Wow, we are kinda glad we ended up not paying them a visit when we were down there last week. Thank you guys for the review. We absolutely loved Olga’s thanks to you guys :)
@@SmokyMtFaithFoodFun she really is. We love supporting local with our blog and we always try to do something new in our travels. We stumbled across your UA-cam channel and you helped a bunch! So thank you goes out to you 10 fold
I looked up reviews on Google maps from 2 to 3 months ago ( alot of 5 star reviews), but anything recent within the last few weeks/days looks bad (1 to 2 star reviews). Was it new management, new bad employees? Something obviously happened recently .
My wife and I were just up there a couple of weeks ago and noticed that Cheezy Steaks was closed...When did this happen? And if I can ask, and you happen to know, why did they close? They were great!
I'm sorry you all had such a bad experience. You guys are usually so up beat and positive. I feel bad for you guys. I too have had bad experiences with some places and paid too much and throwed the entire meal away. Please don't let this place get you down. Please continue to have fun and entertaining videos. I love you guys and your puns. ❤
I ate there when they was in gatlinburg now i can say the sub was good but had the mac not a fan had the mash potatoes it was nasty but the Philly sub but i have not had it sents @SmokyMtFaithFoodFun
As hard as it must have been, we truly appreciate the transparency of this review. The food shown in your containers didn't even look appetizing at all to my husband and I. The meat was definitely missing in the Philly sandwich, and honestly, it just looked sloppily put together. I know you can't judge a book by its cover, but if it doesn't taste good, it's over before it began. As for the price - outrageous! It's totally deserving of the black fork of shame. ✔️
We watch your videos all the time, especially your food reviews. We trust your opinions wholly. When we saw Christy's face change on her first bite we knew this was going to be a hard one to do. We were happy to hear your truths, because we hear all positive reviews so much from bloggers and when we come down from Cincinnati, we want to know the real truth. Thank you so much for being honest. I hope the owner sees this video and uses it as a wake up call to change things. Who wants to spend their money and possibly get sick on their vacation? Thank you, thank you, thank you.
This was the first time I’ve seen you give a bad review. I bet the owner is void. That’s a lot of money for little food. Hopefully the owner reaches out. Big fans of you two. Thanks for an honest review.
@@SmokyMtFaithFoodFunMy son's family went this weekend and had horrible experience smelled like garbage but ordered anyway and everything tasted sour like spoiled UGH
Thanks for review…WOW!! We’ve often thought about going there but never have So Glad we haven’t went there and never will now. I can tell you all take no pleasure in doing a bad review but appreciate the honesty for sure
I would take that food back over there and demand my money back….i don’t care if I had to drive an hour….its the principle…..51.00 dollars for that….heck to the noooooooooo! Thanks for the review…..Christy you are priceless…your expressions tell the story!…….
@@CincinnatiDragon-fq6vp I don't mind paying a little extra for good food. After all, someone has to pay the bills to keep quality. Unfortunately this business has got a quality problem that they need to fix or they may lose their business.
@@CincinnatiDragon-fq6vp All the food up there is expensive. We actually ate there. I made a comment. Inflation and food prices are crazy, but it’s a tourist area. We tried to buy a bag of ice for our cooler on our way out of Pigeon Forge. The guy told my husband no one in PF had ice and if he found some to call him he would go buy every bag. Crazy stuff
Thanks for sharing. I just feel like yall already had an opinion before yall reviewed the food. Yall started the video before yall tried the food alluding to an impeding negative review. I do acknowledge that the food did not look the best, but I thought it was kind of mean/bashing calling it garbage and making vomit noises. I understand that it’s frustrating getting the wrong order but the restaurant did offer to make it right. I’m not trying to cause drama. I enjoy yalls channel and reviews very much, but I also think you can give negative feed back without the bashing. Looking forward to y’all’s next review!
We had not reviewed or tasted the food at all before trying it on camera. Our negative opinion was formed from the rude way I was cut off while speaking, incorrect order and sticky table I was at while waiting for the order to come out. I guess if food tasted rancid to you, would you not gag? Because it took everything in me not to gag on the mac n Cheese. It was absolutely horrible. The cheesesteak itself had absolutely no flavor and the cheese sauce didn't either. Not even a saltiness which cheezewiz should. The restaurant only offered to give us the "correct" sandwich...which is great...but the taste and quality of the food wouldn't have been any better as everything else would have remained the same. Why would we want to go back when some of the food we got was putrid and sour? There was simply no redeeming good quality here. Go check out Google reviews. You will see quite a few 1 star comments as of lately that said very similar things. There are also comments on this video that had very very negative experiences at this establishment. Very sad.
@@SmokyMtFaithFoodFunlike I said I’m not trying to stir the pot. I had read the one star reviews and also the video comments before I left my comment. I believe you had a negative experience. I acknowledge the food didn’t look appealing to me and I probably wouldn’t visit the establishment. The only thing I was saying was just the delivery of the message I felt could have been different. I think it’s ok to talk about the food not being up to par but it just came off kind of mean. Thank you for sharing and I look forward to y’all’s next video.
@@taylorc293 by watching the video, it sounds the staff was dismissive from jumpstart. Possibly new owners or owner not engaged as in past. I will tell you this, I’ve lived in Philly for twenty years. That food looked like crap. That’s exactly how I would say it to the staffs faces. Food is expensive regardless of location. They were kind. Dismissive staff, dirty tables, mistake was not ask for your money and go.
I agree. Their whole demeanor even before they opened the boxes. I knew it was going to be bad. And does he even chew? He appears to swallow food after two chomps
Geo we appreciate that. That will go back into the channel to make more content. We are always honest in our reviews but this one bothered us. We don’t want to harm a business but this was too much to ignore.
That looks horrible! You guys really took one for the team there! I have to say that sometimes people lie in reviews. Thank God you were absolutely honest, and you should be! Thanks for the brutally honesty! The sour taste your tasting is usually because of unclean coolers! They aren't keeping their restaurant clean. You're lucky you didn't get food poisoning. Love you guys, guard your health! ❤
Not sure how anyone can give a honest review if the business knows beforehand that you're doing a review. In most cases they will make sure your food is top notch and give you special treatment.
Honestly, I had an extensive vlog for them with the turtle man out front! I got a whole cheesesteak, it was small and not a lot of meat, I dropped it on a salad with some thousand island dressing, I don’t eat bread, the meat was bland and the cheese was blah! It felt like cheap state fair food! I deleted the footage I had and made a small short featuring the turtle man ! Great vlog ! Thanks for the honesty! Oh yeh wife didn’t care for her salad, it was small ! No worth the money!😮😸👋🇺🇸
@@SmokyMtFaithFoodFun I follow this rule. If I have to stand up to order or get my own drink, I don't tip. Tipping has gotten seriously out of control, especially when they require you to pay 1st. Like tip me, then I give bad service.
Highly doubt they were out to get you. You sat in the restaurant taking photos of the food at the "dirty" tables yet didnt say anything to the staff that you got the wrong order then and there. Decided to leave, drive 45+ minutes, then call and say the order was wrong, they offer to make it right then you complain that you're too far away. Couldve picked it up when you got home, get a refund, etc.
