From a mom of an impatient child, the correct answer to a kid complaining that they don't want to wait is, "okay, if it's not worth the wait to you we can go do something else" or "everyone waits and takes turns. Your turn is next so be thinking about how you want to use it." 😁
Hey petty queen have truly been missing ur daily uploads hope u get the rest u deserve but we are hopping n wishing and eagerly looking forward to u uploading more as your videos have been da best part of our day we truly miss it and look forward to seeing u more as u help us no matter how bad a day ur video's are what makes it better.God bless you for making us happy and looking forward to n praying for more videos in future ❤
That manager is 100% at fault. Any big group like that who comes in demanding service at closing time is NOT the customers you ever want inside your business. As Maya Angelou said, "When someone shows you who they are, believe them the first time."
My answer to my bosses when they did stuff like that was: I’m not the one that sat them. I’m scheduled to be off and you’re not entitled to my time and energy past my scheduled hours. Sorry, but i have unavoidable obligations. I hope you have a great night though.
I once had a grown women argue with me for 20 minutes because she did not understand the difference between lactose free and gluten free. Finally, a god send of a women, behind her chimed in “it’s not this girls fault your an idiot who doesn’t know the difference between milk and wheat, she has been more than patient with you, can you please let the rest of us order”. Can we just normalize calling out bad behavior? If parents are not going to do it maybe society can step on in with the public shaming.
As someone that used to work with the public, I do this all the time. I couldn't do it at work and a lot of people take advantage of that and bully people. Well, I am not an employee so I can give it to you straight up! 😂
I was waiting for food in line at a McDonald's, and this middle-aged man could NOT comprehend that the ice cream machine was shut off for cleaning. The employee who took his order wasn't aware of it when she rang him up (apparently, the machine shuts off automatically). They gave the man a refund, but he was still at the counter, carrying on and ON while his two sons just looked embarrassed. He berated anyone who happened to walk behind the counter. The manager had spoken to him and directed him to another location and was more than patient. But, this grown child just would not freaking stop ranting in the lobby to anyone who made eye contact I was just tired of listening to it. I have worked fast food, so I guess it touched a nerve. So, I snapped and told the guy that the staff did everything in their power to help him. The guy was like, "But my kids need their ice cream!". I replied something like, "Yeah, you're setting a great example for them! You got your money back. Just go somewhere else." The guy left while still yelling and ranting, but at least he left, and the lobby was finally freaking quiet
I'm the crazy one who calls them out every single time, and that's why people think I'm crazy, because they chicken when a Karen or a Kevin starts their toddler behaviour.
I'm sure I've done this before, in a pretty mild way... But fr I actually HOPE that if something goes down, it'll be when I'm there 😆 I've dealt with soo many different situations as the worker who needed to hold back, so I'm READY to GO if someone just will. not. stop. hounding staff at a place I visit hahah.. If a 3rd party comes along & calmly, but confidently reiterates what the employee is saying, I think it's def harder to keep pushing when it's no longer just 1v1
When I was a server, some poor guy in a business suit came running in like two minutes before closing. He was sweaty and panting and asked "Is your kitchen still open?" I said unfortunately, no. "PLEASE do you have ANY food!?" I was like uh, I can get you some scones. He shouted "I'll take a dozen!!" I asked if he wanted any devonshire cream, lemon curd, raspberry jam (I'm in full robot mode). He screamed excitedly "YES!" So I went in the back, boxed and bagged everything, rung it up, handed it off to him with the bill. "Bless you, you're an ANGEL!" He threw money at me and ran out. Counting it out, I realised he'd tipped me $50~! I wonder why he was starving and in such a hurry. Bless you too, Sir. I ate better that week.
We went to a restaurant once about 15 minutes before closing. We honestly thought they were opened another hour (small local business, no hours posted on door). Once we realized they were closing, we profusely started to apologize. There were 7 of us. We were perfectly ok with leaving. The server insisted we stay and the kitchen staff agreed to stay as well. We were so grateful that we ended up leaving a $225 tip for them to split (3 staff total). AND we made sure our table was clean and made everything as easy as we possibly could for them. They didn't have to serve us. But they did. We were as nice as possible, and in turn, we received beyond excellent service, and in turn, they got a hell of a tip! It's amazing how much better things can go when you're kind to people!
Exactly. Treat people with kindness and you'll get kindness in return. I can't stand hateful, rude, and entitled people. They ruin everything. I know y'all made them very happy that night.
Yes! I left a comment explaining this from my own experience as a server. I would have been happy to have helped y’all and rewarded with such a generous tip, which happens and evens out the bad ones. That’s the job! Y’all were so kind!
Thumbs down because you said they didn't have to serve you. Love what you did. But if a business is open it is open and expected to function until closing. That why it's called closing time!
You'd hope so, but in my experience they find it more affordable to hire push overs than stand for their employees. My mother is one such push over. The company violate the law all the damn time but the franchise employs illegal immigrants and they ALL are afraid to complain, even legal workers because they don't want to screw over the illegal employees. They're straight up abusive and I keep being told to not do anything.
Hi Charlotte, just to let you know that a bakers dozen originated in England. In times long ago bakers could be jailed for giving their customers short measures, or underweight items, so when a customer asked for a dozen of something they would always put an extra one in to make sure the customer was happy and they were not reported, so a bakers dozen is always 13.
Oh wow! I worked at a bakery and I just assumed it was a bakers dozen because by the end of the day you're sneaking extras to everyone so you don't have as much left over to throw in the fridge for donations at the end of the night.
Years ago my baby brother was in an accident. I drove 860 miles to be with him. A day later leaving to go back home to work. I rolled into my motel at the time the only place open would close in 10 minutes. I ran in told them I was desperate. And would be happy with anything they had not put away yet with and happy to pay whatever . I paid and checked into the motel room. Open the food container. The Crackle Barrell gave me a whole meatloaf, mashed potatoes, assorted breads veggies and a dessert. Salt pepper and anything I could possibly need. The last few days had been a living hell. This little act of kindness overwhelmed me. It meant the world in a tuff time.
So fun fact about the woman in the airplane video, she's wasn't up for a grammy, her singing group was. The way she says it on the plane, it sounds an awful lot like she's taking sole credit for the nomination because who honestly on that plane knew who she was. Her own fans called her out for her entitled behavior. Than she goes on to lie about Delta calling to personally apologize to her and that the flight leader had been reprimanded and that she hopes "he learns a valuable lesson on how to treat other people." Delta would later make a statement that they did not call her to apologize and the flight leader did not face an consequences for his actions.
I had to look up who she was. And yeah, I wouldn’t want to be on a flight if she was going to just keep singing. I agree with the comment that her ego seems to be too large to fit on that plane.
I had to look her up as well must not be as famous as her ego thinks she is. If I were on that flight I’d have yelled “NO! We don’t want to listen to you anymore and now I have a headache from your voice!” Half those people probably had headphones or earbuds in so they didn’t respond to her stupid question
She never did agree to be quiet. She just played her silly word games so she wouldn't get kicked off the plane. I wonder if she behaved herself for the rest of the flight? My niece sang on a plane once in 1976, but briefly and not loudly. Different situation though. She was 8 years old, flying from out of state to visit her grandparents (my parents). I was 15 at the time. She was flying as an unaccompanied minor and the flight attendants were so kind, one sat with her during takeoff. My niece mentioned that she couldn't wait to tell her grandparents that singer Charlie Pride is on the same plane! She saw him in 1st class as she boarded but pretended not to notice because she didn't want to bother him. The flight attendant got up when it was okay to, and walked to 1st class, came back and asked my niece if she would like to say hello to Mr. Pride! Of course! He was so nice, and when she told him "Kiss an Angel Good Morning" was her favorite song, he asked if she'd like to sing the chorus with him. Of course! 🎶 (today she's lead singer in a German rock band). The seat next to him was empty, so he asked the flight attendant if my niece could sit there for the rest of the flight and keep him company (only an hour). The funniest thing was when she walked off the plane, holding Charlie Pride's hand, and I'm standing there with my mom & dad with our jaws on the floor! My mom was a big fan so I was afraid she might faint, but no. She was the first one to speak and she said, "Well HELLO Charlie Pride!" That got us all laughing. What a sweet man and great talent. Even more handsome in person, too!
One of the funniest things I saw working retail was when my husband and I worked together (it was where we met). The store closed at 9pm, and he was getting ready to lock the doors. He turns them off, and I hear a “Oh hell no” come from the little foyer between the two entrance doors (one main entrance and then a small foyer with the entrance and exit doors to the front and side respectfully). Turns out, this lady we ALL knew of was just sauntering up to the door to come in. My husband turned and was like “what time is it?” It was 9:05pm. He proceeds to then lock the doors. The lady must have heard the click of the lock because he said she all of a sudden ran up to the door and started knocking, pointing and gesturing to unlock and open the door. My husband leans in and squints like he can’t hear her, and she bangs a little harder and starts yelling. Something about the ol’ “it won’t take long, I need only a few things” spiel. He leans in more, shakes his head, points to his wrist and walks away. Meanwhile, this woman is now SCREAMING to let her in and pounding on the door. My husband keeps eye contact while he closes and locks the other entrance door. Even my manager thought it was hilarious. For context: this woman was NOTORIOUS for coming in right as we were closing and staying 20-30 minutes past time. FOREVER the difficult customer. She was NOT some rando that my husband harassed. 😂
I can vividly picture this in my head and I'm snickering. A lotta my friends worked at a store with a similar layout and I could totes picture some of them doing this. I loved getting all the tea on annoying customers.
Okay but what a sad existence that woman lives, I mean who decides to be an infamous inconvenience to workers every time she comes over, go to a different store or something jeez...
Even if she was a rando, he didn't harass her. I get that he could have been more accommodating to a stranger and giving them the benefit of the doubt. But still, totally within his rights to lock up 5 minutes after closing time! ❤
My bf told me a story from long ago when he worked at Panera. This couple comes in with their like 10 year old boy and his friend, get food, and sit to eat in the dining area, the parents chit chatting at one table, and the kids at another table. My bf sees the second kid spill some food and start to clean it up, when the first kid stops him, looks at my bf cleaning a nearby table, and says WITHIN EARSHOT of his parents, "ew, don't clean that up, it's the workers' job to do it." The parents didn't say a damn thing, just kept chatting. My bf looked the snotty kid straight in the eyes and simply walked away. It's truly amazing how many average, middle class people come into fast food and other low-cost chain businesses and try to act like they're the richest people in the world. Like calm TF down, you're in a PANERA. You're not special.
technically, it is their job to clean up though, so long as it wasn't intentional, thy get paid to do it. THe fact the kid pointed it out though, I would have had a similar reaction, or perhaps collected it and left it on his tray for him to dispose of
@kyrie8385 Maybe, but here's the thing, as a buser, you don't have customers, you have a job, and that job is specifically to clean shit up and bus it all away. You might not like that job, but its what you signed up for. THat said, I am not belittling you, or saying I agree with these people, but the shit jobs are there for a reason, so you strive to get something where you don't have to serve, and until you get there, you eat shit . Before you go off on me not understanding, I buses and waited before, I have been on the shit end of it, often enough to know I hates everything about it. So I worked there until I found something else that got be out of that, I still serve in a way, just not in the food & beverage industry anymore.
@@marcilynn2943 Been there, done that, recognized that it is shit, and its part of the job description. I absolutely have empathy for servers and staff that give efforts, it's just I believe that you took the job knowing what it entails, eat it until you can get a more fulfilling job/career.
I’m the night manager at a restaurant, this happens ALL the time. They come in just before closing and sit there an hour past closing, ignoring all the tables pulled out, vacuums running, etc., until I finally have to say “I’m sorry but our staff is leaving for the night and I need to lock the doors and leave myself.” Always these wide eyes and fake smiles “Oh, I didn’t notice the time!” YES YOU DID!
OMFG!!!!! Am having PTSD flashbacks!! The poor dishwasher in back waiting for the last dishes to wash and can't leave because the shxtty customers come in last minute and stay past their times!! I feel sorry for closers!!
Ughhhhh I can’t even count how many times I’ve heard the phrase “Oh we didn’t realize you guys were closed.” Meanwhile, all the chairs are up, lights are turned back up all the way, music is off and all of the kitchen staff is gone (we have an open kitchen). People drive me absolutely crazy.
Oh that’s nothing. At my job, we can’t do cleaning until AFTER everyone has left. One time I couldn’t use the floor machine until about 9:30 (I was scheduled to get off at 10, and it takes an hour to clean the whole floor, put the machine back and break it down
@@Stephanie-cl4fu Have to. If you are “open until.” We tell them “the kitchen closes in ten minutes” but we still have to seat them, the restaurant is technically open. The point is it’s just obnoxious to go to any restaurant minutes before they close. And especially sit there another hour, last people there, vacuums running around your table, and not leave.
I worked retail for a few years, and I absolutely hated some customers. I could absolutely NEVER work as a server. I give major major respect to anyone who serves food to strangers. Ya'll are the REAL ESSENTIAL WORKERS, and I don't know how you do it!!!
Bad reviews happen because people think it means something, remember yelpers thinking they were the shit?? LOL... I would have auto-grat'd her group though. 15% guaranteed tip on 15 meals would make the entire experience a little less painful. The best places to work close their kitchen an hour-ish before the establishment itself closes. Then you don't have that crap happening at all
@@aubrey501yeah I actually think that’s the norm in Germany where I live. Same goes for drinks, the bar closes around 30 minutes before closing and after that it was shot’s only. At one time I had a couple order a bottle of rosé at the last call and I asked them if they would be able to finish it in 30 minutes. They didn’t. I gave them 15 minutes extra while I was cleaning up and when they seemed in no hurry to leave, I handed them paper cups and wished them a beautiful night 🤗 for the Americans: you are allowed to drink in public in Germany ( and from experience most of Europe) so they could have finished their bottle down by the river.
Meh. If I see a bad review like that I make a point of looking at other reviews they’ve left. If they have a “history”, it’s pretty safe to ignore the review and enjoy your meal.
I loved when a customer would say "I know the owner". My favorite part was when I'd turn to the owner ask him if he knew them. He'd peak his head out of the office and loudly say "nope." The mix between the look on their face and word salad attempting to "explain" was always hilarious.
That’s some top tier free entertainment right there. Also when people tell tales of someone claiming to know the owner, who have assumed the gender or other personal info of said owner, and have turned out to be incorrect.
The guy I knew once told me a similar story. He was working at a restaurant. One day a customer ordered food, ate it, but then said he's the "son of an owner" so he doesn't have to pay. Little did he know that his server was EXACTLY the son of the owner. Server just laughed and asked: "So which one of my brothers are you? Cause I surely don't recognize you". They laughed it off and the customer ended up paying. But the audacity of some people! He clearly tried to pull that trick before.
I bartend and get that a lot, my fav response: "omg me too, he's my boss!" Then pass them the payment terminal 😂 Unless the owner is standing with you and orders something FOR YOU, it's absolutely not up to me to give it for free ✌️
My mom actually made me and my siblings work some kind of service job when we were each around 18 (and out of high school). She wanted us to understand what it was like so that we would always be kind to anyone in a service job. I'm glad she thought that way. I'm a better person because of it
I used to work in a copy center and was assisting a woman having trouble with a color copier. She was beyond frustrated that her copies were coming out in black and white instead of color. I checked every setting, the paper, everything and couldn't figure out what was wrong. That was until I lifted the top of the copier and looked at the image she was trying to copy. It was a black and white photograph. I had to explain to her that putting a black and white photo on a color copier wouldn't make the image come out in color. I can't believe some people are THIS delusional. She was of course irate the entire time, screaming at me to fix it. oh my gawddd (She wasn't even old either, maybe in her early 40s)
I worked on a magazine and had to explain to a VP why we couldn't rotate the head of a celebrity so that they'd be looking at the other person in the shot (this was a 2D photo at a live event), and this was a decade before AI.
I once lost a “friend” when we took our kid’s for lunch at BP’s. Her kid was causing a scene and was throwing food on the floor. Before leaving I started picking up the food off the floor - she asked me why I would be picking up the fries and I said cause your kid threw them. She lost her shit and said that’s why they have waitress’s…. No, No - they are paid to take your order and bring it to you - not to pick up your jerk kids fries off the floor.
I have a toddler and unfortunately, occasionally he spills, dumps stuff etc. I always try to clean up the majority if I can. Even if it means wasting a ton of my wet wipes. The only time I didn't was when he spilled soup in a corner recently and I talked to staff and apologized. I'm also in Taiwan, not the US and it's a restaurant we frequent, so they know that wasn't the norm, thankfully. He is in the "do it by myself" phase of toddlerhood ..... -.-
@@MsMelissaAnn lol ! Perfectly acceptable from a toddler or special needs child ! I don’t miss the days when they went from “sippy cups” to drinking from a straw 😂 I can’t tell you how many times my twins tossed their drink in their own face or how many times I saved them from themselves ❤️ Gotta love the learning curve ! LOL
Good for you! You don't need trash like that in your life! There's a lot of people like that nowadays and you're better off without a so-called friend like that.
