Fridge failures: LG says angry owners can't sue, company points to cardboard box
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- Опубліковано 26 лют 2024
- NBC Bay Area’s Consumer team recently hit a nerve. They filed a report focused on faulty fridges and then, viewers responded resoundingly about their refrigerator problems.
Consumer Investigator Chris Chmura has been watching a huge, coast-to-coast response and has an unusual quest to find refrigerator boxes to answer a legal question.
Full story here: nbcbay.com/iqO6fDr
To learn more about the lawsuit, visit the law firm’s website: bhtrialattorneys.com/defectiv...
Watch Part 1 of our investigation: • Federal lawsuit claims...
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If you can't sue, the next best thing is to spread the word and put them out of business. This goes for all companies...
@Repent-and-believe-in-Jesus1No thanks, the day I become a believer is the day when genie jesus fixes my fridge when it breaks...
@Repent-and-believe-in-Jesus1nar, sex drugs and rock n roll. Much more fun
@Repent-and-believe-in-Jesus1 Hey. What a good idea. Then we can believe in Santa Claus and the Tooth Fairy. Go up your meds dude and get some mental help. You need it.
@Repent-and-believe-in-Jesus1 We have real issues to address. Go LARP somewhere else.
@@marco12377😄
Just because a company says you can't sue, doesn't mean they are telling the truth.
See also: trucks with rocks on highways
No, it doesn't. LG just doesn't want to take responsibility for their own failing product that customers bought
"Can't sue"
Watch them. Anyone can sue for anything, whether they win or not is a different story.
@@blargblarg5657 Not Responsible for things im responsible for. Standard Waiver. :)
If you buy a product with an arbitration clause you have no legal recourse to sue. Until these arbitration clauses are ruled as unconstitutional by forcing you to sign away your rights it will go on.
You know how dystopian it is for a TOS to be on a refrigerator box.
TOS is for a service, a fridge is not a service.
@@vollkerball1You'd think that, but in the era of everything being a "smart" appliance a lot of refrigerators actually do have TOS agreements. Same way a TV isn't a service but if you don't agree to LG's litigation policy then you cannot use your TV beyond HDMI input.
@@FEARSWTOR Same with Roku!!
so next time wear a t-shirt to the store with text that say the store agree for complete indemnity and warranty if they choose to sell you something
companies shouldnt be immune from being sued under any circumstances
Specially when they GUARANTEE a product for TEN YEARS.
It’s scary that corporations (a living corpse) has more rights than a human being.
@@edwardramirez8589only in the USA where large corporations have weaseled their way into the pockets of government employees, corrupting them with business and profits over people policies
When I bought mine,they were honest said you need to replace every ten year to keep the manufacturer in business!
They can't hide behind an agreement not to sue since LG themselves violated their guarantee that the product would work for at least 10 years.. I think that's fraud
This video will cost LG way more in future sales than repairing the issue with a better and dependable version of the compressor.
theyll just change their name
My SAMSUNG is now 20 years and still working fine 🙏
Oh I have to mention this too, I bought the LG washing machine about three years ago, starting from first year the machine started malfunctioning until now and I have to live with it as long as my clothes clean 😅
Yes!!!
I for one won't buy LG ever again
I'm never buying LG appliances ever again. Hiding arbitration information is crazy.
You basically have to jump through hoops just to even get customer service regarding a new fridge at this rate.
Most co. do that.
I haven't bought any of their junk in ten years, LG has been garbage for a long time.
LG washer and dryer are one of most reliable. Their refrigerator sucks.
It's not a legal arbitration notice. A lawyer simply needs to point to the Samsung case where the judge ruled a piece of paper in a box does not prove somebody read and accepted the notice.
I had an LG fridge and it broke as well. It was under “warranty”. They agreed to replace the compressor but not the labor! AND I was told that a new circuit board would also be needed to run the compressor and that would not be covered. The “certified” repair man quoted me $1800 to fix something under warranty. Needless to say I told them to piss off. And the arbitration on box?! BS! You don’t see the box in the store, and you don’t see the box in delivery. It’s opened on the truck or in the ground in front of the truck and then the box is taken away by the delivery. It’s never seen. And who reads an owners manual for a fridge? You hook it up, plug it in, wait till it gets cold, and insert food! How difficult can it be. Big companies are being permitted to get away with too much Sh*t this days. I say boycott LG appliances.
Keep spreading the word. This company needs to be held to account.
So basically, DON'T EVER BUY LG REFRIGERATORS.
Or anyone carrying their parts
Don't buy qny of their products. Period!!!
Their split system air conditioners are also crap.
@@woox200sx100%!!! But on a side note… a friend just got a new LG air conditioner and in +40c heat, it ticks along soo quietly on the outdoor unit, it’s like it’s not even trying!! You could literally sleep beside the outdoor unit, fan barely blowing and the compressor just seems like it’s barely running. (7kw covering about 60 square metres)
…but it’s an LG after all, so I’m interested to see if they’ve genuinely improved!?
LG, Samsung are ok for electronics… terrible for mechanical. That’s my motto.
Nothing from LG
Man I love finding out another company to never spend my money on.
And the list just gets bigger and bigger and the choices of who you can trust just get tinier and tinier. Corporations rule the world and our "leaders" have all sold out. Regulations and such are practically non existent now and what still exists are never enforced and if they are its a tiny penalty.
@@robodd4694 I wish I was born a bug or sumthn, this sucks
They don’t have to worry about me !No LG here ever!
Why would anyone buy LG refrigerator is beyond me. After one faulty 4k monitor and terrible customer service, I won’t touch anything that has a LG logo on it
Whirlpool is no better, starting with the icemaker. I was thinking of LG now no way. But I do have a frontloader washer. Arbitration would be OK if they did not give you the runaround but they do.
my parents had an LG fridge that somehow turned the regular fridge into a second freezer. the repairman made it clear that LG makes by far the worst fridges and we they were better off getting a new fridge instead of fixing that one. they have a GE fridge now that has its own awful design choice of requiring the water filter to have an RF ID reader so GE can sell their $30 water filter despite $10 water filters fitting in perfectly. how can fridge companies be so anti consumer?
