movie Indiana Jones and the Temple of Doom. Disgusting.
That was more than 20 years ago. I hope that they have improved their service.
Blatantly not true, every grievance in this video is something Delta has solved. Recently flew both ANA and Delta for different legs and Delta service and offerings were superior.
From someone who used to fly very frequently, a good trip report. The lack of hot breakfast on that long of a flight in premium is somewhat surprising. I'd expect a hot breakfast in economy on a flight that long. Flying US versus international carriers is interesting in that the priorities are different. I will probably do Premium Plus if the fare is decent but I want that for space considerations alone and don't have high service expectations. I was a 1K in 2018 and Platinum in 2019 and just was notified of my Gold status for as United didn't extend my old status so I have my 1 Million Miler status. It is sort of liberating. I will probably start flying British in Club to London and Swiss in Business for my other trips. I will now book based on price, hard product and service without regard to carrier or alliance. Reports like yours help me plan future trips.
Thanks, Kevin. I’m glad this could help you out, and I’m glad you enjoyed. Good luck with your future travels. I think BA is a great choice, fortunately with everything opening up we have a large variety of great airlines to choose from.
I agree about the food. Even in business I really don't enjoy the food. I try to bring hearty snacks such as nuts, jerky, etc. in case I don't like what is served.
@@NewYorkAviation Tells a lot that you only reply to nice comments but not the ones that criticize you for you report.
Idk I was always told to ignore the ignorant hate. I’m happy to have a discussion on how to improve… but most people like to go straight to abuse.
this was probably a covid cost cutting measure. United should be back to hot meal on the second meal
This is one of the reasons that YT reviews are useful. My priority for a long flight is leg room and comfortable seat. If I know in advance the food is going to be lacking, I would buy before boarding
You should always buy food, regardless, on any US airline, period. These airlines are run by cost cutting CFOs.
@@packetattack7437 That part. You're also getting price-gouged.
@@MauriceRivers415 Sure, if you procure overpriced sundries and cold sandwiches from the ripoff airport concession stands. Our bags are filled with snacks and sandwiches that we bring from home.
@@packetattack7437 I do the same. Paying those prices for things I know the true cost of, is abhorrent to me.
I always appreciate when a pilot gives the flight itinerary details on the microphone like that !
Not all of them do it these days unfortunately.
Better if their not american voiced then l dont need to vomit.
I don’t talk much on the PA (unless there’s a delay, or safety related info) because I don’t think most people want to hear it. Many folks have their personal devices out, watching movies, live tv, or listening to music. Nowadays, passengers have fingertip access to any flight info. They can view map position, altitude, destination weather, etc. My wish is to give my passengers a safe, and tranquil flight experience.
As a Delta FF for over 10 years, my preferred carrier on the SYD/LAX route was Virgin Australia, especially after they updated their Biz Cabin (1/2/1 vs 2/3/2) on their 777-300ER in/around 2015. It's a shame they liquidated their 777s, as VA is now a domestic-only Australian airline. I will miss VA's international crews and cabin product, especially the in-flight bar at the back of Biz Class.
Whats even worse now is that Delta has lost the agreements in terms of FF benefits between VA and DL. Now the United fans are in for a treat, I have never been with VAs International Crews or even Domestic Crews but I've heard and seen some really good things about them.
It’s criminal that we lost those planes and routes. I get the cost cutting measures but surely they could have kept at least one wide body to keep SYD-LAX alive?
Well done on your video, you kept it interesting with subtitles and no horrible background music.
Why do people care so much about food on a flight? As long as the ticket is cheap and I arrive safe and on time, I don't care if they serve me an apple on a 15 hour flight.
Pretty surprising to me. I flew HNL-DEN last November on Premium Plus, on a 777 as well and i received two hot meals for dinner as well as breakfast, despite the flight being only 6+ hours long!
All US airlines continue to disappoint which is why I travel with Emirates, Etihad, Qatar and Singapore Airlines. Those 4 have never disappointed when it comes to seats, meals and entertainment and usually they do surprise you with a few extras. I've travelled them all in business and all in economy and never been disappointed. I will avoid US airlines until a miracle happens (it won't!).
