I am here to learn how to be an active listener in customer service, but also how to retain the information that is given to me. I had to take three assessments for a call center position. The assessments were for basic computer literacy, business etiquette and call center listening skills. I failed the listening skills. I will get one more chance to take the assessment for the call center. Watching your video is helping me so much. I see where I went wrong. I had no idea how to answer the questions, because the callers were either speaking too fast, there was interference on their end in the background, or I simply couldn't retain all the information. All the tips you give in your training video are superb. I feel much more prepared and confident in retaking the assessment. Thank you.
I personally love and admire the way you communicate in English , ma'am! It's as natual and melodic as a gentle and calm stream flow. You don't overdo it or I should say "over-pronounced" English words, unlike other call center agents out there who seemed to have their mouths stretched out unnecessarily. Kudos and thanks a lot!
i have my first live call today 😭 im so afraid and nervous but your videos have been calming me down a bit and hopefully ill remember enough of what your videos have taught me 😳💕 thank you so much
Update yall, AFTER WORKING ON THIS FIELD FOR TWO YEARS I SURPASSED IT!! YALL CAN DO THE SAME TOO, WHAT I DID IS I FAMILIARIZED ALL THE PROCESS AND THE POSSIBLE CALL DRIVERS THEN THERE U CAN GUESS WHAT THEIR PROBLEM ISSS
I Will start my training tomorrow, it really scares me I hope I can do it well I hope to understand every costumer accent and complete the training process as soon as well, thanks to share this valuable tools with Us... Love you ❤️
Now I know non verbal cues is very crucial in phone conversation. Now I realize, when a time the interviewer asked me a few questions because of my lower voice I think they lose interest to talk to me through the phone. Before the end of the line, they ask me wait for our call and we clarify if you are qualified to the position.
90% of call center agents need this lesson. They are always ready to answer and cut someone short before they freaking listen. They act as if they are in a hurry. Slow the fuck down,your pay is not gonna change. It’s still the same whether u hurry or not . Damn!!
Hi! I'm having a hard time trying to understand what the customer is saying about mainly because they speak so fast and also because of the accent and somewhat way too slang. Any piece of advice for me to overcome this one? Would appreciate it. Thanks!
Hi po! Pwede po ba patulong kung ano pwede isagot sa " what is best, accuracy or efficiency?" And sa " emphaty and sympathy"🥺🥺 a newbie lng po for my initial interview🥺🥺🖤
Thank you for this! I'll be starting my training soon. We're just waiting for the final schedule. Your videos really helped me throughout the application process. I'm hoping to pass the training, and I'm taking notes while watching your videos.
@@emilleneaquino4572 I also passed my training and after almost 3 months I got promoted as a member of the specialized group :) thanks to kwestyon's videos, it helped me a lot.
HI MS. KWESTYON I JUST WANT TO SAY THANK YOU FOR ALL THE TIPS, I'VE LEARNED A LOT BY WATCHING YOUR VIDEOS . KATATAPOS KO LANG PO FINAL INTERVIEW SA ISANG BPO COMPANY. WAITING FOR RESULT HOPEFULLY PASADO😊. SOMETIMES NAKAKATULOG AKO BECOZ OF THE TONE OF UR VOICE, THERE ARE TIMES NA GINAGAYA KO TONO MO AND THE WAY U SPEAK HiHiHi! GOD BLESS YOU MORE SUBSCRIBERS TO COME😊😘 Edited: I received J.O now from Company A hehe but still waiting For Company B which is mas convenient para sakin kasi 10-15minutes away lang
My training will start this coming monday and by watching your vids, I am confident enought that I can do it even if I dont have any bpo experience yet. Stay safe Ms. Kwestyon! More power! ❤️☝🏼
I have been in bpo for so long but I have never heard these being discuss by anyone in position. All you hear from them are generic response which in my personal opinion are all nonsense. Even a QA are dragging you down to the bottom. Thank you sheena your methods are incredibly useful in real situation. I have tremendously improve my performace to the point I have met all my key metric. Thank you ☺