Get you a refrigerator that stands behind their products. Like whirlpool
thats what hackers are for.
im sute someone already has a work around or you may just need to short a sensor.
@@neanam Whirlpool is crap. The worst junk you can buy.
No more LG! Good to know. Thanks!
Avoid LG. Your first step to saving money. Bosch dishwasher and Whirlpool fridge.
The print on the box proves they knew the refrigerators were faulty.
Exactly right, what a crap company.
What box??? The delivery company usually removes that ahead of time.
Thats the hidden message. LG knows. LG is only trying to cover their asses not have customer satisfaction. Scumbag company, scumbag products.
It's just a way for LG to try and save money. Arbitration is cheaper and they are more likely to win as well. I'm not saying that they aren't aware but I assume the driver is to cut their costs on all their products. There is no mechanism to say that someone agreed to their requirement. I think it's insane these arbitration clauses are legal at all.
To think that LG believes that contractual wording on the delivery box is valid boggles the mind. Is the consumer supposed to sign the box upon delivery and send it back to LG?
Meanwhile, Grandma has an ugly green fridge in the basement from the 70s that still works perfectly with all original parts.
Of course it does. It will run forever.
Got married in '88 we bought a basic no frills Amana fridge. Still running out in the garage 36 yrs later, not a moment of down time.
My Dad has one in his garage😂 The inside is sea foam green. Great fridge. Looks brand new still and runs perfectly.
Thats why the company went out of business. If it doesnt break you dont continue revenue 😢
make sure you inherit that fridge as it will last you
My LG went out within a year twenty years ago. I got a partial refund and had to buy a different brand. Recently we had to replace our washer, we walked right past that brand. Never again.
That’s exactly right, I too never saw the box!! I bought an LG Washer, Drier and Fridge when we moved in Jan 2022. We opted for white glove delivery which included unpacking and setup. All of the packaging, tape, notices and labels were disposed of by the delivery company. They did leave the manuals.
When a product has an arbitration clause on the box, taped to the wall, and in the owners manual, that's a good sign that the product is crap.
💯🏆
Unless I physically sign a contract to that effect on paper or online, there is no way putting something on the box and in a manual you can see only after purchase and opening it is a binding agreement.
Or is this part of some stupid agreement you have to sign because you need an account to use some dumb wifi feature?
Never get those kind of appliances. Get an extended warranty with the store if you really want to be safe at an extra cost.
@@zerospace101 they put in the agreement that by opening the box and using the product, you're agreeing to the agreement. It's underhanded and shady.
@@dark14life They can't put something like that on a box and reasonably expect that to be legally binding? Especially when you only see that after purchase.
It has to be a signature or an accept button on a website or something like that, not on a bloody box or manual.
Sounds like a massive lawsuit to me.
And the LG symbol wasn’t?
Congrats LG. I've been eyeing replacing my 24 year old frig. I was eyeballing your quad section Frig. You are 100% off the list.
Just so you know. I've had my fridge for a decade and it still runs like a new one 😂
They are all pretty much crap.
😂😂
Fridgidare gallery series.
@@vonier13 its just a laywer shakedown of a company and the media likes it. truth is a few thousand malfunctions on a total of tens of millions fridges is not bad at all. nothing wrong with LG products.
How can private company decide you can't sue them?
Because the box says: “Cannot sue, triple stamped it, no erasies, touch blue make it true.”
Because they fund politicians .
i had that happen to me on a samsung fridge. failed on in 3 days. asked for repairs, they didn't create a ticket. on day 8, asked why there was no tech, said there was no ticket, so they said they could have a tech there in a week, but the refund period was only 14 days. asked for a refund instead.
got a lg fridge, which i've had for 6 months now without issues, but now i'm worried about it failing within the next few years.
Grandpas fridge: running for 50 years
your new fridge: broken
A USA Gibson or Frigidaire no doubt.
A lot of the issues are caused by energy saving features.
I bought one of those old ones for $50 at a garage sale as an overflow. Over the previous 12 or so years, the old one has saved my food from rotting in a newer but dead fridge.
They made the fridges less life so you can buy another one when it runs out, and the process repeats
My fridge made in 1923 is still working for over 101 years now. It's working for 4 generations. ua-cam.com/video/A3jCds5viNc/v-deo.htmlsi=k_TWg6YAKFFvTy6a&t=10 Elektrolux L15
Yeah, I love how they are like "we printed it on the box, therefor it nullifies our culpability and accountability". What a load of BS.
LG has had terrible fridges for over a decade. They are an awful company.
Yes! What if you had it delivered to your house. If the cardboard box message was not visible at the time of purchase, how would anybody know?
I hereby state publicly I can not be sued at any time for any reason. What a relief that is I can tell you.
Well that’s a great way to lose customers
@@SubPablum Companies used to send out notices to customers saying that acceptance of the notice constituted acceptance of arbitration.
Great segment, very useful ! Thank you NBC.
This was really well edited! A very informative and engaging segment, thank you!
LG: we tried to warn you our products are shit, it was on the box 🙄
So essentially LG is the good guy. They did their best to warn us but we refused to listen.
timestamp?
My Great grandpa's yellow fridge still freezing well
....it even has a mouse who built its home on the back panel
...but it still freezes really well
anyone wants the Brand and Model#???
*LG* stands for...
*Load* of *Garbage!!*
(I heard that about 15 years ago.... after my LG dehumidifier quit after only a couple of years.... looks like this slogan is the only thing still working at LG after all these years!)
Life's Good ig
Wait...
So if a company writes on a BOX that you can't sue them, then you can't???
A) sounds sleazy
B) that company needs to get boycotted yesterday
Done. And I'm sending LG nasty letters calling them on their dishonesty. I'll never buy another product from LG no matter what it is.
Every company does the same thing. People are mad at LG because they are offering a warranty. The other companies just don't offer warranties.
Just quit playing directly to LG for their products. It's that simple. If you don't like a product of service, dummy pay for it.
