I was working in IT support. I found at times the mouse receiver was picking up interference from the mother board. I took a 2 foot long USB extension and re-located the mouse receiver to be a bit farther away from the computer case. This worked all the time for me. How I figured this out was I found the frequency of the mouse system. I got a spectrum analyzer and with using a small antenna probe I took radio frequency spectrum readings around the computer case. I found at the rear of the case the mother board was radiating at near to the frequency of the mouse system. Apparently, the Logitech mouse system which was being used is at 2.4 GHz. This is a common frequency for WiFi, remote controls, and Bluetooth. There are parts of the mother board buss where the logic devices are working at 2.4 GHz. This is a common frequency and can be subject to have interference. Another interesting thing I found, is with many of the cordless mice and keyboards there was better stability using USB-2 instead of USB-3. For typing and using a mouse the speed of USB-3 is not required.
I was having issues with my bluetooth headphones disconnecting when there was a couple of seconds of silence (when pausing videos). Disabling power management solved the issue.
Yep, everything is pretty spot on, just to add some information regarding interference issues: Most wireless mice work in a 2.4Ghz radio band... sadly a lot of stuff works in that radio band. For WiFi networks and bluetooth, if you have antennas near the mouse, the dongle or even desk (some WiFi routers are quite noisy), you might have issues. Another thing, and this happened to me, the USB 3.0 protocol works at a 5Gbps signaling rate, this will cause noise around the 2.4~2.5Ghz frequency, if you have a USB 3.0 device (external hardrive, hub, usb-c devices, etc) or the cabling to it near the mouse or the receiver dongle it might cause interference issues, simply moving the cable further away (or connecting it to a port on the other side of the laptop, or using a small USB extension for the dongle) might solve this issue. With intermittent issues I also had an unify Logitech receiver (with more than 12 years) that started failing, it was quite random and baffling to find that out, luckily the dongles can be purchased and paired separately (quite nice if your mouse is an expensive one)... Another thing that can happen, but it is not intermittent in the failure, is that a USB port is overloaded and gets disabled by the motherboard (by the built-in usb controller), I had this happen to me in both a laptop and a PC, on the PC shutting down, removing power from the wall (or switching off the PSU), remove all non-essential USB devices, wait a bit and restart again solves it. On a laptop it might depend on the manufacturer, shutting down and pressing the power button for 12 secs did the trick. If the port(s) keep on getting disabled after connecting the USB devices, then you might have a USB device that is malfunctioning, on my case it was a USB Hub, after a few hours would 'break' the USB port where it was connected...
Also, could be a bad or dirty USB port where the dongle is plugged in. You might try changing the dongle to another port to see if that solves the problem. If so, clean out the original port with a Q-tip, hand vac, or a little alcohol on the end of a Q-tip.
Yep. I got a cordless mouse, had several, 2 from Microsoft, but they failed and now have a Logitech mouse and one thing I've found is, if your computer is a tower, and sits on the floor, you need to bring the dongle up to roughly level with the mouse, or it won't work reliably as it's line of sight transmission. My SFF Dell sits on my desk, but my keyboard and mouse are on a keyboard drawer below the surface, so use an extension to bring the dongle to the same level of the mouse and that works. Another issue is when you've been able to rule out the mouse etc, but find an issue is something larger, check to be certain your USB ports are working. Years ago, I had a first gen Core i7 based Dell Studio XPS desktop who's motherboard was failing due to loosing periodically the USB ports. A new MB fixed that. Clue was the keyboard, mouse and other peripherals stopped working. So be aware of that. As to Windows 7, I hope you are not online with 7, it's been off support for several years and using it with an outdated browser leads you security risks, and a lack of proper operation of some site due to being forced to run an older version of the browser due to this lack of support.
One more item to check is the on-off switch. I have found at times somehow the switch gets moved when using the mouse and is not in the full on position.
I also use a Bluetooth mouse with Win7 Pro and mine doesn't freeze midstream, but sometimes fails to work at startup. Flicking the mouse's power switch off-on almost always brings it to life, but on rare occasions I've had to reboot Windows. Bluetooth requires a dormant mouse to periodically check for the presence of a paired host, and sometimes it just seems to miss the boat. I also suspect Win7's vintage Bluetooth drivers are not the most robust.
