The Crazy Saga of Our Fisker Ocean | Talking Cars with Consumer Reports
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- Опубліковано 12 чер 2024
- See our car ratings and reviews at: www.consumerreports.org/cars/...
In this supersized episode, we share our very unusual experience purchasing, receiving, and driving our 2023 Fisker Ocean Ultra; there are so many twists and turns to this story, we can’t summarize them here, you’ll just have to listen to the entire wild experience! We also answer audience questions about how to store an EV for long periods of time, and the best car for road trips: the Ford Maverick, Subaru Forester, or Toyota Camry.
More info on the 2023 Fisker Ocean here: www.consumerreports.org/cars/...
SHOW NOTES
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00:00 - Introduction
00:15 - Our Fisker Ocean
01:53 - Buying & Delivery Experience
06:19 - Issue with the Ocean
09:16 - Payment
09:53 - Driving Experience
10:46 - Software Versions
12:19 - Customer Service
14:41 - Experiencing The Car
21:12 - Missing Safety Features
23:02 - Features we liked
23:43 - Range & Charging
27:49 - Regenerative Braking
31:25 - Controls
33:34 - ABS Issue
34:59 - Cabin
37:09 - SDV - Software Defined Vehicle
39:18 - State of Fisker
43:26 - Price Drop
45:06 - The Paint
47:50 - Inventory
51:37 - Consumer Take Aways
54:22 - Question #1: What is the best way to store an electric vehicle for a long period of time?
57:34 - Question #2: What is the best car for road trips: the Ford Maverick, Subaru Forester, or Toyota Camry?
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First Drive: 2023 Fisker Ocean Electric SUV Proves to Be Unfinished Business
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2023 Fisker Ocean
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As a car owner I would be furious if I had bought a car, see it get dropped off by a no name contractor, spot dents, deal with countless electrical issues, get no good answers from their customer service team, miss equipment, learn my check was lost, watch the value drop by over half within three months etc. etc. etc.
I didn't trust Henrik Fisker during the Karma days and knew it would be same bathroom, different smell for the Ocean.
Why didn’t you trust fisker during karma days?
The Ocean smell like it is full of smelly fishes,Oooppppps I mean smells fishy.😷
Inside Fisker HQ they're probably running around trying to figure out who "this kid" Consumer Reports is
Yeah exactly, they want to hear from the OWNERS, not these “mouthpieces” from these tiny little companies
Consumer FRAUD or Consumer DISTORTS.
take your pick.
thats hilarious
Geeta fisker is busy yelling at intern who joined last week and blaming him for everything.
They'll get that punk CR!
I am from Austria and I can assure you Magna Steyr is a top notch manufacturing company. They have high manufacturing standards thats only one reason why they only made 10.000 cars instead of the estimated 40.000. Software and poor management killed Fisker not manufacturing
I’ll pass on the Ocean. Sounds worse than Marques’s experience
I am surprised there are no comments. I think this was a great discussion about the Fisker Ocean as a whole.
Yes I agree, I really enjoyed the banter between the three of them, it did not seem like a 1 hour video
Fisker has very poor management if they allowed this car to ship in its current state. A company with proper management would have made sure these basic things were fixed before shipping a new product.
Fisker doesn't even MAKE the Ocean.
Magna Styer built the Ocean, just as they do most manufacturing for some German cars. If anyone is to blame for a crappy product they should.
Isn't the glove BOX UNDER THE SEAT ?🤷
@@robertfaulkner7152its the shipping team obviously, magna didn’t botch that one bit.
That vehicle sounds too dangerous to be allowed on the roads. What is the average Joe supposed to do when he gets this thing home and is on his own. Major fail to release this thing at this stage. No excuses.