We didn’t say they were out to get us. It is on us that we didn’t check the order right there. How hard is it to do two sandwiches though with only one other person in the place? Just wasn’t up to scratch for $51
@SmokyMtFaithFoodFun Wow harsh review, guys. Sorry your experience was unpleasant. Honest review is one thing, but you all bashed. Promoting Christ faith and love on your channel, people are going to watch you closely. And no, Im not a troll, nor am I trying to hurt you. This is just an honest opinion and a little advice from one Christian to another.
I'm from South Eastern Pennsylvania just north of Philadelphia the heart of cheese steak territory lol. And have been wanting to try their steaks. I really don't think I want to chance it now . Thanks for the heads up
Usually, when a place goes viral, their standards drop, and they treat people like they are lucky to eat their food. I will never go there. Unfortunately, I had the same experience at a local sandwich restaurant that has been open for a year. It was great until my last two visits. I paid $20 for a sandwich and a drink yesterday, and it was awful. That's two strikes, and there won't be a third.Thanks for the review.
Hey y’all thanks for the review !! You are SPOT ON with it. My wife and I went to Bigfoot Philly this past November and the Mac and Cheese was cold like they had taken it right out of the refrigerator . They didn’t have any utensils except for plastic knives, they only had one type of drink. They were out of everything. The staff was not friendly at all. We couldn’t understand what the Rave was. We will never go back there again. There are so many great places to eat in the area. I can’t believe this place is still open for business !!! Thanks.
In the past I've complained because you show so many great places to eat I will have to eat five meals a day on my October trip. I'm glad you saved me a trip this time.
On our first visit to the area three years ago at their original Wears Valley location, we were very impressed and loved the cheesesteak & fries. Last year, we tried again at their current location and it was an unmitigated disaster. We got there at their opening time and they were NOT anywhere close to being ready to serve food. We sat in the establishment for a half hour before they took our order and then waited another thirty minutes for our food. We ate and seemed COMPLETELY DIFFERENT from the year before. The food was mediocre and incredibly expensive. We were highly disappointed and vowed never to return again. Cheesesteaks are one of my favorite things and Bigfoot went from one of my favorites to a no go zone.
I appreciate your honesty! We’ve never tried this place, but thinking now we’ll skip it. It’s so disappointing when you go to a place that is supposed to be so good, and the meal is terrible. Our last trip to The Old Mill was absolutely horrible, and that shocked us. And we’ve only visited The Pottery House Cafe once, and that experience was so bad we are afraid to give it another try. Eating out is very expensive these days, so when you do spend that much money it should be good! Your meals there did not look good, and that was very expensive! I’m wondering if management will try to make it right with you. They should. Great video!
We went to this place when it was in town behind the the McDonalds and was always good and always looked forward to going back. Since they have been on Wears Valley we been a couple times and once and one of there best and longest employees just had threatend his mom who was also working there, and left. Once our Mac and cheese was still frozen when we got it, and last time we got half what we were supposed to get like you . Owner seems super nice but he's not gonna be in business if he dont start spendin some time there himself. Way to expensive to go back just to "see" if things are better.
We ate there and had the same horrible experience. We are an hour from Philadelphia and here we get 12 inch yummy cheesesteaks for at the most $15 with everything. They told us their rolls came from Philly...wrong. You want a great cheesesteak order one from Esterly's in Bowers, PA. They mail all over the world.
Thanks for the honest review. I am the same way when it comes to food and customer service. I am also brutally honest and my wife tells me not to be but I am when I comes to food. I’m sorry you wasted that much money on this little of nothing. I enjoy your channel.
Well anyone that thinks you are being harsh is so wrong. We went there and I would never recommend this place. We experienced the absolute insanity of pricing for two. The tables as you mentioned were dirty and the employee attitudes were abysmal. I was excited that possibly they made a really good Philly. Really none in the area. Pretty much didn't eat our sides as they were possibly overshadowed by a horrible philly. Sorry I was born and raised in Philly but folks be aware of the slop they call a Philly. Simply stay away. If they were any good we would be back but not a chance.
I had them a few years ago at the wears valley location. I actually bought the huge one. It was good, but an outrageous poor value money. Even considering the area/inflation.
One of the worst experiences I’ve ever had, tried to go there for our anniversary lunch and they was supposed to be open at noon I believe and a we went inside and a woman was eating and said it would be about 30 minutes, they was supposed to be open already! Went back and they said they still wasn’t ready! So we left and went somewhere else, never again, horrible experience!! Lesson learned, place is TRASH
We have Penn Station here, and they have great cheesesteaks. Never had a bad one there. I know you'd rather promote more local places, but if you have one there, try it out.
If I knew I was going to be taking my food to go. And had a 45 minute drive to get back home, i would have either ate there or found some place close by to picnic. The mac n cheese may have spoiled after sitting in a container for 45 minutes, and the potato salad would have been warm 🤮.
It was in an air conditioned vehicle. We take food to go for that amount of time all the time...to get anywhere in the Smokies it is generally a 30-45 minute drive. We've never had "spoiled food" picked up from anywhere even over an hour away. We picked up something in Townsend yesterday and it's an hour plus back to our home. No issues whatsoever with food taste or quality. The food we recieved clearly had been spoiling long before we got it and what to say about the lack of flavor on the sandwiches? Flat. Literally NO flavor.
I appreciate you guys putting this out. Hopefully it will help them improve. I admire you guys for being honest and sharing your thoughts and experience even if its not always a good experience.
@@ThomasStanfield-dp8vv if you don't have something nice to say please don't say anything at all. Brooks and Christy are great people and they don't want or expect free food. They are simply sharing their thoughts on their experience. They didn't want to hurt the business or speak badly of them but thought it was a good idea to share their experience with their subscribers. I hope you have a great day.
We asked for nothing except to promote their business. We do work with other businesses in the area and we understand that you can’t do what we do. But you don’t have to be so angry all the time. If you are lonely and want someone to talk to, call us. We will talk to you.
We were just staying in Pigeon Forge for a week. We actually ate at this place last Wednesday. Our sandwiches had a lot of meat. I also thought it was expensive. The older guy working told us they do get their meat fresh daily, never frozen. The older woman who took our order also mentioned a tik tok influencer visited them. This was after I mentioned your channel and we were trying to eat local while visiting. She was sitting on the front porch and walked in when we came in. There was also a live chicken inside the restaurant. The reason for the chicken? We asked. Apparently, there had been 2 chickens and that morning nothing but feathers. She said the chicken (survivor) was traumatized and shaking and it ran in for protection. Nice thought but a live chicken in an eating establishment is not a good idea. Our food was ok. I also elected for beer cheese and did not like the taste. My husband ordered what Brooks ordered and his was good, however we ordered fries and they never brought them. Food prices are definitely higher. As for the social media the lady assuming owner said they already had a good social media. When we left she was back outside sitting on the porch. I said hope you have a good day. She replied oh yeah we will. I do think they’re very comfortable there. My nephew wanted a root beer float. Scoop of ice cream, opened bottle of root beer and was almost 9 dollars. I almost ordered 7 cheese macaroni but I told my husband where do you come up with 7 cheeses? Seems at least 1 would conflict with other flavors. Glad I didn’t order.We won’t go back. Always good to try local eateries. Some you win, some you lose. Thanks for the honest review. We enjoyed our week. Tried to find Ramsey falls but was unable to get to it. Stopped and asked directions and the lady said it would take 4 hours up and 4 hours back. Going back in cooler weather. Will try to find it again. God Bless y’all ❤
Debbie wow. Thank you for sharing your experience. So they have just become complacent and that’s ok. It happens. We agreed on the number of cheeses. We do think that may be the weird taste unless it was just sour. We won’t be back either. God bless you all!