@@Jimster481 huh? I can't find a new fridge that doesn't come with a warranty. People are mad at LG because they're paying $1500 for a fridge that fails in 2 years at rates far higher than other brands.
@@Jimster481 LG also doesn't support their warranties with their TVs as well. Had one go under warranty, LG admitted it was on them, then started a year plus drama with multiple service companies that LG passed the buck off on - until finally I just gave up and tossed the TV. All the time LG could have just replaced my TV which just had a single component go bad - it's similar to the runaround people get with refunds; drag it out so long people just give up. LG can go to ....
The owner's manual isn't available to customers until they buy and actually own the product. The box isn't available either until you've already bought it. The arbitrary notice isn't listed in their commercials, advertisements or at the stores. Most stores only have a generic unit out for display, and they remove any plastic bags containing parts, screws, owner's manuals, pamphlets ect before putting them on the floor. Imagine you bought a new car, and once delivered, inside a compartment in the trunk was a small booklet that says "Our brakes go bad in a month. You agree to arbitration." LG trying to skirt the law. Consumers have to be warned upfront, at the time of purchase. Sounds like a slam dunk lawsuit to me.
No more LG for me..the way they are fighting this is really messed up….
How sorry your product must be if you're printing an arbitration notice on the box.
Did you actually watch this video? They mentioned two more locations, and one of them is in the manual. However, the entire video seems to be fixated on the box as a cherry picking news making, and "simple" viewers are concerned that the focus is the box.
@@razzraziel Both of those locations are only accessible / visible AFTER you purchase the fridge.
@@razzraziel the reasoning was explained in the video, I suppose some "simple" viewers may have missed that part or not understood the explanations and examples of other cases like this they talked about.
The arbitration notice needs to be provided to the consumer at the time of purchase. Putting it on the box, taped inside of the fridge, and placing it inside the owners manual is insufficient notice. When you buy an appliance at The Home Depot they do not take it back or return it. You are stuck with it.
s korean companies
A good question for LG would be: "Did you only begin putting arbitration notices on the box and fridge AFTER you knew there was a probem with the compressors?"
Oh 1000%
You can't force somebody into an arbitration clause after purchase lmao
I can't sell you a product THEN tell you "oh by the way you're not entitled to your legal protection anymore because I decided after the fact"
...... He means for new customers. @@tedkaczynskiamericanhero3916
I can fix my LG product. Hmm, seems to be fixed. I did not and will not buy LG again. I do have their brand on my TV. Won't buy them again after seeing how they are treating people.
I'm still using my grandma's Westinghouse, circa 1950.
The top freezer isn't the greatest, but the shelves, drawers, door handle, hinges, rubber insulation are all in great shape & I'm in there every day for a beer or two.
In a weak moment I advertised it for sale in a local paper, but I had a change of heart. When people called, I told them it was already sold. I'm so glad I kept it, I love it!
It should be posted on the appliance in the show room “arbitration notice” in bold letters.
Why are attorney generals not prohibiting these clauses from being legal? Or politicians? I think I answered my own question
You can't contract out of your obligations in most jurisdictions
It's "attorneys general", not "attorney generals".
And just because a clause is written into a contract, doesn't mean it's legal. You can't waive your liabilities/obligations like that. A company could hide "we reserve the right to take all your money" in the middle of a contract, and even if you sign it, it doesn't mean they can actually do it. That clause would obviously be voided, and in some cases it could void the entire contract.
Because they have to run for office and solicit donations from the executives from those very same companies in order to get their office.
Federal case law strongly favors corporations when it comes to notifications of this nature. I'm not going to suggest that printing it on a box that the consumer is unlikely to ever see will pass muster, but, sadly, I wouldn't be surprised if it does. You may have tighter laws in your state, but at the federal level, using a product after notification implies consent, and the notification process only needs to be "reasonable." Companies don't have to prove that any specific consumer was aware of the terms and conditions. They only need to show that they should have been. Most companies put their terms on a sheet of paper inside the package such that a consumer must purchase and open the product before they can see the terms of use and the courts have said that's fine. For many products printing those terms on the outside of the box would be an improvement - just not for kitchen appliances in the US market.
LG's method of notification notwithstanding, requiring binding arbitration for consumer product disputes isn't inherently unreasonable. Most states prefer that to clogging up the court system with thousands of petty cases. Most states allow companies to require arbitration in lieu of civil tort, and most companies take advantage of it. LG is the norm in that regard, not an exception. It can be better for the consumer too, since the costs are lower. Realistically, few people will sue LG over a $2000 refrigerator because the legal fees will far exceed the damages you can expect to recover. While we often hear about losers being forced to pay the winner's legal fees, that's actually pretty rare, and judges usually only do that when the loser's behavior is so egregious that it never should have gone to court to begin with. Arbitration costs CAN BE quite modest if you win since the loser customarily pays the arbitration costs. It's also far more reasonable to go to arbitration without a lawyer since arbitration doesn't usually involve all the procedural hurdles that courts require.
Hyundai cars catching fire, KIA cars stolen, LG fridge not working, samsung washers exploding.
what they all got in common????
As a 7 year appliance repairman. That LG compressor is literally the only one I keep in stock on my truck at all time. For every 10 compressors I replace, 6 or 7 of them are LG compressors.
Did you just replace with a standard compressor and reprogram the logic board to accomodate that its not an inverter compressor any longer? That's what most fixes I've seen and had done on my lg fridge.
Literally first job of the day today, a bad LG compressor
@@polygaryd the new linear compressor from LG require a firmware update via a dongle. What I was told my a LG engineer was that firmware update adjusts the variable speed settings. It’s required to update all boards generally speaking. I don’t change compressor types. I know it’s possible but I’m a by the book guy and I put that part that is supposed to be in there back.
@@Torianx69 yeah the dongle programs the logic board. The standard compressor and logic board reprogram is supposedly the fix for this issue. Lg did cover it under a class action lawsuit years ago I thought too. At least thats how I got mine. Stupid fridge then developed a sealed system leak and I said f this fridge and sent it on its way. 2 years for a compressor and then a sealed system leak at 4 or 5 years old. I thought A fridge shouldnt give me this much trouble and hucked it out the door.