It looks great with the matte paint, but I am so glad I didn't buy one on impulse. If they only had a good manager at Fisker, they had known that a extremely critical and competent tester could have saved the company from going under. 98% of the most predictable issues would have been prevented by not cutting costs on testing.
anyone who seriously thinks of buying one of the Oceans that are in storage for 45000€ should carefully read the info on the order page. in the fine print it say (in German so I translate somehow): by signing a purchase contract you forfeigh your right to any warranty based repairs, services or any maintenance and replacement parts.
seems like a very risky investment
When I went to drive the fisker, the demo drive car was bricked!
36:44 - This.
I *hate* touch screens on cars. One of the few things I dislike about my 2017 Subaru Crostrek is that there was no non-touch screen option.
I want physical knobs and buttons that I can identify by feel.
Get touch screens out.
it can be annoying when the “button presses” on my smartphone’s screen aren’t taken and i have to press on the same thing again. i hate it when i have to repeatedly press on my 2012 prius’ screen to get bluetooth to connect my phone.
i doubt the screens in cars will be removed from cars, but i hope i can get cars that hardly rely on them until tech developments make the current screens better, and less “hit or miss.”.
i’m mainly frustrated when the screen interface doesn’t properly register my inputs. that’s saying nothing about buggy software thas not even working as it needs to
Maybe you still using BlackBerry? Or Nokia Fliphone, oh sorry I meant Landline Rotary ☎️phone😂
Start-ups, especially EV ones seem to be getting away with selling a vehicle that is in a state that would be considered a prototype level of development and somehow it's ok. That shouldn't be acceptable. Obviously the product is being rushed so they can get revenue coming in but if the vehicle isn't ready for the consumers then it should be delayed until it is.
I lost my $5000 deposit when I cancelled which makes me furious but I guess I got off lightly compared to those that took delivery only to find that their car depreciated by about $30000 in a couple of months. This car should never have been released and the CEO should not be allowed to run a public Company ever again.
Holy moly, friend of mine is buying Fisker Ocean Extreme right now...
I have order on ocean, sport base version. I have been contacted by fisher back in February they found one that matches my build. O options, but I refused, I wasn't ready yet, I may loose my $250 order fee, but better than the whole car.,
You’ll look back on the $250 loss and feel like you won the lottery by not taking delivery. PS I also lost $250 when I changed my mind on the Tesla I had reserved. It was worth it to get HW4 in my case.
This Fisker seems way too complicated to acquire! Forget it! I am so happy with my amazing 2017 Nissan Leaf! Gosh life is too short to waste on all this nonsense. I guess CR didn't remember its experience with Fisker's Karma years ago!!
Like this long form review format. With so many EV vehicles being delivered with missing features (pending OTA updates) when are lemon laws triggered?
If they are all like that it’s a “characteristic” not a defect. Some cars just suck but that’s not a defect. So what your key fob needs to be close to work. They all do that. It’s a feature
Not if they tell you ahead of time /purchase
If that’s what is on the road, that’s dangerous. They need to be impounded until the software gets fixed.
Fisker , wont survive long enough to FIX all the cars.
When Fisker bought a $23 mil home in California while trying to get actual product to customers then I knew this company was done for.
If they haven't been claimed, I'd love your extra floor-mats ... I got my Ocean Extreme the end of January, but still haven't gotten service (Wiring, Lighting, Vents, and a dead rear control panel).
Crazy how their first Fisker (the karma) died on them and here they are again with another troubled Fisker.
Karma has come for them?
Karma is a b***h?
Thanks for posting. Very similar experiences in our end.
great content - the approach is valuable, keep it coming.
I'm sure I know the answer here, but is there any scenario in which Fisker survives all of this?
NOPE.
My imagined scenario is a partnership with Apple and 100% reprogram of carOS. I understand apple does a bunch of Rivian's programming.
No
Yes, I think it's a 50-50 proposition, but if they can leverage their current assets to get additional funding along with a partner that can help them with distribution, deliveries, and other sales-related tasks, that might allow them to produce and sell more vehicles while significantly cutting costs and trimming payroll. In that scenario, Fisker could hang on until they resolve their software issues and receive more positive reviews about their EVs.