11:36 right on the money💀 I thank you for reassuring that this is a pretty common phenomenon and im just not attributing it to my possible adhd. Your lessons are so fun to listen to as well ma'am. It's not uncommon for my mind to jump places but you have me well entranced
Hayyy grabe ang hirap maintindihan nung unang sampol ng customer call about the shipping. Ang bilis masyado mag salita. Inuulit ulit ko pa ng almost 3 times at Yung kabuuhang naiintindihan ko ay nagpaship siya for her bf at nabasa niya sa website niyo na within 7 days. Tapos ending yung pinadalhan nya, wala pa din sa mailbox niya til he received an email na nandyan na ang parcel end pumunta pa siya sa post office at dun pa niya mismo kinuha sa post office. Pinilit ko intindihin bilis kasi. Di ko masyado magets until ulit ulitin ko pa. Pero pano na pala pag actual na makakausap di naman pwedeng ipaulit ng ipaulit baka lalong mabwisit. kaya kudos sa mga Call center. Di lang basta basta. Marami matututunan when it comes to communication skills. Meron kayang tutorial about pano magets mga pronunciation nila lalo pag mabilis. Sa pronounce medyo carry pero pag mabilis naman medyo hussle. Hayss anyway. Thank you for this video. ♥️
Hello, Ms.Sheena! I got hired already last September. Your videos helped me a lot. I'm on training now in telco account. I'm still watching your helpful videos. Thank you so much, Ms.Sheena! More success to your career! 😊
I am struggling so much with my job. I tried to listen to my caller so much but it seems like I don't even get what they're saying. My workmates told me it's normal because I am adjusting to their accent and I'll get used to it soon. I know I have a long way to go before I can take the call confidently. It feels like my mind is not coordinating with ears🥺
I'm so glad i found this video, i'm on my final week of training and they told me to really improve my active listening. hope everything goes well. much love from Perú.
Being a good mentor requires an exceptional ability at explaining anything and make it easier to digest , and I see you as an epitome of a good mentor. I like that you give a lot of examples/scenarios in each of the topic you discuss. Thank you ma'am , you deserve my subscription.😊
Na alala ko yung cx ko dati dahil irate siya at newbie palang ako parang nakakaloka nasigaw sigaw na siya tapos while speaking then na sagot ako mmhh, mmhh yan lang nasasagot ko sabi niya “why you always mmhhm mmhhmm!??? Gusto ko lang naman maramdaman niyang gusto ko siyang tulungan pero di pala ankop 😂😂😭😭🤣
my process trainer is also a subscriber of you , glad to know that I chose the right one . he was playing your video in the session although its not allowed
I'm 2 months training as call center agent in telco account. One of my problems when it comes to taking calls is active listening where you need to understand the concern of your customer. However, I'm having a hard time understanding their concern and their problem because they say so many unecessary informations, and mostly their ACCENT and I had a call yesterday where I'm having trouble to understand what the customer says so I keep on asking if he can repeat it until he ask for the supervisor.
Few things why I subscribed to Kwestyon channel.First,she explains the situations very well and elaborately.words by words if you ask me.Secondly, giving the right solutions to the customers' concerns.Third,giving you the motivations that you might need when you apply to a call center.Ms.Sheena,you're the best.more power to your channel.😊😊🙏🙏
I just wan to learn some techniques on handling customers, usually I skip the video easily but with you I finished all the videos. It really make sense for me and thank you so much! Keep safe always and have a great day! 🥰
Hello po ate kwestyon sobrang thank you po talaga sa mga tips na binigay nyo simula palang nung nag aapply pako hanggang sa makapasok na. Gusto kolang po mag thank you sa inyo sobrang laking tulong po lahat ng tips nyo dahil sa awa ng diyos naka 1 month nako mahigit sa work ko ngayon at sobrang happy kodin po . I hope po madami pa po kayo matulungan na aspiring applicants na gusto mag work sa bpo. The best po kayo ate 😍❤️
8:48 potek naalala ko tuloy mga sarcastic kong customer nkakagigil hahaha.. eto gusto ko kay @Kwestyon kuhang kuha nya mga customer e. Di lang accent, pati pagka sarcastic nila and kung pano sila ma-irate. Parang nakikinig ka talaga ng recorded calls e. Dami pang tips.