Why do 9 out of 10 appliance repair companies refuse to work on out of warranty lg or Samsung refrigerators?
I remember my grandparents having a Frigidaire refrigerator. They bought it in the 50s.
It was later given to my aunt in the 70s.
In the 80s my brother acquired it after her passing. He had it in his garage till the late 90s.
He gave it to his son. It's working fine in his garage to this day.
Thanks for letting us know
We need the courts to tell companies they can't sell garbage to people. Kinda sad.
Instead, they are using evey last resource to "Get Trump"
E🚙V Manufacturers:" umm Hold our 🍻beers...,
Arbitration should be illegal. Period.
I guess I got lucky, I bought a home in 2009 and filled it with LG appliances, refrigerator, stove, microwave, washer and dryer. All of them are still running strong today. This will give me at the very least, a moment of pause on future purchases though.
@@Shadow_Banned_Conservative This has all started to happen at once in the last few years. Samsung started it about 2010 with cheap parts then the others saw Samsung get away with shoddy goods and followed a few years later.
So I can decide nobody can sue me? I didn't know that was an option.
I'm wearing my "can't sue me" shirt all the time.
@@JonasWilmsmake sure it says "by reading this shirt you have agreed not to sue" lol
Yes that's why some places make you sign something before you go into them. Haunted houses are known for this because of accidents. You can still try I guess you could call a bluff if they didn't actually legally go through the arbitration process
@@GerryRRLOL! I love that!!
@@sabre5807that’s a waiver, this is an arbitration agreement
Really wish I would have known about this a few months ago before I bought a new LG fridge
Thank you for doing actual investigative journalism. It's always a breath of fresh air when news companies are doing this instead of helping the Corporations/Government cover it up.
When you complain about low quality problems, people used to say “you get what you pay for”. But now you can pay out the nose for a stainless steel three door fridge and still get a piece of shit.
Yep, companies over the past few decades figured out that people will pay a bunch of money even for dogshit due to brand naming and advertising
Made in the same factory as the cheap ones, just uses fancier finishes ;)
4 door
The stainless steel is expensive. Get a regular painted fridge and pay for what matters
@@1979Spica You're still blaming this on the consumer?
The problem with class-action lawsuits is that the lawyers make 10s of millions while the real victims get a check 2 years later for $3.78.
That's what happens when you use courts to regulate businesses instead of having a proper government agency do it.
You mean a regulator @@pendlera2959
@@pendlera2959I can’t decide if the fact that you have faith in any government agency is laughable or just sad.
Received a check for 34 cents from some class action suit. Probably cost $10 to send a check.
So true
I have been through 3 new fridges in 8 years and finally bought an old used early 90s fridge that works perfect. New appliances are junk. I had my first washer and dryer last 25 years and every new piece of crap since only lasts a few years to 5 at the most.
Hi LG, we're listening and we need a new fridge soon. It's going to suck for your company if everybody else reads this and needs a new refrigerator as well.
I often get these questions coming across my neighborhood feed online. I'm going to have to present to them this problem with LG refrigerators, and so on, you know how this goes....
An Arbitration notice on the box tells us that it knows there's a problem already.
I think most companies try to force arbitration on their customers, they all try to avoid being sued in court.
It gets shadier because LG often fixes these issues in South Korea under warranty. I'm from Korea and I would pick Speedqueen over LG 100% of the time.
They all do this. It's very common practice.
Not really. Most companies do it. I guess its just a shitty loophole in a law that supposed to give them advantage in cases like this one.
How about fix the crappy components and make a quality item 🤷
Just don't purchase LG products anymore and tell everyone else to stop buying LG stuff
Their phones are trash too. Bought a V2 brand new and it operated super slowly until it just died 8 months later
lol.emotions running wild. tens of millions LG fridges in the usa , a few thousand malfunctions is acually normal and not bad.
Never had issues with any of my LG appliances... Just saying or phones... Sucks they aren't made anymore phones were amazing for the price. But I also don't abuse, follow the manual and perform PMIs on my equipment... So you know... Follow the manual, you also have to have sufficient airflow around any fridge btw... The heat has to go somewhere, most people with fridge problems have them boxed into their cabinets...
i'll be honest... i'd never consider LG for a fridge to begin with. absolutely shameless with telling consumers what they can and cant do.
THE GOVERNMENT SHOULD STEP IN AND STOP THIS NONSENSE!
I had literally bought an LG. The delivery guys arrived and left without even calling me. I just got a message saying they couldn't deliver. After many phone calls complaining, it was rescheduled for 2 weeks later. In that time, I came across the original video about this problem. Looked into it more and then got a refund before they delivered. I got a Bosch instead. Thank you guys for saving me a lot of hassle.
This type of shabby fraud is too common. Ashley Furniture is terrible for defective products, and a nightmare if you refuse delivery (Edit, Glad you caught on before you were stuck with it)
Congrats
SAVED!!!!
I have 1 Japanese made fridge for almost 20 years already without any problems.
I work on TONS of Bosch.
Made in China like every thing else.
People think Bosch is something else. In my honest opinion, being in the appliance repair industry, Bosch pays for their reviews.
If their focus on customer satisfaction is paramount, then why are they still intentionally selling faulty units for so long after discovering the problem?
because that line is a load of horse crap they don't give a rats fart about any customers and never have hence the fact that they din't show them the box and only allow them to see the paper after the customer already bought the product they are a shady predatory amoral company driven by greed
$$$
Because they sell them to Californias that can’t tell if it’s the fridge or grids down again.
I don't think it's intentional. No company wants the backlash of social media discovery that their fridges go bad within a couple years. Likely the compressor build is sourced from another company who is cutting corners.
Sounds like the American Consumer needs to spread the word about LG Refrigerators and cancel them altogether.