You just haven't read enough reviews and can't speak for everyone. All those four have disappointed passengers over the years. Qatar switching Q-suites was a big deal (not too mention the scandal over the female passengers taken off Qatar planes against their will & subjected to an invasive procedure at Hamad airport); Emirates having gone downhill was quite a common complaint in recent years; Josh Cahill's negative review of Singapore Airlines in economy that earned him death threats ...
@@spinalcrackerbox All US airlines are worst than all from 1st world, and many from 3rd world. They only want money, they don't even know what customer service is.
you're not exactly supporting friendly and free places when you do that....there's always for example Virgin Atlantic or All Nippon Airways, Qantas etc. if you don't want to do a US airline. At least you're supporting a free country that way. :)
I’d take UA Polaris any day over emirates or Singapore business class. Sure the food on is better, but the seat and amenities suck. On UA you get two great pillows, a great duvet, and pajamas on extra long flights. Agree though that qatar qsuite is all around better. Never flown etihad
Do you know what have CEO of Qatar done? Qatar is disappointing because of that CEO always blame new aircrafts!
Yeah I wondered about breakfast when they announced only a “light service”- they didn’t give you any expectation of a hot breakfast meal but of course it would have been nice! I’m also not sure about your expectations with the cancellation- the reason it felt like a surprise to everyone including the company, was likely because it Was a surprise. And I’m not sure Any airline in the world, right now, can just easily have 1 pilot on standby for every other pilot- especially for a flight to Australia. Understood it was frustrating, just didn’t know what else the airline could have done or what else you were expecting, besides an immediate cancellation. Was glad they put you in a hotel at least. Good vids and Your Delta video from Sydney was great too!
But a $10 voucher for breakfast? At a hotel you’d be lucky that got you a juice…. I’ve had like $30 vouchers and that was 10 years ago.
Federal regulations require the airline to put up passengers when flights are cancelled due to reasons other than weather.
No excuse for serving that slop.
@@onocoffee And they don't do it. The software will back trace the aircraft and its crew to look for reasons not to cover lodging or food...like "oh...the crew had a weather issue 2 flights ago..." This is international and UA is bound by Australian consumer protections laws, so they don't have much of a choice. If it's in the US, or to some other country, they likely would do nothing.
@@kenjackson6416 Honestly, it's the better looking United breakfast... compare to other routes. The Chobani greek yogurt served is considered "premium". In the back and some less flagship routes, they likely get the lousier yogurt from the "Upstate" brand that's about 30+ grams of sugar with almost no nutrient value.
I believe your misunderstanding derived from thinking your food options would be significantly upgraded in Premium Economy but that really isn't the case with most airlines. Also, keep in mind that even some Biz meals can be pretty disappointing.
Really, this was a good flight in a great seat. I still prefer getting 3 seats to myself in economy, as I can't sleep in the standard reclined position and wouldn't book PE if I expected a lighter than normal load in economy.
Actually I am surprised they served what they serve on premium economy. Those days are over.
I flew First Class on AA once and the food was terrible. I've had better meals at Denny's.
The last time I flew Premium Economy on Qantas, they served the food from the front (1st class) as opposed to economy. That's before the pandemic. Not sure if it's changed, but it was appreciated at the time.
USA based airlines suck
I think there is no misunderstanding. The food is below par compared to the other option on the same route.
Next time stick with Qantas. The BEST from LAX to Sydney (and Melbourne, and Brisbane, and...) you get the gist 😉
I never had such worst food in long haul flight. For a 17 hour flight, the amount of food given was too little.
My advice is that if you have traveled on some of middle eastern or Asian airlines, stay as far as possible from all US airlines. They just don't have what it takes to be a good airline with world class inflight services. It's good for people who only care for somewhat better customer service which is all the US airlines have. The worst meals, seating spaces and non existent inflight amenities and services in my experience have been all on US airlines.
I used to fly PanAm trans-pacific. When United bought the routes, I gave them a try and switched my return to Cathay Pacific. Extremely disappointing first class service.
Cathay also has crappy service. It is going under only one flight a week and heading to bankruptcy soon.
Yep indeed Pan American World Airways offered service Emirates or Singapore Airlines today give !
@@tfung8 I've been retired for 16 years, so my last round trip to Asia was in January, 2006.