I am a carpenter and some of the things you hear out of engineers and architects mouths is just amazing. My favourite has always been, I just finished installing an entire schools worth of cabinets and the engineer came by to check it out and told me he didn’t like the look of the cabinet doors as they had brown spots on them. I looked at him completely dumbfounded and said this is the colour you chose and they are solid wood. He again told me he doesn’t like the brown and wants them the same colour, same wood and still solid but with no brown spots because “what are those brown spots anyway!”. I again looked at him like one of us was missing something and I was like “you mean the brown spots as in knots where the branches grew?” I still to this day don’t know how I’m making peanuts and them peeps are loaded 🤦🏻♀️
Apparently the “customer is always right” is meant to apply to their shopping habits. Stores should pay attention to popular items or brands because they are the “right choices” to sell. It has been twisted to heighten customer entitlement over the years.
@@RikrobatThat may be true but Everyone interprets things in their own way And a lot of customers will get upset if they think They are right and you are wrong !
I work in customer service. The customer is genuinely very rarely right. Like, it isnt often ive had a customer be correct. The customer is always wrong is a better statement
I've worked as a waitress for 15 years and there are thankfully incredibly kind people that outweigh the entitled ones, at least here in Scandinavia. Had an American tourist call the police on me once for taking insulin and she claimed I lied and took heroin. That was a fun shift 😂
I LOVE going to my local doughnut shop at 11am or so (they close at 1pm) and they almost always do a baker's dozen without extra charge--- because they didn't get enough business that day, aren't making more, and start offloading extras like crazy. Often they throw in a bag of doughnut holes and/or a sausage kolache or two because they know my husband and I like them. If they don't add stuff I'm fine, just happy they had enough traffic that day. Love those guys and gals.
I worked in a store where there was a woman who would come in regularly with her 5 children who would run wild, opening packages, throwing things on the floor and racing shopping carts around the store. One day I was stocking in a toy aisle and I could hear them in the next aisle. One of the kids asked the mom how much something cost. She said, “Go ask that fat woman in the next aisle.” When the kid came around and asked the price, I just loudly said, “I’m too fat to know those things.” And turned and walked away.
Says a lot about management there that she, and her crotch-goblins, weren't banned from the store - she, and them, must have been costing the shop thousands every year. NOTE, depending on their processes, $100 (retail value) of damaged product might need $500-1000 of sales revenue to cover that loss.
Closing time is the time that customers need to be out of the establishment. But some customers see it as “door closing” time; as long as they get inside before that time, they can stay as long as they want.
I do like the people who when told "Store closes in 3 minutes" they make a mad dash for the item they wanted and run to the register. Small store so the dashers can very much be out within 2 minutes. Those guys usually say "Appreciate you" as they quickly walk out the door. Why can't everyone be like those guys?
This! It’s one reason why I would always tell most of my customers that I start counting the draw in the 10 minutes I had left before closing so unless they were paying with a card and making a quick purchase I wasn’t taking them (I wasn’t being paid after the closing time so I refused to stay later then I had too)
@@alexiawhittle7730 I worked retail for a few years at the service desk and a customer kept shopping after being told we were closing so I went up to her and said our registers automatically closed down 10 minutes after closing. She believed me.
~Positive story~ I was at Kmart the other day and there was a really long line of people waiting to check out (it's self serve checkouts, so people are gonna take a while.) There was a mum standing behind me with her three young daughters, and when one of them complained about having to wait in the long line, the mum said: "I know it's frustrating having to wait in line, but I'm going to need you girls to put on your patience pants today, ok? These other people were here before us so we need to wait our turn." The girls sighed but said "ok, we can wait mum." Kudos to that mum for using that moment to teach her kids about patience and being kind to others.
@@rayray80234Kmarts are absolutely everywhere in Australia and New Zealand. I live in Australia and have 3 Kmarts within a 30 minute drive and at least 12 within 45min, which by Aussie standards isn’t that far 😂 I don’t live in the City though, all of those Kmarts are closer then the city 😅 I believe that between AU and NZ there’s something like over 300 stores and they made close to $AU10 billion revenue in 2021 (Its probably our biggest retailer not including the Supermarkets or Chemists ect in Australia, I’m not including them as then it’s not a like for like comparison) Target which I know is a pretty popular shop in the USA has just over 100 shops in AU and by comparison made a little less then $AU3 Billion in 2020. Big W which I’d say is our 2 biggest retailer has around 170 shops and made $AU5 billion last year. Kmart and Target are owned by the same parent group, Big W is a different group. You could say Kmart has a ‘cult like’ following, I am one of them 😂
Was at local Denny’s when this same thing happened. The waitress had been there for years and was great at here job. The new, young manager told a group of 12 (10 under 12) 5 minutes before closing, the manager told them YES, come on in. The Chefs had already cleaned the kitchen and the floors had been mopped. The manager told the Chef to fire up the grill and deep fried so this family could be served, the Chef said it was his anniversary and he already had plans, the manager told him to turn everything on or he’d be fired. The Chef, head waitress, buss boy and the lady that seats you all told the manager “good luck” and walked out. They said they wouldn’t be back so he’s on his own with the 3 part time servers and no cooks. Family left the nastiest feedback ever, to which the company stood by their employees and fired the manager and the rebutted the terrible feedback from the selfish family. To this day, all the ‘fired’ employees still work there. A follow up: This happened approx. 6 years ago, the team is still together today. I went down to have dinner and as usual, was treated great.
The lady saying she’s “doing what the lord is telling me to do” makes me LOL every time. She’s being prideful and boasting to a whole plane. I’m pretty sure God said not to do that. Lololol.
Why is it that the most obnoxious entitled people often claim to be "christian" to get away with behaving horribly? I hate that, because most Christians I know are kind generous folks. To all who celebrated The Epiphany (3 Kings Day) yesterday, "May the wisdom of the Magi guide you to your own light." 🧙♂🌟
Also in the whole video she DOES continue to sing because Our Good Lord Told Her To lmao not even joking and what makes it funnier is the fact that she continues to ask the other fliers if they want to hear it and NO ONE RESPONDED! She took their silence as a resounding yes and sang and got removed from the flight 😂😂
@@shannonlaforme8344 I knew it! The fact that she never answered "yes" or "no" was a clear sign that once they took off she would go right back to singing. She's a good singer, but I don't want to hear anyone loudly caterwauling on a plane! Not even if it's Pavarotti!🤨
For real, if i owned a restaurant i would have a sign that says "we are a professional establishment, and our rules are to be strictly followed. IF you decide to come in less than 30 mintes before closing, you *MIGHT* be seated. But after closing, we reserve the right to be as close to Dicks Last Resort as possible. There will also be a 20% gratuity added to your bill, which is non-negotiable. You've been warned." Complaining kid... my answer "turn to him and say "it looks like no one gives a fuck. So shut up." If you are over 10 years old, you should know what a dozen is
As someone who works for UberEats full-time doing deliveries, I am CONSTANTLY offered the chance to pick up rides. I have NEVER turned on the rides option bc I am TERRIFIED of untrustworthy people in my car. Nooooo thank you! Food never talks back, threatens my life, disrespects me, or makes me uncomfortable. 😂
I couldn't do that cuz I would of cancelled their lifetime subscription 😂....... Seriously.. not tolerating disrespectful ass people, now FOOD lol I love delivering food 😂😂😂😂😂😂😂
The fault of the first story is the manager for allowing this to happen in the first place. Had something like this happen to me on Christmas Eve, but thankfully my manager wasn’t taking that. So the food was packaged in to go containers and nearly escorted them out of the restaurant. Got a bad review afterwards and of course it was never mentioned that I had warned them we would be closing soon and confirmed with her husband that to go would be okay. AND of course, she never mentioned that it was CHRISTMAS EVE.
I've learned that negative reviews are actually a complete waste of time to even read. There's always something behind the negative that has nothing to do with service. I just recently read a rant post by one person trying to slam a small business. NOBODY was having it. Most comments were...."your attitude must have had something to do with it" her responses back were proof that she was actually the one you could tell causing the problems
Now, this video really makes me want to tell a story about my own manager, who I'm incredibly thankful for. One time a customer started flirting with me and ended up touching me inappropriately, and my manager, a very petite Chilean woman, grabbed this grown man by the tie, hit him and screamed at him for almost five minutes before she let him go. Then she had someone else cover my shift and made sure I was okay over a cup of coffee. She fights tooth and nail for the wellbeing of her employers. This includes but is not limited to: fair pay, no overtime unless you're being heavily compensated, and a healthy work environment.
We taught our sons that while they’re the most important people in OUR world, they are NOT the most important people in THE world!! Such an important lesson.
I was 18 and working a steel plant that my stepfather works at. I met the owner one day and he pulled up in a rust bucket with a bagged lunch. He asked if I met his grandson. He was summer student and working as the janitor. He told me that all his family members start there and he said I was lucky that I got a job above him. I told him that I wasn't above anyone. He said that was the lesson he wanted to teach his kids and grandkids. I didn't know he was the owner until after he left and one of guys told me. I got called to the office the next day, the plant manager said that the owner was so impressed with me that he wanted me to be the managers assist with a 50% pay increase. For the rest of the summer, I got to work in the ac office instead of on the floor. At the end of summer, he gave me a scholarship. I learned a great lesson that year! Stay humble!
@@seeya205 yep. Our almost 17 year old is starting at the bottom as a helper at the electrical contractor company his dad’s a supervisor at. Learning at every level builds character 💕
Former Country Taxi driver from Australia here. The amount of times I've had people refuse to sit in the back seat is phenomenal. I had a "no front seat policy" for me personally after I'd had one drunk woman throw herself across me to hurl abuse at someone on the sidewalk just by my window, mid-drive. I nearly crashed the vehicle. I've also had people try to feel me up while I'm mid-drive. People are abusive when they don't get what they want sometimes. I only lasted three years in the industry before I had to quit.
As a school kid I had a Saturday job as a checkout assistant at a supermarket. I agree with Charlotte everyone should do a job like this at least once in their life
Thankfully I had a manager that was really on board with his crew (shocking I know!) we once were 10 minutes from closing and I saw a group coming from a party or something, it was around 20-25 people. I see this rush to the manager and tell him, the man literally bolts from his office, checks outside and sees they are still talking and getting people out. He locks the door and walks away, 5 minutes later we hear banging on the door and asking us if we are open, the manager shrugs and says "No, we are closed" of course someone says "It's still 5 minutes till closing" he looks at them and tells them "The fryers are off, half of the grill is off and the flat top is clean, so unless you are ordering just salad we cannot cook for you tonight" Of course we got a bad review (as always) but that manager was the hero that day. I quit a month after they fired him because the other manager did the exact same thing in this video.
What how pathetic. Should've made a TikTok or went to the news or something. My bfs boss is the same, it could be 2 mins till closing and 10 people and he'll still he like "come on in". Hes so money hungry. My bf got a spider bite and kept working for 2 days and if he wouldn't have gone to the doctor for another day, he could've had his foot amputated. He was supposed to get a week off for Christmas, SURPRISE SURPRISE he got 1 day off AND THEYRE OFF ALL MONDAYS SO IT WASNT EVEN TECHNICALLY A DAY OFF!!! He got another foot injury and his boss is still not giving him time to heal. Hes been limping nearly a year. But yet if grease flies and hits his face, the boss, he'll scream like he's dying, his mom comes in a lot and he starts screaming "MOMMY MOMMY HELP ME" like really??
When I was working in sales, at some times, I was alone all day. So I was forced to close between 1 and 2 pm, to eat. It was advertised on the doors and the shopwindow several weeks before ! A family comes in, like 20 minutes before closing. I let them in, because they knew what they wanted and promised me (because they saw that I was gonna close) that they would be gone at 1pm. I helped them, and around 12h55 I went and half closed the iron curtain that closes the doors, to show people that we were gonna close. Telling them with a smile that they could keep looking, that it was just so noone else comes in. They say no probelm, with a smile, and I keep taking to the register the clothes they were gonna buy. And then the dad screeeeeams : WHAT THE HELL ARE YOU DOING ! I turn, because I was talking to his wife. A women was half bent to go under the iron curtain and come in, to shop. XDDDDD I told her : I'm sorry, we're about to close. The curtain is down for that purpose. And then she yells at me : their is people here, so you're not closed !!! I was about to answer, but the dad of the family didn't like her response apparently : And he says "you are ridiculous !! You were practically crawling to get in !!! At what point did you not get it was closing ? Or better, why did you get in anyway ???? Get out !" She got out, and the family too, at 1.01 pm. And I sold a lot to them, AND I had a good laugh ! The dad and the way he told her to go... Priceless ! XD
As a customer I will call out another customer quite firmly if they are being ridiculous or abusive. I can't stand to see someone belittle a person in the service industry. They are in a career that serves, they are not your servant.
When that manager told the group of 15 they could serve them, I, as the server, would tell her I have an appointment at 4:15 and must leave so she would have had to go thru all of that.
Don’t know if that would have worked. Like when I waited tables if You work whatever to close it didn’t mean you got off work when operating hours were done. You still had prep and such. Like if place closed at 10pm working until close did not mean you got off at 10pm. We have a Starbucks in a Safeway near us and they are suppose to be open until 8pm, however they will not sever you after 730 because they think operational hours are the same as their working hours. Now I just don’t go there after 7pm anymore. No need to review or complain just adjust.
I am a store manager for Karen's favorite dollàr store. Ironically, I was telling one of my teenage employees a story just like the first one in this video tonight while we were closing. We close at 10 pm. One night we had two people come in at 9:50 and grab a cart. I kindly told them we were closing in ten minutes and let me know if they needed help with anything. They laughed and said we just need a couple things. At 10:05 they finally came to the register after several reminders that we were closing. The woman was laughing that she always comes in so late. We ring her up and the total of her full cart of random stuff was well over $100. She says oh, I only brought $100 in with me. So I then have to void half the order. By this time it is nearly 10:15. As we are voiding things the woman tells me that she is the one coming in the next morning to interview with me for a job!!!!. After they finally leave at 10:25 pm I rush through paperwork to get the 17 year old I had working that night out so she could get home for school the next day. No, the woman did not get the job. The audacity of some people!!!!!!!!
lol! What a completely clueless person that thought she could treat people like that at a store she wanted a job. I would have told her that night don’t bother. Love to hear how it actually went when she had the audacity to show her face!
That's barely a half-step less stupid than the guy who applied for a job, I think it was at a convenience store, and then did an armed robbery there that night - he was easily recognised and, as they had his application on file, the Police just went straight to his house.
Me thinks you mean DG?? 🧐. If so, same experience, only I wasn't a manager, just a Key holder with MOD status when Mgr wasn't there and I was closing (I don't like to brag but I was a damn good employee that was quick with EVERYTHING, including closing, cleanup, Recovery, Deposit, the works!!) I took liberties in how interactions with customers went, depending on how they approached, and treated me and my fellow coworkers, simply bc I was very much informed on our policy handbook and what could and should and not be done.... Customers who pulled the crap to show up late had a very clear Verbal upon entering, by Me, as I would typically run register (it was just easier this way and prevented alot of unnecessary interruptions during tasks). I started call out at about 9:40pm, and would bump the time up for closing at about 10 minutes. So if you came into my store and it was 9:40pm, you were informed we would be closing in 10minutes. At the 10 minute mark, I would have a coworker walk the aisles and announce we were in the process of closing and all customers must make their way to the front for final purchases. The moment the clock hit 9:55, I would manually turn auto doors Off and had myself or another employee escort the customers inside, to the door. No number of people pulling up or knocks on the door or threats would have me change my mind on permitting customers through those doors once I had turned them off. 🤷🏻♀️ DG policy had us closing at 10pm, with a 15 minute window to count down, make deposit, tidy up, set alarm and walk out, so best believe we were ALWAYS out by that time frame. I found it very easy to use the Policy Handbook to back my decisions. I was never reprimanded, nor fired. Sorry but the customer is NOT always right, and I made damn sure they knew it. 🤷🏻♀️
@@LoveK1 Thank you for that!! Honestly, I was offered the position multiple times by different Store and District Managers, and although I would have truly loved to be able to manage, I would not have been allowed to run the store the way I deemed appropriate, that, and I strongly disagreed with Corporates tendencies to "flag" you if you went over time, even if it was at another location, encouraged by District to "help" other locations. In turn, Corporate would have the DMs force the SMs to take away hours by extending lunches, or having you come in late or leave early. I personally would have encouraged and compensated each employee for their additional hard work, as it they should be!!.... It was Corporate that wouldn't allow for it so I found just being a Key Holder and learning their Policy Handbook served me just as well. I had quite a few managerial duties I could complete , however I never had to deal with District or Regional or even corporate breathing down my neck.... It sucked but DG (for this instance) very much was an "everyone for themselves" type work environment, where they expect brand new employees to know damn near everything, and the moment you didn't, you were considered expendable and fired bc you were to blame for not knowing all your duties, instead of the manager holding themselves and THEIR superiors and so on, accountable for employees and stores being unable to meet Corporate standards.... And quite frankly, they don't pay enough for that kind of headache.... 🫤😕
I’ve been a hostess and I love when people cancel because I wouldn’t let them inconvenience us. It actually makes my night a lot easier. Now I can reserve a seat for someone more grateful ❤
@@cw7147 The best variation on that is when you KNOW anywhere else that has any sort of a reasonable reputation, let alone a good one, is going to be booked out days, weeks, or even months ahead - so, good luck with that "somewhere ELSE" if you don't want it to be a fast-food joint 👍😎😈
No she was a rude person as well to the server, with an attitude that frankly does not surprise me considering they came in 15-20 minutes before closing with a large group. Entitled is what that is.@@Christopher2211-t5o
I worked big box retail and one holiday season, my coworker did the closing announcements and said, 'Attention (store name) shoppers. It's now 12:30 AM and we closed at midnight, and have been CLOSED, C-L-O-S-E-D, for thirty mins. We will reopen in four hours, so feel free to hop across the street to continue your holiday shopping, and we'll be happy to hold your order if you still need to shop.' I died in hysterics, and yes, he got a lecture the next day. He only did it because three women slid into the door right as we were locking them and made a smart-ass comment 'Well, now I'm in here and you can't throw me out'. Try us. Bet. ^-^ We let the city cops escort their asses out and trespassed them for a month. They were Air Force wives using hubby's rank like currency, and the poor husbands were so embarrassed. Another time, another fellow coworker (the same department did all the announcements) did the closing spiel, and she forgot to hang up the phone and we heard, clear as day 'Don't these damned people know we've been closed for twenty and we want to go home? We all worked a 12-hour shift. We're tired, hungry, and just want to get off our feet. F*k!' I went flying around the corner (I was in drapery at the time), screaming ''GINA! GINA! PHONE! SPEAKER! ON!' and you heard 'HOLY SH*!' and she slammed the phone down to cut off the speaker. Still my favorite memory of her.