What about the dryers that never dry? High Efficiency (HE) driers that require 2-3, 60 minute runs before the clothes are dry when it used to take 1? Multiple repair attempts and we're left with "that's just how they work now".
No company or individual should be allowed to make themselves immune to a lawsuit. This creates alot of room for corruption. The right to sue and seek redress from the courts should be available for all.
LG just wants to sell you a $2K+ disposable refrigerator. 🤔
LG feels ENTITLED to $2000 every year from every consoomer
The backlash isn't worth it.
@@kalef1234i mean they want that subscription money, otherwise how will the hit new record profits every other month…
Samsung also
@@MLTAKOS ?? Subscription money??? what does that mean pls.?
Out-boxed by a box. Prior knowledge of a defective product creates an act of fraud.
Absolutely.
We have a Sharp (a real japanese factory built Sharp) refrigerator since 2011, it is running strong and stable for 13 years now, shows how garbage quality everything has become these days.
Thanks for the heads up on this brand! Thankfully there are many others to choose from.
If this happened in Korea, LG would be offering apologies, bows and a new refrigerator.
You are exactly correct, I can say that having lived there. They could care less about us problems if they happen here. If it was in Korea the issue would get fixed.
Actually no
I'm Korean and LG is a shit company here as well.
@@anonfilly7335 This is the best response about the company. I hope people all around the world will stop buying their products and bankrupt them. Disclaimer. I don't own an lg fridge and I will never buy one because of the way lg is cheating people.
@Repent-and-believe-in-Jesus1 Christianity is not an American religion.
If this happens in Korea, LG wins. You have no clue about the Korea customer protection law.
Korean companies need to learn that they cannot behave like a scammer in this country. LG will be paying many millions of dollars once the US consumers sue hell out of LG.
The fact that they are spending money on fighting legal instead of sending new fridges out or extending warranties is telling of how large the situation is
McDonald's spent tens of millions of dollars fighting that old woman who was hospitalized with burns from their coffee rather then just paying her 30k in hospital bills.
Corporation sucks
@@WizeGuyz2023 they fought her because she immediately went to sue for pain and suffering, for her it wasn't just about medical bills.
@@tigermike74 She sued because they wouldn't cover her medical bills and knowingly sold a product that was way too hot.
They had been warned prior by other customers that their coffee was being sold at a temperature that would cause burns.
If you knew how many whole home Dehumidifiers are running that LG compressor they sold so many to HVAC OEMs
@@tigermike74 You have clearly never actually read the real story. The woman suffered second and third degree burns to her crotch. The coffee was literally 175-190 degrees Fahrenheit, otherwise known as just shy of boiling temperature. The folds of her labia were literally burned and fused together. She wanted her medical expenses, Mcdonalds tried to fight it. She was initially awarded millions in punitive damages that she didn't want because the jury rightfully saw how messed up she was, and it was shown in court that serving the coffee to customers at such a dangerous temperature was common routine. It was later appealed and the amount was lessened.
You were so close to having the right take, but you clearly have no clue how bad the actual details of that case are. People like you are why PR firms rake in billions of dollars a year, because it clearly works.
I got one a couple of years ago, but i don't know if it has the problematic equipment.
I'm definitely going to keep this in the back of my mind if it goes out in a couple of years.
This shouldn't even be an option. Agree to arbritage is bs.
My LG’s compressor died 6 months outside the warranty. $950 for the parts, $1k for labor. The fridge was $2k. The sad part is, my grandparents died with the same refrigerator that my dad grew up with
Why wouldn’t you just buy a new fridge rather than repair it for the same price as a new one. New fridge new brand
So why did you not buy a new fridge? I had a similar issue with LG. I was told by people any repair to the LG would be costly and would take considerable time. I went out and got a different brand. Paying $2K to repair a $2K fridge when you can get a new one for the same amount seems a fool's errand.
That’s BS, LG sells flat rate for $350.00 and that includes compressor , filter drier and labor!
@@jerrylundegaard2592
If you call LG , they will sell you flat rate. For fridge is $350.00 and that covers compressor and labor!
How much did that fridge cost when your grandparents bought it? Adjusted for inflation, what would that fridge cost now?
Will NEVER Buy another LG product! What a POS company!
Door fell off our stainless steel LG fridge/ freezer & hit my daughter in the head, narrowly missed her 2yr old son standing next to her … after a total of 40 emails, yes that’s 40 emails to LG they blamed us for their “faulty” fridge door hinge… all we did was open the freakin’ fridge door! … wld never have another LG appliance in our home … from CHILLED OUT … Sydney, “Down Under” Australia 🇦🇺
My dad had a LG tv a fee years back. After a couple years of owning it the tv updated and took away the tv’s smart tv capabilities. POS company is an understatement. In my line of work I have a ton of people always asking about appliances and I always say 1 thing. Stay away from LG.
That has no effect when all companies are doing it now due to the complete lack of corporate regulation (i.e. accountability) in the USA today...
Good luck with that. They and Samsung make nearly every panel used on modern TV’s and monitors.
The washers are good. Their fridge line up is bad
I was always told by people to stay away from any LG products
Thanks. I needed a new fridge and now I’m avoiding LG
LG must have real confidence in its products to put the arbitration notice on the box
Lol amen. "keep this in mind if you're pondering suing us."
Fun fact, you can still sue even if you sign a paper saying you can’t.
True. Companies do this all the time, but at the end of the day, you can't agree to something that is illegal in the first place.
Same thing applies to “warranty void” stickers. It’s illegal to void a warranty over those.
My refrigerator had severe rusting problem which had a stainless steel door. The dealer in my area “Dakshina Electronics” Trivandrum, Kerala State, India is good for nothing. The rusting started while the equipment was just five years old which to my knowledge is a perennial problem from their production end. The local service partner had given a wrong information to the company people. Think twice before you decide to buy an LG product. If bought, you had it. Be cautious with their spurious products and their zero customer trouble resolving system…The only way to clear the issue is consumer protection suite…😮
I install appliances for a living and one of the main refrigerators I replace are LGs and the customers always go into long rants about how much they hated it. The company I work for refuses to sell LG for this very reason.