not sure what the issue is with (Bigfoot Philly) very Odd too and a Shame! thank goodness we didn't have time to go there when we were down there. Course as u said you went based on other vlogger's reviews but something is definitely wrong with what you got and what they got that for sure. I Really Hope they reach out to you and maybe they will want to redeem themselves. If that is the service and food they normally make at those prices, well count me and my wife out as you both said there are Lots of other nice places to spend our money at and get better everything. though if they do contact you and you do another review i would love to Reconsider my view point . Thank for your Honest review though Difficult was fair and honest much appreciated too. so thank you Books & Christy please keep those review coming p.s. we did get to go to paw paw's very busy but really good food too both wife and I loved it all around worth every penny plus the tip
I am absolutely disgusted by the service they had brought upon y'all. I'm from Kodak and I wouldn't even feed this to my prized hogs (I named them both after y'all, my fav youtubers!!!!) anyways, glad y'all made this to warn us folks!
We just wanted what we paid for. You keep talking about our hurt feelings but you are the one answering all the comments like your mom wouldn’t let you out to play. What is that about? We genuinely would love to know what we ever did to you? We don’t even know your name.
That is disappointing. I know yall hated to do that but, you had to be truthful. I would have be as upset or even more so if I had paid 51.06 for a lousy meal!
What a shame. There's much better food out there than this terrible food. I'm not sure if they were having a bad day, or just don't care. That's unfortunate. Thank you for the honest review! 💜
@@SmokyMtFaithFoodFunwhen I drove by there today there was a sign up in the front window that said “opening soon” so I’m assuming they sold and it’s going to reopen.
I am so sorry this happened to y'all. $51 for that is terrible! We will not be trying Bigfoot when we come out in August! They definitely did not deserve that tip either! Just a big waste of money.
My family ate there yesterday and had a bad experience. First we walk in and the man at the counter was completely rude..Told us that they had a large crowd come through and that it would be awhile before they started cooking again and that if we wanted we didn’t have to stay here did this twice almost as if he wanted us to leave lol. So we ended up waiting anyway no big deal, the guy finally takes our order and we wait some more. After a bit our food comes out the boy that brought it out had a bit of an attitude he seemed annoyed when he was handing us the food and told me to hurriedly take the forks that he was holding.As for the sandwich I was disappointed in mine, first off there wasn’t hardly any meat on it second the vegetables were still cold. The Mac and cheese was ok had a nice pull to it, the smoked potato salad was a let down the price was not worth the small cup and the potatoes weren’t cooked through enough so it was still kind of raw..lastly when we went to pay my mother in law got stiffed on change. She didn’t want to cause a scene so she told us after we left..First four people it was almost $100 I am so sad because I had high hopes for this place.
@@SmokyMtFaithFoodFunI feel that! And the price was absolute highway robbery :/ I’m sorry you all had a bad experience too I wish I would have found this video before we went! I hyped my family up for this place and feel like I flubbed up now lol
Omg, those meals looked awful for the price you paid. You could go down the road to Publix on Wears Valley and the Parkway and get a Philly sub and great sides for way less and get way more. We have been wanting to go to Bigfoot and now won’t go near it. Sorry you had such a horrible experience.
50 dollars on 2 sandwiches is a whole lot of money to spend . You guys were ripped off. The mac-n-cheese was probably sour hope you don’t get sick . As for the the potato salad it was probably sour also . You should get your full refund. I always trust your food reviews. Thanks for sharing this. God bless you both keep on keeping on .
Thank you so much for your honest review. I appreciate it so much! Going out to eat can get expensive when you are on vacation and you certainly don't want to leave hungry after you spend that kind of money. I am always looking for good places to eat when we are visiting the Beautiful Smoky Mountains, so I really appreciate your honesty. Thanks again! ❤
Maybe you could give them another try later on? And not eat it 45 minutes after it is prepared? I don’t know of many things that are good to me 45 minutes after it’s fixed lol. We ate there yesterday and it was delicious. Just a thought. We love watching y’all’s videos! 😊
Don't think I have ever seen such a sad excuse for a man as this Thomas character....sad to think a man is walking around so unhappy with his own life that he has to throw hateful comments to nice people...he needs therapy.
Glad I saw ur honest review. Could have been an off night or just the employees on duty. Was thinking about stopping in on the way to our cabin in September since it's out that way but I think we will go someplace else now.
Hello Smoky Mountain Faith, Food & Fun, it's unfortunate to hear about your Bigfoot encounter and the closure of Cheezy Steaks. While we're not authorities on Philly cheesesteaks, we did enjoy a delightful one from the brunch menu at Not Watson's in downtown Knoxville that you might like to try. If you go don't miss out on the fresh-cut fries either; they're outstanding. :) Best wishes, from your pals at Christmas Never Ends.
Hey guys, I like watching your videos very much. I was a chef for 14 years up here in Minneapolis Mn and have a couple observations. #1 looks like a bummer meal. Often when a resto does Mac and cheese they precook the nuuds then add sauce and either heat up on the stovetop or pop in the oven. My guess is the pasta was past the point where it should be served. They go sour after 3 days or so. #2 Christy’s sando looked ok not a showstopper. As far as the 1# of meat on Brook’s sando the weight restaurants put on the menu is pre-cooked weight. So you have to subtract 30% on the item upon consuming. Probably a couple summer workers not keeping up to standards. Don’t be to hard on them.
Don't apologize for a bad review. You gave a honest review and that is what matters. if the food is good its good and if its bad its bad. Thanks for your honestly.
I really appreciate this review…Thank you for your honesty ! That is definitely a place that my husband and I would drive by on vacation and think “ wow! We need to go there, sounds amazing!’ Those sandwiches look awful, when I think “Bigfoot” I think tons of toppings and tons of steak. Those were all bread and those sides sounded and looked disgusting. I am so happy we saw this and definitely will NOT be going there. The customer service sounds horrible as well, not to mention the price for what you get. Sorry you guys had to deal with that, but you saved a lot of us a disappointing trip for sure. You guys are awesome ❤️🥰👍🏻
Kaye the consequences in this economy will be the close of their business if they don’t turn it around. We don’t wish that on anyone. We hope they get back on track
That sandwich is a joke, especially for the price. That's insane. Why would they do that? Word of mouth ,for crappy food, will not be a good move, can sink you faster than just about anything. Its just crazy.
I agree your food does not look appetizing or as advertised. We have too many local vloggers who act/ feel like they can't give a negative review even if it's deserved. Good for you guys for being honest! I don't feel like you were looking for any recognition from the business. It's completely acceptable to not be impressed with a restaurant!