I used to watch these videos with subtitles but for some strange reason I can turn them on now , so I'm forced to try to understand everything like this jssjjsj 🤣🤣🤣
Thank youuu so much po! I'm not a call center agent. However, I'm really inspired to watch your video everydaaaay. Because of you ate, I have confidence to speak in English eventhough I'm still enhancing my pronunciation and grammar hehehe💜.
I’ve been watching some of your videos and it has purpose for all the newbies, i just started working for Sitel and i think all of your content are very helpful. Thank you and keep going of what you’ve been doing on your channel.. i am looking forward you will post something for the candidates who wanted to get promoted..
I love your videos, they're always helpful and professional, really appreciate it, I have a question, by any chance do you know how can I improve my understanding when customers spell out words, emails and so on, this is really challenging for me
I'm an agent before and I really like watching your videos. Your tone of voice and English pronunciation is very good, which really makes me watch all of your videos. I love it.
I have learned over the years that before you pick up any call. Take a Deep breath. Why because there might be a hot call coming in ...(annoyed customer) It is NOT personal. Give the proper greeting and opening required by your company. Even if the customer is upset. Remember they are not mad at YOU. Take good notes what the customer is saying and repeat for understanding what the situation is. Try to use words and not ums yeahs, nah or filler words. They make customers more agitated. Use real words.
Thank you.. Nakita lng Kita sa youtube recently and then I click pinanood ko lahat ng videos mo. For the 3rd time n mag apply sa BPO sa wakas nakapasa n ako.. Thank you for all the effort..
Hayyy grabe ang hirap maintindihan nung unang sampol ng customer call about the shipping. Ang bilis masyado mag salita. Inuulit ulit ko pa ng almost 3 times at Yung kabuuhang naiintindihan ko ay nagpaship siya for her bf at nabasa niya sa website niyo na within 7 days. Tapos ending yung pinadalhan nya, wala pa din sa mailbox niya til he received an email na nandyan na ang parcel end pumunta pa siya sa post office at dun pa niya mismo kinuha sa post office. Pinilit ko intindihin bilis kasi. Di ko masyado magets until ulit ulitin ko pa. Pero pano na pala pag actual na makakausap di naman pwedeng ipaulit ng ipaulit baka lalong mabwisit. kaya kudos sa mga Call center. Di lang basta basta. Marami matututunan when it comes to communication skills. Meron kayang tutorial about pano magets mga pronunciation nila lalo pag mabilis. Sa pronounce medyo carry pero pag mabilis naman medyo hussle. Hayss anyway. Thank you for this video. ♥️
Hi Miss!! I'm on my training rn. From all of the calls that we've listened for our lessons, I noticed how I'm having a hard time grasping what the customers are saying be it with how gibberish, fast, or how the background noise is loud. Do you perhaps know what should I do to improve that?
I am yet to start my training at the callcenter I got in. But this does feel like my old retail job. Yeah, my main problem is my short memory span, getting down long numbers and keeping up with long problems. wish me luck.
Hello maam, I am a newbie listener. it's very interesting to see you teaching us.Probably I don't finished every boring video's but all of your content was so interesting and so much to learn.
This video is not only a help to cc agents doing their job but also to non cc agent like me. The topic is active listening which can be applied to any teleconversation between friends, lovers, etc. I was mentally taking notes of what shes saying. Thank you for sharing ur expertise on telecon.
Hi ma'am Shiena! Your contents were so helpful to me. I just get hired, I got the healthcare account. I will continue to watch your vlogs in the future. God bless and more power.