50/50. They need a deep pocket like UAE or the Saudis. I also think they should skip the US for now and focus on their domestic market and square things away before coming back to the US. The current vehicle and the Pear and Alaska look like a great lineup, so its a relatively easy in for an outsider. That said... not going vertical like Tesla might be insurmountable. The same reason Boeing is in so much trouble now.
Gentlemen… One of your best videos ever. Balanced but yet honest about the challenges. You should be proud.
I love how Fisker can’t stop talking about “California mode“. My 2001 BMW 330xi Does the exact same thing if I hold the unlock button down. My 1996 Nissan maxima also did the same thing. What is the innovation here?
As a Fisker Ultra owner....dang. I will say it doesn't sound like you are on 2.0. I had the same problems before including the rolling backwards. Everything is much better with 2.0. I have anxiety with having only 1 fob. They won't even sell you another one so unless 3.0 comes out with phone as key we are kinda screwed. I have no idea what is going on with this company, but I have huge buyers remorse. I really wish they were better at communication to us still having a tiny bit of hope of support in the future.
Wish you well with your car. Maybe someday it'll be a collectors item, like an Edsel
two weeks., probally........lol
My friend has one and said once 2.0 came out all of his issues went away. He loves his now. Is the rolling back issue exist now?
You didn't watch the video because they literally said they got it with 2.0. I have a suggestion for you in the future. Watch the video fully before making a comment that was answered early on in the video.
Ouch, I hope it works out!
It’s no longer about the product, it’s about getting parts going forward. If you plan to buy one, buy a second one for spares.
Did using A/C help while trying to defrost/defog the car windows? Usually works for me on most cars, switch on A/C with full fans on defog.
Great video. I’m guessing Fisker is feeling like Audi did when the 5000 controversy erupted decades ago. The Ocean Consumer Reports reviewed has to be a lemon - what type of company would release a car with this many issues? It seemed like they tried to be fair and objective, but man, they destroyed Fisker in this video. I enjoy these long form videos.
60 Minutes did a hit piece on the 5000 and Audi blamed the customer. That is always bad PR, even if true. Fisker is pretty much a cluster at this point. The Ocean vehicle itself might actually be better than the corporate situation.
Guys.I love your show truly.I love it
This is a great video. Fair and detailed. I am sorry that hubris kicked in at Fisker. The potential was great. The execution was worse than terrible. The vehicle was not ready for commercialization. I was able to get my $250 deposit back from Fisker less a $25 service fee. I feel lucky. Thank you for your work.
Fisker was always a FRAUD.
Fisker , doesn't even make the OCEAN , they have ZERO IP.
You kid gloves handling review of that car was amazing. Pretty sure everyone got the point!
I just saw my first Fisker ocean April 10th route 2, Glastonbury Connecticut
Talking about battery issues. My recently purchased 2020 Honda Accord hybrid, warns me not to let the car sit for months at a time. For fear of damaging the lithium battery under the seat, because the charge level became too low.
What a dud of a vehicle, thank you for warning us of this joke of a car. Too bad Magna must wish they never got involved.
Magna doesn’t care, they made their money. Plenty of people are happy with their oceans though, definitely not a dud.
"Can you run to NAPA and pick up a battery? Also a quart of transmission fluid for my personal car."
How is there no frunk? I use mine a few times a week
Pure speculation based on how dirty it was and the damage and horror stories of trying to repair matte paint: The car was delivered to the company in Massachusetts and they refused delivery due the damage, so they bunted it to you. Personally, I wouldn't have paid extra for the paint considering how much of a PITA it is to maintain and it's ugly. They reached out to you, not the other way around, so they should have eaten that $4,500
Fisker is toast. Rivian is not far behind.
Lucid could be too.
What anout lucid?
Rivian and lucid can ultimately find a buyer, but not fisker.