Fun fact if you need it in the future....if you get any military wives throwing around rank...get them to give you their names along with their rank.....then call up the local military base, I can guarantee you they would love to know about it.....they don't like people making the military look bad, and they will have consequences for it.
Tell them "dependa" isn't a rank. And no, you don't know or care who their husband is b/c you're a civilian. I guarantee you they'll see red 😄 I'm AD Air Force & have respect for everything spouses have to deal with, but no respect for dependas. You can contact their husbands' command/leadership, but no guarantee they'll care or do anything about it
I haven’t worked at the store I’m about to talk about, but it’s the kind of thing I would love about it. For the last hour the store is open, they have the usual “we will be closing in [x] minutes” type thing, but then also mention that yes, the registers will become non-functioning at exactly that time as well.
The fact you actually had to call the cops to get the out is shameful. I once turned the lights out on a couple who pulled that stunt. haha! I got a lecture but it was so worth it.
She can sing at a whisper level, if I'm sitting near her with one of my migraine episodes I'll throw up on her and then I'd be the bad one so no, she shuts up. We complain about babies, we complain about everyone.@@okinsunshine
@@sarandipity25 As a costumer, if I wanted a concert I would have been at the concert instead of being on a plane. That lady was a certified narcissist, way more self importance than any individual deserves. 😂😂😂
I don't understand how people can be so cruel to their waiters, staff at the supermarket and so on!! I was at a restaurant the other day and when we were done eating we stacked our plates so the waiter could easily take them away. He was so happy and grateful for such a simple gesture, and it felt so great! Be nice to people, people.....
I agree 100% with Charlotte about how every adult should have to work in retail or serving. I have told people this for years. My husband, kids and I all worked restaurants. We generally tip 30%. Be kind to service people. 99.9% of employees are trying their best.
If we’re doing that, maybe we should include a requirement to work in healthcare, law enforcement/military, and manual labor. Experience in these areas would serve to curb the entitlement that seems to be rampant these days.
I've worked in customer service in 1 form or another since I was 16. I also raised 4 kids while doing so. They are very grateful and polite in public and I think watching me and hearing my horror stories has a lot to do with that.
It should be like a national service type situation 😂 I know someone mentioned making people work as nurses/military etc but I honestly think working as a server would beat out the entitlement in most people because most people (not all, I know!) Treat nurses/doctors/pilots etc with some respect. Most people look down their noses at servers as if they wouldn't dream of working as one. Speaking from years of personal, hellish experience. A lot of people think servers are below them because you don't need any education to serve. Like the first guy said, servers are 'the help'. A couple of years working 12 hours with 30 mins break max as a server 6 days a week will crush the entitlement out of anyone. I'm always so kind, respectful and helpful to my servers. I clean up after myself as much as possible! People I eat with (who haven't been servers) often ask me why I do it since 'that's what they're paid for for' 😳 I do it because I want to help them out as much as possible, knowing how back breaking the work is. Also, some days you spend your whole shift without one table treating you respectfully. The smallest act of kindness keeps you going! Respect to all servers out there! ❤
I work in a building that contains local government offices, all of which close at 5pm, when the doors are locked. One day, a Karen came to the door after 5 insisting on being allowed in. After being politely told several times that the offices are closed, she proceeded to have a full-on screaming meltdown and kept banging on the windows with both fists. We just stood there watching her because it wasn't safe to walk out. She was removed by deputies and accommodated in a different government building that is staffed 24/7. 🚨
Oh my goodness. I have been there. I used to work in both a DSHS and Employment Security office. Individuals who tried to walk in at 5pm or 2 minutes after issuing EBT cards. They would have in office and outside of the office temper tantrums. Luckily these individuals were few and far between and most of our customers were more dignified.
If my children misbehave in public they don’t get a trip or treat next time. They know this and behave accordingly. 😊 I refuse to be one of ‘those’ parents.
My supervisor always loves when I use my fake “I do really care what you are saying” voice. Especially when I hang up and say what I really wanted to say.
I work at a fabric store where some bolts come with a different-than-standard amount of fabric on them, shown as a decimal on an orange sticker. People ask if that's the price, which is fair, (even though they only ask when the sticker is less than the listed price) but I have to use my customer service voice to point out that the price has the dollar sign in front of it.
In high school, on a field trip, I remember one of the girls on the bus with me had a beautiful voice and let us all know by singing LOUDLY with her walkman (yes, I'm old). I remember enjoying it at first and thinking, "Man, that girl's voice is gorgeous!" But by the time we were half a song in, I remember thinking,"I didn't ask for this and I just wish she'd shut up" Even with a beautiful voice, if you're not asked to sing, don't sing. We don't want to hear it.
I’ve worked in retail and hospitality and every job had rude people except for one…..I was a waitress in a cat cafe and everyone was amazing! The staff, the customers were always so happy and friendly. There’s your answer, fill the shops and restaurants with animals 😊
I work in mcdonalds and I used to have this Karen customer. Every time she would come through and shout down the mic as soon as she got to it (despite being told not to do that) and her coffee is always "cold" despite just coming out the machine. So one day she comes round and shouts down the mic like usual so I take her order and payment and as I'm taking another order, she starts clicking her fingers at me to get my attention so I signal "1 minute" to her and finish taking the order before turning back to her and she goes "I want a hot chocolate" no manners or anything so I tell her "next time you need to order at the mic" and she goes "well I forgot" so I just shake my head and wait for her to pay. As I'm taking the payment she goes "you don't like me do you?" And I just say "no" and she replies like a child "well I don't like your face" (bare in mind that this is a middle aged woman) and as she drives down, she calls me a twat. She then tells the manager what I said and the manager goes "well why did you ask her that if you didn't want the answer."
@@nerd1949it is! I worked as a server. One night, some guy kept whistling for me. I immediately told my supervisor that I am not a dog and would not respond to whistling. She understood and talked to the customer…who actually apologized and left me a decent tip! Sometimes, other people are willing to learn if you respect yourself and hold your ground.
First story... We had a saying just before closing. "I'm sorry, but the kitchen is closed." It was the perfect saying when my teenagers came back into the kitchen in the evening after I had done all the chores they should have done and cleaned the kitchen, to tell them that the kitchen was closed and there was nothing for them to eat now. I actually use that with my grandchildren now.
I worked in the food industry for 9 years. Anytime someone showed up that close to closing time and they didn't immediately apologize/leave when we told them that we were closing soon they were ALWAYS horrible to deal with. It was not worth the money from the sale to deal with those people. And I know darn well that it wasn't worth the overtime we were paid for staying to deal with it. That's why my boss implemented a rule that we cut off orders 15 minutes before closing.
I worked retail and same rules apply. Shoppers who came in at like 8:45 were either looking for something specific and knew where it was, or kept us open until at least half an hour after close.
The laundramat I worked at closed at 9pm. Sunday evening, its ten minutes to close and a HUGE family come in the door dragging yard sized trash bags of dirty clothes plus five hampers overflowing with dirty clothes!! I had laundry to wash for morning pick up, machines to clean, garbage to take out, the entire bldg to vacuum, two bathrooms to clean, dry cleaning to sort, dryer vents to clean (40 wash, 40 dryers) and paper work. They needed change. They brought food and made a mess. Put finger prints on all the vending machines. Broke remote to the tv. Children ran around screaming the whole time. Did not leave until 11pm! I was also pregnant with a high risk baby. I quit that week.
I can truly feel for the first guy. Years back when I was working at a restaurant we had a similar problem. A sizable party came in about a half hour before closing which was bad enough in and of itself. Yet our spineless manager opened the doors back up 15 minutes after we closed for a couple late joiners. I had already put away much of out supplies and had began clean-up so a few appliances were already shut off and at least partially cleaned. Then he had the gall to tell me to fire everything back up for these people (who apparently can't tell time) , so I said "No thanks maybe you would like to do it instead." and walked out. I was young and still lived at home so could get by with this behavior, plus restaurant jobs were and are a dime a dozen so finding another one was not too troublesome.
I have had people come up to my place of work 15 minutes after closing as I’m locking the door saying “what do you mean you’re closed?” “I mean the tills are shut down, the money in the safe and the alarm is set, I have my bag and am going home” the look of shock on people’s faces.
That triggered me from my waiter days in the 80s - oh! the stories...and this is partly why I hate people. And I was called "boy" once by a customer and mostly ignored their table.
That first story. We've had people come in do that...10-20 people last minute. Manager told them we close in 15mins the only thing they could order was non-alcoholic beverages. We close at midnight & have signs throughout the restaurant that say "No kitchen ordrs after 11:30pm. No bar bar orders after 11:45pm"
I don't know if it's the same in other countries, but in Brazil the kitchen of restaurants and bars "close" 1 hour to 30min prior to official closing time. That means that you can't order any food close to closing time, only drinks and even then, the waiter/manager go to your table, with your tab, when it's closing time for you to pay. Sure, you can take your time to finish your drink, but they all keep staring at you and os considered extremely rude to keep the restaurant/bar staff waiting.
10:47 This is during COVID. Uber made a rule for safety that NOBODY at all gets the front seat. Before then it was totally OK to take the front seat of an Uber
When I worked in retail, I was an admin at 19. So I dealt with a lot of crazy, entitled people. We had a cashier who let a lady return hundreds of dollars of merchandise, but when the prices didn't seem to make sense, I took a look and noticed it was mostly brands that we didn't sell in the store. I found she attached our tags to other clothes, she probably bought a tagging gun online or something. The next time she tried it, I personally refused her return. She said "It doesn't matter if you have the brand, they still have the tags so I CAN MAKE A RETURN! YOU HAVE TO RETURN IT! WHERE IS YOUR MANAGER!!!" So I called in my store manager, the mom of twins, and told her the situation and why she had to come down to the store immediately. She only lived five minutes away, or we would have just called the police. I won't post her whole rant, but we did not complete that return or see that customer again. In addition to the company report, I called all of the stores in our entire state to warn them about this crazy woman, so she'll have to find another company to scam.
We had one at Sears and she would return everything she ever owned. She would come in dress like the Queen of England and buy all kinds of expensive comforters and stuff but you always knew it was going to come back. I didn't put up with her bull crap and one day when I was in another store she ran to me with her cart so the next time she came in I reported it to security and found out they had a big file on her. She had also run a scam where she had flooring put down at her house and apparently dropped cans on it on purpose to try to get them to replace the floor or to give it to for free. Her daughter was as big a nightmare as she was.
@@s.b.sieber2007 yet again at Sears and this was back in the early nineties, a woman was going through her mother's closet and found unopened sheets from 1972. A very Brady return.
My husband and I were out to dinner and thought the close time was an hour later than it was. No one said anything. We sat down, ordered, and were halfway through when we suddenly noticed we were alone. I mentioned it to our waitress because I thought they closed at 10, not 9, that they’d emptied out early by 9:10. I was fn mortified when she said they closed at 9. We just asked for boxes, tipped extra on top of a normal tip, and gtfo there as fast as humanly possible. We felt so bad. Hopefully they will forgive us when they realized we honestly thought there was another hour left until close. If they told us they were closing soon we just would have said oh well and gone elsewhere. Poor staff.
It's quite possible they didn't mind. As someone who worked at restaurants, front and back, I can tell you there are lulling days where you're kinda happy to see someone at the end of the day, or maybe it's cold out and you don't feel like getting on a bus yet, or you're counting your till, or whatever. As long as the kitchen is open and the staff are willing, that's all that matters. :) They would've said something otherwise. But a nice tip really helps anyone's day!
@@rorytriscuit my husband used to work in kitchens. We have a lot of empathy for the men and women busting their butts behind the scenes of us getting meals. He used to HATE it when someone would come in and they’d make the restart the grill. We felt so bad getting out of there lol
Me and my siblings did that once. I think it was more that it was just around Daylight Savings, and our clocks were screwed up, so we thought it was earlier than it was, but we all cringed when we realized how late it was. And we tried to make sure that we didn’t leave a big mess
In many places in Europe, the waiters tell the guests that the kitchen is closed, as the kitchen staff already started cleaning (that would usually be around 30 minutes before closing), if the guests arrive right before the closing time.
As for the "Bakers' Dozen", I've always read that it comes from England where in the middle ages the bakers would sell you a dozen but put in a 13th one to fool the devil so he couldn't poison the food, lol.😊
Decades ago I worked a 2nd job as a server at a jazz super club. 10 minutes before closing we had around 16 people come in to eat. My boss had dollar signs dancing around his head, told us to seat them. Had the cook punch back in and told me to serve them. Shortened version, they ordered drinks and appetizers, tipped me well and the cook got an extra 2 hours pay. However they spent far less than my manager expected. I think he was envisioning over a thousand dollars and they spent maybe $300-$400. The customers, the cook and I were happy but not the manager. 😁
Yeah, managers only ever see the dollar signs. My brother is a chef, and he told the owner of a restaurant he was working at, that he should keep it closed on certain holidays, because hardly any guests would show up. Guess who had to pay the whole crew for the entire holiday (read bonus pay, because it was a holiday) for maybe 4 guests that showed up the entire day.
I used to work at an ice cream shop in the mall. We close when the mall closes, 9pm. We have our lights off, signs put away, and gate down. 2 people show up asking if we're already closed. I jokingly said no (my bad). The girl asked if she could go ahead and get an ice cream bar, to which i said, "Ma'am we're actually closed since it's 9pm." She. Was. Pissssed. I apologized and explained that i was joking and thought it was more than obvious that we were closed given the security gate being down. Her, not understanding how security gates work, ask if i can slide the ice cream through the gate. "If i do that, there'll be ice cream and toppings on the gate, and again, we're closed." This answer she does not like, so she storms off and comes back with a security guard (meanwhile, the other person is just sheepishly standing by). She explains that I'm not helping her get her ice cream bar. And this security guard, looks at his watch and looks directly at the lady (this is where we prepared ourselves for the Dolby sound test) and screams "ITS 915PM AND THE MALL IS CLOSED, DO YOU NEED ANY OTHER WORDS TO EXPLAIN THAT THE MALL IS CLOSED?" This lady made the squiggly emoji face, dropped her head and let out a very soft."No, that's fine, " and walked off with her friend. The security guard apologized to us for raising his voice, but we were glad he did. The very next day, we saw him on duty and offered him a free bar. There's nothing like seeing a buff guy enjoying an ice cream bar (dipped in chocolate, rolled in Oreo, and peanuts).
But was there no other way to phrase his first request? Mind you, I liked nothing that came out of her mouth, but his immediate charge at her was so nasty! Just for a social error made out of excitement and exuberance and having no loved one to share it with when she heard... Of course she needed to shut up, but he started by coming at her crazy mean and I recognize how that always brings out the sass in me.
@@heidikickhouse- i've heard of this story before. she was asked multiple times to stop and she would then start again when the flight attendants walked away
The uber incident, I'm Australian, we ride in the front seat of taxis (and consequently ubers) as riding in the back is seen as looking down on the driver, so most people default to getting in the front. Even still, I've been asked by an uber driver to sit in the back, it made me feel uncomfortable AF, but you know what I did? I respected their request and got in the back as they asked and kept my damned mouth shut.