I just failed my Account validation today. The Interviewer gives 6 scenarios, and she asks me, the name of the customer, the root problem, and solutions. I did my best to remember it, i do everything i can do to passed it, but base on my Interviewer's tonality, she's not satisfied and I'm not expecting any good results. That's why I'm here, studying, learning from my mistakes, other's mistakes, Thank you,, Again what's your name?
Madami pong process Initial Typing test SVAR Final Depende po sa account Kapag pumasa ka sa Initial tsaka ka pa lang magSVAR then kapag pumasa then Final. Di ko lang po alam kung nachange na. Yan po process before nung face to face di ko lang po alam kung nabago na.
Thank you so much sayo madam. Sobrang dami ko natutunan . Thank you and Godbless more videos pa. ❤Sana ma apply ko mamaya may interview ako. Goodluck to me.😊
![[UA] Eternal Fire проти NAVI | EPL Season 20 Malta](http://i.ytimg.com/vi/chvlsDygrZM/mqdefault.jpg)
I am here to learn how to be an active listener in customer service, but also how to retain the information that is given to me. I had to take three assessments for a call center position. The assessments were for basic computer literacy, business etiquette and call center listening skills. I failed the listening skills. I will get one more chance to take the assessment for the call center. Watching your video is helping me so much. I see where I went wrong. I had no idea how to answer the questions, because the callers were either speaking too fast, there was interference on their end in the background, or I simply couldn't retain all the information. All the tips you give in your training video are superb. I feel much more prepared and confident in retaking the assessment. Thank you.
I personally love and admire the way you communicate in English , ma'am! It's as natual and melodic as a gentle and calm stream flow. You don't overdo it or I should say "over-pronounced" English words, unlike other call center agents out there who seemed to have their mouths stretched out unnecessarily. Kudos and thanks a lot!
i have my first live call today 😭 im so afraid and nervous but your videos have been calming me down a bit and hopefully ill remember enough of what your videos have taught me 😳💕 thank you so much
How was it?
I bet you quit
This channel is really worth subscribing. Imagine hearing advices from a former CC Agent and a Quality Analyst 😇😊
this is where i lack 😾 after my cx tells me their problem i was like "sorry can u please repeat that for me again?" im already screaming inside lol
Me as well, don't know what to do and I need to tell the CX to say it again and then they get angry Lol!
Same 😭😭
Same 😂
Same
Update yall, AFTER WORKING ON THIS FIELD FOR TWO YEARS I SURPASSED IT!! YALL CAN DO THE SAME TOO, WHAT I DID IS I FAMILIARIZED ALL THE PROCESS AND THE POSSIBLE CALL DRIVERS THEN THERE U CAN GUESS WHAT THEIR PROBLEM ISSS
I am the first here. You helped me a lot miss Sheina. I believe I deserve a shout out on your next video. Thank you!
I Will start my training tomorrow, it really scares me I hope I can do it well I hope to understand every costumer accent and complete the training process as soon as well, thanks to share this valuable tools with Us... Love you ❤️
Thank you for this!! just started my call center journey and your videos are really helpful thank you so much :)
My training will start on Monday and your videos helped me alot!
Uhm, how did it go? did you pass your training?
@@HUNTOfficialYT I'm still on training and I hope I'll be in prod as well😭
Now I know non verbal cues is very crucial in phone conversation. Now I realize, when a time the interviewer asked me a few questions because of my lower voice I think they lose interest to talk to me through the phone. Before the end of the line, they ask me wait for our call and we clarify if you are qualified to the position.
I wanna thank you for your recommendations. I am a fan of you. Best wishes from Peru
My training will start on tuesday! Wish me luck!
Thank you for the tips! Will be having my training for sales in BPO this morning!
I love your videos! I'm from Brazil 🌹
90% of call center agents need this lesson. They are always ready to answer and cut someone short before they freaking listen. They act as if they are in a hurry. Slow the fuck down,your pay is not gonna change. It’s still the same whether u hurry or not . Damn!!
