myViewBoard: ViewBoard Settings

Once you have your new ViewBoard up and running, you can change its default settings such as rearranging apps, configuring Wi-Fi, startup and shutdown times and more. Watch the video to learn how.

[@catalyst04]

Hello sir we want some guidance for using this software how could I contact you?

[@GovindLectures]

Works slowly

[@lavann._]

How do I enable the embedded os option again after i do that reboot?

[@ViewSonicEducation]

This can be accomplished through the debug menu: ua-cam.com/video/HFbe1B3RCPI/v-deo.html

[@azim0ff]

Please tell more about different system modes and what "disable OS" mode does

[@ViewSonicEducation]

"Normal mode" enables all features. "Secure mode" disables all casting/network features and "disable OS" complete disables the embedded OS, only allowing for external hardwired devices to connect.

[@MissPaulaFunEnglish]

Hi, I want to divide the screen into multiple users, say 2 or 3, and unfortunately haven't been able to find out how to do that. Please, I need your help. Thanks a lot in advance.

[@ViewSonicEducation]

When you say multiple users, do you mean having multiple people write at the same time or cast multiple computers at the same time?

[@rkmathsacademy9520]

Sir, I've a doubt. While I use in laptop for my view board, the scrolling is not working.. it zooms in or out instead of scroll. Fix this issues pls sir.

[@ViewSonicEducation]

Hi there! I would reach out to ViewSonic customer service to assist: www.viewsonic.com/customer-service-form

[@Yardbird68]

Is there a setting to adjust the sensitivity of the screen? The annoying problem I encounter is something that is as small as a gnat or a fly which lands on the screen ( insects are attracted to the light from the screen ) will change my page, whether it minimizing or maximizing the page, if I am watching a video, will pause or stop or close the page I am viewing. As I said, totally annoying. Thank you.

[@DanielSharpe]

Unfortunately, there is no way to adjust touch sensitivity. Most interactive IFPs use infrared light to register the touch, which means any object that comes in contact with the board will register as touch.

[@Yardbird68]

@@DanielSharpe Hmm, sounds like a design flaw, if an insect can cause annoying problems on a system our school paid almost 2,800 on for each unit; 34,000 in total. Glad it's NOT my money.

[@ViewSonicEducation]

​@@Yardbird68here's some good info on the different types of touch technology: www.viewsonic.com/ap/touch/touch-screen-technology. Actually, most panels that are purchased for schools use the IR touch technology. This is mostly because IR touch panels are much more cost effective than say a capacitive touch screen. Let us know if it would be helpful to talk to one of our ​PD trainers.

[@lucky10dec]

Please tell how I can reset my board, i have forgotten my pin

[@ViewSonicEducation]

Hi there, sorry you're having trouble. Can you reach out to Customer Service and tell us more about your problem? We'd love to help! www.viewsonic.com/customer-service-form

[@padmanabhasatrusalya6766]

How i connect wifi while WiFi is not showing after connecting dongle

[@ViewSonicEducation]

There might be a problem with your WiFi adapter. Please reach out to customer support so we can better support you (www.viewsonic.com/us/customer-service-form).

[@michaelnunes8360]

Is it possible to adjust the sensitivity of the board on a vs18789

[@ViewSonicEducation]

Our boards use what's called infrared touch. This means that any object that breaks the "light plane" in front of the glass will register touch. Touch sensitivity usually can only be adjusted on capacitive touch devices.

[@brilliantacademy7549]

When I write a pointer is running with pen, I want remove this, how can I do it?

[@ViewSonicEducation]

Hi there! Pointers generally show up using Windows devices as this is a Windows setting. Mac devices will always show the pointer. If you can reach out to customer service and tell us more about your environment we're happy to help! www.viewsonic.com/customer-service-form

[@addisonlim910]

The touch is not accurate on our viewboards. How can we calibrate it?

[@ViewSonicEducation]

Hi Addison, sorry you're having trouble. Our boards don't use/require calibration. Can you reach out to Customer Service and tell us more about your problem? We'd love to help! www.viewsonic.com/customer-service-form

[@abuudzhom1763]

My smartboard cannot turn on?why?

[@basithcalicut6810]

how to off sleep mode in viewsonic tv

[@ViewSonicEducation]

You can only choose Sleep or Hibernate. To prevent the board from ever shutting off you would need to disable Energy Star and configure the sleep settings (as shown in the video).

[@lucky10dec]

Please help 🙏