@@Outriley there was another comment (also Australian I think) who stated that a drunk passenger in the front seat threw up on him or something. Where I live no official taxi company will take you on if you're too drunk or sick. We had that problem once with a friend who was sick after eating out and too scared to take public transport home, because she feared that all the smells on the subway would make her throw up. We even got her a plastic bag just in case, but all the taxi drivers said no after taking one look at her pale sweaty face. :/
@kbye452 if the bad passenger is in the back seats, it seems like it is easier to get away if the passenger becomes violent. Also, it is harder for the passenger to mess with the controls. The seats act (a little) like a barrier between driver and passenger
customers are so dumb. i worked in a restaurant and this lady tells me “give me the chicken plate” and i’m like… “we have like 7 options with chicken, which one do you want?” to which she yells “CHICKEN! CHIIIICKEN!” which definitely answered my question
The women singing on the flight, when she asked the other passengers “what do you think”, I would of been like “I think you should listen to directions given by the man in charge so we aren’t delayed” 😂
Seriously! Flying isn't a quorum. You listen and obey the flight staff who are doing their damned best to keep everyone safe as they defy gravity in a pressurized metal tube with wings
No it’s not. It’s positively terrifying and apocalyptic. Being banned from using the ride share app should have been the end of it. The consequence should match the action. Cancel culture is good for no one.
Tbh it fit perfectly, it's clear this guy is not a decent person and that likely effects multiple areas of his life, including his employees. @pineapplegirl8078
The unknown singer who's apparently a grammy nominee...God did not tell you to be proud, boastful and prideful, HE says to meek and humble. She really should be embarrassed that she made that announcement and then proceeded to give a concert on the plane and then be sarcastic to the airline employee. I had second hand embarrassment for her. Things like that really turn me off to that person. She shouldn't be allowed on a plane because her head is already too far up in the clouds as it is. LOL
I had the worst customer of my life so far earlier this week! That’s in 12 years of working in the service industry. He’s trying to get me fired, too. He took video of me denying him service, told corporate there was no reason. The actual reason was that when he tried to order his coffee, he was asked to hold on a moment while the cashier finished helping another customer. His response was repeatedly screaming his order at the cashier. When another employee came over and told him we’d be with him in a moment, he started cussing. He was being so aggressive that both of them went to the back. I stepped in, because while I did think he was about to get violent, I’ve also worked as a bouncer at a club before, and maybe act slightly recklessly according to my therapist. I’m not a fighter at all, and I’m only 5’4” and 120 pounds, but I know how to act confident. I told him why we were denying him service. He pulled out his phone to film me, and kept saying that I was denying him service for no reason. I kept calmly explaining that he was lying and telling him what actually happened. He kept calling me a liar. He then said that I was refusing to give him my name, even though I gave him my name. I told him to get out, firmly, but not screaming. After like ten times, he finally left. He sent the chopped up video to corporate, though, trying to make it look like we randomly decided not to serve him. I am still shocked that he didn’t hit me. My knees were shaking.
Second update- a month after getting fired, I found a new job at an ice cream shop, and I already got promoted to assistant manager! When one door closes, another opens.
When I was a manager at a pizza place, we were packed after a parade. People were shoulder to shoulder, with more people waiting outside, everyone was really cool except this one woman who kept asking how long her order would take. We had about 20 orders ahead of her, plus people waiting for slices, so after the 5th or 6th time explaining it to her, I pretended I couldn't hear her and asked her to follow me outside so I could hear her. As soon as she walked out, I turned around, walked back in, closed the door and locked it. The other customers thought it was hilarious. I did eventually unlock the door, once I knew she got the hint to wait outside, and when her order was ready, I took it to her. It's crazy that she was the only problem we had that day, but thankfully everyone else had enough common sense to understand that a lobby full of people meant things were going to take a bit longer than usual.
Did Ms. Bobbi Storm's announcement sound like SHE was nominated as a solo artist? "I was nominated for two Grammys, look at me, I WILL sing for you and you must listen". The group she occassionally sings with was nominated, not her. It's sad to see someone with so little self-awareness.
I always say that everyone, upon turning 18, must work a minimum of one year in retail and/or hospitality. Also, no quitting after a week because it's "too hard"; you must stay at the same job for a minimum of 6 months. I really think this would fix the entitlement and rudeness of people, especially towards those in the service industry.
I think you should get out on probation/early graduation if you've proven you get it. I managed to stick it out at a call centre job for the 6 months I promised myself I would for the job history (my first job) and literally immediately had a break-down. Make me work a full year of it and someone is ending up in the hospital. Probably, but not definitely, me.
Oof, I legitimately had a similar situation last night, with the first story. Table of 5 girls, 2 tables of 2, and a few Togo orders. Mind you, we didn't have many customers, ALL DAY LONG, looking at 15 tickets including doordash. This was all 30 MINUTES before we closed. I'll focus on the girls' table here: These girls had made a reservation for this time slot, and we were happy to accommodate due the slow nature of the day, but they were LATE to show up! Red flags abound! 5 top, and EVERY item they got had several changes that were very nonstandard. For example, a girl made up her own dish that literally MATCHED one of our items on the menu! They took a solid 20 minutes to debate orders with the server, bless his heart. And so, after about 10 mins of rapid fire interpretation and execution of the most butchered order I have ever seen in my 3 years, these girls spend 30 mins picking at their food and talking, they leave. I watched as the server AND the bus girl take 15 minutes to clean all the food off their plates, which looked like they maybe had 3-5 bites off any of their food. They didn't even tip to finish it off. Now mind you, this was happening in tandem with 2 other tables that were fairly reasonable, and a Karen takeout order that was neatly packed up for her, starts to pull every item out for inspection, going so far as to pull a soup out and TASTE it, claiming the soup, made that morning, was STALE. Y'all, never have I seen such an... Obnoxious night in my life. If you are reading this comment to the end, thank you for allowing me to vent this to you, this was rather cathartic for me.
People who work in customer service need a support group. It'll be like, "Hi, my name is so and so, and I had 2 Karen's today. I wanted to just slap sense into them, but I know you can't slap sense into people."
I will forever be grateful for the man who came to the restaurant I worked at, and gave us a heads up of 50 people coming in an hour. (Coming from a kids football match. 25/25 kids/adults roughly). We were able to prep a side room and designate 2 servers for it with plenty of time.
"A lot of people need to work in either the retail or restaurant industry. Anyone who has knows you don't show up twenty minutes before closing with a table of fifteen and you certainly can't expect it to go well." Amen. Preach it sistah! ~former fast food industry worker
Meanwhile here in Germany that group of 15 would've been flat out told no. People don't realize there's a whole process to closing a restaurant. I work at a bar and as soon as we're done serving, we're done serving. No exceptions made.
My husband used to work as a combo dishwasher/bus boy/prep cook, and I can’t tell you how many times they had trouble getting customers to leave after closing. One other upset girlfriend and I used to sit and wrap silverware because we’d get tired of waiting for our guys to come out. One time the manager came over and asked me to vacuum around the table of rude customers that wouldn’t leave (2 and a half HOURS after closing). It worked. He couldn’t get in trouble because a “customer” did the vacuuming, and my husband got to go home shortly after their mess (HORRIBLE mess) was cleaned up.
I had a mum SCREAM at me down the phone the other day because we had sent her child's photo home and "someone had scribbled over it", and I had to explain to her, at almost 40 years old, that this was a watermark. She had no idea what that was.
I had a mother call my boss because I gave her son a failing grade on an anatomy exam, which was going to flunk him out of the class. I (used to) teach adults. To be paramedics. Yes ma’am, he needs to pass the anatomy exam to pass the class.
One of the greatest joys in life is being so at the end of your rope at a job that you always have one foot out the door. You start setting audacious boundaries like, “No Mr./Ms. Boss, I will not be staying late. I told you at the start how late I could stay. Would you like me to come back in for the next shift, or will I need to be looking elsewhere for employment.”
That first one? Yeah, NEVER agree to sit someone that close to closing time, because you know they aren't going to be worth the money. That manager is probably the worst out of all of them for doing that.
However, he commited a big mistake: he didn't inmediately explained his motivation (security because he has suffered an crime before). Why does he expect people to know something that he hasn't explained before? If he doesn't correcly explain situation, is natural for people to think he is being an asshole.
@@enibeni2071now listen closely: 👏nooooo👏. He most certainly didn't make a mistake. It is his car. It is his prerogative. You don't deserve, nor are you entitled to, an explanation as to why someone has a boundary, especially not just because you don't like the boundary. He has the right to do whatever he wants with his car and for his own safety, and he doesn't have to say shit to make you feel better about it. He is providing YOU a service, not the other way around. People not respecting no are assholes, not the people themselves setting a boundary.
OMG, if I walked into a restaurant and learned that they were about to close I would say, “Oh, I’m sorry, goodnight.” And I would go elsewhere. WTF??!!!
literally got hit with the "I've been doing this for 15 years" by a customer today at work. He ordered a one pump mocha latte- mocha and latte are two different drinks but made about the same way. espresso shots and steamed milk is a latte, add mocha syrup and whip cream and boom you have a mocha. People say mocha latte all the time and they just want a mocha but get confused by the terms, so I just rang up a mocha with only one pump and went about my business. He brought the drink back and was pissed because it had whip, told me I rung it up wrong and he told me to do it a certain way and people always get it wrong. When I realized what happened I tried to explain - well I rang it up this way because of how you said it but if you order it by saying a one pump mocha with no whip you'll get exactly what you want every time. He said he didn't want that, he been ordering it that way for fifteen years, I was rude and i needed to hush blah blah blah i'm wrong he's right - like dude fact of the matter is the only difference between the drink in your hand and the remake I'm handing you is that one has whip and one doesn't. you said yourself that people always get your order wrong but you've been ordering like that for 15 years? I was trying to help you and then you yelled at me in the middle of a public space - gfys
Some coffee customers get crazy so fast when you don't make their "regular" the exact way they want it 🙄 I had a lady get angry at me and yell that she was never coming back a little while ago because she asked for a "white chocolate Americano but replace all of the water with milk" so I rang her up for a white chocolate mocha. Literally a 75 cent difference
Sometimes coworkers have my back when it comes to rude customers, but other times, they're like "I know this thing isn't included, but just give it to them so they'll go away." And I'm just wondering like "Um, people shouldn't be rewarded for being rude and trying to get things for free." I hate doing it.
Hahahaha I do the complete opposite! If i have a full section and one of my tables is rude I give them bottom of the barrel service. I’ll be just as unfriendly back to them but make sure they see me treat every other table amazingly. I’ll bring those people samples from the bar, maybe buy them a dessert, chat with them, etc. I want those people to understand that this isn’t a “me problem” it’s a “you problem”.
"People don't have self awareness people are entitled they have lots of audacity they are delulu" - Charlotte 😂 . Modern society in a nutshell aptly described by Charlotte. 😊
I work retail and people consistently come in 5 minutes before close and ignore the employees announcing that the store is closed. They continue to shop and then take forever at checkout when it's already 15 to 20 minutes after closing. I wish I could find out where they work to do this to them.
Yesss! They love to dilly dally, and question every single price of every item and want to use coupon after coupon and can't fathom why the coupons don't work on clearance. (Stated on them it doesn't work on sale items etc)... It's unnerving
@@ceejay8545me too. Had to do that with ladies trying on clothes in the dressing room 5 minutes after closing. We used to lock up the dressing rooms 30 minutes before closing but people complained and management changed that rule.
If i have to run into a shop for something and closing time is coming up, i am quite literally jogging to the item i need, grabbing it, and running to check out. In and out as fast as i possibly can.
I had a customer who halfway through her order - it's like a Mexican subway make it as u go so the food was already half made - told me 'oh by the way I have a nut allergy' so I told her to scan the code that shows all the allergy info, she scanned it, didn't look at it n turned her phone off n continued to carry on ordering eventually once she was sat down and about to eat she decided to look at the info on her phone to realise that she couldn't eat half the stuff she ordered so went to complain to my manager that I was trying to kill her...
Ah, the joys of being a customer service rep. many years ago and having power over the intercom system. We had ONE man refusing to leave or even acknowledge the "store is closed" announcement, so I ended up acting like the good old Wizard Of Oz and went, "Good evening, CUSTOMERRRR" putting full loud and overly friendly emphasis that whoever was making the announcement they were aware there was only one customer in the whole store and it was him. I'm standing parallel on the opposite side of a huge department store and felt like God in that moment. This guy starts looking up and around like he's so confused about the voice until our eyes locked like West Side Story and since he's too far to talk loud enough to me, he just points at himself like, "ME?" I nodded and that's how I got him to leave. So hilarious.
Haha love this! Thanks for including me love your reaction haha 😂❤
Loved your video!!
I just got lost watching your shorts. Freaking hilarious ❤😂
I can t
From a mom of an impatient child, the correct answer to a kid complaining that they don't want to wait is, "okay, if it's not worth the wait to you we can go do something else" or "everyone waits and takes turns. Your turn is next so be thinking about how you want to use it." 😁
Hey petty queen have truly been missing ur daily uploads hope u get the rest u deserve but we are hopping n wishing and eagerly looking forward to u uploading more as your videos have been da best part of our day we truly miss it and look forward to seeing u more as u help us no matter how bad a day ur video's are what makes it better.God bless you for making us happy and looking forward to n praying for more videos in future ❤
The managers that take customers at closing are usually the same managers that punish you for working past your shift.
I would quit if I could afford it. Like F that manager wtf were they thinking
So true!
When I would do that as a manager, I would wait on the table with/instead of the server.
That manager is 100% at fault. Any big group like that who comes in demanding service at closing time is NOT the customers you ever want inside your business.
As Maya Angelou said, "When someone shows you who they are, believe them the first time."
My answer to my bosses when they did stuff like that was: I’m not the one that sat them. I’m scheduled to be off and you’re not entitled to my time and energy past my scheduled hours. Sorry, but i have unavoidable obligations. I hope you have a great night though.
I once had a grown women argue with me for 20 minutes because she did not understand the difference between lactose free and gluten free. Finally, a god send of a women, behind her chimed in “it’s not this girls fault your an idiot who doesn’t know the difference between milk and wheat, she has been more than patient with you, can you please let the rest of us order”. Can we just normalize calling out bad behavior? If parents are not going to do it maybe society can step on in with the public shaming.
As someone that used to work with the public, I do this all the time. I couldn't do it at work and a lot of people take advantage of that and bully people. Well, I am not an employee so I can give it to you straight up! 😂
@@seeya205 You are a hero of everyday life!
I was waiting for food in line at a McDonald's, and this middle-aged man could NOT comprehend that the ice cream machine was shut off for cleaning. The employee who took his order wasn't aware of it when she rang him up (apparently, the machine shuts off automatically). They gave the man a refund, but he was still at the counter, carrying on and ON while his two sons just looked embarrassed. He berated anyone who happened to walk behind the counter. The manager had spoken to him and directed him to another location and was more than patient. But, this grown child just would not freaking stop ranting in the lobby to anyone who made eye contact
I was just tired of listening to it. I have worked fast food, so I guess it touched a nerve. So, I snapped and told the guy that the staff did everything in their power to help him. The guy was like, "But my kids need their ice cream!". I replied something like, "Yeah, you're setting a great example for them! You got your money back. Just go somewhere else." The guy left while still yelling and ranting, but at least he left, and the lobby was finally freaking quiet
I'm the crazy one who calls them out every single time, and that's why people think I'm crazy, because they chicken when a Karen or a Kevin starts their toddler behaviour.
I'm sure I've done this before, in a pretty mild way... But fr I actually HOPE that if something goes down, it'll be when I'm there 😆 I've dealt with soo many different situations as the worker who needed to hold back, so I'm READY to GO if someone just will. not. stop. hounding staff at a place I visit hahah..
If a 3rd party comes along & calmly, but confidently reiterates what the employee is saying, I think it's def harder to keep pushing when it's no longer just 1v1
When I was a server, some poor guy in a business suit came running in like two minutes before closing. He was sweaty and panting and asked "Is your kitchen still open?"
I said unfortunately, no.
"PLEASE do you have ANY food!?"
I was like uh, I can get you some scones.
He shouted "I'll take a dozen!!"
I asked if he wanted any devonshire cream, lemon curd, raspberry jam (I'm in full robot mode).
He screamed excitedly "YES!"
So I went in the back, boxed and bagged everything, rung it up, handed it off to him with the bill.
"Bless you, you're an ANGEL!" He threw money at me and ran out.
Counting it out, I realised he'd tipped me $50~!
I wonder why he was starving and in such a hurry. Bless you too, Sir. I ate better that week.
Homie was stressed about something and I hope it improved after he gpt his scones
Probably forgot to get things for incoming guests for a business brunch/snack. You probably saved his ass.
We went to a restaurant once about 15 minutes before closing. We honestly thought they were opened another hour (small local business, no hours posted on door). Once we realized they were closing, we profusely started to apologize. There were 7 of us. We were perfectly ok with leaving. The server insisted we stay and the kitchen staff agreed to stay as well. We were so grateful that we ended up leaving a $225 tip for them to split (3 staff total). AND we made sure our table was clean and made everything as easy as we possibly could for them. They didn't have to serve us. But they did. We were as nice as possible, and in turn, we received beyond excellent service, and in turn, they got a hell of a tip! It's amazing how much better things can go when you're kind to people!
Exactly. Treat people with kindness and you'll get kindness in return. I can't stand hateful, rude, and entitled people. They ruin everything. I know y'all made them very happy that night.
Yes! I left a comment explaining this from my own experience as a server. I would have been happy to have helped y’all and rewarded with such a generous tip, which happens and evens out the bad ones. That’s the job! Y’all were so kind!