Thank you for your Videos '' i am now ang call center agent
Hi thankyou for the informations i always watching you're videos and im so excited to learn more about.
youll be a great teacher po
Your videos are very helpful. Hope I'll be able to make it in bpo
Thanks a lot for this. Godbless your heart ☺️
That is what I'm lacking for, It affects my performance though.
The problem i encountered as a newbie is i habe a poor listening skills in an outbound call.
you are amazing!
Excellent
Love ur accent
Helped a lot. Thanks 💯👏
Hi! I'm having a hard time trying to understand what the customer is saying about mainly because they speak so fast and also because of the accent and somewhat way too slang. Any piece of advice for me to overcome this one? Would appreciate it. Thanks!
I love to ear this girl
Hi po! Pwede po ba patulong kung ano pwede isagot sa " what is best, accuracy or efficiency?" And sa " emphaty and sympathy"🥺🥺 a newbie lng po for my initial interview🥺🥺🖤
Hello mam, may I ask po. Ano po ba yung multi currency money transfer account po.
Hi Ms. Sheina can a 1st College undergrad apply for BPO ?
first time ko mag apply sa call center... hirap maintindihan mga Kano accent nila sana tumagal Ako HAHAHAHA
Best of luck!
Thank you for this! I'll be starting my training soon. We're just waiting for the final schedule. Your videos really helped me throughout the application process. I'm hoping to pass the training, and I'm taking notes while watching your videos.
Thank you so much for having this kind of informative videos ❤️❤️❤️
did u pass your training?
@@HUNTOfficialYT UP
@@emilleneaquino4572 I also passed my training and after almost 3 months I got promoted as a member of the specialized group :)
thanks to kwestyon's videos, it helped me a lot.
Aside from voice quality, your outstanding teaching skills never fail to make me listen actively to your videos! I truly appreciate your effort.💓
Besides po hindi beside. theres a big difference between beside and besides....😊
@@sammyestoce1466 Tnx for that. I was actually sleepy by the time I left that. 😴
"Besides" is right when you omit "from". If not, the "Aside from the voice quality" would work.
HI MS. KWESTYON I JUST WANT TO SAY THANK YOU FOR ALL THE TIPS, I'VE LEARNED A LOT BY WATCHING YOUR VIDEOS . KATATAPOS KO LANG PO FINAL INTERVIEW SA ISANG BPO COMPANY. WAITING FOR RESULT HOPEFULLY PASADO😊. SOMETIMES NAKAKATULOG AKO BECOZ OF THE TONE OF UR VOICE, THERE ARE TIMES NA GINAGAYA KO TONO MO AND THE WAY U SPEAK HiHiHi! GOD BLESS YOU MORE SUBSCRIBERS TO COME😊😘
Edited: I received J.O now from Company A hehe but still waiting For Company B which is mas convenient para sakin kasi 10-15minutes away lang
My training will start this coming monday and by watching your vids, I am confident enought that I can do it even if I dont have any bpo experience yet. Stay safe Ms. Kwestyon! More power! ❤️☝🏼
Any update po?
I have been in bpo for so long but I have never heard these being discuss by anyone in position. All you hear from them are generic response which in my personal opinion are all nonsense. Even a QA are dragging you down to the bottom. Thank you sheena your methods are incredibly useful in real situation. I have tremendously improve my performace to the point I have met all my key metric. Thank you ☺
11:36 right on the money💀
I thank you for reassuring that this is a pretty common phenomenon and im just not attributing it to my possible adhd.