@@tfung8 yea but the point is, it was never that way. It’s only lost it’s way relatively recently.
@@andyrob3259 actually CX lost its way 10 years ago already in economy, now is even worse, one extra seat per row on 777, legroom is reduced so the screen in front of you is so close to your face
Golden rule when flying United long haul is either choose the Economy+ exit row seat in the over-wing portion of the aircraft (where there's tons of space) or Polaris business class. Indeed on my last trip to Sydney (pre-pandemic) I flew London Heathrow to Sydney (via Los Angeles) booked in Economy but then did a points upgrade to Polaris business for 35,000 miles + $600 in co-pay. Best part was the whole journey ended up getting upgraded to Polaris business class meaning I was in a Polaris seat for 25 hours + 5 hours at the Polaris lounge at LAX. Oh and the copay actually earned PQP towards my MilagePlus status.
God damn you’re lucky
I flew United SYD-LAX on that exit row seat. Incredible leg room and was happy with comfort. Didn’t sleep a wink, but I don’t think it was the planes fault. Don’t really remember the food and other things for whatever reason. It was 2018. When I go again definitely going with that or their Business. Do they have a flat bed seat? If price is there that’s a real seller.
the problem from me with united is the people not the hard product nor catering. it's true in economy, it's true in premium cabins. they're just a cut below what they should be. better than american...but not near what you'll experience on alaska, southwest, or delta among us carriers and far worse than standard global average. irrops happens to all airlines, particularly during covid. but united's people are just a cut below. it's true on short-haul and long-haul (i've done iah-syd, lax-syd, sfo-hkg, sfo-sin. sfo-akl, sfo-nrt, sfo-lhr, ewr-jnb all in economy and most in premium economy or business too on united for reference) and it wasn't just the old ones hanging on to seniority...and that's the trouble with the post-pandemic rush to hire to meet demand. frankly, the regional united express partners, especially skywest for me, usually have better flight crew service than mainline. the problem seems to be in the process they use to hire. and that won't get better. united and star alliance go lots of places and i do have high status with them, but i regularly seek opportunities to fly other airlines.
no excuse to cancel an entire flight bc one person was sick. corporations get away with this all the time and its bs. hire a backup united!
Agreed, most would have a backup in close proximity
U.S. Air carriers are TOTAL crap!!!! I am planning on flying to Japan in the near future and if Iam going on an international flight, I will be flying either JAL or ANA - All Nippon Airways.
When it comes to quality and service, both JAL and ANA are outstanding!!! I have heard so many excellent reviews with these air carriers, they put United and American to shame!!!
It is horrible service. I fly to Brazil every 3 months and I noticed when I fly with Brazilian airlines then everything is great even in economy class they serve red wine constantly but when I fly with our US domestic ones then pretty much is nothing to write home about.
American airlines service has gone down the Toilet
As much as I dislike Delta, I'd have to give them the best IFE. The last few United flights I had, they didn't even have IFE. Just a place to hang your iPad or iPhone.
If this is your idea of "disappointing", you should try Philippines Airlines sometime. They have elevated the "disappointing passenger experience" to an art form.
don't be surprised at the poor quality on United, American carriers have become not much better than junk airlines such as Ryan and Spirit.
Yep. Crappy Boeing, as usual. At least, they did not RAM their jets into the ground
If I'm going to Australia or New Zealand, I'm flying at least Business Class AND I'm flying either Quantas or Air New Zealand.
Qantas.
Qantas is crap
@@CB-ig9ug I was correcting the spelling of Qantas, not stating Qantas is better than ANZ. There not!
@@jcr150658 Yeah John. It's an acronym for Queensland and Northern Territory Aerial Services. I flew them on this route in 2009 and they were indeed good.
due to the small load, United was pleased to cancel the flight ,, then they could have a profitable trip the next today.
They don’t just fly there, they also fly back as well.
The most important factor for me is the amount of seat recline, which I don't believe was mentioned in the video. How many degrees of recline do these seat offer?
