Hi there! Unfortunately you can't lower your position past -120, have you tried adjusting it to 0? Sometimes when you make your tear off position too low or too high it can cut further into your label rather than the perforation. If that doesn't work, we would recommend reloading your labels, and then calibrating your printer. To calibrate, you can follow along to this video: ua-cam.com/video/Ek7RfioHsFA/v-deo.html Please let us know if either of these solutions work!
Nice!
I need to lower the tearoff position more than -120. Otherwise, the cutter cuts into the label. What can i do ?
Hi there! Unfortunately you can't lower your position past -120, have you tried adjusting it to 0? Sometimes when you make your tear off position too low or too high it can cut further into your label rather than the perforation. If that doesn't work, we would recommend reloading your labels, and then calibrating your printer. To calibrate, you can follow along to this video: ua-cam.com/video/Ek7RfioHsFA/v-deo.html Please let us know if either of these solutions work!