So sorry that this happened to you guys. But thanks for putting it out there so others won’t waste their money. I’m not a picky eater at all but the food didn’t even look appetizing to me. I was thinking about all the other places I could have eaten for $51 and the food quality be better. Sorry guy. Just sorry for your experience.
I have a feeling you were shafted by less-than-savory employees. The owner seems like a genuinely good guy from previous videos I've seen so I'd hope he would be willing to rectify the situation.
What genuinely good person charges $47 for a foot-long sub with two small sides? The sandwiches also weigh less than advertised, and he has the nerve to not include a cheap soda fountain drink with it.
@@steverussel9842 check their website and you'll find that the price you mentioned would add up if they ordered the big sandwiches. This entire video can be explained away with a simple misunderstanding when ordering. They drove away without checking the food despite Bigfoot offering to replace it.
We would hope they would reach out but they seem very happy with their social media and not too much about their customers. That’s the sad thing about it right now. A lot of people are feeling this when they go. The owner may not know what’s happening
@@SmokyMtFaithFoodFun well hopefully he's not willfully clueless. Either way, I hope you guys can find a legit cheesesteak place in the smokies cause I'd definitely visit if it pass ya'lls test.
Thanks for this honest review!! We’re going to stay in Gatlinburg for a full 2 weeks in the early fall. We will not be visiting Bigfoot and I hope no one does either!!
We’ve been watching your reviews for months and you two are so positive we’re shocked at how bad your experience was. Your honesty is refreshing.
Donald we appreciate your support. Thank you
Thank you! You are being real and honest and i really, really appreciate that!😊
That's what we're all about! 😊
Wow, we are kinda glad we ended up not paying them a visit when we were down there last week. Thank you guys for the review. We absolutely loved Olga’s thanks to you guys :)
So glad you enjoyed Olga’s! We saw your reels! Thank you for promoting Tanya. She is a wonderful person
@@SmokyMtFaithFoodFun she really is. We love supporting local with our blog and we always try to do something new in our travels. We stumbled across your UA-cam channel and you helped a bunch! So thank you goes out to you 10 fold
I looked up reviews on Google maps from 2 to 3 months ago ( alot of 5 star reviews), but anything recent within the last few weeks/days looks bad (1 to 2 star reviews). Was it new management, new bad employees? Something obviously happened recently .
We found this to be the case as well but we aren’t sure what has happened in the interim.
My wife and I were just up there a couple of weeks ago and noticed that Cheezy Steaks was closed...When did this happen? And if I can ask, and you happen to know, why did they close? They were great!
Shane we don’t know exactly why. They sounded like they were struggling with the economy and just couldn’t continue. We were very sad
Very sad indeed. Keep up the Great work...we will catch you on the next video! 👍
I'm sorry you all had such a bad experience. You guys are usually so up beat and positive. I feel bad for you guys. I too have had bad experiences with some places and paid too much and throwed the entire meal away. Please don't let this place get you down. Please continue to have fun and entertaining videos. I love you guys and your puns. ❤
We will do it Wendy. We will keep pluggin on. Lol. Yeah this was just a horrible experience.
Thanks for the up front review. We'll hold off on going until we hear that things have gotten better!!!
Why even give them a chance when they clearly don't care about their customers and completely overcharge?
Steve we thought it was too much for sure. $51 for that.
@@SmokyMtFaithFoodFunThis place wont last long thats why a lot of people dont come to the smokies anymore
I ate there when they was in gatlinburg now i can say the sub was good but had the mac not a fan had the mash potatoes it was nasty but the Philly sub but i have not had it sents @SmokyMtFaithFoodFun
I don’t think we have ever said how many visitors the Smokies gets but I’m not sure why that matters.
As hard as it must have been, we truly appreciate the transparency of this review.
The food shown in your containers didn't even look appetizing at all to my husband and I. The meat was definitely missing in the Philly sandwich, and honestly, it just looked sloppily put together. I know you can't judge a book by its cover, but if it doesn't taste good, it's over before it began. As for the price - outrageous! It's totally deserving of the black fork of shame. ✔️
That is exactly how we felt. It was a very hard one to do but the truth had to be told. Very sad
We watch your videos all the time, especially your food reviews. We trust your opinions wholly. When we saw Christy's face change on her first bite we knew this was going to be a hard one to do. We were happy to hear your truths, because we hear all positive reviews so much from bloggers and when we come down from Cincinnati, we want to know the real truth. Thank you so much for being honest. I hope the owner sees this video and uses it as a wake up call to change things. Who wants to spend their money and possibly get sick on their vacation? Thank you, thank you, thank you.
Marsha you are welcome. It was hard to do. Honesty is the only way to handle it
This was the first time I’ve seen you give a bad review. I bet the owner is void. That’s a lot of money for little food. Hopefully the owner reaches out.
Big fans of you two. Thanks for an honest review.
@@SmokyMtFaithFoodFunMy son's family went this weekend and had horrible experience smelled like garbage but ordered anyway and everything tasted sour like spoiled UGH
Yes over 4th of July weekend
Thanks for review…WOW!! We’ve often thought about going there but never have So Glad we haven’t went there and never will now. I can tell you all take no pleasure in doing a bad review but appreciate the honesty for sure
No pleasure at all. We wish they could all be great. Unfortunately they can’t. Thank you for watching
I agree! We would have gone there as well, but not now. Yuck!
I would take that food back over there and demand my money back….i don’t care if I had to drive an hour….its the principle…..51.00 dollars for that….heck to the noooooooooo! Thanks for the review…..Christy you are priceless…your expressions tell the story!…….
@@CincinnatiDragon-fq6vp I don't mind paying a little extra for good food. After all, someone has to pay the bills to keep quality. Unfortunately this business has got a quality problem that they need to fix or they may lose their business.
@@CincinnatiDragon-fq6vp All the food up there is expensive. We actually ate there. I made a comment. Inflation and food prices are crazy, but it’s a tourist area. We tried to buy a bag of ice for our cooler on our way out of Pigeon Forge. The guy told my husband no one in PF had ice and if he found some to call him he would go buy every bag. Crazy stuff
Her expressions told me all I needed to know but then I tried it. Just no good on any level. Sad but nothing good
Christie and her expressions are priceless! I could almost taste it the way she described it 🤮🤢Wont be going there….❤
Thanks for sharing. I just feel like yall already had an opinion before yall reviewed the food. Yall started the video before yall tried the food alluding to an impeding negative review. I do acknowledge that the food did not look the best, but I thought it was kind of mean/bashing calling it garbage and making vomit noises. I understand that it’s frustrating getting the wrong order but the restaurant did offer to make it right. I’m not trying to cause drama. I enjoy yalls channel and reviews very much, but I also think you can give negative feed back without the bashing. Looking forward to y’all’s next review!
