Dealing With Returns & The eBay Standard Envelope Program.

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  • Опубліковано 14 жов 2024

КОМЕНТАРІ • 91

  • @JMacSportsCards
    @JMacSportsCards  Рік тому +2

    eBay Standard Envelope Details and Info: www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=5308
    Link to file a claim after refunding someone: www.pip-claim.com/PIPClaim/eBayIntClaim/CreateeBayClaim
    Link to my eBay store: www.ebay.com/str/jmacsportscards
    Amazon links to the Items I use for eBay:
    -Bubble Mailers (bulk): amzn.to/3WG80XU
    -Security Envelopes (bulk): amzn.to/3HYKEZg
    -Slab Boxes for Mailing Higher End Slabs: amzn.to/3VlEkOx
    -Bubble Wrap: amzn.to/3hJz3CA
    -Epson Document Scanner (to scan cards in bulk): amzn.to/3vpV7FA
    -Fujitsu Document Scanner: amzn.to/3jqbcsf
    -Thermal Printer: amzn.to/3WG8cX8 amzn.to/3VnedXo
    -Team Bags: amzn.to/3WlC2An
    -Penny sleeves (case): amzn.to/3BVZ4Fz
    -Top Loaders: amzn.to/3hMM8es
    -Card Dealer Pro: www.carddealerpro.com/
    -Digital Scale: amzn.to/3GhQKCS
    -Overhead Scanner: amzn.to/3XnN0Vu

  • @CARDSCARDSANDMORECARDS
    @CARDSCARDSANDMORECARDS 9 місяців тому +5

    It’s bad. I’ve sold 4500 cards this year through PWE and have dealt with 267 total requests. 85% of which were delivered after refund was issued. Do you think I had any help collecting the money back? Nope. Three requests today. I have my shipping and handling set for 3 days just to give additional time to the estimated delivery. My cards go out same day as purchased if before 4 pm. Lost my top seller for constant “defects” even though they aren’t defects. It’s just buyers immediately stepping in the second eBay shoots them a notification that says “have you received this product yet?” The exact second the delivery date estimate hits.
    EBAY I HOPE YOURE READING THIS. BECAUSE YOU SURE AS HELL ARENT READING MY REQUIRE ASSISTANCE FORMS.

  • @FCUYTFUYTF
    @FCUYTFUYTF Рік тому +2

    Tracking sometimes never shows up

  • @JoeKyser
    @JoeKyser Рік тому +1

    trading cards and money

  • @SteveTkachuk
    @SteveTkachuk Рік тому +1

    Love your stuffJmac ! So I am filling one of these out for the 1st time, can you clarify " Ship to Recipient fist / last name " My name or the buyers ?? Thanks !!

    • @JMacSportsCards
      @JMacSportsCards  Рік тому +1

      Your first/last names

    • @Stevetkachuk2
      @Stevetkachuk2 Рік тому

      Thanks bud, got it sorted out. Hopefully I’ll have my first pip claim processed

  • @VintageSportsCards1979
    @VintageSportsCards1979 19 днів тому

    Sellers just get usps tracking.

  • @joshobrien8995
    @joshobrien8995 Рік тому +1

    Hey JMac, just stopping by to show love...a newer subscriber and eBay seller using the standard envelope! Thanks for the content! Keep rolling on!

  • @marcgulvas8410
    @marcgulvas8410 Рік тому +3

    I sell lower end cards on ebay since 2017.. I do get a few buyers who claim they have not received their card. I will refund them then block them unless I get it returned in my mail. There's always people trying to scam.