6 inches of recline
People that plan the meals for all North American airlines need to go the Asian market and experience flights across the Middle East all the way to the Philippines to get a sense of what to SERVE on long haul flights. From portion size to quality of food and most important the COURTESY of SERVICE. You sure got a pathetic meal indeed. Sad indeed. I guess you only paid for a slightly better seat, maybe. I pay for all my own flights, I have done 100's of these 15 hour flights across 10-12 carriers to speak from.
you said, "I prefer 4 engines, but 2 SHOULD be ok." ,,, I hate that word 'should' it means absolutely nothing.
For a flight of that length, I will bite the bullet and pay for business class. Sitting somewhat upright for 15 hours is brutal.
I can’t imagine how expensive that would be though. A few years ago, I flew business class on Virgin from Miami to London and the ticket was about 5k. Luckily it was a business trip so I didn’t have to pay for it.
@@barbaravyse660 I hardly ever fly so if I have to spend a little extra money to be comfortable and not be jammed in like a sardine, I will do so.
@@barbaravyse660 flying Seattle to Melbourne in May with Qantas. Husband’s business seat was $9000, I’m buying a Prada bag with the difference and flying economy for $2500 :)
I'm sure the bill for Business class would be brutal too
@@toniblackmore3016 LOVE THIS! I would do the same thing! Lol.
I think the US airlines are not too concerned about service and food.
For that you have to travel on Asian and Middle eastern carriers.
Or Australian and New Zealand carriers.
@@toniblackmore3016 or any other carrier. These guts composing are nuts. They have nit travelled much. Thus was great economy flight. Plus us just a plus. Not a class upgrade.
Some years ago, my wife and I flew to the US on a United B 747 from Sydney ( Australia) on the upper deck. Whilst settling in, I noted an American couple talking to the elderly male flight attendant. The gentleman passenger proceeded to produce a US $ 50 note and remarked loudly that he was looking forward to receiving 'excellent service'. Failing to produce the necessary bribe what followed was the worse business class flight experience across the Pacific and the last time we flew United.
Flown United for 30 years ....always problem free ..........Welcome to the American way my friend
You have to remember something important. On US airlines, you generally get lesser service than on many non-US carriers, but the prices are generally cheaper. US carriers really fragment the cabins and various travel options, which can keep the price down for the average flier. If you can do without a serious meal, then its the way to go. Actually, the fact that United still serves meals in any economy cabin is refreshing, as they did away with them on most flights, including many transcons and flights from the mainland toe Hawaii once the pandemic got really going, and are only now slowly reinstating meal service across the network.
Overall, United offers a good deal and decent if inconsistent service. I personally have a love-hate relationship with them, half of my flights with them being wonderful, the other half compromised by surly employees and poor service. Then again, I fly domestically, so perhaps I'm experiencing a lesser quality employee group than international travelers? Seriously, I've been around some wonderful United employees, some of the best in the biz, and few who just don't care.
I think its important to remember that you made a journey in less than a day that used to take months and you might die of a broken leg or get scurvy.
We aren't asking for too much, just give us more leg room for God's sake 👈 from 1995 till today 2022 you guys (airliners) had been making those seats smaller thinner and the space between them a lot less every 5 years, and the cost per flight tickets had increased like 3 times since then which is so ridiculous, now only one free bag allowed and the Carry on bag had gotten smaller. and industry that used to be great now is just whatever.
Sadly their international staff have the same reputation. They're assigned on seniority rather than quality or enthusiasm. So many of them are cynical and worn out
I take anywhere from 60 to 100 flights with united a year.
Even as a 1k with them, Most Flight attendants seem burnt out or have a serious control/power complex since the pandemic.
@@lcfflc3887 air travel has never been cheaper. It’s now affordable for most Americans to travel multiple times a year, including international.
12:54 Nice shot of the air flow. Thanks for posting your experience on UA, sorry to see it wasn't good.
That food was pretty much disgraceful for that long of a flight.
If this "trip" was paid for by money out of his own pocket, then he can judge the trip and airline however he wants. But I think a disclaimer should be posted with every video stating whether he's paying for the trip or is he being compensated or gifted with a trip. Because if he's not paying for anything like a lot of these so called "travel experts" then this is just all b.s.
I don’t have nearly enough subscribers to have United fly me down to Australia. I certainly payed full freight for this flight.
Clearly paid themselves that was why they rated the pricing and even stated at one point how it wasn’t entirely worth it so maybe paying attention would be handy
4:00 “fearfull of being attacked by coyotes”??? What was that about?