I have a wireless Logitech mouse and often times the left click stops working. I have to click repeatedly for it to register. Blowing hot air into it seems to solve the problem temporarily but after a week it happens again.
I've had an issue with my mouse where sometimes it just stops responding, but if I pick it up, flip the on-off switch on it, then it starts working again. I sometimes notice a hair or bit of dirt in the middle of my mouse area, and think perhaps it rolled over that and "got confused" and needed to be re-centered or something.
One missed possibility is a faulty usb port. I have had a usb port that couldn’t provide enough power to the receiver and it would randomly just stop the mouse. Took me a while to clue in cuz I tried a corded mouse and it worked fine in that USB. I decided randomly to simply try another usb port, and bam no trouble. Some front panel usb or hubs, even extension cables can sometimes not provide adequate power.
I went back to a corded mouse. Got tired of always having to buy battery's and not having one when it was needed. I use a cheap one from Amazon and it has worked fine for years.
I have a corded mouse on a WIN 10 PC. Mouse started freezing, turns out the screensaver slide show running in the background was causing the problem , it was set on 1 min cycle. Turned the slide show off, problem solved.
Using a Wireless Mouse was quite frustrating! The mouse pointer on the screen would move around randomly. Fresh batteries didn't last long. Switched back to a corded mouse for reliability.
Nice channel and a good topic. Well, I bought a new Logi mouse/keyboard with one transceiver to cut down on the spaghetti, but it was flaky for both the mouse and keyboard. The transceiver is only 3 ft away. This helped me by using a 3-inch wire twisty that you would use in your kitchen and taped it to the transceiver. By doing this, you are creating a small antenna to improve the signal. The USB port I used was in the front of my Dell SFF desktop. Not the best solution, but it worked for me.
If a laptop, try turning on the laptop track-pad and see it it works as well. Also, consider proximity to other mice, laptops, a router and or if a dongle (if used) is on the same side of the laptop, closest to the side you use when possible. Replaceable batteries are a common thing though, or a quick charge. Even mixed bluetooth and wifi mice might sometimes seem to interfere with each other. A perhaps odd thing to consider, a wifi or bluetooth enabled phone next to your mouse space might too. Or might not, sometimes this is a little voodoo and it might not even be any of your own devices; consider the big rig that flies through town every other week down your street and blows out your speakers/bass because they are transmitting too much power on their CB, voodoo indeed.
Using a corded mouse is my solution. I hated the uncertainty, that the battery/ies would run out some time while working on important tasks. I gave my work-issue cordless mouse to a colleague and used a corded one instead. Result no worries. Thanks Leo for going through this thoroughly.
The logitech software on my computer (a floor standing tower about 1.8m away from my keyboard and mouse) irregularly asks me to reboot my mouse even though the mouse is working perfectly and continues to do so. Any ideas?
Sounds very like my machine. Like you suggested the whole machine froze. Cause: Microsoft Telemetry. Solution: Follow guides in various on how to divert these telemetry requests away from internet by modifying the hosts file
Another likely cause is 2.4 GHz Wi-Fi. I faced this myself in the past. Simply upgrading to 5 GHz will solve it. 2.4 GHz is easy to interfere with which is also used by Bluetooth and wireless mouse USB dongles
I have a similar issue with my Dell XPS 9520 (it's running windows 11). In my case the mouse will stop working shortly after I've started the laptop. It has the done this with 2 different wireless mice, one Microsoft model and a Lenovo one. When this happens, I find the laptop touch pad is momentarily frozen also. So, in this case I suspect it's an odd software or hardware glitch. Once I've used the track pad to re-animate the cursor the mouse will work normally again in a few seconds or sometimes a minute or so. After going through this strange wake up cycle the mouse will work fine for the rest of the laptops use session. I've just chalked it up a Dell personality disorder, which is fine so long as it doesn't start smashing my hands between the screen and keyboard while I'm typing.
I’ve got a beautiful wireless “gaming” mouse called a “platinum”. It’s fine when being used, but within 20-40 seconds of leaving it be to type something… like a password, a email to log in etc… or just read more than a sentence, it stops responding. It requires flipping it over to hit the connect button… or on/off to get it to respond again. And yes, I had it charge for a full day before I started using it. It’s been sitting in a drawer now for a year after some research and I found no help. Back THEN…
I had a Logitech wireless keyboard/mouse combo with a single USB dongle (before the Logitech universal dongle came out). At almost random times, either the keyboard or mouse would lose signal. Pulling out and reinserting the dongle would get both working again, but only temporarily. I finally gave up on it.
