I’ve been struggling with this same issue and just found your video. The comments helped me out! My tray was stuck open and I thought I broke it but I think it’s good now. Thank you!!
The problem is that the paper level sensor arm jams the tray when the paper tray is empty (which is when you most often want to remove the paper tray). The solution is to shove in a stack of paper about 1/4" thick (50 sheets or so) and the tray will slide right out. This is a design defect, can anyone call it to the attention of an HP design engineer?
Hope you got this fixed already, but just in case, try this, it seems to work for me: There are two small buttons on either side of the paper tray cover (the light grey "lid" with the paper stop). Press and hold those two buttons down simultaneously, and slide the lid off. Once the lid is removed, the lower main tray should be easily removed. Add paper, replace the main tray, then slide the lid back in until the buttons click, and press the "OK" button on the touch screen to continue.
What is the "paper tray cover"? I can't find anything that looks like two buttons. When you say the "light grey lid", do you mean the silver part with the big HP logo on it, which has two holes so you can see the two LEDs through it?
@@404ClickBait The tray that holds the paper pre-print should be dark gray, the platform where the paper sits after it is printed should be light gray. The buttons are on the top of the light gray platform about two inches in from the corners toward the interior of the printer. They are recessed and about the size of an M&M.
I literally just bought a new HP 9015. I could not open the tray of my old 9015 so I turned it upside down to inspect and somehow ruined the cartridge tray thing. Anyway just set up the new one and it’s doing the same thing!!! HP DESIGN FLAW. I left a comment on their website. Hope they fix it.
A corollary to this problem is the printer’s insistence on making multiple (i.e. many, too many) sets of multi-page documents, when you asked it to only print one set, or even one page. The waste of HP brand ink, both in black and in color, is atrocious. After market inks are not compatible with this machine. The HP printer instructions are skimpy in at least 5 languages, and provide NO guidance on problem solving. On the last few lines of any printed page, it is likely that it will print three lines 2 or 3 times, ruining the copy you wanted to make. However it is better than cheap Epson printers, which don’t work at all.
Thank You!!! I love this video. It has been and continues to be a struggle! I'm sorry for all of us. And NOW that hp will only take hp ink... My hp printer days are DONE!
inside there's the 8.4 X 11 button you hold that down and it will smoothly open the tray and close it back, but first open the tray slightly then press the 8.4 X 11 button and hold until it slides all the way out for you to put printing paper of any kind, it worked for me
It's not you're not smart enough - HP aren't good enough to design a decent printer. Why would you want to fill the tray when it runs out when you're printing. HP make their money from selling ink at a higher weight price than gold. If they put 1% of the effort they put into forcing you to buy their rip off ink into printer design they'd have a market winner product. Sadly, they couldn't care less about their customer experience.
THANK YOU! I too was going crazy and about to destroy my printer before I read these responses. It should be this hard. Quality control in manufacturing is lacking. Otherwise happy with the 9010.
With the printer shut down, try standing the printer upright with the base and the underside of the tray facing you. You should be able to pull the tray out if the base if lifted up a bit when pulling. Once you get the hang of it, when the printer is powered on and in the usual horizontal position, you should be able to pull out the tray.
Doesn't HP EVER "live" with their own products??? Jeez, they ALL do this! EVERY HP printer of this general design that I ever had does this. WHAT UTTER CRAP!
Great I thought it was just me too or dirty rollers underneath but as much as I clean the rollers the problem contines. So now I know it is a design fault so I will just keep the paper level topped up and not let it run out totally. Cheers
I just purchsed a brand new brothers HL 2370 printer and the paper tray will not pull out so that I can load it with paper. It seems like its glued shut.????
The absolute dumbest design ever. Why can't HP provide a video on all these issues and how to overcome them. Definitely the last time I ever buy an HP. Don't get me started on the damned ink issue. Printers are cheap as chips but ink cartridges are outrageously priced. You must not ever update and turn off their ability to do it automatically. The absolute Barst*rdos
I’ve been struggling with this same issue and just found your video. The comments helped me out! My tray was stuck open and I thought I broke it but I think it’s good now. Thank you!!
I was literally finishing a 1 hour and 40 minute tech support call with HP when you posted this. It's always something with these damn printers!
I've lived with this horrible situation for 2 years. THANK YOU for this video and esp. the contributing commentators!!
The problem is that the paper level sensor arm jams the tray when the paper tray is empty (which is when you most often want to remove the paper tray). The solution is to shove in a stack of paper about 1/4" thick (50 sheets or so) and the tray will slide right out.
This is a design defect, can anyone call it to the attention of an HP design engineer?
Dang bro I can't wait to try this next time it happens. Nah, HP literally sent me a whole new machine. It has the same problem some times.
Kyle, let me know if it works. Worked for me. Thanks for the vid.
Thanks so much Frederick, my head was about to explode and that worked!
excellent help thanks.
I think the solution is to throw the entire thing in the trash.
Thanks for sharing this, I'm SO sick of getting my butt kicked by this HP printer tray!
