SLA Action Configuration using Power Automate | SLA Fail, SLA Success, SLA Warning | Dynamics 365
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- Опубліковано 9 лют 2025
- This video explains the below points on Dynamics 365 Customer Engagement CRM: SLA Action Configuration using Power Automate | SLA Fail, SLA Success, SLA Warning | Dynamics 365
Thanks for the video. For anyone wondering, the task was not created because you didn't enter the regarding type. You were looking for 'Case" but the technical name is 'Incident'
Thanks for this video! I have a query that if we have multiple sla items then how we'll create a single flow that will trigger a mail whenever sla is near non compliance for all sla items irrespective of the priority. As it would be a tedious task to create a flow through configure actions for each an every sla item.
Thanks for the video, you have selected test environment but what will happen in production? Is there a way to dynamically populate environments?
Thank YOU so much.
If i didnt set as default to entitlment then what happened?
Set as Default option is not showing to my end
and if i click on Activate button pop up comes with Invalid Entitlment
Hi Sanjay,
On creation of case, SLA will behave the way you had explained. My question is what if the case was closed and reopened again. How the KPI’s & SLA will behave for reopened cases?. Please clarify.
Thanks & Regards,
Pradeep
The sla will not start again on case reactivation as the applicable when is created on
Hi Sanjay I have one scenario which is related to relevance search in d365 can I ask hear r any otherway
@@softchieflearn Thank you!
@@softchieflearn I have the querry I need to restart the SLA once case is reactivated. can one help
Hi Sanjay in my Form I cannot see Resolve in timer although I mapped Entitlements. What is the possible cause.!
You didn’t start by showing how to create an SLA, rather you used an existing one