I had problems like that, researched and found my model MB had that issue. ASUS Z97 I got tired of unplugging/replugging & needed a new MB anyway so I got a different brand. problem solved
@@mungox1 My issue was on an HP ENVY 700-327c desktop I bought 9 years ago. Although old, it is still running fine with an old gaming wireless keyboard of another brand. I am using wired keyboards and mice on my two new builds (Intel i9-10850K and AMD 9900X).
my laptop is Dell Windows 11, I am using Microsoft Keyboard and mouse via Bluetooth. both mouse and keyboard stop working almost everyday. I put them aside and start using laptop keyboard and trackpad. Microsoft Keyboard and mouse start working after 20 or 30 minutes. it seems Dell Bluetooth is root cause which is made by mighty Intel. we tried several Bluetooth keyboards but all stop working. it looks like Bluetooth driver is decades old and Intel never bothered to update it.
I don't know if you tried but you can go to the Dell drivers download section and see if they have any drivers available for the specific keyboard/mouse models that you are using...I know on my old Dell D531 they have various drivers available for certain devices on the Dell drivers download section...
@@Shabbir-A. Wow, I'm surprised he can't get it going...I guess Microsoft has to update Windows 11 so it has the right drivers available...Sorry to hear about that...
@@josephvida1439 the windows and drivers are all being updated regularly. Microsoft surface laptops are working good but Dell laptops have this problem.
@@Shabbir-A. I remember many years ago I had problems with the Dell bluetooth module too running XP...It took time installing, uninstalling, and reinstalling, well you get the point...So yea, I know Dell has problems so that is why I suggested checking out the drivers section anyway...11 is still young and will receive future updates that might resolve that problem on a Dell, or Dell might get around to issuing an update or firmware update, you never know...I always try to think positive...
Well, I have butter fingers, so after I bought a wireless mouse on Ebay...I took off the back and attached a string under the battery that is tied to the table...Now it will never fall to the floor... On a side note, if you are under 50, you probably don't know what a ball mouse is...I still have one lying around and it is a pain in the @ss...So I'm sure everyone can agree that an optical mouse is the best invention since sliced bread...
I have a similar issue with my work setup.. A USB receiver is connecting to a mouse and a keyboard. The receiver is inserted on the dockingstation on an HP monitor. Apparently the monitor is shielding some of the signal. If I move the keyboard too far away from the monitor/too close to me, then the keyboard stops working properly. Moving the keyboard closer to the monitor solves issues. I imagine it's the same for the mouse. In my case the mouse has been behaving... This guy Faraday is problematic....especially his cage.
Maybe this comment helps, a little bit or for some people. I have a Logitech wireless mouse on one particular computer, at least two years, and still no problem. I have a microsoft branded wireless mouse for a laptop computer, at least two years and still apparently no problem. I had a couple or so other, cheaper wireless mouses which seemed to work well for several months and then some ceasings. Brand and quality?
✅ Watch next ▶ Why Is My Computer Crashing Randomly? ▶ ua-cam.com/video/ewE697GvbuE/v-deo.html
I was working in IT support. I found at times the mouse receiver was picking up interference from the mother board. I took a 2 foot long USB extension and re-located the mouse receiver to be a bit farther away from the computer case. This worked all the time for me.
How I figured this out was I found the frequency of the mouse system. I got a spectrum analyzer and with using a small antenna probe I took radio frequency spectrum readings around the computer case. I found at the rear of the case the mother board was radiating at near to the frequency of the mouse system. Apparently, the Logitech mouse system which was being used is at 2.4 GHz. This is a common frequency for WiFi, remote controls, and Bluetooth. There are parts of the mother board buss where the logic devices are working at 2.4 GHz. This is a common frequency and can be subject to have interference.
Another interesting thing I found, is with many of the cordless mice and keyboards there was better stability using USB-2 instead of USB-3. For typing and using a mouse the speed of USB-3 is not required.
what spectrum analyser did you use? id like to do something similar for interference to my wifi
The number one solution to this issue for me is to disable Bluetooth power management in Device Manager.