  • @4funrc11
    @4funrc11 Рік тому +2

    👍 Thanks! As a Buyer and after waiting for 22 days to get my items, I've filled three (3) claims. A couple of Sellers were a little hostile and the third issued an immediate refund.
    In the future, I'll send hostile Sellers this video. 😮

  • @andrewkitterman3822
    @andrewkitterman3822 9 місяців тому +2

    I have recently had a ton of eBay standard envelopes bouncing back to me for needing more postage even though all I have in it is a card saver and 1 card. Not sure what to do I just had 10 returned to me today and they wanted an additional 72 cents postage. I don’t understand

    • @AimlesslyCollecting
      @AimlesslyCollecting 5 місяців тому +1

      This is the issue that absolutely no UA-cam content creator has discussed, unfortunately. I dealt with so many over the Xmas season being returned all of a sudden for additional postage.
      Guess it depends if you have someone at usps that doesn't care about every single little rule and many mailings make it through. I was irritated at not having an answer for the inconsistency when I was consistent in my shipping process. Anyway, I came to learn that eBay standard envelope should have postage rates that mirror "non-machinable" mail and the surcharge that comes with it. This is because a standard letter runs through a "kinda like S machine" and top loaders are too rigid. Some sellers ship in semi rigid and that's just not right for the safe shipment of a card.... But whatever lol. So if you look up the "2024 Rates for Odd-sized Letters that Weigh More Than One Ounce" you will see that eBay has their prices way inaccurate for us. The max $ we can choose is 3oz for $1.11/$1.12 on eBay. Well most cards with a standard top loader, team bag might end up weighing like 1.1oz/1.2oz. This means we need to be paying for the 2oz non-machinable mail 2024 rate which is $1.36 (not the dollar amount eBay has) this is too much to try and explain in a comment so l hope you follow lol. Basically, I have had ZERO issues with my orders being returned to me for additional postage once i figured this out with the help of my local shipping drop off company (Pak-Mail) and started choosing eBay's 2oz rate($.88 )PLUS adding (1) regular forever stamp. That means my total postage I'm paying for shipping 1 card, with top loader, team bag, business card, receipt and a sticker is $1.52. I can usually sneak in 1 free card too as long as that one is just in a penny sleeve. Anyway, all you need to do is look up the 2024 rates and then get to either $1.12/$1.36/$1.60 with a combo of paying some on eBay shipping label and add a stamp for the rest. I also bought a stamp off amazon to stamp my items "non-machinable mail". It was only like $10. I hope this helps. I'm on the verge of creating my first ever content video just to help everyone with this part lol. (Btw the tracking not updating will be an ongoing issue unfortunately. Only USPS regional hubs can scan ESUS apparently and even then, the folks working aren't necessarily consistent.)
      Hope this helps!

  • @TCGBulkKings
    @TCGBulkKings Рік тому +1

    Not to hijack the discussion, I'm watching to hear more about ESE, but I live just south of Nashville, trying to get more into sports cards. If you end up having to pick up anything from this collection buy that you would want to dump off to someone for essentially bulk prices, Kruk prices, let me know, I'll pick it up so you don't have to drive it all the way home

    • @JMacSportsCards
      @JMacSportsCards  Рік тому +1

      Yeah sounds good, worst case Nashville isnt too far. Hit me up on instagram and I might be willing to move some. I'm basically picking up Saturday morning and coming straight home, but will be willing to move some bulk from it.

  • @davidthecardcollector
    @davidthecardcollector Рік тому +3

    I have not sold anything with the 1 ebay shipping but I have bought probably hundreds with it. They don't scan it at all sometimes and not everyone is scanned delivered. I have a lot of them that take 2 weeks to get to me. When I use to sell dollar cards and ship them I never had any take over a week to get to the buyers. The economy ebay shipping either takes a backseat with USPS or their service has gotten worse.

  • @JamesYulePhotography
    @JamesYulePhotography Рік тому +1

    What I am getting with the ebay standard envelop every single time that the seller uses a toploader with a single card is a .40 cent postage due because it gets kicked out of the sorter because its too rigid. Therefore it has to be hand sorted and thats the 40 cent charge. I have beat the subject with a hammer with the postal inspector and his supervisor and they tell me thats the way it is. So I won't buy single cards on ebay anymore

    • @JMacSportsCards
      @JMacSportsCards  Рік тому

      That sucks that your postal area is doing that. I've shipped over 1200 in top loaders (single cards regular stock) only 1 has gotten kicked back for more postage.