Just want to let you know I find your video when searching for the solution in 2023... This is still struggling people lol
With more than 20,000 views on this video yeah it's safe to say it's not just me 😂
Try putting it on the side and it might unlock the tray, worked for me
Dude, you're so appreciated and loved!! Funny - I'm not alone! Finally
Hope you got this fixed already, but just in case, try this, it seems to work for me: There are two small buttons on either side of the paper tray cover (the light grey "lid" with the paper stop). Press and hold those two buttons down simultaneously, and slide the lid off. Once the lid is removed, the lower main tray should be easily removed. Add paper, replace the main tray, then slide the lid back in until the buttons click, and press the "OK" button on the touch screen to continue.
Oops, found out all you need to do is tilt the lid up before you try to remove tray! Sheesh!
Thank you, sir! This is the correct answer.
What is the "paper tray cover"? I can't find anything that looks like two buttons. When you say the "light grey lid", do you mean the silver part with the big HP logo on it, which has two holes so you can see the two LEDs through it?
@@404ClickBait The tray that holds the paper pre-print should be dark gray, the platform where the paper sits after it is printed should be light gray. The buttons are on the top of the light gray platform about two inches in from the corners toward the interior of the printer. They are recessed and about the size of an M&M.
thank you!!!
I literally just bought a new HP 9015. I could not open the tray of my old 9015 so I turned it upside down to inspect and somehow ruined the cartridge tray thing. Anyway just set up the new one and it’s doing the same thing!!! HP DESIGN FLAW. I left a comment on their website. Hope they fix it.
Solution - buy an epsom printer. Hp is absolutely trash.
A corollary to this problem is the printer’s insistence on making multiple (i.e. many, too many) sets of multi-page documents, when you asked it to only print one set, or even one page. The waste of HP brand ink, both in black and in color, is atrocious. After market inks are not compatible with this machine. The HP printer instructions are skimpy in at least 5 languages, and provide NO guidance on problem solving. On the last few lines of any printed page, it is likely that it will print three lines 2 or 3 times, ruining the copy you wanted to make. However it is better than cheap Epson printers, which don’t work at all.
Thank You!!! I love this video. It has been and continues to be a struggle! I'm sorry for all of us. And NOW that hp will only take hp ink... My hp printer days are DONE!
inside there's the 8.4 X 11 button you hold that down and it will smoothly open the tray and close it back, but first open the tray slightly then press the 8.4 X 11 button and hold until it slides all the way out for you to put printing paper of any kind, it worked for me
OMG.. I FRICKING LOVE YOU!!!! I've been fighting with this darn thing all day!
I could cry, thank you!!!!!
THANK YOU!! Of course with the HP printer it took a few times to close the tray.
Thank you!! It worked! The person who posted this video should post this answer in the description.
It's not you're not smart enough - HP aren't good enough to design a decent printer. Why would you want to fill the tray when it runs out when you're printing. HP make their money from selling ink at a higher weight price than gold. If they put 1% of the effort they put into forcing you to buy their rip off ink into printer design they'd have a market winner product. Sadly, they couldn't care less about their customer experience.
This is the worst printer ever made. THE PAPER TRAY LOCKS SHUT. WHY WHY WHY WHY.
I hate it so much. My heart is black and twisted.
Try putting it on the side and it might unlock the tray, worked for me
THANK YOU! I too was going crazy and about to destroy my printer before I read these responses. It should be this hard. Quality control in manufacturing is lacking. Otherwise happy with the 9010.
Solution: squeeze the curved grey piece inside the tray on the front left until it clicks to release the tray to slide it in or out.
With the printer shut down, try standing the printer upright with the base and the underside of the tray facing you. You should be able to pull the tray out if the base if lifted up a bit when pulling. Once you get the hang of it, when the printer is powered on and in the usual horizontal position, you should be able to pull out the tray.
I did and I can't get it to move
Thank you tanwht1. It worked. I pushed the 2 little blue tabs in and the tray came out.🙂
Doesn't HP EVER "live" with their own products??? Jeez, they ALL do this! EVERY HP printer of this general design that I ever had does this. WHAT UTTER CRAP!
Great I thought it was just me too or dirty rollers underneath but as much as I clean the rollers the problem contines. So now I know it is a design fault so I will just keep the paper level topped up and not let it run out totally. Cheers
The video i needed!!! Thank you evryone!!!!
I just purchsed a brand new brothers HL 2370 printer and the paper tray will not pull out so that I can load it with paper. It seems like its glued shut.????
Same problems with epson WF-7511 lol I've been troubleshooting that mofo since monday.
did i miss something? he never said how to fix.
sorry, this is not a repair video :(
Try putting it on the side and it might unlock the tray, worked for me
This single issue has put me off hp. Won't be buying another hp printer. Ridiculous way to lose customers!
The absolute dumbest design ever. Why can't HP provide a video on all these issues and how to overcome them. Definitely the last time I ever buy an HP. Don't get me started on the damned ink issue. Printers are cheap as chips but ink cartridges are outrageously priced. You must not ever update and turn off their ability to do it automatically. The absolute Barst*rdos
Makes me mad every time I have to add paper!!
I thought I was going to find a solution cause I got the same problem with a Xerox printer
How l can fix it ?
Try putting it on the side and it might unlock the tray, worked for me
Hopefully that video helps
Did you ever solve this issue?
HP sent me a whole new printer under warranty
I'm struggling the same
Try putting it on the side and it might unlock the tray, worked for me
Same here lol