Dynamics 365 Customer Service - Service Level Agreements (SLAs)
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- Опубліковано 6 жов 2024
- Dynamics 365 Customer Service - Service Level Agreements (SLAs). Learn about what are SLAs and what is their role in Dynamics 365 Customer Service. Learn how we can set them up.
Hi Skadoosh,
Thank you for the video!
How do I add the SLA Timer onto the form?
hi good question i would like to know too if u find out please let forward it to me thx 🙏
Hi Ryan & Qais, Apologies for the delay. I have added a video today for the timer control. Let me know if I can help you with anything else. This is the link to the video.
ua-cam.com/video/rpQAMzyz3PA/v-deo.html
Hi, how can I have section with flag and countdown in the case form? I’ve added a timer but it doesn’t work, what is th right setting?
Pls watch video at playback speed of 0.75x.. the presenter is way too quck
Hello Mehul. thank you for watching the video. Our next video on Advanced SLAs we will keep the speed slower :) and also touch important SLAs concept again to compensate for it. Thank you for your valuable feedback.
@@skadoosh3275 looking forward to it... Keep up the good work
Create SLA escalation when an agent did not meet the sla timelines
You should be able to do it by editing the related power automate flow in the SLA KPI items