We had not reviewed or tasted the food at all before trying it on camera. Our negative opinion was formed from the rude way I was cut off while speaking, incorrect order and sticky table I was at while waiting for the order to come out. I guess if food tasted rancid to you, would you not gag? Because it took everything in me not to gag on the mac n Cheese. It was absolutely horrible. The cheesesteak itself had absolutely no flavor and the cheese sauce didn't either. Not even a saltiness which cheezewiz should. The restaurant only offered to give us the "correct" sandwich...which is great...but the taste and quality of the food wouldn't have been any better as everything else would have remained the same. Why would we want to go back when some of the food we got was putrid and sour? There was simply no redeeming good quality here. Go check out Google reviews. You will see quite a few 1 star comments as of lately that said very similar things. There are also comments on this video that had very very negative experiences at this establishment. Very sad.
@@SmokyMtFaithFoodFunlike I said I’m not trying to stir the pot. I had read the one star reviews and also the video comments before I left my comment. I believe you had a negative experience. I acknowledge the food didn’t look appealing to me and I probably wouldn’t visit the establishment. The only thing I was saying was just the delivery of the message I felt could have been different. I think it’s ok to talk about the food not being up to par but it just came off kind of mean. Thank you for sharing and I look forward to y’all’s next video.
@@taylorc293 by watching the video, it sounds the staff was dismissive from jumpstart. Possibly new owners or owner not engaged as in past. I will tell you this, I’ve lived in Philly for twenty years. That food looked like crap. That’s exactly how I would say it to the staffs faces. Food is expensive regardless of location. They were kind. Dismissive staff, dirty tables, mistake was not ask for your money and go.
@@georgemaltese ok.
I agree. Their whole demeanor even before they opened the boxes. I knew it was going to be bad. And does he even chew? He appears to swallow food after two chomps
Sorry you had that experience. I have not been there and I doubt we ever will. I appreciate your honesty.
Robin thank you. It just isn’t worth it for the service and the price.
Thanks! For the honest vlog
Geo we appreciate that. That will go back into the channel to make more content. We are always honest in our reviews but this one bothered us. We don’t want to harm a business but this was too much to ignore.
That looks horrible! You guys really took one for the team there! I have to say that sometimes people lie in reviews.
Thank God you were absolutely honest, and you should be! Thanks for the brutally honesty! The sour taste your tasting is usually because of unclean coolers! They aren't keeping their restaurant clean. You're lucky you didn't get food poisoning. Love you guys, guard your health! ❤
The dairy was for sure spoiled. It was just not good but we only had a bite or two. We think that’s why we didn’t get sick. Thank you so much
I'm so grateful for your honest review. So many other food vloggers say everything is so good even when it's not. Thanks for sharing!
Marie we try to stay away from places we don’t enjoy but this was unexpected. It just wasn’t good on any level and we had to say so
Thank You For Doing This Video and Your Very Honest Review. It's So Refreshing to See & Hear.
Glad it was helpful! Thank you Kelly!
I appreciate your honest review VERY MUCH! Thanks.
Glad it was helpful Kathy! Thank you for watching
Not sure how anyone can give a honest review if the business knows beforehand that you're doing a review. In most cases they will make sure your food is top notch and give you special treatment.
That is possible. In this case, Christy asked to film and she still got bad food. Reviews lately seem to indicate it’s declining
Honestly, I had an extensive vlog for them with the turtle man out front! I got a whole cheesesteak, it was small and not a lot of meat, I dropped it on a salad with some thousand island dressing, I don’t eat bread, the meat was bland and the cheese was blah! It felt like cheap state fair food! I deleted the footage I had and made a small short featuring the turtle man ! Great vlog ! Thanks for the honesty! Oh yeh wife didn’t care for her salad, it was small ! No worth the money!😮😸👋🇺🇸
Simply they should go look for Bigfoot. Philly was simply awful.
Geo thank you for your support. We appreciate you. They are going to sink if they don’t right the ship
My question is, Why did you tip?
We paid for and ordered our food first. Obviously not knowing how bad and wrong it would be. We tipped in good faith prior to receiving the product.
@@SmokyMtFaithFoodFun I follow this rule. If I have to stand up to order or get my own drink, I don't tip. Tipping has gotten seriously out of control, especially when they require you to pay 1st. Like tip me, then I give bad service.
Highly doubt they were out to get you. You sat in the restaurant taking photos of the food at the "dirty" tables yet didnt say anything to the staff that you got the wrong order then and there. Decided to leave, drive 45+ minutes, then call and say the order was wrong, they offer to make it right then you complain that you're too far away. Couldve picked it up when you got home, get a refund, etc.
We didn’t say they were out to get us. It is on us that we didn’t check the order right there. How hard is it to do two sandwiches though with only one other person in the place? Just wasn’t up to scratch for $51
@SmokyMtFaithFoodFun Wow harsh review, guys. Sorry your experience was unpleasant. Honest review is one thing, but you all bashed. Promoting Christ faith and love on your channel, people are going to watch you closely. And no, Im not a troll, nor am I trying to hurt you. This is just an honest opinion and a little advice from one Christian to another.
We weren’t trying to bash but we understand. This was just a brutal experience that we had. We appreciate the feedback 😀
I'm from South Eastern Pennsylvania just north of Philadelphia the heart of cheese steak territory lol. And have been wanting to try their steaks. I really don't think I want to chance it now . Thanks for the heads up
William you are most welcome 😊
When they told me the price I would’ve had to walk away. I’m so glad I watched this video (late) so I will know to steer clear of this place.
Yeah it just wasn’t good at all
Usually, when a place goes viral, their standards drop, and they treat people like they are lucky to eat their food. I will never go there. Unfortunately, I had the same experience at a local sandwich restaurant that has been open for a year. It was great until my last two visits. I paid $20 for a sandwich and a drink yesterday, and it was awful. That's two strikes, and there won't be a third.Thanks for the review.
That has been our impression as well. They went viral and don’t care about standards anymore. That’s sad. Thank you for watching
Hey y’all thanks for the review !! You are SPOT ON with it. My wife and I went to Bigfoot Philly this past November and the Mac and Cheese was cold like they had taken it right out of the refrigerator . They didn’t have any utensils except for plastic knives, they only had one type of drink. They were out of everything. The staff was not friendly at all. We couldn’t understand what the Rave was. We will never go back there again. There are so many great places to eat in the area. I can’t believe this place is still open for business !!! Thanks.
Duane sorry you had that experience. Seems like that happens a lot
In the past I've complained because you show so many great places to eat I will have to eat five meals a day on my October trip. I'm glad you saved me a trip this time.
Solo we are sorry and at the same time happy to save you a trip. Lol. Thank you for watching 😊
Thank you for doing an honest review. It might this business improve, or if not, it will help us stay away from them. Vacations are expensive.
They sure are expensive! You are most welcome
On our first visit to the area three years ago at their original Wears Valley location, we were very impressed and loved the cheesesteak & fries. Last year, we tried again at their current location and it was an unmitigated disaster. We got there at their opening time and they were NOT anywhere close to being ready to serve food. We sat in the establishment for a half hour before they took our order and then waited another thirty minutes for our food. We ate and seemed COMPLETELY DIFFERENT from the year before. The food was mediocre and incredibly expensive. We were highly disappointed and vowed never to return again. Cheesesteaks are one of my favorite things and Bigfoot went from one of my favorites to a no go zone.
Thank you guys for sharing that with us. We know we won’t go back. Disaster is correct
$50 for what you received is absurd. I'm glad you gave an honest review, and hopefully, people will avoid this place and they will go out of business.