During the 18 minute mark, driving experiences while driving in the rain, did you try turning on the AC? Just wondering.
I'd like to think they did, considering they should be more than familiar with that after testing hundreds of cars.
$2500 is absolutely ridiculous for "destination charge". That should be illegal.
Maybe Fisher should open source the software.
appreciate this video. totally depressing as a Fisker owner but is the experience. One thing not mentioned is the range on this is really good. That was a selling point for me.
Finally a normal talking cars episode, edited by Anatoly the Great!
hey my sub compact doesnt have a rear wiper and i never defrost it either and im fine!
While I appreciate CR's attempt to offer a fair and thoughtful take on all their vehicle reviews, having spent an hour of my life listening to how terrible the buying and ownership experience has been, then to hear them say, "but actually, if you have a lot of extra money, and it's not your primary car, you might still get it because...it looks pretty cool?" WTF?!?! Other than maybe "California Mode" this vehicle doesn't bring anything new/different to the table (and FWIW, my mother's 2005 Lexus RX does the same thing, it just doesn't have the precious name) than any number of other EVs. Or does it? Seriously, why would anyone get this vehicle over literally ANY OTHER VEHICLE? Fisker Fans feel free to share here, because I'm perplexed.
Fisker , is a very PORRLY built car by MAGNA.
People will still buy a terrible product because they can, it's their money to burn why do you care so much?
Michael Crossen, as an “Automotive Technician” you said that was a “dually truck with a gooseneck trailer.” Another fail for CR which purports to be automotive experts and yet you don’t know a gooseneck trailer from a box of crayons.
This is wild lol
when they said 'truck delivery', I was thinking along the lines of a NASCAR race tractor-trailer.
The goose-neck trailer is in fact a hot shot. You don't really need a CDL trucking license to drive it, as long as the combined gross weight is below a certain maximum.
To call it a truck is to give this rig more credit than it deserves.
Uhhh.. it’s a Fisker. I’m stranded on the side of the road. -Beebs
On the long term storage - 12V top-up is key. If your EV charges the 12V from the high-voltage while off, just plugging in to 240V or 120V charge cord with a "low max charge limit" should be fine.
If your EV *doesn't* top up the 12V while off, I would highly recommend a standard 12V trickle charger.
Unless you have one of the "lower tech" EVs that you can key-unlock and pop the hood, I wouldn't disconnect the 12V for long term parking.
The glove boxes are under the two front seats. 36:39
CR - simple USB dehumidifier fixes Excessive window fogging.
I'm sure Fisker would've avoided so much of this press coverage if they consulted for feedback before launching this vehicle
They did, abbie eaton drove and helped tune that car fora while
After 18mins "we'll get into this later"
JLR will probably go directly to Magna Steyr and resurrect the Ocean in one form or the other once Fisker goes belly up.
They currently make the I-pace and E-pace for JLR so they have a relationship with them.
And let’s be honest, it looks like a future LR Evoque EV already 🤷🏼
JAG is CANCELING the iPace in 2024.
Best comment on here you are a profit.
Magna Steyer is probably the blame, Fisker probably would of been better off going the Tesla, Rivian route, building the car itself. It would have been late but probably a better product.
@@robertfaulkner7152except you need tons of cash and experience to make manufacturing work well, tesla manufacturers its own vehicles and people are STILL ripping them for QC issues..elon is one of the richest people on the planet…and it’s been 12 YEARS
Anybody who bought a Fisker Ocean after hearing about the Fisker Revero debacle deserves what afterwards with the Oceanfiasco/ bankruptcy!🤔
This thing is the best looking mid size EV by miles. If Fisker can get over their software issues it would sell like hot cakes.
The idea seems like lot of notes from the Ranger Rover Velar/Evoque but not a Range Rover. That was the draw for me. Glad that I didn't invest in that idea.
@@candlercandoelectrics from Range Rover.
It’s not just software… did you watch the video?