Your lessons are so fun to listen to as well ma'am. It's not uncommon for my mind to jump places but you have me well entranced
Hayyy grabe ang hirap maintindihan nung unang sampol ng customer call about the shipping. Ang bilis masyado mag salita. Inuulit ulit ko pa ng almost 3 times at Yung kabuuhang naiintindihan ko ay nagpaship siya for her bf at nabasa niya sa website niyo na within 7 days. Tapos ending yung pinadalhan nya, wala pa din sa mailbox niya til he received an email na nandyan na ang parcel end pumunta pa siya sa post office at dun pa niya mismo kinuha sa post office. Pinilit ko intindihin bilis kasi. Di ko masyado magets until ulit ulitin ko pa. Pero pano na pala pag actual na makakausap di naman pwedeng ipaulit ng ipaulit baka lalong mabwisit. kaya kudos sa mga Call center. Di lang basta basta. Marami matututunan when it comes to communication skills. Meron kayang tutorial about pano magets mga pronunciation nila lalo pag mabilis. Sa pronounce medyo carry pero pag mabilis naman medyo hussle. Hayss anyway. Thank you for this video. ♥️
Hello, Ms.Sheena! I got hired already last September. Your videos helped me a lot. I'm on training now in telco account. I'm still watching your helpful videos. Thank you so much, Ms.Sheena! More success to your career! 😊
Videos about insurance health? Blessings from Colombia 🇨🇴
I'm the first here. Give me a shout out Sheina please. Thank you!
I am struggling so much with my job. I tried to listen to my caller so much but it seems like I don't even get what they're saying. My workmates told me it's normal because I am adjusting to their accent and I'll get used to it soon. I know I have a long way to go before I can take the call confidently. It feels like my mind is not coordinating with ears🥺
I understand what you feel.
..to save yourself, you can do this sometimes : " sorry, you are cutting in and out". OR "the sound is kind of muffled. " 🤣
Wise idea ahh..
Good strategy folkz..👍🏼😀
Bagsak naman sa QA hahaha shuta
I'm so glad i found this video, i'm on my final week of training and they told me to really improve my active listening. hope everything goes well. much love from Perú.
Just started training and I thought my listening was good, but it is not 😭 it's frustrating
Really needed this one!! Graduated as a teacher but will start my training on Sept 15. Thank you so much for this.
Anong company mo po? Any tips naman po for the training. Education graduate din ako
Being a good mentor requires an exceptional ability at explaining anything and make it easier to digest , and I see you as an epitome of a good mentor. I like that you give a lot of examples/scenarios in each of the topic you discuss. Thank you ma'am , you deserve my subscription.😊
Na alala ko yung cx ko dati dahil irate siya at newbie palang ako parang nakakaloka nasigaw sigaw na siya tapos while speaking then na sagot ako mmhh, mmhh yan lang nasasagot ko sabi niya “why you always mmhhm mmhhmm!??? Gusto ko lang naman maramdaman niyang gusto ko siyang tulungan pero di pala ankop 😂😂😭😭🤣
my process trainer is also a subscriber of you , glad to know that I chose the right one .
he was playing your video in the session although its not allowed
Tuesday is my first certification am a bit worried about it
I'm 2 months training as call center agent in telco account. One of my problems when it comes to taking calls is active listening where you need to understand the concern of your customer. However, I'm having a hard time understanding their concern and their problem because they say so many unecessary informations, and mostly their ACCENT and I had a call yesterday where I'm having trouble to understand what the customer says so I keep on asking if he can repeat it until he ask for the supervisor.
same I've had many calls too where I couldn't get their concerns right away until fhey just ask to speak to my supervisor
Few things why I subscribed to Kwestyon channel.First,she explains the situations very well and elaborately.words by words if you ask me.Secondly, giving the right solutions to the customers' concerns.Third,giving you the motivations that you might need when you apply to a call center.Ms.Sheena,you're the best.more power to your channel.😊😊🙏🙏
I just wan to learn some techniques on handling customers, usually I skip the video easily but with you I finished all the videos. It really make sense for me and thank you so much! Keep safe always and have a great day! 🥰
Currently in my preparation before entering this industry. Your videos are very helpful. Thank you so much, Ms. Sheina :>
Hello po ate kwestyon sobrang thank you po talaga sa mga tips na binigay nyo simula palang nung nag aapply pako hanggang sa makapasok na. Gusto kolang po mag thank you sa inyo sobrang laking tulong po lahat ng tips nyo dahil sa awa ng diyos naka 1 month nako mahigit sa work ko ngayon at sobrang happy kodin po . I hope po madami pa po kayo matulungan na aspiring applicants na gusto mag work sa bpo. The best po kayo ate 😍❤️
Super informative talaga ng videos nyo po!!! 😩❤ waiting for my final interview nalang. Sana makapasa.