  • @kellyrodriguez3300
    @kellyrodriguez3300 5 місяців тому +1

    How have you listed so many items in a 3 month time with eBay’s selling limits?

    • @JMacSportsCards
      @JMacSportsCards  5 місяців тому +1

      limits get increased once you get over the newer seller limitations. Ive been selling on eBay since 2009

    • @kellyrodriguez3300
      @kellyrodriguez3300 5 місяців тому

      @@JMacSportsCards oh, ok. I’ve had an account since 2006, but this is my first time really digging in. Thank you so much for answering. I didn’t expect that with someone so viral like you! ❤️

    • @JMacSportsCards
      @JMacSportsCards  5 місяців тому

      @@kellyrodriguez3300 Also you have to upgrade to a store that gives you more listings

    • @kellyrodriguez3300
      @kellyrodriguez3300 5 місяців тому

      @@JMacSportsCards oh shoot. That’s big money. I just started my first store so I can get 1,000 listings, but my selling limit is 700. 🥲

  • @karmy2005
    @karmy2005 Рік тому +2

    If the ebay standard envelope tracking says delivered. Ebay will side with the seller. I have over 60,000 cards listed on ebay myself and sometimes get a case opened for item not received. I don't send a refund and let ebay step in and I've won every case whenever it says delivered.

    • @JMacSportsCards
      @JMacSportsCards  Рік тому

      Yep Ive never not got refunded. Cant lose with the program...

  • @madtowncollecting
    @madtowncollecting Рік тому +6

    Started selling on eBay beginning of February and did about $800 in sales making big use of the eBay standard envelope program. 👏🏻 always noticed that’s how you were selling so I figured I’d give it a shot

  • @thomas_o
    @thomas_o Рік тому +3

    My only problem with the eBay Standard Envelope is that patch/jersey/relic/etc cards should not be allowed. As 90% of the time, those types of cards will get damaged.

    • @ryang8956
      @ryang8956 Рік тому +2

      I add 2 additional ounce stamps to the ebay label and write non machinable. I asked at the post office. Anything over 1/4 " thickness I send this way at least up to the 3 oz mark. Hope this helps ☺️

    • @Jan-mu8vm
      @Jan-mu8vm Рік тому +1

      @@ryang8956 I wish more sellers would do this. I've had some very unique patch cards get severely damaged due to the ESE program.

  • @HuddleCardCollection
    @HuddleCardCollection Рік тому +1

    Thanks for this. I didn't know how to make a claim.

  • @davidmercer2625
    @davidmercer2625 Рік тому +1

    Great Video JMAC. You’re killing it!!

  • @bluethundertd1183
    @bluethundertd1183 Рік тому +1

    Hey good looking out !!! I just submitted my first claim and I got another huge one to claim but gonna ask eBay about it first

  • @shorebreakcards
    @shorebreakcards Рік тому +1

    Great Information! I've been buying off eBay since 2000, good to know this inside look!!!

  • @williamholden8228
    @williamholden8228 Рік тому +1

    Congrats on finding you a big collection in Nashville .

  • @JohnnyStax
    @JohnnyStax Рік тому

    What about the many times never received

    • @JMacSportsCards
      @JMacSportsCards  Рік тому

      99% delivery rate with no issues after 5000+ items sold and shipped this way so “many times” isn’t a thing

  • @gsquared.collectibles8392
    @gsquared.collectibles8392 Рік тому +2

    Items primarily gets scanned through regional distribution centers via the mail sorters. That is why its important for the envelope to have some level of flex to go through the sorter. They scan it delivered when it gets to the correct zip code. Its better to drop them off in the "metered mail" slot at the post office.