One of the largest appliance sellers in my area is also done with LGs. They don't want to sell them nor do they want to deal with their terrible warranty and service department.
Sad part we have one build by the same bunch. Different name and piece of junk also. We were at Best Buy just looking . Opened the door on a LG, salesman told the wife and I. Please don't buy that junk. When we told him we had so an so brand. That's when he told is its the same fridge. Ours dumps water everywhere on defrost mode.
@@Pete-from-Tnwhat's the other brand beside LG
@@Pete-from-Tn almost all brands have their appliances manufactured by Midea these days
Bit unrelated but I got an LG at a big chain store (I won’t mention the name) right before Christmas and purchased an LG 65 inch television. It was for an extremely low price because of the sale. Anyway the sales associate seemed to try to talk me out of the LG, to my surprise. And really pushed for the warranty, saying that “this was a Christmas sale model” 😂 okay buddy. But yeah maybe he has a lot of returns of LG products in general. I have always like LG products myself and the TV has been good. Only complaint is when there is a black screen displayed you see some areas have blotches of grey. Like large patches on one side of the screen and they are large like the size of your hand. But that’s only on black screens. So as soon as it is actually displaying anything it looks great and you can’t see any of that.
As a refrigerator salesman, and someone who works with the refrigerator delivery people a lot, they actually unbox the fridges in a warehouse and ship them without the box, they don’t even unbox it in the home, so if the consumer gets the fridge delivered (most people do) they have absolutely no way of ever seeing the box at all
That seems the opposite of my experience. Only floor models seemed to come unboxed. New ones were delivered boxed and opened at the home, to protect them in the truck. I have had to turn away an appliance before that was damaged, supposedly in the truck on the way over to my home.
@@Shadow_Banned_ConservativeI work delivery for an appliance retailer. We unbox in the warehouse so we can inspect for shipping damages and replace it with good inventory if need be. Some companies prefer to deliver in the box because it's easier to transport and at least a little less likely to take incidental cosmetic damage. Unboxing in the field sucks though. A mountain of trash that has to be transported for your entire route, longer time at each stop, no way to fix it if you do find problems.
@@Shadow_Banned_ConservativeI delivered refrigerators and we unbox them at warehouse to make sure they aren’t damaged.
Company I work for delivers with the product unopened and opens it at the truck at the street for inspection.
😂😂 this statement is completely untrue, and if it IS what you are used to, then you are used to doing it wrong.
They dont make em like they used to.
Fridges used to last a lifetime, and you could pass your fridge down to your kids.
Now, everything breaks, including the plastic drawer thingies.
The compressors they used last just after the warranty runs out. I had to buy a new compressor for mine when the fridge was at 3 years old. At most I think I'll get some more time of it because at that moment the prices for fridges were insanely high so I chose to go the route of changing the compressor and keeping this one for now but even now I notice it tends to freeze my food despite the fridge portion being set at 46 degrees which is the highest degree you can set it to.
You can 't force arbitration by making a notice, it must be signed with informed consent in most states implicitly to prevent companies (like LG) from abusing it.
Also, you can't just put anything in an agreement and just expect it to hold up in court.
Unless it says, by purchasing this product you agree to these terms and conditions.
Forced arbitration clauses should be illegal. You should not be able to waive your right to a trial
@@Mikey-ym6ok For that to work you'd have to sign off on that agreement, at the very least have access to it, prior to purchasing. Arbitration notices on boxes, inside fridges and owners manuals don't provide a mechanism for consent.
A lot of employers also make you sign an arbitration agreement when you accept a job offer to keep you from suing them when they rip you off on your wages. Every company that I accepted a job offer from that tried to force me into an arbitration agreement I declined right on the spot! If they're pulling that BS on you, then they're gonna try and rip you off somehow!
Hmm, sounds like my next household appliance is not an LG.
LG is fine, just don’t get a refrigerator from them unless you choose to boycott the entire company. Each company has their niche products. You’d be better off researching before you buy big appliances. For me, my downfall was not researching because my house was being built and it needed furnishing; was tired of researching everything.
Also no to Samsung for kitchen appliances. Tv is fine.
Buy German Bosch they actually make good stuff
@@Avacado721No to Samsung washers and dryers too.
@@williambills3260Especially their dishwashers.
Yikes. LG got some balls. Samsung got away with it because of its worldwide love from fans. I don't think LG has that same pull
I live in Canada and have had the exact same thing happen. Two fridges died within 5 years. Both because of the compressors. Repairman told us it’s been a known problem for many years, yet they still sell them. We bought from a different company for the next fridge.
Like everyone else, didn’t see the box, the paperwork in the fridge is removed by the delivery people who install it, didn’t read through the booklet to see anything in tiny print there.
Will not buy LG again. Shameful practise.
Meanwhile my 1960s GM Frigidaire that I got from my grandparents house is still cold enough to reverse global warming.
my 1952 Frigidaire is still humming along with only 2 repairs in its whole life... and only one was related to the refrigeration part. Just a bum capacitor when it was almost 50 years old.
😂 omg this comment had me rollingg
@@1987Flaka BTW, our local Grange Hall has a "Monitor Top" (small commercial @ 18 cu ft) from the mid 30s that survived a flood in the mid 50s because the compressor was on top. It was still in use last I looked 2 years ago. A friend has the smaller version (7 cu ft) from about 1934 and it's still keeping his beer cold. Neither one has a full freezer, just an ice tray area.
And it Also costs you a fortune in electricity to run, you can probably buy multiple LG's for the wasted energy.
@@JaapVanderHorst You might be amazed at how thrifty these old things are. I have measured a few just for that very reason and I found those vintage units to run less than half the monthly Kw and, in some cases, almost 25% of power draw. Bottom line is no fans, no defrost cycle, which also means no dust accumulation on the outside coil to diminish efficiency. As long as the door latch and door gasket are decent you can relax. The flip side is you will need to do a manual defrost every few months.