Just a joke
It seem like a decent flight.
Never expect 5 start meals from a airline.
Safe transport to my destination is all I pray for when cruising at 33,000 feet.
10 crew members to serve 300 passengers.
Please don’t expect to be favored unless your family member is apart the crew.
Expect for the over night delay that’s crazy.
“Covid”
Understandable.
I disagree. If you're paying several thousand dollars for a flight, you should absolutely expect a 5 star meal. Many airlines provide exceptional meals.
You can have 5 star meals and service, it's just that Asian and Middle Eastern carriers dominate this level. Try Singapore Airlines or Emirates.
Nothing really to be "disappointed" about. Unexpected flight cancellations are a part of travel. Happens on every carrier. Annoying yes, but it happens. Wasn't much UA could do about it that point since there wasn't a crew available. They put you up in a hotel etc. I've had it happen on CX/QF/AA etc in F class. The onboard is what you'd expect on such a flight if you're not in business or F. It's just all part of traveling.
Have to agree with u, if your not at the pointy end of the plane all airlines are much the same seats food etc the only difference at times can be the attitude or service from the cabin attendants. I find that people who bag a particular airline may have only flown or once or the old I heard from a friend story 🙄
Bro next time not sure if you know but there are direct flights to Sydney from San Francisco. No need to go to LAX. Saving you time & hassle.
I had the same underwhelming experience flying UA across the Atlantic. It's a decent seat but the food and onboard service is terrible. And the same, but multiplied, goes for Business Class. Which, of course, is why UA tends to be significantly cheaper.
Well, ya flew economy, what do you expect? if ya dont like it, buy business.
How much cheaper is the point.
@@trafficjon400 I fly 100x a year on United… United, Delta, American… they are all the same, people just like to bitch. Economy to premier is a dramatic difference, from premier to business is dramatic as well.
Im a bit confused about the system at LAX, how do international and domestic flights occur within the same terminals without partitions. Cause T1-8 are mostly domestic flights.
I have a great rule for anyone who flies United. Dont, Seriously. They suck and have a massive amount of problems. ever wonder why flights are always delayed? Its due to ground crew shortages. People walk off the job because of how poor the pay is. In some areas its 13.50, Some its 17. When I worked safety was never a priority. The crew were always blamed for something that was damaged. When I had tugs lock up on me or break down, I was always the escape goat.
I would never fly U.S. domestic airline for international travel. They served the same cheap garbage foods as in domestic. They service also sucked. My favorite is Cathay, Singapore, Eva, Lufthansa, or even British airway.
Some of us are just happy to get from A to B safely and without hassle at a reasonable cost.
Delays/flight cancellations are always part of air travel and have been exacerbated by covid.
I have been flying United from Sydney, around the USA and back for two decades in economy.
Never had need to nitpick or whinge.
I’m with you on this
Then why are you watching this airline review video if you are so indifferent to inflight service?
I recommend you watch airplane take off and landing vids instead of inflight reviews if that is the case.
@@shaunyip2153 Who are you? The comments police? Get stuffed!
I have flown from LA to Sydney, NEVER again I will fly with United, worst airlines in the world, they did not even give me food, extremely rude crew, bad attitude from the crew, never again United.
I'm flying UA in July and December... but only between Orlando and LAX. I'm on Qantas the rest of the way back to Sydney. At least I can expect good food.
Blah blah blah….get your own private jet where you can choose your plane, meals and crew members 😂😂😂…also I am curious where did you get your “GRADE CHART?”…😂😂😂
When I saw your hotel room I was like “wait, I know that room!”. I work at that specific hotel. I’m glad you enjoyed your stay with us.
We just did this from ORD to KOA. Never again will I fly United long haul. The service sucked
I’m from NY, and I’ve also been to that awesome in and out burger at the end of the runway.
Not gonna lie, I’d be pretty irritated being woken up over a damn sandwich too
Small world: I was on that SAME flight, #839 from LAX to SYD on October 27, 2017. But we left from gate 76A.
Sadly the meal service in business is just as dismal. If I have to fly United I just tell myself that I’m paying for the seat comfort alone. The rest is trash
The meals look absolutely horrible, but just think about how many lives were saved by serving this crap.
