We purchased this mattress in the luxury firm. The Nolah replaced a medium mattress we'd had for about 10 years that had become too soft. I'll give our impression of this mattress VS the Wink luxury firm we replaced it with under the 120 day free replacement warranty. On a scale of 1-10 we, my wife and I, would give this mattress a 4, it's soft. Also it has terrible edge support. The only positive I'd give this mattress is it slept fairly cool. During the 100 days we had the mattress there was no change in the firmness, too soft. The Wink luxury firm is right on with its firmness rating, we'd give it a 6 or 6.5. Because they run the support coils all the way to the edge of the mattress the edge support is outstanding, the best we've ever had. Back to the Nolah and another negative, the return process. They made us a "special offer" when I told them I wanted to return the mattress, buying the mattress outright for about 20% of the original price. They stated that due to Covid it was hard to find places that would take the mattress for donation purposes. I sent a return email that we weren't interested, please come get the mattress and issue the refund. A few days went by and I contacted them by email. They stated they were still looking for a donation site and asked if we knew of one(we live in the LA area and there are tons of donation sites). In the meantime have we considered the "special offer". I said no. A couple more days went by and I sent another email, asking if they fully understood we wanted to do the return, they replied with, "are you sure you don't want to take advantage of our special offer?" OMG. I stated NO, let me know when you have the pick up scheduled. That afternoon I received an email from another company about picking up the mattress,,, funny how after I emphatically stated "come get it" they managed to find a site for donation. I had to take pictures of the mattress, write used on the tag and take a photo of that. I had to send in the donation form from the company that picked up the mattress. Now more than a week later the refund still hasn't hit our bank. We also had to pay a $99 dollar return fee. The exterior construction on the Nolah mattress looked good, similar to the Wink, but it's too soft, the edge support is very poor, and they go a mile to try and get out of their "Easy return" policy. In conclusion the Wink is a better mattress for the same price.
Thank you for your take and for sharing your experience. We are searching for another mattress right now within the 120 days trial for an Air-Pedic, which isn't working well.
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We purchased this mattress in the luxury firm. The Nolah replaced a medium mattress we'd had for about 10 years that had become too soft. I'll give our impression of this mattress VS the Wink luxury firm we replaced it with under the 120 day free replacement warranty.
On a scale of 1-10 we, my wife and I, would give this mattress a 4, it's soft. Also it has terrible edge support. The only positive I'd give this mattress is it slept fairly cool. During the 100 days we had the mattress there was no change in the firmness, too soft.
The Wink luxury firm is right on with its firmness rating, we'd give it a 6 or 6.5. Because they run the support coils all the way to the edge of the mattress the edge support is outstanding, the best we've ever had.
Back to the Nolah and another negative, the return process. They made us a "special offer" when I told them I wanted to return the mattress, buying the mattress outright for about 20% of the original price. They stated that due to Covid it was hard to find places that would take the mattress for donation purposes. I sent a return email that we weren't interested, please come get the mattress and issue the refund.
A few days went by and I contacted them by email. They stated they were still looking for a donation site and asked if we knew of one(we live in the LA area and there are tons of donation sites). In the meantime have we considered the "special offer". I said no. A couple more days went by and I sent another email, asking if they fully understood we wanted to do the return, they replied with, "are you sure you don't want to take advantage of our special offer?" OMG. I stated NO, let me know when you have the pick up scheduled. That afternoon I received an email from another company about picking up the mattress,,, funny how after I emphatically stated "come get it" they managed to find a site for donation.
I had to take pictures of the mattress, write used on the tag and take a photo of that. I had to send in the donation form from the company that picked up the mattress. Now more than a week later the refund still hasn't hit our bank.
We also had to pay a $99 dollar return fee.
The exterior construction on the Nolah mattress looked good, similar to the Wink, but it's too soft, the edge support is very poor, and they go a mile to try and get out of their "Easy return" policy. In conclusion the Wink is a better mattress for the same price.
Which sleeps cooler?
Thank you for your take and for sharing your experience. We are searching for another mattress right now within the 120 days trial for an Air-Pedic, which isn't working well.