    • @juanbonilla1120
      @juanbonilla1120 Рік тому

      I've had like 10 cases opened out of like 300 sales which is a rather high rate. I use semi-rigid photo mailers but they aren't made to bend. Do you tihnk this is affecting my high rate of standard shipping not updating tracking?

    • @gsquared.collectibles8392
      @gsquared.collectibles8392 Рік тому

      @@juanbonilla1120 That sounds like a case of bad luck and terrible local distribution center. I have had over 1200 transactions between May 23 and Aug 23 and with 4 cards not received. I use semi-rigid card savers and put them in 4x6 invitation envelopes.

    • @aaronyoung2538
      @aaronyoung2538 Рік тому

      I worked at USPS for 4 years. Worked mail machine most of the time. Needs to bend. If they don’t bend these will get stuck in the machine and ruin your letter and will pop belts on the machine. Takes time to fix this. Also people need to realize if you are in a small city they don’t get the amazing mail sorting machines like the big cities. What it comes down to is if the letter can’t bend in your hand it’s not “machinable” so make sure it does.

    • @aaronyoung2538
      @aaronyoung2538 Рік тому

      One other thing people need to realize. If it’s not machinable it either gets sent back to you or is now going into the hand sorted pile. If it’s in hand sorted pile it only takes one postal worker to send it back because postage is not correct. Example if you shipped it out under an ounce 63 cents that’s considered a machinable letter. Say it gets stuck in the machine or beat up. Now it’s considered not machinable. Guess what non machinable is around a $1 for postage. If some postal worker hand sorting letters sees that. Its getting sent back postage due. Don’t leave it in the hands of USPS workers they’re are just doing their job. So either make sure you can bend the letter “easily” or pay a little more postage in case it’s considered non-machinable!

  • @TheFlippingSportsGuy
    @TheFlippingSportsGuy Рік тому +1

    i love standard envelope ive sold about 800 cards so far this year only had to refund 2 people.. and the handful who say "it says delivered where is it" i tell them to wait 2 days and i either never hear back from them or hear you were right it came.

  • @Winniecheung8888
    @Winniecheung8888 Рік тому +2

    If the buyer didn’t even message me and just claimed directly to eBay for a refund, will that be ok if I take a screenshot of his claim to submit to PIP instead of the message Sir? Thank you.

  • @michaelsockwell7602
    @michaelsockwell7602 Рік тому +1

    One of the most helpful card videos I’ve watched. I have been so frustrated with PWE and I didn’t know I could request a refund. Also my % is way worse then yours I’m at like 12 out of 200

    • @JMacSportsCards
      @JMacSportsCards  Рік тому

      Glad it was helpful! As they say the more you know.

    • @michaelsockwell7602
      @michaelsockwell7602 Рік тому

      Wow I already started getting refunds after just watching your video yesterday! Thanks again

  • @mamadoro
    @mamadoro Рік тому +1

    Just started watching your videos and your doing a great job and have helped me out. I just started selling a lot on ebay at the end of last year and sell a lot via ebay standard shipping under $20. I had to refund a seller 6 weeks ago for a card that "didn't show up ". I didn't know we were protected as a seller and I just filed a claim for the loss, so thank you!!!
    Also in regards to ebay standard envelope there is no real tracking on it. The only way the envelopes gets scanned is if they are processed through the letter sorting machine which is the same thing as informed delivery. If the pwe isn't sent through the machine and is hand cased then there is no tracking that will be uploaded. So if you know how informed delivery works, that's what ebay standard shipping is.
    Keep up the great work and thanks!

  • @fastsrtfour3658
    @fastsrtfour3658 Рік тому +3

    I just had my first claim on ESE and provided tracking and eBay still refunded the customer and deducted fees. The tracking was giving an error when entered oh well it was $6.

  • @fastsrtfour3658
    @fastsrtfour3658 Рік тому +1

    I’ve been doing 1.08 for shipping on my sales then doing 1oz shipping which is .60 which covers my .40 non machinable when I drop it off.