US Airlines are an embarrassment! Days of the service you received on PanAm are long gone in America. Delta is about the best the US has to offer, and they are hot garbage next to Lufthansa, Qantas or Singapore Airlines. Such a shame! Nice video, but looked as enjoyable as 15 hours in a drunk tank after a Saturday night bender!
That breakfast though! Despicable. But hey, at least Lucy and you got the same Chobani yoghurt, eh!
20 years ago I used to fly between Sydney and Chicago, via LA, every year for 5 years. I flew United Airlines 3 of these times, in Business Class and the service was terrible. The cabin staff were all elderly, cranky and irritable. Not a good experience. I switched to Qantas in the last 2 years from Sydney to LA and American Airlines from LA to Chicago.
I had heard that the crew who had flown the longest with UA got to choose which route they took and the old ducks used all love flying to Australia. Shame they didn't love their jobs too.
Yes, going through these comments I’m seeing a trend of United horror stories. Smart to switch to QF. I was going to fly with them, but wanted to switch it up a bit. My sister and the rest of my family had the right idea, they reported great service on the QF94/93.
All US carrier's have the seniority bis system and they all have staff that should be retired and would be under other airline rules of safety. Bodies beaten up, shattered but won't retire and want to say they are in some international destination weekly. I flew as a FA from the age of 21. This is a hard physical job. Even the recurring safety training is not the same in the US. For me I had to pass a swim test evacuation of a large aircraft via slide yearly. They don't do this in the USA. I'm horrified at this.
@@trafficjon400 I blame Ronald Reagan. Screwing up the ATC sector. Making the skies unsafe at the time and all that followed is airlines now put the stockholders before having local, good staff. Retention is not in the airlines interest. They have made that clear. Yet the give bonuses to management while frontline staff are paid badly and treated badly in turn don't care.
United does not do well even in Polaris when it comes to meals. Oh the travel kit. Shameful cheap stuff made in China.
What do you expect from US carriers?
I just flew United Premium Plus Newark-Brussels and, several months before that, Newark-Milan. For the price, the service was outstanding. Priority lines for check-in, better food (I don’t choose airlines based on the food, tbh), and most important, way more comfortable seats. Idk, maybe I’m just not that picky.
Lesson to learn....never fly United.
I had a first class to Oahu with United , i liked it a lot ! Seats are great, crew is great . The food was still the same unfortunately but I would still not be negative about my overall experience. I just flew last night with united again , economy this time from la to houston, the leg rooms are tight for sure ! Service is ok .. this legroom issue needs a fix for sure ! Not only by united and also by other companies..
Just fly an airline with 5 star service ! Qatar airways Emirates Airlines or Etihad airlines !
I flew to Sydney from London three flights with United Premium Plus and the return. It was fantastic. Comfort. Service , food .
United Sucks.
LAX Sucks too!!!
Refuse to use either.
Thanks for another awesome trip report, Sam! Sorry to hear about the cancellation and missing a day of your trip but at least they put you in a hotel where you hopefully did some spotting
! 😅
It’s nice that you showed the comparison of UA’s breakfast to QF’s, hopefully UA improves with this. Other than that, they seem like a pretty cool airline, despite their reputation. I, for one, look forward to trying them out again sometime.
What’s the best USA service
Sorry to say American airlines are bad.. Nothing new..
I mean, geez, what were you expecting. I consider it a miracle if they just get you there in one piece these days.
As far as I know, there is no good US airline for long haul.
It's called first world problems..
I know you said the seat was comfortable but I'd like more detail especially about the leg rest. Does it let you put your feet up in a raised knee position only, looks like you cannot stretch out? Also, although you were disappointed re breakfast I have found that most of the hot breakfast (any airline) tend to be watery eggs, bacon not crisp, so I actually ask for the cold option now - yoghurt /fruit/croissant. Thanks for the review
I would go nuts if I had to be in a plane for 16 hours.
They would have to tie me down.
That is why I never fly in a plane.
Driving in a car for 30 minutes is my maximum.