This! Coming from someone who has worked in restaurants for 18 years now kindness goes a very long way!!
You are just wonderful for your actions! You understood & appreciated the favor, and in return , you generously, gave the respect back. 👏👏😊😊
Thumbs down because you said they didn't have to serve you. Love what you did. But if a business is open it is open and expected to function until closing. That why it's called closing time!
Managers that don’t stick up for their employees won’t keep them, plain and simple.
Honestly, if I owned a place and the manager pulled that, there'd be a new manager.
I’d have quit after their order was put in. Let the manager serve them.
My exact 💯 words!
You'd hope so, but in my experience they find it more affordable to hire push overs than stand for their employees.
My mother is one such push over. The company violate the law all the damn time but the franchise employs illegal immigrants and they ALL are afraid to complain, even legal workers because they don't want to screw over the illegal employees. They're straight up abusive and I keep being told to not do anything.
People don’t quit jobs, they quit bosses.
Hi Charlotte, just to let you know that a bakers dozen originated in England. In times long ago bakers could be jailed for giving their customers short measures, or underweight items, so when a customer asked for a dozen of something they would always put an extra one in to make sure the customer was happy and they were not reported, so a bakers dozen is always 13.
So that's where it comes from! Thanks for sharing, I always love it when I hear the back story of how phrases are originated.
This is the type of info I would've never known lol thank you!
I read that it was in case there was a defective/burnt baked good, they had an extra to make up the dozen
@@anonelle28 Dont think so but you never know. Burnt or defective ones would have been consumed by the family.
Oh wow! I worked at a bakery and I just assumed it was a bakers dozen because by the end of the day you're sneaking extras to everyone so you don't have as much left over to throw in the fridge for donations at the end of the night.
Years ago my baby brother was in an accident. I drove 860 miles to be with him. A day later leaving to go back home to work. I rolled into my motel at the time the only place open would close in 10 minutes. I ran in told them I was desperate. And would be happy with anything they had not put away yet with and happy to pay whatever . I paid and checked into the motel room. Open the food container. The Crackle Barrell gave me a whole meatloaf, mashed potatoes, assorted breads veggies and a dessert. Salt pepper and anything I could possibly need. The last few days had been a living hell. This little act of kindness overwhelmed me. It meant the world in a tuff time.
❤ still some good people in the world
Nice customers will always be looked after 😊
I am so sorry you went through that. But I am glad they showed you some kindness. Attitude and asking nicely makes all the difference.
That is so sweet and amazing.
In those times small kindnesses make so much difference in the way that I feel about everything. 😊
So fun fact about the woman in the airplane video, she's wasn't up for a grammy, her singing group was. The way she says it on the plane, it sounds an awful lot like she's taking sole credit for the nomination because who honestly on that plane knew who she was. Her own fans called her out for her entitled behavior. Than she goes on to lie about Delta calling to personally apologize to her and that the flight leader had been reprimanded and that she hopes "he learns a valuable lesson on how to treat other people." Delta would later make a statement that they did not call her to apologize and the flight leader did not face an consequences for his actions.
She should have a consequence though. If it's really a religious base group, they should kick her out for being a fraud.
I had to look up who she was. And yeah, I wouldn’t want to be on a flight if she was going to just keep singing. I agree with the comment that her ego seems to be too large to fit on that plane.
I had to look her up as well must not be as famous as her ego thinks she is. If I were on that flight I’d have yelled “NO! We don’t want to listen to you anymore and now I have a headache from your voice!” Half those people probably had headphones or earbuds in so they didn’t respond to her stupid question
She never did agree to be quiet. She just played her silly word games so she wouldn't get kicked off the plane. I wonder if she behaved herself for the rest of the flight?
My niece sang on a plane once in 1976, but briefly and not loudly. Different situation though.
She was 8 years old, flying from out of state to visit her grandparents (my parents). I was 15 at the time. She was flying as an unaccompanied minor and the flight attendants were so kind, one sat with her during takeoff. My niece mentioned that she couldn't wait to tell her grandparents that singer Charlie Pride is on the same plane! She saw him in 1st class as she boarded but pretended not to notice because she didn't want to bother him.
The flight attendant got up when it was okay to, and walked to 1st class, came back and asked my niece if she would like to say hello to Mr. Pride! Of course!
He was so nice, and when she told him "Kiss an Angel Good Morning" was her favorite song, he asked if she'd like to sing the chorus with him. Of course! 🎶
(today she's lead singer in a German rock band).
The seat next to him was empty, so he asked the flight attendant if my niece could sit there for the rest of the flight and keep him company (only an hour).
The funniest thing was when she walked off the plane, holding Charlie Pride's hand, and I'm standing there with my mom & dad with our jaws on the floor! My mom was a big fan so I was afraid she might faint, but no. She was the first one to speak and she said, "Well HELLO Charlie Pride!" That got us all laughing.
What a sweet man and great talent. Even more handsome in person, too!
@@LazyIRanchsuch a cute story! Charlie Pride was a class act.
One of the funniest things I saw working retail was when my husband and I worked together (it was where we met). The store closed at 9pm, and he was getting ready to lock the doors. He turns them off, and I hear a “Oh hell no” come from the little foyer between the two entrance doors (one main entrance and then a small foyer with the entrance and exit doors to the front and side respectfully). Turns out, this lady we ALL knew of was just sauntering up to the door to come in. My husband turned and was like “what time is it?” It was 9:05pm. He proceeds to then lock the doors. The lady must have heard the click of the lock because he said she all of a sudden ran up to the door and started knocking, pointing and gesturing to unlock and open the door. My husband leans in and squints like he can’t hear her, and she bangs a little harder and starts yelling. Something about the ol’ “it won’t take long, I need only a few things” spiel. He leans in more, shakes his head, points to his wrist and walks away. Meanwhile, this woman is now SCREAMING to let her in and pounding on the door. My husband keeps eye contact while he closes and locks the other entrance door. Even my manager thought it was hilarious.
For context: this woman was NOTORIOUS for coming in right as we were closing and staying 20-30 minutes past time. FOREVER the difficult customer. She was NOT some rando that my husband harassed. 😂
I can vividly picture this in my head and I'm snickering. A lotta my friends worked at a store with a similar layout and I could totes picture some of them doing this. I loved getting all the tea on annoying customers.
Okay but what a sad existence that woman lives, I mean who decides to be an infamous inconvenience to workers every time she comes over, go to a different store or something jeez...
Very funny of your husband, hope you two are happy together 😊
“It won’t take long. I need only a few things.” Yeah, right!
Even if she was a rando, he didn't harass her. I get that he could have been more accommodating to a stranger and giving them the benefit of the doubt. But still, totally within his rights to lock up 5 minutes after closing time! ❤
My bf told me a story from long ago when he worked at Panera. This couple comes in with their like 10 year old boy and his friend, get food, and sit to eat in the dining area, the parents chit chatting at one table, and the kids at another table. My bf sees the second kid spill some food and start to clean it up, when the first kid stops him, looks at my bf cleaning a nearby table, and says WITHIN EARSHOT of his parents, "ew, don't clean that up, it's the workers' job to do it." The parents didn't say a damn thing, just kept chatting. My bf looked the snotty kid straight in the eyes and simply walked away. It's truly amazing how many average, middle class people come into fast food and other low-cost chain businesses and try to act like they're the richest people in the world. Like calm TF down, you're in a PANERA. You're not special.
i second the thought
technically, it is their job to clean up though, so long as it wasn't intentional, thy get paid to do it. THe fact the kid pointed it out though, I would have had a similar reaction, or perhaps collected it and left it on his tray for him to dispose of
@@InDadequateYou need to get a job in a restaurant and see how you feel about it. 😡
@kyrie8385 Maybe, but here's the thing, as a buser, you don't have customers, you have a job, and that job is specifically to clean shit up and bus it all away. You might not like that job, but its what you signed up for. THat said, I am not belittling you, or saying I agree with these people, but the shit jobs are there for a reason, so you strive to get something where you don't have to serve, and until you get there, you eat shit . Before you go off on me not understanding, I buses and waited before, I have been on the shit end of it, often enough to know I hates everything about it. So I worked there until I found something else that got be out of that, I still serve in a way, just not in the food & beverage industry anymore.
@@marcilynn2943 Been there, done that, recognized that it is shit, and its part of the job description. I absolutely have empathy for servers and staff that give efforts, it's just I believe that you took the job knowing what it entails, eat it until you can get a more fulfilling job/career.
I’m the night manager at a restaurant, this happens ALL the time. They come in just before closing and sit there an hour past closing, ignoring all the tables pulled out, vacuums running, etc., until I finally have to say “I’m sorry but our staff is leaving for the night and I need to lock the doors and leave myself.” Always these wide eyes and fake smiles “Oh, I didn’t notice the time!” YES YOU DID!
OMFG!!!!! Am having PTSD flashbacks!! The poor dishwasher in back waiting for the last dishes to wash and can't leave because the shxtty customers come in last minute and stay past their times!! I feel sorry for closers!!
Ughhhhh I can’t even count how many times I’ve heard the phrase “Oh we didn’t realize you guys were closed.”
Meanwhile, all the chairs are up, lights are turned back up all the way, music is off and all of the kitchen staff is gone (we have an open kitchen). People drive me absolutely crazy.
Oh that’s nothing. At my job, we can’t do cleaning until AFTER everyone has left. One time I couldn’t use the floor machine until about 9:30 (I was scheduled to get off at 10, and it takes an hour to clean the whole floor, put the machine back and break it down
Why did you let them in then? You could have told them you are closing and they have to leave.
@@Stephanie-cl4fu Have to. If you are “open until.” We tell them “the kitchen closes in ten minutes” but we still have to seat them, the restaurant is technically open. The point is it’s just obnoxious to go to any restaurant minutes before they close. And especially sit there another hour, last people there, vacuums running around your table, and not leave.
I worked retail for a few years, and I absolutely hated some customers.
I could absolutely NEVER work as a server. I give major major respect to anyone who serves food to strangers. Ya'll are the REAL ESSENTIAL WORKERS, and I don't know how you do it!!!
That rude woman who wrote the bad review really REALLY MAKES ME ANGRY. That manager needs to be fired.
Bad reviews happen because people think it means something, remember yelpers thinking they were the shit?? LOL... I would have auto-grat'd her group though. 15% guaranteed tip on 15 meals would make the entire experience a little less painful. The best places to work close their kitchen an hour-ish before the establishment itself closes. Then you don't have that crap happening at all
@@aubrey501lol that reminds me of that one Gumball episode that was basically about the yelper situation.
@@aubrey501yeah I actually think that’s the norm in Germany where I live. Same goes for drinks, the bar closes around 30 minutes before closing and after that it was shot’s only. At one time I had a couple order a bottle of rosé at the last call and I asked them if they would be able to finish it in 30 minutes. They didn’t. I gave them 15 minutes extra while I was cleaning up and when they seemed in no hurry to leave, I handed them paper cups and wished them a beautiful night 🤗 for the Americans: you are allowed to drink in public in Germany ( and from experience most of Europe) so they could have finished their bottle down by the river.
@@lilhedgehog8576 you dug it off the graveyard 😂
Meh. If I see a bad review like that I make a point of looking at other reviews they’ve left. If they have a “history”, it’s pretty safe to ignore the review and enjoy your meal.
I loved when a customer would say "I know the owner". My favorite part was when I'd turn to the owner ask him if he knew them. He'd peak his head out of the office and loudly say "nope." The mix between the look on their face and word salad attempting to "explain" was always hilarious.
My shop people always say I know the owner, then they say what’s her name again? lol… they always try 😂
That’s some top tier free entertainment right there. Also when people tell tales of someone claiming to know the owner, who have assumed the gender or other personal info of said owner, and have turned out to be incorrect.
Our company has this rules even the owners pay for their checks and reclaim later as not to let relatives take advantage and they always do.
The guy I knew once told me a similar story. He was working at a restaurant. One day a customer ordered food, ate it, but then said he's the "son of an owner" so he doesn't have to pay. Little did he know that his server was EXACTLY the son of the owner. Server just laughed and asked: "So which one of my brothers are you? Cause I surely don't recognize you". They laughed it off and the customer ended up paying. But the audacity of some people! He clearly tried to pull that trick before.
I bartend and get that a lot, my fav response: "omg me too, he's my boss!" Then pass them the payment terminal 😂 Unless the owner is standing with you and orders something FOR YOU, it's absolutely not up to me to give it for free ✌️
My mom actually made me and my siblings work some kind of service job when we were each around 18 (and out of high school). She wanted us to understand what it was like so that we would always be kind to anyone in a service job. I'm glad she thought that way. I'm a better person because of it
I used to work in a copy center and was assisting a woman having trouble with a color copier. She was beyond frustrated that her copies were coming out in black and white instead of color. I checked every setting, the paper, everything and couldn't figure out what was wrong. That was until I lifted the top of the copier and looked at the image she was trying to copy. It was a black and white photograph. I had to explain to her that putting a black and white photo on a color copier wouldn't make the image come out in color. I can't believe some people are THIS delusional. She was of course irate the entire time, screaming at me to fix it. oh my gawddd (She wasn't even old either, maybe in her early 40s)
HOW stupid can you be?... Oh, wait! Maybe she believes in magic!
That woman is just purely dumb, okay, no common sense at all.
Oh, dear.
I worked on a magazine and had to explain to a VP why we couldn't rotate the head of a celebrity so that they'd be looking at the other person in the shot (this was a 2D photo at a live event), and this was a decade before AI.
As a former copy center bitch myself... yeah that tracks.
I once lost a “friend” when we took our kid’s for lunch at BP’s. Her kid was causing a scene and was throwing food on the floor. Before leaving I started picking up the food off the floor - she asked me why I would be picking up the fries and I said cause your kid threw them. She lost her shit and said that’s why they have waitress’s…. No, No - they are paid to take your order and bring it to you - not to pick up your jerk kids fries off the floor.
I have a toddler and unfortunately, occasionally he spills, dumps stuff etc.
I always try to clean up the majority if I can. Even if it means wasting a ton of my wet wipes.
The only time I didn't was when he spilled soup in a corner recently and I talked to staff and apologized. I'm also in Taiwan, not the US and it's a restaurant we frequent, so they know that wasn't the norm, thankfully.
He is in the "do it by myself" phase of toddlerhood ..... -.-
@@MsMelissaAnn lol ! Perfectly acceptable from a toddler or special needs child ! I don’t miss the days when they went from “sippy cups” to drinking from a straw 😂 I can’t tell you how many times my twins tossed their drink in their own face or how many times I saved them from themselves ❤️ Gotta love the learning curve ! LOL
I hate people...
Especially children @@jimenamartinez4997
Good for you! You don't need trash like that in your life! There's a lot of people like that nowadays and you're better off without a so-called friend like that.
I am a carpenter and some of the things you hear out of engineers and architects mouths is just amazing. My favourite has always been, I just finished installing an entire schools worth of cabinets and the engineer came by to check it out and told me he didn’t like the look of the cabinet doors as they had brown spots on them. I looked at him completely dumbfounded and said this is the colour you chose and they are solid wood. He again told me he doesn’t like the brown and wants them the same colour, same wood and still solid but with no brown spots because “what are those brown spots anyway!”. I again looked at him like one of us was missing something and I was like “you mean the brown spots as in knots where the branches grew?”
I still to this day don’t know how I’m making peanuts and them peeps are loaded 🤦🏻♀️
inheritance, trust funds, theft... don't need brain cells for those
Written on the chalkboard day one of my business class was "The customer is NOT always right!" I completely agree.
i'll go even further and say that the customer is rarely right; and i make sure and remember this when i am the customer
Apparently the “customer is always right” is meant to apply to their shopping habits. Stores should pay attention to popular items or brands because they are the “right choices” to sell. It has been twisted to heighten customer entitlement over the years.
@@RikrobatThat may be true but Everyone interprets things in their own way And a lot of customers will get upset if they think They are right and you are wrong !
@@perfectlyimperfect9129 - Yes, and when they're reinforced by always getting their way, it makes things worse.
I work in customer service. The customer is genuinely very rarely right. Like, it isnt often ive had a customer be correct. The customer is always wrong is a better statement
I've worked as a waitress for 15 years and there are thankfully incredibly kind people that outweigh the entitled ones, at least here in Scandinavia. Had an American tourist call the police on me once for taking insulin and she claimed I lied and took heroin. That was a fun shift 😂
American tourist, no way 🤔😄😄
Ofc they were American lmao
@@mag3nta_m4sk wouldn't have mentioned it but it is the only Karen I've ever encountered and she was American! it was special ❤️ 😂😂😂
where on earth were you working that they couldnt give you a side room to take insulin?
@@Coops1985 i was in the kitchen but the doors had windows, she walked passed, made a scene and called the police.
I LOVE going to my local doughnut shop at 11am or so (they close at 1pm) and they almost always do a baker's dozen without extra charge--- because they didn't get enough business that day, aren't making more, and start offloading extras like crazy. Often they throw in a bag of doughnut holes and/or a sausage kolache or two because they know my husband and I like them. If they don't add stuff I'm fine, just happy they had enough traffic that day. Love those guys and gals.