  • @tylerhasty9740
    @tylerhasty9740 Рік тому +1

    great video,I always try to use the ebay standard envelope program for cards under $20

  • @Rocky-N-Angel
    @Rocky-N-Angel Рік тому +1

    I have had so many refunds that had to be given, 6 of my last 10 cards sent out was either damaged or shown never delivered, customer complains and I have to refund. You can not fight it because you will lose the fight due to damage and no delivery shown on the tracking that is supposed to be available. I have refunded over $70 on these 6 cards I know that is not a ton of money but as a small reseller it hits pretty hard. I am no longer selling these cheaper cards any longer and no use in listing them because shipping first class is not worth it for customer on a $10 card or even a $15 - $20 card honestly. I bought a package of 250 eBay standard envelopes that was a cost that is not cheap as well. I understand others have different luck with it but I can not keep taking the losses. I guess I will try what you said for getting my money back now.

    • @JMacSportsCards
      @JMacSportsCards  Рік тому +1

      If you shipped with the eBay standard envelope as discussed here you would be 100% reimbursed super easy after 30 days. I use plain white envelopes costs $3.50 per 100 at Wal-mart my friend, can't lose with the program for cards $20 and below if you do it's your fault not eBay's or the buyers...

    • @Rocky-N-Angel
      @Rocky-N-Angel Рік тому +1

      @@JMacSportsCards I use the more rigid cardboard eBay envelopes for better protection or so I thought. I guess shipping them in paper envelopes is more secure. I will be looking into that forum for getting re-imbursed. This was something I was unaware of until seen in this video. I have been selling cards off and on for 35 years, not on internet of course until the last 3-4 years. However like I said in my comment, some guys are luckier than others I guess because until knowing I can retrieve my money back I was losing. I will be filling out many of these forms I guess, however these forms and things should be a rarity and not a 6 out of 10 case such as mine in recent month. I do not sell many cards but people such as you and a few others have showed me selling lower dollar cards can be worth it. I am more of a in general selling A-Z items than sports cards. Thanks for the information.

    • @JMacSportsCards
      @JMacSportsCards  Рік тому +1

      @@Rocky-N-Angel yep I gotcha if you use the rigid mailers you have to use 3oz which is $1.08 as they are not machine washable. I haven’t had anyone say a card was damaged in the plain white envelopes yet with top loader and team bag (over 1300 shipped so far this way).

    • @Winniecheung8888
      @Winniecheung8888 Рік тому +1

      I totally agree with you there @Rocky-N-Angel . I think the others are just luckier than us that they got a lot less claims for refund. I have no idea why they either didn’t scan or update on the tracking numbers which gave the scammers the chances to make us refund them. I don’t wanna say too detailed here because that will just give them more ideas to scam sellers like us. I was so sad and disappointed when it happened a lot … 😢

  • @benjaminbarber2840
    @benjaminbarber2840 Рік тому +2

    I use ebay standard almost exclusively, I sell mostly the 1.00 to 15.00 dollar cards and it's been a rather smooth experience, yes I've had 2 refunds out of something like 800 sales , not bad at all . Occasionally I sell something graded or of high value and obviously use first class with bubble mailers . And over all sales I've had 3 refunds since 2018 .....

  • @afineproduction3745
    @afineproduction3745 Рік тому +2

    I've had a handful of lost PWE that don't make to the seller, but even still It's super worth it. Easy to pack and ship and more people are likely to buy because of the low cost.

  • @drewclay9645
    @drewclay9645 7 місяців тому

    What about items that show delivered that the buyer says they did not receive? If you refund them will the insurance reimburse you still, or does this only work for items that never show delivered?

    • @JMacSportsCards
      @JMacSportsCards  7 місяців тому

      Those i would not refund and let the user know to dispute it through eBay (they will make their own determination).

  • @joenolan3191
    @joenolan3191 Рік тому +1

    I just used your link above on one of my ESU items that I had to refund, I filled out the form and added the screen shots. Then it says it wasn’t insured and it won’t let me proceed?