I was having issues with my bluetooth headphones disconnecting when there was a couple of seconds of silence (when pausing videos). Disabling power management solved the issue.
Great advice!! Most of the answers I already thought of but it's good to hear it matches up :)
Yep, everything is pretty spot on, just to add some information regarding interference issues:
Most wireless mice work in a 2.4Ghz radio band... sadly a lot of stuff works in that radio band.
For WiFi networks and bluetooth, if you have antennas near the mouse, the dongle or even desk (some WiFi routers are quite noisy), you might have issues.
Another thing, and this happened to me, the USB 3.0 protocol works at a 5Gbps signaling rate, this will cause noise around the 2.4~2.5Ghz frequency, if you have a USB 3.0 device (external hardrive, hub, usb-c devices, etc) or the cabling to it near the mouse or the receiver dongle it might cause interference issues, simply moving the cable further away (or connecting it to a port on the other side of the laptop, or using a small USB extension for the dongle) might solve this issue.
With intermittent issues I also had an unify Logitech receiver (with more than 12 years) that started failing, it was quite random and baffling to find that out, luckily the dongles can be purchased and paired separately (quite nice if your mouse is an expensive one)...
Another thing that can happen, but it is not intermittent in the failure, is that a USB port is overloaded and gets disabled by the motherboard (by the built-in usb controller), I had this happen to me in both a laptop and a PC, on the PC shutting down, removing power from the wall (or switching off the PSU), remove all non-essential USB devices, wait a bit and restart again solves it. On a laptop it might depend on the manufacturer, shutting down and pressing the power button for 12 secs did the trick. If the port(s) keep on getting disabled after connecting the USB devices, then you might have a USB device that is malfunctioning, on my case it was a USB Hub, after a few hours would 'break' the USB port where it was connected...
Also, could be a bad or dirty USB port where the dongle is plugged in. You might try changing the dongle to another port to see if that solves the problem. If so, clean out the original port with a Q-tip, hand vac, or a little alcohol on the end of a Q-tip.
Is a qtip really a good idea though? Couldn't you get fibers stuck in it?
Yep. I got a cordless mouse, had several, 2 from Microsoft, but they failed and now have a Logitech mouse and one thing I've found is, if your computer is a tower, and sits on the floor, you need to bring the dongle up to roughly level with the mouse, or it won't work reliably as it's line of sight transmission.
My SFF Dell sits on my desk, but my keyboard and mouse are on a keyboard drawer below the surface, so use an extension to bring the dongle to the same level of the mouse and that works.
Another issue is when you've been able to rule out the mouse etc, but find an issue is something larger, check to be certain your USB ports are working. Years ago, I had a first gen Core i7 based Dell Studio XPS desktop who's motherboard was failing due to loosing periodically the USB ports. A new MB fixed that. Clue was the keyboard, mouse and other peripherals stopped working. So be aware of that.
As to Windows 7, I hope you are not online with 7, it's been off support for several years and using it with an outdated browser leads you security risks, and a lack of proper operation of some site due to being forced to run an older version of the browser due to this lack of support.
One more item to check is the on-off switch. I have found at times somehow the switch gets moved when using the mouse and is not in the full on position.
Clean out the IR port with compressed air. Clean off the glide pads with rubbing alcohol. Clean your mouse pad of debris and dirt.
I also use a Bluetooth mouse with Win7 Pro and mine doesn't freeze midstream, but sometimes fails to work at startup. Flicking the mouse's power switch off-on almost always brings it to life, but on rare occasions I've had to reboot Windows. Bluetooth requires a dormant mouse to periodically check for the presence of a paired host, and sometimes it just seems to miss the boat. I also suspect Win7's vintage Bluetooth drivers are not the most robust.
I have a wireless Logitech mouse and often times the left click stops working. I have to click repeatedly for it to register. Blowing hot air into it seems to solve the problem temporarily but after a week it happens again.
I've had an issue with my mouse where sometimes it just stops responding, but if I pick it up, flip the on-off switch on it, then it starts working again. I sometimes notice a hair or bit of dirt in the middle of my mouse area, and think perhaps it rolled over that and "got confused" and needed to be re-centered or something.
Wireless keyboards and mice that use a propietary receiver are more reliable than those that have to share the Bluetooth with other devices.