I worked in a store where there was a woman who would come in regularly with her 5 children who would run wild, opening packages, throwing things on the floor and racing shopping carts around the store. One day I was stocking in a toy aisle and I could hear them in the next aisle. One of the kids asked the mom how much something cost. She said, “Go ask that fat woman in the next aisle.” When the kid came around and asked the price, I just loudly said, “I’m too fat to know those things.” And turned and walked away.
Says a lot about management there that she, and her crotch-goblins, weren't banned from the store - she, and them, must have been costing the shop thousands every year.
NOTE, depending on their processes, $100 (retail value) of damaged product might need $500-1000 of sales revenue to cover that loss.
😂😂😂 I hope she learned but I doubt it.
Excellent 🙌🏾
I've worked many customer service jobs. It is so rude to walk in the door minutes before any establishment closes.
Or phone a call centre
Closing time is the time that customers need to be out of the establishment. But some customers see it as “door closing” time; as long as they get inside before that time, they can stay as long as they want.
I do like the people who when told "Store closes in 3 minutes" they make a mad dash for the item they wanted and run to the register. Small store so the dashers can very much be out within 2 minutes. Those guys usually say "Appreciate you" as they quickly walk out the door. Why can't everyone be like those guys?
This! It’s one reason why I would always tell most of my customers that I start counting the draw in the 10 minutes I had left before closing so unless they were paying with a card and making a quick purchase I wasn’t taking them (I wasn’t being paid after the closing time so I refused to stay later then I had too)
@@alexiawhittle7730 I worked retail for a few years at the service desk and a customer kept shopping after being told we were closing so I went up to her and said our registers automatically closed down 10 minutes after closing. She believed me.
~Positive story~
I was at Kmart the other day and there was a really long line of people waiting to check out (it's self serve checkouts, so people are gonna take a while.) There was a mum standing behind me with her three young daughters, and when one of them complained about having to wait in the long line, the mum said: "I know it's frustrating having to wait in line, but I'm going to need you girls to put on your patience pants today, ok? These other people were here before us so we need to wait our turn." The girls sighed but said "ok, we can wait mum." Kudos to that mum for using that moment to teach her kids about patience and being kind to others.
Holy crap, there's still Kmarts? Last I heard they declared bankruptcy a few yrs ago & as of Nov. closed all their US locations except 2
@@rayray80234 This was Kmart in Australia. 🙂
@@rayray80234 Australia has Kmart and lots of them. Not sure if its connected to the US Kmarts though
So that’s what happened to Kmart 😮😮😮
@@rayray80234Kmarts are absolutely everywhere in Australia and New Zealand. I live in Australia and have 3 Kmarts within a 30 minute drive and at least 12 within 45min, which by Aussie standards isn’t that far 😂 I don’t live in the City though, all of those Kmarts are closer then the city 😅 I believe that between AU and NZ there’s something like over 300 stores and they made close to $AU10 billion revenue in 2021 (Its probably our biggest retailer not including the Supermarkets or Chemists ect in Australia, I’m not including them as then it’s not a like for like comparison) Target which I know is a pretty popular shop in the USA has just over 100 shops in AU and by comparison made a little less then $AU3 Billion in 2020. Big W which I’d say is our 2 biggest retailer has around 170 shops and made $AU5 billion last year. Kmart and Target are owned by the same parent group, Big W is a different group. You could say Kmart has a ‘cult like’ following, I am one of them 😂
Was at local Denny’s when this same thing happened. The waitress had been there for years and was great at here job. The new, young manager told a group of 12 (10 under 12) 5 minutes before closing, the manager told them YES, come on in.
The Chefs had already cleaned the kitchen and the floors had been mopped. The manager told the Chef to fire up the grill and deep fried so this family could be served, the Chef said it was his anniversary and he already had plans, the manager told him to turn everything on or he’d be fired.
The Chef, head waitress, buss boy and the lady that seats you all told the manager “good luck” and walked out. They said they wouldn’t be back so he’s on his own with the 3 part time servers and no cooks.
Family left the nastiest feedback ever, to which the company stood by their employees and fired the manager and the rebutted the terrible feedback from the selfish family.
To this day, all the ‘fired’ employees still work there.
A follow up: This happened approx. 6 years ago, the team is still together today. I went down to have dinner and as usual, was treated great.
I love this story!
Way to go, workers! We do have the power if we organize!
Good on that company 🎉
NEVER piss off the cook.
This. This is what I would have done. You want to seat this family, you serve them. Bye.
13:19 "The consequences of your AAaaactioOOOooooOons!" That floored me and now I keep singing it haha 😂
The lady saying she’s “doing what the lord is telling me to do” makes me LOL every time. She’s being prideful and boasting to a whole plane. I’m pretty sure God said not to do that. Lololol.
FR THO! its like "Keep God outta yo mouth when you're being like dat!"
Why is it that the most obnoxious entitled people often claim to be "christian" to get away with behaving horribly? I hate that, because most Christians I know are kind generous folks.
To all who celebrated The Epiphany (3 Kings Day) yesterday, "May the wisdom of the Magi guide you to your own light." 🧙♂🌟
Also in the whole video she DOES continue to sing because Our Good Lord Told Her To lmao not even joking and what makes it funnier is the fact that she continues to ask the other fliers if they want to hear it and NO ONE RESPONDED! She took their silence as a resounding yes and sang and got removed from the flight 😂😂
@@shannonlaforme8344 I knew it! The fact that she never answered "yes" or "no" was a clear sign that once they took off she would go right back to singing.
She's a good singer, but I don't want to hear anyone loudly caterwauling on a plane! Not even if it's Pavarotti!🤨
@@shannonlaforme8344 glad they removed her in the end omg. That’s so disruptive.
For real, if i owned a restaurant i would have a sign that says "we are a professional establishment, and our rules are to be strictly followed. IF you decide to come in less than 30 mintes before closing, you *MIGHT* be seated. But after closing, we reserve the right to be as close to Dicks Last Resort as possible. There will also be a 20% gratuity added to your bill, which is non-negotiable. You've been warned."
Complaining kid... my answer "turn to him and say "it looks like no one gives a fuck. So shut up."
If you are over 10 years old, you should know what a dozen is
If only the VLDL skit of what should be done when customers come in right before closing a restaurant was real life...😂
@@BreakofDawn Yes. 😆
good lord i don't miss American restaurants
God bless you in the name of Jesus Christ, who is the name above all names & the only way to Heaven❤
I would say 25% otherwise this is perfect.
When I'm super depressed and can't get outta bed, Charlotte's videos get me through. Thanks for making me smile when i thought I couldn't
As someone who works for UberEats full-time doing deliveries, I am CONSTANTLY offered the chance to pick up rides. I have NEVER turned on the rides option bc I am TERRIFIED of untrustworthy people in my car. Nooooo thank you! Food never talks back, threatens my life, disrespects me, or makes me uncomfortable. 😂
There's that delicious food smell , tho - for somebody else!😄
@@wickiwo1098 I'm used to it. But yes, it IS torture sometimes! 🤣😅
Words to live by
I couldn't do that cuz I would of cancelled their lifetime subscription 😂....... Seriously.. not tolerating disrespectful ass people, now FOOD lol I love delivering food 😂😂😂😂😂😂😂
@@EntitySenses I'm dead! Canceled their lifetime subscription 💀💀💀
The fault of the first story is the manager for allowing this to happen in the first place. Had something like this happen to me on Christmas Eve, but thankfully my manager wasn’t taking that. So the food was packaged in to go containers and nearly escorted them out of the restaurant. Got a bad review afterwards and of course it was never mentioned that I had warned them we would be closing soon and confirmed with her husband that to go would be okay. AND of course, she never mentioned that it was CHRISTMAS EVE.
Completely agree. Customers may have a whole bunch of messed up ideas, it's a common thing. But it's job for the manager to sort it out.
I've learned that negative reviews are actually a complete waste of time to even read. There's always something behind the negative that has nothing to do with service. I just recently read a rant post by one person trying to slam a small business. NOBODY was having it. Most comments were...."your attitude must have had something to do with it" her responses back were proof that she was actually the one you could tell causing the problems
Now, this video really makes me want to tell a story about my own manager, who I'm incredibly thankful for. One time a customer started flirting with me and ended up touching me inappropriately, and my manager, a very petite Chilean woman, grabbed this grown man by the tie, hit him and screamed at him for almost five minutes before she let him go. Then she had someone else cover my shift and made sure I was okay over a cup of coffee.
She fights tooth and nail for the wellbeing of her employers. This includes but is not limited to: fair pay, no overtime unless you're being heavily compensated, and a healthy work environment.
We taught our sons that while they’re the most important people in OUR world, they are NOT the most important people in THE world!! Such an important lesson.
I was 18 and working a steel plant that my stepfather works at. I met the owner one day and he pulled up in a rust bucket with a bagged lunch. He asked if I met his grandson. He was summer student and working as the janitor. He told me that all his family members start there and he said I was lucky that I got a job above him. I told him that I wasn't above anyone. He said that was the lesson he wanted to teach his kids and grandkids. I didn't know he was the owner until after he left and one of guys told me. I got called to the office the next day, the plant manager said that the owner was so impressed with me that he wanted me to be the managers assist with a 50% pay increase. For the rest of the summer, I got to work in the ac office instead of on the floor. At the end of summer, he gave me a scholarship. I learned a great lesson that year! Stay humble!
@@seeya205 yep. Our almost 17 year old is starting at the bottom as a helper at the electrical contractor company his dad’s a supervisor at. Learning at every level builds character 💕
Former Country Taxi driver from Australia here. The amount of times I've had people refuse to sit in the back seat is phenomenal. I had a "no front seat policy" for me personally after I'd had one drunk woman throw herself across me to hurl abuse at someone on the sidewalk just by my window, mid-drive. I nearly crashed the vehicle. I've also had people try to feel me up while I'm mid-drive. People are abusive when they don't get what they want sometimes. I only lasted three years in the industry before I had to quit.
As a school kid I had a Saturday job as a checkout assistant at a supermarket. I agree with Charlotte everyone should do a job like this at least once in their life
Thankfully I had a manager that was really on board with his crew (shocking I know!) we once were 10 minutes from closing and I saw a group coming from a party or something, it was around 20-25 people. I see this rush to the manager and tell him, the man literally bolts from his office, checks outside and sees they are still talking and getting people out. He locks the door and walks away, 5 minutes later we hear banging on the door and asking us if we are open, the manager shrugs and says "No, we are closed" of course someone says "It's still 5 minutes till closing" he looks at them and tells them "The fryers are off, half of the grill is off and the flat top is clean, so unless you are ordering just salad we cannot cook for you tonight" Of course we got a bad review (as always) but that manager was the hero that day. I quit a month after they fired him because the other manager did the exact same thing in this video.
Me sarcastically: “Why yes. We always lock the door when we’re open.”
What how pathetic. Should've made a TikTok or went to the news or something. My bfs boss is the same, it could be 2 mins till closing and 10 people and he'll still he like "come on in". Hes so money hungry. My bf got a spider bite and kept working for 2 days and if he wouldn't have gone to the doctor for another day, he could've had his foot amputated. He was supposed to get a week off for Christmas, SURPRISE SURPRISE he got 1 day off AND THEYRE OFF ALL MONDAYS SO IT WASNT EVEN TECHNICALLY A DAY OFF!!! He got another foot injury and his boss is still not giving him time to heal. Hes been limping nearly a year. But yet if grease flies and hits his face, the boss, he'll scream like he's dying, his mom comes in a lot and he starts screaming "MOMMY MOMMY HELP ME" like really??
When I was working in sales, at some times, I was alone all day. So I was forced to close between 1 and 2 pm, to eat. It was advertised on the doors and the shopwindow several weeks before !
A family comes in, like 20 minutes before closing. I let them in, because they knew what they wanted and promised me (because they saw that I was gonna close) that they would be gone at 1pm. I helped them, and around 12h55 I went and half closed the iron curtain that closes the doors, to show people that we were gonna close. Telling them with a smile that they could keep looking, that it was just so noone else comes in. They say no probelm, with a smile, and I keep taking to the register the clothes they were gonna buy. And then the dad screeeeeams : WHAT THE HELL ARE YOU DOING ! I turn, because I was talking to his wife. A women was half bent to go under the iron curtain and come in, to shop. XDDDDD
I told her : I'm sorry, we're about to close. The curtain is down for that purpose.
And then she yells at me : their is people here, so you're not closed !!!
I was about to answer, but the dad of the family didn't like her response apparently : And he says "you are ridiculous !! You were practically crawling to get in !!! At what point did you not get it was closing ? Or better, why did you get in anyway ???? Get out !" She got out, and the family too, at 1.01 pm. And I sold a lot to them, AND I had a good laugh ! The dad and the way he told her to go... Priceless ! XD
Yessss more customers need to stand up more cause it’s not fair for entitled people to push for whatever way they want against workers!
As a customer I will call out another customer quite firmly if they are being ridiculous or abusive. I can't stand to see someone belittle a person in the service industry. They are in a career that serves, they are not your servant.
When that manager told the group of 15 they could serve them, I, as the server, would tell her I have an appointment at 4:15 and must leave so she would have had to go thru all of that.
Don’t know if that would have worked. Like when I waited tables if You work whatever to close it didn’t mean you got off work when operating hours were done. You still had prep and such. Like if place closed at 10pm working until close did not mean you got off at 10pm.
We have a Starbucks in a Safeway near us and they are suppose to be open until 8pm, however they will not sever you after 730 because they think operational hours are the same as their working hours. Now I just don’t go there after 7pm anymore. No need to review or complain just adjust.
@@BrandyFord-xv5rx Oh, ok. I get it. Then, I take that back . I would find a way to find a way. LOL
I am a store manager for Karen's favorite dollàr store. Ironically, I was telling one of my teenage employees a story just like the first one in this video tonight while we were closing. We close at 10 pm. One night we had two people come in at 9:50 and grab a cart. I kindly told them we were closing in ten minutes and let me know if they needed help with anything. They laughed and said we just need a couple things. At 10:05 they finally came to the register after several reminders that we were closing. The woman was laughing that she always comes in so late. We ring her up and the total of her full cart of random stuff was well over $100. She says oh, I only brought $100 in with me. So I then have to void half the order. By this time it is nearly 10:15. As we are voiding things the woman tells me that she is the one coming in the next morning to interview with me for a job!!!!. After they finally leave at 10:25 pm I rush through paperwork to get the 17 year old I had working that night out so she could get home for school the next day. No, the woman did not get the job. The audacity of some people!!!!!!!!
lol! What a completely clueless person that thought she could treat people like that at a store she wanted a job. I would have told her that night don’t bother. Love to hear how it actually went when she had the audacity to show her face!
That's barely a half-step less stupid than the guy who applied for a job, I think it was at a convenience store, and then did an armed robbery there that night - he was easily recognised and, as they had his application on file, the Police just went straight to his house.
Me thinks you mean DG?? 🧐. If so, same experience, only I wasn't a manager, just a Key holder with MOD status when Mgr wasn't there and I was closing (I don't like to brag but I was a damn good employee that was quick with EVERYTHING, including closing, cleanup, Recovery, Deposit, the works!!) I took liberties in how interactions with customers went, depending on how they approached, and treated me and my fellow coworkers, simply bc I was very much informed on our policy handbook and what could and should and not be done.... Customers who pulled the crap to show up late had a very clear Verbal upon entering, by Me, as I would typically run register (it was just easier this way and prevented alot of unnecessary interruptions during tasks). I started call out at about 9:40pm, and would bump the time up for closing at about 10 minutes. So if you came into my store and it was 9:40pm, you were informed we would be closing in 10minutes. At the 10 minute mark, I would have a coworker walk the aisles and announce we were in the process of closing and all customers must make their way to the front for final purchases. The moment the clock hit 9:55, I would manually turn auto doors Off and had myself or another employee escort the customers inside, to the door. No number of people pulling up or knocks on the door or threats would have me change my mind on permitting customers through those doors once I had turned them off. 🤷🏻♀️ DG policy had us closing at 10pm, with a 15 minute window to count down, make deposit, tidy up, set alarm and walk out, so best believe we were ALWAYS out by that time frame. I found it very easy to use the Policy Handbook to back my decisions. I was never reprimanded, nor fired. Sorry but the customer is NOT always right, and I made damn sure they knew it. 🤷🏻♀️
@@ninagude0586I wish you were my manager. You’re amazing.
@@LoveK1 Thank you for that!! Honestly, I was offered the position multiple times by different Store and District Managers, and although I would have truly loved to be able to manage, I would not have been allowed to run the store the way I deemed appropriate, that, and I strongly disagreed with Corporates tendencies to "flag" you if you went over time, even if it was at another location, encouraged by District to "help" other locations. In turn, Corporate would have the DMs force the SMs to take away hours by extending lunches, or having you come in late or leave early. I personally would have encouraged and compensated each employee for their additional hard work, as it they should be!!.... It was Corporate that wouldn't allow for it so I found just being a Key Holder and learning their Policy Handbook served me just as well. I had quite a few managerial duties I could complete , however I never had to deal with District or Regional or even corporate breathing down my neck.... It sucked but DG (for this instance) very much was an "everyone for themselves" type work environment, where they expect brand new employees to know damn near everything, and the moment you didn't, you were considered expendable and fired bc you were to blame for not knowing all your duties, instead of the manager holding themselves and THEIR superiors and so on, accountable for employees and stores being unable to meet Corporate standards.... And quite frankly, they don't pay enough for that kind of headache.... 🫤😕
I’ve been a hostess and I love when people cancel because I wouldn’t let them inconvenience us. It actually makes my night a lot easier. Now I can reserve a seat for someone more grateful ❤
Yes, it's like they're punishing you by not making you do something you didn't want to in the first place.