Henrik needs to sell more than " Hotcakes" at this point!😂
Maybe you can help Henrik by buying his Hollywood house!😂LOL
I have a Maverick. I am able to drive it with the center screen completely turned off. Such a nice feature that is.
I do not need it at all to operate the vehicle. Gimme more vehicles like this..
On another note: If it's a Ford or GM, buy the THIRD year of a new model.
Now featuring Bankrupt Mode.
I love mine. How did tesla do in the begining?
What a fiasco...the car should be decertified before someone gets killed!
CU bought a super-low volume ev for review, from a company that was already in dire financial straits (now bankrupt), and paid $63,981. 🤣🤣🤣🤣🤣🤣
From what you're describing, you don't have 2.0, your vehicle has not completed the full update.
The remaining 2/2 (and subsequent fob update) make a significant difference in software stability and introduce auto hold.
They literally said it came with 2.0. Did you actually pay attention?
@@googleandyoutubeareevil No. We didn’t 😂
Some of the erratic errors make you wonder if the Fisker dev team is gathering data from all the cars out driving and toggling on/off features for logging and debugging.
Is it me, or does everything Henrik touches turns to sh#t? I feel for the customers.
We have now ample evidence that while Henrik Fisker is a very good car designer, cynics could certainly argue that perhaps he shouldn't be running an entire car company. To be fair, both of these are extremely rare skills, and the odds of any one person possessing both of them are next to nothing. I actually feel for the guy because I think he's extremely talented but the complexity of this problem is just overwhelming. Starting a new car company and making it profitable is really just unimaginably difficult. It probably requires a fair amount of luck in many ways as well as experience skill and intelligence. A strange combination of risk-taking and extreme judiciousness and careful analysis and decision making. A few wrong decisions among thousands and you have disaster. This is really kind of tragic because the Ocean is a really wonderful appealing design vehicle with a lot of very intelligent design aspects to it.
why can't i become a member? it always shows "This service is temporarily unavailable"
@59:38 the best answer was hidden.. Best road trip car with a dog is definitely the 4Runner. I know it very well because I have a big German Shepherd. I also have a Thule Ascent roof box that goes on the factory roof rack that contains all the baby stuff when back seats are occupied by my kid and new born. middle seat area holds snacks / food & drinks.
BEST road trip car is TESLA model Y LR, period (also the SAFEST).
Wow! A whole lot going on here.
42:30 - As I'm now on my FIFTH "first year vehicle" EV, with two of them by brand new companies as their first-_ever_ vehicles. (And my old Model S is close, as the shift from the Roadster to the Model S was basically "a brand new car from a brand new company" considering how little the production of the Roadster had to with the production of the Model S.)
First-year BMW i3 purchased used a few years later, first-year Model S purchased used a few years later, first-year Mach-E purchased new as "closeout clearance" when the second-years started shipping, first-year Rivian R1T, first-year (in fact within first *DOZEN* made) Arcimoto FUV purchased new.
Yeah, I'm used to "first year quirks" at this point.
Hell, I'm seriously thinking about getting an Ocean to replace my Mach-E. :-D (And if they go on bankruptcy fire sale for under $15,000, I will absolutely buy one. Even knowing I'm getting the deal because it will have zero post-sales support of any kind.)
The fisker has the two under storage compartments why didn't you guys mention that when looking for the glove box. Also don't forget Lucid had and still does have a software issue so technically Fisker shouldn't be the only one being mentioned for poor quality in that area. I think all LIDAR based systems seem to suck when it rains. I was test driving a Lucid when it was raining and it claimed the LIDAR was blocked.
Good overall review and fairly accurate with most functions and features. Some of the items discussed do have settings that can be enabled or disabled that they were not aware of, such as lane departure assist.