When I need a new fridge it won’t be an LG
Why not? They have a 20 year lifespan! (don't ask why they only warranty it for 10 years of that, then stick legal jargon all over the packaging)
Stay away from their washing machines as well. I do have an old LG TV that still works but no moving parts in tvs.
Their washers are very well built contrary to popular belief.
@@Ikey04-ge9gy I can't tell if what you said was an epic self own or an epic troll.😁 I'll give you the epic troll.
Samsung is no good either. Or GE. Nothing is built to last cause it doesn’t make financial sense for the companies. They still profit even with negative publicity and repairs. It’s baked into their projections.
We are about to finish updating our kitchen with new appliances and they certainly won’t be on our list.
What perfect timing to watch this video.
I had a Maytag fridge run for years trouble free and have had the same experience with my current Whirlpool fridge. Neither had ice makers as I’ve heard those are prone to causing issues in any brand of fridge.
So many companies like this need to be put out of business.
Refrigerators and freezers today are the worst! My wife and I have a Montgomery Wards freezer that my parents had when I was a kid, it is over 40 years old and going strong. Please bring back the good old days.
The problem with older more durable appliances is that they required more maintenance and upkeep from the owner. Older fridges lasted longer, but you had to de-ice the freezer and there were warm spots in the fridge that as the owner youd eventually learn and avoid. Newer fridges are fighting these problems but working backwards on others at the same time.
I see that a lot of comments involve how good appliances used to be. Here's the difference: all my 60's, 70's, even some 80's appliances were made in the USA by American labor standards, and made to last. No fancy gimmicks, just sturdy, boring appliances without the bells and whistles now that are guaranteed to fail. We live in a disposable world; it's so distressing.
I never had to de-ice our 70" s copper tone Sears fridge. You may be thinking of 1950's and 60's models.
I have a fridge/freezer combo and a standing shelf freezer that was left with our house we bought 2 years ago. The models are nearing 30 years old. I knew I hit the jackpot when they left them with the house. They were filthy, disgusting. The standing freezer needed to be defrosted and bleached badly. But we cleaned them up and I'm so thankful to have some old appliances along with our new ones. The fridge is inside my shop and keeps everything ice cold on the economy temp setting. I have avacados that have lasted a month in my shop fridge. Cabbage, oranges, cheese, milk. I had a milk last 10 days past expiration. They're old Kenmores btw.
whats worse? my dishwasher says she can't wash the dishes anymore!
I had an LG fridge mysteriously catch fire and thank God it wasn’t sitting in or any closer to my house than it was. I was waiting for a dumpster delivery for 3 weeks and I set the LG fridge, the French door style, about 20 ft from the house and out of nowhere I see black smoke swirling pass my bay window while neighbors were running towards my rural yard. So, I went outside to immediately smell a sweet chemical burning odor and I saw my old fridge burning full blaze and there was almost a neon orange color. It was so extremely hot that I couldn’t even get within 10 ft of it to use an extinguisher! When the fire dept showed up it was almost to the out of control point. As they sprayed the blaze with water I noticed that there were several areas where the siding was melted and warped. They did an amazing job. For 2 to 3 weeks after the fire, my Son-in-law and I both coughed up bright green phlegm but as soon as the refrigerator was taken off the property all the symptoms stopped! I wrote LG to inform them, not because I wanted anything from them but I was concerned that this could have happened sitting inside my kitchen or someone else’s kitchen! I told them that they have a design flaw because somehow a spark remained energized within a closed system and somehow it magically found a fuel source which I assumed was the refrigerant. When I finally received a response from them they told me that this was a non-issue and since no one was harmed they considered the matter closed. They didn’t even acknowledge the potential disaster that would have taken place if I had woken up at 3am to this furnace blazing inside my home! Where I have two elderly loved ones and my handicapped Brother who would not have made it out in time, not to mention others who live here. Folks, be very cautious what you put in your home. These companies could care less about you and your beloved. All we are to them are Consumer A or Consumer B, C & Z, just lines on a spreadsheet. Make sure you read personal comments on these sites because just a little bit of research could literally save you from a tragedy.
I was told by a refrigerator repair guy that Samsung builds the only decent affordable fridge. He said, If you want a refrigerator like they had in the 50/60/70's you have to buy a wolf, sub zero or similar high end brand. Parts and materials are expensive so if you want top of the line, you're going to have to pay for the "materials". Our Samsung was their higher end one and it still broke. Guy repaired it, and it's been great since. Our LG in the basement performs poorer but still performs. Also, dont neglect basic maintenance. Clean the back of your fridge out. The thing needs air!
I legitimately cannot fathom this. I am 29, and my refrigerator is older than me, with no signs of giving up the ghost. For 2 to die within 5 years is insane.
Arbitration mandates should be illegal because companies abuse them.
My old fridge finally bit the dust, and I'm having a hard time picking out a new one. It's not just LG, though they seem to be the worst followed by Samsung, but none of them are made to last unless you want to spend a lot of money.
@@orome9793 Panasonic is a solid choice, Daewoo, Whirlpool and G.E. are good as well.
You may be killing your electric bill. When I replaced a 30-yo (remember Harvest Gold?) fridge my bill dropped by $15/month.
My grandmothers old "automatic" wringer type washing machine still runs and washes clothes, and it's older than me (i'm 60 this year). Just don't get a finger stuck in them rollers. They just don't build things to last anymore. Fridges, washers, stoves blowing their glass doors into their owners etc. Everything is made cheap and crappy, but you pay as if you were buying something that would last 60+ years... and end with something you're lucky if you get 2 years out of.
I always ask companies to drop their arbitration agreements if they want my business.
I had an LG refrigerator compressor go out. I called and they gave me phone numbers to LG repairmen in my area. Not one of them would come out. They all said that they would not work on an LG refrigerator because the replacement compressors were crap. I'd love to get in on this lawsuit!
I had exactly the same thing happen. We threw it away after 4 years and bought a Kitchenaide.
Exact same thing happened to me.
The repair techs hate it because the compressors fall again and again and the owner thinks the tech didn't do their jobs right.
It's totally criminal.