"well I'm going somewhere ELSE then😤"
Me: bbbbbyyyyyyyyyyysies
@@cw7147
The best variation on that is when you KNOW anywhere else that has any sort of a reasonable reputation, let alone a good one, is going to be booked out days, weeks, or even months ahead - so, good luck with that "somewhere ELSE" if you don't want it to be a fast-food joint 👍😎😈
@@cw7147 “good, the service here sucks” 😂
I'm glad you showed her face and name. She should be banned from other establishments.
Why she came in during business hrs . Any problem u got is with management.
for which one ?
@@wrens_roses7801the first one.
No she was a rude person as well to the server, with an attitude that frankly does not surprise me considering they came in 15-20 minutes before closing with a large group. Entitled is what that is.@@Christopher2211-t5o
I worked big box retail and one holiday season, my coworker did the closing announcements and said, 'Attention (store name) shoppers. It's now 12:30 AM and we closed at midnight, and have been CLOSED, C-L-O-S-E-D, for thirty mins. We will reopen in four hours, so feel free to hop across the street to continue your holiday shopping, and we'll be happy to hold your order if you still need to shop.' I died in hysterics, and yes, he got a lecture the next day. He only did it because three women slid into the door right as we were locking them and made a smart-ass comment 'Well, now I'm in here and you can't throw me out'. Try us. Bet. ^-^ We let the city cops escort their asses out and trespassed them for a month. They were Air Force wives using hubby's rank like currency, and the poor husbands were so embarrassed.
Another time, another fellow coworker (the same department did all the announcements) did the closing spiel, and she forgot to hang up the phone and we heard, clear as day 'Don't these damned people know we've been closed for twenty and we want to go home? We all worked a 12-hour shift. We're tired, hungry, and just want to get off our feet. F*k!' I went flying around the corner (I was in drapery at the time), screaming ''GINA! GINA! PHONE! SPEAKER! ON!' and you heard 'HOLY SH*!' and she slammed the phone down to cut off the speaker. Still my favorite memory of her.
Fun fact if you need it in the future....if you get any military wives throwing around rank...get them to give you their names along with their rank.....then call up the local military base, I can guarantee you they would love to know about it.....they don't like people making the military look bad, and they will have consequences for it.
Tell them "dependa" isn't a rank. And no, you don't know or care who their husband is b/c you're a civilian. I guarantee you they'll see red 😄 I'm AD Air Force & have respect for everything spouses have to deal with, but no respect for dependas. You can contact their husbands' command/leadership, but no guarantee they'll care or do anything about it
@@rayray80234 the base's public/civilian relations people will care. And they can get a larger fire lit under their commander than any of us could.
I haven’t worked at the store I’m about to talk about, but it’s the kind of thing I would love about it. For the last hour the store is open, they have the usual “we will be closing in [x] minutes” type thing, but then also mention that yes, the registers will become non-functioning at exactly that time as well.
The fact you actually had to call the cops to get the out is shameful. I once turned the lights out on a couple who pulled that stunt. haha! I got a lecture but it was so worth it.
That flight attendant truly was a leader! His communication left nothing to be argued with!
It went on & she sang quietly ....
As a former flight attendant I agree w him 100%. If you can’t take simple direction you’re a safety concern when/if $hit hits the fan 🤷🏻♀️
He was a control freak jack ass.
She can sing at a whisper level, if I'm sitting near her with one of my migraine episodes I'll throw up on her and then I'd be the bad one so no, she shuts up. We complain about babies, we complain about everyone.@@okinsunshine
@@sarandipity25 As a costumer, if I wanted a concert I would have been at the concert instead of being on a plane. That lady was a certified narcissist, way more self importance than any individual deserves.
😂😂😂
I don't understand how people can be so cruel to their waiters, staff at the supermarket and so on!! I was at a restaurant the other day and when we were done eating we stacked our plates so the waiter could easily take them away. He was so happy and grateful for such a simple gesture, and it felt so great! Be nice to people, people.....
I agree 100% with Charlotte about how every adult should have to work in retail or serving. I have told people this for years. My husband, kids and I all worked restaurants. We generally tip 30%. Be kind to service people. 99.9% of employees are trying their best.
If we’re doing that, maybe we should include a requirement to work in healthcare, law enforcement/military, and manual labor. Experience in these areas would serve to curb the entitlement that seems to be rampant these days.
I've worked in customer service in 1 form or another since I was 16. I also raised 4 kids while doing so. They are very grateful and polite in public and I think watching me and hearing my horror stories has a lot to do with that.
@@davidguidry657 great idea. I couldn't agree more.
It should be like a national service type situation 😂 I know someone mentioned making people work as nurses/military etc but I honestly think working as a server would beat out the entitlement in most people because most people (not all, I know!) Treat nurses/doctors/pilots etc with some respect. Most people look down their noses at servers as if they wouldn't dream of working as one. Speaking from years of personal, hellish experience. A lot of people think servers are below them because you don't need any education to serve. Like the first guy said, servers are 'the help'.
A couple of years working 12 hours with 30 mins break max as a server 6 days a week will crush the entitlement out of anyone. I'm always so kind, respectful and helpful to my servers. I clean up after myself as much as possible! People I eat with (who haven't been servers) often ask me why I do it since 'that's what they're paid for for' 😳 I do it because I want to help them out as much as possible, knowing how back breaking the work is. Also, some days you spend your whole shift without one table treating you respectfully. The smallest act of kindness keeps you going!
Respect to all servers out there! ❤
I work in a building that contains local government offices, all of which close at 5pm, when the doors are locked. One day, a Karen came to the door after 5 insisting on being allowed in. After being politely told several times that the offices are closed, she proceeded to have a full-on screaming meltdown and kept banging on the windows with both fists. We just stood there watching her because it wasn't safe to walk out. She was removed by deputies and accommodated in a different government building that is staffed 24/7. 🚨
People are unhinged
Oh my goodness. I have been there. I used to work in both a DSHS and Employment Security office. Individuals who tried to walk in at 5pm or 2 minutes after issuing EBT cards. They would have in office and outside of the office temper tantrums. Luckily these individuals were few and far between and most of our customers were more dignified.
When people come up to the doors before or after store hours (retail) I just ignore them. The hours are right there on the door
16:11 I would say "I feel like my mouth is moving but you're not hearing anything"
If my children misbehave in public they don’t get a trip or treat next time. They know this and behave accordingly. 😊 I refuse to be one of ‘those’ parents.
*Customer Service Voice* is a real thing and hides my internal rage whilst dealing with the most disrespectful customers.
Same! I call it my Corporate White Lady voice😆
My supervisor always loves when I use my fake “I do really care what you are saying” voice. Especially when I hang up and say what I really wanted to say.
I work at a fabric store where some bolts come with a different-than-standard amount of fabric on them, shown as a decimal on an orange sticker. People ask if that's the price, which is fair, (even though they only ask when the sticker is less than the listed price) but I have to use my customer service voice to point out that the price has the dollar sign in front of it.
As someone who worked in the service industry for a decade, that story filled me with such seething rage that words cannot express it
Me too, agreed.
SAME SIS
In high school, on a field trip, I remember one of the girls on the bus with me had a beautiful voice and let us all know by singing LOUDLY with her walkman (yes, I'm old). I remember enjoying it at first and thinking, "Man, that girl's voice is gorgeous!" But by the time we were half a song in, I remember thinking,"I didn't ask for this and I just wish she'd shut up" Even with a beautiful voice, if you're not asked to sing, don't sing. We don't want to hear it.
I’ve worked in retail and hospitality and every job had rude people except for one…..I was a waitress in a cat cafe and everyone was amazing! The staff, the customers were always so happy and friendly. There’s your answer, fill the shops and restaurants with animals 😊
I'll just keep a Belgian or German shepherd behind the counter, that will be enough.
I work in a cat cafe & have yet to experience a bad customer 😃
I work in mcdonalds and I used to have this Karen customer. Every time she would come through and shout down the mic as soon as she got to it (despite being told not to do that) and her coffee is always "cold" despite just coming out the machine.
So one day she comes round and shouts down the mic like usual so I take her order and payment and as I'm taking another order, she starts clicking her fingers at me to get my attention so I signal "1 minute" to her and finish taking the order before turning back to her and she goes "I want a hot chocolate" no manners or anything so I tell her "next time you need to order at the mic" and she goes "well I forgot" so I just shake my head and wait for her to pay. As I'm taking the payment she goes "you don't like me do you?" And I just say "no" and she replies like a child "well I don't like your face" (bare in mind that this is a middle aged woman) and as she drives down, she calls me a twat. She then tells the manager what I said and the manager goes "well why did you ask her that if you didn't want the answer."
Wowww
That's a great response from the manager! Op answered honestly
I wouldn't like her either. Snapping your fingers or whistling at servers is insulting.
@@nerd1949it is! I worked as a server. One night, some guy kept whistling for me. I immediately told my supervisor that I am not a dog and would not respond to whistling. She understood and talked to the customer…who actually apologized and left me a decent tip! Sometimes, other people are willing to learn if you respect yourself and hold your ground.
First story... We had a saying just before closing. "I'm sorry, but the kitchen is closed." It was the perfect saying when my teenagers came back into the kitchen in the evening after I had done all the chores they should have done and cleaned the kitchen, to tell them that the kitchen was closed and there was nothing for them to eat now. I actually use that with my grandchildren now.
I worked in the food industry for 9 years. Anytime someone showed up that close to closing time and they didn't immediately apologize/leave when we told them that we were closing soon they were ALWAYS horrible to deal with. It was not worth the money from the sale to deal with those people. And I know darn well that it wasn't worth the overtime we were paid for staying to deal with it. That's why my boss implemented a rule that we cut off orders 15 minutes before closing.
I worked retail and same rules apply. Shoppers who came in at like 8:45 were either looking for something specific and knew where it was, or kept us open until at least half an hour after close.
The breathe he took after the lady called him the help had me rolling 😭😭😭😭😭😭
She's lucky he didn't make her a free special chocolate pie to enjoy, like that scene from the movie, "The Help"!
@@LazyIRanchoh my word lol
The laundramat I worked at closed at 9pm. Sunday evening, its ten minutes to close and a HUGE family come in the door dragging yard sized trash bags of dirty clothes plus five hampers overflowing with dirty clothes!! I had laundry to wash for morning pick up, machines to clean, garbage to take out, the entire bldg to vacuum, two bathrooms to clean, dry cleaning to sort, dryer vents to clean (40 wash, 40 dryers) and paper work. They needed change. They brought food and made a mess. Put finger prints on all the vending machines. Broke remote to the tv. Children ran around screaming the whole time. Did not leave until 11pm! I was also pregnant with a high risk baby. I quit that week.
I can truly feel for the first guy. Years back when I was working at a restaurant we had a similar problem. A sizable party came in about a half hour before closing which was bad enough in and of itself. Yet our spineless manager opened the doors back up 15 minutes after we closed for a couple late joiners. I had already put away much of out supplies and had began clean-up so a few appliances were already shut off and at least partially cleaned. Then he had the gall to tell me to fire everything back up for these people (who apparently can't tell time) , so I said "No thanks maybe you would like to do it instead." and walked out. I was young and still lived at home so could get by with this behavior, plus restaurant jobs were and are a dime a dozen so finding another one was not too troublesome.
Good for you!
I have had people come up to my place of work 15 minutes after closing as I’m locking the door saying “what do you mean you’re closed?” “I mean the tills are shut down, the money in the safe and the alarm is set, I have my bag and am going home” the look of shock on people’s faces.
That triggered me from my waiter days in the 80s - oh! the stories...and this is partly why I hate people. And I was called "boy" once by a customer and mostly ignored their table.
That first story. We've had people come in do that...10-20 people last minute. Manager told them we close in 15mins the only thing they could order was non-alcoholic beverages. We close at midnight & have signs throughout the restaurant that say "No kitchen ordrs after 11:30pm. No bar bar orders after 11:45pm"
I don't know if it's the same in other countries, but in Brazil the kitchen of restaurants and bars "close" 1 hour to 30min prior to official closing time. That means that you can't order any food close to closing time, only drinks and even then, the waiter/manager go to your table, with your tab, when it's closing time for you to pay. Sure, you can take your time to finish your drink, but they all keep staring at you and os considered extremely rude to keep the restaurant/bar staff waiting.
It's the same way here in the
U S as well but there are still idiots who don't think the rules apply to them....
10:47 This is during COVID. Uber made a rule for safety that NOBODY at all gets the front seat. Before then it was totally OK to take the front seat of an Uber
When I worked in retail, I was an admin at 19. So I dealt with a lot of crazy, entitled people.
We had a cashier who let a lady return hundreds of dollars of merchandise, but when the prices didn't seem to make sense, I took a look and noticed it was mostly brands that we didn't sell in the store. I found she attached our tags to other clothes, she probably bought a tagging gun online or something.
The next time she tried it, I personally refused her return. She said "It doesn't matter if you have the brand, they still have the tags so I CAN MAKE A RETURN! YOU HAVE TO RETURN IT! WHERE IS YOUR MANAGER!!!" So I called in my store manager, the mom of twins, and told her the situation and why she had to come down to the store immediately. She only lived five minutes away, or we would have just called the police. I won't post her whole rant, but we did not complete that return or see that customer again. In addition to the company report, I called all of the stores in our entire state to warn them about this crazy woman, so she'll have to find another company to scam.
We had one at Sears and she would return everything she ever owned. She would come in dress like the Queen of England and buy all kinds of expensive comforters and stuff but you always knew it was going to come back. I didn't put up with her bull crap and one day when I was in another store she ran to me with her cart so the next time she came in I reported it to security and found out they had a big file on her. She had also run a scam where she had flooring put down at her house and apparently dropped cans on it on purpose to try to get them to replace the floor or to give it to for free. Her daughter was as big a nightmare as she was.
You call the cops. That one you don’t even mess.
I guess that last don't realize that fraud is a real crime and can cost you thousands, time in prison and a lovely felony charge on your record.
I had a woman come in to return a cracked tea pot she purchased at a yard sale!
@@s.b.sieber2007 yet again at Sears and this was back in the early nineties, a woman was going through her mother's closet and found unopened sheets from 1972. A very Brady return.
My husband and I were out to dinner and thought the close time was an hour later than it was. No one said anything. We sat down, ordered, and were halfway through when we suddenly noticed we were alone. I mentioned it to our waitress because I thought they closed at 10, not 9, that they’d emptied out early by 9:10. I was fn mortified when she said they closed at 9. We just asked for boxes, tipped extra on top of a normal tip, and gtfo there as fast as humanly possible. We felt so bad. Hopefully they will forgive us when they realized we honestly thought there was another hour left until close. If they told us they were closing soon we just would have said oh well and gone elsewhere. Poor staff.
It's quite possible they didn't mind. As someone who worked at restaurants, front and back, I can tell you there are lulling days where you're kinda happy to see someone at the end of the day, or maybe it's cold out and you don't feel like getting on a bus yet, or you're counting your till, or whatever. As long as the kitchen is open and the staff are willing, that's all that matters. :) They would've said something otherwise. But a nice tip really helps anyone's day!
@@rorytriscuit my husband used to work in kitchens. We have a lot of empathy for the men and women busting their butts behind the scenes of us getting meals. He used to HATE it when someone would come in and they’d make the restart the grill. We felt so bad getting out of there lol
Me and my siblings did that once. I think it was more that it was just around Daylight Savings, and our clocks were screwed up, so we thought it was earlier than it was, but we all cringed when we realized how late it was. And we tried to make sure that we didn’t leave a big mess
In many places in Europe, the waiters tell the guests that the kitchen is closed, as the kitchen staff already started cleaning (that would usually be around 30 minutes before closing), if the guests arrive right before the closing time.
Has the donut lady been buying 8 donuts for the price of 12 this whole time? 😂
Woman: How many doughnuts are in a dozen?
Me: One sitting?
I hope so lol
I really hope so😂😂
As for the "Bakers' Dozen", I've always read that it comes from England where in the middle ages the bakers would sell you a dozen but put in a 13th one to fool the devil so he couldn't poison the food, lol.😊
@@evesage7231 Bakers would make 13 in case one was burnt or spoiled in some way
Decades ago I worked a 2nd job as a server at a jazz super club.
10 minutes before closing we had around 16 people come in to eat.
My boss had dollar signs dancing around his head, told us to seat them.
Had the cook punch back in and told me to serve them.
Shortened version, they ordered drinks and appetizers, tipped me well and the cook got an extra 2 hours pay. However they spent far less than my manager expected. I think he was envisioning over a thousand dollars and they spent maybe $300-$400.