8:48 potek naalala ko tuloy mga sarcastic kong customer nkakagigil hahaha.. eto gusto ko kay @Kwestyon kuhang kuha nya mga customer e. Di lang accent, pati pagka sarcastic nila and kung pano sila ma-irate. Parang nakikinig ka talaga ng recorded calls e. Dami pang tips.
I used to watch these videos with subtitles but for some strange reason I can turn them on now , so I'm forced to try to understand everything like this jssjjsj 🤣🤣🤣
Thank youuu so much po! I'm not a call center agent. However, I'm really inspired to watch your video everydaaaay. Because of you ate, I have confidence to speak in English eventhough I'm still enhancing my pronunciation and grammar hehehe💜.
You're amazing!! Thanks for helping us improve our listening!!
Your videos were very helpful especially for newbies. You're a fairy God mother miss Sheina.
Hi, miss! Thank you for sharing informational video like this. Tbh, your vids helped me pass my first BPO training. Thank you so much 💜
And, mag-twotwo months na po ako. 💜
Congrats!
I wish you are my English teacher and I will never be absent in your class. I've learned a lot from you.
Is normal don't understand the customer ? 😢
I agree with you , audiobook taught me a lot ,how show off the emotions and every word we said it.
Is it possible for you to have a podcast? Im inlove with your tone and pitch.
I’ve been watching some of your videos and it has purpose for all the newbies, i just started working for Sitel and i think all of your content are very helpful. Thank you and keep going of what you’ve been doing on your channel.. i am looking forward you will post something for the candidates who wanted to get promoted..
same company here. I am a new hire also and I'll be starting my 1st training tomorrow. Hope I can make it💪.
I love your videos, they're always helpful and professional, really appreciate it, I have a question, by any chance do you know how can I improve my understanding when customers spell out words, emails and so on, this is really challenging for me
Another informative video from our very own MENTOR KWESTYON! I super love your content😍
I'm an agent before and I really like watching your videos. Your tone of voice and English pronunciation is very good, which really makes me watch all of your videos. I love it.
I have learned over the years that before you pick up any call. Take a Deep breath. Why because there might be a hot call coming in ...(annoyed customer) It is NOT personal. Give the proper greeting and opening required by your company. Even if the customer is upset. Remember they are not mad at YOU. Take good notes what the customer is saying and repeat for understanding what the situation is. Try to use words and not ums yeahs, nah or filler words. They make customers more agitated. Use real words.
The second customer makes me laughing ,the way that she is sound when she is saying,I'm very happy shows that she's not happy really 😁
Glad I found on youtube. Your tutorial is so informative! New subscriber here😍
Hello, i just want to ask if what is boost training? because my interviewer call me rn and he said if im interested on boost training,what is this??
Thank you.. Nakita lng Kita sa youtube recently and then I click pinanood ko lahat ng videos mo. For the 3rd time n mag apply sa BPO sa wakas nakapasa n ako.. Thank you for all the effort..