  • @andy72
    @andy72 Рік тому +3

    If you send a card correctly, you should have about a 1-2% loss rate. If sent 1,000+ cards with it. You can send a card with insurance and tracking for 60 cents vs $5 for first class without insurance. That's an insane deal.

  • @CharlieRoberto7.11
    @CharlieRoberto7.11 Рік тому +1

    Can ESE be dropped into the bluebox collection bins that are placed randomly in my city?

  • @sonnysamu2645
    @sonnysamu2645 Рік тому +1

    JMAC, great video would this program be best if used with cards that have a value of $15 and under? What about graded slabs for vintage? Is it best to send these securely in a bubble mailer with delivery signature? I have alot of vintage that I will be looking to sell in retirement. Just want to get a fair price to help pay bills in retirement.

    • @JMacSportsCards
      @JMacSportsCards  Рік тому +1

      Correct this is for single raw cards $20 and under, slabs go in bubble mailers or even small flat rate priority mail boxes (free at the post office) for higher end.

    • @sonnysamu2645
      @sonnysamu2645 Рік тому +1

      Thanks for the tip. Much appreciated. Happy buying!

  • @psg1975
    @psg1975 Рік тому +2

    Thank you for the very helpful video. I've sent 100 cards with eBay standard envelope so far this year and only one issue. I got one back because the post office wanted an extra 40 cents on top of the 60. I added a stamp and sent it back to my buyer.
    It makes a lot more sense to sell a $5 card with $1 shipping instead of selling the same card for $1 with $5 First Class shipping. Right?
    Cheers,
    Julien

  • @Ianm19
    @Ianm19 5 місяців тому

    Also if eBay never gives any tracking at all can I still get refunded

  • @davelee5973
    @davelee5973 Рік тому

    do you have to check standard envelope as you list the card or can you decide after card is sold how to ship it

  • @warderjack
    @warderjack Рік тому +2

    Is your post office usually good about accepting the eBay standard envelopes? Mine occasionally gets picky and it gets kind of annoying

  • @bobsbigboy3734
    @bobsbigboy3734 Рік тому

    eBay standard envelope shipping marks it as “delivered” once the package arrives to the local USPS hub. This is problematic if the package arrives to the hub on a Saturday because the customer will receive a delivery notification but won’t actually receive their card until Monday when the mail carrier delivers it. Educate your buyer before processing any refunds.

  • @rcellis6767
    @rcellis6767 2 місяці тому

    Are you still at .05%?

  • @outtadisworld5760
    @outtadisworld5760 Рік тому +1

    Looks like you're going to need a bigger she shed 😆 🤣 😂

  • @JoshUnboxed824
    @JoshUnboxed824 Рік тому +6

    The eBay standard envelope is not 100% foolproof, but definitely a game changer for those that want to sell lower end cards. Much like you, out of all the sales I’ve made using it, the amount of disputes is so small. Great video! Also I didn’t realize that I wasn’t subscribed to you yet, thought I was. And thanks to you I went out and got that Epson scanner (used your affiliate link too 😉). Keep up the great content!

    • @JMacSportsCards
      @JMacSportsCards  Рік тому +1

      Oh nice man, thanks for commenting and using the link. Btw when I was getting going, I wrote a list of folks I'd like to collab with and do a live or a collab with you were one of the few on the list. Let's get together at some point. Love the content.

    • @JoshUnboxed824
      @JoshUnboxed824 Рік тому

      @@JMacSportsCards Thanks, I appreciate that! I would love to do a collab at some point. Hopefully we can make it happen!

  • @EatMyPattys
    @EatMyPattys Рік тому +2

    My mail always get delivered but for some reason lots of people say they don’t get my packages… scammers

    • @JMacSportsCards
      @JMacSportsCards  Рік тому

      That definitely occurs, but us buyers are still covered is my point...can't lose...