Same here. My compressor went out and repairman said get another fridge 😢
@@carwai it's cheaper just to buy a walk in freezer cooler combo
Omg same here. I need in on this law suit
That's why I go with older fridges. Works for years. Newer products aren't made the same
Bye bye LG...boycott incoming
My LG linear compressor fridge died after about 5 years of use, I called repair contractor, they did some tests and said the compressor was dead, repair cost was about $1k. The repair crew also mentioned that LG fridges with linear compressors have one of the highest failure rates, if not the highest, based on their experience.
I made a point to never buy LG fridges again after that.
I bought a Kitchenaid from Sears back in 2007, it's still running. But a long time ago things used to last, even those old fridges (60s, 80s) that were created to last, but now they build them cheap and build them to break not long after a warranty expires. And we aren't even talking about cheap Chinese junk. I try to stick with Japanese made stuff if at all possible.
My 34 year old GE fridge works just fine
I own all maytag, all have worked amazing now for 10 years. One thing went out on my fridge but it was super easy to fix myself and was only a $15 part
Same here. They came out about 4 times and then said it’s not coming back to life. It’s dead and they gave me all my money back except the $99 first call out fee. I felt ripped off from Seats and LG. They know what they are doing is robbery.
No 10 year compressor warranty?
LOL you can't just put an arbitration notice on a box. If the law worked like that I could drive to LG and put a box on their front desk that says "I own this building now."
Lowes doesn't even bring the box into your house
Smartest comment of the day
I did. I have two buildings now...wish me luck on my third. ;-)
Thank you LG!....For making sure I never buy your products!
We've had 2 LG refrigerators. After the first one died, we stupidly bought another LG. We never saw the box at either delivery. The men bringing it unboxed them in the truck then brought inside. So whatever the statement was on the boxes went unseen by us as consumers.
LG: Our focus on customer satisfaction is... on the box.
😂😂😂
Companies' responses for the press:
Before: We have not been notified.
During: We do not comment ongoing litigation.
After: We do not comment court decisions.
“We love our costumers and make the best product, we would never lie”
keep doing real journalism!
I’ve been a delivery driver for a department store in the EU that offers disposable and installation, unless there’s a specific build location we can’t reach.
When we’re (2 or us) taking it inside, we offer to unbox the fridge/freezer and shimmy it into position and plug it into power, plumbing if selected at ordering.
I’ve not been asked to leave the boxes behind, as we offer to take them and the customer has generally yes to us doing that.
TLDR: When I delivered in the EU, we would offer to take packaging away and most would be saying thank you. The rest are generally because their kitchen or location is a building site and that box is staying on to protect it for their builders.
My grandma and grandpa bought a fridge when they got married and the damn thing is still working like a champ. It's older than me, a bit rusty and yellowish but it never disappoints.
And so are you I imagine...a bit rusty and yellow...😂😂 I know I am
@@mwfmtnman No, I just refuse to buy garbage.
The only thing that usually fails on the old refrigerators is the door seal. Most of the ones that you see in your local town dump are still functional but have bad door seals
@@kennethhigdon1159 yup Mons fridge the seal is is broken she wants a new fridge. I bought a 3rd party seal on Amazon for $30 and is running for fine for over a decade after I put the new seal in.
@@91darko a joke buddy
A statement on a box can't enter you into a binding arbitration clause.
Especially because when delivered the drivers are the ones who unbox the refrigerator.
The paperwork you signed when you purchased it has these disclaimers in very small print that we usually don't read...this company is frauding its customers!! Boycott LG products all across the board!!! Send their stocks to hell!!!
@@misojos76doesn't matter. you don't enter into a contract unless you sign off. the only reason we're on youtube right now is we had to click a box BEFORE we got access, saying that we agree to a bunch of legalese we don't understand and would never really agree to, but we did click to agree.
no one signed anything BEFORE paying for the fridges.
As a Korean, I find this truly strange. I have been using LG freezer for 10+ years in Korea and NEVER faced any of the issues mentioned in the video.
LG's household electronics are literally garbage nowadays. Goldstar was such a good company until they merged with Lucky Chemicals. Still, good execs remained until 2001-02. I still remember my dad buying LG television, refrigerator, and air conditioner, and those things literally straight up gave me service for more than 20 years without a single hitch. Only serviced the air conditioner because there was a gas leakage caused by a storm, but not a single thing broke down on its own. Recently, I bought their microwave; the inner portion got rusted and the rust made a hole. Even though they claimed the non-stick coating would last 15 years, the microwave went down like a fly and the warranty was voided because of physical damage(!). Then our recently bought LG split air conditioner: the inner unit had 4 small holes in the condenser coil and literally had to be sent for maintenance the next week. They don't have any replacement policies, even though they are the ones who sent the faulty unit (like how am I supposed to check whether the unit is faulty or not until I set it up at home?). After 4 whole months and sending it to their maintenance service center more than 14 times, I just decided to keep it at home in the far corner of my garden shed and use it as a leg rest. Then there's our brand new inverter LG refrigerator. The DC board just keeps dying for no reason. Like, I know I'm gonna get their service until my warranty ends, but what about all the hassles I'm facing while my refrigerator is down and all of my food is rotting away? What happens after the warranty? Personally, my dad always keeps telling me "Boiii! LG is good! Buy LG!" because he got great services from their electronics in the past and our whole family has a soft corner for LG because of it, but I guess I ain't falling for their shait anymore. It's me who is losing money, bleeding money and facing other monetary losses. They are literally a modern day robber.
My parents bought a new General Electric refrigerator in 1958. It lasted well into the 80s before they finally got rid of it. Today, you’re lucky a refrigerator lasts five years.
Planned obsolescence.
I bought my fridge new from Sears in 1993 and it's still going.
I know of the old monitor tops from the 30s still running
Sorry I got rid of a fridge I bought in 1983, it still worked great when I renovated the kitchen and went stainless all the rage.found out Durable goods are no longer durable.
These greedy companies cannot make the amount of money they want to make unless their appliances are breaking down at the two-year mark.