One missed possibility is a faulty usb port. I have had a usb port that couldn’t provide enough power to the receiver and it would randomly just stop the mouse. Took me a while to clue in cuz I tried a corded mouse and it worked fine in that USB. I decided randomly to simply try another usb port, and bam no trouble. Some front panel usb or hubs, even extension cables can sometimes not provide adequate power.
This happens to me; it is always the battery in the mouse getting too weak to function.
I went back to a corded mouse. Got tired of always having to buy battery's and not having one when it was needed. I use a cheap one from Amazon and it has worked fine for years.
Same for me. No wireless mouse or keyboard.
I won't use a wireless mouse either. But if I did, I'd be sure to have a pack of rechargeable batteries nearby for such occasions. :)
I have a corded mouse on a WIN 10 PC. Mouse started freezing, turns out the screensaver slide show running in the background was causing the problem , it was set on 1 min cycle. Turned the slide show off, problem solved.
Using a Wireless Mouse was quite frustrating! The mouse pointer on the screen would move around randomly. Fresh batteries didn't last long.
Switched back to a corded mouse for reliability.
Hello this isnt really a theme of the video but can i recover my recovery email with the email its meant to recover ?
Your recovery email needs its own recovery email from which you can recover your recovery email of your email.
@marco31 dang
Nice channel and a good topic. Well, I bought a new Logi mouse/keyboard with one transceiver to cut down on the spaghetti, but it was flaky for both the mouse and keyboard. The transceiver is only 3 ft away. This helped me by using a 3-inch wire twisty that you would use in your kitchen and taped it to the transceiver. By doing this, you are creating a small antenna to improve the signal. The USB port I used was in the front of my Dell SFF desktop. Not the best solution, but it worked for me.
What about drivers?
Keep them updated.
If a laptop, try turning on the laptop track-pad and see it it works as well. Also, consider proximity to other mice, laptops, a router and or if a dongle (if used) is on the same side of the laptop, closest to the side you use when possible. Replaceable batteries are a common thing though, or a quick charge. Even mixed bluetooth and wifi mice might sometimes seem to interfere with each other. A perhaps odd thing to consider, a wifi or bluetooth enabled phone next to your mouse space might too.
Or might not, sometimes this is a little voodoo and it might not even be any of your own devices; consider the big rig that flies through town every other week down your street and blows out your speakers/bass because they are transmitting too much power on their CB, voodoo indeed.
Using a corded mouse is my solution. I hated the uncertainty, that the battery/ies would run out some time while working on important tasks. I gave my work-issue cordless mouse to a colleague and used a corded one instead. Result no worries. Thanks Leo for going through this thoroughly.
battery life is fine in fact very good
The logitech software on my computer (a floor standing tower about 1.8m away from my keyboard and mouse) irregularly asks me to reboot my mouse even though the mouse is working perfectly and continues to do so. Any ideas?
I keep a corded mouse and corded keyboard close by because I have the same problems with Windows 10.
Sounds very like my machine. Like you suggested the whole machine froze. Cause: Microsoft Telemetry. Solution: Follow guides in various on how to divert these telemetry requests away from internet by modifying the hosts file
Another likely cause is 2.4 GHz Wi-Fi. I faced this myself in the past. Simply upgrading to 5 GHz will solve it. 2.4 GHz is easy to interfere with which is also used by Bluetooth and wireless mouse USB dongles
👍👍 Thanks. JimE
I have a similar issue with my Dell XPS 9520 (it's running windows 11). In my case the mouse will stop working shortly after I've started the laptop. It has the done this with 2 different wireless mice, one Microsoft model and a Lenovo one. When this happens, I find the laptop touch pad is momentarily frozen also. So, in this case I suspect it's an odd software or hardware glitch. Once I've used the track pad to re-animate the cursor the mouse will work normally again in a few seconds or sometimes a minute or so. After going through this strange wake up cycle the mouse will work fine for the rest of the laptops use session. I've just chalked it up a Dell personality disorder, which is fine so long as it doesn't start smashing my hands between the screen and keyboard while I'm typing.
Just like my wife, it just doesn't listen
I’ve got a beautiful wireless “gaming” mouse called a “platinum”. It’s fine when being used, but within 20-40 seconds of leaving it be to type something… like a password, a email to log in etc… or just read more than a sentence, it stops responding. It requires flipping it over to hit the connect button… or on/off to get it to respond again.