Welcome to our world in Australia. If you want to go anywhere further than Asia such as Europe, the Middle East; North America we need up to 24 hours (often longer with transfers)
Yep, as Andy said, welcome to Australia. I go to Singapore regularly and half of the 8 hour flight is just getting out of Australia. Most Asian destinations are 7-11 hours. Middle east (Dubai etc.) is 13-14 hours. Europe is a whole day with stopover. If you hate long trips now, wait until Qantas gets their Sydney-London and Sydney-New York direct flight up and running. 19 hours++ with no stopover. Perth-London is already 17 hours nonstop.
Looks a lot roomer than Delta Comfort Plus
Among the three US airline carriers, United is the worst.
Also, is there enough room to get out of seat 20L without disturbing seat 20K passenger even if he/she is in full relined mode, leg rest stretched out, and TV monitor out?
According to this video. The plane itself is a nice size for a flight that long. I do like the inside of the plane. While I was watching the video, I noticed that he was having trouble getting the TV screen out. My best recommendation is to go in Economy class. The good news is that the TV screen worked when he tried it out. Another recomendation is that I never been on any International airlines but try out Qantas to see if you have better service only if the flight is cheap. I never been on a flight over seas. But good video though.
Great video! Loved the sound from the engine start up and takeoff. Yeah…. For long haul international flights, I usually fly foreign carriers.
United Airlines continues to disappoint
there is no way id fly now… having to wear a mask..no way
I believe that United is a very good airline. Very well maintained aircraft excellent flight crews, Its unfortunate that the world we live in wants cheap seats and excellent service. so your flight was delayed or canceled SAFETY first. you should go fly a different airline maybe the one that pays there employees like crap and doesn't maintain there aircraft. I RIDE WITH PRIDE I FLY UNITED!!
Simple rule:
Avoid American cars .
Avoid American Airlines.
Avoid American food.
Avoid American beer.
Avoid American women.
Avoid living in this country,
I am planning to go to Australia by spring 2024, I’m never flying Qantas cramped 787-9 directly from Dallas to Sydney. I would take their A380 from LAX from a short connection from DFW. I would never do any 17 hour flight nor a 18 hour flight on a 787, It’s either a A380 or a A350.
fellow new york aussie!! hope you enjoy,
Wow, only 29000ft. Cabin must have been very comfortable at that altitude.
In 2015 I flew with United from London to Chicago. I expected over the top service but I was very disappointed. My seat cushion to seat on was broken and sliding out easily. The plane looked like it was from the 90’s. I am very skeptical about flying with United again. Nothing was memorable about that flight
This is why I don't fly commercial anymore. It just isn't with it to me, even though I always fly First Class. I will say this, you will NEVER be treated as whelm on Delta, as you were with United! Delta has gone to hell in a hand basket. Go Woke....Go broke Delta!!
Lol.. don't think they're going broke any time soon but keep dreaming I guess 🤷♂️
Surely everyone can relate to your comment lol
Wow!
I am really appalled by the complexities of God's Creation.
Flying over this vast Ocean.
Father I bow down and Worship you today. King of Kings.
Amen.
Delta is much better than United!
I have 2 million miles on UA from 2005 to 2018. Their business/Polaris product was good, service and all. I took a new job in 2019 with no travel. Recently I did a roundtrip FRA to IAD and was upgraded to Polaris, how disappointing it was. Service was horrible. No beverage service, then-meal, then desert. It was all clumped together. The flight attendants were virtually none existent. I am thankful I am not a frequent flyer anymore.
They're bringing back the multi-pass service for business class this month internationally, starting with flights out of Chicago. They modified it for Covid and have been adding back small pieces of the normal service every month
It looks barely stomachable. Ugh.
Is the price truly a 10/10, given that the service wasn’t that great and the food is a complete joke.
He explained that at the start - they got a very cheap upgrade to premium economy, so the price value itself was great considering the amount they spent.
@@aussiesorcerer791 yeah but that was not worth the $400USD , well not on the food . Maybe it was worth the comfort .
I never get how people pay hundreds and thousands of dollars for ticket but complain about $20 food. Get your own damn food before boarding. If you can pay $1200 for premium economy u can pay for your own ‘good’ food. Its just food. 🤷♂️ Come on now. U not dying of hunger.
You should have (if it was an option) taken the Qantas flight, it would have been much better than United I am sure.