The customers, the cook and I were happy but not the manager. 😁
Yeah, managers only ever see the dollar signs. My brother is a chef, and he told the owner of a restaurant he was working at, that he should keep it closed on certain holidays, because hardly any guests would show up. Guess who had to pay the whole crew for the entire holiday (read bonus pay, because it was a holiday) for maybe 4 guests that showed up the entire day.
@@mini-mei not surprised at all. 🤣
I used to work at an ice cream shop in the mall. We close when the mall closes, 9pm. We have our lights off, signs put away, and gate down. 2 people show up asking if we're already closed. I jokingly said no (my bad). The girl asked if she could go ahead and get an ice cream bar, to which i said, "Ma'am we're actually closed since it's 9pm." She. Was. Pissssed. I apologized and explained that i was joking and thought it was more than obvious that we were closed given the security gate being down. Her, not understanding how security gates work, ask if i can slide the ice cream through the gate. "If i do that, there'll be ice cream and toppings on the gate, and again, we're closed." This answer she does not like, so she storms off and comes back with a security guard (meanwhile, the other person is just sheepishly standing by). She explains that I'm not helping her get her ice cream bar. And this security guard, looks at his watch and looks directly at the lady (this is where we prepared ourselves for the Dolby sound test) and screams "ITS 915PM AND THE MALL IS CLOSED, DO YOU NEED ANY OTHER WORDS TO EXPLAIN THAT THE MALL IS CLOSED?" This lady made the squiggly emoji face, dropped her head and let out a very soft."No, that's fine, " and walked off with her friend. The security guard apologized to us for raising his voice, but we were glad he did. The very next day, we saw him on duty and offered him a free bar. There's nothing like seeing a buff guy enjoying an ice cream bar (dipped in chocolate, rolled in Oreo, and peanuts).
The second hand embarrassment that I would have felt on that plane. I would have legit melted in my seat. I CAN’T MAN.
But was there no other way to phrase his first request? Mind you, I liked nothing that came out of her mouth, but his immediate charge at her was so nasty! Just for a social error made out of excitement and exuberance and having no loved one to share it with when she heard... Of course she needed to shut up, but he started by coming at her crazy mean and I recognize how that always brings out the sass in me.
@@heidikickhouse- Idk man, all I know is I would dread this plane ride.
@@heidikickhouse- i've heard of this story before. she was asked multiple times to stop and she would then start again when the flight attendants walked away
The uber incident, I'm Australian, we ride in the front seat of taxis (and consequently ubers) as riding in the back is seen as looking down on the driver, so most people default to getting in the front. Even still, I've been asked by an uber driver to sit in the back, it made me feel uncomfortable AF, but you know what I did? I respected their request and got in the back as they asked and kept my damned mouth shut.
same with me and in my county
He said it was a safety issue. I'm curious. How does sitting at back or front affect safety?
@@Outriley there was another comment (also Australian I think) who stated that a drunk passenger in the front seat threw up on him or something. Where I live no official taxi company will take you on if you're too drunk or sick. We had that problem once with a friend who was sick after eating out and too scared to take public transport home, because she feared that all the smells on the subway would make her throw up. We even got her a plastic bag just in case, but all the taxi drivers said no after taking one look at her pale sweaty face. :/
@kbye452 if the bad passenger is in the back seats, it seems like it is easier to get away if the passenger becomes violent. Also, it is harder for the passenger to mess with the controls.
The seats act (a little) like a barrier between driver and passenger
Things is someone evil enough could choke ya from behind so kinda wondering if either is safer.
customers are so dumb. i worked in a restaurant and this lady tells me “give me the chicken plate” and i’m like… “we have like 7 options with chicken, which one do you want?” to which she yells “CHICKEN! CHIIIICKEN!” which definitely answered my question
The women singing on the flight, when she asked the other passengers “what do you think”, I would of been like “I think you should listen to directions given by the man in charge so we aren’t delayed” 😂
Seriously! Flying isn't a quorum. You listen and obey the flight staff who are doing their damned best to keep everyone safe as they defy gravity in a pressurized metal tube with wings
The CEO dude getting fired is just hilarious 😂
Karma doing its work…
No it’s not. It’s positively terrifying and apocalyptic. Being banned from using the ride share app should have been the end of it. The consequence should match the action. Cancel culture is good for no one.
@@pineapplegirl8078 I wouldn't want to work for him, not very welcoming and the representation you'd want from a CEO
Tbh it fit perfectly, it's clear this guy is not a decent person and that likely effects multiple areas of his life, including his employees. @pineapplegirl8078
@@pineapplegirl8078Yeah imagine being proud of having someone lose their income source because someone else got offended. It’s dystopian.
The unknown singer who's apparently a grammy nominee...God did not tell you to be proud, boastful and prideful, HE says to meek and humble. She really should be embarrassed that she made that announcement and then proceeded to give a concert on the plane and then be sarcastic to the airline employee. I had second hand embarrassment for her. Things like that really turn me off to that person. She shouldn't be allowed on a plane because her head is already too far up in the clouds as it is. LOL
I had the worst customer of my life so far earlier this week! That’s in 12 years of working in the service industry. He’s trying to get me fired, too. He took video of me denying him service, told corporate there was no reason. The actual reason was that when he tried to order his coffee, he was asked to hold on a moment while the cashier finished helping another customer. His response was repeatedly screaming his order at the cashier. When another employee came over and told him we’d be with him in a moment, he started cussing. He was being so aggressive that both of them went to the back. I stepped in, because while I did think he was about to get violent, I’ve also worked as a bouncer at a club before, and maybe act slightly recklessly according to my therapist. I’m not a fighter at all, and I’m only 5’4” and 120 pounds, but I know how to act confident. I told him why we were denying him service. He pulled out his phone to film me, and kept saying that I was denying him service for no reason. I kept calmly explaining that he was lying and telling him what actually happened. He kept calling me a liar. He then said that I was refusing to give him my name, even though I gave him my name. I told him to get out, firmly, but not screaming. After like ten times, he finally left. He sent the chopped up video to corporate, though, trying to make it look like we randomly decided not to serve him. I am still shocked that he didn’t hit me. My knees were shaking.
There's something wrong with people like that
Second update- a month after getting fired, I found a new job at an ice cream shop, and I already got promoted to assistant manager! When one door closes, another opens.
When I was a manager at a pizza place, we were packed after a parade. People were shoulder to shoulder, with more people waiting outside, everyone was really cool except this one woman who kept asking how long her order would take.
We had about 20 orders ahead of her, plus people waiting for slices, so after the 5th or 6th time explaining it to her, I pretended I couldn't hear her and asked her to follow me outside so I could hear her. As soon as she walked out, I turned around, walked back in, closed the door and locked it.
The other customers thought it was hilarious.
I did eventually unlock the door, once I knew she got the hint to wait outside, and when her order was ready, I took it to her.
It's crazy that she was the only problem we had that day, but thankfully everyone else had enough common sense to understand that a lobby full of people meant things were going to take a bit longer than usual.
Did Ms. Bobbi Storm's announcement sound like SHE was nominated as a solo artist? "I was nominated for two Grammys, look at me, I WILL sing for you and you must listen". The group she occassionally sings with was nominated, not her. It's sad to see someone with so little self-awareness.
I always say that everyone, upon turning 18, must work a minimum of one year in retail and/or hospitality. Also, no quitting after a week because it's "too hard"; you must stay at the same job for a minimum of 6 months. I really think this would fix the entitlement and rudeness of people, especially towards those in the service industry.
I think you should get out on probation/early graduation if you've proven you get it. I managed to stick it out at a call centre job for the 6 months I promised myself I would for the job history (my first job) and literally immediately had a break-down. Make me work a full year of it and someone is ending up in the hospital. Probably, but not definitely, me.
Oof, I legitimately had a similar situation last night, with the first story. Table of 5 girls, 2 tables of 2, and a few Togo orders. Mind you, we didn't have many customers, ALL DAY LONG, looking at 15 tickets including doordash. This was all 30 MINUTES before we closed. I'll focus on the girls' table here: These girls had made a reservation for this time slot, and we were happy to accommodate due the slow nature of the day, but they were LATE to show up! Red flags abound! 5 top, and EVERY item they got had several changes that were very nonstandard. For example, a girl made up her own dish that literally MATCHED one of our items on the menu! They took a solid 20 minutes to debate orders with the server, bless his heart. And so, after about 10 mins of rapid fire interpretation and execution of the most butchered order I have ever seen in my 3 years, these girls spend 30 mins picking at their food and talking, they leave. I watched as the server AND the bus girl take 15 minutes to clean all the food off their plates, which looked like they maybe had 3-5 bites off any of their food. They didn't even tip to finish it off. Now mind you, this was happening in tandem with 2 other tables that were fairly reasonable, and a Karen takeout order that was neatly packed up for her, starts to pull every item out for inspection, going so far as to pull a soup out and TASTE it, claiming the soup, made that morning, was STALE. Y'all, never have I seen such an... Obnoxious night in my life. If you are reading this comment to the end, thank you for allowing me to vent this to you, this was rather cathartic for me.
People who work in customer service need a support group. It'll be like, "Hi, my name is so and so, and I had 2 Karen's today. I wanted to just slap sense into them, but I know you can't slap sense into people."
@@kaylapounds1359 especially in fields of work like these, the smallest shred of common decency goes a long way.
@@kaylapounds1359 You can't slap sense into people, but you can always slap 'em senseless....
@@kaylapounds1359It’s a shame that we can’t 😂
Hope your week is better ❤
The fact that she couldn’t understand that the girl was telling her there was a dozen in the box but didn’t do the math is insane 😂
Anyone that behaves this way has CLEARLY not worked in customer service.
I will forever be grateful for the man who came to the restaurant I worked at, and gave us a heads up of 50 people coming in an hour. (Coming from a kids football match. 25/25 kids/adults roughly). We were able to prep a side room and designate 2 servers for it with plenty of time.
Charolotte mocking people for not knowing how many in a dozen but then she doesn't know how many is in a baker's dozen. 🤣
"A lot of people need to work in either the retail or restaurant industry. Anyone who has knows you don't show up twenty minutes before closing with a table of fifteen and you certainly can't expect it to go well."
Amen. Preach it sistah!
~former fast food industry worker
Then restaurant should not take customers 30 mins before .
Meanwhile here in Germany that group of 15 would've been flat out told no. People don't realize there's a whole process to closing a restaurant. I work at a bar and as soon as we're done serving, we're done serving. No exceptions made.
Yeah, we turned of the stove 30min before closing. The last half hour was only for customers to finnish and leave.
In Europe that 15 people group would just get a server with grumpy face yelling „clooosed!” 😂
My husband used to work as a combo dishwasher/bus boy/prep cook, and I can’t tell you how many times they had trouble getting customers to leave after closing. One other upset girlfriend and I used to sit and wrap silverware because we’d get tired of waiting for our guys to come out. One time the manager came over and asked me to vacuum around the table of rude customers that wouldn’t leave (2 and a half HOURS after closing). It worked. He couldn’t get in trouble because a “customer” did the vacuuming, and my husband got to go home shortly after their mess (HORRIBLE mess) was cleaned up.
I had a mum SCREAM at me down the phone the other day because we had sent her child's photo home and "someone had scribbled over it", and I had to explain to her, at almost 40 years old, that this was a watermark. She had no idea what that was.
I had a mother call my boss because I gave her son a failing grade on an anatomy exam, which was going to flunk him out of the class. I (used to) teach adults. To be paramedics. Yes ma’am, he needs to pass the anatomy exam to pass the class.
@@MyLifeMyWay Thank you! I'd like to believe my paramedic knows his ass from his elbow.
One of the greatest joys in life is being so at the end of your rope at a job that you always have one foot out the door. You start setting audacious boundaries like, “No Mr./Ms. Boss, I will not be staying late. I told you at the start how late I could stay. Would you like me to come back in for the next shift, or will I need to be looking elsewhere for employment.”
That first one? Yeah, NEVER agree to sit someone that close to closing time, because you know they aren't going to be worth the money. That manager is probably the worst out of all of them for doing that.
That Uber driver was super humble and calm…. kudos to him.
However, he commited a big mistake: he didn't inmediately explained his motivation (security because he has suffered an crime before).
Why does he expect people to know something that he hasn't explained before?
If he doesn't correcly explain situation, is natural for people to think he is being an asshole.
@@enibeni2071now listen closely:
👏nooooo👏. He most certainly didn't make a mistake.
It is his car. It is his prerogative.
You don't deserve, nor are you entitled to, an explanation as to why someone has a boundary, especially not just because you don't like the boundary. He has the right to do whatever he wants with his car and for his own safety, and he doesn't have to say shit to make you feel better about it. He is providing YOU a service, not the other way around.
People not respecting no are assholes, not the people themselves setting a boundary.
OMG, if I walked into a restaurant and learned that they were about to close I would say, “Oh, I’m sorry, goodnight.” And I would go elsewhere. WTF??!!!
literally got hit with the "I've been doing this for 15 years" by a customer today at work. He ordered a one pump mocha latte- mocha and latte are two different drinks but made about the same way. espresso shots and steamed milk is a latte, add mocha syrup and whip cream and boom you have a mocha. People say mocha latte all the time and they just want a mocha but get confused by the terms, so I just rang up a mocha with only one pump and went about my business. He brought the drink back and was pissed because it had whip, told me I rung it up wrong and he told me to do it a certain way and people always get it wrong. When I realized what happened I tried to explain - well I rang it up this way because of how you said it but if you order it by saying a one pump mocha with no whip you'll get exactly what you want every time. He said he didn't want that, he been ordering it that way for fifteen years, I was rude and
i needed to hush blah blah blah i'm wrong he's right - like dude fact of the matter is the only difference between the drink in your hand and the remake I'm handing you is that one has whip and one doesn't. you said yourself that people always get your order wrong but you've been ordering like that for 15 years? I was trying to help you and then you yelled at me in the middle of a public space - gfys
Some coffee customers get crazy so fast when you don't make their "regular" the exact way they want it 🙄 I had a lady get angry at me and yell that she was never coming back a little while ago because she asked for a "white chocolate Americano but replace all of the water with milk" so I rang her up for a white chocolate mocha. Literally a 75 cent difference
Sometimes coworkers have my back when it comes to rude customers, but other times, they're like "I know this thing isn't included, but just give it to them so they'll go away." And I'm just wondering like "Um, people shouldn't be rewarded for being rude and trying to get things for free." I hate doing it.
And that is why a lot of them have an entitled attitude... As soon as a few people give in to their demands they begin to expect it
Hahahaha I do the complete opposite! If i have a full section and one of my tables is rude I give them bottom of the barrel service. I’ll be just as unfriendly back to them but make sure they see me treat every other table amazingly. I’ll bring those people samples from the bar, maybe buy them a dessert, chat with them, etc.
I want those people to understand that this isn’t a “me problem” it’s a “you problem”.
Omg we need more of that fancy
" The consequences of your actions" Charlotte fly by! Love it!!
"People don't have self awareness people are entitled they have lots of audacity they are delulu" - Charlotte 😂 . Modern society in a nutshell aptly described by Charlotte. 😊
I work retail and people consistently come in 5 minutes before close and ignore the employees announcing that the store is closed. They continue to shop and then take forever at checkout when it's already 15 to 20 minutes after closing. I wish I could find out where they work to do this to them.
Yesss! They love to dilly dally, and question every single price of every item and want to use coupon after coupon and can't fathom why the coupons don't work on clearance. (Stated on them it doesn't work on sale items etc)...
It's unnerving
Just tell them the registers automatically closed 10 minutes after closing, it worked for me.
@@ceejay8545me too. Had to do that with ladies trying on clothes in the dressing room 5 minutes after closing. We used to lock up the dressing rooms 30 minutes before closing but people complained and management changed that rule.
I wouldn't put up with that. You got 5 minutes after we make the announcement to get up front or you will not be served.
If i have to run into a shop for something and closing time is coming up, i am quite literally jogging to the item i need, grabbing it, and running to check out. In and out as fast as i possibly can.
I had a customer who halfway through her order - it's like a Mexican subway make it as u go so the food was already half made - told me 'oh by the way I have a nut allergy' so I told her to scan the code that shows all the allergy info, she scanned it, didn't look at it n turned her phone off n continued to carry on ordering eventually once she was sat down and about to eat she decided to look at the info on her phone to realise that she couldn't eat half the stuff she ordered so went to complain to my manager that I was trying to kill her...
Ah, the joys of being a customer service rep. many years ago and having power over the intercom system. We had ONE man refusing to leave or even acknowledge the "store is closed" announcement, so I ended up acting like the good old Wizard Of Oz and went, "Good evening, CUSTOMERRRR" putting full loud and overly friendly emphasis that whoever was making the announcement they were aware there was only one customer in the whole store and it was him. I'm standing parallel on the opposite side of a huge department store and felt like God in that moment. This guy starts looking up and around like he's so confused about the voice until our eyes locked like West Side Story and since he's too far to talk loud enough to me, he just points at himself like, "ME?" I nodded and that's how I got him to leave. So hilarious.