And yes, I had it charge for a full day before I started using it. It’s been sitting in a drawer now for a year after some research and I found no help. Back THEN…
I found that mice in my budget would lag if they were wireless, so I use a wired mouse.
A doungle uses power. You must chech that Windows is not alloud to swich off the usb port the dongle is in.
I had a Logitech wireless keyboard/mouse combo with a single USB dongle (before the Logitech universal dongle came out). At almost random times, either the keyboard or mouse would lose signal. Pulling out and reinserting the dongle would get both working again, but only temporarily. I finally gave up on it.
I had problems like that, researched and found my model MB had that issue. ASUS Z97
I got tired of unplugging/replugging & needed a new MB anyway so I got a different brand. problem solved
@@mungox1 My issue was on an HP ENVY 700-327c desktop I bought 9 years ago. Although old, it is still running fine with an old gaming wireless keyboard of another brand. I am using wired keyboards and mice on my two new builds (Intel i9-10850K and AMD 9900X).
my laptop is Dell Windows 11, I am using Microsoft Keyboard and mouse via Bluetooth. both mouse and keyboard stop working almost everyday. I put them aside and start using laptop keyboard and trackpad. Microsoft Keyboard and mouse start working after 20 or 30 minutes. it seems Dell Bluetooth is root cause which is made by mighty Intel. we tried several Bluetooth keyboards but all stop working. it looks like Bluetooth driver is decades old and Intel never bothered to update it.
I don't know if you tried but you can go to the Dell drivers download section and see if they have any drivers available for the specific keyboard/mouse models that you are using...I know on my old Dell D531 they have various drivers available for certain devices on the Dell drivers download section...
@@josephvida1439 we have an IT guy in the office and he tried to fix it but looks no way
@@Shabbir-A. Wow, I'm surprised he can't get it going...I guess Microsoft has to update Windows 11 so it has the right drivers available...Sorry to hear about that...
@@josephvida1439 the windows and drivers are all being updated regularly. Microsoft surface laptops are working good but Dell laptops have this problem.
@@Shabbir-A. I remember many years ago I had problems with the Dell bluetooth module too running XP...It took time installing, uninstalling, and reinstalling, well you get the point...So yea, I know Dell has problems so that is why I suggested checking out the drivers section anyway...11 is still young and will receive future updates that might resolve that problem on a Dell, or Dell might get around to issuing an update or firmware update, you never know...I always try to think positive...
I've had 4 WL mouse and keyb over 7,10&11 and 4 different makes and I NEVER have had any problem
Well, I have butter fingers, so after I bought a wireless mouse on Ebay...I took off the back and attached a string under the battery that is tied to the table...Now it will never fall to the floor...
On a side note, if you are under 50, you probably don't know what a ball mouse is...I still have one lying around and it is a pain in the @ss...So I'm sure everyone can agree that an optical mouse is the best invention since sliced bread...
Can't use an optical mouse on a glass desk top without a pad though! I guess being >50 I still like the ball mice better. :)
@@angelbear_og Wow, never thought of that kind of situation...
I have a similar issue with my work setup.. A USB receiver is connecting to a mouse and a keyboard.
The receiver is inserted on the dockingstation on an HP monitor. Apparently the monitor is shielding some of the signal. If I move the keyboard too far away from the monitor/too close to me, then the keyboard stops working properly. Moving the keyboard closer to the monitor solves issues. I imagine it's the same for the mouse. In my case the mouse has been behaving...
This guy Faraday is problematic....especially his cage.
I switched my mouse from a usb3 to a usb2 port.
Problem solved.
Why does your wireless mouse stop, randomly? Simple: Feed it more cheese! 🧀
Maybe this comment helps, a little bit or for some people. I have a Logitech wireless mouse on one particular computer, at least two years, and still no problem. I have a microsoft branded wireless mouse for a laptop computer, at least two years and still apparently no problem. I had a couple or so other, cheaper wireless mouses which seemed to work well for several months and then some ceasings. Brand and quality?
Because the battery has died. On Dell wireless mouses, an orange light will blink indicating the battery is getting weak
There can be only one
If he’s on Windows 7 it’s probably so out of date
👍!