Fat chance. This place thrives off clueless tourists.
It was absurd and we will always be honest in our reviews. We like others work too hard to spend money foolishly.
I appreciate your honesty! We’ve never tried this place, but thinking now we’ll skip it. It’s so disappointing when you go to a place that is supposed to be so good, and the meal is terrible. Our last trip to The Old Mill was absolutely horrible, and that shocked us. And we’ve only visited The Pottery House Cafe once, and that experience was so bad we are afraid to give it another try. Eating out is very expensive these days, so when you do spend that much money it should be good! Your meals there did not look good, and that was very expensive! I’m wondering if management will try to make it right with you. They should. Great video!
Joanne thank you. This one was so hard to do
Thank you for this honest review. I am sorry you had such a bad experience. People work to hard to spend their money on substandard food.
Lol place is really bad
Georgia exactly! It is too much for lack of quality and bad food. Thank you for watching
We went to this place when it was in town behind the the McDonalds and was always good and always looked forward to going back. Since they have been on Wears Valley we been a couple times and once and one of there best and longest employees just had threatend his mom who was also working there, and left. Once our Mac and cheese was still frozen when we got it, and last time we got half what we were supposed to get like you . Owner seems super nice but he's not gonna be in business if he dont start spendin some time there himself. Way to expensive to go back just to "see" if things are better.
Craig thank you for sharing that. We are hearing this story a lot. Not a good thing at all
Thank y'all for the honest review. I truly appreciate it. ❤
You are most welcome. We will always be honest even when it’s not pretty
@SmokyMtFaithFoodFun Those sandwiches were ridiculous, and if I were the owner, I would be ashamed. 😔
That was our feeling
We ate there and had the same horrible experience. We are an hour from Philadelphia and here we get 12 inch yummy cheesesteaks for at the most $15 with everything. They told us their rolls came from Philly...wrong. You want a great cheesesteak order one from Esterly's in Bowers, PA. They mail all over the world.
Diane thank you for sharing your experience. Seems lately this is the norm for them. It’s sad as we wanted it to be so good
Thanks for the honest review. I am the same way when it comes to food and customer service. I am also brutally honest and my wife tells me not to be but I am when I comes to food. I’m sorry you wasted that much money on this little of nothing. I enjoy your channel.
Robert thank you so much! If we aren’t going to be honest about the review we might as well not do it 😊. We appreciate you watching
Oh my! Did you consider 🤔 taking it back? 🤔
It's a 40 minute drive.
Well anyone that thinks you are being harsh is so wrong. We went there and I would never recommend this place. We experienced the absolute insanity of pricing for two.
The tables as you mentioned were dirty and the employee attitudes were abysmal. I was excited that possibly they made a really good Philly. Really none in the area. Pretty much didn't eat our sides as they were possibly overshadowed by a horrible philly. Sorry I was born and raised in Philly but folks be aware of the slop they call a Philly. Simply stay away.
If they were any good we would be back but not a chance.
Lou we appreciate you. We didn’t want to be harsh or come across that way but it really was just terrible. Thank you for watching
I had them a few years ago at the wears valley location. I actually bought the huge one. It was good, but an outrageous poor value money. Even considering the area/inflation.
Elias this was terrible. Sad to hear that it’s not a new thing. Thank you for sharing with us
One of the worst experiences I’ve ever had, tried to go there for our anniversary lunch and they was supposed to be open at noon I believe and a we went inside and a woman was eating and said it would be about 30 minutes, they was supposed to be open already! Went back and they said they still wasn’t ready! So we left and went somewhere else, never again, horrible experience!! Lesson learned, place is TRASH
It was a horrible experience for us. If we saved you a trip then we did our job 😊. Appreciate you guys watching
We have Penn Station here, and they have great cheesesteaks. Never had a bad one there. I know you'd rather promote more local places, but if you have one there, try it out.
We do have one! We will try them. Thank you for that 😊
Wow !!! That's terrible! Shame on them. I will never go there to eat.
If I knew I was going to be taking my food to go. And had a 45 minute drive to get back home, i would have either ate there or found some place close by to picnic. The mac n cheese may have spoiled after sitting in a container for 45 minutes, and the potato salad would have been warm 🤮.
It was in an air conditioned vehicle. We take food to go for that amount of time all the time...to get anywhere in the Smokies it is generally a 30-45 minute drive. We've never had "spoiled food" picked up from anywhere even over an hour away. We picked up something in Townsend yesterday and it's an hour plus back to our home. No issues whatsoever with food taste or quality. The food we recieved clearly had been spoiling long before we got it and what to say about the lack of flavor on the sandwiches? Flat. Literally NO flavor.
I have lived in the Philly area all my life. What you have there is NOT a Philly cheesesteak!
You don't have to come from Philadelphia to know this lol
Very true! Lol
Chris it sure wasn’t. It was a sad sandwich
I appreciate you guys putting this out. Hopefully it will help them improve. I admire you guys for being honest and sharing your thoughts and experience even if its not always a good experience.
Thank you so much. It’s not easy to do
@@ThomasStanfield-dp8vv if you don't have something nice to say please don't say anything at all. Brooks and Christy are great people and they don't want or expect free food. They are simply sharing their thoughts on their experience. They didn't want to hurt the business or speak badly of them but thought it was a good idea to share their experience with their subscribers. I hope you have a great day.
We asked for nothing except to promote their business. We do work with other businesses in the area and we understand that you can’t do what we do. But you don’t have to be so angry all the time. If you are lonely and want someone to talk to, call us. We will talk to you.
@@SmokyMtFaithFoodFunyou guys are great people even to people who are not good to you. I admire that. ❤
@@CincinnatiDragon-fq6vp So, you're saying you agree with yourself? Well, that's no surprise.
IF you're ever in Chattanooga Tn at Hamilton Place Mall they have a fantastic cheese steak restaurant there in the food court it's Charley's
John I will make a note of that. Thank you so much!
We were just staying in Pigeon Forge for a week. We actually ate at this place last Wednesday. Our sandwiches had a lot of meat. I also thought it was expensive. The older guy working told us they do get their meat fresh daily, never frozen. The older woman who took our order also mentioned a tik tok influencer visited them. This was after I mentioned your channel and we were trying to eat local while visiting. She was sitting on the front porch and walked in when we came in. There was also a live chicken inside the restaurant. The reason for the chicken? We asked. Apparently, there had been 2 chickens and that morning nothing but feathers. She said the chicken (survivor) was traumatized and shaking and it ran in for protection. Nice thought but a live chicken in an eating establishment is not a good idea. Our food was ok. I also elected for beer cheese and did not like the taste. My husband ordered what Brooks ordered and his was good, however we ordered fries and they never brought them. Food prices are definitely higher. As for the social media the lady assuming owner said they already had a good social media. When we left she was back outside sitting on the porch. I said hope you have a good day. She replied oh yeah we will. I do think they’re very comfortable there. My nephew wanted a root beer float. Scoop of ice cream, opened bottle of root beer and was almost 9 dollars. I almost ordered 7 cheese macaroni but I told my husband where do you come up with 7 cheeses? Seems at least 1 would conflict with other flavors. Glad I didn’t order.We won’t go back. Always good to try local eateries. Some you win, some you lose. Thanks for the honest review. We enjoyed our week. Tried to find Ramsey falls but was unable to get to it. Stopped and asked directions and the lady said it would take 4 hours up and 4 hours back. Going back in cooler weather. Will try to find it again. God Bless y’all ❤
Debbie wow. Thank you for sharing your experience. So they have just become complacent and that’s ok. It happens. We agreed on the number of cheeses. We do think that may be the weird taste unless it was just sour. We won’t be back either. God bless you all!