I enjoyed watching your video. I have been a CR member for over 25 years and remember reading my late dad's CR magazines as early as the 1970's. I'm one of the Fisker Ocean One customers and currently have 8800 miles on my vehicle. The software version 2.0 did improve multiple features of the car and key-fob. My front collision warning and emergency braking both work. They may be just a little too sensitive for my liking and has come to a stop 20ft prior to where I would have typically stopped. I purchased this car with the intent of owning it for possibly 10 years or more. I'm hoping that Fisker remains in business long enough for software version 3.0 and possibly 4.0 to be released in the Spring and Summer, and that a service avenue exists if and when Fisker closes shop.
This is going to leave a bad taste in the mouths of customers who paid full boat price for this leaky vessel, and will serve as a cautionary tale to other "early adopters" when it comes to rolling the dice with a new and unproven company.
The masses always move on to the next thing, information is moving too fast for any normal human brain can comprehend
well at least it wasnt an AutoZone battery...lol
Not sure if id evenn trade my nissan leaf for this car straight up...
Such a cool looking car. To bad for fisker. 😢
The fisker story just seems like what a lot of the automotive companies are adjusting to honestly. Visually a great product, the man has been doing automotive design for awhile. Pairing with a company that knows how to put together a car. What is most missing here is someone that works in software/hardware. Even with subaru, that touchscreen is laggy at start up while everything gets loaded and check through on the screen. As if either missing a bit of cpu clock speed, too light on the memory (or lowered memory bandwidth), or a more refined bootup process. And many evs seem to be struggling with it as well. Wish they would stop trying to reinvent the wheel and just make a normal car with normal driving functions in the normal place. We really need to get the price down on these things if we want to transition away from fossil fuels.
And while at it, standard battery sizes and placement of the high voltage wire for emergency crews should also be at the forefront of development.
Fisher will be at the bottom of the ocean soon
I’ll keep my e39!
Apple pies with fresh apples are great but a half-baked one is not. Fisker is that pie but with rotten software.
But most commercial apple pies don't fully cook the apples. Not making excuses for this car though.
All of these features that you describe as glitching are features that I’d rather not have installed at all. The rotating screen is just silly. Everybody would win if all of these manufacturers would simply employ the use of an off the shelf iPad via Bluetooth that clicks into the dash.
It seems is the most polite complaint consumer reports has ever done. Very professional for them, and really sad for Fisker.
Why are the headlights so tiny? Is it just such an enormous SUV that normal headlights look tiny and squinty by comparison? Or am I just out of fashion driving a 1999 Audi A6 Avant?
Nice to see Jeff bezos' son doing car podcasts
How could they have mucked this up SO bad??
Nothing special about the California mode. You can do the same thing with an old 2012 mercedes C250.
Wow, an hour of ragging on the Fisker. At least it didn't catch on fire.
CR - Tesla FSD v12.3 actually DELIVERS, unlike every other Consumer ADAS system.
TESLA FSD is the ONE to BENCHMARK.
41:07 correct. Never buy anything if you don't like it as is. Relying on future updates or deliveries is foolish.
CR - the TESLA 2024 new model 3 is the SDV car to BENCHMARK.
54:34 consult the owners manual.
I am speculating, but the fact that the 12V battery was replaced before delivery might have been the cause of the numerous malfunctioning systems. I have read that after replacing the 12V battery a technician needs to reprogram/recalibrate the car.
If that's the case, owners are screwed. When Fisker goes belly up again who will perform this reprogramming?
Had car since 1.11 haven’t had any issues. Tons of stuff still not working, but no issues.
When Elon Musk slips Magna a little extra to do a "good job" on the Ocean.🤣
Maga is a top notch manufacturer the hardware of the Fisker Ocean is brilliant the software is shit😅
How many of these cars have/will be sold? Errors on a car that I won't see on the road. Are there more dangerous cars on our roads?
🍿
I wonder if you could get repair parts from Magna?
that's a ridiculous number of serious problems and bugs, some of them being dangerous.
Instead of getting BYD you get Fisker.