Regardless of the gender, it helps everyone. Thank you so much! 😍💖
Hayyy grabe ang hirap maintindihan nung unang sampol ng customer call about the shipping. Ang bilis masyado mag salita. Inuulit ulit ko pa ng almost 3 times at Yung kabuuhang naiintindihan ko ay nagpaship siya for her bf at nabasa niya sa website niyo na within 7 days. Tapos ending yung pinadalhan nya, wala pa din sa mailbox niya til he received an email na nandyan na ang parcel end pumunta pa siya sa post office at dun pa niya mismo kinuha sa post office. Pinilit ko intindihin bilis kasi. Di ko masyado magets until ulit ulitin ko pa. Pero pano na pala pag actual na makakausap di naman pwedeng ipaulit ng ipaulit baka lalong mabwisit. kaya kudos sa mga Call center. Di lang basta basta. Marami matututunan when it comes to communication skills. Meron kayang tutorial about pano magets mga pronunciation nila lalo pag mabilis. Sa pronounce medyo carry pero pag mabilis naman medyo hussle. Hayss anyway. Thank you for this video. ♥️
Hi Miss!! I'm on my training rn. From all of the calls that we've listened for our lessons, I noticed how I'm having a hard time grasping what the customers are saying be it with how gibberish, fast, or how the background noise is loud. Do you perhaps know what should I do to improve that?
I love the way you speak❤
Thank you so much, i have learned a lot of your videos😘❤ God bless😇
I am yet to start my training at the callcenter I got in. But this does feel like my old retail job. Yeah, my main problem is my short memory span, getting down long numbers and keeping up with long problems. wish me luck.
Hello maam, I am a newbie listener. it's very interesting to see you teaching us.Probably I don't finished every boring video's but all of your content was so interesting and so much to learn.
thank you mam I've learned so much from you.. can you give me some UA-cam channel that I can listen to, to improve my accent..
your topics is out of the box ! ive never see this kind of specifc advice in any other bpo vlogs kuddos.
Thank you! 🙏🏼
About placing order, return and wismo pleaseeeeee🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻
Hi! Gorgeous may I know what camera you're currently using with your videos, your face is so smooth & clear?! 😍
*Andaming terminologies sa English. Nakaka urat! Hahhah.*
it's really weird when a customer cries over the phone. i've just got one from all of the calls i've picked up.
😧How did it go?
😭 I don’t wanna deal w that
im from a healthcare account and most of our cx are oldies. I'm really struggling to understand them. huhu
I was really amaze your voice and vocabulary i really love your pronunciation i wish to be like you
This video is so cute especially when the costumer 2 says she is happy with 30 dollar voucher but actually she is mocking.
This video is not only a help to cc agents doing their job but also to non cc agent like me. The topic is active listening which can be applied to any teleconversation between friends, lovers, etc. I was mentally taking notes of what shes saying. Thank you for sharing ur expertise on telecon.
Hi dear ..
Pls make video on how to pitch Csat survey ..
What if I don’t want to listen to their problems? Am I getting paid extra to be their therapist?
Hi ma'am Shiena! Your contents were so helpful to me. I just get hired, I got the
healthcare account. I will continue to watch your vlogs in the future. God bless and more power.
Long story short: you don't, you resign ♥
Yes, this is the sign you've been waiting for 💕
I just failed my Account validation today.
The Interviewer gives 6 scenarios, and she asks me, the name of the customer, the root problem, and solutions.
I did my best to remember it, i do everything i can do to passed it, but base on my Interviewer's tonality, she's not satisfied and I'm not expecting any good results. That's why I'm here, studying, learning from my mistakes, other's mistakes,
Thank you,,
Again what's your name?
Is it at concentrix that you did not pass your interview?
Ang ganda po ng mata mo☺
Pashout po thank you!
I really appreciate your videos , you helped me alot in terms of my Call Center Application before in Concentrix and now in Taskus.
Any tips po sa concentrix? Balak ko rin po mag apply sa kanila.
Madami pong process
Initial
Typing test
SVAR
Final
Depende po sa account
Kapag pumasa ka sa Initial tsaka ka pa lang magSVAR then kapag pumasa then Final.
Di ko lang po alam kung nachange na. Yan po process before nung face to face di ko lang po alam kung nabago na.
how to leave a voicemail message for healthcare account
Hello Sheina, congratulations on your channel, it is very useful and inspiring!
Thank you so much sayo madam. Sobrang dami ko natutunan . Thank you and Godbless more videos pa. ❤Sana ma apply ko mamaya may interview ako. Goodluck to me.😊