not sure what the issue is with (Bigfoot Philly) very Odd too and a Shame! thank goodness we didn't have time to go there when we were down there. Course as u said you went based on other vlogger's reviews but something is definitely wrong with what you got and what they got that for sure. I Really Hope they reach out to you and maybe they will want to redeem themselves. If that is the service and food they normally make at those prices, well count me and my wife out as you both said there are Lots of other nice places to spend our money at and get better everything. though if they do contact you and you do another review i would love to Reconsider my view point . Thank for your Honest review though Difficult was fair and honest much appreciated too. so thank you Books & Christy please keep those review coming
p.s. we did get to go to paw paw's very busy but really good food too both wife and I loved it all around worth every penny plus the tip
Dave we thank you for watching and seeing our side. For the price and the service and then the food was that bad? Just not worth it
I am absolutely disgusted by the service they had brought upon y'all. I'm from Kodak and I wouldn't even feed this to my prized hogs (I named them both after y'all, my fav youtubers!!!!) anyways, glad y'all made this to warn us folks!
Melissa we didn’t know that we had hogs named after us! That is awesome! Do you have pictures you can send us? We would love to see them!
Call the manager. He needs to know and issue you a refund! The order wasn't even correct!
We just wanted what we paid for. You keep talking about our hurt feelings but you are the one answering all the comments like your mom wouldn’t let you out to play. What is that about? We genuinely would love to know what we ever did to you? We don’t even know your name.
Linda yes. The order not being correct with only one other person in the restaurant at the time is a concern. Not sure why it got messed up
That is disappointing. I know yall hated to do that but, you had to be truthful. I would have be as upset or even more so if I had paid 51.06 for a lousy meal!
It was disappointing and hard to give that review but if no one else wastes their money it was worth it for us.
What a shame. There's much better food out there than this terrible food. I'm not sure if they were having a bad day, or just don't care. That's unfortunate.
Thank you for the honest review!
💜
Susan it seems they don’t care much anymore. That’s a sad place to be
CHEEZY STEAKS on Winfield Dunn Parkway. Good Christian couple. Philly was really good.
Sadly they closed. We have a review back on the channel when they were open. Truly wonderful folks and food.
Michelle they were the best. We were so sad when they closed. Come back!
@SmokyMtFaithFoodFun I hate that. I was looking forward to eating there when we visit again. Thanks for all the reviews. Love your channel.
@@SmokyMtFaithFoodFunwhen I drove by there today there was a sign up in the front window that said “opening soon” so I’m assuming they sold and it’s going to reopen.
That would be great
My husband wanted to eat there last month. I'm glad I vetoed that idea.
Cheryl it was just too expensive and the food wasn’t good
We had the same experience and will not be back. Thanks for the video!!!
Thank you for watching! Sorry you had that experience
I am so sorry this happened to y'all. $51 for that is terrible! We will not be trying Bigfoot when we come out in August! They definitely did not deserve that tip either! Just a big waste of money.
It was a waste. But if it helps others save their money that’s ok with us
Wow it must have been really bad for you guys to give a bad review!
It just wasn’t good. From the price to the service to the food. Just bad
My family ate there yesterday and had a bad experience. First we walk in and the man at the counter was completely rude..Told us that they had a large crowd come through and that it would be awhile before they started cooking again and that if we wanted we didn’t have to stay here did this twice almost as if he wanted us to leave lol. So we ended up waiting anyway no big deal, the guy finally takes our order and we wait some more. After a bit our food comes out the boy that brought it out had a bit of an attitude he seemed annoyed when he was handing us the food and told me to hurriedly take the forks that he was holding.As for the sandwich I was disappointed in mine, first off there wasn’t hardly any meat on it second the vegetables were still cold. The Mac and cheese was ok had a nice pull to it, the smoked potato salad was a let down the price was not worth the small cup and the potatoes weren’t cooked through enough so it was still kind of raw..lastly when we went to pay my mother in law got stiffed on change. She didn’t want to cause a scene so she told us after we left..First four people it was almost $100 I am so sad because I had high hopes for this place.
Jessi we are so sorry you had to endure that. That’s pretty much the way we were treated and it just seems as though the business don’t care anymore.
@@SmokyMtFaithFoodFunI feel that! And the price was absolute highway robbery :/ I’m sorry you all had a bad experience too I wish I would have found this video before we went! I hyped my family up for this place and feel like I flubbed up now lol
@jessiturner2714 highly recommend leaving a review on thier Google listing and Facebook Page. They have clearly gotten too big for their britches.
Woooow!! That’s crazy ! That’s a lot of money for nothing..thank you for your honest review.
Jake you are welcome. It felt like a waste
Omg, those meals looked awful for the price you paid. You could go down the road to Publix on Wears Valley and the Parkway and get a Philly sub and great sides for way less and get way more. We have been wanting to go to Bigfoot and now won’t go near it. Sorry you had such a horrible experience.
Publix does have a great sub. We get sandwiches there from time to time and they are cheaper than Bigfoot.
$6 for that small container of mac. 😂😂 Bad bigfoot
That’s how we felt for sure
50 dollars on 2 sandwiches is a whole lot of money to spend . You guys were ripped off. The mac-n-cheese was probably sour hope you don’t get sick . As for the the potato salad it was probably sour also . You should get your full refund. I always trust your food reviews. Thanks for sharing this. God bless you both keep on keeping on .
Alice we didn’t get sick but we only had a bite. Thankfully. God bless you and thank you for watching
Thanks you for the review, I will give it a miss. The Mac and Cheese just looked nasty, before you tasted it. I love the black fork, keep it handy.
Mac and cheese was just not good. Hope the black fork doesn’t become a thing
Thank you so much for your honest review. I appreciate it so much! Going out to eat can get expensive when you are on vacation and you certainly don't want to leave hungry after you spend that kind of money. I am always looking for good places to eat when we are visiting the Beautiful Smoky Mountains, so I really appreciate your honesty. Thanks again! ❤
Thank you for watching! If we can help you save money, then we did a good thing 😊
Maybe you could give them another try later on? And not eat it 45 minutes after it is prepared? I don’t know of many things that are good to me 45 minutes after it’s fixed lol. We ate there yesterday and it was delicious. Just a thought. We love watching y’all’s videos! 😊
That part is on us for sure Cody. We appreciate you watching 😊
Don't think I have ever seen such a sad excuse for a man as this Thomas character....sad to think a man is walking around so unhappy with his own life that he has to throw hateful comments to nice people...he needs therapy.
Sheila it’s true. We feel sad for him and just pray for him. We don’t want anyone to be that unhappy
Thank you for your honesty...the mac and cheese might have been left out and spoiled
Peggy that is our thought now. Just a sad review to do
Glad I saw ur honest review. Could have been an off night or just the employees on duty. Was thinking about stopping in on the way to our cabin in September since it's out that way but I think we will go someplace else now.
Could have been off but there are a lot of reviews lately that seem to go the same way ours did. We hope they turn it around
Hello Smoky Mountain Faith, Food & Fun, it's unfortunate to hear about your Bigfoot encounter and the closure of Cheezy Steaks. While we're not authorities on Philly cheesesteaks, we did enjoy a delightful one from the brunch menu at Not Watson's in downtown Knoxville that you might like to try. If you go don't miss out on the fresh-cut fries either; they're outstanding. :) Best wishes, from your pals at Christmas Never Ends.
Hello Doody Family! Great to hear from you guys and we will definitely go give it a try!
It's great to be honest
Gary it was rough but it needed to be out there.
Hey 👋 Brooks and Christy. We have never tried Bigfoot cheesesteaks.
Lisa it just wasn’t good on any level 🥲
Thanks for the honest review,. God bless!
Rita God bless you. It was a tough one
Hey guys, I like watching your videos very much. I was a chef for 14 years up here in Minneapolis Mn and have a couple observations. #1 looks like a bummer meal. Often when a resto does Mac and cheese they precook the nuuds then add sauce and either heat up on the stovetop or pop in the oven. My guess is the pasta was past the point where it should be served. They go sour after 3 days or so. #2 Christy’s sando looked ok not a showstopper. As far as the 1# of meat on Brook’s sando the weight restaurants put on the menu is pre-cooked weight. So you have to subtract 30% on the item upon consuming. Probably a couple summer workers not keeping up to standards. Don’t be to hard on them.
Thank you Peter. Even when you subtract 30% it still wasn’t close. Hopefully they will do better
Don't apologize for a bad review. You gave a honest review and that is what matters. if the food is good its good and if its bad its bad. Thanks for your honestly.
Jeff you are right. They can’t all be winners. Thank you
Hey y’all, I would definitely taken the food back & got my $$ back including my tip! Poor quality for that amount of money!! Lesson learned.
Doug indeed. Lesson learned!
I really appreciate this review…Thank you for your honesty ! That is definitely a place that my husband and I would drive by on vacation and think “ wow! We need to go there, sounds amazing!’ Those sandwiches look awful, when I think “Bigfoot” I think tons of toppings and tons of steak. Those were all bread and those sides sounded and looked disgusting. I am so happy we saw this and definitely will NOT be going there. The customer service sounds horrible as well, not to mention the price for what you get. Sorry you guys had to deal with that, but you saved a lot of us a disappointing trip for sure. You guys are awesome ❤️🥰👍🏻
Bridget thank you for that. We don’t like to give bad reviews but if it can save someone disappointment in the future then we are ok with it.
Appreciate your honesty! They need to make improvement s immediately or suffer the consequences
They really don't need to. They are in a tourist trap and have been open for a while now.
Kaye the consequences in this economy will be the close of their business if they don’t turn it around. We don’t wish that on anyone. We hope they get back on track
Thank you...we go past this place when we are on vacation 2 or 3 times a year...been wondering whether to stop or no....definitely NOT!!
Sheila you are welcome. We hope they get it together
Heard such great reviews...😞 Thanks for keeping it real!
We had too so this was a shock to us. Keepin it real is the best way. Thank you for watching
Thanks for being honest. I won’t be going there!
Tammie you are welcome. Why not be honest is the question. It just wasn’t good
Jeff in the deli at 3 bears makes a decent Philly cheesesteak
Joni we will come try it out!
Sooooo I just watched the TikTok video and all I’m saying is the nails should’ve been a big clue to what you were about to hear 😂😂😂😂
Lori yeah it was rough.
That restaurant is Big Footing them up in food sludge. I hope you both did not get food poisoning?! Yikes.
Jill we are ok. We took two bites and that was all. Not good on any level
That sandwich is a joke, especially for the price. That's insane. Why would they do that? Word of mouth ,for crappy food, will not be a good move, can sink you faster than just about anything. Its just crazy.
Vicki we completely agree with you.
Thank you for your honesty love your videos.
We will always give an honest review. You just don’t know us
Danny we appreciate you 😊
I agree your food does not look appetizing or as advertised. We have too many local vloggers who act/ feel like they can't give a negative review even if it's deserved. Good for you guys for being honest! I don't feel like you were looking for any recognition from the business. It's completely acceptable to not be impressed with a restaurant!
Randy thank you so much for the feedback. We may have been a little harsh but for the price and quality it was a disaster.
I ate there 2 times in December.....my first and last!!!! Definitely not worth the money or drive!!!!! To say i was disappointed is an understatement!
Rodney sorry you had that experience. We are hearing a lot of that
For $51 they should have given you a higher quality food.
Donald that was our thoughts
So sorry that this happened to you guys. But thanks for putting it out there so others won’t waste their money. I’m not a picky eater at all but the food didn’t even look appetizing to me. I was thinking about all the other places I could have eaten for $51 and the food quality be better. Sorry guy. Just sorry for your experience.
Stephanie if we can keep others from experiencing that and wasting money we are ok with it. Thank you for your support and watching
I have a feeling you were shafted by less-than-savory employees. The owner seems like a genuinely good guy from previous videos I've seen so I'd hope he would be willing to rectify the situation.
Well have you actually gone there
What genuinely good person charges $47 for a foot-long sub with two small sides? The sandwiches also weigh less than advertised, and he has the nerve to not include a cheap soda fountain drink with it.
@@steverussel9842 check their website and you'll find that the price you mentioned would add up if they ordered the big sandwiches. This entire video can be explained away with a simple misunderstanding when ordering. They drove away without checking the food despite Bigfoot offering to replace it.
We would hope they would reach out but they seem very happy with their social media and not too much about their customers. That’s the sad thing about it right now. A lot of people are feeling this when they go. The owner may not know what’s happening
@@SmokyMtFaithFoodFun well hopefully he's not willfully clueless. Either way, I hope you guys can find a legit cheesesteak place in the smokies cause I'd definitely visit if it pass ya'lls test.
Have you tried Little Mountain Eatery? I love the Philly cheese steak there. Plus the Grandma Special pizza is amazing.
Jack we live very close. We will be in touch with them. Thank you for that
I would be furious if I paid that much and got such crappy food.
Robin we were. It was just awful
Soooo, no fork twirl?😆 That looks rough!
Unfortunately it was very rough
Hi...🙋
Hey Diana!
Hit the like!
Thanks for the honest review, it didn't even look good to me and I'm not overly picky 😮
Diana it wasn’t good at all. No redeeming qualities.
Thanks for this honest review!! We’re going to stay in Gatlinburg for a full 2 weeks in the early fall. We will not be visiting Bigfoot and I hope no one does either!!
It was a hard one to do.
We Love You Two!!
We love you all!
Wow, so sorry it was so horrible. Ugh… sounds awful. 😊 God bless.
God bless you Kendra. It was just not good at all